51 to 75 of 143 Customer Service Jobs in the West Midlands

annum plus a car allowance, bonus and many other benefits. In this role, you will drive business development from securing new enquiries to handover to operations, ensuring high-quality service delivery across the UK, with particular emphasis in the Midlands. If you're a Business Development Manager with experience within the Industrial Services sector (particiularly jet vac's, high … broad range of industrial services, including waste removal and infrastructure cleaning solutions. Maintain a strong pipeline of new business opportunities and contribute to the company business plan. Foster strong customer relationships by ensuring high service standards, addressing non-conformances, and providing timely feedback. Maximise margins on projects and ensure continuity of work for the business teams. Collaborate across … divisions to identify other opportunities, especially within waste treatment and disposal through other sites across the business group. Collaborate with Account Managers, Admin Staff, and Operations to ensure seamless service delivery and contract management. Manage the tender process, including document reviews, financial analysis, and ensuring compliance with Tender Governance procedures. Monitor market trends, competitors, and relevant industry developments to More ❯

sell Fire Stopping Products. You will be responsible for delivering the company market strategy, identifying new market opportunities, and feeding back market intelligence. You will work closely with our customer services team based in Essex, our national specification manager, and the wider team based across the UK. What you'll do: Maintain current customer base and gain new … customers through various communication platforms Conduct regular customer and site visits and offer technical support Provide CPD to architects or main contractors and represent the company at trade shows Manage a large customer caseload and meet sales targets Update and maintain CRM regularly Serve as a main point of contact for customers, liaising with other departments to offer … effective technical and customer service What you'll bring: Proven experience in a sales-focused position within the construction industry Ability to manage a large customer base and prioritize site visits and calls Personable and customer-focused Proficient in MS Office and CRM tools We are named the world's most trustworthy company in the construction More ❯

to track KPIs and identify opportunities for improvement. • Solving operational challenges through root-cause analysis and data-driven recommendations. • Collaborating with stakeholders across the EMEA North Region to enhance service delivery and supply chain efficiency. • Driving continuous improvement and contributing to strategic projects. What we re looking for: • Exceptional analytical skills with a problem-solving mindset. • Advanced Excel skills … and comfortable working independently. • Experience in using SQL and database knowledge is a plus, but not essential. Why join us? • A role with real impact on business performance and customer satisfaction. • Hybrid working flexibility. • Opportunities for career progression as the business grows. • A collaborative culture that values innovation and continuous improvement. If you re ready to turn data into … actionable insights that shape the future of retail and e-commerce service delivery, apply today and take the next step in your career. The team at Plum Personnel are totally committed to customer service and the principles of equality and diversity in recruitment and employment. Your application will be carefully consider in line with the skills, experience More ❯

Are you an experienced Technical Sales/Customer Services Advisor keen to support solutions within the manufacturing sector? If so, the following permanent role could be for you. My client is a leading manufacturer of custom-made steel door solutions in the Newcastle-under-Lyme area. They are looking for an Internal Sale Support Officer/Customer Services … Production Teams. This is an exciting time to join a thriving business who have recently experienced significant investment in the growth and in the facility to ensure market leading customer quality and innovation. You will be responsible for: Preparing and submitting quotes in line with customer requirements and health and safety requirements Responding to customer enquiries by … customers (specification advice, preparing and submission of literature) Providing after sales support (drawings and specifications) Providing support to the external sales team Sourcing new customers You will have: Strong customer service and query resolution skills Proficiency in MS Office Strong organisations skills Some experience of technical sales (highly desirable) Estimating experience within the manufacturing industry (highly desirable) CAD More ❯

Start your tech career as a Digital Device Repair Technician Apprentice! Work with experienced techs to learn hands-on device repair, customer service, and sustainable practices. If you're passionate about technology and eager to gain real-world skills, this is the perfect opportunity to grow in a fast-paced, rewarding industry. Apply now! Role This apprenticeship offers … technician to gain skills and experience in diagnosing, repairing, and refurbishing a wide variety of digital devices. The successful apprentice will play an integral role in the repair workflow, customer engagement, and sustainable device practices. Key Responsibilities: Device Intake & System Management: Receive devices for repair and log them accurately using a Point of Sale (POS) system to ensure smooth … tracking and efficient service Diagnosis & Repair: Identify issues with both hardware and software, carrying out necessary repairs to meet time and cost efficiency standards for customers Stock & Repair Tracking: Conduct regular inventory checks for all repair parts and maintain accurate records of repair stages for each device Sustainability Focus: Refurbish devices to high standards for resale and ensure proper More ❯

