101 to 125 of 127 Customer Service Jobs in the West Midlands

Improvement and Construction Group with over 20 years of experience in delivering high-quality residential projects. With our own kitchen showrooms and manufacturing facilities, we offer a fully integrated service to customers across the Midlands. As we continue to expand our operations and pipeline into 2025 and beyond, we’re seeking passionate, driven individuals to join our ambitious team. More ❯

key responsibilities will include: Support the setup of a new Master Data team in the UK, in collaboration with the global team. Lead data cleansing and standardisation efforts across customer, supply chain, and operations data. Assess current data structures and identify opportunities for process improvement. Design and document master data management processes for ongoing use. Partner with Customer Service, Supply Chain, and Operations teams to align business needs with data accuracy. YOUR SKILLS AND EXPERIENCE: The successful Master Data Lead will have: Strong background in Master Data Management (MDM), ideally within large or international organisations. Proven experience in data cleansing, data quality improvement, and process creation. Excellent understanding of both business and data operations - more business More ❯

on top of your salary! Location : Central Birmingham - Hybrid working after a successful training period Job Type : Full-time, permanent An exciting opportunity has arisen for a customer-centric candidate who is fluent in German to join a prestigious client known for their strong reputation within the technology sector. The primary purpose of this position is to manage client … and delivery expectations. Processing requests for specification sheets. Attending sales meetings and training sessions. Required Skills & Qualifications: Fluent in English and German, both speaking and writing. Previous telephone-based customer service or sales experience is highly desirable. Confidence with telephone and email correspondence. Ideally from a technical or security background. IT competent. Ability to create sales strategies and … with 5% match contributions. Paid time off for our Volunteering scheme. Employee Discounts Portal. Access to a 24/7 Employee Assistance Programme. Enhanced Maternity/Paternity Leave. Long Service Awards and value-based awards. Regular appraisals and development plan. Continuous online and instructor-led training & development. Opportunities to grow your career with us. To apply for this German More ❯

with one of the fastest-growing names in global logistics? Our client is a powerhouse in international freight forwarding - a dynamic, multi-national business with an exceptional reputation for service excellence, innovation, and employee development. They are now seeking a highly driven Business Development Manager (BDM) with proven expertise across Air Freight, Sea Freight, and/or EU Road … winning and developing Air Freight, Sea Freight, and EU Road Freight business Previous experience in mentoring or managing a sales team is a bonus A genuine passion for logistics, customer service, and business growth A self-starter with energy, resilience, and entrepreneurial flair National Business Development Manager - Multi Modal Freight Forwarder - Responsibilities Drive new business across Air, Sea More ❯

launch of SDS Plus, a ground-breaking SaaS solution. With a turnover of c.£40m and a head office in Tamworth, Crown SDS has earned an enviable reputation for customer service excellence and software innovation click apply for full job details More ❯

Master Data Management function. Conduct initial data cleansing to address scattered and inconsistent data. Build and document business and master data processes across key areas. Collaborate with stakeholders across Customer Service, Supply Chain, and Operations. Within 3-6 months, establish and implement master data handling processes, initiate data cleansing, and transition activities to the permanent team. Required Skills More ❯

sought from the Kitchen Designer: Strong design and sales background within the independent kitchen marketplace Able to work to deadlines and targets A natural flair for design, presentation and customer service Good IT skills and CAD literate (they use Compusoft Winner and EQ) Full driving licence essential On offer is a basic salary of between £28k and £34k More ❯

holiday plus bank holidays - Work placed pension scheme This is a permanent position following a successful probationary period. We are looking for a committed and reliable candidate with good customer service skills. To apply, please email your CV to Dave Woods at Kingfisher Recruitment Specialists. More ❯

Pre-Sales Solutions Architect At Glide, we're dedicated to providing leading, lightning-fast, and reliable connectivity solutions for students, residential developers and businesses, supported by exceptional customer service. Glide is already the largest provider of managed internet services in the student accommodation and build-to-rent sectors, and we have a growing presence in the business and click More ❯

