26 to 50 of 143 Customer Service Jobs in the West Midlands

We are actively seeking an experienced and professional Technical Support Engineer to join the team in Wellesbourne in Warwickshire. The successful applicant will be required to carry out installations, service and breakdown requests, deliver first class customer care and positively represent the ETG brand at all times. Development and training opportunities will be available. Responsibilities: To communicate positively … and efficiently with the Service Desk. To visit customer sites to install, service and repair machines. Leave jobs in full working order and liaise with customers. At customer sites, familiarise yourself with customer rules and working practices, including their health and safety policies. To feedback to the Service Desk problems/issues on site. … When the job/customer dictates, there could be a requirement to lodge away from home. Requirements: Ability to install, service and repair CNC machines and equipment Ability to fault find, diagnose and correct errors as identified on CNC machine tools. Ability to assemble, set up and dismantle hydraulic, pneumatic and large associated mechanical assemblies. A team player More ❯

Job Title: Fire and Security Service Engineer Location: Birmingham & Surrounding Areas Salary: 35,000 - 42,000 (DOE) Benefits: Company Vehicle, Fuel Card, Tools Provided, Paid Overtime, Ongoing Training & Career Progression We're working with a respected and established company within the fire and security sector, who are now seeking an experienced Fire and Security Service Engineer to join … for a motivated engineer to work with a company that values its staff, offering stability, excellent earning potential, and genuine career progression. The Role: As a Fire and Security Service Engineer, you'll carry out routine servicing, maintenance, and fault-finding across a range of systems including fire alarms, CCTV, intruder alarms, and access control . Working on both … commercial and residential sites, you'll ensure systems remain compliant, operational, and maintained to the highest standards. You'll represent the business on-site, providing excellent customer service, completing detailed reports, and working independently or as part of a team. Key Responsibilities: Servicing, maintaining, and repairing fire and security systems. Diagnosing and resolving system faults efficiently. Completing accurate More ❯

robust access controls, and ensuring accurate inventory of IT assets. Working closely with ICT and key stakeholders, they will align asset strategies with organisational goals, mitigate risks, and embed service excellence throughout. Main duties of the job Reporting to the Head of ICT Service Operations, they will be responsible for ensuring that we deliver a prompt, efficient and … each and every one of our customers, each and every time. They will oversee the technical provisions of Logistics to ensure that Innovate consistently deliver the exceptional levels of service we promise. The key elements of the role encompass: - Capacity Management Continual Service Improvement Stakeholder Management Customer success engagement Asset Management Reporting and Documentation to management and … to improve the overall recording of all assets. Implementing strong access controls to ensure that only authorised personnel have access to IT assets Work with the Head of ICT Service Operations and with the ICT configuration and logistics manager in the delivery and recording of the assets across all our stakeholders Asset Management Maintain a comprehensive inventory of all More ❯

Customer Service Advisor/Receptionist needed in Birmingham. This role starts Mon 8th Sept to Fri 26th Sept. Mon to Thur 1-9pm Fri 10am-6pm. This role will be paying £13 per hour. ABOUT YOU Ability to take ownership of issues and associated responsibility for completing a task Well-organised with attention to detail and self More ❯

Architects and Lead Engineers, you'll help uphold and evolve coding standards, patterns, and security practices. You'll provide both functional and technical expertise in Microsoft Dynamics 365 CE (Customer Engagement) for Sales and Customer Service, working closely with key stakeholders to enhance business operations. Additionally, you'll contribute to peer reviews, resolve 3rd-line support issues … Adhere to secure development practices and change control processes Collaborate in an Agile environment using Azure DevOps What You'll Need: Proven experience with Microsoft Dynamics 365 CE (Sales & Customer Service) Strong understanding of KingswaySoft for data integration Experience with SQL and SQL Server Integration Services (SSIS) Proficiency in C# (.NET) and JavaScript for server-side and client More ❯

