51 to 75 of 110 Customer Service Jobs in the West Midlands

Answering incoming calls, emails, tickets and web chats from clients regarding IT issues Incident Logging: Accurately logging details of faults and requests into our Service Management tool Troubleshooting: Diagnosing and resolving basic technical issues such as: Password resets and account unlocks Software installation and Microsoft Office/365 queries … Basic hardware faults (laptops, printers, peripherals) Escalation: Identifying complex issues that need to be passed on to 2nd or 3rd line support teams Customer Service: Keeping users updated on the status of their tickets and ensuring high levels of customer satisfaction Learning: Dedicating 20% of your working ...

INSTALLATION AND SERVICE ENGINEER (Remote Stoke-on-Trent Area) FULL TRAINING WILL BE PROVIDED (if you are comfortable with general IT and DIY skills please read on). Salary - 30,000 + Benefits 6 Months FTC - to start, with a view to go Permanent Applicants MUST be able … This position would suit a confident 'handy person' someone comfortable with home/general DIY, ability to confidently use power tools and extremely strong customer facing skills whilst working closely with clients (in their homes) to ensure that all installations are completed efficiently and to the highest standards. ...

depth knowledge of network and data centre environments. Advanced PowerShell scripting and automation skills for repetitive tasks and small-to-medium complexity solutions. Exceptional customer service skills and ability to communicate technical concepts to non-technical audiences. Strong organizational, analytical, troubleshooting, and decision-making abilities. Self-motivated, able ...

business cross-sell and up-sell opportunities. Position our clients services and solutions to prospects and customers using a consultative approach Manage customer accounts giving high levels of customer service Understand our clients value proposition, how it fits in the market place and communicate it to customers ...

Title: Internal Sales Support Location: BirminghamSalary: £30,000 We're looking for a proactive and customer-focused Internal Sales Support professional to join a busy and growing sales team based in Birmingham. This role is vital to the smooth running of the sales function, providing day-to-day support … sales team while delivering excellent service to customers. If you're organised, personable, and enjoy working at the heart of a commercial operation, this is a great opportunity to develop your career in sales support. The Role Reporting into the Sales Support Manager, you'll play a key role ...

performance. THE ROLE You will provide Level 2 deskside and on-site support within a ticket-driven environment, taking ownership of incidents and service requests from logging through to resolution. Key responsibilities include: Providing Level 2 deskside support in a ticket-based IT support environment . Managing and resolving … incidents and service requests within agreed SLAs. Troubleshooting, laptops, desktops, and peripherals. Performing device builds, swaps, upgrades, and replacements. Updating tickets with clear, accurate resolution notes. Escalating unresolved issues to 3rd line teams where appropriate. Supporting users both remotely and on-site. Maintaining clear technical documentation and handover notes. ...

Engineer – M365 Southampton About the Company A respected high quality warm cultured managed service provider with offices across the South of England.They deliver cloud infrastructure, IT consultancy, and technical support to a wide range of businesses. The team prides itself on a collaborative culture, open communication, and a strong … implement Microsoft 365 solutions Provide occasional desktop and server support (Windows 10/11, Server 2016+) Work collaboratively across internal teams to ensure service quality Essential Skills & Experience Hands- on experience with Microsoft 365 supporting or deploying (licensing, security, Teams Phone, SharePoint, Intune) Experience supporting Windows servers and desktops ...

next step. You’ll need: A full driving licence and willingness to travel between the two offices Some experience in IT support, troubleshooting, or customer service A genuine interest in IT and a desire to build a long-term career A helpful, customer-focused approach — you enjoy …/finish times where needed) Holiday: 34 days including bank holidays, plus Christmas shutdown, a birthday day off (in your birthday month), and a service ...

leading brands, is hiring a full time Sales & Business Development Manager (BDM) to drive business growth across Europe. Supply chain members or end customer markets could be located in Europe or elsewhere. NVD's expertise includes passive and active-matrix liquid crystal displays, projected capacitive touch technology, and chemical … glass for cover lens and aftermarket screen protectors. NVD is a one-stop solutions partner for display and touch modules and periphery, providing full-service product design, new product introduction, precise manufacturing, logistics and local support. NVD has a strong reputation as one of the leading companies ...

contract savings, clearly differentiating Production System benefits from continuous improvement activities. Oversee change management, innovation, benefits delivery, and new business initiatives to enhance overall customer service performance. Champion a positive, people focused culture across all sites, fully aligned with business strategy and vision. Ensure operational excellence by continuously … standards, and applying Lean/Six Sigma methodologies. Build and develop improvement teams, embedding CI capability and best practice across the network Maintain strong customer partnerships and support business development through value-added service propositions What we would like you to bring Proven track record in continuous improvement ...

