101 to 125 of 220 Customer Service Jobs in the West Midlands

or Electronic equipment and have clean driving license as the positons is field based. You don't need to have any EPOS experienceif you've worked in a field service role (even in a different industry), have a driving licence, and enjoy solving problems on the go, this could be your next big move. Attend customer sites to … install or swap out retail IT equipment Deliver great customer service and maintain a professional appearance Manage parts and stock from your company vehicle Complete all tasks to a high standard using our mobile job management system Support project rollouts and periodic training at HQ S SKILLS & EXPERIENCE CLEAN DRIVING LICENCE AND ACCESS TO A YOUR OWN VAN More ❯

or Electronic equipment and have clean driving license as the positons is field based. You don't need to have any EPOS experienceif you've worked in a field service role (even in a different industry), have a driving licence, and enjoy solving problems on the go, this could be your next big move. Attend customer sites to … install or swap out retail IT equipment Deliver great customer service and maintain a professional appearance Manage parts and stock from your company vehicle Complete all tasks to a high standard using our mobile job management system Support project rollouts and periodic training at HQ S SKILLS & EXPERIENCE CLEAN DRIVING LICENCE AND ACCESS TO A YOUR OWN VAN More ❯

or Electronic equipment and have clean driving license as the positons is field based. You don't need to have any EPOS experienceif you've worked in a field service role (even in a different industry), have a driving licence, and enjoy solving problems on the go, this could be your next big move. Attend customer sites to … install or swap out retail IT equipment Deliver great customer service and maintain a professional appearance Manage parts and stock from your company vehicle Complete all tasks to a high standard using our mobile job management system Support project rollouts and periodic training at HQ S SKILLS & EXPERIENCE CLEAN DRIVING LICENCE AND ACCESS TO A YOUR OWN VAN More ❯

Service Desk Analyst (Tier 1) | Birmingham, fully-onsite | £255 a day inside IR35 | DV Clear Pigment are a Change & Transformation Consultancy that deliver critical and complex programs across the public sector. We are currently seeking Tier 1 IT Support Consultants to join our team, to help support our client's network of services across the UK. Our team will … work as part of the Customer Service Centre (CSC) on a 24/7 shift rota, answering correspondence via email, telephone and video conference. Our consultants will be required to do the following: Communicate effectively with customers and third parties via telephone, email and video conference on a daily basis Logging of all Incidents, Service Requests, Problems … errors, troubleshooting and looking to establish lessons learnt Take ownership and responsibility of daily checks/tasks, ensuring they are accounted for and completed to a high standard Provide Service Announcements that are factual and timely as appropriate Importantly, all of our consultants must be able to work 12-hour shifts, covering a 24/7/365 rota. More ❯

working 18.5 hours a week. The role will be initially working on a 12 month contract, but has the potential to be extended. The right candidate will need excellent customer service skills to handle each query in a professional manner, while being proactive and maintaining a positive attitude towards the role at the reception desk. General Duties: Covering … taking for attended meetings Assisting with the completion of weekly compliance checks Being the first point of contact for phones calls and emails The Right Candidate Must Have: Excellent customer service skills A positive attitude in problem solving and finding solutions A proactive approach Competent in using Microsoft Packages About The Company Located on Skylon Park, the Midlands More ❯

members of the Technical & Client Experience teams or customers with requests for information & provide training if required. · Working with other members of the Client Experience Team to ensure all customer services are monitored and ensuring the team know when to escalate or action alerts. · Make recommendations to allow future proofing of IT Support services for the customer, whether … so that the IT & Telco teams are able to confidently support the customer. · Attend client sites to complete pro-active or reactive IT &Telco support tasks, as driven by customer or ticket demand. · Provide extensive and complex technical knowledge to our customers - Be the escalation point for the team, for more complicated faults, ensuring you’re sharing knowledge and … basic understanding for our customers · Work collaboratively within the team. Be pro-active when it comes to self-development especially with technical upskilling. · Responsible for accurately diagnosing and resolving customer faults within defined SLA's, identifying trends and repeat faults to get a final solution. · Ability to build, configure and maintain all customer solutions to a high standard More ❯

latest updates across D365 and Power Platform What You'll Need Proven experience delivering D365 solutions including installation, configuration and customisation Strong knowledge of D365 Modern UI, Common Data Service, Power Platform, and JavaScript for D365 extensions Experience working across multiple D365 apps (Sales, Marketing, Customer Service, Portals) Understanding of full software development lifecycle and agile delivery … Excellent verbal and written communication skills Strong customer service skills and a solution-based, client-focused approach Acute attention to detail and ability to prioritise shifting demands Experience supporting NFP clients is desirable Ability to mentor others and manage time effectively under pressure Apply Now Ready to take the lead on exciting D365 projects? Apply below or contact More ❯