Account Manager £30,000 - £35,000 Malvern Role Overview You will be working for a specialist IT service provider, with strong social and environmental values. Helping large businesses to manage mobile devices, mobile connectivity and support for their end-users. You will be reporting to the Account Team Manager, managing a portfolio of customers and ensuring smooth and efficient … delivery of services to support the business. You will play a vital role in expanding the Service Delivery Team. Key Responsibilities Operate as the first point of contact for a portfolio of customers, building and nurturing strong, long-term relationships through regular meetings and consistent engagement. Implement and maintain customer engagement plans, including periodic virtual (Teams) reviews and … mobile health checks. Monitor, action and follow through to resolution, actions deriving from customer engagement. Act as the escalation point for customer issues raised by the first line customer support team, ensuring prompt and effective resolution. Drive continuous service improvement initiatives by leveraging data and customer feedback. Support the seamless onboarding of new customers and More ❯

Account Manager £30,000 - £35,000 Malvern Role Overview You will be working for a specialist IT service provider, with strong social and environmental values. Helping large businesses to manage mobile devices, mobile connectivity and support for their end-users. You will be reporting to the Account Team Manager, managing a portfolio of customers and ensuring smooth and efficient … delivery of services to support the business. You will play a vital role in expanding the Service Delivery Team. Key Responsibilities Operate as the first point of contact for a portfolio of customers, building and nurturing strong, long-term relationships through regular meetings and consistent engagement. Implement and maintain customer engagement plans, including periodic virtual (Teams) reviews and … mobile health checks. Monitor, action and follow through to resolution, actions deriving from customer engagement. Act as the escalation point for customer issues raised by the first line customer support team, ensuring prompt and effective resolution. Drive continuous service improvement initiatives by leveraging data and customer feedback. Support the seamless onboarding of new customers and More ❯

DOE Bonus : 20% potential - Up to £70,800 OTE Location: Samsung Experience Store , Stratford Are you a dynamic and results-driven leader with a passion for technology and customer service? Do you thrive in a fast-paced environment and love inspiring a team to achieve greatness? If so, we have an exciting opportunity for you! We are looking … you will play a pivotal role in driving the success of the store by aligning with the PRS& Samsung brand and ethos. Your mission will be to deliver exceptional customer service, ensure operational compliance, and introduce Samsung products that enhance customers' connected lives. Core Responsibilities: Health & Safety: You'll lead by example, ensuring the highest standards of health … resources effectively will be crucial, ensuring budgets are adhered to and optimized across various areas. Deliverables: Shop Floor Excellence: Your focus on shop floor management will ensure a seamless customer experience. Performance Management: You'll observe and track performance metrics across the team, providing valuable insights and feedback. Customer Experience: Delivering a great brand experience will be at More ❯

Bonus £6,300 Car Allowance £7,200 Excellent Benefits Package The Role - Applications Specialist, Pathology Laboratory Diagnostics Following continued growth this market-leading organisation now seeks to recruit a customer focused Applications Specialist responsible for: Performing pre-sales demonstrations and post-sales customer training Onboarding new customers by engaging teams in the launch Travelling to prospective customer … able to demonstrate: Previous experience in an application specialist or biomedical scientist role with one or more of the following specialisations: - haematology - immunology - clinical chemistry - molecular - life sciences Excellent customer service and communication skills The Company - Applications Specialist, Pathology Laboratory Diagnostics This instantly recognisable brand leader supplies a wide range of innovative diagnostic based laboratory systems to the … investment in research and development is second to none in their industry, ensuring that they remain a market leader At the core of their business lie product innovation, excellent customer service and good people This vacancy is being advertised by TRS Consulting. The services advertised by TRS Consulting are those of an employment agency and/or employment More ❯

and technically proficient Dynamics 365 Administrator to be at the forefront of our digital transformation initiatives. This role requires a deep understanding of the Dynamics 365 CRM platform (Sales, Customer Service, Project Operations) to manage, configure, and maintain our system, ensuring it meets business needs and supports organisational goals. Key Responsibilities as a Dynamics 365 Administrator: Manage the … system functionality and user experience. Key Skills and Experience for a Dynamics 365 Administrator: Essential: 3+ Years of experience in administration and development in Dynamics 365 CRM Modules Sales, Customer Service, Project Operations. Proficiency in Dynamics 365 administration, including user management, security roles, and system configuration. Knowledge of Power Platform tools (Power Apps, Power Automate, Power BI). … e.g.: MB230, MB280, MB910. Sales and Services Co-Pilot experience. Competencies and Skills: Strong business acumen with a technical background. Excellent written and verbal communication skills with a strong customer focus. Highly motivated for learning, development, and self-improvement. Strong interpersonal skills with the ability to engage and build strong relationships with business and IT leaders, project team members More ❯

