26 to 50 of 76 Customer Service Jobs in the West Midlands

scale projects, including infrastructure and application migrations to Microsoft Azure, cloud services implementations, and Microsoft Modern Workplace transformations, following Advanced Project Management standards. \n Customer Satisfaction: Deliver outstanding customer service, address feedback promptly, and build lasting client relationships. \n Project Initiation: Clearly define project scope, deliverables, risks … impacts, and costs, ensuring alignment with customer expectations. \n Planning: Create detailed project plans, accurately estimating timelines and resources to deliver on-time and within budget. \n Project Control: Monitor project progress, provide regular status updates to all stakeholders, and ensure adherence to project objectives. \n Team Leadership: Promote ...

Salary: £35,000 - £38,000 Shift Pattern: Monday to Friday, 8:00am 6:00pm (rotational coverage) Network IT are working with a leading Managed Service Provider (MSP) to recruit a talented 2nd Line Network Engineer to join their growing technical support team. This is an excellent opportunity … skills and experience supporting enterprise network environments. You'll be joining a highly skilled team responsible for delivering exceptional support across a range of customer infrastructures, providing both incident resolution and technical expertise across complex networking technologies. This role requires you to be on-site Monday to Friday ...

competitive salary with an annual bonus scheme Hybrid working policy Life Assurance and Health Cash Plan 25 days holiday plus bank holidays, increasing with service Enhanced Maternity, Paternity, Family and Bereavement Leave Company pension scheme with matched contributions up to 8% Access to Mller Rewards with hundreds of online … Mller locations. Working as part of our Technical Support Operations team, you'll take ownership of issues from start to finish, deliver an outstanding customer experience, and contribute to the continuous improvement of our IT services. Deliver exceptional 2nd line support, resolving incidents and service requests with ...

supportive operations team. This is a fantastic opportunity to gain hands-on experience in a commercial environment, working closely with sales, operations, finance and customer-facing teams. You'll develop valuable business skills, learn how a successful organisation operates, and build a strong foundation for future career progression. … eager to learn, this could be the perfect role to kick-start your career. What You'll Be Doing Supporting the processing of customer orders and commercial agreements Managing contracts, subscriptions and related administration Maintaining accurate customer records and business data Working with internal systems and Microsoft Excel ...

industrial and public sector environments throughout the UK. This represents an excellent opportunity to join a growing business with a strong reputation for quality, customer service and employee development. The company continues to invest heavily in its engineers through ongoing training, support and career progression opportunities. Salary & Benefits … planned preventative maintenance across Fire & Security systems Carry out fault diagnosis, repairs and remedial works Complete small works and system upgrades Respond to reactive service calls and customer requests Ensure all documentation and service reports are completed accurately Requirements: Experience servicing and maintaining Fire & Security systems Strong ...

industrial and public sector environments throughout the UK. This represents an excellent opportunity to join a growing business with a strong reputation for quality, customer service and employee development. The company continues to invest heavily in its engineers through ongoing training, support and career progression opportunities. Salary & Benefits … planned preventative maintenance across Fire & Security systems Carry out fault diagnosis, repairs and remedial works Complete small works and system upgrades Respond to reactive service calls and customer requests Ensure all documentation and service reports are completed accurately Requirements: Experience servicing and maintaining Fire & Security systems Strong ...

established and growing organisation that is investing heavily in its technology function. As part of their continued expansion, they're seeking a proactive and customer-focused IT Support Analyst to join their team. This is an excellent opportunity to become a key member of a supportive IT department, where … resolutions · Assisting with the maintenance and updating of desktop applications and network infrastructure · Supporting system upgrades, deployments and rollout projects · Working within agreed service levels and ensuring a high standard of customer service What we're looking for: · Previous experience in an IT Support, Service Desk ...

progress in your career. The Role You'll play a key part in delivering high-quality 1st/2nd line support across a varied customer base, working with technologies such as: Windows 10/11 & Windows Server Microsoft 365 (Teams, Exchange, SharePoint) Networking (DNS, DHCP, firewalls, switches, VPNs) VMware … Virtualisation Azure cloud services Hardware troubleshooting & device configuration General IT support, ticket management, and customer communication This is a hybrid role offering a mix of office and home working, ideal for someone eager to grow their skills in a structured, well-supported environment. What You'll Be Doing Resolving ...

Overview We are seeking a commercially driven Business Development Manager to manage an established portfolio of customer accounts whilst driving new business growth across its product divisions. The role offers an excellent blend of account management and business development, with responsibility for maintaining and growing existing OEM and manufacturing … customer relationships whilst identifying and developing new opportunities across a range of industrial sectors. The successful candidate will be based from the Birmingham office, working closely with internal teams and customers throughout the UK. Key Product Areas Supplying specialist solutions into OEM and manufacturing sectors including: Construction equipment manufacturers ...

Service Desk Coordinator Location: Kidderminster Salary: £25,000 per annum Vacancy Type: Full Time, Permanent As an IT recycler and supplier of IT Services, Greensafe IT have overseen more than three million devices through the IT lifecycle and, as a result, are perfectly placed to provide their customers with … brokerage service. The Role Due to continued growth within the company, they are looking for someone to be able to support their current Service Desk to prioritise and solve enquiries efficiently. The primary purpose of this role is to be responsible for the workflow and support of the Service ...