informed. Share knowledge and support the 1st line team to reduce escalations over time. About You We’re looking for someone with a passion for problem solving and excellent customer service. If you thrive on variety and enjoy working with different technologies and people, this could be the right fit for you. 2+ years’ experience in IT support, ideally More ❯

large public sector organisation needing urgent 1st line support across multiple UK sites. What you'll be doing First point of contact for IT queries via phone, email and service desk Logging, triaging and resolving incidents quickly to keep users working Supporting Windows 10/11, Office 365 and mobile devices Assisting with account administration in Active Directory Escalating … more complex issues to 2nd line where needed What we need from you Solid experience in 1st line IT support/service desk Confident with Active Directory and Office 365 Good customer service skills - clear, calm and professional on the phone Familiarity with mobile device support (laptops, phones, tablets) A Standard DBS check (or willingness to obtain More ❯

Speedy are the UKs leading hire provider with the widest range of tools, specialist hire equipment, plant and support services everything for every job! Based at our customer sites, the Mobile Engineer plays a key role in our operations, ensuringequipment service schedules are up to date and responding to our customers in their times of need, should equipment … breakdown. What you'll do Carry out servicing, maintenance, and repairs on a wide range of hire equipment including power tools, lifting gear, and plant machinery. Travel between customer sites and Speedy depots to deliver expert engineering support. Ensure all equipment is safe, compliant, and ready for hire. Provide excellent customer service and technical advice when needed. More ❯

environments. Excellent PowerShell scripting and automation skills to automate repetitive tasks and build small to medium-complexity automated solutions. Database Administration Skills are welcome (MS SQL, MySQL). Outstanding customer service skills. Strong organisational, troubleshooting, decision-making, and analytical skills. Ability to work with limited supervision, self-starter, and strong time management skills. Ability to adapt to handle More ❯

The role will be responsible in providing 3rd-line technical support to resolve complex hardware, software, and network issues. Responsibilities - (but not limited to) Providing the type of personalised customer service you’d expect from a small firm handling 2nd and 3rd line support via telephone, email and remote support tools. Diagnosing and resolving complex issues in a … The creation, maintenance and publishing of support documentation in order to assist colleagues in the quick resolution of incidents and to enable users to become more self-sufficient. Visiting customer sites to provide support and install new systems. Person Specification A proven understanding of: o Microsoft Azure, Microsoft Intune/Endpoint Enrolment. o Power Automate and PowerShell scripting. o More ❯

Skills & Knowledge: A keen interest in IT Willingness to learn Team Player In-depth knowledge of hardware and software Up-to-date knowledge of IT and software trends Strong customer service ethos Excellent communication skills The ability to quickly establish good working relationships with clients The ability to work to deadlines and under pressure Problem solving attitude Analytical More ❯

Effective at managing multiple priorities under pressure. Excellent communicator, able to engage stakeholders at all levels. Skilled in tailoring technical information for varied audiences. Detail-oriented with a strong customer service focus. Strong documentation and governance writing skills. Works well independently and collaboratively. Builds strong relationships with end users. Knowledge of PaaS, SaaS, and IaaS technologies. Understanding of More ❯

roleholder will be required to develop chatbots as well as a contact centre based on Dynamics with Co-Pilot IVRs. The ideal candidate will have knowledge in Azure Communication Service (ACS) and Event Grid. Playing a crucial role in designing, developing, and implementing solutions using Microsoft Dynamics 365. You will work closely with stakeholders to understand business requirements and … growth of the Serco Complex Case Management team capability About You Requirements Minimum of 5 years of experience in Dynamics 365 development and customisation Proficiency in Dynamics 365 (CRM, Customer Services, Sales and Marketing) Experience with Omnichannel for customer service is essential Strong knowledge of C# .NET, JavaScript, HTML, and SQL Proven experience with Power Platform (Power … Services Working with and within DevOps practices Understanding and managing enterprise size Dataverse instances Expert in tools and usage of XRM Toolbox Experience with configuring and maintaining Microsoft Field Service & IoT About Us Why join us? Career coaching and access to upskilling throughout your entire FDM career Initial upskilling pre-assignment that has been accredited by TechSkills Assignments with More ❯