Develop processes for escalation to Tier 2 and Tier 3 support teams · Act as an escalation point for critical incidents or if difficult or controversial calls are received · Ensure service levels are achieved in line with customer expectation and published SLAs · Review performance reports and make service improvement recommendations · Ability to identify and organize tickets as well … as monitor and respond quickly and effectively Other Job Functions · Monitor Service Desk for tickets assigned to the queue · Maintain Knowledge Base · Inform Leadership of recurring Incidents · Track user account creation, changes, and deletions · Evaluate network systems and act as a liaison between customers and technical escalation teams · Contribute to company vision and direction by helping improve technical practices … skills. Candidate should possess strong organizational skills, be detail oriented, and self-motivated with a demonstrated ability to problem solve. Strong sense of urgency and strong commitment to quality customer service is required. Ability to analyse and interpret data (metrics) to improve the delivery and support of services to our customers. Familiarity with and/or ITIL concepts More ❯

Develop processes for escalation to Tier 2 and Tier 3 support teams · Act as an escalation point for critical incidents or if difficult or controversial calls are received · Ensure service levels are achieved in line with customer expectation and published SLAs · Review performance reports and make service improvement recommendations · Ability to identify and organize tickets as well … as monitor and respond quickly and effectively Other Job Functions · Monitor Service Desk for tickets assigned to the queue · Maintain Knowledge Base · Inform Leadership of recurring Incidents · Track user account creation, changes, and deletions · Evaluate network systems and act as a liaison between customers and technical escalation teams · Contribute to company vision and direction by helping improve technical practices … skills. Candidate should possess strong organizational skills, be detail oriented, and self-motivated with a demonstrated ability to problem solve. Strong sense of urgency and strong commitment to quality customer service is required. Ability to analyse and interpret data (metrics) to improve the delivery and support of services to our customers. Familiarity with and/or ITIL concepts More ❯

HGV City Flex Do you care about the environment and enjoy being outdoors? Do you enjoy problem solving and going above and beyond to offer the best quality service every time? Do you have a passion for speaking to people? If the answer to these questions is "yes, absolutely!" then this is the role for you! Everything You Need … to Know We have a new opportunity to join Severn Trent's Waste Customer Networks team covering the Central Birmingham region . This team is responsible for the inspection, maintenance, improvements, and repair of our waste network. The HGV City Flex Operative role involves working in a two-person team. You'll be responsible for resolving various issues and … providing excellent service to our customers. You'll work within communities, addressing issues such as blocked sewers, using vacuum, jetting, and blockage clearing equipment. The role operates on a shift pattern, including weekends and evenings, on a rotating schedule. Key Responsibilities Carrying out CCTV surveys of drainage systems to maintain, diagnose, and determine solutions. Liaising with other departments including More ❯

efficiency through automation and AI, and implement it all directly with our customers. What you'll do As a Security Engineer, you will take technical ownership of the Vodafone service to the customer account, support management, and provide inspired technical leadership to a team of highly skilled engineers working on a key blue chip account that is strategically … critical to both Vodafone and UK PLC. It is essential that the candidate can interface with all levels of management and account teams both internally and with customer representatives, providing a 'best in class' level of support, including out of hours support where required. Support account management with technical skills and coaching of team members. Communicate with internal and … external stakeholders, to a high level of technical detail, whilst ensuring clarity and simplicity in resolution communications. Support colleagues with fault finding and troubleshooting on customer-critical systems. Provide technical insight into key faults and scenarios where service is under threat or impacted, including face-to-face support for customer representatives to overcome outages. Perform RCA and More ❯

