26 to 50 of 78 Customer Service Jobs in the West Midlands

Service Desk Coordinator Location: Kidderminster Salary: £25,000 per annum Vacancy Type: Full Time, Permanent As an IT recycler and supplier of IT Services, Greensafe IT have overseen more than 3 million devices through the IT lifecycle and, as a result, are perfectly placed to provide their customers with … brokerage service. The Role Due to continued growth within the company, they are looking for someone to be able to support their current Service Desk to prioritise and solve enquiries efficiently. The primary purpose of this role is to be responsible for the workflow and support of the Service ...

bonus, and many other benefits. In this role, you will drive business development from securing new enquiries to handover to operations, ensuring high-quality service delivery across the UK, with particular emphasis in the Midlands. If you're a Business Development Manager with experience within the Construction industry … some new building and extensions etc Maintain a strong pipeline of new business opportunities and contribute to the company business plan. Foster strong customer relationships by ensuring high service standards, addressing non-conformances, and providing timely feedback. Maximise margins on projects and ensure continuity of work ...

Field Service Technician (Hardware Break/Fix) HP & Lenovo Location: LE, CV, B Postal Areas (UK) Skill Level: Level 2 Technician Start Date: 8 March 2026Pay Travel Requirement: Up to 50%+ daily travel Pay : £150.00 Role Overview We are seeking an experienced Field Service Technician to provide … deskside support and requires hands-on hardware diagnostic and repair experience. The successful candidate will work independently in the field, traveling to customer sites to troubleshoot, diagnose, repair, and maintain IT hardware equipment . Key Responsibilities Perform diagnostics, troubleshooting, and repair of HP and Lenovo desktop and laptop hardware. ...

mobile solutions to thousands of businesses across the UK. We have around 900 passionate colleagues working within our business supporting our ever-growing customer’s needs. Summary and purpose of the Job The Co-Ordinator will be responsible for driving all delivery orders forward and to make sure orders … orders and acknowledging them to the customer. Ownership of orders from point to point including liaising with relevant departments within the business. Keeping the customer informed during delivery and installation with high level customer service. Co-ordinating multi technology orders and being the SPoC for the customer ...

progress in your career. The Role You'll play a key part in delivering high-quality 1st/2nd line support across a varied customer base, working with technologies such as: Windows 10/11 & Windows Server Microsoft 365 (Teams, Exchange, SharePoint) Networking (DNS, DHCP, firewalls, switches, VPNs) VMware … Virtualisation Azure cloud services Hardware troubleshooting & device configuration General IT support, ticket management, and customer communication This is a hybrid role offering a mix of office and home working, ideal for someone eager to grow their skills in a structured, well-supported environment. What You'll Be Doing Resolving ...

reporting, and close collaboration with both customers and internal teams. The Role As a Data Analyst you will be responsible for managing and analysing customer data to support day-to-day operations and improve overall efficiency. You will act as a key point of contact for customer queries … ensuring data accuracy and delivering insights that support business performance. Providing a high level of customer service via email and phone Responding to customer queries and resolving issues through data analysis and system reporting Generating reports and extracting data from internal systems Maintaining and updating customer ...

area to provide on-site support for client's IT hardware devices. You will be expected to work to a professional standard and ensure customer satisfaction through technical skills and strong customer service. Responsibilities: As a Field engineer you will work with both commercial and residential clients … repairing of IT products such as PCs, Workstations, Printers, Terminals, Servers, and associated devices. To attend all Incidents/requests as directed by the Customer Incident Centre in a courteous and customer focused fashion as per your engineering work instruction guidelines. Ensure assigned incidents are monitored, updated ...

area to provide on-site support for client's IT hardware devices. You will be expected to work to a professional standard and ensure customer satisfaction through technical skills and strong customer service. Responsibilities: As a Field engineer you will work with both commercial and residential clients … repairing of IT products such as PCs, Workstations, Printers, Terminals, Servers, and associated devices. To attend all Incidents/requests as directed by the Customer Incident Centre in a courteous and customer focused fashion as per your engineering work instruction guidelines. Ensure assigned incidents are monitored, updated ...

