51 to 75 of 227 Customer Service Jobs in the West Midlands

Claimants/landowners Undertake option and lease negotiations, valuations and general professional negotiations Feasibility and development appraisals Site brokerage and at all times ensuring that high quality standards of service level and professional behaviour are adhered to Negotiation of disturbance claims following works. Consents for access across third party land for works. Assist in the management and guidance of … You will be a MRICS Surveyor and Registered Valuer ideally with experience gained within the Rural sector alongside a business development-orientated attitude with a focus on delivering excellent customer service. Compulsory Purchase experience desirable although this is not essential as we have excellent training available through our Infrastructures Academy. Rural surveying experience could be beneficial as aspects of More ❯

dynamic nature of case loads, we aim to migrate these efforts to the public cloud, leveraging its elasticity and automation capabilities. The ideal candidate is passionate about technology and customer service. A true problem solver who takes ownership of issues and sees them through to resolution. You should understand diverse customer environments and be comfortable communicating with security … teams, operations, and legal teams. Candidates must possess technical expertise, a customer-first mentality, initiative, and interest in a fast-paced, high-growth environment. As a senior team member, you will support and mentor junior staff and handle multiple projects simultaneously. Extensive travel may be required on short notice. Reporting to the Global Head of Digital Forensics & Incident Response … Remediation team, collaborating with cross-functional teams within the organization. Essential Functions Provide reliable guidance, both technical and non-technical, to help clients restore operations after a disaster. Own customer issues from troubleshooting to resolution or escalation. Identify and escalate urgent issues. Meet or exceed customer expectations regarding response quality, timeliness, and overall experience. Act as the point More ❯

Customer Service/Sales Representative Permanent Kingswinford £25,300 + Bonus What’s on offer: £25,300 per annum Monday – Friday 8am - 4pm/9am - 5pm Permanent 25 Days Annual Leave plus Bank Holidays Learning and training opportunities Company Pension Scheme Free onsite parking We are currently working with a well-established company who are looking for an … enthusiastic Customer Service/Telesales Advisor to join their team. The Successful Candidate will need to be confident in a target driven environment and have excellent customer service skills. Key Responsibilities: Receiving inbound customer calls and dealing with all queries in a professional manner. Providing Technical support over the telephone where required on company products. … Assisting with enquiries receive via internal web chat function in a quick and accurate fashion. Providing an extremely high level of customer service befitting quality retailer. Initiating sales with potential customers via phone or e-mail. Listening to customer needs and informing them of relevant products. Creating lasting relationships with customers to enable repeat sales. Taking an More ❯

Job Opportunity: Administrator & Customer Service Agent Location: Coventry? Salary: £26,000 per year? Own transport required due to location Kickstart Your Career in Ecommerce! Are you a recent graduate eager to launch your career in ecommerce and customer service? Do you enjoy working with data and helping customers? If so, this could be the perfect opportunity … About the Company We are recruiting of behalf of a family-run business based in Coventry operating within the ecommerce retail sector who pride themselves on our friendly team, customer-first ethos, and commitment to quality service. The Role We’re looking for a proactive and detail-oriented Ecommerce Administrator & Customer Service Agent to join the team. … This is a varied and hands-on role, ideal for someone looking to gain experience in ecommerce operations while delivering excellent customer support. Key Responsibilities Deliver friendly and efficient customer service via phone and email Manage and update product listings on our ecommerce platform Process orders and liaise with suppliers and couriers Use Microsoft Excel to manage More ❯

Role: Technical Customer Support Advisor Location: Hereford (Office Based + Local Travel) Salary: Up to £30,000 + Benefits + Career Development Are you ready to take your passion for people and interest in tech to the next level? We’re recruiting on behalf of a well-established and highly respected IT services provider based in the Herefordshire area … with a loyal and growing client base across the region. This is a customer-facing support role, ideal for someone who enjoys solving problems, building relationships, and delivering outstanding service, either as a natural next step from a customer service environment, or as a shift into a more people-focused role for someone with a technical … to-day support to a wide range of business and residential customers Assisting with pricing, product advice and general technical queries Acting as the go-to contact for incoming service requests and support needs Building great relationships with customers, both remotely and in person Working closely with the internal team to ensure smooth delivery and client satisfaction We’re More ❯

