understanding their clients specific requirements and industry developments, as well as maintaining and developing their professional team and continuing the development of their systems to assist in high quality service delivery. The role will be varied, including project managing from routing, through to construction and completion, and providing consultancy services associated with benchmarking, procedures and management systems. WHAT WILL More ❯
insights and solutions to mitigate and recover from security incidents. Manage relationships with vendors and partners to evaluate and select security technologies and services, including negotiating contracts and overseeing service delivery. Prepare and manage the cybersecurity architecture budget and resource allocation. Qualifications & Experience: Bachelor's or Master's degree in Information Security, Computer Science, or a related field. Professional More ❯
feedback on won or lost opportunities. Maintain daily updates using CRM on all meetings, presentations, and notable opportunities. Communicate effectively with customers and internal departments, supporting first-rate customer service delivery. Undertake sales forecasting and monthly reporting to communicate progress. Monitor and evaluate competitor activity and develop sales strategies to win business. Stay informed on industry regulations and legislation More ❯
feedback on won or lost opportunities. Maintain daily updates using CRM on all meetings, presentations, and notable opportunities. Communicate effectively with customers and internal departments, supporting first-rate customer service delivery. Undertake sales forecasting and monthly reporting to communicate progress. Monitor and evaluate competitor activity and develop sales strategies to win business. Stay informed on industry regulations and legislation More ❯
explore opportunities to join our growing team by checking out the job description below! Responsibilities Plan and direct activities concerned with quality standards for production processes, software goods, or service delivery. May sample outputs or processes, compare with user requirements, procedures, or specifications, and recommend corrective actions. Other duties as assigned. Requirements BA/BS Degree plus More ❯
and prioritize your sales opportunities within our CRM system (Odoo). Collaboration with internal teams: Work closely with HR, marketing, and operations teams to create proposals and ensure quality service delivery. Negotiation and deal closing: Conduct contract negotiations and ensure proper administrative follow-up. What We Expect We are looking for the next resilient Cactus, an energetic and results More ❯
Milton Keynes, Buckinghamshire, England, United Kingdom Hybrid / WFH Options
JM&Co. Recruitment Agency
multiple workstreams, and thrive in a remote environment while contributing to team goals. Proactive and self-motivated: Eager to drive client success and support continuous improvement in processes and service delivery. Remote-ready: Confident working remotely with a suitable home setup (office set-up support provided). What’s on Offer: Full-time fixed-term contract (12-18 months More ❯
know what it takes to achieve digital goals. We are seeking an engaging Account Director to drive growth in our Central Government portfolio and shape the future of public service delivery. You will shape and close complex, high value deals by positioning tailored outcome based solutions to Central Government customers. Key Responsibilities: Own and lead end-to-end business More ❯
in the Division of Enrollment by developing and managing CRM solutions, improving digital platforms, employing data analytics to guide decisions throughout the student lifecycle, and maintaining technologies that strengthen service delivery. Position Overview The IT Programmer Analyst performs analysis of data and business processes that support CRM/Salesforce operations and directives for the Division of Enrollment. Designs and More ❯
key stakeholders at prospective clients, focusing on enterprise-level engagements. Understand client needs, challenges, and objectives, positioning DEPT as the ideal partner. Collaborate with internal teams, including client services, delivery and marketing to create compelling client proposals and pitches. Partner with technical and creative leads to ensure DEPT's solutions align with client expectations. Stay updated on Adobe's More ❯
firm. Key Tasks: The role of the Team Lead is to oversee the day-today operation and people management of the Document Checking department, ensuring a high level of servicedelivery . Manage the team effectively by conducting individual feedback sessions, one-on-one meetings, regular team meetings, ensuring that all staff members are informed of the points … conducting regular check-ins, with responsibility for implementing formal management procedures where necessary Engage in conversations about process improvements and more efficient work methods Maintain a high level of service which exceeds client expectations through coordination with colleagues, clients, and third-party suppliers to facilitate the efficient and timely delivery of work in the department Address service failures, recommend solutions, and escalate issues as required Ensure continuity of service by providing cover for other roles on an ad hoc basis e.g. workflow management Consult with Document Expert to provide feedback and guidance to the team on technical points Work closely with colleagues to ensure smooth handover at start and end of shift Oversee larger projects More ❯
