76 to 100 of 438 SLA Jobs in England

significant results on project or operational deliverables, whilst also owning a variety of activities ensuring compliance with project milestones and customer KPI’s and SLA’s. You must be an effective communicator, comfortable directly engaging with customers and colleagues. You must also demonstrate an analytical and systematic approach to project more »

are investigated and where required logged on the Helpdesk Liaise with third-party software and service providers where required Respond to all tickets within SLA Maintain customer IT records such as Inventory, Password Records, Stock Control, Change Control Records, Active Directory User Accounts, E-mail Account provision, and Door Entry more »

be: Ownership, monitoring, tracking, and communication about incidents assign to the relevant IT Support Team Resolving IT support incidents and service requests within agreed SLA timeframes Recording, ownership, monitoring, tracking, and communication about incidents Investigating and diagnosing incidents escalated from the Service Desk/IT Support Escalating incidents to IT more »

be: Ownership, monitoring, tracking, and communication about incidents assign to the relevant IT Support Team Resolving IT support incidents and service requests within agreed SLA timeframes Recording, ownership, monitoring, tracking, and communication about incidents Investigating and diagnosing incidents escalated from the Service Desk/IT Support Escalating incidents to IT more »

solution(s)/work around(s) to incidents and Problems Contribute to polices, processes and procedures Install, maintain and support new applications Work to SLA thresholds for incident(s), request(s) and problem(s) Own and operate starters, leavers and movers processes Trend Analysis and review of logs, backups, patches more »

depth working knowledge of service management processes (Incident, Problem and Change Management) Ability to deliver in a high-pressure, dynamic environment working to tight SLA's Good Knowledge on ServiceNow ITSM tool & Reporting module. Possess CompTIA Network+ CompTIA CySA+ & foundation certification in Linux or certified in IT operations & infrastructure technology more »

a timely, professional, and friendly service and provide 2nd line support for all calls that are logged either remotely or desk side. Working to SLA thresholds for incident(s), request(s) and problem(s), prioritising and managing workload effectively to deal with several open tickets. Floor-walking, desk based & remotely more »

support for their apps, websites, and CMS. You'll communicate directly with clients via email and phone to resolve issues, ensuring compliance with our SLA for timely support. Additionally, you'll manage the flow of support tickets, including escalation, and maintain ongoing communication about the status of these issues with more »

new customers recently completing implementation are monitored and their incoming queries adequately resolved. Ensuring all incoming queries are assigned within the agreed first response SLA time. Identifying tickets for escalation and informing the Senior Support Consultants and Software Support Manager. Identifying any team training requirements based on incoming queries and more »

Azure services across applications, data, infrastructure and security domains Have a deep understanding of D365 Customer service module with demonstrable background in case management, SLA management, routing and contact management Have a proven ability to design integration architecture required to interface with foundational components such as Active Directory, Exchange and more »

role in our day-to-day UK support operations, ensuring incident management and other ITIL based processes are followed while helping to ensure our SLA & SMA obligations are always met and delivered to the highest standards. As a site support engineer, you will become an integral part of our customer more »

Location: 1 day a month onsite (Portsmouth), will alter to Fareham at some point this year), rest of time work at home. Due to SLA’s candidates will need to be a max 30-35 mile radius from Portsmouth/Fareham area. Hours: flexible 0800-1800 hrs range Monday to more »

provided to the customer including regular reviews of their live system. Delivery: Heavily focussed on service delivery ensuring we are adhering to the agreed SLA and regularly report this information both internally and externally. Act as the primary point of contact for your allocated customers, and act as a point more »

remediation is not possible. Role Customers (Internal/External) Ensuring phone calls are answered within required SLAs Shared Inbox emails to be logged within SLA Ensuring Incidents & Requests are actioned within required SLAs Escalating high priority incidents & major incidents to management team Attempting to resolve incidents and requests on initial more »

potentials or post-market potentials in the respective operational management/service contracts and areas. Developing and manage change requests Compliance with customer-related SLA parameters, action plans to address issues. Monthly Service Reports - oversee data collection & inputs from service managers such ach Incident and Problem managers. Provide report commentary more »

a SMART Hands working process '€¢Self-Management with Good Organisational Skills. '€¢Ability to follow remote advanced technical instruction '€¢Able to work to KPIs and SLA's About Capita Technology and Software Solutions Capita Technology and Software Solutions (TSS) is a 5000 people strong global shared service, responsible for delivering innovation more »

years’ experience in Service Desk remote support of corporate clients - Good understanding of Incident/Request management and ticket handling - Experience of working to SLA’s and KPI measures - Experience of using/contributing to a Knowledge base - ITIL Foundation Certificate Accreditation - Knowledge of Legal Applications – Document Management, Digital Dictation more »

or IT Service Delivery environment. Excellent Service Management knowledge to be able to manage and challenge IT suppliers. Aware of ITIL practices Experience of SLA and PO process. Experience of working in fast paced, unstructured and ambiguous environments. Experience of working with a wide range of stakeholders from different business more »

a blue chip organisation in Portsmouth on a permanent basis. This Role will be site based, with occasional shifts based remotely. Due to company SLA's, candidates must live within one hour travel time of Portsmouth. Due to the nature of the end client, there is a requirement for financial more »

incidents and requests The Candidate: Previous experience of providing IT support at 1st and 2nd line level Experience of managing a ticket queue, ensuring SLA’s are met in all instances Knowledge of server operating systems, Active Directory, Group Policy, and network architecture (DNS, DHCP, TCP/IP) is desirable more »

identify and implement opportunities to optimise processes, and lead and develop a team of experts to deliver service improvements Maintain compliance with customer-related SLA parameters for incident resolution times Manage senior stakeholders based in the US and EU, ensuring there is an effective level of communication between key members more »

desk Logging tickets to the clearly defined internal standard Categorising issues by severity, working through your own ticket queue, and organising work based on SLA Following internal processes and procedures to deliver the service we promise Contribute towards in-house documentation Proactively troubleshooting connectivity issues Ensuring that customer satisfaction is more »

Assistance -Active Directory user starter/leaver process -Customer facing, support of internal banking staff, VIPs -Maintenance and support of desktops, laptops, Blackberry's -SLA targets -Ad-hoc project involvement Main skills required are: -Experience supporting desktop platforms for banking environments -Experience in operational deployments. Desktop, operating system refresh cycle more »

for customer service excellence High level of organisation, interpersonal skills, multi-tasking and attention to detail Enthusiasm on being able to deliver on department SLA's Typical day may include- Liasing with customers, partners, and suppliers via incoming phone calls, emails or through our ticketing system Supporting customers with their more »

WAN/LAN Day-to-day: Ensure IT issues raised via phone, email, ticketing software are all logged correctly To resolve issues adhering to SLA's, ensuring to update helpdesk system Install new hardware (printers, servers, work stations etc) Install software for end users Ensure issues/tickets are resolved more »