151 to 175 of 586 Service Delivery Jobs

team. Role and responsibilities: Triaging and resolving customers Server, Storage & Network issues Take ownership of customer issues and problems that could impact their contractual Service Level Agreement. To receive, investigate, and respond to technical assistance requests To be responsible for general fault maintenance calls and the arrangements for parts … identify complex problems and review related information to develop and evaluate options and implement solutions To work closely with others within the Service Operations including Service Delivery, The Service Desk, Logistics, and Purchasing in order to ensure high customer service levels are provided ...

+ bonus + benefits Hybrid working environment Central London Based Role summary We are seeking a hands-on Head of IT to lead technology delivery, security, vendor performance and operational governance for a fast-growing professional services business (~250 people). The environment is stable … technical debt, and building a scalable operating model that supports future growth. Key responsibilities Technology leadership & governance Own IT strategy, priorities, budget inputs, and delivery across BAU and change. Establish clear governance for risk, change, and technology decision-making. Maintain an up-to-date view of the IT estate ...

accelerate growth across our ITSM, integration, and automation services. This is a senior, consultative sales role focused on winning new customers across MSPs, service providers, and enterprise IT organisations. You will engage with senior stakeholders, understand complex service delivery and operational challenges, and position our integration … automation capabilities as a strategic extension of their IT operations. Youll join a rapidly growing international organisation with a strong reputation in service management and workflow automation, playing a key role in expanding our footprint across the UK ITSM and MSP ecosystem. This opportunity is well suited ...

Cheltenham (primary)£550–£650/day | Initial 6-month contract | Outside IR35 or Permanent salary The Role We are looking for a DV-cleared Service Manager to oversee the delivery of a Cross Domain Service for a UK Government client. Acting as the main on-site point … contact, you will lead a medium-sized engineering team while ensuring high service standards and driving continuous improvement. Key Responsibilities Day-to-day leadership of a managed service and engineering team Ownership of incident, problem, and escalation management Engagement with key customer stakeholders and third-party suppliers Management ...

Senior Delivery Manager- CRM/Dynamics Delivery Manager/Senior Delivery Manager/CRM/Dynamics 365/B2B/Commercial Management/Continuous Improvement/Scrum/Kanban/Waterfall/Contractual Frameworks/Line Management 3 Months- Extensions Likely £600-650 Per Day-Umbrella Bedford …/Remote Our Financial Services client is looking for 2 senior Delivery Managers to join a fast-growing dynamic team. You must have a strong proven background in managing technology migration projects, embedding project principles with scrum methodologies and proven experience in leading multiple third-party suppliers as well ...

Technical Support Team Leader - MSP, ITIL, Service Desk Management Birmingham (Hybrid - 3 days in office) £40,000 - £50,000 + Benefits A growing Managed Service Provider (MSP) based in Birmingham is seeking a proven Technical Support Team Leader to take ownership of their Service Desk function. This … leadership role with responsibility for leading and developing a team of 10 support engineers, improving service efficiency, and delivering high-quality technical support to a wide range of SME clients. As Technical Support Team Leader , you will report directly to the Technical Director and act as the key escalation ...

EMBL is seeking an experienced and motivated Workday Team Leader to lead the delivery, optimisation, and ongoing support of the Workday platform across the organisation. As EMBL transitions to a full Workday platform by the end of 2026, this role will play a key part in ensuring Workday reliably … Leader will manage a small team of inhouse functional and technical specialists (currently a team of 4), as well as the relationship with and delivery of external Workday service providers. The Team Leader will serve as the primary liaison between stakeholders and technical Workday experts, ensure reliable ...

Your new company A large, well-established organisation undergoing improvements across its IT service operations and project delivery processes. The team is looking to simplify the way BAU, workflows, vendor interactions and project support functions operate. Your new role You'll be joining the team to help streamline … stabilise the current service and project support processes. The role is a blend of hands-on operational work and improvement-focused activity. Day-to-day responsibilities include: Raising and progressing ServiceNow requests Submitting and tracking firewall change requests Supporting Project Managers with operational administration Managing vendor licencing and technical ...

