101 to 125 of 216 Customer Service Jobs in the West Midlands

Field Service Engineer - Security Systems c £34,000-£45,000 neg dep exp + generous benefits + vehicle Stoke-on-Trent/Midlands & North West Our client has been established for almost a decade and specialise in the provision of a range of solutions allied to the commercial security … result of continued success and an ongoing programme of strategic growth, they are now seeking to recruit an experienced and self-motivated Field Service Engineer - Security Systems to complement their professional team. The role will involve a varied mix of installation, commissioning, servicing, maintenance and fault finding across ...

across the Trust About You We're looking for someone who already has solid IT support experience and is confident working in a busy, customer-focused environment. You'll ideally have: Previous experience working within a school, Academy Trust or educational environment At least 2 years' experience … basic networking, including TCP/IP, DNS, DHCP, VLANs and wireless networks Experience supporting printers, classroom technology and educational systems Experience using an IT service desk or ticket management system Excellent problem-solving and troubleshooting skills Strong communication and customer service skills The ability to manage competing ...

internal staff experiencing technical issues. With guidance from senior team members, you will quickly learn to troubleshoot hardware and software problems, manage the IT service desk, and support wider infrastructure projects. Key Responsibilities: Act as the first point of contact for IT queries, accurately logging tickets … Service Management (ITSM) system. Provide initial 1st-line troubleshooting for Windows/Mac operating systems, Microsoft 365, and bespoke business applications. Assist with the setup, configuration, and deployment of new user hardware (laptops, desktops, and mobile devices). Manage user access, onboarding, and offboarding through Active Directory. Help maintain ...

Hiring: Service Delivery & Outsourcing Coordinator 📍 Location: Telford, UK 📅 Duration & Type: 6-Month Contract | Full-Time 🏢 Work Arrangement: 5 days onsite (mandatory) ⏱️ Availability: Immediate or within 1–2 weeks What We are Looking For: Excellent English communication skills , both verbal and written Strong organisation skills with the ability to manage ...

Free company products Free on-site parking Food, retail, holidays, cinema, and gyms discounts Wellness programmes, including Employee Assistance Program and OnDemand GP service Free early access to pay scheme Salary sacrifice schemes Employee referral scheme Requirements Were looking for knowledge and understanding in the following areas: Windows … prevention, access control, and data protection. Advanced networking concepts (LAN/WAN, Wi-Fi, DHCP, DNS, VPN). Additional attributes were looking for: Strong customer service focus; strong communicate skills (colleagues at all levels). Problem-solving capability with a logical, methodical approach. Initiative to take ownership ...

offer talented and ambitious individuals the opportunity to build long-term careers within a respected and growing organisation known for quality, innovation and excellent customer support. We re looking for a Special Applications & Field Support Engineer to install, commission, maintain and support our expanding portfolio of construction technology. … party systems across the Komatsu construction equipment range. Your primary responsibility will be depot-based installation work, alongside field technical support, commissioning assistance and customer training throughout the UK. The role requires strong electrical, hydraulic and mechanical engineering skills, excellent diagnostic ability and a customer-focused approach. ...

offer talented and ambitious individuals the opportunity to build long-term careers within a respected and growing organisation known for quality, innovation and excellent customer support. We re looking for a Special Applications & Field Support Engineer to install, commission, maintain and support our expanding portfolio of construction technology. … party systems across the Komatsu construction equipment range. Your primary responsibility will be depot-based installation work, alongside field technical support, commissioning assistance and customer training throughout the UK. The role requires strong electrical, hydraulic and mechanical engineering skills, excellent diagnostic ability and a customer-focused approach. ...

network issues. Support and maintain automotive-specific systems, including Dealer Management Systems (DMS), OEM diagnostic platforms and connected vehicle technologies. Manage and resolve IT service desk tickets, prioritising issues appropriately and providing a high standard of customer service. Install, configure and maintain IT infrastructure, including: TCP/… user computing. Excellent troubleshooting and problem-solving skills. Ability to work independently while collaborating effectively with a wider IT team. Strong communication and customer service skills. Full UK driving licence and willingness to travel between sites. Desirable IT-related degree or equivalent professional experience. Experience supporting multiple geographically ...

