551 to 575 of 945 Service Delivery Jobs in the UK excluding London

Experience required A Security Cleared (Minimum SC) First Line Analyst working in the Second Line Service Desk Mobile Team supporting the delivery of a 24/7 x 365 service, working in rotating Early, Mid, Late shifts to cover 7am - 7pm. The Analyst will provide technical support and service delivery to clients. Responsibilities include incident More ❯

an experienced professional to oversee teams responsible for information systems and print & distribution. You'll play a key role in managing stakeholder relationships, supporting digital initiatives, and ensuring effective service delivery across a broad and dynamic remit. This is a varied and collaborative role, working closely with colleagues across ICT and other departments. Your leadership will help ensure … teams to meet deadlines and adapt to changing priorities. Delivering key initiatives across the organisation, either independently, within your team, or in collaboration with stakeholders. Ensuring structured, well-organised delivery of data updates and print resources, with outcomes that have a visible impact across the region. Contributing to ICT service delivery by supporting smaller digital projects, including … team management skills with a collaborative, approachable style. Is highly skilled in stakeholder management—able to influence, anticipate challenges, and drive positive outcomes. Has a strong commitment to customer service and delivering improvements for both internal and external users. Can work effectively alone, within a team, or across departments to deliver a range of priorities. Demonstrates a strong aptitude More ❯

doing with leading. You'll be stepping into your first formal management position, with the chance to shape a small, skilled team while continuing to contribute directly to the delivery of projects, services, and automation. Overview: Lead and support three teams (IT, Software Development, InfoSec) Continue to work hands-on, especially in areas like automation, systems improvement, and service delivery Improve internal IT services and drive efficiency through technology Identify opportunities to automate manual business processes and help the business do more with less Develop your leadership skills on the job, growing into full management responsibilities over time We're looking for someone who: Has a strong background in IT delivery (e.g. systems, dev, automation, support … up Qualifications, Skills & Experience Proven experience in a senior IT or technical role (e.g. infrastructure, dev, automation) Strong technical capability with hands-on experience in systems support or solution delivery Experience working with internal IT systems, development projects, or business automation Familiarity with cloud platforms (e.g. Azure, AWS) and modern IT practices Excellent interpersonal and communication skills, with the More ❯

days per week in Gloucester Salary: £50,000 – £55,000 + benefits A well-established organisation is hiring an IT Applications & Business Systems Manager to lead support and service delivery across a suite of core business applications. This is a hands-on leadership role with responsibility for the performance, stability and improvement of multiple line-of-business systems. … changes, and enhancements from initiation through to resolution. What you'll be doing: Lead the application support function for key business systems Act as the point of contact for service issues, escalations, and change requests Monitor performance, availability and usage across core applications Ensure support and change activity aligns with business objectives and user needs Manage third-party suppliers … and licensing agreements Own ITIL-aligned processes including incident, problem, and release management Develop SLAs, service metrics and improvement plans Contribute to system upgrades, integrations and testing activities Engage business users to drive adoption, training, and feedback loops Essential experience: Track record supporting enterprise applications within a service-led IT function ITIL v3 or v4 knowledge—able to More ❯

Hub is responsible for delivering high-quality, scalable, and tech-enabled omnichannel services that power efficient and effective execution across UCB's regional and local teams. This leader oversees service delivery, operational excellence, and continuous innovation to ensure the Hub functions as a strategic enabler of omnichannel maturity and performance globally. Who you'll work with You will … driven customer experiences. What you'll do Design and evolve scalable omnichannel services within UCB's centralized Omnichannel Hub Own the Hub services roadmap, prioritizing launches and identifying future service needs Ensure Hub performance through KPIs, governance, and continuous feedback mechanisms Manage Hub operating model: intake, forecasting, service level agreements, delivery, and performance reporting Promote efficiency and … scalability via standardization and global process alignment Lead service owners to deliver and optimize services aligned with business and market needs Coordinate services delivered by cross-functional teams beyond direct reporting lines Integrate emerging technologies into services with Digital Technology, Insights to Impact, Marketing, and Analytics Partner with affiliates to ensure Hub services meet needs and drive adoption Interested More ❯