Permanent Salary: £25,400.00 -£26,000.00 per year Benefits: Company pension Work from home Schedule: Monday to Friday Supplemental pay types: Bonus scheme Education: GCSE or equivalent (preferred) Experience: Customer service: 1 year (preferred) Technical support: 1 year (required More ❯

clients, teams, and facilities remain safe and compliant. This isn’t just monitoring screens — it’s real-time problem solving , decision-making under pressure , and leading by example in service delivery and operational excellence. What You’ll Do Be a core member of the duty team, delivering operational needs safely and in line with legislation Use cutting-edge IT … analytics, sustainability, safety, and customer experience tools Support frontline teams, sector leads, and key accounts daily Act as the first responder for all out-of-hours incidents and operational planning Ensure deployed assets remain safe and secure — escalate incidents when needed Deliver daily reporting on productivity and performance About You Experience working to structured processes and procedures Customer Service Experience Clear and confident team communication skills Report writing ability (you’ll use it daily) Cool-headed decision-making under pressure Happy to work shifts (4 days, 4 days off, 4 nights & repeat) Bonus points for previous SOC (Security Operations Centre) experience Able to pass BS7858 Vetting (including standard DBS check, financial check, 5 years address history More ❯

clients, teams, and facilities remain safe and compliant. This isn’t just monitoring screens — it’s real-time problem solving , decision-making under pressure , and leading by example in service delivery and operational excellence. What You’ll Do Be a core member of the duty team, delivering operational needs safely and in line with legislation Use cutting-edge IT … analytics, sustainability, safety, and customer experience tools Support frontline teams, sector leads, and key accounts daily Act as the first responder for all out-of-hours incidents and operational planning Ensure deployed assets remain safe and secure — escalate incidents when needed Deliver daily reporting on productivity and performance About You Experience working to structured processes and procedures Customer Service Experience Clear and confident team communication skills Report writing ability (you’ll use it daily) Cool-headed decision-making under pressure Happy to work shifts (4 days, 4 days off, 4 nights & repeat) Bonus points for previous SOC (Security Operations Centre) experience Able to pass BS7858 Vetting (including standard DBS check, financial check, 5 years address history More ❯

thinking institution that values people and promotes continuous improvement. Your new role As a Helpdesk Manager, you will lead a team of four in delivering a high-quality support service across the organisation. You will oversee the day-to-day operations of the helpdesk, ensuring that all enquiries received via telephone, email, and the helpdesk system are handled efficiently … professionally, and in line with service level agreements.You will be responsible for allocating incoming requests, monitoring team performance, and ensuring timely resolution or escalation of issues. You'll play a key role in promoting the helpdesk system internally, driving adoption and ensuring users are informed and supported throughout their service journey. In addition, you will analyse helpdesk data … track KPIs, and produce insightful management reports to identify trends and support continuous service improvement. You'll also manage complaints and feedback processes, ensuring appropriate escalation and resolution, while celebrating positive feedback to foster a culture of recognition and excellence. What you'll need to succeed To be successful in this role, you will bring strong leadership and team More ❯

teams. The programme will provide you with full training and support to equip you with the technical and soft skills needed for a successful career in IT. Our technical service desk ensures that our colleagues have the hardware and software required to perform their roles and support the Business. You will learn how to take end-to-end ownership … see them through to resolution. As part of onboarding, you will have access to our training and quality assurance program to help develop and offer a best-in-class service to our internal customers. IT Support are responsible for resolving 2 nd line incidents and provisioning technology equipment for our colleagues. You will take ownership of escalations from the … service desk and where necessary, manage the escalation into to 3 rd line teams. You will provide a focused service to our senior colleagues. Preferred Skills, Qualifications and Experience Positive proactive approach to your work. Good interpersonal and customer service skills. Ability to make and act on decisions when under pressure. Self-managed and with the More ❯

drive business efficiency, and enhance commercial outcomes across our European footprint. The Opportunity: This is a key leadership role, responsible for enhancing commercial efficiency by streamlining internal operations, refining customer service functions, and driving the use of tools such as Salesforce and Talkdesk. You'll work closely with various departments to implement commercial initiatives that elevate service … and support operations through automation and industry best practices. Build and manage forecasting models, pipeline tools, and performance tracking systems. Roll out strategies aimed at revenue optimization and superior customer engagement. Partner with regional teams to align local strategies across multiple European markets. Lead the enhancement of Salesforce and Talkdesk platforms, including functionality upgrades and user enablement. Design robust … or a closely related field. A strong background in sales or commercial operations, ideally across Europe. Hands-on expertise with Salesforce, including workflow design and reporting. Solid understanding of customer support operations and automation platforms. Advanced analytical thinking with strong project and stakeholder management abilities. Proficiency with tools such as Salesforce, Talkdesk, Power BI, SAP, or similar systems. Desirable More ❯

