76 to 100 of 207 Customer Service Jobs in the West Midlands

currently seeking a Data Engineer on behalf of one of our clients. Responsible for supporting the delivery of the Project Services Team to meet customer requirements to improve service delivery standards in respect of new store openings, store closures and changes to existing estate in particular structured cabling … encourages applications from ex-military personnel however all candidates will be given due consideration. Duties and Responsibilities: To deliver on site projects to the customer specification and agreed statement of works, including structured cabling, data communications, IMAC work, software upgrades, decommissioning of equipment and general remedial shop fitting works … and industry standards. To deliver works in line with Health and Safety standards and at all times ensuring adequate control of risk to self, customer employees on site and the general public. To keep abreast of changes to legislation and product development to ensure the highest standards are achieved More ❯

Start your tech career as a Digital Device Repair Technician Apprentice! Work with experienced techs to learn hands-on device repair, customer service, and sustainable practices. If you're passionate about technology and eager to gain real-world skills, this is the perfect opportunity to grow in a … experience in diagnosing, repairing, and refurbishing a wide variety of digital devices. The successful apprentice will play an integral role in the repair workflow, customer engagement, and sustainable device practices. Key Responsibilities: Device Intake & System Management: Receive devices for repair and log them accurately using a Point of Sale … POS) system to ensure smooth tracking and efficient service Diagnosis & Repair: Identify issues with both hardware and software, carrying out necessary repairs to meet time and cost efficiency standards for customers Stock & Repair Tracking: Conduct regular inventory checks for all repair parts and maintain accurate records of repair stages More ❯

/Exchange Active Directory/AzureAD Group Policy (DNS/DHCP) Networking - VLANs, TCP/IP, exposure to routers and switches Strong communication and customer service skills Full UK Drivers licence and access to a vehicle - essential Desirable: Previous MSP experience Virtualisation - Hyper-V PowerShell This is an … phone, email or face-to-face Following in-depth diagnosis, escalate to 3rd line when necessary Log all incidents and requests within the agreed service desk work management system. Manage, prioritise and plan own work queue and deal with calls within the set SLAs. Identify and drive through opportunities … for improvement/change via the Service Improvement. With this opportunity, you will achieve: Starting salary from £26k-£29k DOE 25 days annual leave + bank holidays Business mileage where applicable Contributory pension scheme Private healthcare scheme Plus much more For further details and to apply, please send your More ❯

your hobby into a career? This is an exciting opportunity to gain hands-on experience in IT support, working with a well-established IT service provider in the West Midlands. Location: Droitwich, West Midlands - The role is full time office based Salary: From 15,000 per year Hours: Monday … months, with 80% of learning achieved on the job, for optimum productivity. About the Company Our client is a leading IT support and service provider based in Elmley Lovett , delivering bespoke IT solutions to small and medium-sized businesses across the region. About the Role As an IT Support … essential IT skills while working on real-world projects. Your key responsibilities will include: Providing technical support for IT and EPOS systems Assisting in customer projects and IT service activities Handling helpdesk calls and emails, ensuring timely responses Managing and resolving first-line support queries Gaining experience in More ❯

your hobby into a career? This is an exciting opportunity to gain hands-on experience in IT support, working with a well-established IT service provider in the West Midlands. Location: Droitwich, West Midlands - The role is full time office based Salary: From £15,000 per year Hours: Monday … months, with 80% of learning achieved on the job, for optimum productivity. About the Company Our client is a leading IT support and service provider based in Elmley Lovett , delivering bespoke IT solutions to small and medium-sized businesses across the region. About the Role As an IT Support … essential IT skills while working on real-world projects. Your key responsibilities will include: Providing technical support for IT and EPOS systems Assisting in customer projects and IT service activities Handling helpdesk calls and emails, ensuring timely responses Managing and resolving first-line support queries Gaining experience in More ❯

will have a proven history of troubleshooting and resolving technical issues for a client base of 1350 users via remote connectivity, telephone, or email. Customer Support: Handle escalated calls from customers around the UK. Provide excellent levels of customer service at all times. Remote Diagnostics: Perform detailed … fault diagnostics by remotely accessing customer environments. On-Site Support: ravel to customer sites as required for planned meetings or project work. Maintenance and Preparation: Run daily checks on backups and carry out preventative maintenance on customer environments. Project Work: Complete small projects, including researching and testing More ❯