Role: 2nd Line IT Engineer (MSP) - Service Desk & Field Based Location: Bromsgrove Salary: £35,000 We are a growing Managed Service Provider (MSP) looking for a skilled and motivated 2nd Line IT Engineer to join our team. This is a varied role combining service desk support with … routers, switches, firewalls) Assist with project work, including system upgrades and migrations Maintain clear documentation and update tickets within the helpdesk system Deliver excellent customer service at all times Skills & Experience Required Previous experience in a 2nd line role, ideally within an MSP environment Strong networking knowledge ...

join their IT Department in Birmingham (hybrid working available). By combining industry expertise with innovative technology, they aim to streamline operations, enhance customer journeys, and stay at the forefront of digital transformation in travel. As an AI & Automation Executive, you will support the development and implementation of artificial … intelligence and automation solutions to improve business efficiency, customer service, and decision-making processes. JOB DESCRIPTION AI & Automation Development Assist in designing and implementing AI-driven solutions (e.g., chatbots, recommendation engines) Support automation of repetitive business processes (e.g., booking workflows, reporting) Help integrate AI tools with existing systems ...

Design, Cyber Assessment Framework). Strong understanding of ITSM processes. Excellent stakeholder management skills with ability to communicate at all technical levels. Excellent customer service skills. Strong problem solving and creativity skills. Strong strategic thinking skills. Ability to work with minimum supervision. Willingness to provide hands on support. … working with SaaS, PaaS and IaaS solution providers Experience with ITSM systems (ServiceNow, Halo, Freshdesk, etc). Experience with CRM systems (Dynamics, Salesforce, Oracle Service Cloud). Effective line management skills. Strong collaborative mindset and willingness to work across team boundaries. We welcome applications from all sectors ...

system and contribute to internal knowledge base articles Hardware Setup: Assist with the preparation, installation, and deployment of new hardware and software for clients Customer Service: Provide a professional, friendly, and patient approach at all times, ensuring a high level of customer satisfaction Training Why choose … readiness for assessments. Apprentices will learn to use a variety of tools and technologies, including: Microsoft 365 Microsoft Copilot SaaS (Software as a Service) applications 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average Apprenticeship Standard Data technician (level 3) Training ...

with a medium-sized organisation known for its expertise in the Technology & Telecoms sector. The company is committed to delivering innovative solutions and superior service, fostering a professional and collaborative work environment. Description Deliver a high standard of customer service at all times Act as the first … point of contact for customer support issues Liaise with internal teams when necessary Diagnose and resolve software and application issues Set up, maintain, and remove user network and email accounts Provide remote support for a user base of 800+ end users Maintain clear communication with customers via phone, portal ...

wait to apply after reading this description a high application volume is expected for this opportunity. Structured Cabling Engineer (Managed Services Engineer) Onsite at customer sites in and around South Birmingham Permanent Summary We are seeking a Structured Cabling Engineer/Managed Services Engineer to join an existing team. … throughout any activities carried out. Ensure adherence to all NG Bailey s policies, processes, and procedures Ensure all works comply with NG Bailey IT Service s standards and to meet and where possible, exceed Client expectations, whilst ensuring adherence to vendor and manufacturer design guidelines Keeping material control ...

Entra ID (Azure AD) Support Microsoft 365 services including Outlook, Exchange, Teams, and OneDrive Maintain clear documentation and provide a high level of customer service to non-technical users Key Skills & Experience Required Proven experience in a 1/2nd Line IT Support/IT Support Engineer role ...

confidential chat, reach out to - or apply today! What will the role involve? Ensuring optimal routing of vehicles using transport planning systems to meet customer requirements, maintain legal compliance, and achieve organisational KPIs A fast-paced Transport Planning role - planning national routes, including trunking and final mile deliveries Working … closely with the warehouse, transport, and customer service teams to ensure smooth operations Planning inter-depot movements, collections, and customer orders Accurately updating transport systems in real time as changes occur Answering internal enquiries regarding route capacity to ensure customer requirements are met to the highest ...