Carbon60 are looking to recruit a highly organised and customer focused Help-desk Coordinator based in a busy hospital in Smethwick, West Midlands . This is an excellent opportunity to join a friendly team on a temporary ongoing position. You will be the first point of contact for service requests, responsible for jeopardy management, dispatching engineers, and tracking … remains calm under pressure. Attention to detail and the ability to multi-task and prioritise workload are key. The Role: Respond to incoming calls and emails, logging and managing service requests. Prioritise and dispatch work orders to engineers, ensuring jobs are dispatched to the right engineer and completed on time. Jeopardy management : Ensure all work orders are logged correctly … updates and reporting. Monitor and mitigate failed jobs, ensuring timely intervention when necessary. Work collaboratively with the other teams and contractors to resolve queries efficiently. Maintain high standards of customer service and professionalism at all times, recognising the impact on patient care . The Successful Candidate: Experience providing excellent customer service, ideally in a help-desk More ❯

CANDIDATE MUST HAVE A DBS We are seeking a proactive and organised Helpdesk Co-Ordinator to join our team. This is a vital front-line role, helping to manage service requests and support our engineering teams in delivering a high standard of service - all with a focus on quality and professionalism that ultimately impacts patient care. Key Responsibilities … Respond to incoming calls and emails, logging and managing service requests efficiently. Prioritise and dispatch work orders to the appropriate engineers, ensuring timely completion. Monitor job progress (jeopardy management) and maintain accurate, up-to-date records in the system. Identify and resolve failed or at-risk jobs with prompt intervention. Work closely with internal teams and external contractors to … resolve queries and support operations. Deliver high levels of customer service and maintain professionalism at all times. What We're Looking For: Proven experience delivering excellent customer service, ideally in a helpdesk or call centre setting. Strong verbal and written communication skills. Ability to work both independently and as part of a team. Solid IT skills More ❯

Are you a motivated individual with a Level 3 qualification (a BTEC or equivalent) who enjoys solving problems, learning new skills, and delivering excellent service? Would you like to develop your knowledge of technical support, and logistics as part of a friendly supportive team? If so, this apprenticeship is the ideal next step in your career. Role As an … Logistics Assistant, you'll gain a broad understanding of how our products work and how we support customers. You’ll learn to assist with technical enquiries, plan deliveries, schedule service work, and update customer records in our CRM system. This is a varied role that combines customer communication with logistical coordination, working closely with colleagues in our … service, engineering, and delivery teams. Full training and support will be provided throughout your apprenticeship. Key responsibilities: Learn how hot tubs are built and operate to provide helpful technical support and troubleshooting advice Assist customers by phone and email in a clear, friendly, and professional manner Process parts enquiries and sales, helping customers find the right solutions Organise pre More ❯

solutions. Work with Azure Services to integrate with D365 Solutions. Execute deployments ensuring adherence to version control and deployment processes. Conduct unit testing, peer reviews and code reviews. Translate customer requirements into Functional and Technical specifications. Ensure all solution architect, development and testing tasks adhere to Development and Information Security policies and procedures. Work with the IP Product Manager … to deliver and maintain NFP Solutions used across the customer base. Provide technical support for existing D365 solutions, troubleshooting and resolving issues. Create, maintain, and update documentation, adhering to Development standards, including specifications and release notes. Collaborate with solution architects and functional consultants to deliver projects on time and on budget. Work within development quality targets which may change … and marketing teams to aid the sales and delivery of D365 solutions. Stay updated on the latest Microsoft Dynamics D365 and Power Platform updates to support CSI. Travel to customer sites as required to support implementation. Excellent customer service Ability to prioritise changing demands Excellent problem-solving ability Excellent verbal and written communication skills Solution based and More ❯

of Openings: 1 Worker Type: Permanent Position Overview: The Field based Machine Control Engineer would report directly to the Installations Team Leader (Regional) and would be responsible for providing customer support through the performance of on-site Machine Control installations, measure, diagnosis, troubleshooting, service, and repair of on machine control systems – across all machine types, brands and technology … in providing on machine installation, on SITECH/Trimble equipment across all OEMs, OEM Dealers and Customers. [Dozer, Excavator, Grader, Paver, Compactor with GCS900, CCS900, DPS900, Earthworks systems]. Service – Primary resource in providing on maintenance, support call-out/telephone calls, trouble shooting and support on SITECH/Trimble equipment across all OEMs, OEM Dealers and Customers. … equipment as part of the installation, rental, or support of equipment in the field. [10%] Operations – Support the Machine Control Installation, Calibration and Support Team Leader to effectively deliver customer requirements with installations and planning of operations. [5%]. Operations – Ensures the operational quality of the system by documenting post-installation testing for record keep. [5%]. Training & Development More ❯

