26 to 50 of 127 Customer Service Jobs in the West Midlands

My client is a fast growing technology company with a unique and innovative product. With a focus on innovation and excellence. The role is to provide exceptional customer support. Key Responsibilities: Responding to customer queries via email or on social media platforms Prioritising daily customer support queries and providing timely resolutions Handling technical inquiries from non-technical … Qualifications: Excellent proficiency in both verbal and written English and a European Language (Spanish or Italian) Demonstrated ability to comprehend technical queries and provide effective solutions Prior experience in customer service Strong organisational and problem-solving skills Experience in a digital environment Proven track record of generating sales leads Willingness to go the extra mile to engage customers … fostering positive reviews and feedback for business growth. Preferred Skills/Qualifications: Previous experience working for an e-commerce brand Familiarity with email customer service for technical products/brands Knowledge of CRM systems, particularly Shopify/Gorgias experience Comfortable engaging with customers via phone calls Proficiency in UK and an EU language Experience in handling customer More ❯

Lead Functional Consultant Not for Profit Sector Salary: competitive depending upon experience + benefits Where the job is based : Hybrid (home-based, working with Kerv Digital office/customer site visits as required) UK HQ, Seven House, 18 High Street, Longbridge, B31 2UQ Who we are: Dive into a world where technology meets innovation. At Kerv Digital, we're … mission. Non-Profit and Membership organisations account for approximately 50% of our business. Required Skills: Experience of the Non-profit and Membership sector essential In-depth knowledge of D365 Customer Engagement first-party applications and the Power Platform. Capable of leading a team of functional consultants, collaborating with clients to design and build Dynamics 365 CE and Power Platform … Solutions Proficiency in several of the following products: Sales, Customer Service, Customer insights, Power Apps, Power Automate, Power Pages, Copilot Studio and Power Bi End to End Implementation Experience essential especially in larger/more complex projects of Multiple Dynamics 365 CE or Power Platform end to end implementation including requirements analysis, design, configuration, testing, training, data More ❯

Lead Functional Consultant – Not for Profit Sector Salary: competitive depending upon experience + benefits Where the job is based : Hybrid (home-based, working with Kerv Digital office/customer site visits as required) UK HQ, Seven House, 18 High Street, Longbridge, B31 2UQ Who we are: Dive into a world where technology meets innovation. At Kerv Digital, we're … mission. Non-Profit and Membership organisations account for approximately 50% of our business. Required Skills: Experience of the Non-profit and Membership sector essential In-depth knowledge of D365 Customer Engagement first-party applications and the Power Platform. Capable of leading a team of functional consultants, collaborating with clients to design and build Dynamics 365 CE and Power Platform … Solutions Proficiency in several of the following products: Sales, Customer Service, Customer insights, Power Apps, Power Automate, Power Pages, Copilot Studio and Power Bi End to End Implementation Experience essential especially in larger/more complex projects of Multiple Dynamics 365 CE or Power Platform end to end implementation including requirements analysis, design, configuration, testing, training, data More ❯

DOE Bonus : 20% potential - Up to £70,800 OTE Location: Samsung Experience Store , Stratford Are you a dynamic and results-driven leader with a passion for technology and customer service? Do you thrive in a fast-paced environment and love inspiring a team to achieve greatness? If so, we have an exciting opportunity for you! We are looking … you will play a pivotal role in driving the success of the store by aligning with the PRS& Samsung brand and ethos. Your mission will be to deliver exceptional customer service, ensure operational compliance, and introduce Samsung products that enhance customers' connected lives. Core Responsibilities: Health & Safety: You'll lead by example, ensuring the highest standards of health … resources effectively will be crucial, ensuring budgets are adhered to and optimized across various areas. Deliverables: Shop Floor Excellence: Your focus on shop floor management will ensure a seamless customer experience. Performance Management: You'll observe and track performance metrics across the team, providing valuable insights and feedback. Customer Experience: Delivering a great brand experience will be at More ❯