Audio Visual Field Service Engineer - providing service to client sites in the Manchester, Sheffield, Nottingham Region My client is a leading Audio-Visual integrator with a long history of innovation and excellence. Their team is composed of passionate, highly intelligent, and energetic individuals who are eager to make … excitement and want to be part of something unique, we invite you to read on. Main Purpose of Position To provide proactive and reactive service and maintenance of audio-visual equipment on customer premises across the Midlands, North & West and potentially throughout Europe, and offshore. You will be responsible ...

Your new role This role is responsible for establishing, leading and continuously improving the Service Operations function that underpins all technology services across the organisation. It ensures that Divisional and Corporate operational needs are met while creating consistent, scalable service processes across multiple business platforms. By defining … delivering the overall service operations strategy, this role will enable the organisation to achieve its wider business and technology objectives. The position will focus on building a robust service management capability, supporting business performance and driving ongoing improvements across all IT platforms. What you'll need to succeed ...

mail) regularly as contact is usually made via this method. If this position involves a regulated activity it will require an Enhanced Disclosure & Barring Service check. The disclosure will, where appropriate to the role, include information against the Independent Safeguarding Authority barred lists for working with children, adults … essential qualities and would like the fantastic opportunity to work in our fast-paced, critical environment, please apply today About us West Midlands Ambulance Service University NHS Foundation Trust is committed to creating an inclusive, supportive, and accessible workplace for everyone where our colleagues feel empowered to succeed. Each ...

outcomes, join us and help build the hospital of the future. Main duties of the job What You'll Do Lead the development and delivery of a Trust-wide digital strategy aligned with national priorities. Digital Strategy & Transformation Develop and implement the Trust's digital strategy, ensuring systems support … machine learning, to enable evidence-based decision-making and personalised care and deliver the ambition of the Future Christie program Lead digital service delivery across software development, clinical applications, infrastructure, user support, and cybersecurity Ensure robust digital governance and compliance with NHS and legal standards. Provide assurance ...

Senior VDI Engineer will be the primary VDI technical lead. They will administer the day-to-day operations of the current Citrix infrastructure and service, as well as any VDI technology adopted in the future. They will work with the Architecture, Service Delivery and Service Desk … administer the full lifecycle of VDI infrastructure operations, services, projects and initiatives. They will manage and maintain the VDI Work Plan, and the delivery of the VDI Annual Continuous Service Improvement Plan. We have circa 2400 users, 350 applications, 450 on-prem servers (on VMware), and 1800 laptops. ...

client is a growing Managed Service Provider supporting over 550 customers across the region and they are seeking an experienced and customer-focused IT & Telecoms Engineer to join their team based on the outskirts of Manchester. The successful candidate will provide high-quality IT and telecoms support to their … existing customers Support connectivity services such as broadband, leased lines, VoIP, and mobile solutions Work with suppliers and carriers to ensure timely and accurate delivery Customer Service Provide clear, professional communication to customers Deliver a high level of service and build trusted relationships Ensure issues are resolved ...

join a well-established professional services company going through a period of change and transformation. Two new positions have been created to join their service desk team on a permanent basis based out of Salisbury (hybrid). We have successfully filled one of those positions and are now looking … second analyst to join the team! Your new roleYou will be joining an established Service Desk, reporting to the Service Desk Manager and working alongside the Service Delivery Manager, to resolve 1st Line tickets. We are ideally looking for someone who has worked in a similar ...

Service Desk Engineer - Preston My Client is seeking a motivated and high-performing IT Service Desk Engineer to join their Digital team. This is an excellent opportunity to support a growing organisation with a national presence and a global audience. You will provide high-quality … support to employees while proactively ensuring systems, devices, and services operate efficiently. The role combines reactive service desk support with continuous improvement of IT service delivery and user experience.Key Responsibilities Provide first-class IT service desk support to office-based and remote users Manage user account ...