DescriptionVersion 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft … enhancements and the shift towards AI-driven and agentic business solutions. You will be expected to assess emerging capabilities, guide their pragmatic adoption in customer solutions and ensure that delivery approaches remain aligned to modern, future-fit patterns. You will work closely with architects, product owners and stakeholders ...

future and continue our rich legacy that started back in 1874. Join us as a Contact Centre Advisor We are hiring for a customer-focused Contact Centre Advisor to join our Customer Care Centre (CCC) in Coventry. The successful candidate will act as the first point of contact … customers, engineers, and internal stakeholders, managing inbound and outbound communications while delivering exceptional service against established KPIs and SLAs. Your main responsibilities Handle inbound and outbound contact centre calls in line with procedures and service standards Provide professional, courteous, and customer-centric support Manage escalations, complaints ...

established and growing organisation that is investing heavily in its technology function. As part of their continued expansion, they're seeking a proactive and customer-focused IT Support Analyst to join their team. This is an excellent opportunity to become a key member of a supportive IT department, where … resolutions Assisting with the maintenance and updating of desktop applications and network infrastructure Supporting system upgrades, deployments and rollout projects Working within agreed service levels and ensuring a high standard of customer service What we're looking for: Previous experience in an IT Support, Service Desk ...

Overview We are seeking a commercially driven Business Development Manager to manage an established portfolio of customer accounts whilst driving new business growth across its product divisions. The role offers an excellent blend of account management and business development, with responsibility for maintaining and growing existing OEM and manufacturing … customer relationships whilst identifying and developing new opportunities across a range of industrial sectors. The successful candidate will be based from the Birmingham office, working closely with internal teams and customers throughout the UK. Key Product Areas Supplying specialist solutions into OEM and manufacturing sectors including: Construction equipment manufacturers ...

Fire Systems Service Technician About UsJohnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced … years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.At Johnson Controls, we deliver innovative fire safety solutions that protect people, property ...

help us shape a stronger, fairer future? Your next career move starts here.As a Principal Data Analyst in HMRC’s Risk and Intelligence Service (RIS), you will play a leading role in the UK government’s digital transformation journey. You will harness advanced analytical techniques and emerging technologies … paced, collaborative environment. This is your opportunity to join a forward-thinking, expert community and make a lasting difference.Job descriptionHMRC's Risk and Intelligence Service (RIS) are looking for people with the experience and skills to join us as a Principal Data Analyst. You'll find excellent opportunities ...

bonus, and many other benefits. In this role, you will drive business development from securing new enquiries to handover to operations, ensuring high-quality service delivery across the UK, with particular emphasis in the Midlands. If you're a Business Development Manager with experience within the Construction industry … some new building and extensions etc Maintain a strong pipeline of new business opportunities and contribute to the company business plan. Foster strong customer relationships by ensuring high service standards, addressing non-conformances, and providing timely feedback. Maximise margins on projects and ensure continuity of work ...

Role As Telesales Manager, you'll oversee the day-to-day operation of a team of six telesales executives, ensuring they consistently deliver outstanding customer interactions while achieving ambitious appointment and conversion targets. You'll be responsible for developing your team, monitoring performance, introducing new initiatives and ensuring every … develop new team members while supporting the ongoing development of existing colleagues. Introduce new ideas and initiatives to improve conversion rates, productivity and customer engagement. Monitor team performance through reporting, call quality reviews and KPI analysis. Ensure appointments generated for the nationwide design consultants are thoroughly qualified and meet ...

sets the strategic direction, manages overall divisional performance, and ensures the alignment of our product, sales and services teams to drive revenue growth and customer retention. Reporting to the Group CEO and sitting as a member of the company's Executive Committee, the SVP Incubation Business Unit … propositions, driving hyper-growth, and graduating mature sectors into the wider business. The role combines strategic vision, commercial ownership, operational discipline and a relentless customer focus. The SVP Incubation Business Unit carries accountability for the division across four areas: determining and leading the go-to-market execution, driving product ...

with the aim of helping build, deploy, maintain and update IT systems across on premises, cloud and hybrid domains as part of the Next2IT Service Desk. Role This role combines project delivery with second-line support across multiple Next2IT clients. The Infrastructure Engineer Apprentice will play a key part … customer support chain, providing effective technical support and helping to maintain high levels of customer satisfaction. The position involves troubleshooting and resolving more complex technical issues escalated from first-line support, along with occasional site visits to clients to gain a better understanding of their operations and challenges. ...