on technical role focused on designing, building, and maintaining the company's Observability platform.This role ensures that our technology platforms operate efficiently and reliably, providing early insights for Engineering, Service Reliability, Service Delivery, and DevOps teams. The CoE Lead will manage the contract with third-party providers responsible for the execution layer, ensuring adherence to service … You'll Be Doing: We are looking for an experienced CoE Lead to design, build, and maintain our Observability platform. The CoE Lead will work closely with DevOps, Engineering, Service Reliability, and Service Delivery teams to continuously improve our Observability capabilities. This role is a technical, hands-on position with a 75% focus on framework design and … on implementation and adoption. You will contribute to pipeline design, enabling observability from the first deployment in test environments and providing early insights for Engineering, Service Reliability, Service Delivery, and DevOps teams. The role involves building frameworks for intelligent alerts to help Service Delivery teams quickly triage incidents and enable automated runbooks. Additionally, you will More ❯

and customer-focused Desk-Based Account Manager to join our growing IT Managed Services team. This is a fantastic opportunity for someone with experience in account management or IT service sales who thrives in a fast-paced, desk-based environment and is passionate about delivering excellent client experiences. As a key part of our account management function, you will … be responsible for nurturing existing client relationships, identifying growth opportunities, and supporting the delivery of IT solutions that help our clients achieve their goals. Key Responsibilities * Manage a portfolio of existing clients, providing exceptional customer service and proactive account support.* Build strong, long-lasting relationships with key stakeholders to ensure high levels of client satisfaction.* Identify upselling and … and effective resolutions.* Support contract renewals, negotiate pricing where required, and ensure client retention.* Track and manage sales opportunities using CRM systems, ensuring accurate pipeline reporting.* Collaborate closely with service delivery and support teams to ensure smooth ongoing service. Key Requirements * Experience in account management, sales, or customer service within the IT or technology sector (managed services More ❯

and customer-focused Desk-Based Account Manager to join our growing IT Managed Services team. This is a fantastic opportunity for someone with experience in account management or IT service sales who thrives in a fast-paced, desk-based environment and is passionate about delivering excellent client experiences. As a key part of our account management function, you will … be responsible for nurturing existing client relationships, identifying growth opportunities, and supporting the delivery of IT solutions that help our clients achieve their goals. Key Responsibilities * Manage a portfolio of existing clients, providing exceptional customer service and proactive account support. * Build strong, long-lasting relationships with key stakeholders to ensure high levels of client satisfaction. * Identify upselling and … and effective resolutions. * Support contract renewals, negotiate pricing where required, and ensure client retention. * Track and manage sales opportunities using CRM systems, ensuring accurate pipeline reporting. * Collaborate closely with service delivery and support teams to ensure smooth ongoing service. Key Requirements * Experience in account management, sales, or customer service within the IT or technology sector (managed services More ❯

Make team activities visible and transparent Focus on optimising flow, limiting WIP and delivering value Tailor processes to fit the needs of the teams, their work and customer value delivery, rather than enforcing a specific framework. Track cycle times using quantitative tools such as Actionable Agile Cultivate and maintain an open, trust-driven environment Collaborate closely with product managers … culture within the Agile Community of Practice (and the broader organisation) including leading CoP meetings when needed Work effectively with external suppliers, departments and agencies as necessary Support digital service delivery, adhering to standards where applicable Key Applicant Requirements Strong expertise in agile concepts, techniques and products (software) development Proven track record of embedding agile practices and driving … agile practices, adapting to the context and needs of the team Experience working with agile product teams, including those building browser-based digital services Deep understanding of effective digital service delivery design Familiarity with various industries, with public-sector expertise being a plus Framework-agnostic, choosing the right practices based on the situation This role offers a maximum More ❯

Repairs, Maintenance and Assets team Reporting into the Director of Housing Operations and overseeing a team of 2 surveyors and administrator Responsive repairs and planned investment To ensure the delivery of a housing management service that meets customer expectations, regulatory standards, legislation and the organisation's financial and service delivery targets Management of stock condition surveys … of 4 years experience in a similar role Experienced in preparing and managing budgets Proven track record in delivering repairs and maintenance for residential properties Experience in leading the delivery of asset management strategy and stock condition surveys Commutable distance to West Yorkshire Passion and understanding for the Not-For-Profit housing sector What's on Offer Up to More ❯