to be comfortable working in a performance-focused environment but we ll give you all the training and support you need to succeed. What You ll Do: Handle inbound customer enquiries with professionalism and enthusiasm. Identify opportunities to upsell or cross-sell our digital services and solutions. Hit and exceed your KPIs (we ll make sure they re clear … fair, and achievable). Deliver outstanding customer service on every call. Keep accurate call notes and use CRM tools to manage follow-ups. What You ll Need: Confident phone manner with a clear, friendly communication style. Target-driven mindset enjoys the buzz of smashing goals. Positive attitude and a team player approach. Some customer service or More ❯

and support their broad client base to help solutions get closer to meeting the client's business needs. Role and Responsibilities Experience utilising Dynamics 365 CE solutions in Sales, Customer Service, Customer Journeys & Field Service. Hands-on experience delivering C# Plugins, and JavaScript to help enhance data operations and user interaction with Dynamics 365 CE applications. Ability More ❯

Job Title: Service Desk Team Lead Location: Worcestershire Salary: £50,000 per annum + benefits We are partnering with a fast-growing Managed Network Services Provider seeking an experienced Service Desk Team Lead to oversee and manage their service desk operations. This is a fantastic opportunity to lead a technical support team, ensuring excellent service delivery … across a range of client networks and IT systems. Role Overview As the Service Desk Team Lead, you will manage the daily operations of the service desk, providing leadership and guidance to a team of technical support engineers. You will act as an escalation point for complex technical issues, maintain service quality, and help drive continuous improvement … initiatives. Key Responsibilities Lead, coach, and manage a team of service desk engineers to deliver first-class support. Act as a technical escalation point for complex issues, particularly around Cisco routers, switches, firewalls, VPNs, and other networking equipment. Monitor and maintain service levels (SLAs, KPIs) and ensure consistent, high-quality support. Collaborate with clients and internal teams to More ❯

go perm Hays is proud to be working in partnership with a local council to recruit a Performance and Data Manager to support a major transformation programme within the Customer Services function. This is a fantastic opportunity to contribute to a high-impact initiative that aims to enhance service delivery for citizens and businesses across Birmingham. About the … Role: As the Performance and Data Manager, you will play a key role in delivering the council's reporting responsibilities and driving performance improvements across Customer Services. Your insights and recommendations will directly support strategic decision-making and operational efficiency. Key Responsibilities: Lead the development and delivery of performance reports and business intelligence to support excellent customer service. … Analyse business performance data to identify trends, issues, and opportunities for improvement. Develop business cases and proposals to support service enhancements and change initiatives. Collaborate with stakeholders to implement data-driven strategies that reduce unnecessary customer interactions and promote channel shift. Provide financial impact analysis and advise on performance improvement measures aligned with strategic outcomes. What We're More ❯

Your new company A public sector organisation based in the West Midlands has a new Service Desk Advisor job opportunity available to join a dynamic and customer-focused team within the ICT Frontline Service on a 3-month temporary contract. This is a fantastic opportunity to contribute to the delivery of high-quality ICT services and support … our valued customers in a fast-paced environment. Your new role In this Service Desk role, you will provide first-line ICT support in a fast-paced environment, delivering technical assistance for Microsoft applications and utilising the Microsoft 365 Admin Centre to resolve user issues efficiently. You'll be responsible for troubleshooting problems related to Active Directory and object … synchronisation, while ensuring exceptional customer service in a call centre setting. Your day-to-day tasks will involve responding to customer queries, offering timely updates, and addressing issues with a strong understanding of business needs and priorities. A commitment to delivering high-quality support and maintaining customer satisfaction will be central to your success in this More ❯