Position: ServiceDelivery Lead. Location: Thompsons Funeral Directors, Bootle. Job Type: Full-time, 38.33 Hours per week. Salary: up to £32,728.25 We're looking for a dedicated and compassionate individual to join our team at Thompsons Funeral Directors as a ServiceDelivery Lead . You will oversee the end-to-end care journey of the … every farewell should be handled with compassion, dignity, and care. Your role will ensure that families feel supported, respected, and reassured every step of the way. The Role As ServiceDelivery Lead, you'll be responsible for overseeing the entire care journey of the deceased while ensuring the highest standards of respect, dignity, and professionalism. You'll manage … the deceased during their final journey. Manage the care centre efficiently, optimising team organisation and scheduling to reduce costs. Inspire, mentor, and manage your team to maintain the highest service standards and continuously improve. Ensure vehicles and resources are managed effectively for seamless operations. Monitor key performance indicators and use insights to enhance service delivery. About you We More ❯
Role : HRSD Consultant Location : Uk Remote Type : Contract JD: Implement & Configure ServiceNow HRSD: Design, configure, test, and deploy ServiceNow HR ServiceDelivery solutions, including workflows, forms, and integrations, to meet client needs. Requirements Gathering & Solution Design: Collaborate with clients to understand their HR servicedelivery needs and design customized solutions utilizing ServiceNow HRSD best practices. More ❯
Job Title: Infrastructure Delivery Lead, Middleware Location: London, UK (3 days/week Onsite) Duration: 6months+ Insurance Client Experience required Job Summary: Requirement of a servicedelivery infrastructure lead, who will be responsible for working with our managed service partner to deliver the following important responsibilities. These are my high-level thoughts and not limited to …/Zero day included - Ensure MW and DB platforms are built as per QBE standards - Projects related to the platforms are delivered on time and within budget - Hold managed service provider accountable for their deliveries and ensure that the deliveries are as per the SLAs - Maintains the security, confidentiality, and integrity of platforms through compliance and within the security … framework designed with in QBE - Provide leadership to the engineering team - Manage a performance-based culture and work collaboratively with the managed service partner whilst ensuring that the service provide is held accountable for their deliveries - Coach and mentor the team where required - Provide technical guidance to the team on the platforms as required - Find opportunities to improve More ❯
Leeds, Yorkshire, United Kingdom Hybrid / WFH Options
Assured Data Protection Limited
Harewood, Leeds, United Kingdom - Full Time Location : Hybrid - Remote/Harewood, Leeds Position Title : Enterprise Delivery Manager Job Type : Full-Time About Us Assured Data Protection is a global leader in data backup and disaster recovery managed services, specializing in safeguarding against data loss and downtime in the event of a disaster, cyber, or ransomware attack. Our fully managed … meeting your organization's compliance requirements. A dedicated team is always available to recover your data and minimize disruption in the event of a disaster. Job Summary: The Enterprise Delivery Manager will be responsible for overseeing the delivery of our data backup solutions to enterprise clients. This role involves managing the end-to-end servicedelivery … our services meet or exceed client expectations. The ideal candidate will possess strong leadership skills, technical understanding of our backup solutions, and a passion for customer satisfaction. Key Responsibilities ServiceDelivery Management Oversee the implementation and delivery of data backup services to enterprise clients. Ensure that services are delivered on time, within scope, and within budget. Develop More ❯
Delivery Consultant Cloud, AWS Industries Professional Services A Delivery Consultant (DC) in ProServe is a technical expert who works directly with customers to implement and manage cloud solutions that align with their business objectives. This role combines deep technical knowledge of AWS services with strong consulting skills to ensure successful project delivery and customer satisfaction. A Delivery Consultant works closely with customers to understand their technical requirements and business objectives, and how those objectives can be met through their cloud journey. Delivery Consultants are responsible for designing, implementing, and managing AWS solutions, providing technical guidance and best practices, troubleshooting issues, and ensuring successful project delivery. Delivery Consultants collaborate cross-functionally and leverage their expertise … in cloud technologies to drive their customers' success. Delivery Consultants have a deep understanding of AWS products and services, including compute, storage, networking, security, databases, machine learning, and serverless technologies. They are proficient in delivering complex, scalable, and secure solutions tailored to meet the specific needs of each customer. Delivery Consultants work closely with stakeholders to gather requirements More ❯
