151 to 175 of 1,865 Service Delivery Jobs

growing team supporting key business applications and driving meaningful change across enterprise IT systems. Reporting to the Operations Manager, you'll play a vital role in not only supporting service operations but also shaping how they improve over time. This is a chance to take ownership of service improvement initiatives, contribute to an ITIL-aligned environment, and help … working across teams, identifying inefficiencies, and seeing your ideas through to tangible outcomes. Experience in ITIL-based environments and continuous improvement is key. Key Responsibilities Monitor and maintain daily service operations; manage incidents and escalations Lead and contribute to operational improvement initiatives - going beyond daily ticket processing Analyse performance trends and recommend system/process optimisations Build dashboards and … reports (SLAs, KPIs) using tools like Excel and Power BI Document internal processes and training materials to support consistent service Work closely with internal teams and external vendors, managing SLAs and service quality Support release and change management processes in line with service management best practices Requirements 2-3 years' experience in an Operations Support role within More ❯

different operating companies and employs over 15,000 users worldwide. An exciting opportunity has arisen for an IT Business Analyst (BA) to play a key role within their shared service IT function, responsible for leveraging the ServiceNow platform and its ServiceNow Performance Analytics and ServiceNow Reporting modules to analyze the company's IT service management data and design … meaningful reporting to support IT service reviews and continuous service improvement. The ideal candidate should have a background in IT Business Analysis, Service Reviews, Reporting, and Analytics, ideally with ServiceNow and PowerBI experience, who can put together robust dashboards and actionable insights for effective stakeholder collaboration globally. Responsibilities ServiceNow reporting, IT Service Review collation/preparation … detailed tracking of continuous service Improvements across global office locations. Lead regular IT service performance reviews with internal and external stakeholders using live data from ServiceNow. Build and maintain service performance dashboards and scorecards within ServiceNow and other tools. Analyze incident, request, change, and problem management trends to recommend service improvements. Work with ITSM teams to More ❯

with several different operating companies and employs over 15,000 users worldwide. An exciting opportunity has arisen for an Data Analyst to play a key role within their shared service IT function, responsible for leveraging the ServiceNow platform and its ServiceNow Performance Analytics and ServiceNow Reporting modules to analyze the company's IT service management data and design … meaningful reporting to support IT service reviews and continuous service improvement. The ideal candidate should have a background in Data Analysis, Service Reviews, Reporting, and Analytics, ideally with ServiceNow and PowerBI experience, who can put together robust dashboards and actionable insights for effective stakeholder collaboration globally. Responsibilities ServiceNow reporting, IT Service Review collation/preparation & detailed … tracking of continuous service Improvements across global office locations. Lead regular IT service performance reviews with internal and external stakeholders using live data from ServiceNow. Build and maintain service performance dashboards and scorecards within ServiceNow and other tools. Analyze incident, request, change, and problem management trends to recommend service improvements. Work with ITSM teams to ensure More ❯

summary Northumbria Healthcare is making a significant investment in new technology to transform how we deliver care. The multi-million pound programme is both challenging in the expectation of delivery as well as ensuring that our services are both robust and resilient at all times. An opportunity has arisen for a Desktop Technician to join the Digital Services Team … at Northumbria Healthcare NHS Foundation Trust. Working as part of the Service Support Team, you will be responsible for resolving incidents recorded by the Service Desk. The post will be based at theManufacturing and Innovation Hub premises in Seaton Delaval, providing on-site supportforIT hardware and systems. Aswell as support services to other Trust sites such as North … timely and accurate fashion, and provide end-user assistance where required. Demonstrable support skills for Windows operating systems, desktop hardware, and Microsoft Office suites are essential, alongside excellent customer service skills. Regular liaison with other service delivery teams and third party suppliers is key to the role, and therefore excellent communication skills are required. You will have More ❯

software development or technology leadership roles; Experience in implementing complex, highly configurable technologies, preferably ServiceNow Customer and Industry Workflow Solutions; Advanced proficiency in core ServiceNow modules (App Engine, IT Service Management (ITSM), IT Operations Management (ITOM), Security Operations (SecOps), and HR Service Delivery); Strong understanding of the ServiceNow platform's architecture, integration capabilities, and custom application development More ❯