+ Car Allowance + Excellent Benefits We are a well-established engineering-focused technology provider with a strong reputation for delivering high-quality network solutions and excellent customer service. For over 30 years, we have been helping organisations design, implement and support enterprise networking solutions, covering LAN, WAN, Wi-Fi, Collaboration and Security. As part of our continued growth More ❯

Client This opportunity is with a small-sized organisation in the Utilities and Fintech SaaS industry. The company is known for its innovative solutions and commitment to providing excellent customer service. Job Description Manage the end-to-end customer renewal process efficiently and effectively. Build and maintain strong relationships with existing clients to ensure satisfaction and retention. Prepare … and present renewal proposals to clients, addressing any queries or concerns. Collaborate with the sales and support teams to optimise customer experiences. Identify opportunities for upselling or cross-selling additional products or services. Maintain accurate records of all renewal activities in the company's CRM system. Analyse customer feedback to improve service offerings and processes. Stay updated … on industry trends to provide informed advice to clients. The Successful Applicant A successful Customer Success Manager should have: Proven experience in account management, preferably within the SaaS space with a special interest in Utilities, Financial or Services. Strong interpersonal skills and the ability to build long-term client relationships. Proficiency in using CRM systems and other relevant software More ❯

The Renewals Account Manager role offers an opportunity to oversee and manage customer renewals within the Utilities and Fintech SaaS sector. Based in Birmingham, this position requires a proactive individual with a keen eye for detail and a customer-focused approach. Client Details This opportunity is with a small-sized organisation in the Utilities and Fintech SaaS industry. … The company is known for its innovative solutions and commitment to providing excellent customer service. Description Manage the end-to-end customer renewal process efficiently and effectively. Build and maintain strong relationships with existing clients to ensure satisfaction and retention. Prepare and present renewal proposals to clients, addressing any queries or concerns. Collaborate with the sales and support … teams to optimise customer experiences. Identify opportunities for upselling or cross-selling additional products or services. Maintain accurate records of all renewal activities in the company's CRM system. Analyse customer feedback to improve service offerings and processes. Stay updated on industry trends to provide informed advice to clients. Profile A successful Renewals Account Manager should have More ❯

What will you be doing? As our Senior Brand and Customer Experience Manager, you'll be leading our brand proposition across Food, Funeral and Membership. By representing the voice of our Members and customers, you'll help develop our brand strategy and champion our Member and customer experience. You will optimise our Member and customer experience through … the effective management of our Customer Services as well as handling escalated complaints in a timely and efficient manner. In this varied role you will be developing and delivering the new stores and regeneration marketing plan to drive pre opening awareness and engagement. You'll also develop our retail proposition with a focus on increasing appeal among young people. … indicators. KPIs include: Footfall Basket spends Frequency New Member acquisition Responsibilities and accountabilities As the voice of our Members and customers, you'll be accountable for our Member and Customer insight panels, including recruitment and engagement as well as cascading insight to relevant stakeholders. Through ownership of our Member Engagement survey, you'll share results and actions with the More ❯

What will you be doing? As our Senior Brand and Customer Experience Manager, you'll be leading our brand proposition across Food, Funeral and Membership. By representing the voice of our Members and customers, you'll help develop our brand strategy and champion our Member and customer experience. You will optimise our Member and customer experience through … the effective management of our Customer Services as well as handling escalated complaints in a timely and efficient manner. In this varied role you will be developing and delivering the new stores and regeneration marketing plan to drive pre opening awareness and engagement. You'll also develop our retail proposition with a focus on increasing appeal among young people. … indicators. KPIs include: Footfall Basket spends Frequency New Member acquisition Responsibilities and accountabilities As the voice of our Members and customers, you'll be accountable for our Member and Customer insight panels, including recruitment and engagement as well as cascading insight to relevant stakeholders. Through ownership of our Member Engagement survey, you'll share results and actions with the More ❯