The role: Technical Supervisor (on site - Manchester) The purpose of the Technical Supervisor (TS) is to be responsible for the technical delivery of the contract across a defined cluster of BT sites, ensuring that technical compliance is achieved at all times. Safety is the primary consideration for all operations and must underpin all activities. You will be available to … provide guidance to colleagues across the Cluster, including technical knowledge in mechanical and electrical systems to ensure safe, appropriate and compliant solutions and efficient customer service delivery. You will also provide a rapid response to operational incidents and customer issues and will support the Area Operations Manager (AOM) and Contract Support to deliver the FM service. You will work … closely with the BU Technical Services Manager (TSM). Key responsibilities are as follows: Promote the safe delivery of all activities regardless of discipline, circumstance and location Ensure compliance with Health, Safety, Environmental, Quality and COSHH laws or regulations to make certain that all company Health and Safety policies and procedures are adhered to Lead and be responsible for More ❯

with a well-established IT and Telecoms solutions provider that has been established for 28 years in the South of England, focused on delivering high quality solutions with exceptional service, expertise and integrity. Over the years they have built up a strong reputation and client database as a company they strive for excellence. What's in it for you … services we supply, which include broadband, cloud IT services, telecoms, mobiles, and support and managed solutions. This role is vital in supporting operational efficiency and maintaining the quality and delivery performance we are known for. They have a great sense of teamwork and do a lot as a group. Parking Pension Holidays Progression Discounted products What's involved? Placing … new orders with suppliers for Telecoms and IT services and taking over any existing services for customers Collaborate with internal teams, customers and suppliers to ensure timely service delivery Process accurate customer billing, including recurring and one-off charges Accurate input of order details and updates to projects/tickets Maintain and update billing systems and manage monthly More ❯

with a well-established IT and Telecoms solutions provider that has been established for 28 years in the South of England, focused on delivering high quality solutions with exceptional service, expertise and integrity. Over the years they have built up a strong reputation and client database as a company they strive for excellence. What's in it for you … services we supply, which include broadband, cloud IT services, telecoms, mobiles, and support and managed solutions. This role is vital in supporting operational efficiency and maintaining the quality and delivery performance we are known for. They have a great sense of teamwork and do a lot as a group. Parking Pension Holidays Progression Discounted products What's involved? Placing … new orders with suppliers for Telecoms and IT services and taking over any existing services for customers Collaborate with internal teams, customers and suppliers to ensure timely service delivery Process accurate customer billing, including recurring and one-off charges Accurate input of order details and updates to projects/tickets Maintain and update billing systems and manage monthly More ❯

maintenance of our network, security, and telephony systems. You'll work closely with technical teams and project managers to lead infrastructure projects, support day-to-day operations, and ensure service reliability across multiple Trust sites. This is a key hands-on role where you'll also provide 2nd/3rd line support and take part in the on-call … rota. Key Responsibilities: Maintain and improve network, telephony, and security infrastructure. Lead technical delivery for new IT infrastructure projects. Diagnose and resolve complex network issues. Provide 2nd/3rd line support and assist the IT Service Desk. Ensure systems meet security and performance standards. Work with external suppliers and internal teams to support service delivery. Contribute to More ❯

maintenance of our network, security, and telephony systems. You'll work closely with technical teams and project managers to lead infrastructure projects, support day-to-day operations, and ensure service reliability across multiple Trust sites. This is a key hands-on role where you'll also provide 2nd/3rd line support and take part in the on-call … rota. Key Responsibilities: Maintain and improve network, telephony, and security infrastructure. Lead technical delivery for new IT infrastructure projects. Diagnose and resolve complex network issues. Provide 2nd/3rd line support and assist the IT Service Desk. Ensure systems meet security and performance standards. Work with external suppliers and internal teams to support service delivery. Contribute to More ❯

and diligent account management Revenue Growth: Identifying upsell or cross-sell opportunities to increase wallet share and drive account growth Operational Awareness & Client Expectation Management: Maintain close visibility of delivery progress and quality, staying connected with internal teams. Proactively manage customer expectations by anticipating issues, providing timely updates, and ensuring alignment between delivery outcomes and customer needs Know … to support proactive account development Issue Resolution: Managing and resolving customer issues efficiently to maintain trust and satisfaction Internal Reporting: Providing regular updates on account activity, client feedback, and service performance Act as the day-to-day contact for assigned accounts Co-ordinate service delivery and management with internal teams to meet expectations Monitor account performance and … multiple tasks and ensure accuracy in documentation and follow-up Problem-Solving: Proactive approach to identifying and resolving issues Team Collaboration: Ability to work cross-functionally with commercial and delivery teams Solution Acumen: Advanced sales competency of the company’s core private cloud and associated offering portfolio Time Management: Ability to prioritise tasks and manage time effectively in a More ❯