Backup) Operations Engineer Connect to your opportunity The GTI Senior IT Continuity (Backup) Operations Engineer role requires advanced skills that enable the individual to deliver a high level of service and to meet the expectations of the business within an agile framework. Advanced knowledge of core specialized and technical competencies is required, along with a very solid understanding of … develop plan and execute IT Continuity Services across multiple Data Centers and geographic regions. The role requires advanced skills that enable the individual to deliver a high level of service whilst meeting the expectations of the business. It also requires a solid understanding of an enterprise IT infrastructure operational environment along with industry trends & best practices. You should have … and replication every day, and fix any issue that arises to ensure backup and replication SLAs are met Configure backups and perform restore as and when needed. Monitor the Service Now. Participate in planned maintenance activities Participate in a 24x7x365 on-call rotation Respond to and manage service issues and problems Responsible for awareness and compliance to policy More ❯

Backup) Operations Engineer Connect to your opportunity The GTI Senior IT Continuity (Backup) Operations Engineer role requires advanced skills that enable the individual to deliver a high level of service and to meet the expectations of the business within an agile framework. Advanced knowledge of core specialized and technical competencies is required, along with a very solid understanding of … develop plan and execute IT Continuity Services across multiple Data Centers and geographic regions. The role requires advanced skills that enable the individual to deliver a high level of service whilst meeting the expectations of the business. It also requires a solid understanding of an enterprise IT infrastructure operational environment along with industry trends & best practices. You should have … and replication every day, and fix any issue that arises to ensure backup and replication SLAs are met Configure backups and perform restore as and when needed. Monitor the Service Now. Participate in planned maintenance activities Participate in a 24x7x365 on-call rotation Respond to and manage service issues and problems Responsible for awareness and compliance to policy More ❯

Backup) Operations Engineer Connect to your opportunity The GTI Senior IT Continuity (Backup) Operations Engineer role requires advanced skills that enable the individual to deliver a high level of service and to meet the expectations of the business within an agile framework. Advanced knowledge of core specialized and technical competencies is required, along with a very solid understanding of … develop plan and execute IT Continuity Services across multiple Data Centers and geographic regions. The role requires advanced skills that enable the individual to deliver a high level of service whilst meeting the expectations of the business. It also requires a solid understanding of an enterprise IT infrastructure operational environment along with industry trends & best practices. You should have … and replication every day, and fix any issue that arises to ensure backup and replication SLAs are met Configure backups and perform restore as and when needed. Monitor the Service Now. Participate in planned maintenance activities Participate in a 24x7x365 on-call rotation Respond to and manage service issues and problems Responsible for awareness and compliance to policy More ❯

Backup) Operations Engineer Connect to your opportunity The GTI Senior IT Continuity (Backup) Operations Engineer role requires advanced skills that enable the individual to deliver a high level of service and to meet the expectations of the business within an agile framework. Advanced knowledge of core specialized and technical competencies is required, along with a very solid understanding of … develop plan and execute IT Continuity Services across multiple Data Centers and geographic regions. The role requires advanced skills that enable the individual to deliver a high level of service whilst meeting the expectations of the business. It also requires a solid understanding of an enterprise IT infrastructure operational environment along with industry trends & best practices. You should have … and replication every day, and fix any issue that arises to ensure backup and replication SLAs are met Configure backups and perform restore as and when needed. Monitor the Service Now. Participate in planned maintenance activities Participate in a 24x7x365 on-call rotation Respond to and manage service issues and problems Responsible for awareness and compliance to policy More ❯