of a case through to its conclusion Provide HR advice in relation to HR policy, practices & procedures Utilise technology, including our case management system, to remotely deliver a quality service to our customers Handle inbound ER phone calls from our customers Exposure to a wide variety of contracts across many sectors, both public and private Be part of a … wider customer service focussed People Support team, Mitie's central HR function What are we looking for? Employee Relations knowledge or keen interest in Employee Relations CIPD qualified or looking for the opportunity to be supported with your studies Proficient IT skills including MS Word, MS Excel and MS PowerPoint. An understanding of HR systems would be an … advantage. Keen interest in Employment Law. Strong understanding of and respect for confidentiality. Competencies Curious thinker - has an inquisitive mind, researches and asks questions. Strong customer service focus, with excellent written and oral communication skills. Strong case management skills where there are competing priorities Well organised, with the ability to work to tight deadlines and excellent attention to More ❯

Start your tech career as a Digital Device Repair Technician Apprentice! Work with experienced techs to learn hands-on device repair, customer service, and sustainable practices. If you're passionate about technology and eager to gain real-world skills, this is the perfect opportunity to grow in a fast-paced, rewarding industry. Apply now! Role This apprenticeship offers … technician to gain skills and experience in diagnosing, repairing, and refurbishing a wide variety of digital devices. The successful apprentice will play an integral role in the repair workflow, customer engagement, and sustainable device practices. Key Responsibilities: Device Intake & System Management: Receive devices for repair and log them accurately using a Point of Sale (POS) system to ensure smooth … tracking and efficient service Diagnosis & Repair: Identify issues with both hardware and software, carrying out necessary repairs to meet time and cost efficiency standards for customers Stock & Repair Tracking: Conduct regular inventory checks for all repair parts and maintain accurate records of repair stages for each device Sustainability Focus: Refurbish devices to high standards for resale and ensure proper More ❯

of Openings: 1 Worker Type: Permanent Position Overview: The Field based Machine Control Engineer would report directly to the Installations Team Leader (Regional) and would be responsible for providing customer support through the performance of on-site Machine Control installations, measure, diagnosis, troubleshooting, service, and repair of on machine control systems - across all machine types, brands and technology … in providing on machine installation, on SITECH/Trimble equipment across all OEMs, OEM Dealers and Customers. Dozer, Excavator, Grader, Paver, Compactor with GCS900, CCS900, DPS900, Earthworks systems . Service - Primary resource in providing on maintenance, support call-out/telephone calls, trouble shooting and support on SITECH/Trimble equipment across all OEMs, OEM Dealers and Customers. … equipment as part of the installation, rental, or support of equipment in the field. 10% Operations - Support the Machine Control Installation, Calibration and Support Team Leader to effectively deliver customer requirements with installations and planning of operations. 5% . Operations - Ensures the operational quality of the system by documenting post-installation testing for record keep. 5% . Training & Development More ❯

to our work in an ITIL-aligned environment. It's an IT role like no other, which comes with excellent training and the chance to build your skills. The Customer Service Centre (CSC) provide IT support to the Counter Terrorism Policing network. With the growing threat to National Security, we need to add to our dedicated teams. It … MS-SQL, Visual Studio), you should be just as adept with people - and be able to explain technical issues simply and form good working relationships. If you can combine customer service experience with strong IT literacy, we can offer you an exciting role in a supportive team. The applications in our portfolio are mostly bespoke but we'll … . The role is office-based with occasional opportunities to work from home. Key Tasks The post holder will be required to do the following: Working within a service team monitoring components such as web servers, applications servers, log files, disk space and MS-SQL databases. A point of escalation for all Application related issues within the Applications Team More ❯

role) Work pattern: Monday- Friday (8:30-5:30) Employment type: Permanent THE ROLE Are you an energetic and motivated leader with a passion for technology and delivering exceptional customer experiences? We're looking for an experienced Professional Services Manager to take ownership of our professional services function. In this key leadership role, you'll be responsible for managing … our professional services team while working closely with our sales team and clients. You'll play a pivotal role in overseeing the delivery of a wide range of IT service solutions, ensuring projects are delivered effectively and clients receive the highest level of service. If you're a team player with a proven track record of leading high-performing … teams and driving customer satisfaction, we want to hear from you. This role involves managing a team of six professionals while taking a hands-on lead in overseeing client infrastructure. The ideal candidate will have a technical background in IT, print and telecoms, with a strong working knowledge of ControlSuite and Papercut being preferable. KEY RESPONSIBILITIES Managing the PS More ❯

