51 to 75 of 95 Customer Service Jobs in the West Midlands

problems related to hardware, networks and peripherals using available technology. Analyses system needs, troubleshoots problems. Deployment of updates/roll-outs. with knowledge of customer estate topography, hardware, software and O/S. Understands customer goals; identifies consequences of various solutions. Develops project installation and escalation plans. Good … communication skills, able to articulate technical solutions using basic explanations. Should continuously utilise on site customer visits and contacts to identify and report new business opportunities for the benefit of overall business growth. Experience required Software, Hardware and Infrastructure delivery-based projects, ranging from changes to existing configurations through ...

Unified Communications (UC) Field Engineer you will join a team of dedicated, ambitious engineers in providing a high level of technical expertise and customer service to our clients. Ideal candidates will have a strong background in the telecoms/datacoms industry and a working knowledge of IP networking … Installation and support of telecoms and IT/datacoms systems Using Supplier Portals to manage systems and faults. Responsible for generating, monitoring, and handling customer requests, issues, and fault reports. Undertaking surveys and support for technical installation projects. Provide liaison and guidance to customers and 3rd party IT professionals ...

progression Excellent NHS Pension scheme Generous maternity, paternity and adoption leave Options for flexible working Up to 27 days annual leave (increasing with service up to 33 days) Extensive Health and Wellbeing support and resources If you work in our community teams, we pay for your time travelling between … testing, documentation, monitoring and governance standards. Plan and deliver application improvements in collaboration with stakeholders and colleagues, covering requirements, estimation, prioritisation, reporting, risk management, service improvement, knowledge sharing, coaching and continuous professional development. Please see the full Job Description for further details about the role and its requirements. Person ...

Service Desk Team Leader -2nd line Solihull, West Midlands £40,000 + 20% Shift Allowance (£48,000 OTE) Permanent 4 on/4 off Shift Pattern 12-hour shifts (7am-7pm & 7pm-7am) We're looking for a Service Desk Shift Manager to lead …/7 support teams, managing a group of IT and Network Engineers while ensuring exceptional customer service and SLA performance click apply for full job details ...

planning, governance, stakeholder engagement, testing, training, cutover activities and delivery. You will also contribute to PMO-led initiatives across IT, operations, supply chain, logistics, customer service, finance, HR, sales and business transformation. Travel will be required as part of the role. The successful Project Manager will have: Minimum ...

Laptop Holidays The Role - Sales Account Manager, Medical Ophthalmic Laser Systems An account management role selling ophthalmic systems to the medical sector Managing key customer accounts and developing strong customer relationships Identifying new business opportunities, ultimately looking to exceed area sales targets Extending the customer base … work with others towards a shared goal Well organised and able to decide priorities in a rapidly changing commercial environment The Company - Field Service Engineer, Medical Ophthalmic Laser Systems Instantly recognisable brand leader supplying a wide range of innovative systems to the healthcare sector, and offers 'best in class ...

platform. As a key platform to managing students internally, the role plays a major part in enabling teams to deliver the highest level of customer service and student experience possible. Key Responsibilities Deliver ongoing Salesforce enhancements Salesforce administration and support Identify and implement Salesforce workflow improvements Ensure data … least 4-6 years of experience in CRM domain and 3+ years of experience in Salesforce implementations with sound knowledge on Salesforce Sales cloud, Service and community Cloud. Fluent in Apex Code such as triggers, classes, test methods; Lightning Web Components (LWC), Aura components, Visualforce, SOQL,SOSL and other ...

activities, and delivery. You will also contribute to a wide range of PMO-led initiatives spanning functions such as IT, operations, supply chain, logistics, customer service, finance, HR, sales, and business transformation. Travel will also be required. As a Project Manager, you will need to have/ ...

professional with a passion for building strong client relationships and driving business growth? At Converge Technology Solutions, we're looking for an ambitious and customer-focused Partnership Manager to join our Public Sector team. This is an exciting opportunity to play a key role in expanding strategic partnerships, driving … navigate their IT requirements and ensuring they receive innovative technology solutions that support their goals. Key Responsibilities Develop and maintain senior-level relationships within customer and prospect organisations. Identify, develop, and convert new business opportunities. Grow revenue, gross profit, and recurring income across existing accounts. Understand customer requirements ...

exciting opportunity to become part of a growing and highly skilled team delivering specialist security and network infrastructure solutions across a variety of customer environments. The successful candidate will play a key role in the installation, commissioning, maintenance and support of CCTV, access control, structured cabling and network infrastructure … customers and internal teams throughout project delivery. Support planned maintenance activities, reactive callouts and project installations. Identify opportunities for system improvements, remedial works and service enhancements. Maintain accurate records, including test results, commissioning data, photographs and reports. Ensure all work is completed in accordance with company procedures, client requirements ...

looking for an enthusiastic IT Support Apprentice who enjoys solving problems, learning new technology and helping people. Role Key Responsibilities: Respond to customer queries by phone and email Log, manage and update support tickets Investigate and resolve common software issues Help customers use Alpha Tracker and related applications Escalate … complex issues to senior colleagues Test software updates and new features Assist with software upgrades and installations Create and update support documentation Maintain accurate customer records Work with the Development and Project teams Training You will gain practical experience in: IT and application support Software troubleshooting Customer service ...

expand their expertise across a range of fire and security systems, including CCTV, Access Control, Intruder Alarms, and Networking. The successful candidate will be customer-focused, self-motivated, and committed to delivering high-quality service. Ongoing training and development will be provided to support your professional growth. Key Responsibilities … achieved before leaving site by delivering a high standard of service. Accurately complete all required documentation, including timesheets, and job reports, using the Companys service management system. Deliver an outstanding level of customer service at all times Adhere to all relevant health and safety procedures and best ...