on cutting-edge projects while enjoying a supportive and professional workplace. As a Technical Support Engineer, you'll play a pivotal role in delivering exceptional technical support and ensuring customer satisfaction, all while enhancing your skills and experience in the electro-mechanical engineering industry. What You Will Do: - Provide timely, professional, and effective pre-sales and post-sales technical … or assembly non-conformities. - Conduct special testing of chambers, including research and development profiles, where extra technical expertise is required. - Handle warranty-related matters, liaising with suppliers and ensuring customer accounts reflect accurate chargeable/non-chargeable warranty work. - Support quality audits and production inspections, ensuring products meet the highest standards before dispatch. - Assist the marketing team by communicating … and Ladder logic/ST. - A solid background in electro-mechanical engineering with excellent problem-solving skills. - Professional communication skills, with the ability to liaise effectively with a global customer base. - A methodical and disciplined approach to technical challenges and quality control. - Knowledge of assembly and fitting techniques, alongside a proactive attitude to resolving production issues. As a Technical More ❯

of data as a strategic asset for organisational intelligence Technology Enablement & Resilience -Ensure a secure, scalable, and future-ready technology infrastructure that supports flexible working, operational efficiency, and excellent customer service. Customer & Colleague Experience -Shape and deliver a clear vision for how digital experiences work & drive the development of digital services that significantly enhance the experience of both More ❯

services and improve care. Our finance team is seeking a Billing Coordinator to ensure accurate and efficient billing to meet the business operational requirements and provide high standards of customer service. The ideal candidate will have a strong ability to solve problems and understand complex billing schedules, along with a proven history of delivering excellent service. They should pay … and communicate effectively. Upon hire, the successful candidate will assist in the development and improvement of billing procedures and systems to encourage prompt billing and debt collection based on customer contracts. The Billing Administrator is responsible for the following: Arrange for collection of customer purchase orders to support timely billing Efficient and accurate billing of customer contracts More ❯

lead a highly skilled IT function, ensuring the Fund's systems, infrastructure and digital solutions are secure, efficient, and future ready. You will be responsible for delivering high performing, customer focused IT services to colleagues, employers and members, while shaping our digital roadmap for the years ahead. This is a wide reaching leadership role, with accountability for: Driving the … delivering the strategy for automation, AI and emerging technologies. Managing supplier relationships, contracts and strategic IT partnerships. Leading, developing and motivating a high performing systems team to deliver excellent customer service. About you We are looking for a strategic leader with significant senior level IT management experience and a track record of delivering innovative, resilient and customer centred … in IT leadership, ideally within a complex organisation. A proven ability to develop and implement IT strategies aligned to organisational objectives. Excellent knowledge of cybersecurity, information governance and ITIL service delivery. The ability to inspire, develop and manage high performing teams. Strong stakeholder management skills with the credibility to influence at senior levels. Experience in pensions or the wider More ❯

installation. Phone System’s administration and support. Management of ICT Storage room and consumables inventory levels. Escalation to 3rd party support and ensuring the request is resolved within agreed service levels. Creation of any documentation required to support the ICT change control process and internal procedures. Ensuring that all areas of the ICT department are presented in a professional … will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service. This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT. You’ll get hands … the leading UK-based manufacturer and supplier of energy efficient and low maintenance building products including windows, doors and fascia systems with some of the best known manufacturing and service names in the sector. Group businesses also produce high quality cladding, guttering, decking and prefabricated building components. Epwin Group takes a strong ethical stance in its manufacturing and distribution More ❯

Claimants/landowners Undertake option and lease negotiations, valuations and general professional negotiations Feasibility and development appraisals Site brokerage and at all times ensuring that high quality standards of service level and professional behaviour are adhered to Negotiation of disturbance claims following works. Consents for access across third party land for works. Assist in the management and guidance of … You will be a MRICS Surveyor and Registered Valuer ideally with experience gained within the Rural sector alongside a business development-orientated attitude with a focus on delivering excellent customer service. Compulsory Purchase experience desirable although this is not essential as we have excellent training available through our Infrastructures Academy. Rural surveying experience could be beneficial as aspects of More ❯