Your new company A public sector organisation based in the West Midlands has a new Service Desk Advisor job opportunity available to join a dynamic and customer-focused team within the ICT Frontline Service on a 3-month temporary contract. This is a fantastic opportunity to contribute to the delivery of high-quality ICT services and support … our valued customers in a fast-paced environment. Your new role In this Service Desk role, you will provide first-line ICT support in a fast-paced environment, delivering technical assistance for Microsoft applications and utilising the Microsoft 365 Admin Centre to resolve user issues efficiently. You'll be responsible for troubleshooting problems related to Active Directory and object … synchronisation, while ensuring exceptional customer service in a call centre setting. Your day-to-day tasks will involve responding to customer queries, offering timely updates, and addressing issues with a strong understanding of business needs and priorities. A commitment to delivering high-quality support and maintaining customer satisfaction will be central to your success in this More ❯

area Must have a full and clean UK driving licence Want to join a fast-growing MSP with plenty of opportunities for progression and learning? Have you got strong customer service skills with technical experience working on a service desk? Be-IT are seeking an experienced, customer focused IT Service Desk Analyst/Engineer based More ❯

area Must have a full and clean UK driving licence Want to join a fast-growing MSP with plenty of opportunities for progression and learning? Have you got strong customer service skills with technical experience working on a service desk? Be-IT are seeking an experienced, customer focused IT Service Desk Analyst/Engineer based More ❯

Proactive Personnel are recruiting on behalf of our long-standing client in Telford, who are looking for a Customer Support Engineer to join their team. Whats in it for you? Company events Company pension Gym membership On-site parking Private medical insurance Referral programme Salary: £24,500 - £26,000 per year Key duties and responsibilities will include: Handling and … prioritising tickets related to customer faults and achieving resolutions within agreed SLAs Log, categorise & prioritise customer tickets in line with the relevant ticket banding and type Conduct diagnosis of faults and attempt documented fixes appropriate to the fault where escalated to second line support or 3rd party providers End-to-end problem isolation and troubleshooting of service … with customers, internal or external, to resolve issues and ensure they have a positive experience dealing with us Complete assigned daily tasks to ensure optimal network performance and end service for customers Conduct remote installations and be on hand to help train customers where needed Provide any technical support to field sales where complex help is required Provide cover More ❯

experience with generator controls, synchronisation or CHP/Hybrid systems? Are you confident supporting customers with both remote and on-site troubleshooting? Do you enjoy blending electrical engineering with customer interaction and training delivery? Are you based within commuting distance of Rugby, or willing to travel across the UK when required? If you think this describes you then take … your career to the next level with a global leader in power generation control and automation who are shaping the future of distributed energy systems. This is a customer-facing technical role supporting sales, engineering and product teams, providing pre-sales support, commissioning expertise and ongoing customer liaison across the UK and international markets. What you NEED HNC … Minimum 2 years' experience in a technical support, applications, or commissioning role. Strong knowledge of gensets, synchronisation, automation or PLC systems. Confident communicator with excellent fault-finding ability and customer service skills. Full UK driving licence and flexibility for occasional UK/international travel. What you'll get in return Competitive base salary (DOE) + annual performance bonus. More ❯

Level 3 Technical Services Engineer to join their vibrant Technical Services team! If you thrive in a fast-paced environment and are driven by the desire to deliver exceptional customer service, we want to hear from you! Role OverviewIn this exciting senior role, you will handle complex support tickets escalated from 1st and 2nd line engineers, performing advanced … tickets escalated from junior engineers. Deliver advanced troubleshooting and root cause analysis for hardware, software, server, and network-related issues. Serve as a senior point of contact within the service desk, mentoring and guiding junior engineers and apprentices. Maintain clear, detailed technical documentation and contribute to the knowledge base. Communicate with clients to provide updates and explanations on ticket … resolution progress. Champion service desk efficiencies and support process improvements. Ensure adherence to internal SLAs and compliance with industry best practises. Assist the team in meeting service desk KPIs by managing ticket volumes and ensuring timely issue resolution. Key Relationships Technical Services Team Head of Technical Services Clients and End Users Essential Skills & Knowledge Proven experience in a More ❯