will have a proven history of troubleshooting and resolving technical issues for a client base of 1350 users via remote connectivity, telephone, or email. Customer Support: Handle escalated calls from customers around the UK. Provide excellent levels of customer service at all times. Remote Diagnostics: Perform detailed … fault diagnostics by remotely accessing customer environments. On-Site Support: ravel to customer sites as required for planned meetings or project work. Maintenance and Preparation: Run daily checks on backups and carry out preventative maintenance on customer environments. Project Work: Complete small projects, including researching and testing More ❯

with up to 50% off the total food bill Free criminal record checks Pension Scheme with Nest Flexible working patterns Cycle to work scheme Service recognition Training support and development opportunities Employee Assistance Programme Wellbeing support Discounted gym membership Benefits require completion of a 12-week probationary period before … Strong communication skills Ability to work as part of a team and individually Flexibility and adaptability to the needs of residents Experience in catering service in a similar environment is desirable but not essential Delivering prepared food from the kitchen to the dining areas and serving meals to residents … in a pleasant and friendly manner Ensure refreshments are always available Setting up tables, tidying work areas, and preparing food areas for the next service to maintain high hygiene standards Experience : Ideally some experience working in a busy restaurant, hospitality, or catering setting Good communication and excellent customer More ❯

in network data centre environments. • Excellent PowerShell scripting and automation skills to automate repetitive tasks and build small to medium-complexity automated solutions. • Outstanding customer service skills. • Strong organizational, troubleshooting, decision-making, and analytical skills. • Ability to work with limited supervision, self-starter, and strong time management skills. More ❯

networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service. This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support … Year 3 Months Positions Available 1 Closing Date Thursday, 5th June 2025 Start Date Friday, 6th June 2025 Desired Skills Communication skills IT skills Customer care skills Analytical skills Team working Qualifications English GCSE, grade 5 (Essential) Maths GCSE, grade 4 (Essential) About the Employer FIRST CLASS TECHNOLOGIES LTD … Covering Nottingham, Derby, Leicester, Birmingham, Lichfield and Tamworth. Your business will benefit from our outstanding customer service focused, managed IT support services. If you are looking for a partner who knows a thing or two about moving business to the cloud, especially Microsoft Office 365 and Microsoft Azure More ❯

applications, ensuring timely and effective resolution of issues. * Provide support via phone, face-to-face, and other communication channels, maintaining a high standard of customer service. * Log and manage incidents and service requests using enterprise-level ticketing systems. * Troubleshoot application issues and escalate unresolved problems to third-party … team members and business users. Required Skills & Qualifications: * Ability to guide users through system workflows and processes. * Strong analytical and problem-solving skills. * Excellent customer service orientation and interpersonal communication. * Practical experience with platforms such as Acturis, Open GI, or Applied Epic. * Experience working within service desk More ❯

Job Title: Fire and Security Service Engineer Location: Birmingham & Surrounding Areas Salary: 35,000 - 42,000 (DOE) Benefits: Company vehicle, fuel card, tools provided, paid overtime, ongoing training & development We're recruiting on behalf of a respected and well-established client in the fire and security industry who is … looking to bring an experienced Service Engineer on board. This role is based in Birmingham and covers surrounding areas. The Role: As a Fire and Security Service Engineer, you will be responsible for the routine servicing, maintenance, and fault-finding of a wide range of systems including fire … and maintaining fire and security systems to a high standard Diagnosing faults and carrying out effective repairs Conducting planned preventative maintenance (PPM) visits Completing service reports and necessary documentation accurately Delivering excellent customer service and building rapport on site Ensuring all work complies with current health & safety More ❯

