601 to 625 of 656 ITSM Jobs in the UK excluding London

a collaborative environment. Key Responsibilities Provide 2nd line support for compliance-specific applications, ensuring smooth operation and timely issue resolution. Manage incidents and service requests using ServiceNow or similar ITSM tools. Monitor system performance and troubleshoot issues across multiple platforms. Maintain system configurations including user access, permissions, and reference data. Raise and manage support cases with third-party vendors. Collaborate … complex spreadsheets and genuinely enjoy using Excel as a core part of your role. Experience with Power Apps and Power Automate is highly desirable. Familiarity with ServiceNow or similar ITSM tools is a strong bonus. SQL knowledge is useful for troubleshooting and data analysis. Strong communication skills, a friendly and engaging personality, and a collaborative mindset. This role suits a More ❯

a collaborative environment. Key Responsibilities Provide 2nd line support for compliance-specific applications, ensuring smooth operation and timely issue resolution. Manage incidents and service requests using ServiceNow or similar ITSM tools. Monitor system performance and troubleshoot issues across multiple platforms. Maintain system configurations including user access, permissions, and reference data. Raise and manage support cases with third-party vendors. Collaborate … complex spreadsheets and genuinely enjoy using Excel as a core part of your role. Experience with Power Apps and Power Automate is highly desirable. Familiarity with ServiceNow or similar ITSM tools is a strong bonus. SQL knowledge is useful for troubleshooting and data analysis. Strong communication skills, a friendly and engaging personality, and a collaborative mindset. This role suits a More ❯

Life on the team In short we drive the delivery of high-quality services and customer satisfaction. Our Delivery Leadership team is the central point of contact into Group Delivery for Customers and Service Management. We are responsible to consistently More ❯

IT Analyst - SC Clearance, Multi-site, Hardware Repair, ITSM Up to £140 per day (Inside IR35 - Umbrella) Multiple locations across UK (5 days per week onsite - travel to multiple sites required) Contract until 31/03/26 My client is a high profile IT Consultancy who require an SC Cleared IT Analyst/IT Engineer to help with Triage … multiple sites in the role to deliver/collect devices Proven experience as an IT Analyst/IT Engineer (or equivalent) in providing Triage and Hardware Repairs Knowledge of ITSM systems to help with Queue Ticket Management Ability to provide manual stock checks (asset management) and provide subsequent reports Manage disposal of appropriate equipment when required Ability to liaise with More ❯

IT Analyst - SC Clearance, Multi-site, Hardware Repair, ITSM Up to £140 per day (Inside IR35 - Umbrella) Multiple locations across UK (5 days per week onsite - travel to multiple sites required) Contract until 31/03/26 My client is a high profile IT Consultancy who require an SC Cleared IT Analyst/IT Engineer to help with Triage … multiple sites in the role to deliver/collect devices Proven experience as an IT Analyst/IT Engineer (or equivalent) in providing Triage and Hardware Repairs Knowledge of ITSM systems to help with Queue Ticket Management Ability to provide manual stock checks (asset management) and provide subsequent reports Manage disposal of appropriate equipment when required Ability to liaise with More ❯

Monitor ticket queues and ensure SLAs are exceeded Evaluate and recommend service desk tools, technologies, and ways of working to improve service management, ensuring optimal use of existing IT Service Management & Service Desk tools. Analyse Service Desk metrics to identify trends and improve performance, reporting findings to the Service Operations Management team to support collaborative continual improvement of the Service … to ensure they meet predefined objectives and integrate effectively with existing services, processes, and operational standards. The client is looking for someone personable, proactive who is passionate about IT Service Management, ITIL focused with a successful track record in motivating, leading a team. Someone who can help improve performance, who can help grow the team. Stoke on Trent Office, Permanent More ❯

