26 to 50 of 95 Customer Service Jobs in the West Midlands

sale of personalised cherished registrations within the United Kingdom. Our focus lies in delivering vehicle registration numbers tailored to your specific needs. Every customer is treated uniquely, emphasising personalised customer service and competitive pricing. Role Netplates is looking for a detail-oriented and analytical Data Technician Apprentice … sale of personalised cherished registrations within the United Kingdom. Our focus lies in delivering vehicle registration numbers tailored to your specific needs. Every customer is treated uniquely, emphasising personalised customer service and competitive pricing. ...

recruiting for an experienced Security Systems Engineer to join a well-established and growing security solutions provider. This is a field-based position covering customer sites across the West Midlands region, delivering installation, servicing, maintenance and commissioning of a variety of security systems within commercial, industrial and selected residential … environments. The successful candidate will have strong technical knowledge across Intruder Alarms, CCTV and Access Control systems, along with the ability to provide excellent customer service while working independently in the field. Key Responsibilities Attend customer sites to carry out pre-planned service, maintenance and installation ...

organised Collaborative Care Records (CCR) Administrator to join our ICT team. This role supports the day-to-day operation of the Collaborative Care Record service, helping ensure healthcare professionals have accurate, secure and timely access to critical patient information. Main duties of the job You will provide second-line … organisations. What We're Looking For Excellent organisational and administrative skills. Strong attention to detail and ability to maintain accurate records. Good communication and customer service skills. Confident using Microsoft Office and other IT systems. Ability to prioritise workload and work independently. Understanding of confidentiality, data protection ...

through to resolution. Providing technical support via phone, monitoring platforms, and ticketing systems. Troubleshooting routing, switching, firewall, wireless, and connectivity issues. Accessing and supporting customer network infrastructure remotely. Investigating performance issues, outages, and monitoring alerts. Managing escalations and working closely with third-party suppliers and vendors. Maintaining accurate technical … documentation and incident records. Participating in major incident response and structured 24/7 shift handovers. Delivering excellent customer service while maintaining SLA performance. Essential Skills Previous experience in a 2nd Line Network Support, Connectivity Engineer, NOC Engineer or Service Desk role. Strong troubleshooting and incident management ...

countries worldwide, the company’s success is a result of our people, our innovative and highly sought-after products, and the exceptional customer service that we deliver. About the Role We are looking for a Technical Support Analyst to join our Technical Support Team. In this role … will provide outstanding technical support and customer service to both customers and internal teams, helping users get the most from our software solutions. NOTE: This is a hybrid role where you will be expected to work a minimum of 2 days per week in our Birmingham Office, UK. ...

enterprise-grade, 24x7x365 technical support to mid-market clients across both public and private sectors.The Technical Operations team is integral to our ITIL aligned service model, which leverages ServiceNow automation and agentic AI. We deliver a centralised, knowledge-driven shared service—engineered for speed, consistency, and technical excellence … quality by advising on configuration item grouping, in alignment with the CSDM. Ensure estates are accurately mapped to support lifecycle awareness, operational planning, and service continuity. Routinely consult with pre-sales and account management about CIs approaching end of life and update risk registers as necessary. Maintain proactive engagement ...

checking out item issues, looking for directions and contact numbers. We cover all of the Uk, Scotland and Ireland. We also receive queries from customer service which may involve contacting Depots and distribution centres. Candidates need to be able to work Full time, any 5 days … Microsoft office skills are required i.e. filling in spreadsheets and navigating Internet explorer; They also need to have good telephone manner and preferably have customer service experience. Training is on the job and provided by an in-house trainer, we find it takes approx. 1 week. Requirements: Fully ...

commercial experience developing and customising Microsoft Dynamics 365 , including solution design, configuration, custom development, and support within enterprise environments. Strong knowledge of Dynamics 365 Customer Engagement (CE) and Dataverse, with experience extending tables, forms, views, business processes, security models, and managed solutions. Hands-on development expertise using C#, .NET … business-critical Dynamics 365 and Power Platform applications. Desirable Skills Microsoft Dynamics 365 and Power Platform certifications. Experience with Azure Functions, Azure Logic Apps, Service Bus, or other Azure integration services. Knowledge of Azure DevOps, CI/CD pipelines, and Git-based source control. Experience working within Agile delivery ...