If you've have a solid understanding of the importance of correct and concise product data and the impact it can have on our customer's purchasing decisions, you'll understand why this role matters. The Role: We're looking for a Product Data Manager for a 12-month fixed term contract to lead the co-ordination side of … making sure everything runs smoothly from onboarded product data to existing product data and beyond. This isn't admin. It's about enabling smarter decisions, smoother operations, and better customer experiences. If you're a people-first leader who loves process improvement, data integrity, and making things work better - this could be your next move. What you'll actually … s what we'll see Ensuring our suppliers are accountable for ensuring we hold with clean and compliant data. Your team is engaged, efficient, and delivering high standards of customer service. Stakeholders trust the data - and trust you to keep it that way. Projects land smoothly, with the right data in the right place at the right time. You More ❯

Pre-Sales Solutions Architect At Glide, we're dedicated to providing leading, lightning-fast, and reliable connectivity solutions for students, residential developers and businesses, supported by exceptional customer service. Glide is already the largest provider of managed internet services in the student accommodation and build-to-rent sectors, and we have a growing presence in the business and schools … schemes, Voucher scheme, Cycle 2 Work, Life assurance, Quarterly values awards, Holiday buy-back Your role as a Pre-Sales Solutions Architect Glides technology solutions and unwavering focus on customer experience transform the way people live and work and you will be a critical part of that. A typical day might include: Collaborating with multiple stakeholders throughout the solutions More ❯

in control of their health and well-being. BASIC SALARY: £45,000 - £50,000 BENEFITS: · Company Car · Discretionary Bonus · 23 days Annual Holiday (26 days holiday after 3 years' service) · Contributory Pension (5% Company) · Cash Health Care plan with discounts on dental, optical, and more · Life Assurance x3 · Employee Discount Scheme and Employee Assistance programme. · Enhanced Sick Pay LOCATION … implement technical updates, training sessions, and advice to senior leadership. · Delivering support for IP and Telecare devices to internal & external customers. · Monitoring and resolving telecare equipment issues raised by customer services and clients. · Becoming the TEC product expert - a true technically savvy product champion. · Diagnosing and resolving connectivity and database configuration issues for monitoring platforms. · Creating and analysing telecare … and/or Laptop-based solutions and test equipment. · Knowledge of IP and telecoms · Confident communicator with the ability to deliver pre and post-sales presentations to diverse audiences. · Customer-focused, excelling in first-line support, with exceptional accuracy and attention to detail. OUR COMPANY: We are at the forefront of medical technology innovation, providing innovative solutions in telecare More ❯

logistics, and carrier performance to guide clients through change. Be a catalyst for action — influencing internal priorities, resolving escalations with calm authority, and championing what’s best for the customer — and the business. What we need from our Client Development Manager: 7+ years of success in enterprise Client Development or Strategic Account Management within e-commerce, retail tech, logistics … returns lifecycle so clients can focus on their core business. Our core values drive everything we do. We believe in promoting a supportive environment for our colleagues, delivering exceptional service to our customers, contributing to the community, and working towards a more sustainable environment. If you share these values and are passionate about making a positive impact, we'd More ❯

End User Sales Specialist Location: Hybrid Role Overview We’re seeking a driven and customer-focused End User Sales Specialist to join a dynamic Specialist Sales Team. Supporting a diverse portfolio of over 4,000 mid-market clients, this role focuses on advising customers on end user hardware and peripherals to meet their evolving business needs. You’ll collaborate … sales targets. Engage proactively with existing customers to identify new opportunities and promote relevant products and services. Build and maintain trusted relationships with clients across various sectors. Respond to customer enquiries, prepare accurate quotations, and follow up effectively. Share insights and opportunities with internal teams to support broader sales initiatives. Maintain up-to-date and accurate customer records. … provide relevant, value-driven recommendations. Candidate Profile Demonstrated success in a target-driven sales role. Background in IT sales or relevant technical qualifications. Strong interpersonal skills with experience in customer-facing environments. Committed to delivering outstanding customer service. Excellent organisational and administrative capabilities. What’s on Offer Competitive base salary with uncapped commission potential. Clear pathways for career More ❯