Gathers customer data and gains insight into customer needs Participates in reviewing and adapting processes in the light of changes, and adopts new work approaches Continually improving internal processes and procedures to improve efficiency Effective planning and organisational skills Understanding of Company Health and Safety and DSE policies. … Ensure all actions and behaviours treat our customers fairly and comply with regulations Investigate and respond to a broad range of complex customer queries, liaising with other parties as necessary, to deliver an appropriate, acceptable resolution for the customer. Amend data errors and process exceptions and provide feedback to … Good analytical and numerical skills, and an ability to analyse data to identify discrepancies Demonstrate good interpersonal and communication skills. Prioritisation/organisation skills Customer service ethic Analytical Good IT application skills including Excel Minimum 6 - 12-month experience Desirable Energy background Rullion celebrates and supports diversity and More ❯

automation skills to automate repetitive tasks and build small to medium-complexity automated solutions. Database Administration Skills are welcome (MS SQL, MySQL). Outstanding customer service skills. Strong organisational, troubleshooting, decision-making, and analytical skills. Ability to work with limited supervision, self-starter, and strong time management skills. More ❯

shaping the company's market differentiation, positioning, and sales strategies across specific industries and regions. To succeed, you must develop a strong grasp of customer needs, industry trends, competitive landscapes, and the company's product offerings. In collaboration with internal teams and direct customer interactions, you will design … and execute a product marketing strategy that delivers compelling, customer-focused content highlighting the company's solutions and advantages. Additionally, you will lead demand generation initiatives, managing trade shows, digital campaigns, and various inbound and outbound marketing efforts to drive engagement and growth. Requirements Bachelor's degree in marketing … Comfortable working with complex technical products. Roles and Responsibilities: Strategy Leadership Develop and implement marketing strategies aligned with business goals, targeting key markets and customer segments. Oversee demand generation activities, including inbound, outbound, and account-based marketing efforts. Manage marketing automation, social media presence, brand positioning, and budget forecasting. More ❯

team to deliver end-to-end digital products, from strategy to post-launch performance. You'll be an evangelist for digital-first solutions, ensuring customer-facing operations are streamlined, automated, and supported by the right technology, culture, and people. Key Responsibilities: Set the strategic direction for digital and automation … across the business, with a focus on delivering measurable business benefits. Lead the development and delivery of digital product strategies, driving improved acquisition, customer self-serve, and automation capabilities. Manage and mentor product teams, ensuring seamless collaboration to execute the digital delivery plan. Work closely with stakeholders to present … track progress with data and KPIs, and build compelling business cases for investment. Champion the use of Conversational AI and NLU technology for automating customer service interactions. About You: You’re outcome-focused and passionate about digital product management, automation, and customer experience. You have experience leading More ❯

team to deliver end-to-end digital products, from strategy to post-launch performance. You'll be an evangelist for digital-first solutions, ensuring customer-facing operations are streamlined, automated, and supported by the right technology, culture, and people. Key Responsibilities: Set the strategic direction for digital and automation … across the business, with a focus on delivering measurable business benefits. Lead the development and delivery of digital product strategies, driving improved acquisition, customer self-serve, and automation capabilities. Manage and mentor product teams, ensuring seamless collaboration to execute the digital delivery plan. Work closely with stakeholders to present … track progress with data and KPIs, and build compelling business cases for investment. Champion the use of Conversational AI and NLU technology for automating customer service interactions. About You: You’re outcome-focused and passionate about digital product management, automation, and customer experience. You have experience leading More ❯

hybrid basis. This is an excellent opportunity for a 2nd Line Support Engineer looking to step up into a team lead position, or a Service Desk Team Lead looking for a fresh challenge! The Senior Support Engineer You will oversee a small, dynamic team of skilled 1st Line Engineers … be responsible for leading the day-to-day operations of the Engineers, ensuring your team provides high-quality technical support, while also maintaining exceptional customer service standards. The Company This industry giant is a true force to be reckoned with, delivering exceptional enterprise-level technical support and services … of the Senior Support Engineer? A strong technical background in 1st and 2nd line support, covering desktop, servers and networks Proven experience leading a service desk team or mentoring staff, with a desire to take the next step. Familiarity with technologies like Office 365, Azure, Active Directory, and Group More ❯

