26 to 50 of 77 Customer Service Jobs in the West Midlands

Support Technician Stourbridge About the role The role will be responsible in providing technical support to resolve IT helpdesk service requests as well as dealing with overflow service requests to support the helpdesk and being our representative while visiting our clients at their premises. Responsibilities - (but not limited … support documentation in order to assist colleagues in the quick resolution of incidents and to enable users to become more self-sufficient. Visiting customer sites to provide support and install new systems. Person Specification Experience and understanding of: o Microsoft Azure, Microsoft Intune/Endpoint Enrolment. o Power Automate ...

Technical Customer Services Manager - UK & Ireland UK (with travel across UK & Ireland) Technical Customer Services Manager – UK & Ireland Location: UK (with travel across UK & Ireland) Employment Type: Full-Time Role Overview A senior leadership position responsible for the strategic direction and operational delivery of Technical Services across … Ireland. Reporting into senior management, you will lead a team of 10 technical professionals and ensure best-in-class technical support, compliance, training, and customer service standards.This is a highly visible, customer-facing role requiring strong leadership capability, regulatory awareness, and the ability to represent the organisation ...

services provider supporting SMEs across the region, is hiring an On-site IT Support Engineer to provide dedicated support to a newly onboarded customer while also assisting the wider client base through remote support. This role offers the opportunity to become a trusted technical presence on a key customer site while remaining closely connected to the wider service desk team. You’ll play an important role in ensuring reliable day-to-day IT operations and delivering a high standard of support across multiple environments. What you’ll do Provide on-site IT support for a key customer ...

judgment when dealing with the wide range of IM&T issues. The post holder will be expected to adapt practice to meet individual customer requirements, independently analysing situations and taking into consideration complex facts and interpreting these appropriately when problem solving. Perform options appraisals in order to compare … work experience Microsoft accredited training for Windows 10/Server 2016 or above Full UK driving license - Category B Desirable Foundation Certificate in ITIL Service Management Microsoft Certified qualification for Windows 10/Server 2016 or above oDegree in an IT related subject Experience Essential Significant experience of working ...

Field Service Technician (Hardware Break/Fix) HP & Lenovo Location: LE, CV, B Postal Areas (UK) Skill Level: Level 2 Technician Start Date: 8 March 2026 Travel Requirement: Up to 50%+ daily travel Pay : £150.00 Role Overview We are seeking an experienced Field Service Technician to provide … deskside support and requires hands-on hardware diagnostic and repair experience. The successful candidate will work independently in the field, traveling to customer sites to troubleshoot, diagnose, repair, and maintain IT hardware equipment . Key Responsibilities Perform diagnostics, troubleshooting, and repair of HP and Lenovo desktop and laptop hardware. ...

Title: Customer Support Executive Location: Telford Work Pattern - Hybrid (Mon and Tues in office) Type: Permanent, full-time Salary: Up to £32,000 base - plus additional earning potential (around 1/3 of salary in addition) About the Role: We are looking to hire a new Customer Support … driving new member growth at our client. You will be assisting customers with their annual subscription renewals and delivering a 'best in class' customer experience to our customers, delivering the happiness we promise. You'll receive full support to succeed, including comprehensive product training, sales coaching, and ongoing mentoring. ...

Specification Job Title: Business Development Manager Objective of the role As a Business Development Manager, you will be a customer-centric professional who thrives in a fast-paced environment and is passionate about contributing to the business success, playing a crucial role in the growth and expansion … sales to increase revenue, whilst supporting the allocated region with the ongoing management and success of the existing client base. Main Duties Demonstrate excellent customer service and sales skills, placing the customer at the heart of every interaction. Identifying and securing new business and new customer ...

role in maintaining secure, compliant, and high performing digital workspaces for end users, supporting hardware, software, and mobile technologies while delivering an excellent customer experience. Key Responsibilities Provide 2nd Line End User Support for hardware, software, and application issues Manage incidents and service requests via the ITSM platform … Experience delivering Laptop Refresh/Device Rollout programmes Familiarity with ITSM/ITIL environments Understanding of Active Directory administration Basic network troubleshooting skills Excellent customer service and communication skills Comfortable working in client-facing environments Full UK driving licence (essential) Desirable Skills Experience with Mobile Device Management platforms ...

support the delivery of IT to staff and delegates. Role Key responsibilities: Assist in the resolution of technical faults and changes within the agreed service level agreements set out. Progressing and escalating issues accordingly. Keep accurate records in the service management system, making sure that customers always receive … support, monitoring and development of internal IT Systems. Maintain the accuracy of asset management software, cataloguing new, updated and retired devices. Provide excellent customer service and be fully responsive to the needs of the customers and employers. Work alongside third-party partners/providers either as part ...

with minimal travel Up to £75,000 DOE Plus Benefits Permanent - Full Time Reporting to: The Managed Services HCM Practice Lead. Product/Service: Global authority in Enterprise SAP Consulting & SAP Managed Services Values: Clients First, Foresight and Teamwork Who we are: For over 15 years, weve built … customers solutions end-to-end - turning trust into lasting value. From analysing and optimising business processes, to delivering tailored SAP implementations, through to ongoing service and system maintenance - we ensure excellence at every stage. Collaboration is at the heart of what we do. We work closely with our internal ...