Role: Customer Support Executive (SaaS) Location: Commutable to Witney (OX28) Salary: £25,000 - £27,000 Job Type: Full Time, Permanent, Hybrid A fantastic opportunity has arisen within our UK based Customer Support team for an enthusiastic and self-motivated Customer Support Executive to join us. You will be working as part of a dedicated Support team, responding … to and resolving system queries for our impressive customer base. Webexpenses is a global FinTech company and we were one of the first companies to bring SaaS applications to the market, disrupting how organisations handle employee expenses. Headquartered in the UK we also have offices in Australia, clients in over 70 countries and over 300,000 users of our … role you will act as the first point of contact for our customers, providing them with the best experience of Webexpenses. You will complete operational activities associated with incoming customer support, including receiving, checking understanding, logging, taking ownership and resolving enquiries. Quite simply, you will provide excellent support to our customers so that they can focus on their job More ❯

is responsible for the day-to-day operations, availability, and performance of our ISP network. This includes oversight of broadband edge services, IP addressing, capacity management, routing, BNG and customer premises equipment. The role combines hands-on technical leadership with strategic planning to ensure the network delivers reliable, scalable, and secure services to our customers. This is a technical … supported, including firmware management, TR069/USP ACS platforms, provisioning, and interoperability testing. Monitor and manage capacity across access, backhaul, peering, and transit links, planning upgrades before saturation. Ensure service availability across internet transit, IXP connections, peering agreements, and interconnects. Implement, maintain, and continuously improve network monitoring, alerting, and troubleshooting processes. Collaborate with Customer Service and Field … Engineering to ensure customer impacting issues are resolved quickly and effectively. Develop and maintain network documentation, runbooks, and operational procedures. Own the NOC/network budget, including forecasting for hardware, software, licensing, and capacity expansion. Key Skills Project Management – proven project management skills Results Orientation – Focussing attention on key objectives and driving effective outcomes Communication - Strong written and verbal More ❯

is responsible for the day-to-day operations, availability, and performance of our ISP network. This includes oversight of broadband edge services, IP addressing, capacity management, routing, BNG and customer premises equipment. The role combines hands-on technical leadership with strategic planning to ensure the network delivers reliable, scalable, and secure services to our customers. This is a technical … supported, including firmware management, TR069/USP ACS platforms, provisioning, and interoperability testing. Monitor and manage capacity across access, backhaul, peering, and transit links, planning upgrades before saturation. Ensure service availability across internet transit, IXP connections, peering agreements, and interconnects. Implement, maintain, and continuously improve network monitoring, alerting, and troubleshooting processes. Collaborate with Customer Service and Field … Engineering to ensure customer impacting issues are resolved quickly and effectively. Develop and maintain network documentation, runbooks, and operational procedures. Own the NOC/network budget, including forecasting for hardware, software, licensing, and capacity expansion. Key Skills Project Management – proven project management skills Results Orientation – Focussing attention on key objectives and driving effective outcomes Communication - Strong written and verbal More ❯

OT Cyber Security Engineer Stone - Staffordshire (travel into the office once per week with the odd customer site visit in the UK) Permanent Up to 65k A leading company in operational technology and digital transformation is seeking an experienced Industrial Control Systems (ICS) Operational Technology (OT) Cyber Security Engineer to join their Service and Support team. The role … develop and implement cybersecurity solutions, lead risk mitigation efforts, mentor junior team members, and support project management and business development activities. The position requires travel to the office and customer sites across the UK. Essential Experience: Education & Experience : Bachelor's degree in computer/system science and 5+ years in cybersecurity, with 2+ years in critical infrastructure/ICS … Standards : Familiarity with frameworks such as NIST 800-53/800-82, ISO 27001, IEC 62433, NIS-R, etc. Stakeholder Management : Proven ability to manage relationships at all levels. Customer Focus : Commitment to customer service and performance culture. Clearance : Must be eligible for SC (Security Check) clearance. Desirable Experience: Experience in both engineering and non-engineering environments. More ❯

