601 to 625 of 649 ITSM Jobs in the UK excluding London

prem and SaaS environments, ensuring we have complete visibility across all platforms Oversee the development of a future-state CMDB and its integration with ITSM platforms, enabling better service visibility and decision-making Drive automation and intelligent engineering approaches to reduce manual effort and improve operational reliability, supporting more proactive … complex environment Deep understanding of observability practices, including logging, metrics, tracing and telemetry Experience designing and delivering large-scale platforms such as CMDB, ITSM or similar enterprise tooling Strong background in security and identity engineering, including cloud-based identity solutions, with a good understanding of networks and integration across complex ...

configure agents, workflows, and integrations Utilize AI-assisted coding tools to accelerate development Implement agent logic, prompts, and decision flows Integrate with enterprise systems (ITSM, APIs, data sources) Test and validate agent behavior and outputs Collaborate with architects and service designers on implementation Contribute to reusable components and templatesRequired Skills … with tools like n8n, LangGraph, or similar Knowledge of AI observability and testing frameworks Exposure to CI/CD and DevOps practices Experience in ITSM automation or managed servicesExperience Profile 3–8 years in software development or automation engineering Experience with modern development tools and cloud-native environmentsCandidate PersonaA builder ...

configure agents, workflows, and integrations Utilize AI-assisted coding tools to accelerate development Implement agent logic, prompts, and decision flows Integrate with enterprise systems (ITSM, APIs, data sources) Test and validate agent behavior and outputs Collaborate with architects and service designers on implementation Contribute to reusable components and templates Required … with tools like n8n, LangGraph, or similar Knowledge of AI observability and testing frameworks Exposure to CI/CD and DevOps practices Experience in ITSM automation or managed services Experience Profile 38 years in software development or automation engineering Experience with modern development tools and cloud-native environments Candidate Persona ...

Shearman's Belfast office is seeking a Senior ITSM Process Support Analyst to reinforce the IT Service Management practice. You will provide senior-level administration, coordination and reporting support for ITSM processes across the IT organisation, supporting governance forums and driving consistent, low-risk operations. The role focuses on Change ...

Shearman is recruiting a Senior ITSM Process Support Analyst to join the Belfast IT team. The role focuses on administration of ITSM processes, governance forums, and MI reporting to ensure compliant, high-quality service delivery across regions. You will work under guidance with cross-functional teams and vendors, maintaining process ...

Shearman in Belfast is seeking a Senior ITSM Process Support Analyst to provide administration, coordination and reporting across ITSM processes. You will work under the Global Service Desk Senior Manager, supporting Change, Release, Problem and Service Design into a controlled, low-risk operation. You will balance governance with delivery, collaborate ...

Shearman is seeking a Senior ITSM Process Support Analyst to join the Belfast IT team, providing senior-level administration and reporting support across ITSM processes. You will coordinate governance forums, ensure evidence and records are complete, and drive improvements while balancing governance with delivery. The role requires strong ITIL knowledge ...

escalation point for Service Desk tickets that breach or are at risk of breaching SLA. Lead the accountability conversation with desk staff, using Halo ITSM data on ticket handling, SLA performance and priority accuracy. Support team growth activities, including the successful recruitment and onboarding of new team‐members. Report Service … Proven people‐management experience leading a service/support desk team, ideally 5+ direct/indirect reports. Working knowledge of ITIL and a modern ITSM platform. Track record of introducing or embedding SOPs and driving consistent process adherence. Confident using operational data to have direct, evidence‐based performance conversations. Desirable ...

Shearman is seeking a Senior ITSM Process Support Analyst to provide senior-level administration and governance across ITSM processes. You will coordinate Change & Release, Problem Management, and Service Design to ensure controlled, low-risk service delivery and compliant processes. You will work with global service desk managers, regional IT managers ...

experienced ServiceNow Developer to join our team onsite in Prestwick for the first three months, with ongoing opportunities. You will analyse, design, and implement ITSM frameworks and set up ServiceNow instances to align with business objectives and improve IT service delivery. You will lead development efforts, design ITSM processes … mentor client teams while staying current with ITSM trends to deliver innovative solutions. #J-18808-Ljbffr ...

Shearman seeks a Senior ITSM Process Support Analyst to join the Belfast IT team. The role coordinates ITSM processes across Change, Problem and Service Design, ensuring evidence is captured and governance forums are supported. You will balance governance with delivery, escalating issues to process owners as needed. This hands ...