Backup) Operations Engineer Connect to your opportunity The GTI Senior IT Continuity (Backup) Operations Engineer role requires advanced skills that enable the individual to deliver a high level of service and to meet the expectations of the business within an agile framework. Advanced knowledge of core specialized and technical competencies is required, along with a very solid understanding of … develop plan and execute IT Continuity Services across multiple Data Centers and geographic regions. The role requires advanced skills that enable the individual to deliver a high level of service whilst meeting the expectations of the business. It also requires a solid understanding of an enterprise IT infrastructure operational environment along with industry trends & best practices. You should have … and replication every day, and fix any issue that arises to ensure backup and replication SLAs are met Configure backups and perform restore as and when needed. Monitor the Service Now. Participate in planned maintenance activities Participate in a 24x7x365 on-call rotation Respond to and manage service issues and problems Responsible for awareness and compliance to policy More ❯

a culture of innovation, collaboration, recognition and inclusivity and offer a wide range of benefits to support staff wellbeing. Your Future Starts Here PURPOSE OF JOB: As a Technical Service Desk Engineer, you will provide high-quality support and be a point of escalation for the Bytes Software Services functions and its staff. You will deliver essential business support … environment, while improving users' IT experience and Bytes Software Services Systems. Additionally, you will support and coach newer team members, contributing to the overall success of the team and service delivery. KEY RESPONSIBILITIES: Be a friendly and supportive point of contact for all Bytes colleagues seeking support. Support users through logging Service Requests via the Customer Portal or … navigating ‘self-help’ information via SharePoint sites. Log and triage all incident tickets, capturing detailed information to support investigations. Use the online service desk to handle support calls. Document processes and reference guides. Support wider IT teams in the delivery of projects where applicable. Use SCCM, Azure, Cloud Services, VMWare, NetApp, and SQL applications. Provide a professional and More ❯

every year. We're at our brightest when we're all together. Our Club, our teams, our community. The Role: Reporting to the Head of Operational IT , the IT Service Desk Manager is responsible for ensuring first-class IT service delivery across the club, leading a team of IT Service Desk Engineers, and ensuring that all … technology services run reliably and efficiently. The successful candidate will be service-minded , focusing on delivering excellence to employees at all levels of the organization. They will be based at the Club's head office at Lilywhite House but will also support operations at the stadium, training ground, and other club facilities . This role requires a strong leader … with exceptional problem-solving, organizational, and stakeholder management skills , with a focus on continuous improvement, efficiency, and automation. About You: IT Service Desk & Support Lead and manage the IT Service Desk team , ensuring high-quality technical support and a strong service culture. Oversee incident management, problem management, and request fulfillment , ensuring all issues are resolved efficiently. Act More ❯

sales teams • Support post-sale handoffs to ensure smooth implementation • Collect and communicate market feedback to product management teams • Design the following solutions during the sales cycle: • Design comprehensive service desk architectures that align with ITIL best practices • Develop solutions for multi-channel support (phone, email, chat, self-service) • Design end user support models including remote assistance and … on-site support options • Develop solutions encompassing field service delivery models including dispatching, scheduling, and mobility solutions • Design end-to-end device lifecycle management solutions from procurement to retirement • Develop asset management systems, including inventory tracking and reporting capabilities • Design subscription models and financial frameworks for DaaS offerings • Develop unified communications architectures including voice, video, and messaging solutions … years of presentation, communication, and interpersonal skills experience. • Minimum 3 years of experience as a Digital Workplace Architect with deep expertise in one or more of the following: • Modern Service Desk • Conversational AI • ServiceNow • Workplace Automation • Modern Field Services • Minimum 3 years of experience with Modern Endpoint Engineering (SCCM, Intune), Unified Communication and Collaborations, M365 (Teams, SharePoint, Email, Endpoint More ❯