team focused on enhancing customer experience across digital and contact centre channels. You'll work at the intersection of data, technology, and customer experience-uncovering trends, identifying opportunities for service improvement, and shaping how customers engage with products and services. What you'll be doing: Analyse customer journey data from websites, mobile apps, and call centre platforms to identify … key pain points, behaviour patterns, and service trends. Combine and interrogate data from multiple sources to provide a holistic view of customer engagement and interaction. Create and maintain dashboards and reporting suites using tools such as Power BI, Tableau, or similar. Collaborate with digital, CRM, and service design teams to feed insights into service personalisation, campaign targeting … and ongoing customer experience improvements. Work with external service delivery partners to define customer data requirements and support continuous optimisation efforts. Apply A/B testing and experimentation techniques to support data-led decision making. What we're looking for: Strong experience analysing relational databases and performing data mining, using SQL, Python, R or similar. Solid background in More ❯

team focused on enhancing customer experience across digital and contact centre channels. You'll work at the intersection of data, technology, and customer experience-uncovering trends, identifying opportunities for service improvement, and shaping how customers engage with products and services. What you'll be doing: Analyse customer journey data from websites, mobile apps, and call centre platforms to identify … key pain points, behaviour patterns, and service trends. Combine and interrogate data from multiple sources to provide a holistic view of customer engagement and interaction. Create and maintain dashboards and reporting suites using tools such as Power BI, Tableau, or similar. Collaborate with digital, CRM, and service design teams to feed insights into service personalisation, campaign targeting … and ongoing customer experience improvements. Work with external service delivery partners to define customer data requirements and support continuous optimisation efforts. Apply A/B testing and experimentation techniques to support data-led decision making. What we're looking for: Strong experience analysing relational databases and performing data mining, using SQL, Python, R or similar. Solid background in More ❯

team focused on enhancing customer experience across digital and contact centre channels. You'll work at the intersection of data, technology, and customer experience-uncovering trends, identifying opportunities for service improvement, and shaping how customers engage with products and services. What you'll be doing: Analyse customer journey data from websites, mobile apps, and call centre platforms to identify … key pain points, behaviour patterns, and service trends. Combine and interrogate data from multiple sources to provide a holistic view of customer engagement and interaction. Create and maintain dashboards and reporting suites using tools such as Power BI, Tableau, or similar. Collaborate with digital, CRM, and service design teams to feed insights into service personalisation, campaign targeting … and ongoing customer experience improvements. Work with external service delivery partners to define customer data requirements and support continuous optimisation efforts. Apply A/B testing and experimentation techniques to support data-led decision making. What we're looking for: Strong experience analysing relational databases and performing data mining, using SQL, Python, R or similar. Solid background in More ❯

Location: Flexible in Kent -Hybrid Salary/package: £50,000 per annum Contract type: Permanent Hours: Full time Lead the charge in transforming customer experience across two essential community service divisions, where operational excellence meets meaningful impact. As Head of Customer Experience, you'll embed a customer-first culture, drive innovation, and elevate service standards from the frontline … What you'll be doing Develop and lead a unified customer experience strategy across both Landscape Services and CSG Managing Waste. Champion the voice of the customer in all service delivery, operational, and strategic decisions. Lead, coach, and inspire teams to deliver consistent, high-quality customer interactions. Engage with frontline staff through regular early morning floor talks and … site visits to gather insights and improve service. Drive adoption of digital toolsto streamline processes and enhance customer engagement. Monitor service performance using SLAs, KPIs, and customer feedback to identify and action improvements. Support customer retention and growth, working with commercial teams to follow up on quotes and track conversions. Promote a customer-centric culture, contributing to staff training More ❯