Surveillance Job Type: Full time Location: on the road Company Overview Dahua Technology is a world-leading video-centric smart IoT solution and service provider. Based on technological innovations, Dahua Technology offers end-to-end security solutions, systems, and services to create value for city operations, corporate management … reputation and ensure healthy sustained business growth. Main Responsibilities: Manage Dahua's current UK account portfolio and coordinate with HQ in dealing with customer requests regarding order processing/sales activities; Liaise with Head of Sales Department to determine the range of video surveillance equipment to be introduced into ...

Surveillance Job Type: Full time Location: on the road Company Overview Dahua Technology is a world-leading video-centric smart IoT solution and service provider. Based on technological innovations, Dahua Technology offers end-to-end security solutions, systems, and services to create value for city operations, corporate management … reputation and ensure healthy sustained business growth. Main Responsibilities: Manage Dahua's current UK account portfolio and coordinate with HQ in dealing with customer requests regarding order processing/sales activities; Liaise with Head of Sales Department to determine the range of video surveillance equipment to be introduced into ...

real security environments. We help people at every stage of their career journey. Many of our students come from completely different backgrounds – sales, retail, customer service – and go on to land Cyber roles within six months of completing our course. Once you complete your programme, we connect ...

global electrical wholesaler, providing electrical products to people in the industry known for its extensive range of products and commitment to customer service. Founded in 1951 in the United Kingdom, it has since expanded to over 1,000 locations across multiple countries, including the United States, Canada, Australia ...

Overview: We are currently recruiting an experienced Service Engineer on behalf of our client, a leading injection moulding machine supplier to join their established team. Remit: As a Service Engineer you will have a strong electro-mechanical maintenance or service engineering background with several years experience working … with injection moulding machinery. This role will suit either current or previous experienced Service Engineers or Maintenance Engineers looking to move into a Service Engineer role. All applicants must be electro-mechanically experienced and have a good working knowledge of hydraulics & pneumatics. Responsibilities: As a Service Engineer ...

Documenting all billing information for accounts to ensure the project can be billed correctly and the Project closed. Provide regular Project updates to the customer to ensure a high level of customer service is provided. Skills & Experience: Previous telecoms experience is desirable but not essential. Knowledge ...

real security environments. We help people at every stage of their career journey. Many of our students come from completely different backgrounds – sales, retail, customer service – and go on to land Cyber roles within six months of completing our course. Once you complete your programme, we connect ...

field sales and marketing industry, they have been running for the past 27 years and are continuing to grow the industry and provide exceptional service to their clients. They are currently looking to recruit a Data Coordinator to support their operations team to help deliver an even better service … Complete weekly and monthly reporting, data checks and trend analysis Provide additional operational support as required Requirements: Excellent attention to detail and accuracy Strong customer service and stakeholder management skills Highly organised with the ability to prioritise workload independently Comfortable working under pressure and meeting deadlines Flexible, adaptable ...

solution architecture, and help drive continuous improvement across delivery, quality, and automation standards. Main Responsibilities: Design, develop, and support Microsoft Dynamics 365 (Sales and Customer Service) and Power Platform solutions within defined project scopes Build scalable model-driven apps, canvas apps, and Power Automate cloud flows using agreed … practices including solution management, automated deployments, and CI/CD pipelines using Azure DevOps Required Skills: Strong hands-on experience with Microsoft Dynamics 365 Customer Engagement and Power Platform development Solid knowledge of Dataverse including data modelling, relationships, business rules, and role-based security Proven C# development experience ...

selling points and benefits. Cross-sell software and website solutions to existing clients. Research the market and feed back opportunities to Sales and Marketing. Customer Service: Build strong, trusted client relationships. Understand client needs to provide tailored solutions. Listen and respond to objections, ensuring a positive customer ...

environment IT literate - proficient in MS Office (Word, Excel & PP) and knowledge/understanding of CRM databases Confident communication skills (written and verbal) Strong customer service capabilities Organised with the ability to coordinate and prioritise competing tasks Proactive self-starter Reliable, diligent and conscientious Interested in this part ...

issues. Key Skills/Experience Strong organisational and problem-solving skills with the ability to manage multiple tasks. Excellent interpersonal and communication skills. Proven customer service experience, delivering high standards to stakeholders. Proficiency in Microsoft Office applications and web-based systems. Flexibility and adaptability to changing requirements. (Desirable ...

real security environments. We help people at every stage of their career journey. Many of our students come from completely different backgrounds – sales, retail, customer service – and go on to land Cyber roles within six months of completing our course. Once you complete your programme, we connect ...

stage through to deal review, bid submission & win/loss reviews post bid submission support including coordinating responses to clarification questions and supporting customer presentations Provide constructive challenge when things stand in the way of good customer service or process improvement. Promote and lead improvements … committed to getting the job done well. Brilliance brought together. We are guided by our values and behaviours: Be Inclusive Take Responsibility Collaborate Be Customer-focussed ...

stage through to deal review, bid submission & win/loss reviews post bid submission support including coordinating responses to clarification questions and supporting customer presentations Provide constructive challenge when things stand in the way of good customer service or process improvement. Promote and lead improvements ...