Field Service Technician – Managed Print Services Location: Birmingham Field-based | Full-time | Competitive Salary + Benefits Are you a skilled technician with a passion for problem-solving and providing excellent service? Join our dedicated Technical Services team where you'll play a key role in supporting, maintaining, and repairing managed print equipment across our diverse client base. As … a Field Service Technician , you'll be responsible for maintaining and repairing managed print devices to manufacturer our internal standards. You'll deliver high-quality technical support directly on client sites, ensuring uptime, performance, and client satisfaction — all while working safely and efficiently within agreed service levels. Key Responsibilities Respond to field service calls at client premises … promptly and effectively. Diagnose and repair faults on-site with minimal disruption to clients. Keep accurate service records using PDA tools and communicate with call control regularly. Maintain a well-stocked and organised spare parts kit (vehicle or on-site). Regularly sync your laptop with our SharePoint cloud system. Attend training sessions (including online modules) to stay up More ❯

and dashboards to track KPIs and identify opportunities for improvement. • Solving operational challenges through root-cause analysis and data-driven recommendations. • Collaborating with stakeholders across Northern Europe to enhance service delivery and supply chain efficiency. • Driving continuous improvement and contributing to strategic projects. What we re looking for: • Exceptional analytical skills with a problem-solving mindset. • Advanced Excel skills … and comfortable working independently. • Experience in using SQL and database knowledge is a plus, but not essential. Why join us? A role with real impact on business performance and customer satisfaction. Working for a global market leader Hybrid working flexibility. Opportunities for career progression as the role develops. A collaborative culture that values innovation and continuous improvement. If you … re ready to turn data into actionable insights that shape the future of retail service delivery, apply today and take the next step in your career. The team at Plum Personnel are totally committed to customer service and the principles of equality and diversity in recruitment and employment. Your application will be carefully consider in line with More ❯

Start your tech career as a Digital Device Repair Technician Apprentice! Work with experienced techs to learn hands-on device repair, customer service, and sustainable practices. If you're passionate about technology and eager to gain real-world skills, this is the perfect opportunity to grow in a fast-paced, rewarding industry. Apply now! Role This apprenticeship offers … technician to gain skills and experience in diagnosing, repairing, and refurbishing a wide variety of digital devices. The successful apprentice will play an integral role in the repair workflow, customer engagement, and sustainable device practices. Key Responsibilities: Device Intake & System Management: Receive devices for repair and log them accurately using a Point of Sale (POS) system to ensure smooth … tracking and efficient service Diagnosis & Repair: Identify issues with both hardware and software, carrying out necessary repairs to meet time and cost efficiency standards for customers Stock & Repair Tracking: Conduct regular inventory checks for all repair parts and maintain accurate records of repair stages for each device Sustainability Focus: Refurbish devices to high standards for resale and ensure proper More ❯

with 2-3 days per week required on-site. You will bridge the gap between the business and IT. This position is critical to enabling and ensuring reliable IT Service Delivery through system analysis, continuous improvement and project support initiatives. You will be rewarded with an excellent salary, as well as a brilliant benefits package including bonus (up to … management Strong proficiency in M365, Microsoft Visio, and Microsoft Project Skilled in ITIL, data analysis tools, and business process modelling Excellent communication and interpersonal skills Creative problem-solving and customer service orientation Ability to build strong partnerships across teams Full driving license and a willingness to travel to other sites if required (on occasion – not frequently) Business Analyst More ❯

It includes powerful features such as Production Management, CRM, Warehouse Management, MRP, and Supply Chain Management to optimise operations and improve performance. At WinMan, we are committed to exceptional service, innovation, and supporting our people. Our values – customer service, integrity, excellence, accountability, collaboration, and respect – guide everything we do. We offer competitive salaries, generous benefits, and flexible More ❯

Clinical Specialists and Territory Managers with sales support, remote care, device management, regional training, and troubleshooting. Assist in the delivery of educational materials for new product training and in-service seminars to physicians, nurses, and sales representatives. Provide technical and clinical assistance to Regulatory Affairs personnel when required. Collaborate with international teams to resolve product and clinical issues involving … overseas customers. What You'll Need Experience in a support, troubleshooting, or customer service role (degree preferable). Strong customer engagement and interpersonal skills. Excellent verbal and written communication skills. Proficiency in using analytical tools and software. Ability to work collaboratively in a fast-paced, dynamic environment. Randstad Business Support is acting as an Employment Business in More ❯