51 to 75 of 76 Customer Service Jobs in the West Midlands

following. Your duties and responsibilities in this role will consist of: Our Internal CAD CAM modules. Software Installation. Solutions for questions, both direct customer engagement and offline through our support systems. Researching and documenting solutions. Creating and configuring machine parameters. Training Information communications technician Level 3 (A level). … configure relevant software and hardware as appropriate. For example, mobile apps, printers, projectors, scanners and cameras. Address IT issues by prioritising in response to customer service level agreements. Administer security access requirements and permissions for stakeholders escalating as necessary. For example, password resets. Support the roll ...

About the Company Our client is a dynamic tech-driven outsourcing platform that merges artificial intelligence with skilled human expertise to create superior customer service experiences. Offering services such as telecalling, sales, and customer support, the company streamlines business processes through automation and trained personnel, helping businesses ...

someone who can bridge the gap between IT and operations, understanding complex business requirements and delivering technology solutions that improve efficiency, visibility, and customer service. The ideal candidate will come from a fast-paced, time-sensitive FMCG or supply chain environment and have a strong background in business analysis … projects across ERP, WMS, TMS, and other business-critical platforms Develop and improve Vendor Managed Inventory (VMI) solutions, ensuring accurate data flow and strong customer service performance Manage relationships with internal stakeholders, external customers, software providers, and third-party technology partners Lead system development roadmaps, upgrades, implementations ...

Strategy. Role Day-to-day tasks include: Providing first line technical support answering support queries via phone and email Maintaining a high degree of customer service support Taking ownership of user problems and be proactive in dealing with user issues Logging all calls on the Councils helpdesk system … Closing Date Thursday, 23rd July 2026 Start Date Monday, 17th August 2026 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Number skills Analytical skills Logical Team working Initiative Patience Physical fitness Qualifications English GCSE, grade 4 (Essential) Maths GCSE, grade ...

technical support to end users Support commonly used business applications (e.g., Microsoft, Adobe) Troubleshoot LAN/network connectivity issues Deliver a high level of customer service Essential Broad knowledge of IT systems, networks and enterprise environments Experience conducting site surveys and producing detailed technical documentation Proven ability ...

pivotal role in achieving our vision: Impactful Work: You will directly support FirstPort’s mission to elevate industry standards and provide an exceptional service to our customers. Professional Growth: With access to accredited training and development programmes, you will be empowered to reach your potential. Supportive Environment: We foster ...

Team, you'll be instrumental in delivering secure and efficient IT services throughout the organisation. Our client's comprehensive coverage includes everything from Service Desk support to Operations and impactful Project Delivery. You'll play a crucial role in ensuring the seamless operation of both factory and office systems … directly influencing the success. Key Responsibilities: Take the lead in evolving the IT support function at various sites. Immerse yourself in service management best practices and the latest technological advancements. Offer unparalleled IT support, upkeep existing services, and aid in the rollout of innovative solutions. Enhance your technical prowess ...

Telecoms, Hardware or Infrastructure solutions who enjoys building long-term relationships and delivering consultative solutions. The Role You'll take ownership of an existing customer base, helping clients maximise their technology investment while identifying opportunities to introduce additional products and services. Alongside managing existing relationships, you'll focus … Managers, Directors and CEOs Generate and maintain a healthy sales pipeline through proactive account management Work collaboratively with technical consultants to scope and deliver customer solutions Consistently achieve and exceed monthly GP and revenue targets About You You'll be a driven sales professional who enjoys developing long-term ...

Carrying out planned preventative maintenance and servicing • Completing accurate job reports and documentation • Maintaining high standards of health and safety compliance • Managing timesheets and service records efficiently • Participating in the on-call rota and supporting out-of-hours work when required Requirements Automation Engineer • ADSA or ADIA accreditation • Minimum … years' experience working with automatic doors, gates, or barriers • Full UK manual driving licence • Strong fault-finding and problem-solving skills • Excellent communication and customer service abilities • High attention to detail and commitment to quality workmanship • Flexible approach to work and willingness to support operational requirements • Ability ...

clients is looking for an AI Agent Developer to support the creation of practical AI-powered assistants, chatbots and workflow agents used across customer service, operations and internal teams. The role will focus on developing solutions that help businesses respond to enquiries more efficiently, automate repetitive tasks, retrieve ...

tasks and participating in IT security awareness initiatives Handle data backup and recovery procedures Create and update technical documentation and user guides Deliver excellent customer service both in-person and remotely Collaborate with IT colleagues and other departments to solve problems and improve services CANDIDATE REQUIREMENTS Independent skills ...