OneAdvanced in the United Kingdom is seeking an IT Service Management professional to own Incident, Problem and Change processes for our customers. You will coordinate resources, drive root-cause analysis and ensure timely resolution while maintaining customer satisfaction. You will chair CAB, report KPIs, manage major incidents … push for continual process improvements. Applicants should have ITIL Foundation certification and proven experience in an ITSM environment. #J-18808-Ljbffr ...

Infotel UK is seeking an experienced ServiceNow Developer to design, implement and optimize ITSM frameworks for client projects. You will work onsite with Prestwick-based teams for the initial three months, collaborating with stakeholders to align ITSM solutions with business goals. The role requires strong ServiceNow technical skills, ITIL knowledge ...

Wiltshire Police is seeking a Lead Developer to shape the future of digital service delivery across the Halo ITSM platform. You will provide technical leadership for low-code service management solutions, automations, integrations and AI-enabled capabilities that improve user experience, operational effectiveness and service performance. Working with multidisciplinary DDaT ...

Shearman seeks a Senior ITSM Process Support Analyst to join the IT Team in our Belfast office. The role administers ITSM processes, coordinates governance forums, and ensures records and evidence are captured in ITSM tooling while upholding high standards of compliance and risk management. You will work with global service ...

Matchtech seeks a Service Desk Enablement & Digital Support Specialist to advance ITSM adoption, build digital training, and streamline user support. You will bridge Service Desk, IT service owners and business users to reduce demand and improve self-service. Responsibilities include designing enablement programs, promoting automation, creating learning content, and driving … continuous improvement through metrics and stakeholder collaboration. A strong ITIL/ITSM background is required. #J-18808-Ljbffr ...

right implementation approaches which aligns with industry standards and commonly accepted ITIL best practices. Ideally you will have a strong background in ITSM, working with a Common Service Data Model design/Cloud enablement. By applying to this job you are sending us your CV, which may contain personal information. ...

Recruitment is seeking an experienced ServiceNow Developer to join the technology team and enhance the ServiceNow platform. The role focuses on developing across ITSM, ITOM, HRSD and CMDB, building workflows, automations, applications and integrations to deliver scalable solutions. The successful candidate will translate business requirements into technical design, support platform ...

bridge business stakeholders and technical teams. You will analyse processes, refine requirements, and translate them into ServiceNow user stories and configurations across ITSM, CSM, and HRSD. You will drive workflow optimisation while aligning with platform best practices, participating in gap analyses and creating end-user reports and training materials. #J ...

looking for an experienced Sales Executive to join a global organisation specialising in IT Service Management solutions. This position is paying £40,000-£50,000 plus commission , with hybrid working based in Reading. Duties: Develop new business and build a strong sales pipeline Manage and grow existing client accounts Identify … healthcare after 6 months Life insurance after 6 months Education and training opportunities Hybrid working Experience required: Minimum 3 years' B2B sales experience Previous ITSM solution sales experience Strong new business and account management experience Knowledge of ITIL or SIAM Confident communicating and negotiating with senior stakeholders Self-motivated ...

Shearman is seeking a Senior ITSM Process Support Analyst to administer ITSM processes across the Global Service Desk. The role involves coordinating Change & Release Management, Problem Management and Service Design activities, preparing management information, and escalating risks to process owners or governance forums. The successful candidate will balance governance with … delivery, work with IT teams, vendors, and stakeholders, and ensure records and evidence are captured in the ITSM #J-18808-Ljbffr ...

Shearman's Belfast office is seeking a Senior ITSM Process Support Analyst to join the IT team. You will coordinate ITSM process activities, maintain documentation, and support governance for Change, Release, Problem, and Service Design into operation. You will work with service owners, vendors and stakeholders, producing MI and insights ...

Shearman’s IT team in Belfast is seeking a Senior ITSM Process Support Analyst to join the Global Service Desk. The role involves administering ITSM processes, maintaining documentation, and supporting governance forums to ensure controlled, compliant service delivery across the organisation. You will work with service owners, vendors and stakeholders ...

Shearman in Belfast is seeking a Senior ITSM Process Support Analyst to join the IT Team at our Belfast office. The role focuses on coordinating ITSM processes, maintaining documentation, and delivering MI to support governance and continual service improvement. You will work under guidance with governance forums, liaising with service ...

Shearman, Belfast, seeks a Senior ITSM Process Support Analyst to join the IT team. You will administer ITSM processes end‐to‐end, maintain documentation, and support governance forums while coordinating with service owners and vendors. The role emphasizes ITIL aligned practices, data‐driven reporting, change and problem management, and continual ...