+ Door-to-Door Overtime + Company Vehicle OTE: 65,000+ (based on 50–55 hour weeks)Are you an experienced Field Service Engineer with a background in automated machinery? Do you enjoy fault finding, travelling across the UK and working on a variety of mechanical and electrical systems … seeking a Service Engineer to join a leading manufacturer of palletising, bagging and packaging equipment. Based in the Midlands, you'll travel throughout the UK carrying out installation support, servicing, preventative maintenance and breakdown repairs on a wide range of automated machinery.The RoleAs a Service Engineer, you will ...

working in the Residential Property Management sector and wish to work for an established and experienced company who are passionate about delivering exceptional customer service then apply today. Role Main Responsibilities: Basic letter writing Sending minutes, notice of meeting, letters prepared by property managers Data entry Updating clients … collection Sending brochure to prospective clients Assisting the accounts assistant as necessary and the need of the company dictates Handling of all inbound customer contact to achieve a first contact resolution wherever possible Handle customer queries through to completion ensuring a seamless hand-off, where this ...

Training + Excellent Company Benefits + Company Vehicle Homebased role covering Stoke-on-Trent/North Birmingham and surrounding areas Are you a Field Service Engineer with experience servicing and maintaining Fire & Security systems, looking to join a well-established and growing company offering long-term career prospects, further … CCTV, access control and fire alarm systems across commercial, industrial and domestic sites. Due to continued growth, they are now looking for a Field Service Engineer to support their expanding customer base across the Stoke-on-Trent/North Birmingham area. In this role you will carry ...

engineers Diagnose and resolve complex 3rd line support issues Provide technical guidance and mentoring to 2nd line support staff Help maintain high technical and customer service standards across the helpdesk Take ownership of escalated client issues through to resolution Support Microsoft 365 and Azure environments Troubleshoot Windows Server ...

recruiting on behalf of our client for an experienced IT Support Engineer to join their technical support team. This is a varied, customer-facing role involving remote and on-site support, troubleshooting, infrastructure maintenance and technical escalation. Key Responsibilities Troubleshoot Microsoft, hardware, software, server and networking problems. Attend customer … Candidate: Strong Microsoft experience, including Windows Server, Active Directory, Azure and Microsoft 365. Good knowledge of networking and infrastructure. Experience providing on-site, customer-facing technical support. Strong troubleshooting and problem-solving skills. Excellent communication and customer service abilities. If you're an experienced IT Support Engineer ...

Join a leading independent technology and services provider as a Customer Engineer! Job Overview: We are seeking a Customer Engineer to provide advanced desktop installation, configuration, troubleshooting, and end-user support services, ensuring high levels of technical performance and customer satisfaction. The role also includes basic Windows … efficiently. Ensure compliance with vendor best practices and technical standards. Hold relevant vendor certifications and accreditations through approved training programs. Deliver high levels of customer service while meeting SLA and operational requirements. Additional Information: An Active SC Clearance is Must How to Apply: If you're interested ...

Join a leading independent technology and services provider as a Customer Engineer! Job Overview: We are seeking a Customer Engineer to provide advanced desktop installation, configuration, troubleshooting, and end-user support services, ensuring high levels of technical performance and customer satisfaction. The role also includes basic Windows … efficiently. Ensure compliance with vendor best practices and technical standards. Hold relevant vendor certifications and accreditations through approved training programs. Deliver high levels of customer service while meeting SLA and operational requirements. Additional Information: An Active SC Clearance is Must How to Apply: If you're interested ...