Project Manager - ITSM Location: Hertfordshire Duration: 6 months Day Rate: £500 - £550 inside IR35 We are actively looking for a delivery focused Project manager who has a track record of leading complex ITSM or MSP transition projects. As the Project Manager you will take ownership, drive progress and bring structure to a fast moving transformation programme. The Project Manager will … and for someone who's as comfortable managing plans and reporting as they are building relationships and getting things done. Key Skills and experience: Solid Project Management experience delivering ITSM projects (ideally MSP Transitions). Hans on experience with ServiceNow and other ITSM tools. Excellent stakeholder management Structured and proactive approach, ability to manage complexity and bring order. Ability tow … ork autonomously and hit the ground running Takes pride in high-quality documentation, reporting, and execution Immediate start Project Manager - ITSM Location: Hertfordshire Duration: 6 months Day Rate: £500 - £550 inside IR35 If you're ready to take on this challenge and believe you have the expertise to succeed, apply with your updated CV today. More ❯

ITSM Change Manager – Financial Services This role is for someone who doesn’t just follow process, they own it. Someone who understands that in financial services, change isn’t just about pushing code or tweaking infrastructure. It’s about protecting systems that move money, report to regulators, and keep the business running. If you’re the kind of Change Manager … to change. Tracking KPIs that mean something. Not vanity metrics. What You’ll Need to Bring You’ve done this before, at least 8 years in Change Management or ITSM in a regulated environment. You know ITIL inside out. Foundation is a must, anything beyond that is a bonus. You’ve worked in financial services. You get the pressure, the More ❯

ITSM Change Manager – Financial Services This role is for someone who doesn’t just follow process, they own it. Someone who understands that in financial services, change isn’t just about pushing code or tweaking infrastructure. It’s about protecting systems that move money, report to regulators, and keep the business running. If you’re the kind of Change Manager … to change. Tracking KPIs that mean something. Not vanity metrics. What You’ll Need to Bring You’ve done this before, at least 8 years in Change Management or ITSM in a regulated environment. You know ITIL inside out. Foundation is a must, anything beyond that is a bonus. You’ve worked in financial services. You get the pressure, the More ❯

Technical Solution Architect Integration ITSM Services Salary: £80,000 - £100,000 per annum (Permanent) Location: Hybrid 2 days per week onsite in Watford Office About the Role We are seeking a skilled Solution Architect to join our Expert Services team. In this role, youll design and deliver scalable, resilient integration solutions provided as part of a fully managed service model. … Stay up to date on integration, automation, and SaaS industry trends to drive innovation in your solutions What Were Looking For Proven experience as a Solution Architect, ideally within ITSM, SaaS, or integration domains Strong track record of managing complex projects involving multiple stakeholders and dependencies Solid understanding of managed service delivery, with a focus on long-term customer success More ❯

Technical Solution Architect – Integration ITSM Services Salary: £80,000 - £100,000 per annum (Permanent) Location: Hybrid – 2 days per week onsite in Watford Office About the Role We are seeking a skilled Solution Architect to join our Expert Services team. In this role, you’ll design and deliver scalable, resilient integration solutions provided as part of a fully managed service … up to date on integration, automation, and SaaS industry trends to drive innovation in your solutions What We’re Looking For Proven experience as a Solution Architect, ideally within ITSM, SaaS, or integration domains Strong track record of managing complex projects involving multiple stakeholders and dependencies Solid understanding of managed service delivery, with a focus on long-term customer success More ❯

services organisation based in Bridgend. They have an excellent opportunity for an experienced Major Incident and Problem Manager to join the business. This is a key role in the ITSM team and will be integral to underpin the organisations ITIL discipline and capability. This role will require you to be onsite in Bridgend 3 days a week Support incident reviews … Management processes during post-incident reviews. Generate reports with key metrics for incident and problem management. Experience within a similar Incident and Problem Management role Strong background within IT Service Management ITIL Foundation certification Strong working knowledge of ServiceNow or similar ITSM preferred More ❯

months experience within a technical role or has some strong customer service call centre type experience, specifically on a helpdesk. If you have experience of Ivanti, Service Now or ITSM tools, that would be an advantage, however all training is provided and as long as you have customer service experience, we want to have a conversation with you! We are … action your requests. KEYWORDS : 1st Line IT Support, 1st Line, 1st Line Helpdesk, 1st Line Technical Support, Technical Analyst, 1st Level, Level 1 Technical Analyst, Helpdesk, Ivanti, Service Now, ITSM tools More ❯