to both businesses and public sector organisations. Their mission is to help organisations thrive by equipping them with cutting-edge technology and exceptional service. With decades of experience, a customer-first approach, and a collaborative team culture, this is a place where ambition is supported, and success is shared About the Role Our client is seeking a target-driven … IT Hardware Solutions Specialist to join their specialist sales team. With a large and diverse customer base across multiple industries, and partnerships with many of the world's leading IT and cyber security brands, this is a fantastic opportunity for someone looking to take the next step in their sales career. The role sits within a fast-moving industry … Working alongside experienced Account Managers and Product Specialists, you will play a key part in ensuring both the retention and growth of existing customers. You'll need to be customer-focused with a natural ability to build strong, trusted relationships through offering sound advice and first-class service. A typical day will involve proactively engaging with existing customers to More ❯

drive business efficiency, and enhance commercial outcomes across the European clientbase. The Opportunity: This is a key leadership role, responsible for enhancing commercial efficiency by streamlining internal operations, refining customer service functions, and driving and maximising the use of tools such as Salesforce and Talkdesk. You'll work closely with various departments to implement commercial initiatives that elevate … service standards and fuel revenue growth. Key Responsibilities: Champion improvements in sales and support operations through automation and industry best practices. Build and manage forecasting models, pipeline tools, and performance tracking systems. Roll out strategies aimed at revenue optimisation and superior customer engagement. Partner with regional teams to align local strategies across multiple European markets. Lead the enhancement … or a closely related field. A strong background in sales or commercial operations, ideally across Europe. Hands-on expertise with Salesforce, including workflow design and reporting. Solid understanding of customer support operations and automation platforms. Advanced analytical thinking with strong project and stakeholder management abilities. Proficiency with tools such as Salesforce, Talkdesk, Power BI, SAP, or similar systems. Desirable More ❯

providing companies with the control they need. The result saves time, money, and hassle for everyone. TravelPerk has industry-leading travel inventory alongside powerful management features, 24/7 customer support, state-of-the-art technology, and consumer-grade design. Founded in 2015 and headquartered in Barcelona, we've grown to over 1,400 people across Europe and North … seeking a dedicated Senior Night Shift Business Travel Consultant that is passionate about enhancing the experience of business travelers and is an expert in the Galileo GDS system. Our Customer Care team is crucial to our company's success and growth. We value empathetic professionals who understand our mission: making business travelers happy! If you are a problem solver … driven by delivering a 7-Star service and eager to make an impact and revolutionize corporate travel management, you might be the perfect fit for our team. What You Will Do: Provide first-class, 7-star service to business travelers, managing travel bookings, amendments, and cancellations efficiently. Arrange European and domestic travel, including flights, car rentals, and hotels. More ❯

At least 2 years of IT Support, including 1st/2nd line experience Knowledge of server maintenance and/or network management Demonstrable experience delivering a high level of customer service Experience working with 3rd parties and 3rd party delivered services £25,000-£28,500 + hybrid working on offer. A vehicle is required to get to site More ❯

are carried out to a high standard and handed over to the client in a professional manner. Main Tasks and Responsibilities: Design and commission Audio-Visual solutions to meet customer requirements. Producing an equipment list of everything required for the solution specified. Produce schematics and technical documentation. Attending meetings with business development managers, acting as a technical expert Program … area, salary is £50k-£55k doe, plus car and benefits. Your skills and experience • Minimum of 2 years in a similar role. • Minimum of 2 years working in a customer facing role. • Good knowledge of AV technologies, including VC and UC. • An ability to communicate technical information to non-technical staff across all levels in a way that is … easy to understand. • High quality written and verbal communication. • Competent in MS Office and Visio. • Able to produce accurate schematics/technical drawings from customer requirements. • The ability to work under pressure and to timescales, often working on multiple projects simultaneously. Advantageous: • CTS, CTS-D or CTS-I qualification. • ECS certification. • Previous experience in an AV/IT role. More ❯

from design and development through to delivery and support. The position involves working on both existing systems and new projects, offering the opportunity to directly influence product development and customer experience. Key Responsibilities Design, develop, and deliver high-quality software solutions Support and maintain existing systems, implementing fixes and enhancements Work with legacy technologies (.NET, SQL, C#/VB … Visual Studio) and modern frameworks (React, APIs, front-end technologies) Collaborate with cross-functional teams including Customer Service, IT, and Sales & Marketing Translate requirements into actionable solutions and scope new projects Contribute to code reviews and continuous improvement initiatives Ensure operational readiness through logging, monitoring, and performance optimisation Candidate Profile Previous experience as a software developer with C# More ❯