Field Communications Engineer you will join a team of dedicated, ambitious engineers in providing a high level of technical expertise and customer service to our clients. Ideal candidates will have a strong background in the telecoms/datacoms industry and a working knowledge of IP networking with … Installation and support of telecoms and IT/datacoms systems Using Supplier Portals to manage systems and faults. Responsible for generating, monitoring, and handling customer requests, issues, and fault reports. Undertaking surveys and support for technical installation projects.? Provide liaison and guidance to customers and 3rd party IT professionals ...

trust that we are committed to making their business future-ready. Your success is our success. We go above and beyond to deliver exceptional service quality and an unparalleled customer experience, becoming a true extension of your business. We are dedicated to fulfilling our promise to make your … business thrive. Job Description Are you a natural organiser with a passion for exceptional customer service? We’re looking for a detail-oriented Project Coordinator to be a vital part of our Delivery Operations team. In this role, you’ll serve as the main point of contact ...

Field Service Engineer Wanted Immediate Start! Nationwide (Field-Based) Salary: £32,000 £42,000 DOE Permanent, Full-Time Are you an experienced Access Control or Security Systems Engineer? Regional Recruitment are recruiting for a Field Service Engineer to join a professional and growing technology services provider. This … customer-facing, field-based role requiring a reliable, self-sufficient individual who can work independently across multiple client sites nationwide. You will be responsible for the installation, commissioning, servicing, and maintenance of access control and security systems, ensuring high standards of workmanship, technical accuracy, and customer satisfaction ...

Line IT Support Tamworth (5 days on-site) £24,000 - £26,000 + Training + Progression + Benefits Are you a customer-focused IT professional looking to develop your career in a fast-paced support environment where you will be the first point of contact and make a real … great opportunity to join a growing IT team where you will provide front-line support to end users, handling a wide range of service requests via phone, email and ticketing systems. You will be responsible for diagnosing and resolving first-line technical issues, ensuring high levels of customer ...

users across multiple UK locations, including the main office site and regional remote locations. The IT Support Technician will ensure business continuity through excellent customer service and technical proficiency. Key Responsibilities: Manage and fulfil laptop demand across multiple sites in the Midlands, with occasional travel to Manchester (Full … face and remotely), ensuring a high-quality user experience Maintain accurate stock control to meet business demand efficiently Resolve all IT incidents and service requests under your remit Understand and troubleshoot basic network connectivity issues Supervise 3rd Party Engineers undertaking installation, configuration, and repair activities Assist with new site ...

join our clients growing sales team. This is an exciting opportunity for someone with a passion for account development, relationship building, and delivering outstanding customer service within the IT channel. Working closely with some of their most important reseller partners, you will play a key role in driving … tailers. You will build strong relationships at multiple levels, identify new opportunities, and work closely with internal teams to provide exceptional customer experiences. This role combines account management, business development, forecasting, and commercial planning, making it ideal for a proactive sales professional who thrives in a fast-paced environment. ...

require working away from home, with overnight hotel stays where necessary. Essential Requirements Previous experience as an EPOS Engineer, IT Field Engineer or Field Service Engineer Strong hardware installation and fault-finding skills Excellent customer service and communication skills Ability to work independently Own reliable vehicle ...

party testing & assist in keeping projects on track. Report results using standard technical procedures where necessary. Run the artwork change process. Support the Customer Service Team with Technical Advice and customer enquiries. Assist with routine & process/product development testing where necessary. Experience we are looking ...

your time visiting existing and prospective customers to generate new business Develop and maintain long-term relationships with key accounts, maximising sales and customer retention Identify and pursue new business opportunities within your designated territory Promote and sell trailers, parts, equipment, and related services Prepare quotations, negotiate deals … convert opportunities into sales Support and collaborate with the branch team to ensure excellent customer service Support branch operations, including stock management and achieving sales targets Lead and motivate the branch team when required Maintain accurate CRM records, sales forecasts, and customer visit reports Enhance market share ...

PowerPoint. Familiarity with Agile, Jira, BPMN, wireframing or user stories is advantageous. Relevant training, project work, degree study or transferable experience in administration, operations, customer service or technology is welcome. ...

together We're dedicated to protecting what matters most - our people, our customers, our communities and the environment. At Macfarlane Packaging, our commitment to customer satisfaction, sustainability and continual improvement creates a highly collaborative, supportive and friendly workplace where you can unpack a career that grows. With more than … love to hear from you. The Senior IT Support Analyst Role We're investing heavily in modern workplace technologies and AI-powered service management, including Freshservice Freddy AI, Microsoft Copilot and Claude Enterprise, giving you the opportunity to help shape the future of IT support across the business. ...

From £35,000.00 + per year - Negotiable Job description: Service Engineer (DI & RO Systems) - PERMANENT Location: Birmingham Salary: £35,000+ per annum (negotiable depending on experience) We are currently recruiting for experienced Service Engineers with a background in DI (Deionised) and RO (Reverse Osmosis) water treatment systems … either a mechanically or electrically biased engineer with strong pump and water systems experience to work across varied commercial and industrial sites. Key Responsibilities: Service, maintenance, and repair of DI and RO water treatment systems Working with pumps, pressure systems, and associated plant equipment Diagnosing faults and carrying ...

attitude and the drive to succeed. Whether you've worked in field sales, retail management, telecoms, recruitment, merchant sales, trade counter, hospitality or another customer-facing role, this could be the opportunity you've been looking for. The Role This is a field-based position where … support and training from an experienced team. Key Responsibilities Identifying and developing new business opportunities across your territory. Booking and attending face-to-face customer meetings. Building lasting relationships with business owners and decision makers. Delivering engaging product demonstrations and presentations. Managing the full sales process from initial contact ...

Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth … client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £28k basic salary ...

have a good understanding of computer systems , mobile devices, and other technical products Overview/To have the ability to: Take ownership of customer issues reported and see problems through to resolution Research, diagnose, troubleshoot and identify solutions to resolve Mobile devices and system issues Follow standard procedures … support related to computer systems, hardware, or software to clients, end users, and the organization they work for. Monitor, respond to and document all service support requests and resolutions via telephone or email to support clients Responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions. ...