of contact for the business for any IT issue. This role involves answering and resolving support queries via multiple contact channels and in-person. A high level of customer service must always be maintained whilst ensuring IT service delivery principles and best practices are adhered to. This is a dynamic and broad technology role with the opportunity … with a passion for IT and an understanding of retail business pressures and commercial requirements. RESPONSIBILITIES: Primary contact for Central Support Office based staff. Logging and resolving ongoing Incidents, Service Requests and Problems that affect business operations. Follow up on open Incidents/Service Requests with support teams and third parties. Setting the correct priority and severity to … in IT support. Understand and follow escalation processes when required. Support of remote sites including stores and our distribution centre. Provide out of hours support as part of a service desk rota. About you Be self-motivated and able to set and work to own deadlines. Be committed and enthusiastic. Be able to prioritise workload and take ownership of More ❯

like no other! About the role We are looking for a Senior Unified Communications Engineer with a strong technical background and passion for problem solving. Working alongside the wider Service Desk, you will work towards continually driving home technical solutions whilst putting our customer's needs first. You will be delivering exceptional customer service for cases which have … been escalated to you. As a Senior Unified Communications Engineer, this could involve fixing a technical fault, answering a query or fulfilling a service request - anything that is needed to allow the customer to conduct their business. Our ideal candidate would be an experienced engineer, who is an instinctive problem solver and able to drive technical solutions. Strong communication … colleagues. Communication with customers will take place over the phone and via email whilst utilising fault-finding programmes that assists you to diagnose and fix customer problems remotely. Customer service is key to success in the role - living our values are woven through everything we do to guarantee that our service delivery is second to none. What More ❯

ensuring that day-to-day teaching, learning, and administrative activities are supported by reliable and well-maintained technology, while also contributing to the Centre’s broader digital infrastructure and service delivery.This role is primarily based in centre (Stratford) 5 days a week.ABOUT THE ROLE To provide end-user support for Study Group systems at the location at which the … role is based. The responsibility revolves around the use of a Service Desk system to respond to and assist staff members and students with incidents and service requests The tasks this responsibility encompasses will range from desktop support to account and systems administration. These tasks require not only an in-depth knowledge of IT hardware and software platforms … but excellent communication and customer service skills Maintain accurate documentation of systems, configurations, and issue resolution procedures Supporting students with system access Install, configure, and maintain AV equipment including conferencing systems, displays, and sound systems Ensure seamless functionality of AV infrastructure in classrooms, meeting rooms and shared spaces Act as the first point of contact for AV system issues More ❯

Responsibilities Lead the Operations Excellence Charter by owning strategic initiatives that improve service delivery quality, consistency, and efficiency. Drive Program Governance including roadmap creation, milestone tracking, KPI alignment, and stakeholder reporting. Identify and implement process improvements across key operational domains (e.g., case management, escalations, routing, automation). Collaborate cross-functionally with engineering, support delivery, finance, partner management More ❯

the ability to access all relevant support tools and information as required. In addition to the above, Third Line Technical Analysts are expected to provide technical guidance, perform IT service requests, perform and approve IT change requests and be responsible for pro-active management of IT infrastructure through maintenance and monitoring. To perform the required function, it is essential … positive working relationships Co-operation to promote the development of the support team and the success of the company as a whole Call logging and regular feedback to the Service Desk Manager and Service Delivery Manager General Skills & Knowledge: A high level understanding of IT and networks. Knowledge of desktop, servers, and their components Knowledge of network More ❯

as ITIL, CCNA, Microsoft, VMware, or Citrix preferred Leadership and mentoring capabilities Vendor and stakeholder management Strong problem-solving and risk mitigation skills Customer-focused with an eye for service delivery improvements Excellent communication and strategic thinking abilities If you are interested in this role or looking for something similar, please contact Alex directly on (url removed) If … position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in More ❯

bonus Leadership and mentoring capabilities Data-driven decision-making and performance analysis Vendor and stakeholder management Strong problem-solving and risk mitigation skills Customer-focused with an eye for service delivery improvements Excellent communication and strategic thinking abilities If you are interested in this role or looking for something similar, please contact Alex directly on If you are … position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in More ❯

