51 to 75 of 246 Customer Service Jobs in the West Midlands

Forklift Engineer Benefits of the Mobile Forklift Engineer Certified training as well as manufacturer training courses provided 32 days holiday rising to 35 with service inc. bank holidays Working for a market leading hire company Career progression routes available Discounts and healthcare scheme Up to £40k DOE and qualifications … Mobile Forklift Engineer role is an extremely reactive position where you will support the company's needs in the day to day requirements of service, maintenance and repair of material handling equipment including electric counterbalance forklifts, diesel forklifts, articulated forklifts, reach trucks, and side loaders and manufacturers such as … Toyota, Komastsu, Combilift, Caterpillar (CAT), Hyster-Yale + many more! Responsibilities of the Mobile Forklift Engineer include: Service and repair MHE equipment on-site and at customer locations Handle administrative tasks Maintain strong customer relationships Quickly and effectively diagnose faults on equipment to ensure minimal downtime for more »

customers using troubleshooting sheets and product manuals. - Offer engineering-related troubleshooting advice to engineers. - Provide simplified advice to end users and customers. - Maintain excellent customer service with a professional and helpful attitude. - Communicate via phone and email in an organised and timely manner. - Log phone call details to … enhance customer service. - Update user and installation manuals as directed. - Administer and test customer product returns. - Perform other duties as requested. - Full-time (Monday to Friday, 35 hours per week). Qualifications and Skills: - Basic electrical and mechanical knowledge. - Knowledge of heaters and gas/oil appliances preferred. … Excellent communication skills. - Previous call centre/customer service experience preferred. - Enthusiastic team player with a strong desire to learn. - Good problem-solving skills and attention to detail. - Basic DIY skills beneficial. - Experience with Excel and Outlook. - Good mathematics skills. - Methodical and logical approach. - Willingness to seek help more »

Support Specialist to join our incredible Technical Contact Centre Team. They are our technical heroes, the specialist backbone of our business who thrive on customer satisfaction, minimising product downtime and mitigating unnecessary on-site support through routine monitoring and remote diagnosis. If you enjoy the challenge of finding solutions … and problem-solving whilst providing exceptional service on every call, every time then this could be the perfect role for you! About Us: GivEnergy is a globally established, leading energy storage manufacturer of electronic equipment designed to manage energy use and production. We specialise in our range of inverters … calls, chat and emails to ensure that all products (hardware and software) are running at optimum efficiency. Key Accountabilities: Senior point of contact for customer, installer and colleague support by phone, email and live chat to assist with technical and product-based issues across all product lines. Identify and more »

managing a team of Drivers Experience in managing a small logistics operation in a fast-paced environment Proven track record of delivering high-quality customer service and meeting KPIs Excellent leadership, communication, and interpersonal skills Strong organizational and time-management skills, with the ability to multitask and prioritize … effectively Analytical and problem-solving skills Ability to work under pressure and meet deadlines Attention to detail and accuracy Flexibility and adaptability Strong customer service orientation Benefits: Permanent - Full time position Full Training Provided 25 days holiday + 8 bank holidays Death in service X2 Join our more »

the job The post holder will be responsible for managing a range of ICT Infrastructure and data networks provided by both internal and external service providers to support the NHSCFA ICT Strategy, including the implementation, management, and on-going support. The role holder will use specialist technical and business … the day-to-day operational activities and relationship between the ICT function and business areas, ensuring a unified approach covering the full lifecycle of service delivery from the initial service design to service decommission. About us We have offices based in Coventry, Newcastle and London and offer … the provision of current ICT Microsoft Azure Public Cloud Infrastructure, Data Storage, Network configuration, Systems, Teams Phone System and Application Platforms while delivering excellent customer service and system availability in line with Service Level Agreements, while conforming to ISO20000 practices/ITIL processes and other relevant service more »

opportunity for an experienced Leading & Development Lead Trainer to join my client on a fixed term contract for maternity cover. Are you passionate about customer excellence through training? Do you have experience looking after outsources stakeholder relationships? Do you have experienced in creation and delivery of training material and … a first-class experience and aim to be first call resolution. Key Responsibilities of the Learning & Development Lead Trainer: Design and delivery of effective customer service onboarding and continuous training Lead the 2 Trainers to ensure exceptional inductions and ongoing customer service training Identify training gaps more »