England, Stevenage, Hertfordshire, United Kingdom Hybrid / WFH Options
Morson Talent
maintain documentation (e.g., build documents, work instructions) • Build and configure Linux servers and develop automation scripts • Deliver server and application support including backup and virtualization tasks • Collaborate closely with servicedelivery managers and other teams • Mentor and support junior team members • Participate in new service initiatives and other tasks as directed Required Skills & Experience • Strong knowledge of … approach Working Hours • 37 hours per week (Monday to Friday) • Rotational shifts (e.g., 07:00–15:30 or 10:30–19:00) • Remote work may be permitted depending on service needs and management approval Additional Information Even if you don’t meet every requirement, we encourage you to apply if you have relevant transferable skills. We are committed to More ❯
Stevenage, Hertfordshire, South East, United Kingdom Hybrid / WFH Options
Morson Talent
maintain documentation (e.g., build documents, work instructions) • Build and configure Linux servers and develop automation scripts • Deliver server and application support including backup and virtualization tasks • Collaborate closely with servicedelivery managers and other teams • Mentor and support junior team members • Participate in new service initiatives and other tasks as directed ________________________________________ Required Skills & Experience • Strong knowledge of … approach ________________________________________ Working Hours • 37 hours per week (Monday to Friday) • Rotational shifts (e.g., 07:00–15:30 or 10:30–19:00) • Remote work may be permitted depending on service needs and management approval ________________________________________ Additional Information Even if you don't meet every requirement, we encourage you to apply if you have relevant transferable skills. We are committed to More ❯
designer role in disguise. W e're not just designing screens - we're designing and rethinking how entire services work. We're looking for a principal/senior level service designer who sees the whole picture: digital, physical and human experiences, the operating model behind them, and the culture, policy, data, commercials and beyond that holds it all together. … some of the most interesting problems out there - from rethinking customer journeys in the private sector, to improving essential public services that people rely on every day. As a Service Designer, you'll play a critical role in shaping how we approach service transformation - combining design craft with strategic thinking and a deep understanding of how real organisations … work. What you'll be doing Leading the creation of, reimagining and optimisation of services that work across digital, physical and human channels Architecting end-to-end service experiences, including service operating models, policy, process, people, tech and much more Working side-by-side with clients to understand their challenges and co-create practical, impactful solutions Helping teams More ❯
to join their dynamic team on an initial 6 month contract. This role is fully remote. Responsibilities include: Implement & Configure ServiceNow HRSD: Design, configure, test, and deploy ServiceNow HR ServiceDelivery solutions, including workflows, forms, and integrations, to meet client needs. Requirements Gathering & Solution Design: Collaborate with clients to understand their HR servicedelivery needs and More ❯
Stourport-On-Severn, Worcestershire, West Midlands, United Kingdom
Network IT
to complex technical resolutionensuring a high-quality, consistent experience across products and teams. Youll play a key role in shaping support strategy, developing talent, and enhancing processes, while championing service excellence and cross-functional collaboration. The successful candidate will be required to be on-site Monday to Friday, so please ensure that being on-site in Kidderminster is feasible … and of interest to you. Key Responsibilities Lead, coach, and inspire a team of managers and support specialists Drive performance through clear KPIs, ownership, and servicedelivery standards Streamline and enhance support workflows to improve speed, accuracy, and customer satisfaction Manage escalations and foster a culture of proactive issue resolution Collaborate with Development, Product, Delivery, and Sales … Continuously develop team knowledge and capability around ERP solutions Contribute to the companys leadership strategy and customer-centric goals What You Bring Proven experience in leading software support or servicedelivery functions Strong understanding of ERP systems or similar complex business platforms Exceptional communication, people leadership, and coaching skills Data-driven mindset with the ability to interpret KPIs More ❯
