26 to 50 of 110 Customer Service Jobs in the West Midlands

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Client Services Adviser Join a fast-growing team where your customer skills and passion for technology make a real difference. This varied role blends client service, technical troubleshooting, and data analysis—all while supporting innovative systems that improve lives. The role: Deliver responsive first-line support and solutions … written English. Coordinate daily maintenance checks, schedule referrals, and manage dispatch processes. Liaise with social workers, therapists, technology teams, and families to deliver seamless service and resolve challenges quickly. Signpost clients to experts within our business for specialist support. Spot opportunities to upsell and support the sales team ...

efficient fault diagnosis Ensure all work meets industry standards (BS EN 50131, PD 6662, SSAIB/NSI, GDPR) Provide clear system guidance and excellent customer service to clients Complete accurate job sheets, reports and compliance documentation Work collaboratively with the operations team and support junior engineers when needed … qualifications (City & Guilds, 18th Edition, SSAIB/NSI) desirable Full UK driving licence and ability to pass a DBS check Excellent communication, organisation and customer service skills What s on Offer Salary up to £40,000 (with some flexibility DOE) 26 days annual leave + bank holidays Company ...

Network Support Lead for a leading technology consultancy. My client have a fantastic reputation in the market for combining deep technical expertise with outstanding customer service, the business specialises in LAN, Wi-Fi, Collaboration, and WAN technologies, supporting customers with innovative and secure IT solutions. The Role This … direct involvement in solving complex network issues. You will act as a senior escalation point for the team, manage high-priority incidents, and ensure service levels are consistently met, all while maintaining excellent customer relationships. You will lead by example, mentoring and guiding the team while remaining actively ...

Service Desk Analyst Location: near Coventry Salary : £25,000-£27,500 Our client a Managed Service Provider based near Coventry is looking for an experienced Service Desk Engineer to join their close-knit team. If you thrive in a fast-paced MSP environment, deliver exceptional customer service, and enjoy continuous improvement, this could be your next move. About the Role Youll handle a mix of 1st and 2nd line support, providing both remote and occasional on-site assistance. Youll own tickets, communicate clearly with users at all levels, document processes, and contribute ...

Elevation Recruitment Group's Engineering Service Division are working with a highly respected security integrations company to recruit a Field Service Engineer for their busy service and repair team.The Field Service Engineer role is an excellent opportunity to join a brilliant business with a fantastic, supportive … well-organised team.The Field Service Engineer will work across a designated region covering a regional patch extending from Manchester to Birmingham, ideally located in Stoke on Trent. Duties of the Field Service Engineer will include: Respond to daily fault requests within your designated patch Provide reliable, efficient ...

Cannock 8:30am – 5:00pm (Mon – Thurs) 8:30am – 4:00 pm (Friday) Role Overview We are looking for a hands-on E-commerce & Customer Operations Specialist to manage our web shop, drive online customer adoption, and support order processing. This is a varied role with the opportunity … focus on either: IT & AI improvements – streamlining processes and supporting internal systems, or CRM & outbound customer activity – managing customer records, follow-ups, and nudging orders online. The successful candidate will also provide cover for order and enquiry processing when the primary order processor is unavailable. Key Responsibilities 1. ...

Service Desk Analyst Location: near Coventry Salary : £25,000-£27,500 Our client a Managed Service Provider based near Coventry is looking for an experienced Service Desk Engineer to join their close-knit team. If you thrive in a fast-paced MSP environment, deliver exceptional customer service, and enjoy continuous improvement, this could be your next move. About the Role You’ll handle a mix of 1st and 2nd line support, providing both remote and occasional on-site assistance. You’ll own tickets, communicate clearly with users at all levels, document processes, and contribute ...

critical digital infrastructure, drawing on decades of experience in mission critical communications and technology. With a strong focus on key customer areas including transport, emergency services, network providers and the public sector, our expertise, accreditations, and knowledge make us a trusted partner for organisations at the forefront … Corporate Network project for Cisco ISE, ASA and Umbrella, as well as Network Design and architect responsibilities. Act as a single point of contact (Customer Technical Advocate) for the customer and internal stakeholders for Corporate LAN Network, with skills within Cisco ISE, ASA and Umbrella. Work as part ...