The ideal candidate will be responsible for the installation, maintenance, and repair of fire alarm systems, security systems, and related equipment. Key Responsibilities: Install, service, and repair fire alarm systems, intruder alarms, CCTV, and access control systems. Conduct routine maintenance checks and perform necessary upgrades. Diagnose and resolve technical … issues with fire and security systems. Ensure all systems are installed and maintained in compliance with industry standards and regulations. Provide exceptional customer service and support to clients. Maintain detailed records of work performed and materials used. Collaborate with team members and other departments to ensure smooth operations. … alarms, CCTV, and access control systems. Ability to read and interpret technical diagrams and manuals. Excellent problem-solving and troubleshooting skills. Strong communication and customer service skills. Valid driver's license and willingness to travel to various sites. Preferred Qualifications: Certification in fire safety or security systems engineering. more »

Our Commissioning Engineers Commission Fire Alarm and Security Systems. The successful engineer will commission Fire Alarm systems to the relevant industry standards, providing exceptional customer service with industry leading technical knowledge. We are looking for engineers who have the ability identify and rectify problems before they occur. This … the opportunity to work for a market leading brand, with incomparable career opportunities, locally, nationally and globally. How you will do it Provide excellent Customer Service to exceed the expectations and requirements of both the internal and external customers, establishing and maintaining effective relationships with customers. To Service … look for Essential:- Experience within Fire & Security industry Driving license Ability to lift and climb ladders Had or have previous experience working in a customer facing environment Preferred:- Hold current relevant qualifications to the industry i.e. 18th edition/NVQ/City and Guilds/BTEC/FIA Why more »

negotiating with carriers, Airlines and suppliers to maximise profitability on each and every shipments. Duties will include: Maintain, review and create tariffs with agreed customer rates. Build strong working relationships with customers, suppliers, Airlines & overseas partners/agents. Create quotations for import, export and/or cross trade in … understanding of market conditions and trends. Be able to confidently negotiate rates with suppliers, Airlines and overseas partners/agents. Offer high levels of customer service to clients at all times. Resolve any pricing query or complaint and escalate if necessary. Follow up all quotations to a conclusion. … Airfreight operations team. The successful candidate is required to have experience of working in Freight Forwarding and in particular Airfreight , possess strong communication and customer service skills, with a passion and desire to succeed in their career. more »

Fire Doors, Fabricated Canopies, GRP Mouldings, Guttering, Fabricated Building Components, Contractors, Installers, Tradesman and General Builders, Sales, Internal Sales, Sales Executive, Internal Sales Executive, Customer Service Location: Tamworth Remuneration: £23,000 - £27,000 + £1,000 bonus with scope for it to increase Benefits: Comprehensive benefits package The … from within a national merchant depending on phone experience Enthusiastic and extroverted individual Strong relationship building skills Excellent communication skills, both written and verbal Customer focused and orientated Mitchell Maguire is a specialist Construction Field Sales Recruitment Consultancy, dealing exclusively with Construction Field Sales Jobs, Construction field sales vacancies … Fire Doors, Fabricated Canopies, GRP Mouldings, Guttering, Fabricated Building Components, Contractors, Installers, Tradesman and General Builders, Sales, Internal Sales, Sales Executive, Internal Sales Executive, Customer Service more »

PPE, uniform, PDA all provided Full training and support provided from day-one Every visit is different, and we pride ourselves on delivering excellent customer service in the field. With no set shifts you can balance your work around your life, if you meet your weekly working hours. … installing gas and electric meters. Full valid driving license with maximum 6 penalty points. Previous MOCOPA authorisation required. Safety-conscious with a focus on customer service Understanding customers' circumstances and helping them agree an appropriate solution to resolve their debt. Excellent verbal communication and negotiation skills If you more »

To carry out service visits to reported calls throughout the companies customer base. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in products and functionality. Respond to customer service requests for the repair of business equipment. Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts. Carry out preventative maintenance in accordance with manufacturer guidelines and recommendations from service management. Inform the customer on the work carried out … and gain acceptance to the machines condition and performance following the service work you have completed. Carry out the installation of equipment sold by the company and ensure the machine performs to the customers satisfaction. Look for opportunities to give the customer guidance and training so they can more »