holder will lead and develop all aspects of testing for the SaaS Vantage solution and will, from time to time, meet with clients and internal stakeholders to ensure that service is delivered in a consistent and timely way. Although the primary focus of the role is testing, it is a hybrid role. You will be expected to have the … be considered as falling under the remit and responsibilities of this post. Requirements: Essential: Proven experience as a Quality Assurance Tester or similar role for complex systems. Experience in Service Delivery in a development team. The ability to build and manage automated test scripts using software tools. Working knowledge of test management software (e.g. qTest, Zephyr, Bugzilla, Cucumber More ❯

on more complex issues and queries. Lead on the processing of complex claims and funder statements, and audit reports. Identify areas for improvement and contribute to the development and delivery of training for new members of staff and to improve the overall skill set of research financial administrators or within other stakeholder groups. 4. Establish and build network relationships … resources. 6. Support the Research Finance Team Leader by planning, prioritising & overseeing the operational activities of the team including workload allocation and workload management to ensure effective performance and service delivery. 7. Design & develop new procedural documents or control reports to reduce or identify risks within the grant administration process. 8. Perform detailed analysis of the performance metrics to … C6 Excel skills supporting formulae creation and analysis of data. C7 Effective planning, organising and prioritising skills with ability to adapt to changing priorities or requirements. C8 Excellent customer service skills. C9 Ability to work effectively both independently and as part of a team. Desirable: D1 Advanced Microsoft application experience and proficiency in excel such as creation and use More ❯

are recruiting for a Customer Support Manager on a permanent, remote-working basis. We're seeking a Customer Support Manager to lead our Application Support team in delivering excellent service to our users. You'll be responsible for overseeing day-to-day support operations, ensuring adherence to SLAs, coaching team members, and driving continuous improvement in customer satisfaction and … service delivery. You'll work closely with technical teams, product owners, and senior stakeholders to escalate issues, resolve systemic problems, and help roll out service improvements. What you will do In performing this role your core duties will include (but will not be limited to): Leading and managing the Application Support team, setting priorities, monitoring performance, and ensuring … timely and effective resolution of customer issues Acting as an escalation point for complex or sensitive support queries, liaising with internal teams to drive resolution Monitoring and reporting on service desk KPIs, customer satisfaction, SLA compliance, and overall support effectiveness Championing a customer-centric culture by promoting professionalism, empathy, and accountability within the support team Identifying process improvements, contribute More ❯

documentation and internal knowledge bases up to date. Ensure all systems meet security, compliance, and data protection standards. Be part of continuous improvements to enhance user experience and IT service delivery. What Youll Need: Previous experience in IT support, end-user computing, or similar technical roles. Solid knowledge of Microsoft 365 and Active Directory. Experience with Windows 10/… Azure and cloud environments. A good understanding of identity and access management (Azure AD, MFA, SSO). Excellent problem-solving and communication skills. ITIL certification or knowledge of IT service management is a plus. Whats In It for You: Competitive salary: £32,000 £35,000 (depending on experience) Car allowance Incentive and bonus opportunities Enhanced pension scheme Wellness programme More ❯

IT Service Delivery Manager Location: Surrey | Hybrid An exciting opportunity has arisen for an experienced IT Service Delivery Manager to join a growing organisation undergoing significant digital transformation. This role is ideal for a proactive and strategic individual with a strong background in IT service management and a passion for driving operational excellence. Key Responsibilities … Lead and manage IT service operations, ensuring consistent delivery of high-quality services across the organisation. Maintain compliance with SLAs and KPIs to meet business expectations. Coordinate effectively with internal teams and third-party vendors to ensure seamless service provision. Champion continuous service improvement initiatives aimed at enhancing quality, efficiency, and end-user satisfaction. Oversee the … configuration, maintenance, and optimisation of ITSM tools, particularly Jira and ServiceNow. Develop, document, and refine service delivery processes to ensure standardisation and scalability. Monitor service performance, produce actionable reports, and identify areas for operational improvement. Lead, support, and develop a growing team of service desk professionals (currently a team of five with planned expansion). Manage More ❯