Confident and professional telephone manor Good organisational skills Positive attitude and willingness to learn and grow within the business Previous experience with EITHER, customer services, telesales, administration or recruitment Experience using CRM systems Self-motivated Positive ...

role would suit someone who enjoys a varied workload, working across different commercial environments, and takes pride in delivering high-quality work and good customer service. The Role As a Fire & Security Engineer, you'll be responsible for installing, servicing, and maintaining a range of fire and security systems ...

rapport with customers · Confirming orders · Raising new sales orders · Chasing direct deliveries · Chasing stock orders · Liaising with all departments in the business · Providing excellent customer service to all our customers · Quoting customers · Assisting with account mapping · Calling customers and fielding sales enquiries · Providing cover for sales team · Attending … customer meetings when required · Assisting the sales team achieve targets set within the business To succeed in this role, you will need to have the following: · Sales Support or Sales Administration experience · Technology or IT industry Experience would be beneficial however not essential · A good telephone manner · Good organisational ...

from 5 man bands to 100+ Employees. With your sales Colleagues. 14 Desk based Sales, 3 Field Sales, 5 Hybrid Field Sales and 5 Customer Service Colleagues to support and help you achieve the mobile target. You will need to be able to work with a close knit … goals as a team whilst also achieving your personal targets. You will also need to be able to build an effective relationship with the service team to ensure we limit the time taken to deal with any potential sales order issues. The relationship with your sales team is vital ...

ambitious Regional Account Manager to support, manage and expand a portfolio of existing customers and generate new business by identifying opportunities within the customer base. Reporting to the Sales Manager and working remotely, duties to include: Account management of existing clients by proactively seeking ways to maintain and increase … with clients to understand their needs and explain product value. Collaborating with internal departments to facilitate client need fulfilment. Negotiate contracts whilst maintaining high customer satisfaction ratings, according to company standards. Liaise with Sales and Marketing departments to set, implement strategies for new products and ensure full compliance ...

Field Communications Engineer you will join a team of dedicated, ambitious engineers in providing a high level of technical expertise and customer service to our clients. Ideal candidates will have a strong background in the telecoms/datacoms industry and a working knowledge of IP networking with ...

Looking to kickstart your career in tech? Join the Service Desk team at 848 IT Services as an apprentice and become the first point of contact for our customers. You’ll help install, troubleshoot, and resolve technical issues while delivering top-tier customer service. Role Answer client calls … raise support tickets Triage tickets that come through to the service desk Take ownership of users’ issues and identify appropriate solutions to resolve service incidents and requests yourself or through escalation channels Provide onsite support if/when required Provide users with regular communication on the progress ...

Title: Service Design & Transition Manager Max rate: £500 per day Duration: 6 Months Location: Telford (2 days per Week Onsite) Clearance required: SC Job Description: You will be involved in all aspects of Service Design & Transition across the clients teams involved with the Project Delivery process. The role … assure delivery of first-class service components. SD&T processes provide support to the project delivery workstreams from start of project development lifecycle through to live running. You will be responsible for carrying out assurance activities and the clients SD&T tasks and activities needed to ensure a successful ...

Resource Group are currently working in partnership with a global managed service provider, assisting them with the search for a 3rd Line Network Engineer. We are seeking a highly skilled and motivated 3rd Line Network Engineer to join our technical operations team. This role is suited to an experienced … networking professional who enjoys solving complex technical challenges and providing expert-level support across a diverse range of customer environments. Working as part of a senior engineering team, you will act as the escalation point for advanced networking issues, ensuring customer services remain resilient, secure and performing ...

supporting more than 3,300 schools and colleges nationwide.With nearly 60 years of heritage, we employ over 100 dedicated professionals, including a national field service team delivering fast, expert support wherever it’s needed. We operate from offices in Headley (Birmingham) and Loanhead (Edinburgh).In recent years, CRB Cunninghams … experienced strong growth, driven by innovation, customer intimacy, operational excellence, and a clear, meaningful vision.**Our purpose is simple and powerful:** When children eat well and enjoy lunchtimes, they’re happier, healthier, and achieve more.Our strategy is to help schools deliver fully cashless dining experiences that enable anonymous free ...

With continued investment and ambitious growth plans, they're looking to expand their sales team with commercially minded individuals who enjoy building long-term customer relationships. The Role As an Account Manager, you'll manage a portfolio of approximately 40-60 customer accounts, developing existing relationships while identifying … Alongside managing existing accounts, you'll also be responsible for generating new business opportunities. Key Responsibilities Manage and develop a portfolio of 40-60 customer accounts. Build strong relationships with key stakeholders and understand their business and technology requirements. Identify upcoming IT projects and commercial opportunities. Develop existing accounts ...

motivated Warehouse Operative to join our growing operations team. This role is responsible for the accurate picking, packing, and dispatch of technology equipment, ensuring customer orders are prepared safely, efficiently, and to the highest standard. Working in a fast-paced warehouse environment, you will play a key role … supporting daily operations and delivering an excellent service to our customers. Key Responsibilities: Maintaining high standards of housekeeping and cleanliness across all warehouse areas. Accurately labelling, staging, and preparing orders for shipment to meet customer and courier requirements. Supporting goods-in and goods-out processes to ensure operational ...

proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well. We are looking to engage an Interim Business Analyst … focus areas are as follows: - Review, assessment and implementation of Databricks to replace Synapse and Informatica pipelines and notebooks Carbon reporting tool for customer use Discovery and shaping of additional data initiatives (may include automated quotations, dynamic pricing, product enrichment) You will be responsible for: - Discovery & Requirements Gathering Conduct ...

across hundreds of events every year. Family-owned and operated, the business has built an outstanding reputation for delivering innovative registration technology alongside exceptional customer service. Their experienced in-house teams cover project management, software development, sales, operations and on-site delivery, enabling them to support events ranging from … site delivery teams Supporting live event delivery where required Managing post-event reporting and project completion Building long-term client relationships through exceptional service THE CANDIDATE To be considered for this Project Manager role, candidates should have previous project management experience within the events industry, whether gained with ...