Service Engineer - London/Home Counties Our client requires a BMS Service Engineer to support their service delivery function, the experienced engineer will be proficient with any BMS Controls systems within commercial premises such as blue chip buildings, Government centres, Banks etc. They are looking … Service Engineer who is experienced with writing or modifying software however there will be manufacturer training available . In addition to the software skills our client would like the successful BMS Service Engineer to be competent with graphics, there would be an element of training on this particular ...

ServiceNow platform. Strong practical experience with the ServiceNow Automated Test Framework (ATF) . Solid understanding of key ServiceNow modules such as IT Service Management (ITSM) , Customer Service Management (CSM) , HR Service Delivery (HRSD) , or IT Operations Management (ITOM) . Proficiency in test management and defect tracking ...

This role sits at a larger scale than a single-system or enterprise architecture position. You'll operate across multiple projects and workstreams, balancing delivery today with shaping what comes next. You'll work closely with engineering and service delivery teams end to end. From early solution … customer needs and operational realities. Immersing yourself in existing environments and driving continuous improvement. Supporting incremental change rather than wholesale transformation. Working across engineering, delivery and service to ensure solutions are operable long-term. Shaping new opportunities, contributing to bids and growth activity. Bringing broader domain awareness — understanding ...

seeking an Senior Operational Delivery Lead to be accountable for day to day performance delivery across in scope service areas, ensuring the operation meets contractual performance and quality expectations. The role maintains deep visibility of daily performance, leads teams to deliver against KPIs, and drives people engagement … successful candidate will act at the Engagement Leads key operational partner translating operational plans into disciplined daily execution and maintaining a stable, well managed service environment. Tell me more Location - Hybrid/Bradford (Office based 3 days ) Rate - up to £600pd inside IR35 Hours - Standard Business Hours Start - ASAP ...

Architect to support major digital transformation programmes within secure and regulated environments. This role focuses on designing robust ITSM tooling solutions that enable reliable service delivery across complex estates. You will work within an Agile team, reporting to a Solution Owner, and take ownership of architecture design across … configure, and customise ITSM tooling solutions across cloud, on premises, and hybrid environments. You will produce clear design documentation and ensure solutions align with service management processes and security requirements. You will collaborate with delivery teams to improve service efficiency, resilience, and automation. The role involves shaping ...

cloud, cyber security, or managed support Product knowledge: Hardware & software, managed services, cloud solutions (Azure, AWS, M365), cyber security, network infrastructure Understanding of IT service delivery: SLAs, service contracts, ITIL, recurring revenue models Experience with technical sales cycles involving IT managers, CTOs, and business stakeholders Additional Skills ...

This position plays a key role in driving growth across the communications function, supporting existing customers through value-added solutions, and ensuring the consistent delivery of high-performing voice, connectivity, and mobility services. The role works closely with senior stakeholders and technical leadership to align offerings, improve efficiency … function* Build, lead, and develop a high-performing team specialising in mobile and UC solutions* Assess market trends and identify opportunities for expansion and service innovation* Promote cross-selling and upselling initiatives to maximise customer value Service and Operational Oversight * Take ownership of daily operational performance across communications ...

Management Manager is responsible for ensuring that all changes to the IT environment are managed in a controlled and coordinated manner, minimising risks to service availability and quality. This includes planning, assessing, authorising, scheduling, and reviewing changes while collaborating with relevant stakeholders to maintain service stability and ensure … appropriate communication to affected stakeholders. Develop and track KPIs related to change success rate, failed changes, emergency changes, and change-related incidents. Collaborate with service owners, IT operations, and external partners to ensure smooth execution of changes and alignment with service priorities. Identify improvement opportunities in the change ...

Programme - Pathology will support the organisation in delivering its goals of improving quality, safety, productivity and operational processes related to the EPR Acceleration Programme delivery, working closely with the operational Service Improvement team. The role will include substantial capital and revenue budgetary responsibility, and you will be required … working across LGT's sites and other locations within the pathology partnership. The Associate Director of EPR Programme - Pathology will be responsible for the delivery of highly complex, large-scale IT transformation and change programmes. Acting as the senior lead for the Laboratory Information Management System (LIMS ...