Technical Support Engineer - Coventry Are you an enthusiastic and motivated individual with a flair for technology and a passion for providing exceptional service? An esteemed engineering company in Coventry is seeking a dedicated Technical Support Engineer to join their Customer Support Department. This role offers the chance to make a significant impact by providing advanced technical support to … balance of an office-based position with occasional out-of-hours work from home, providing a blend of structure and flexibility. - Impactful Role: Play a crucial role in ensuring customer satisfaction by resolving complex technical issues and contributing to the improvement of products and services. Key Responsibilities: - Deliver technical support to end-users via phone, email, and remote assistance … ensuring a high level of customer service. - Handle escalated calls from tier 1/first line support members, providing advanced troubleshooting and resolution. - Escalate unresolved issues to management or the technical team as necessary. - Assist in managing support, upgrade, and installation projects, ensuring smooth execution and customer satisfaction. - Create and update support documentation and processes to enhance the More ❯

7am - 5pm on a 3-week rota shift (early, middle and late) Weekend cover will apply on a rota basis (39.5 hours per week) Job description Reporting to the Service office manager in the after-sales division Main job purpose: Provide timely and accurate technical assistance, both mechanical and electrical to field and workshop-based employees, using both remote … timely manner. Maintain accurate files and notes relating to product and support calls received. Identify common failure modes and work with relevant departments to improve the product. Support the Service Office team on technical matters where required. Review test and job sheet reports to offer support on the technical content. Administration Creation of detailed estimates and quotations. Provide support … Always utilise internal systems effectively and accurately. Support Warranty meetings where required based on evidence of in life failures. Provide detailed findings and trends on identified failures. Support the Service Office team during busy periods. Personal focus Positively support and promote the company internally and externally. Ensure business values, behaviours, and processes are always adhered to. Maintain own skills More ❯

we are looking for a Software Engineer with a Front End focus to join our team. As a Front End Software Engineer at Flooid, you are responsible for building customer facing applications. You should be able to translate our company and user needs into functional and appealing interactive applications that meet high development standards. Our global Software Engineering team … travel to Birmingham is essential. Access to learning opportunities, including a Udemy Business account, to support your professional growth. A diverse and supportive team that values integrity, adaptability, and customer-centricity. Our technology stack includes: Java (JUnit, Mockito, Selenium) JavaScript Spring core/web/remoting/boot Angular SQL/MongoDB GCP Requirements: You have a passion for … to be part of the Flooid Engineering team.You should be a hands-on person with a positive "can-do" attitude who wants to work collaboratively to deliver an excellent service to our customers. We are looking for you to demonstrate the following competencies: Good communication skills. Ability to work collaboratively with a team of mixed disciplines, keen to build More ❯

Monday- Friday (8:30-5:30) Employment type: Permanent THE ROLE If you're a driven individual who thrives in a collaborative environment and takes pride in delivering exceptional service, we'd like to hear from you. We are seeking to hire a skilled IT Pre-sales Consultant to join our professional services team and work closely with our … sales team. You will be responsible for building and supporting client-centric solutions for a host of IT service solutions across IT infrastructures, VoIP and print management. KEY RESPONSIBILITIES Provide technical expertise and support in pre-sales activities. Solutions design and advice for IT services, telco/connectivity solutions and print infrastructures. Collaborate with clients to understand their needs … and provide tailored solutions. Working with sales consultants to support their activity. Build and maintain strong client relationships and provide excellent customer service and support. Work in a hybrid role with easy access to either our London or Birmingham office, as well as being able to attend client sites. ESSENTIAL EXPERIENCE & QUALIFICATIONS Full Microsoft certifications in Azure and More ❯

the Defense Information Systems Agency (DISA). The Senior Business Analyst will support IT Standards Configuration Management, Modernization, Policies, and Guidance. G3G strives to provide superior quality and unparalleled customer service in all aspects of our business. We believe each employee contributes to the success and growth of our Company. It is our goal to provide our employees … and adjudicating comments for various IT Standards related documents and data. Identify areas to modernize DoD IT Standards support and implement updated business processes to enhance efficiency for the customer Translate business requirements into functional and technical specifications, ensuring alignment with project goals. Communicate complex information to both technical and non-technical audiences, fostering collaboration with the customer … the customer. Strong analytical skills for identifying problems, understanding business needs, and developing effective solutions for the customer. Excellent written and verbal communication skills to effectively communicate with the customer, document requirements, and present findings. Familiarity with business analysis methodologies, tools, and technologies (e.g., Agile, Scrum, SQL, or Power BI) is beneficial. Required Education, Licenses and Certifications: Bachelor's More ❯