a self starter and someone who thrives with independent working, then this role is the one for you! No prior real estate experience is required, but sales skills and customer service is a must. Salary : Basic £25K+ competitive uncapped commission (OTE £40,000+) Working Hours: Tuesday to Saturday 9am-6pm including evening viewing depending on demand. Location: The … have my attention tell me more about Home Made! Home Made is the fastest-growing property technology company that is fixing renting for good! By combining technology and a customer-centric approach, we are making the renting experience to be better, safer, and fairer for all. Our work culture is based on driving change, working with integrity, and encouraging … quality offers on marketed properties. Your responsibilities would include: Work with our large Build to Rent portfolios and conduct viewings with prospective renters on a daily basis. Provide strong customer service to prospective renters prior, during and post viewings. From introducing potential renters to their future homes, to supporting them in making that all-important decision, you'll More ❯

Service Design & Transition (SD&T) Manager Contract Type: Inside IR35 Start Date: 3rd November Clearance: SC Clearance (must already hold) Location: 2 days per week on-site in Telford (Central Government project) We are seeking a Service Design & Transition (SD&T) Manager to play a key role in supporting the successful delivery of major Central Government projects . … This role is central to ensuring that new services are designed, transitioned, and implemented effectively, with a strong focus on service assurance and operational readiness. As part of the SD&T function, you will ensure that service components are delivered to the highest standard, guiding project teams throughout the delivery lifecycle - from initial development through to live service. … You will proactively identify service risks, mitigate impacts on service provision, and confirm operational readiness is achieved before go-live. You will also contribute to the wider SD&T community by sharing best practice, patterns, and standards, while supporting and coaching colleagues. Key Responsibilities: Develop support models and diagrams for components delivered by project teams. Ensure Application and More ❯

proactively managing performance to ensure high levels of performance, availability and security. Extensive experience managing SQL Server Infrastructure Understand the needs of multiple clients and their users. Combine high customer service standards with a strong commercial awareness. Take a proactive approach to assessing client's current and future requirements, providing advice and recommendations to client's technical teams … and issues to non-technical experts. Excellent problem-solving skills with the ability to work logically from first principles to respond to novel, unusual, or particularly complex issues. Strong customer service skills. Benefits: Generous Pension Contribution Scheme matching contributions up to 10% Income Protection/Life Insurance 5 Weeks' Annual Leave with the opportunity to buy/sell … per annum Company sponsored training allowing you to keep abreast of current technologies Paid Birthday Leave; Up to 2 days' Volunteering/leave year; Additional annual leave for long service Quarterly training meetings and get-togethers for all employees Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of More ❯

to the TSD Project Leader and Team Leader you will be provided with exposure to the Connected Car product suite that encompasses both Telematics and Infotainment features. Representing JLR customer focused mentality. Assisting with the day to day management ensuring the team achieve service level agreements and KPIs. The successful candidate will be responsible for managing their own … Ensure all correct processes and procedures are followed Report generation and distribution to key stakeholders Be an integral component to the TSD department in achieving a best in classs service, driving customer loyalty and retention through accurate incident management Act as a role model for JLR Values, Customer First Behaviours and Concern Resolution Providing verbal training and … support where required Presenting and demonstrating the product and features where required using PowerPoint, systems, vehicles and equipment Identifying issues through analysing team data Qualifications Desirable: Qualification within IT service delivery Desirable: 1+ years customer service experience Strong knowledge of Telecommunications, Telematics, IT Services Intermediate experience with Microsoft Office Excel, PowerPoint etc Intermediate experience with Google Package More ❯

to analyse requirements and identify solutions Build functional and technical designs; build, document, test and implement as required Understand the needs of multiple clients and their users Combine high customer service standards with a strong commercial awareness to deliver high client satisfaction Take a proactive approach to assessing client's current and future requirements, providing advice and recommendations … and issues to non-technical experts Excellent problem-solving skills with the ability to work logically from first principles to respond to novel, unusual, or particularly complex issues Strong customer service skills Strong organisational skills with ability to manage changing priorities and competing demands Ability and aptitude Ability to create and maintain strong working relationships with clients and … per annum Company sponsored training allowing you to keep abreast of current technologies Paid Birthday Leave; Up to 2 days' Volunteering/leave year; Additional annual leave for long service Quarterly training meetings and get-togethers for all employees Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of More ❯