roleholder will be required to develop chatbots as well as a contact centre based on Dynamics with Co-Pilot IVRs. The ideal candidate will have knowledge in Azure Communication Service (ACS) and Event Grid. Playing a crucial role in designing, developing, and implementing solutions using Microsoft Dynamics 365. You will work closely with stakeholders to understand business requirements and … growth of the Serco Complex Case Management team capability About You Requirements Minimum of 5 years of experience in Dynamics 365 development and customisation Proficiency in Dynamics 365 (CRM, Customer Services, Sales and Marketing) Experience with Omnichannel for customer service is essential Strong knowledge of C# .NET, JavaScript, HTML, and SQL Proven experience with Power Platform (Power … Services Working with and within DevOps practices Understanding and managing enterprise size Dataverse instances Expert in tools and usage of XRM Toolbox Experience with configuring and maintaining Microsoft Field Service & IoT About Us Why join us? Career coaching and access to upskilling throughout your entire FDM career Initial upskilling pre-assignment that has been accredited by TechSkills Assignments with More ❯

schools united by a compelling vision for creative education. PLEASE NOTE: This is a term-time only role. Overview: You will be responsible for proving excellent IT support and customer service, to both internal and external users. You will work with the Regional IT Manager and Senior IT Technician to support the IT systems, applications and associated software … . Undertake IT induction with new starters, covering the acceptable usage policy, mandatory training and basic use of key equipment. Desirable skills: Be well organised, flexible and adaptable. Excellent customer service skills, and proven ability to achieve high standards of end user satisfaction. Ability to prioritise tasks and work under pressure during troubleshooting and problem-solving. Good interpersonal More ❯

in public cloud). Ownership of process, documentation, and technical problems/issues (even when they are passed onto 3rd party suppliers for a final resolution). Working within Service Level Agreement (SLA) guidelines and responsible for making recommendations to change SLAs (if appropriate). Responsible for liaison with other members of the IT team to ensure that they … relevant issues. Manage calls and logging through the current Helpdesk/Knowledgebase System ensuring that all SLA, Training requirement, Hardware Analysis statistics are accurate. Effectively managing the Quality of Service of the network. Working on call 24 hours per day on a shared basis with other IT Engineers/Managers. Experience required: Proven experience working as a Network Engineer … and components VIP/SIP telephony systems (build, commission & support) Managing networks in cloud ITIL Methodology (of working to manage IT systems and services) Must have excellent stakeholder management, customer service and communication skills Contact: Please apply via the link or contact (url removed) for more information. Modis International Ltd acts as an employment agency for permanent recruitment More ❯

vision of an accident-free world. We are currently seeking an enthusiastic and detail-oriented individual to support our e-learning function by providing an effective and efficient administration service for e-learning operations in line with established procedures. Do you have Experience of Learning Management Systems and/or Microsoft Dynamics Strong customer service skills Excellent … working arrangements, as well as 33 days of annual leave (including bank holidays) and time off during our December office shut down. Plus, additional holiday based on length of service to recognise your commitment and dedication. Employee engagement : Enjoy a range of social activities such as escape rooms, drinks and dinners in the prestigious Edgbaston Village, coffee roulette with … colleagues, a lunchtime walking group, free tickets to the Botanical gardens and employee quizzes. We also celebrate our Employee of the Month and our long service awards. General: Enjoy free refreshments, together with free parking and a private garden in our central Birmingham location and participate in interactive staff days that make work more fun and engaging. Join our More ❯

Group: Established in 1985 to support the emerging UK cable television market, Kelly Group has diversified to meet the needs of our clients. With over 40 years' experience and customer service at the heart of our business, Kelly Group is renowned for building networks in collaboration with several major leading telecommunication service providers, delivering innovative multi-functional … through to installation, final commissioning and maintenance of networks, Kelly Group deliver a 'one-stop solution' to meet the needs of our clients and delight their customers. As a service provider, our workforce is our extended family, which is why we invest in their safety, training, careers, welfare, vehicles and tools they need to deliver excellence. With a workforce More ❯

routine maintenance procedures Attend relevant courses, or utilise other means to improve/update IT skills Assist users with technical issues by providing clear and helpful guidance, ensuring excellent customer service and high user satisfaction Report any issues or incidents to the Director of IT Services The post has responsibility for physical resources, involving the correct and secure … Year 5 Months Positions Available 2 Closing Date Wednesday, 13th August 2025 Start Date Monday, 1st September 2025 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Team working Initiative Non judgemental Patience Physical fitness Qualifications Another subject GCSE, grade 9-4 (Essential) Another subject GCSE, grade 9-4 (Essential) Another subject GCSE, grade More ❯