ordinator to keep things moving behind the scenes. You'll be the go-to person making sure orders flow smoothly from sale to live service - connecting the dots across teams and suppliers, staying one step ahead of potential delays, and keeping everything on track so services go live without … right person it offers an exceptional opportunity for impact, growth and accelerated development. What You'll Be Doing Keep Orders Moving - take ownership of customer orders from sales acceptance through to live service delivery - ensuring everything is ready for installation and nothing slips through the cracks. Keeping Everyone ...

socials Opportunity to grow into Account Executive or senior sales roles Founded 20 years ago, our client is one of the UK’s leading Service Management (SM) software platforms. Today, our client has 400+ employees across the multiple countries and is backed by private equity. With continued investment … Sales Development Representative (SDR), you’ll be the first point of contact for potential customers. Your role will focus on starting conversations, understanding customer needs, and booking product demonstrations for our Account Executives. This is an excellent opportunity for someone looking to start a career in SaaS sales, gain ...

corporate accounts Visiting and keeping in close contact with these accounts Look to develop all sales opportunities within these accounts Review, action and record customer feedback Log, investigate and resolve all customer complaints Provide management with detailed daily, weekly and monthly reports/information/figures … considered for this excellent role in an award winning, successful business then you must have a background in account management/customer service & development. Youll be well organised, have a flexible approach, be well presented and a hard working ethos. The role will require occasional UK travel & nights ...

currently working with a company within the engineering solutions industry looking to recruit a Technical Sales Consultant. The Role You will manage customer enquiries and produce accurate quotations for new and existing clients, ensuring compliance with relevant standards. Working with internal teams, you'll support sales growth while delivering … excellent customer service and building strong client relationships. Key Responsibilities Handle incoming sales enquiries within a partner/distribution channel Prepare accurate, compliant quotations Provide technical advice and support Identify and develop new business opportunities Maintain strong customer relationships Keep CRM records up to date Liaise with ...

provide specialist support in the operational management, implementation, maintenance of data communication networks and projects assisting in the provision of continuous and acceptable service to all end users, including management and on-site supervision of approved third party service providers and contractors as well as support … national and locally defined targets and standards. To provide leadership to staff demonstrating high standards in order to ensure that a high quality of service is maintained. Able to analyse, investigate and interpret complex information/issues such as hardware configurations, performing comparisons and trend analysis on this factual ...

coordinate transport routes across the network - Monitor live operations and respond to disruptions in real time - Adjust schedules and allocate resources to maintain service levels - Communicate effectively with drivers, depots, and control teams to improve productivity and customer service levels - Ensure compliance with UK transport regulations … provider of flexible, temporary and permanent workforce solutions, enabling over 28,000 people into good work every day. We operate at more than 350 customer sites across England, Scotland and Wales. Please note that our job adverts are correct at the time of publication, but some details ...

ready for market, where your speed, precision, and technical expertise will directly influence sales performance and revenue. You will collaborate closely with the Service Coordinator and wider ecommerce team to maintain high-quality product listings, optimise pricing strategies, and support customer communications, helping to deliver a seamless … Ensure each device is fully operational and ready for sale. Accurately input device specifications into listing templates to maximise sale price. Work alongside the Service Coordinator to support pricing based on market research. Assist with customer queries via eBay or other ecommerce platforms where necessary. Maintain accurate records ...

design, fabricate, install, commission and maintain for commercial and industrial applications! Due to the consistent growth and expansion their now looking for Fire System Service Engineer who's familiar in the install, commission and maintenance on Fire Alarms, Emergency lighting and Sprinklers to join them ASAP! This … Phone + Laptop + Paid Travel & Enhanced Overtime Rates! Job Duties Include: Maintenance & Repair of fire protection equipment in line with current standards and customer requirements. Responding to demand service calls on all types of fire systems, emergency lighting & equipment. Participating in our on-call out rota. Carry ...

order that your application can be reviewed. We are looking for a Telematics Engineer to provide continued support to our growing and established customer base within Worcester and the surrounding areas. You will have access to many of our benefits, including annual shift allowance in addition to your salary … blog via the link here ! What will you be doing? Ensure Microlise product portfolio is full integrated into our customers assets Timely visits to customer sites to undertake the installation, servicing and continued support of our product suite Completing survey visits and identifying suitable solutions Completing QA (quality assurance ...