delivery team of 11 Functional Consultants, 18 Developers and 15 QA Analysts and Engineers, responsible for a highly customised enterprise platform supporting Finance, Customer Service, Supply Chain Management, Project Operations and our bespoke housing management systems. We're specifically looking for a D365 Finance specialist who understands … D365 platform. What you'll be doing You'll: Work within a large in-house D365 delivery programme delivering functionality across Finance, Customer Service, Supply Chain Management and Project Operations Partner with Product Owners and stakeholders to understand business requirements and translate them into functional solutions Lead ...

time, Mon-Fri working hours 37.5 hour a week contract. Permanent salary. The purpose of this role is to deliver a responsive, high-quality customer experience across phone, email, and chat. It involves using strong product knowledge to resolve enquiries, process orders, and handle issues efficiently, ensuring timely resolution … escalation where needed. The role requires accurate CRM updates, proactive follow-up, and collaboration with internal teams to meet customer needs. It also supports continuous improvement by capturing feedback and identifying trends, while maintaining full compliance with company policies and regulations. As an IT recycler and supplier ...

Ordinator - Internal Engineering Location: Droitwich Salary: £25,000 per annum Vacancy Type: Full TimeContract Hours : Mon-Fri working hours 37.5 hour a week The Service Coordinator plays a key role in supporting the Internal Engineering function, with a primary focus on the Breakfix service (reactive repair and maintenance … paced position that spans six sub-departments, all of which contribute to delivering thier Refurbishment service. The role is integral to ensuring an excellent customer experience by providing accurate quotations, responding promptly to customer enquiries, coordinating with the supply chain, and driving operational output through effective organisation ...

sizes, exceptional behaviour, and a strong pastoral ethos, alongside a clear focus on academic excellence. Role Purpose We are looking for a proactive and customer-focused IT Site Engineer to join our IT team, providing expert 2nd line support and acting as the primary IT contact for a designated … site. This is a hands-on role where you will take ownership of incidents, service requests and technical issues, ensuring colleagues receive an efficient, reliable and high-quality support service. Working closely with Service Desk, Infrastructure and Applications teams, you will troubleshoot and resolve a wide range ...

Your new company The Technical Customer Services person is responsible for providing high-quality technical support to customers, installers, partners, and internal stakeholders.The role involves diagnosing and resolving technical issues, supporting product configuration and setup, managing customer enquiries, and ensuring a positive customer experience throughout the support … Investigate faults, identify root causes and recommend appropriate solutions. Escalate complex technical issues to specialist teams where necessary. Maintain accurate and detailed records of customer interactions, investigations and resolutions. Prioritise and manage multiple support cases while meeting agreed service standards. Provide clear and concise technical guidance to both ...

inspiring leader to shape the future of our product suite—ensuring our solutions stay ahead of the market, continue to meet real customer needs, and deliver strong commercial performance. Why Join Phoebus? At Phoebus, people genuinely come first. We’re proud to have been recognised as the 16th Best … providers. PSL has a long reputation for being client-centric and delivering quality solutions. We need a team player to help ensure our SaaS service proposition operates in line with expectations and provide support to our clients when they have issues or need guidance. Mission The Operations Support Engineers ...

visits and on-site technical support. Key Responsibilities Act as the first point of contact for day-to-day IT support requests, incidents and service queries via the IT Service Desk. Troubleshoot and resolve first-line technical issues relating to hardware, software, connectivity, networks and business applications. … guidance to users on IT policies, security best practices and basic troubleshooting. Identify recurring issues and contribute ideas for improving IT support processes and service delivery. Key Requirements Basic working knowledge of Microsoft Windows and Microsoft 365, including applications such as Teams and Outlook. Familiarity with laptops, desktops, mobile ...

second-line technical support to customers across the company's software, hardware, video, and asset tracking solutions. The role is responsible for delivering excellent customer service, diagnosing and resolving technical issues, maintaining customer accounts and assets, and escalating complex issues where specialist intervention is required. Key Responsibilities … Customer Support Act as the first point of contact for customer enquiries via telephone and email. Respond to software, hardware, and product-related queries in a professional and timely manner. Process footage requests and support customers with video retrieval requirements. Provide guidance on product features, functionality, and best ...