responsible for managing and improving business processes, conducting thorough business analysis, and ensuring efficient operations. Daily tasks include collaborating with teams, analyzing data to inform decision-making, providing exceptional customer service, and communicating effectively with stakeholders to support business objectives. Qualifications Strong skills in Business Operations and Business Analysis Proficient in Analytical Skills to interpret and utilize data … effectively Excellent Communication skills, both written and verbal Exceptional Customer Service skills to ensure client satisfaction Ability to work independently and collaboratively in an on-site setting Experience in the technology or related industry is a plus Experience with digital transformation advantageous Experience with SAP Business One advantageous Bachelor's degree in Business, Operations Management, or related field More ❯

We are seeking an experienced IT Service Delivery Manager to join a fast paced IT Service Management (ITSM) team. This operational role is central to managing all aspects of Incident, Problem, and Request Management in line with ITIL best practices. You will lead Major Incident Management activities, produce and deliver service reports, maintain ITSM documentation, manage escalations … and support the IT Helpdesk function. This is a critical role in ensuring swift issue resolution, effective communication during incidents, and continuous service improvement. Key Responsibilities for the IT Service Delivery Manager: Act as Major Incident Manager during outages, coordinating resolver teams, leading war rooms, and ensuring timely stakeholder communication. Serve as an escalation point of contact, focusing … on swift incident resolution. Ensure Service Requests are logged, tracked, and resolved within agreed SLAs. Manage Problem detection, investigation, and root cause analysis. Produce and deliver monthly and ad-hoc service reports for management and stakeholders. Create, maintain, and improve ITSM-related documentation (SOPs, process guides). Review and manage IT escalations to ensure timely and effective resolution. More ❯

of EPR technology and associated platforms and services Collaborate with the ICT team and wider business to agree on the design and implementation of a holistic process of continual service improvement Develop, design and implement technical and procedural documentation standards relating to the design and delivery of the Oracle Millenium EPR Successful delivery of EPR technical infrastructure to time … and budget Timely and accurate reporting to project management teams Delivery of an exceptional customer service experience Proactively develop and implement continual service improvement Foster and demonstrate an inclusive team culture focusing on service excellence and exceptional performance Manage delegated EPR budgets Person Specification What we are looking for in our people Essential Solid and demonstrable … with automated software deployment and management Wide exposure to the Windows desktop environment An in depth understanding of LAN/WAN/WLAN technologies A passion for excellence in service delivery and customer satisfaction Flexibility around working hours will be necessary, especially during periods of peak activity e.g. dress rehearsal and go-live. Appropriate means of transport to More ❯

2nd Line IT Support Technician Up to £30K Stourbridge About the role The role will be responsible in providing 2nd-line technical support to resolve IT helpdesk service requests which cannot be solved by 1st-line as well as dealing with overflow service requests to support the helpdesk and being our representative while visiting our clients at their … The creation, maintenance and publishing of support documentation in order to assist colleagues in the quick resolution of incidents and to enable users to become more self-sufficient. Visiting customer sites to provide support and install new systems. Person Specification Experience and understanding of: o Microsoft Azure, Microsoft Intune/Endpoint Enrolment. o Power Automate and PowerShell scripting. o … a knowledge and understanding of earlier versions. o Antivirus concepts and remote management tools. o Networking knowledge including: wireless, VoIP, structured cabling, routing concepts, VPN and managed networks. Great customer service skills. Confident communicator via email, telephone, and face to face. Desire to learn new products and technologies. Can-do attitude. Posses a logical approach to troubleshooting. Beneficial More ❯

and brand strategy Manage marketplace pricing, promotions, and product ranges to maximise sales while maintaining brand integrity Own marketplace forecasting, trading performance, and profit analysis Monitor key metrics, analyse customer behaviour, and deliver weekly performance reports with actionable insights to senior leadership Ensure all product listings are accurate, optimised, and compliant with platform requirements Collaborate with internal teams (inventory … operations, customer service) to deliver seamless customer experience and high service levels Manage operational processes including A+ content, chargebacks, brand registry, and performance scorecards Manage and develop the Marketplace Executive, setting clear objectives and supporting professional growth Build a results-driven culture focused on accountability, continuous improvement, and commercial excellence Oversee the creation and optimisation of More ❯

