76 to 100 of 143 Customer Service Jobs in the West Midlands

Monday-Friday Davies are looking to recruit an experienced Liability Claims Handler to join our Casualty team based in Stoke. Your role will be to provide a quality claims service on behalf of clients and pro-actively handle claims in accordance with the insurers claims handling philosophy. Key Responsibilities To establish if cover is in place for the claim … experience A professional and adaptable communication style both written and verbal Efficient administrative skills Strong numeracy, literacy, and IT skills A proactive attitude, and an enthusiastic approach An excellent customer service manner The ability to work as part of a team A willingness to take individual responsibility The capability to adapt and be flexible Experience of policy wording … their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management. Our global team of more than 8,000 professionals operate across ten countries, including the UK & the U.S. Over the past ten More ❯

your next step in a forward-thinking tech environment? We're seeking a Senior Developer to join a collaborative development team working on innovative solutions using Microsoft Dynamics 365 Customer Engagement (CE). In this role, you'll work on the full software development lifecycle - from design to deployment - for Dynamics 365 CE-based solutions. You'll collaborate closely … solving mindset and a passion for building high-quality, scalable CRM solutions in an Agile environment. What my client is Looking For Strong proficiency in Dynamics 365 CE (Sales & Customer Service modules) Experience with KingswaySoft for data integrations Solid skills in SQL , SSIS , and debugging plug-ins/workflows Proficient in C# (.NET) and JavaScript for server-side More ❯

model lifecycle, responsible AI; familiarity with Intel AI tools an advantage. Digital Support/IT Support: Windows/macOS, O365/M365, ticketing, troubleshooting, networking basics, hardware/peripherals, customer service. Data: Excel, SQL, Python (Pandas), data cleaning, visualisation, basic analytics; Power BI/Tableau a plus. Confident online facilitator with excellent communication and pacing; able to engage beginners More ❯

closely with company directors to shape our ecommerce strategy while overseeing day-to-day performance. Key Responsibilities: Lead & mentor our in-house teams: Digital Marketing (SEO, PPC, Social, Email), Customer Service, Web Development, Content, and Visual Media. Oversee operations across five ecommerce websites and marketplace channels (UK & international). Develop & execute a sustainable marketplace strategy, identifying growth opportunities. … Enhance the customer journey (UX), improving navigation, search, and merchandising to boost conversions. Monitor KPIs & analytics, using GA4, CRM tools, and marketplace data to drive actionable insights. Strengthen affiliate & partner relationships, aligning collaborations with business strategy. Expand social commerce, ensuring content and advertising remain fresh, engaging, and on-brand. Collaborate with directors on strategic projects, campaign planning, and performance … mindset, comfortable with GA4, CRM systems, and ecommerce dashboards. Organised & proactive, with a keen eye for optimising processes and workflows. Up to date with ecommerce trends, social media, and customer experience innovation. What We Offer: Competitive salary (£45K–£50K) 5 weeks’ holiday bank holidays Free parking Generous staff discount across our brands A supportive, friendly team in a long More ❯

busy Generator division. Youll play a key role in maintaining and repairing a range of generators from 20KVA to 500KVA, as well as other specialist equipment, delivering first-class service to customers both on-site and in the workshop. Mobile Generator Engineer - The Rewards Basic salary circa £42,000 (dependent on experience) Up to £50,000 OTE Overtime paid … provided Pension and healthcare package Mobile Generator Engineer - Requirements Electrically and mechanically qualified. Proven experience in servicing and repairing generators. Strong fault-finding skills (mechanical and electrical). Excellent customer service and communication skills. Ability to work independently and as part of a team. A commitment to high standards of safety and compliance. Mobile Generator Engineer - Responsibilities Service, maintain and repair generators and associated equipment. Carry out electrical and mechanical fault-finding. Identify and report machine damage accurately. Maintain comprehensive service and maintenance records. Communicate effectively with your Line Manager and customers to ensure work is completed to the highest standard. Work independently to troubleshoot and resolve technical issues on customer sites and in the More ❯