critical digital infrastructure, drawing on decades of experience in mission critical communications and technology. With a strong focus on key customer areas including transport, emergency services, network providers and the public sector, our expertise, accreditations, and knowledge make us a trusted partner for organisations at the forefront … Corporate Network project for Cisco ISE, ASA and Umbrella, as well as Network Design and architect responsibilities. - Act as a single point of contact (Customer Technical Advocate) for the customer and internal stakeholders for Corporate LAN Network, with skills within Cisco ISE, ASA and Umbrella. - Work as part ...

their Business Performance Intelligence team. In this pivotal role, you will help drive data-driven decisions that improve Parts & Accessories (P&A) revenue and customer satisfaction across a global network of 1700 retailers. As part of the Retailer Performance Intelligence (RPI) team, you will leverage insights from transactional data … shape strategies that enhance customer service and retailer performance. Key Responsibilities: Insight Generation: Analyze data from global retailers to identify actionable insights, driving strategies that improve revenue and customer satisfaction. Customer Retention Analytics: Own the calculation of retention metrics and develop consistent, data-driven strategies ...

Business Development Manager Business Development Manager/UK/Remote/EPOS/PSP/Payment Service Provider £75,000 - £80,000 + OTE & Car Allowance A business development manager position selling into the EPOS space, you will be joining the team in an autonomous role with strong career … existing business. In the role you will be responsible for: * Lead the development of new sales in your region * Maintain and develop existing customer relationships * Identify opportunities to create new income streams * Achieve sales targets * Win and retain new business * Retain and grow existing customer sales * Ensure regular ...

Business Development Manager Business Development Manager/UK/Remote/EPOS/PSP/Payment Service Provider £75,000 - £80,000 + OTE & Car Allowance A business development manager position selling into the EPOS space, you will be joining the team in an autonomous role with strong career … existing business. In the role you will be responsible for: * Lead the development of new sales in your region * Maintain and develop existing customer relationships * Identify opportunities to create new income streams * Achieve sales targets * Win and retain new business * Retain and grow existing customer sales * Ensure regular ...

Support Technician Up to £30K Stourbridge About the role The role will be responsible in providing 2nd-line technical support to resolve IT helpdesk service requests which cannot be solved by 1st-line as well as dealing with overflow service requests to support the helpdesk and being … support documentation in order to assist colleagues in the quick resolution of incidents and to enable users to become more self-sufficient. Visiting customer sites to provide support and install new systems. Person Specification Experience and understanding of: o Microsoft Azure, Microsoft Intune/Endpoint Enrolment. o Power Automate ...

Service Delivery Coordinator Location: Quinton, Birmingham Salary: £28,000 - £30,000 Were looking for a Service Delivery Coordinator to come and join our team at our SCG Midlands office in Quinton, Birmingham. You will be coordinating new installation projects, moves and changes for existing and new customers. … Documenting all billing information for accounts to ensure the project can be billed correctly and the Project closed. Provide regular Project updates to the customer to ensure a high level of customer service is provided. Skills & Experience: Previous telecoms experience is desirable but not essential. Knowledge ...

Service Desk Analyst Location: near Coventry Salary : £25,000-£27,500 Our client a Managed Service Provider based near Coventry is looking for an experienced Service Desk Engineer to join their close-knit team. If you thrive in a fast-paced MSP environment, deliver exceptional customer service, and enjoy continuous improvement, this could be your next move click apply for full job details ...

Customer Success Specialist We are currently seeking an experienced Customer Success Specialist for a growing tech firm! This role is based in Birmingham, working two days in the office in a progressive, fast-moving SaaS environment. This role is very much suited to someone who has prior experience … working in Customer Success, or Account Management within a SaaS environment. Responsibilities: Successfully onboard new clients, supporting them towards success. Managing relationships with clients to ensure a success for them. Provide thorough training and support to clients. Using the CRM system to accurately manage and track all activities. Collaborate ...

bonus, and many other benefits. In this role, you will drive business development from securing new enquiries to handover to operations, ensuring high-quality service delivery across the UK, with particular emphasis in the Midlands. If you're a Business Development Manager with experience within the Industrial Services sector … including waste removal and infrastructure cleaning solutions. Maintain a strong pipeline of new business opportunities and contribute to the company business plan. Foster strong customer relationships by ensuring high service standards, addressing non-conformances, and providing timely feedback. Maximise margins on projects and ensure continuity of work ...