existing Oracle E-Business Suite (EBS) on-premise ERP modules. The Service Transition Lead will work closely with the System Integrator, business stakeholders, existing IT Support teams and IT service management teams to establish sustainable service models, operational readiness and governance, and knowledge transfer. Essential Skills & Experience: Own and deliver the service transition plan aligned with the program milestones (SIT … Lead post-implementation service reviews Essential Skills & Experience Demonstrated experience as a Service Transition Lead or similar role in large-scale ERP/HCM programs. Strong background in IT Service Management (ITIL) and service transition disciplines. Proven ability to establish and embed support models for Oracle HCM Cloud and Oracle EBS coexistence. Experience working with system integrators (preferably Oracle) and More ❯

existing Oracle E-Business Suite (EBS) on-premise ERP modules. The Service Transition Lead will work closely with the System Integrator, business stakeholders, existing IT Support teams and IT service management teams to establish sustainable service models, operational readiness and governance, and knowledge transfer. Essential Skills & Experience: Own and deliver the service transition plan aligned with the program milestones (SIT … Lead post-implementation service reviews Essential Skills & Experience Demonstrated experience as a Service Transition Lead or similar role in large-scale ERP/HCM programs. Strong background in IT Service Management (ITIL) and service transition disciplines. Proven ability to establish and embed support models for Oracle HCM Cloud and Oracle EBS coexistence. Experience working with system integrators (preferably Oracle) and More ❯

services organisation based in Bridgend. They have an excellent opportunity for an experienced Major Incident and Problem Manager to join the business. This is a key role in the ITSM team and will be integral to underpin the organisations ITIL discipline and capability. This role will require you to be onsite in Bridgend 3 days a week The Role: Manage … Assist in proactively identifying potential issues. Drive and implement continuous service improvement initiatives. Skills/experience: Experience within a similar Incident and Problem Management role Strong background within IT Service Management ITIL Foundation certification Excellent communication and stakeholder engagement Strong working knowledge of ServiceNow or similar ITSM preferred Contact David Southwood – CPS Group UK More ❯

services organisation based in Bridgend. They have an excellent opportunity for an experienced Major Incident and Problem Manager to join the business. This is a key role in the ITSM team and will be integral to underpin the organisations ITIL discipline and capability. The role requires 3 days a week onsite in Bridgend. The Role: Manage high-priority and major … Assist in proactively identifying potential issues. Drive and implement continuous service improvement initiatives. Skills/experience: Experience within a similar Incident and Problem Management role Strong background within IT Service Management ITIL Foundation certification Excellent communication and stakeholder engagement Strong working knowledge of ServiceNow or similar ITSM preferred Contact David Southwood - CPS Group UK By applying to this advert you More ❯

financial services organisation based in Bridgend. They have an excellent opportunity for an experienced Major Incident and Problem Manager to join the business.This is a key role in the ITSM team and will be integral to underpin the organisations ITIL discipline and capability.The role requires 3 days a week onsite in Bridgend. The Role:Manage high-priority and major incidents … initiatives.Skills/experience:Experience within a similar Incident and Problem Management roleStrong background within IT Service ManagementITIL Foundation certificationExcellent communication and stakeholder engagementStrong working knowledge of ServiceNow or similar ITSM preferred Contact David Southwood - CPS Group UKBy applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and More ❯

Business Systems Lead , you will own the strategic direction, integration, and optimization of enterprise business platforms. You ll oversee mission-critical platforms such as CRM ( Salesforce ), ERP/Finance, ITSM, HRIS, and Billing systems, ensuring they are robust, scalable, and aligned with the business strategy. Shape and execute the enterprise systems strategy to support business growth and digital transformation Oversee … system architecture, integration, and optimization of CRM, ERP, ITSM, HRIS, and billing platforms Lead system transformation projects, including automation, upgrades, and cloud migrations Collaborate with senior stakeholders to align systems strategy with business objectives and deliver operational excellence We are seeking a proven business systems leader with the vision, technical expertise, and leadership skills to drive transformation at scale. You More ❯