Internal Sales Support | Birmingham We are looking for an organised and customer‐focused Internal Sales Support professional to join our team. You will handle customer enquiries, process sales orders, and support the sales team to ensure smooth day‐to‐day operations. Key Responsibilities Manage customer calls … enquiries Process and track sales orders Liaise with internal teams to resolve issues Support the sales team with admin and customer updates What You’ll Bring Strong customer service and communication skills Good organisational skills and attention to detail Experience with CRM or order‐processing systems ...

Line Support Agent/IT Help Desk/Service Desk Analyst Birmingham? £16.02 per hour? Ongoing Temporary Contract? Flexible shifts (Days/Nights, weekends & bank holidays) About the Role Step into a fast-paced, forward-thinking company where your development genuinely matters. Based in modern Birmingham offices … join an energetic and supportive IT Service Desk team that’s big on training and internal progression.As a 1st Line Support Agent/IT Support Technician , you’ll act as the first point of contact for all corporate and retail IT issues working within a busy Help Desk/ ...

Windows Server, and Microsoft 365 Knowledge of Active Directory and basic networking Familiarity with cloud services and mobile device management Strong communication and customer service skills Highly organised with attention to detail UK driving licence (essential) This is an excellent opportunity to join a supportive IT team ...

depth knowledge of network and data centre environments. Advanced PowerShell scripting and automation skills for repetitive tasks and small-to-medium complexity solutions. Exceptional customer service skills and ability to communicate technical concepts to non-technical audiences. Strong organizational, analytical, troubleshooting, and decision-making abilities. Self-motivated, able ...

Electrical fire engineering business. The Fire Systems Engineer role involves working across commercial and industrial sites, delivering high-quality maintenance, fault finding, repair, and service across a range of fire protection systems. As a Fire Systems Engineer, you will play a key role in ensuring systems are compliant, reliable … meet current industry standards, while maintaining excellent customer relationships. This Fire Systems Engineer position is well suited to a proactive and professional individual who takes pride in their work, is comfortable working independently, and is happy to travel as required. The successful Fire Systems Engineer will benefit from structured ...

quality that spans over a century. The company is driven by a commitment to excellence and a strategic focus on growth, investment, and outstanding customer service. In this role, you will play a key part in supporting the organisation's goals and contributing to its ongoing success ...

completion. - Act as a point of contact between internal teams and external stakeholders, ensuring clear and timely communication of updates, requirements and deliverables. - Ensure service standards and SLAs are sustained through excellent customer service and communication. - Be the lead content creator for the operations team. - Perform other ...

real security environments. We help people at every stage of their career journey. Many of our students come from completely different backgrounds – sales, retail, customer service – and go on to land Cyber roles within six months of completing our course. Once you complete your programme, we connect ...

tested thoroughly. Including overseeing the design, planning, configuration testing and implementation phase are documented, robust and accessible to meet the requirements of the service, as well as ensuring robust contingency plan is in place for continuity of internally developed systems. Main duties of the job The role will provide … objectives. To provide leadership in the operational management, implementation, maintenance of software development and integration projects assisting in the provision of continuous and acceptable service to users, To lead the team tasks as well as co-ordinate project resource, develop training programmes, recruitment, disciplinary and appraisal processes as required. ...

real security environments. We help people at every stage of their career journey. Many of our students come from completely different backgrounds – sales, retail, customer service – and go on to land Cyber roles within six months of completing our course. Once you complete your programme, we connect ...

customers and engaging with them about the products and services offered by the company. Offering the customers or prospective customers the best in class customer service whilst developing the account spend. This Business Development manager role will also involve identifying and acquiring new business opportunities, guided … Description for the Business Development Manager role: Achieving activity and revenue targets as agreed in annual objectives Developing and maintaining excellent relationships with key customer and prospect accounts across wholesalers/distributors & specialist contractors Helping to grow the network of distributors for the business Ensuring all distributors/customers ...

real security environments. We help people at every stage of their career journey. Many of our students come from completely different backgrounds – sales, retail, customer service – and go on to land Cyber roles within six months of completing our course. Once you complete your programme, we connect ...

educated beyond this in subjects with a strong connection to engineering Strong engineering mindset - you ll need to diagnose and solve technical problems Good customer service skills - you ll be talking to customers over the phone who need urgent and immediate help Good team skills - together you will ...

outstanding and successful client, a national IT Service Provider who work with some of the biggest household names in the UK are looking to recruit an experienced IT Field Technician to join them on a permanent basis. You will be based in the Coventry area, and will attend customer … your salary higher. You will get excellent benefits package including 23 days holiday per annum + bank, private healthcare provided through BUPA, death in service (4 x salary), group income protection, company pension. What You'll Do: Visit customer sites to diagnose & resolve EPOS, network, and business system ...

Closing Date Wednesday, 25th March 2026 Start Date Friday, 10th April 2026 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Presentation skills Number skills Analytical skills Logical Team working Initiative Patience Physical fitness Qualifications Math and English GCSE, grade … Employer FERRYFAST PRODUCE LIMITED Ferry fast was established over 40 years ago. We are a family ran company. We pride ourselves on providing excellent customer service, sourcing and delivering premium fresh produce. ...