of strategic business development and operational management, with 80% of the role focused on driving sales and new business acquisition, and the remaining 20% dedicated to overseeing the operational delivery and Account Management of our Healthcare contracts across the UK. This position will focus on expanding our portfolio by establishing relationships and securing parking and security contracts with Hospitals … security solutions market. Working collaboratively with the leadership team and UK Sector Leads, you'll be responsible for expanding our profile in the sector, developing our talent, and the delivery of our growth ambitions. Key Responsibilities: Business Development Drive new business opportunities in the Healthcare sector by identifying and targeting potential new clients and networks such as Hospitals, clinics … provide innovative solutions with a focus on identifying continuous improvement and growth and upselling opportunities. Effectively manage and maintain an active Account Management pipeline regularly realising Account Management opportunities. Service Delivery Management Oversee the day-to-day operational management of healthcare parking and security services ensuring the seamless delivery of services in line with client expectations and More ❯

of strategic business development and operational management, with 80% of the role focused on driving sales and new business acquisition, and the remaining 20% dedicated to overseeing the operational delivery and Account Management of our Healthcare contracts across the UK. This position will focus on expanding our portfolio by establishing relationships and securing parking and security contracts with Hospitals … security solutions market. Working collaboratively with the leadership team and UK Sector Leads, you'll be responsible for expanding our profile in the sector, developing our talent, and the delivery of our growth ambitions. Key Responsibilities: Business Development Drive new business opportunities in the Healthcare sector by identifying and targeting potential new clients and networks such as Hospitals, clinics … provide innovative solutions with a focus on identifying continuous improvement and growth and upselling opportunities. Effectively manage and maintain an active Account Management pipeline regularly realising Account Management opportunities. Service Delivery Management Oversee the day-to-day operational management of healthcare parking and security services ensuring the seamless delivery of services in line with client expectations and More ❯

email and Intercom Management of our vendor management systems Using the Coople platform to ensure the best coverage possible of our clients’ jobs over the weekend Assisting with the delivery of large staffing requests from key clients Collecting feedback from users on potential optimisations and improvements for our platform and services. Onboarding of new users to Coople and assistance … of our worker pool Review worker profiles, previous experience and general recruitment tasks over the weekend Supporting our Cooplers reaching their goals and finding rewarding work Delivering the best service possible for our clients You will collaborate with a Customer Support Coordinator over the weekends to ensure seamless service delivery Coordinating and organising handovers to ensure the … your first 2-3 weeks. Specific days will be arranged in advance, and some training may take place on weekdays. Skills required: Previous experience in a customer support, customer service, operations or recruitment-based role, ideally within a technology or platform-based environment Previous experience in the hospitality sector Strong communication skills, both written and verbal Proactive, solution-oriented More ❯

email and Intercom Management of our vendor management systems Using the Coople platform to ensure the best coverage possible of our clients’ jobs over the weekend Assisting with the delivery of large staffing requests from key clients Collecting feedback from users on potential optimisations and improvements for our platform and services. Onboarding of new users to Coople and assistance … of our worker pool Review worker profiles, previous experience and general recruitment tasks over the weekend Supporting our Cooplers reaching their goals and finding rewarding work Delivering the best service possible for our clients You will collaborate with a Customer Support Coordinator over the weekends to ensure seamless service delivery Coordinating and organising handovers to ensure the … your first 2-3 weeks. Specific days will be arranged in advance, and some training may take place on weekdays. Skills required: Previous experience in a customer support, customer service, operations or recruitment-based role, ideally within a technology or platform-based environment Previous experience in the hospitality sector Strong communication skills, both written and verbal Proactive, solution-oriented More ❯

email and Intercom Management of our vendor management systems Using the Coople platform to ensure the best coverage possible of our clients’ jobs over the weekend Assisting with the delivery of large staffing requests from key clients Collecting feedback from users on potential optimisations and improvements for our platform and services. Onboarding of new users to Coople and assistance … of our worker pool Review worker profiles, previous experience and general recruitment tasks over the weekend Supporting our Cooplers reaching their goals and finding rewarding work Delivering the best service possible for our clients You will collaborate with a Customer Support Coordinator over the weekends to ensure seamless service delivery Coordinating and organising handovers to ensure the … your first 2-3 weeks. Specific days will be arranged in advance, and some training may take place on weekdays. Skills required: Previous experience in a customer support, customer service, operations or recruitment-based role, ideally within a technology or platform-based environment Previous experience in the hospitality sector Strong communication skills, both written and verbal Proactive, solution-oriented More ❯