stakeholders and technology teams, you will translate commercial and operational requirements into effective digital solutions that improve efficiency, support revenue growth and enhance the customer and dealer experience. Working across Commercial, Sales, Aftersales, Operations, Dealer Networks and IT , you will analyse existing processes, identify opportunities for improvement, define requirements … Systems & Processes You will act as a key point of expertise for Order to Delivery and Aftersales processes and systems , analysing end-to-end customer, dealer and operational journeys. Your work will support systems and processes covering areas including: Quotation management Vehicle ordering and fulfilment Dealer order management Inventory ...

create a space where employees can thrive. Sustainable Practices: Built around sustainable business methods and a true dedication to delivering the best possible service to our customers, we believe in our people to always work with integrity and continually innovate. We understand that taking inclusion and diversity seriously … imperative to living up to our values. Converge is looking for a proactive, customer-focused, and driven Leasing and 1:1 Specialist to join our Schools team. This is an exciting opportunity for a motivated sales professional who is passionate about building relationships, identifying opportunities, and supporting schools with ...

service. Drive the experience. Deliver excellence. As our Service Owner Specialist, you'll be accountable for the end-to-end delivery and performance of IT services across a designated product line. From managing third-party providers to ensuring 24/7 service availability … continuous improvement. This is a high-impact role where your leadership, technical insight, and stakeholder engagement will shape how Cadent delivers reliable, secure, and customer-focused IT services. Why you'll love this role Service Leadership - Own the performance and integrity of critical IT services. Operational Impact - Ensure ...

DescriptionVersion 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft … enhancements and the shift towards AI-driven and agentic business solutions. You will be expected to assess emerging capabilities, guide their pragmatic adoption in customer solutions and ensure that delivery approaches remain aligned to modern, future-fit patterns. You will work closely with architects, product owners and stakeholders ...

ServiceNow across a number of key processes including Lead to Order, Project to Value, Order to Cash and Request to Resolve. The OneAdvanced IT Service Management team support the platform in service. The core elements are; platform, integration hub, Portal, CSM, ITSM and ITOM. We are currently seeking … eligible for a flexible working schedule that allows for a hybrid and in-office presence. You will work closely with the IT Service Desk, and cross functional business teams. Responsibilities Performing intermediate to advanced level development tasks within the ITSM/CSM/ITOM applications within the ServiceNow platform ...

complex systems by leveraging the following Azure Services: Azure Active Directory, Azure DNS, Traffic Manager, Azure Web Apps, Azure API Apps, Azure ARM, Azure Service Fabric, Azure Container Service, Azure Data Lake Storage, Azure Functions, Azure Logic Apps. Building and maintaining tools, solutions and microservices associated with deployment … operations platform, ensuring that all meet our customer service standards and reduce errors. Design, configure and deploy Microsoft Azure for a multitude of applications utilizing the Azure stack (Including Compute, Web & Mobile, Blobs, Resource Groups, Azure SQL, Cloud Services, and ARM, AKS etc.). Troubleshoot production issues ...

Established in 1988, Spitfire is a leading owner managed medium sized internet and telecommunications service provider. We are one of the select few in the UK to have our own core network. We provide innovative Internet, Cloud, IP telephony, IoT and cybersecurity solutions to over 5,000 business customers … many of whom are famous brand names. With emphasis on engineering skills and industry leading customer service, we aim to build long term business relationships. We are currently looking for graduates with the drive and determination to succeed in a dynamic sales team to enrol on our industry ...

Printer Engineer (Field Service Engineer) 12‑Month Fixed Term Contract Location: Coventry, Leicester & Peterborough Recruiting on behalf of a leading Managed Print provider About the Role We're seeking an experienced Printer/Copier Engineer to join a respected Service & Support team on a 12‑month fixed‑term … resolve faults on printers and multifunctional devices Carry out installations, routine maintenance, and device updates Provide technical support to customers within agreed SLAs Support customer installations and deployments Log service activity and fault details accurately Report recurring faults and share technical knowledge with colleagues Maintain boot stock ...

Capgemini is seeking a Customer Service Sales & Solutions Leader to drive growth in its Intelligent Customer Operations Practice. You will develop and close a sales pipeline, design CX solutions, and collaborate with stakeholders across Capgemini and client organisations to deliver omni-channel customer journeys. The role … spans hybrid working across UK offices and client sites, requiring expertise in contact centres, digital transformation, and service delivery improvement. #J-18808-Ljbffr ...