The position holder is responsible for the delivery of a security service that provides protection for people, property and general assets in accordance with contractual requirements and company standards. To contribute to operational excellence and business performance improvement. G4S is recruiting for a Mobile Patrol Officer to work in Watford. The rate of pay is £13.15 per hour. … a Security Officer at G4S, you are more than a Security Guard. You'll ensure the safety of our customers' staff, their buildings, and assets, whilst providing excellent customer service with a smile. We pride ourselves on delivering excellent customer service in a safe and secure environment. Other duties include: To present a professional and courteous image to … all internal and external customers. To carry out duties in accordance with Company, legal and statutory requirements and to follow agreed servicedelivery processes and specific customer instructions. To maintain accurate written records and electronic data logs in an accurate and timely manner to demonstrate service compliance. To utilise equipment and resources in a safe and responsible More ❯
or brain injuries. Main duties of the job MAIN PURPOSE: To provide effective leadership to a specialized therapy team and recreational therapy team, supporting the Senior Management Team in servicedelivery, quality improvement, and clinical governance. Rewards: Enjoy excellent benefits, including discounts on various brands and services. A competitive salary of £31,746 - £35,773 per annum pro … rata 38 days annual leave Health Cash Plan (from June) Access to Employee Assistance Programme (EAP) Training and support Company pension Long service and staff awards Free parking Job responsibilities MAIN TASKS AND RESPONSIBILITIES: Oversee servicedelivery from referral to discharge, ensuring effective treatment planning and delivery. Maintain awareness of team caseloads to optimize service efficiency. … Lead clinical governance activities related to risk management and policy implementation. Ensure high standards of service within guidelines and resource constraints, with proper documentation. Manage and support staff within the service, providing leadership and guidance. Act as on-site deputy leader and contribute to service development through participation in audits, evaluations, and service user involvement. Chair More ❯
Milton Keynes, Buckinghamshire, England, United Kingdom Hybrid / WFH Options
E-Fab Recruitment Ltd
all site installation services, working in partnership with the Sales Support Team and an Ecosystem of Installation Partners. Key Competencies/Skills Working with the Installation Manager and the Service Supervisor to ensure allocation and job briefings are issued for all activities Support with all implementation co-ordination activity to support common ways of working and business service … Sales Support team and Implementation team to create a schedule for order raising and processing Booking of transport and raising associated purchase orders Supporting the Installation Manager and the Service Supervisor with all costs associated to the servicedelivery, monitoring and highlighting any risks Co-ordinating with the Relationship Sales Team to provide status updates of all … service activity Attending daily meetings with Operational and Implementation teams Preparing files for invoicing Promoting the brand by building trust and rapport with customers to ensure customer satisfaction, and to develop brand loyalty Run daily reports to check all projects have been despatched as requested Support month end invoice process Co-ordination of all sign off activities, supporting the More ❯
Service Express is a renowned industry leader in data centre solutions, excelling in multivendor maintenance, hybrid cloud, and managed infrastructure services. With a commitment to delivering exceptional customer experiences and cutting-edge technology solutions, they are seeking passionate and motivated individuals to join the team as an IT Apprentice! The Operations Analyst provides IBMi and Intel Level 1 support … for internal and external customer requests, ensuring the delivery of exceptional 24/7 service. This role involves managing daily operational tasks, including incident resolution, change requests, and proactive monitoring to maintain service quality. Service Express have a wealth of experience kick-starting apprentices' careers, they know exactly what it takes to support and guide you throughout … in the Job: Proactively resolve 1st line and, where possible, 2nd line level incidents, ensuring timely escalation when necessary. Maintain high levels of call ownership, ensuring incidents, changes, and service requests are resolved efficiently and aligned with SLAs Utilise ITSM tools to track and update incidents, keeping stakeholders informed on progress Ensure compliance with processes and procedures to deliver More ❯