strong track record of leading complex technical projects. You will bring: 5-6 years of experience in an IT-oriented environment, ideally in a service management or operations role within a technology-driven setting Hands-on expertise in Microsoft Dynamics 365, particularly in Customer Service or Field … Service modules Familiarity with methodologies such as Agile, Lean, SDLC, and Kanban A deep understanding of the product development lifecycle Strong facilitation skills to drive collaboration in workshops and meetings Experience supporting product owners to ensure delivery aligns with organisational goals Excellent stakeholder management and relationship-building skills Additional ...

progress in your career. The Role You'll play a key part in delivering high-quality 1st/2nd line support across a varied customer base, working with technologies such as: Windows 10/11 & Windows Server Microsoft 365 (Teams, Exchange, SharePoint) Networking (DNS, DHCP, firewalls, switches, VPNs) VMware … Virtualisation Azure cloud services Hardware troubleshooting & device configuration General IT support, ticket management, and customer communication This is a hybrid role offering a mix of office and home working, ideal for someone eager to grow their skills in a structured, well-supported environment. What You'll Be Doing Resolving ...

proactive and skilled IT Business Application Analyst to join our Group IT team. This role is pivotal in ensuring optimal and sustainable IT service delivery through system analysis, project support, and continuous improvement initiatives. Location: Telford, Shropshire. Hybride working model with 2/3 days er week on site … Microsoft Project.• Skilled in ITIL, data analysis tools, and business process modelling.• S oft Skills: • Excellent communication and interpersonal skills.• Creative problem-solving and customer service orientation.• Ability to build strong partnerships across teams.• Other Requirements:• Full driving license.• Willingness to travel and provide support outside normal business ...

proactive and skilled IT Business Application Analyst to join our Group IT team. This role is pivotal in ensuring optimal and sustainable IT service delivery through system analysis, project support, and continuous improvement initiatives. Location: Telford, Shropshire. Hybride working model with 2/3 days er week on site … Microsoft Project. • Skilled in ITIL, data analysis tools, and business process modelling. • S oft Skills: • Excellent communication and interpersonal skills. • Creative problem-solving and customer service orientation. • Ability to build strong partnerships across teams. • Other Requirements: • Full driving license. • Willingness to travel and provide support outside normal business ...

customise Microsoft Dynamics 365 CRM to fit real business needs. Drive exciting projects including upgrades, integrations, and migrations. Partner with marketing, sales, and customer service teams to shape solutions. Translate business requirements into smart system enhancements. Collaborate with developers and vendors to deliver technical solutions. Share expert advice … Higher-level education and relevant technical qualifications. Certifications such as Prince2 and ITIL are a plus. Experience in a manufacturing environment within sales, marketing, customer support, or IT. Ability to thrive in challenging and demanding customer environments. Background in 2nd line support or as a CRM superuser. Strong ...

corporate environment. This is a hands-on role covering desktop, laptop, peripheral, and basic infrastructure support , operating within a standard ITIL-aligned service desk and escalation framework. There is a potential temp-to-perm opportunity depending on performance and business requirements. Key Responsibilities Provide Level 2 desktop and deskside … resolve issues relating to: Windows desktops and laptops Hardware faults and peripheral devices Printers, monitors, docking stations, and mobile devices Manage incidents and service requests via a ticketing system, ensuring SLAs are met Perform basic user administration tasks (password resets, account unlocks, access requests) Support software installations, updates ...

enjoy creative problem-solving, working collaboratively in person, and delivering meaningful IT solutions rather than just closing tickets. Your new role Handle service requests, incidents, and problems via a Jira-based ITSM system Automate software installations, deployments, and upgrades using Chocolatey for Business Deploy new systems/services … secure infrastructure using DevOps tools like Ansible Perform routine maintenance, patching, testing, upgrades, and proactive performance monitoring Deliver cutting-edge IT and customer projects Assist with disaster recovery planning and execution Create and maintain technical documentation and provide end-user training Manage asset lifecycles, procurement, and liaise with suppliers ...