A Level) standard or educated beyond this in subjects with a strong connection to engineering Strong engineering mindset - you’ll need to diagnose and solve technical problems Good customer service skills - you’ll be talking to customers over the phone who need urgent and immediate help Good team skills - together you will be dealing with a high volume More ❯

phone number removed) (Redditch) Arden Personnel – Connecting Talent with Opportunity We are an equal opportunities employer and welcome applications from all backgrounds. We specialise in recruitment across Administration, Finance, Customer Service, Marketing, Engineering, and beyond More ❯

dynamic ERP Project Manager to lead the integration of newly acquired businesses into their Microsoft Dynamics ERP system. This comprehensive system includes modules for CRM, sales, field services, and customer service, while also interfacing with key platforms such as Sage Intacct and Natural HR. Key Responsibilities: Review existing systems and processes of newly acquired businesses against standard workflows More ❯

experience in training coordination, program support, or L&D delivery Detail-oriented and highly organized, with the ability to manage multiple deadlines Excellent written and verbal communication skills Strong customer service mindset with a team-focused attitude Confident navigating multiple systems and platforms (e.g., LMS, SharePoint, Microsoft Teams, assessment/evaluation tools) Capable of working independently and managing More ❯

levels of the organisation. Excellent written and communication skills. Ability to manage concurrent projects, including those outsourced to external supplier and agencies. Experience of working in a fast-paced customer focused environment and delivering excellent customer service. Ability to demonstrate working with and supporting internal and external remote stakeholders. Additional Desirable skills Experience of e-learning development or More ❯

Key Responsibilities • Lead/support all major EU WMS and other system conversions for EU sites to ensure launches occur without system failures that adversely affect turn times and customer service. All in close cooperation with local operation teams and the cluster/country MD. • Support Systems PM’s and leadership on launches and conversions in development, configuration, hardware … the Americold Operating System standards in close cooperation with the cluster/country MD’s and operations. This includes general Standard Operating Procedures (SOPs) as well as site or customer specific processes and procedures. Key Qualifications Bachelor's degree in Industrial Engineering or Systems Engineering (essential) 5+ years of related experience (essential) Technical skills in Process Mapping, Industrial Engineering More ❯

Role Overview We're seeking a customer-focused individual to work with our client to support library, information, and digital services in Solihull. You’ll assist users of all ages in accessing resources, handling ICT queries, and making the most of library facilities. This is a full time role and requires a Basic DBS check. Key Responsibilities Deliver friendly … efficient front-line customer service. Support users with library resources, digital tools, and general ICT issues (e.g. logging in, MS Word, internet, email). Respond to enquiries in person, by phone, and digitally. Promote services and assist with events (e.g. Storytime, digital drop-ins). Operate the library management system and support self-service technologies. Handle payments, reservations … shelving, stock checks, and basic admin tasks. Ensure building security in absence of senior staff. Maintain confidentiality and support special projects as needed. What We’re Looking For Strong customer service and communication skills. Confident with IT and digital support. Team player, organised, and proactive. Experience in a library or public service setting is a plus. More ❯

Customer Service – Desk Operator | Newport | Full Time/Part Time | From £22,000pa + Our client is a successful taxi & PSV company based in Newport, Shropshire who due to continued success are currently looking to recruit a Desk Operator. This is a fantastic opportunity for somebody who excels in customer service to join a well-regarded … events Working as part of a team of professional drivers and desk operators, you will be responsible for answering the telephone in a polite, friendly and efficient manor, inputting customer's bookings onto the computer and ensuring emails and online bookings are inputted correctly. You will also be responsible for ensuring all bookings are dispatched on time using the … computer system. The Ideal Candidate: Experience in a similar role would be beneficial however not essential Customer Service experience would be an advantage Excellent communication skills IT Skills are essential Able to work flexible shift patterns If you're the ideal candidate our client is looking for, please send your CV by clicking the APPLY button Talent Finder More ❯