looking for an exceptional Senior Python Engineer to join a major, multi-year technology programme at National Grid, helping to build a new customer CRM platform from the ground up. The platform is currently in the discovery phase, making this a genuine greenfield opportunity to influence architecture, engineering standards … ways of working from the outset. The platform will support a range of customer interactions, including login issues, enquiries, complaints and wider customer service activity. You'll work across multiple front-end and back-end engineering teams in an Agile environment. This is a hands-on engineering ...

defence technology to ground-breaking innovations our mission is to empower and protect lives. Join us as a Change Manager at one of our customer sites based in Corsham, where you will have the opportunity to work with cutting-edge technology in partnership with some of the most brilliant … Configuration Management requirements Monitoring and improving Change Management performance through KPIs, SLA/OLA targets and continual improvement activities, driving greater efficiency, effectiveness and customer service Engaging and collaborating with stakeholders to align Change Management processes, providing effective reporting and communications while maintaining contractual and regulatory compliance Managing ...

Development (Hands-On) Design, code, test, deploy and maintain bespoke SaaS integrations using APIs and webhooks, connecting ERP, ecommerce, CRM, WMS, finance, product information, customer service and BI systems. Replace third-party connectors with robust in-house integrations where there is clear commercial, operational or technical benefit. Build … part of what makes us who we are is our people, The Barn is filled with an epic team, from product designers to customer experience, it's all under one roof. We offer a rewarding work environment with flexible working options including hybrid, flexi-hours and early Friday finishes. ...

required Utilising CCL’s case management system without supervision to effectively manage cases, preserve TRTs & maintain a high level of utilisation, productivity and customer service Progress to an intermediary level of theoretical & practical knowledge into a relevant specialist area Deliver internal & external training where required Assisting with client ...

coordinating the delivery of IT support services across both the Contact Centre and field-based Desktop Support teams, ensuring a consistent, high-quality service for all users. This includes supporting both existing and emerging IT services and providing technical guidance to project teams where required. The role will lead … support the team to deliver excellent customer service and ensure the timely resolution of technicalissues. Main duties of the job Implement a Problem Management discipline across the more troublesome incidents. Review all support related manual processes and automate as many as possible for efficiency. Create and implement ...

recommend suitable solutions and support them through to purchase. The Role Conduct 30-minute video consultations with customers. Provide technical and product advice. Review customer measurements and images to identify potential issues. Recommend suitable designs and solutions. Build strong customer relationships and secure sales. Provide a professional, engaging … experience in consultative sales, technical sales, home improvement, design, fitted furniture, kitchens/bathrooms, or high-value retail. You will need: Excellent communication and customer service skills. Confidence presenting and selling via video. Strong attention to detail and spatial awareness. A consultative, low-pressure approach to sales. ...

experiences. We welcome you to bring your authentic self and transform the everyday with us. Organization: Digital Industries Job Type: Full-time Category: Customer Services #J-18808-Ljbffr ...

Data is a growing communications and IT services provider, delivering reliable voice, data, and IT solutions to business customers. We pride ourselves on excellent customer service, technical expertise, and developing talent from the ground up. ...

Phoebus Software Ltd in Solihull seeks an Operations Support Engineer to supervise service delivery, manage incidents, and coordinate with client stakeholders. You will implement policies, monitor KPIs, and ensure operations stay within budget while maintaining high customer service standards. The role requires strong communication, risk management ...

Telecoms, Hardware or Infrastructure solutions who enjoys building long-term relationships and delivering consultative solutions. The Role You'll take ownership of an existing customer base, helping clients maximise their technology investment while identifying opportunities to introduce additional products and services. Alongside managing existing relationships, you'll focus … Managers, Directors and CEOs Generate and maintain a healthy sales pipeline through proactive account management Work collaboratively with technical consultants to scope and deliver customer solutions Consistently achieve and exceed monthly GP and revenue targets About You You'll be a driven sales professional who enjoys developing long-term ...

lead its next phase of expansion. Backed by a fast-growing international parent group, the business has built an enviable reputation for innovation, customer service and product quality across professional and consumer markets. With established brands, loyal customers and a strong platform for growth, the foundations are firmly … profitability and shareholder value. Develop and lead a high-performing executive team across commercial, technical, operational and support functions. Champion innovation, product development and customer experience. Ensure operational excellence, strong governance and financial discipline. The person: You are an accomplished CEO, Managing Director, Divisional President or Business Unit Leader ...

West Midlands. This position is suited to a fully fledged engineer who can confidently manage installation work from start to finish, work independently on customer sites and deliver installations to a consistently high standard. Key Responsibilities Installing, commissioning and testing intruder alarm systems Carrying out upgrades and modifications … diagnostic skills Experience working within domestic and commercial environments Knowledge of CCTV, access control and fire alarm systems would be advantageous Good communication and customer-service skills Reliable, organised and able to manage a local workload Full UK driving licence Package Salary of £38,000£50,000, depending ...

squad, you will be responsible for understanding business processes, gathering requirements, designing functional solutions and supporting the implementation of Dynamics 365 capabilities across key customer and operational journeys. The role requires strong stakeholder engagement skills, deep knowledge of Dynamics 365 functionality and the ability to translate business challenges into … refinement alongside Product Owners We'd love you to have Experience implementing and configuring Microsoft Dynamics 365 solutions Strong understanding of Dynamics 365 Sales, Customer Service or related modules Knowledge of Dataverse and Power Platform functionality We also acknowledgethattheconfidencegap and imposter syndrome are a real thing andcanget ...