hybrid basis. This is an excellent opportunity for a 2nd Line Support Engineer looking to step up into a team lead position, or a Service Desk Team Lead looking for a fresh challenge! The Senior Support Engineer You will oversee a small, dynamic team of skilled 1st Line Engineers … be responsible for leading the day-to-day operations of the Engineers, ensuring your team provides high-quality technical support, while also maintaining exceptional customer service standards. The Company This industry giant is a true force to be reckoned with, delivering exceptional enterprise-level technical support and services … of the Senior Support Engineer? A strong technical background in 1st and 2nd line support, covering desktop, servers and networks Proven experience leading a service desk team or mentoring staff, with a desire to take the next step. Familiarity with technologies like Office 365, Azure, Active Directory, and Group More ❯

and standards, contributing to the evolution of the Secure Software Development Life Cycle (SSDLC). The skills you will need: Proficiency in Dynamics CE (Customer Engagement) for Sales and Customer Service Operations. Strong understanding of KingswaySoft for data integration. Demonstrable experience with SQL and SQL Server Integration More ❯

setups and recommend practical solutions. Document technical solutions and best practices to support ongoing maintenance and improvements. Collaborate with internal teams to ensure excellent service delivery. What We're Looking For: At least 3 year of experience in IT support, with exposure to project-based work. Strong technical knowledge … and basic understanding of Azure. Experience working with servers, networking, firewalls, and security solutions. A proactive and problem-solving mindset, with a strong customer service approach. Willingness to develop your technical skills, including pursuing relevant certifications. Excellent communication skills and the ability to explain technical concepts clearly. Why More ❯

will prioritize the needs within the division, in collaboration with the Leadership Team. With a "can do" attitude, they will demonstrate a culture of customer service excellence and person-centered care. They will foster communication and a supportive team network for the Nutrition Services' staff and will promote … along with vendor contracts Qualifications: Current active status with Canadian Society of Nutrition Management (CSNM) Superior client relationship skills, and passion for excellence in service delivery Must be proficient to complete assessments and referrals for dietary needs Minimum of three (3) years of relevant dietary experience and one … and assessments. Excellent communication skills (verbal and written) Well-developed proficiency in MS Office (Word, Excel, Power Point, Outlook) and working knowledge of food service IT systems Knowledge of Point Click Care and Point of Care computer programs would be an asset. Previous experience working in unionized environment is More ❯

Job: Providing 1st line helpdesk support to customers Log and respond to tickets on the helpdesk Work towards delivering a high-quality IT support service in line with target SLAs Understands the relationship between work processes and the business Answer all contacts within contractual SLAs and meet all other … the Baltic team. Salary, Hours & Benefits: Salary - £17,000 Monday Friday Shifts between 8 AM to 6 PM 25 Days Annual Leave Length of service holiday increases Serco benefits package Employee assistant service Solihull Bid Card Desired Qualities, Skills and Knowledge: Passion and interest in IT Good communication … skills Eager to learn and grow Organisational skills Customer service experience Can use initiative when working independently Grade 4/C in Maths GCSE and 5/C in English GCSE Your Training with Baltic Apprenticeships This Level 3 apprenticeship provides the skills, qualification and experience you need More ❯

Fire & Security Service Engineer Location: West Midlands Salary: £32,000 £40,000 DOE Benefits: Travel time paid after 30 minutes, company van, fuel card, mental health support scheme, performance bonus, 23 days holiday + bank holidays (increasing by 1 day per year up to 25 days), call-out rota … standby allowance, overtime opportunities, and clear routes for progression. Join a Leading Fire & Security Company We're seeking a skilled Fire and Security Service Engineer to join a highly respected and well-established business with decades of expertise in the fire and security industry. This is a fantastic opportunity … values quality, reliability, and ongoing professional development. This field-based role will see you covering large commercial sites across the West Midlands, delivering expert service and support for both fire alarm and security systems. Key Responsibilities: Service and maintain fire alarm and security systems in commercial properties. Deliver More ❯

with the best possible shopping experience, one that will make them want to visit time and time again. We strive to consistently deliver fantastic customer service, whether recommending a book or a gift, keeping our shops beautifully stocked, helping out in our lovely Café W’s, or keeping More ❯