Network IT is currently recruiting for a Service Delivery Manager, to join our client on a permanent basis. Our client is a growing business, who offer a range of solutions to their customers in cloud, mobile, data, voice and IT security, with dedicated account management and 24/… support offerings. The Role: This role is an excellent opportunity to build a career in Service Delivery Management, providing public sector customers with excellent, pro-active technical account management and troubleshooting, supporting the product offerings from the business. Youll be trusted as a single point of contact within the … account for Service Delivery, attending meetings, working to understand challenges the customer faces, specifically in telephony and networking all with an aim to provide the highest service standards to the customer account. As the SDM, you will take ownership of technical issues and problem management, working more »

Service Technician When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Job Title: Service Technician Hours of Work: 8am to 5pm with a 1 hour lunch … TF10 7BX What we offer: Up to 27 days holiday (plus bank holidays) depending on length of service. 2 x basic salary death in service payment, payable to your nominated recipient Health care cash plan that covers some costs towards dental treatment, NHS prescriptions, Annual health checks etc Benefits … Employee Assistance Programme Ongoing training and Career Opportunities Cycle to work scheme Refer a friend bonus £500 per person terms apply Boot Allowance Long Service Awards on 10, 20 and 30 years Life Event Day - Getting Married, Moving Home, Graduating Part of the Dunstall Holdings Groups, Rea Valley Tractors more »

skills, good telephone manner, general understanding of databases, word processing & the internet. The post holder must be willing to build knowledge of the contract service standards, payment mechanism and familiarity with the client to support the site management teams to manage contractual obligations. Responsibilities The post holder will assist … in the running of the CAFM system and administrative service to the management teams throughout the region, including support in maintaining contractual compliance and mitigation of service failures. To provide a timely and effective service as a critical part of the facilities team. Support other contracts and … training and coaching for new employees Other Responsibilities Support the CDM in compliance with the PPM programme Support the CDM in compliance with client service level outputs Support the CDM in compliance with company Quality Assurance procedures Supporting the CDM in aspects of Health and Safety standards in the more »

D365 CRM/Power Platform Functional Consultant The Role: Working with SMB organisations to help them understand, design and deliver innovative sales, service and business excellence solutions in order to drive their organisation forwards. Key Responsibilities: Building strong, long-lasting relationships with customers Facilitating workshops to understand customer requirements. Documentation of customer requirements and to be solution design Design & build of customer solutions within the Dynamics 365 & Power Platform toolkit Delivering training workshops and handing over solution to customer Supporting the sales and customer service team throughout the customer lifecycle Must more »

This role will be covering customers inST, TF, CW, WS Postal Codes To carry out service visits to reported calls throughout the companies customer base. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs … in line with changes in products and functionality. Respond to customer service requests for the repair of business equipment. Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts. Carry out preventative maintenance in accordance with manufacturer guidelines and recommendations from service management. Inform the customer on the work carried out and gain acceptance to the machines condition and performance following the service work you have completed. Carry out the installation of equipment sold by the company and ensure the machine performs to the customers satisfaction. Look for opportunities more »

Service Engineer Air Handling Units (AHUs)/HVAC Controls Job Title: Service Engineer Air Handling Units Industry Sector: Service Engineer, Engineer, F-Gas, IPAF, PASMA, Air Handling Units, HVAC Controls, AHU, AHUs, HVAC, Main Contractors, Consultants and Sub-Contractors Ideal living location: Midlands Area to be covered … National Remuneration: £35,000 - £40,000 Benefits: Company vehicle, pension, phone, laptop & 25days annual leave The role of the Service Engineer Air Handling Units will involve: Service Engineer position dealing with a range of manufactured air handling units and HVAC controls Carrying out planned service and maintenance … of all AHU systems Liaise with the service team to update them on the status of jobs Report any relevant faults/further works Meeting agreed customer response times Further develop and build relationships with clients Reporting on completed works before leaving the job The ideal applicant will more »

global customers. The organisation stands as a titan in the UK's business software and services sector, catering to an expansive, international customer base. Demonstrating exceptional prowess with an annual turnover exceeding £330 million, they are driven by their core mission to revolutionise the world of work through tailored … software solutions for diverse industries, as they empower clients to focus on delivering exceptional service and nurture their workforce. As Dynamics CRM and Power Platform Consultant , you willwork to deliver tailored solutions for their client base within the Microsoft Dynamics CRM and Power Platform realm. The role of Dynamics … CRM and Power Platform Consultant: - Offer expert consultancy on Dynamics 365 CE & Power Platform for on-premise and cloud setups. - Lead or participate in customer workshops for requirements. - Create clear, top-quality design documents. - Showcase Dynamics Sales, Customer Service, Field Service, and Marketing module abilities. - Customize more »