Location: Solihull, West Midlands (Hybrid - minimum three days a week on-site, typically Mon, Wed & Thu) Salary & Benefits: £75,000 - £95,000 DOE + 25 days holiday (increasing with service) + enhanced pension, private medical, life assurance, income protection, enhanced family-friendly leave, and funded professional development We are recruiting for an Enterprise Systems Architect for an established, product … led connectivity provider whose 20-year track record of innovation and customer service has seen their team grow to 110+ staff and counting. Operating from modern offices in Solihull, their Process & Systems function sits at the heart of the business, driving continuous improvement across CRM, ERP, order-management and billing platforms. Joining this tight-knit group offers direct … data and integration architectures that align with strategic objectives. Translating business and BA-captured requirements into clear technical specifications for development teams. Leading system integration projects across CRM, ERP, service management and billing domains. Providing hands-on technical leadership, mentoring developers and collaborating closely with BAs and QA. Championing best practice in Agile delivery, CI/CD, security, performance More ❯

to meet agreed targets within Telent 27s Highways business. Focussing on Business Development and opportunity qualification activities that will result in achieving agreed growth targets through contract renewal & new customer acquisition. Leading virtual teams to achieve a well-defined financial and/or strategic objective. Ownership of an Account Plan and inputting to the Highways business 27 strategy, with … up to date with details of Accounts, Contacts & Opportunities Directing Highways Marketing activities (advertising, press releases, trade shows etc) working with our Marketing department. Maintaining and improving Telent 27s customer care and satisfaction scores. The role requires demonstrable experience and a proven track-record of managing key customer relationships (e.g. National Highways, Transport Scotland, Transport Infrastructure Ireland, Traffic … Wales), achieving sales to ensure that you maintain and exceed sales growth targets, supporting sales and business development strategies. Through your contribution to delivering consistently high levels of customer service and by securing new profitable business, Telent 27s position in the UK Highways Sector will be assured. Typical deliverables for the role: Ownership & development of profitable opportunities for More ❯

clients receive expert-level assistance across a range of BC issues. This is a great opportunity for an experienced consultant who thrives on problem solving and delivering high-quality customer service in a fast-paced environment. Role Responsibilities Provide 2nd and 3rd line support for Dynamics 365 Business Central and legacy NAV systems Act as the escalation point … sales, purchasing, inventory and warehousing Strong communication skills and ability to manage client expectations effectively Logical problem solver with great attention to detail Familiarity with support ticketing systems and service desk processes What's on Offer Salary up to £50,000 25 days holiday plus bank holidays Remote or hybrid working options to suit your lifestyle Progression opportunities into More ❯

our Barford office, near Warwick. We are passionate about supporting one another, and always encourage learning and growth within the team, while continuing to pride ourselves on our excellent customer service, and are well regarded by our customers for doing so. About you: Do you have proven Account Management experience and/or Automotive Retail experience? Do you … been developing and providing software and digital solutions for the retail automotive industry since 2001. We provide cloud-based solutions, specialising in day rate insurance, stock management, financial management, service to sales prospecting and vehicle appraisals. Our products along with our proactive Account Management help our clients to improve performance and profitability across their business and are utilised by More ❯

programs and supporting the expansion and upgrade of ESB's EV charging networks. Reporting to the Head of Operations Asset Management. The role will encompass the resolution of escalated customer complaints, assessing the quality of maintenance regimes and safety aspects of charging stations and associated equipment. The role requires expertise in quality assurance processes and safety protocols in maintaining … respect to equipment, staff, contractor and public safety. Contractor and Supplier Management. Management of Maintenance Contractors and chargepoint suppliers. Assist with tender documentation, evaluation and procurement strategies as required. Customer Focus: Continually strive to ensure that the ESB ecars infrastructure operates in a safe, reliable and customer-friendly manner. Work to improve or promptly address any issues affecting … the EV charging infrastructure network. Teamwork: Work collaboratively within ESB ecars and other cross-functional teams to ensure a strong customer focus is maintained and to ensure project delivery & performance as well as risk management. Telecommunications: Work with the communications providers to ensure reliable communications with the charging infrastructure. To identify and resolve communications issues when they arrive. Network More ❯