Combine your technical mindset and drive for customer satisfaction in this newly created role, designed to ensure business customers across the UK continue to receive the very best after-sales service. Additionally, you will have the opportunity to contribute to other business projects focused on operational efficiency and customer satisfaction. And, with a new system upgrade in place … following successful completion of your probation period. An annual bonus, private medical insurance, access to a company sick-pay scheme, life assurance and an employer 5% pension contribution. Long service award. Cycle to work scheme. Join team social events that share success and build working relationships. The role You’ll provide administration and coordination support for the returns process … following the diagnosis of faulty products. Coordinate technical service site visits. Deliver clear, professional communication of investigation outcomes to customers. Maintain precise complaint data. Process orders accurately and resolve customer queries. What’s required An interest in learning and developing knowledge of technical engineering products, to allow you to interact with your suppliers and customers. A process-driven More ❯

Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth! Role Overview: You will play a crucial role in driving … business growth by managing client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £25k basic salary, with OTE taking your package higher … with warm leads Prepare and deliver compelling sales presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues More ❯

Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth! Role Overview: You will play a crucial role in driving … business growth by managing client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £26k basic salary, with OTE taking your total earnings … with warm leads Prepare and deliver compelling sales presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues More ❯

solutions. You will ideally need to have a good understanding of computer systems , mobile devices and other technical products Overview/To have the ability to: Take ownership of customer issues reported and see problems through to resolution Research, diagnose, troubleshoot and identify solutions to resolve Mobile devices and system issues Follow standard procedures for proper escalation of unresolved … Responsibilities Providing technical assistance and support related to computer systems, hardware, or software to clients, end users, and the organization they work for. Monitor, respond to and document all service support requests and resolutions via telephone or email to support clients Responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions. Manage equipment inventory, including booking … identify and eliminate errors. Install, configure, and maintain any related hardware. Tear down, rebuild, repair and refurbish hardware and goods for redeployment. Key Skills Required You will need excellent customer service and communication skills. Ability to diagnose and resolve hardware, firmware and software issues relating to all products Be well-versed in all aspects of computer systems configuration More ❯

The role of the National IT Technician is to work as part of a wider team to support the business by fulfilling incident and request tickets by providing excellent customer service whilst working to ITIL best practices.Due to the nature of this work, the role is primarily based at the head office in Atherstone, although some travel may … office flexi-time Full training provided Pension scheme Private employee medical insurance after 4 years Company sick pay scheme Company maternity, paternity and adoption pay after 1 year Long service rewards Access to MyBenefits, where you can find a wide range of benefits, including our bike to work scheme, shopping and cinema discounts, health cash plan, a FREE will … travel and discounted gym memberships, as well as a host of benefits to support your financial and wellbeing needs Access to a free,24/7, confidential virtual GP service for all Aldi Colleagues and their children (under the age of 16) *You’ll need to live within 90 minutes of your main working location *Please be aware that More ❯

any risks or potential issues. Documenting all billing information for accounts to ensure the project can be billed correctly and the Project closed. Provide regular Project updates to the customer to ensure a high level of customer service is provided. Requirements: Excellent knowledge of each telephony system processes, eg Splicecom, Wildix, Evonex, Gamma Horizon. Knowledge of placing More ❯

This is a full time role working 37.5 hours a week, Mon-Fri 09:00-17:00. This is an office based role where you will be assisting the customer service team and management with administration duties including: processes refunds, ensuring all communication with customers is on brand and updating customer and order details. As well as More ❯

and good working knowledge of Windows environments at 2nd Line level Experience with both SCCM and Intune Experience supporting on migration projects would be a plus Strong communication and customer service skills Role details: Job role: Deployment Engineer Job type: Contract Duration: 1 month contract Rate: £200 £230 per day IR35 status: Inside IR35 Location: Onsite in Warwick More ❯

and good working knowledge of Windows environments at 2nd Line level Experience with both SCCM and Intune Experience supporting on migration projects would be a plus Strong communication and customer service skills Role details: Job role: Deployment Engineer Job type: Contract Duration: 1 month contract Rate: £200 – £230 per day IR35 status: Inside IR35 Location: Onsite in Warwick More ❯

policies and regulations Stay up to date with latest features and best practices. Dynamics 365 Administrator -Requirements Proven experience of administering and developing Dynamics 365 CRM Modules: i.e. Sales, Customer Service, Project Operations Strong D365 administration experience including user management, security Strong business acumen and excellent stakeholder management skills Highly motivated for learning and self-improvement Knowledge of More ❯

policies and regulations Stay up to date with latest features and best practices. Dynamics 365 Administrator - Requirements Proven experience of administering and developing Dynamics 365 CRM Modules: i.e. Sales, Customer Service, Project Operations Strong D365 administration experience including user management, security Strong business acumen and excellent stakeholder management skills Highly motivated for learning and self-improvement Knowledge of More ❯

annual leave + Bank Holidays Training bonus for relevant qualifications/certifications Pension scheme Cycle to work scheme Desired Qualities, Skills and Knowledge: Has a passion for IT. Good customer service skills. Any technical knowledge/experience is an advantage. Grade 5 in GCSE English and Grade 4 in GCSE Maths required. Your Training with Baltic: This apprenticeship More ❯

