26 to 50 of 440 SLA Jobs in England

team directly, handing over to the next Team leader and more importantly, individuals across the wider technical team. Position Responsibilities: Manage Incidents & Requests ensuring SLA Performance against KPIs. Ensure accurate and up to date information is recorded against all tickets. Ensure daily checks are performed correctly and in a timely more »

analysts across all business functions to meet and where possible exceed agreed Service Level Agreements (SLAs) - Support and lead quarterly site Service Reviews, presenting SLA reports and collaborating with business stakeholders to optimise site services. - Follow up on end customer survey feedback to establish opportunities for future CX improvement. - Recommend more »

support and services via telephony or ticket (including incidents and service requests) in a timely, polite, and efficient fashion, while adhering to the defined SLA timeframes using our IT Service Management tools. Analyse and resolve 1st/2nd line support while working with other resolver groups (Network Services & Desktop team more »

relevant experience. Experience, Skills & Knowledge: *Technical authority across relevant platforms. *Strong leadership skills and excellent communication abilities. *Experience with IT service desk software and SLA management. *Proactive learner with solid technical skills in MS Technologies. *Ability to multitask, prioritize, and solve problems effectively. Personal Qualities: *Team player and leader committed more »

Jira job notes and confluence support documentation Following helpdesk procedures and policies Ordering, recording, configuring, and distributing peripherals Ensuring that the Service Level Agreements (SLA) are always adhered to Remaining up to date with the latest technologies and platforms Other duties may include disposal of old equipment and administration of more »

Strategy. Experience and knowledge required: Experience as a senior service desk technician, mentoring and advising other members of the team. Experience improving service desk SLA's and efficiencies across the desk Experience of supporting generic software packages Experience of PC and Server support, including Windows Client and Server Operating systems. more »

through efficient ticket management, providing first response fixes, resolving incidents and requests or escalating when necessary, managing working queues and prioritising events, complying with SLA’s, supporting the service desk and working efficiently and productively to ensure a excellent customer experience. All support and training will be given to ensure more »

service desk. Provide equivalent support to other offices in region. Contributor for Incident and Problem Mgmt. plus Service Requests to meet objectives to documented SLA/T(s) and measurable KPI(s). You will develop and maintain excellent and professional relationships with users; with an emphasis on service delivery more »

incidents, queries or complaints via local or other communications channels like phone, email and Internet ‘Hands on’ problem solving approach; solving problems within strict SLA timeframes Work on cases either on-site or remotely via phone, email and Internet Take ownership of incidents assigned to you and manage them through more »

relating to an incident. Proactive problem management is an added advantage. Track the incidents/service requests/problem tickets to ensure resolution within SLA, escalate the unresolved incidents/problems as per the escalation mechanism, analyze the ticket trend and provide reports with improvement actions, create basic documents and more »

year of experience in a service delivery role, Experience working with ITIL or an understanding of the framework, Experience of service desk functions including SLA management, Proven ability to manage large volume activities, across multiple work streams, Strong knowledge of Microsoft based operating systems, Windows Server 2012/2016, AD more »

End User Services, Network & Infrastructure Services, Hosting Services and Business Application Support Services. Each of these are to be delivered in accordance with strict SLA’s, KPI’s and security procedures. In addition to Service Delivery, our team also deliver a substantial number of concurrent change and improvement projects both more »

virtualized platforms including hosted, distributed and cloud infrastructure (OS). Escalation points for 1st and 2nd line support. Resolving logged incidents in line with SLA’s. Independent ability to research technical problems and solutions. What we’re looking for: Strong infrastructure support experience Experience/Knowledge of Virtualization Technologies (VMware more »

attending meetings (almost entirely hosted via MS Teams). Providing on-call support [joining a 24x7 paid for rota] to ensure out of hours SLA impacting outages can be remediated. Working alongside product teams to ensure that infrastructure capability and processes are aligned to their needs and strategic goals. Keeping more »

virtualised platforms including hosted, distributed and cloud infrastructure (OS).'€¢Escalation point for 1st and 2nd line support.'€¢Resolving logged incidents in line with SLA's.'€¢Independent ability to research technical problems and solutions. What we're looking for: '€¢Strong infrastructure support experience'€¢Experience/Knowledge of Virtualisation Technologies (VMware more »

attending meetings (almost entirely hosted via MS Teams). Providing on-call support [joining a 24x7 paid for rota] to ensure out of hours SLA impacting outages can be remediated. Working alongside product teams to ensure that infrastructure capability and processes are aligned to their needs and strategic goals. Keeping more »

e.g. ServiceNow, Remedy, or Autotask in a service and project capacity. Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLA’s incident Management, Service Request Fulfilment and Change Management. Experience working within PRINCE2 projects, as a team resource. Ability to demonstrate strong dispute resolution skills more »

failures, as defined within the on-call agreement and rota Administration Tasks: Perform prescribed daily, weekly, monthly, and annual technical and security administration tasks SLA Compliance: Ensure that tickets are completed within business-agreed SLAs Team Collaboration: Promote collaboration and guide team members on best practices, fostering a highly communicative more »

pro rata Provide frontline technical support across multiple business areas for all software applications and end user computing hardware. Work to agreed SLA’s and KPI’s, using ITSM tools to prioritize, resolve, and reassign tickets as soon as possible after they are logged. Provide technical support service for incidents more »

level agreements (SLAs) and key performance indicators (KPIs) to monitor and improve IT service delivery Ensuring each work request is worked within our agreed SLA’s, to the highest quality. Ensuring effective communication of work request/queue status, and potential blockers, to appropriate stakeholders Ensuring effective communication to haysmacintyre more »

and customer portal Log all Incidents and Requests in ServiceNow Using the impact and urgency matrix, ensure that all Incidents are assigned the appropriate SLA Manage all Service Desk tickets, escalating Incidents and Requests to support teams or DevOps teams as appropriate Understand and proactively operate the escalations procedure defined more »

Aged Ticket, Shift-left, reassignment reduction, Incident coordination etc.) to realise maximum benefit. Advise, provide guidance and direction of Service Delivery and MI Management SLA’s, OLAs etc. to support the operational objectives of existing and new service delivery. Own Process Improvement protocols post-major incidents and ensure process uplift more »

support to troubleshoot issues and problems with equipment and/or systems. Providing end-user technical support, workarounds and resolutions within Service Level Agreements (SLA’s). Provide technical support for multi-function devices, Telephony equipment and other specialised IT equipment. Escalate issues to relevant vendors/support functions as more »

SLA. The Technical Support Engineer role will be based out of Middlesborough with the role focused on supporting the Healthcare users in line with SLA, onsite support and project work this is to ensure system availability is maintained in line with defined service level agreements (SLAs) and project timelines. The more »

SLA. The Technical Support Engineer role will be based out of Middlesborough with the role focused on supporting the Healthcare users in line with SLA, onsite support and project work this is to ensure system availability is maintained in line with defined service level agreements (SLAs) and project timelines. The more »