Aftersales - Parts & Service Advisor | Wednesbury | Full Time - £37.5 hours per week | £12-£13 per hour Are you a dedicated professional with a passion for the automotive industry? Our client is seeking a dedicated professional, like you, to join their expanding team. The company excels in outfitting new and used … certification. Are you the right person for the job? Previous experience in a similar role within the automotive or commercial vehicle industry Parts/service experience within truck/plant machinery sector Strong interpersonal and communication skills Excellent organisational abilities with keen attention to detail Understanding of hydraulic systems … and remote control systems is a plus What will your role look like? Provide exceptional customer service, addressing inquiries and ensuring customer satisfaction Oversee the inventory, ordering, and distribution of parts Schedule and manage service appointments, liaising between customers and service technicians Offer technical assistance more »

Dynamics 365 Customer Engagement/CRM Functional Consultant Job Description Fresh opportunity for a Functional Consultant/Analyst, with skills in Dynamics 365 CE/CRM implementation, to join the delivery team at my award winning MS Partner client. This position provides the chance to work on fresh, greenfield … CE implementations across the UK, and grow experience in an established MS partner environment. This flexible, home based role will require occasional travel to customer site where required - this could be UK wide, however travel will fluctuate depending on the phase of a customer project. What the role … their new D365 CE platform Skills & Qualifications Experienced in the functional implementation of Dynamics CRM/D365 CE end to end (from either end customer or partner perspective) Strong understanding in one of more core modules, including sales, marketing, customer service, field service Full project lifecycle more »

for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms … Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience. We have 32 delivery centers in 14 countries spread across 6 continents, with 43,026 + employees from over 80+ nationalities, as of September, 2019. Overall Purpose of … in relation to contract mobilisations and demobilisations, in line with existing internal procedures Ensure that all administrative legal obligations are adhered to and excellent customer service is given Communication via email and letter correspondence and via telephone with various levels of management and external parties Ensuring all transferring more »

Service Desk Engineer - Coventry - £35,000 (Hybrid) My client is seeking a Service Desk Engineer (1st/2nd Line Support) to join their team, offering an excellent opportunity for professional growth and development within a Global Business. As a key member of the team, you will be responsible … Private Healthcare Generous company pension Training and development Employee Discounts Christmas Bonus Onsite Parking Key Responsibilities: Provide 1st and 2nd level support for the Customer base, including troubleshooting software, hardware, and business applications. Help with IT Projects & Migrations Assist with new starters, PC builds and Office Set up and … up-to-date CV. Keywords: IT Support, IT Support Technician, 1st Line Support, 2nd Line Support, 1st Line Support Technician, 2nd Line Support Technician, Service Desk Analyst, IT Support, Windows Desktop Support, Microsoft Office, Microsoft Exchange, Windows Server, DHCP, DNS, Routing, Customer Service, Microsoft Office 365, Networking more »

Field Service Engineer – UK Wide Location : UK Wide Salary : £40,000 – OTE £50k+ Package : Overtime - Uncapped 1k Bonus Overnight allowance - £40/Night Food allowance + £20/Night Inconvenience Fee Van + Fuel Credit Card Expenses Credit Card Hotels & Travel Paid – Door-to-Door 24 Days + Bank … Holidays Work mobile & iPad The Company : My client is a leading engineering company that prides itself in providing the highest standards of customer service to users, installers , and suppliers of all pump types, fans, motors, AHU's and other types of rotating machinery . We are a national … covers multiple blue-chip businesses across the UK. The Role : Due to the continued growth of the company, we are looking to recruit experienced Service Engineers to join our rapidly expanding team to enable us to continue building on our outstanding reputation in the industry. As the company is more »

retail stores and luxury leisure and hospitality conference centres. Responsibilities · Day-to-day delivery of full installation of AV, lighting, and automation technologies · Attending customer premises to establish reported fault and a prompt restore service · Ensuring accurate completion and return of AV asset documents upon installation sign off … and Field Service records and paperwork for customer service visits · Proactively building close working relationships with your team and customers enabling best service · Identify potential improvements and feed back to customer and sales · Timely and accurate reporting and feedback of installation and service work more »