for someone from a technical background who thrives on transforming technology landscapes while inspiring high-performing teams. Youll oversee mission-critical platforms such as CRM ( Salesforce ), ERP/Finance, ITSM, HRIS, and Billing systems, ensuring they are robust, scalable, and aligned with the business strategy. Key aspects of the role: Shape and execute the enterprise systems strategy to support business … growth and digital transformation Oversee system architecture, integration, and optimization of CRM, ERP, ITSM, HRIS, and billing platforms Lead system transformation projects, including automation, upgrades, and cloud migrations Build, mentor, and inspire a team of system administrators, engineers, and developers Collaborate with senior stakeholders to align systems strategy with business objectives and deliver operational excellence Your Experience We are seeking More ❯

someone from a technical background who thrives on transforming technology landscapes while inspiring high-performing teams. You’ll oversee mission-critical platforms such as CRM ( Salesforce ), ERP/Finance, ITSM, HRIS, and Billing systems, ensuring they are robust, scalable, and aligned with the business strategy. Key aspects of the role: Shape and execute the enterprise systems strategy to support business … growth and digital transformation Oversee system architecture, integration, and optimization of CRM, ERP, ITSM, HRIS, and billing platforms Lead system transformation projects, including automation, upgrades, and cloud migrations Build, mentor, and inspire a team of system administrators, engineers, and developers Collaborate with senior stakeholders to align systems strategy with business objectives and deliver operational excellence Your Experience We are seeking More ❯

someone from a technical background who thrives on transforming technology landscapes while inspiring high-performing teams. You’ll oversee mission-critical platforms such as CRM ( Salesforce ), ERP/Finance, ITSM, HRIS, and Billing systems, ensuring they are robust, scalable, and aligned with the business strategy. Key aspects of the role: Shape and execute the enterprise systems strategy to support business … growth and digital transformation Oversee system architecture, integration, and optimization of CRM, ERP, ITSM, HRIS, and billing platforms Lead system transformation projects, including automation, upgrades, and cloud migrations Build, mentor, and inspire a team of system administrators, engineers, and developers Collaborate with senior stakeholders to align systems strategy with business objectives and deliver operational excellence Your Experience We are seeking More ❯

you will be responsible for coding, testing, and delivering high quality deliverables, and should be willing to learn new technologies. Responsibilities Demonstrate expertise in core ServiceNow modules such as ITSM, ITOM, CRM, S2P, HRSD, MCO, FSO etc Demonstrate Experience with presenting ServiceNow solutions to clients in a value-led approach. Case study would be provided for round 2. Assist the … Qualifications/Skills 6+ years of experience in the IT industry 3-5 years of technical experience with the ServiceNow platform Deep understanding of ServiceNow platform capabilities and architecture (ITSM, ITOM, HRSD, CSM, SecOps, Finance and Supply Chain etc.) Worked in presales environments with experience on large scale ServiceNow bids Experience supporting a Sales team to win new business in More ❯

you will be responsible for coding, testing, and delivering high quality deliverables, and should be willing to learn new technologies. Responsibilities Demonstrate expertise in core ServiceNow modules such as ITSM, ITOM, CRM, S2P, HRSD, MCO, FSO etc Demonstrate Experience with presenting ServiceNow solutions to clients in a value-led approach. Case study would be provided for round 2. Assist the … Qualifications/Skills 6+ years of experience in the IT industry 3-5 years of technical experience with the ServiceNow platform Deep understanding of ServiceNow platform capabilities and architecture (ITSM, ITOM, HRSD, CSM, SecOps, Finance and Supply Chain etc.) Worked in presales environments with experience on large scale ServiceNow bids Experience supporting a Sales team to win new business in More ❯

you will be responsible for coding, testing, and delivering high quality deliverables, and should be willing to learn new technologies. Responsibilities Demonstrate expertise in core ServiceNow modules such as ITSM, ITOM, CRM, S2P, HRSD, MCO, FSO etc Demonstrate Experience with presenting ServiceNow solutions to clients in a value-led approach. Case study would be provided for round 2. Assist the … Qualifications/Skills 6+ years of experience in the IT industry 3-5 years of technical experience with the ServiceNow platform Deep understanding of ServiceNow platform capabilities and architecture (ITSM, ITOM, HRSD, CSM, SecOps, Finance and Supply Chain etc.) Worked in presales environments with experience on large scale ServiceNow bids Experience supporting a Sales team to win new business in More ❯