a fantastic opportunity to work on innovative projects while enjoying the flexibility of hybrid working.Key Responsibilities: Develop and customise solutions using Microsoft Dynamics 365 and Power Platform, including CRM, Customer Services, Sales, and Marketing modules. Collaborate with cross-functional teams to gather requirements and deliver high-quality solutions. Manage enterprise-scale Dataverse instances and ensure optimal performance. utilise tools … field, or equivalent relevant experience. Experience: Minimum of 5 years in Dynamics 365 and Power Platform development and customization. Technical Skills: Proficient in Dynamics 365 and Power Platform (CRM, Customer Services, Sales, and Marketing). Strong knowledge of C# .NET, JavaScript, HTML, and SQL. Familiarity with Azure Services. Demonstrable experience of Omnichannel implementation as part of a broader CRM … implementation, preferably having played a leading role on the Omnichannel side. Experience with omnichannel implementation for customer service and configuring Microsoft Field Service & IoT. Proven experience in migrating extensive datasets into Dataverse. Security Clearance:Candidates must hold or be able to obtain Security Check (SC) clearance to be successfully appointed for this role.Soft Skills:Excellent problem-solving More ❯

Field Service Technician - Managed Print Services Location: Birmingham Field-based | Full-time | Competitive Salary + Benefits Are you a skilled technician with a passion for problem-solving and providing excellent service? Join our dedicated Technical Services team awhere you'll play a key role in supporting, maintaining, and repairing managed print equipment across our diverse client base. As … a Field Service Technician , you'll be responsible for maintaining and repairing managed print devices to manufacturer our internal standards. You'll deliver high-quality technical support directly on client sites, ensuring uptime, performance, and client satisfaction - all while working safely and efficiently within agreed service levels. Key Responsibilities Respond to field service calls at client premises … promptly and effectively. Diagnose and repair faults on-site with minimal disruption to clients. Keep accurate service records using PDA tools and communicate with call control regularly. Maintain a well-stocked and organised spare parts kit (vehicle or on-site). Regularly sync your laptop with our SharePoint cloud system. Attend training sessions (including online modules) to stay up More ❯

Location: Hybrid – Office Burton on Trent Employment Type: Permanent Are you a technically skilled professional with a passion for customer service? Do you enjoy problem-solving, working with innovative products, and helping customers get the best out of their systems? We’re looking for a Product Support Specialist to join our growing support team. In this role, you … ll be at the forefront of customer interaction—delivering high-quality support, resolving technical queries, and ensuring every customer feels valued. What you’ll be doing Providing first-class technical support to customers worldwide, handling enquiries from first contact through to resolution. Delivering both remote and on-site support, including customer product installations. Creating and maintaining accurate … use in Windows environments. Analytical problem-solver with the ability to manage and prioritise your own workload. Experience of supporting software in a regulated lab environment. Familiarity with IT Service Management frameworks (e.g. ITIL) and SQL Server is advantageous. Previous exposure to middleware and/or LIS systems would be a plus. What you’ll bring A results-oriented More ❯

processes to ensure vital information is safe. User Management: Manage user accounts and permissions using tools like Microsoft Azure Active Directory, ensuring our users have the access they need. Customer Service: Maintain a customer-focused approach, ensuring that every user receives timely and effective support. Your friendly demeanour will make a world of difference! Why Join Us More ❯

best practice as directed by their supervisor. To understand and adhere to company policies and procedures in their work area. To undertake duties to meet the needs of the service and work within established service level agreements. To adhere to monitoring, compliance, and audit procedures. To assist in business application support within their work area and undertake tasks … stakeholders, providing professional advice and assistance while maintaining effective relationships. Technical & Operational Duties: Assist with IT support tasks, troubleshoot issues, follow procedures, and contribute to improving business processes and service delivery. Learning & Compliance: Stay up to date with systems and applications through training, while adhering to company policies, data protection regulations, and security standards. Training Following successful completion of … the course, there would be an opportunity for a permanent position on our Service Desk. Apprenticeship Standard Information communications technician (level 3) Training Provider ESTIO TRAINING LIMITED Working Week Monday to Friday. Shifts to be confirmed. Expected Duration 1 Year 6 Months Positions Available 1 Closing Date Friday, 26th September 2025 Start Date Monday, 6th October 2025 Desired Skills More ❯