Delivering LKQ Academy Technical Trainingcourses to technicians and business owners Deliver Training to the branch network to show how we can support our customers growth Delivering high standards of customer serviceand support Manage CPD and keep personal qualificationsmaintained and up to date Manage course paperwork in a timely compliance Skills and Experience Fully conversant with modern vehicletechnology Highly motivated More ❯

Training Partner, you will play a pivotal role in achieving our vision: Impactful Work: You will directly support FirstPort’s mission to elevate industry standards and provide an exceptional service to our customers. Professional Growth: With access to accredited training and development programmes, you will be empowered to reach your potential. Supportive Environment: We foster a culture where collaboration More ❯

Parts Advisor Rugby £28-35K DOE Monday to Friday 0800-1630 We're looking for a knowledgeable and customer-focused Parts Advisor to join our clients busy parts department. You'll be helping customers and our workshop team find and order the right parts, keeping stock organised, and ensuring smooth, efficient service every time. What you'll … appropriate Maintain accurate records and handle returns/warranty claims What we're looking for: Previous experience in a parts role (automotive or related industry preferred) Great communication and customer service skills Good IT skills and attention to detail A positive, can-do attitude and the ability to work well under pressure Basic mechanical knowledge (advantageous) What we More ❯

all platforms Direct and optimise digital marketing efforts, including SEO, PPC, email, social media, and retargeting Lead and mentor cross-functional teams in marketing, sales, web development, operations, and customer service Manage ecommerce budgets, pricing policies, and vendor relationships Required Experience: Proven senior leadership experience managing ecommerce businesses with multiple websites and marketplace channels Strong knowledge of ecommerce … platforms (e.g., Shopify, Magento) and marketplace dynamics Experience in digital marketing strategy (SEO, SEM, paid media, customer acquisition) Demonstrated ability to lead cross-functional teams and manage complex projects Excellent analytical and decision-making skills, with a strong focus on ROI This client cannot offer visa sponsorship. More ❯

all platforms Direct and optimise digital marketing efforts, including SEO, PPC, email, social media, and retargeting Lead and mentor cross-functional teams in marketing, sales, web development, operations, and customer service Manage ecommerce budgets, pricing policies, and vendor relationships Required Experience: Proven senior leadership experience managing ecommerce businesses with multiple websites and marketplace channels Strong knowledge of ecommerce … platforms (e.g., Shopify, Magento) and marketplace dynamics Experience in digital marketing strategy (SEO, SEM, paid media, customer acquisition) Demonstrated ability to lead cross-functional teams and manage complex projects Excellent analytical and decision-making skills, with a strong focus on ROI This client cannot offer visa sponsorship. More ❯

Job Title: Unified Communications (UC) Support Engineer Location: Telford Salary: £26,000 per annum + Quarterly KPI Bonus Are you passionate about technology and customer service? Do you have experience in telecoms, networking or Unified Communications and enjoy troubleshooting and problem-solving? We're looking for a motivated Unified Communications Support Engineer to join our support team in … Webex , iPECS , or similar Strong troubleshooting and diagnostic skills Excellent verbal and written communication with the ability to simplify technical concepts Experience using helpdesk/ticketing systems A collaborative, customer-first attitude and ability to stay calm under pressure Benefits Quarterly KPI bonus On-site parking Simplyhealth plan Access to our Employee Rewards Scheme Regular staff events and social More ❯

staff and students, ensuring IT systems run smoothly and efficiently. Key Requirements: Proven industry experience in IT support. Strong troubleshooting skills with hardware, software, and networks. Excellent communication and customer service skills. Must hold an Enhanced DBS (required for working in schools). Responsibilities: Act as the first point of contact for IT queries. Resolve common IT issues More ❯

staff and students, ensuring IT systems run smoothly and efficiently. Key Requirements: Proven industry experience in IT support. Strong troubleshooting skills with hardware, software, and networks. Excellent communication and customer service skills. Must hold an Enhanced DBS (required for working in schools). Responsibilities: Act as the first point of contact for IT queries. Resolve common IT issues More ❯