151 to 175 of 1,838 Service Delivery Jobs

interoperability between a variety of digital solutions to foster collaborative working and improve the efficiency of processes. Analysis and Judgement: Interrogate and analyse, sometimes highly complex information to support delivery Write and submit high-level project reports for the PCN board, as required, showing progress against milestones, status, resource requirements, issues, risks, and dependencies, making recommendations where a range … performance indicators and milestones for specific programmes and projects, managing conflicts and ensuring that interdependencies are managed effectively. Transformation: Work alongside practices to understand the current challenges to effective service delivery, identify solutions, including best practices within the PCN. Drive the data agenda, and utilisation of reporting and data literacy Identify areas of improvement, or areas of opportunity … based on good quality data and analysis, and contributing to service improvements. Build relationships and facilitate collaboration between practices and the wider system to support the delivery of care to improve patient and staff experience Professional development Commitment to continuous development Miscellaneous Mentoring and (data) upskilling PCN staff Management of junior members of staff General management duties Person More ❯

Hours per week Pay Rate: £ 20.98 per hour Job Ref: (phone number removed) Responsibilities Analyze business models, structures, processes, and customer journeys to enhance service delivery and efficiency. Advise on and facilitate the redesign of structures and processes to modernize business practices, enhance digital capabilities, and foster continuous improvement. Identify and implement transformational process design changes through comprehensive … business and systems process analysis. Support the production of improvement delivery plans by collaborating effectively with senior managers, colleagues, and partners. Work with the Programme Management Office to define project scope, evaluate business cases, and prioritize initiatives aligned with strategic objectives. Perform root cause and gap need analyses to identify process inefficiencies and underperforming technologies. Implement continuous improvement frameworks … Support end-user testing and acceptance to ensure redesigned processes and technology are fit for purpose. Redesign and optimize high-impact processes to enable digital transformation and improve self-service portals. Collaborate with IT and Digital, Data, and Technology teams to translate business requirements into scalable solutions. Person Specification Essential Experience: Significant experience as a Business Analyst. Experience in More ❯

with several different operating companies and employs over 15,000 users worldwide. An exciting opportunity has arisen for a BI Developer to play a key role within their shared service IT function, responsible for leveraging the ServiceNow platform and its ServiceNow Performance Analytics and ServiceNow Reporting modules to analyze the company's IT service management data and design … meaningful reporting to support IT service reviews and continuous service improvement. The ideal candidate should have a background in Business Intelligence, Data Analysis, Service Reviews, Reporting, and Analytics, ideally with ServiceNow and PowerBI experience, who can put together robust dashboards and actionable insights for effective stakeholder collaboration globally. Responsibilities ServiceNow reporting, IT Service Review collation/… preparation & detailed tracking of continuous service Improvements across global office locations. Lead regular IT service performance reviews with internal and external stakeholders using live data from ServiceNow. Build and maintain service performance dashboards and scorecards within ServiceNow and other tools. Analyze incident, request, change, and problem management trends to recommend service improvements. Work with ITSM teams More ❯

of IT Vendor & Cost Management, this key role is responsible for optimising and managing relationships with Ricoh's key IT vendors. The IT Vendor Manager will ensure high-quality service delivery, support contract negotiations, and lead continuous improvement within Ricoh's vendor ecosystem. If you are passionate about vendor management, contract negotiation, and driving vendor performance improvement in … ensuring business requirements are met. Monitor existing vendor contracts for compliance and explore opportunities for renegotiation or amendments. Conduct regular vendor performance reviews, tracking key performance indicators (KPIs) and service level agreements (SLAs). Implement strategies to drive continuous improvement and optimise vendor costs while maximising ROI. Identify opportunities for vendor consolidation and service rationalisation. Vendor Innovation and … building and maintaining relationships with vendors and internal stakeholders. Strong analytical, problem-solving, and negotiation skills, with a focus on data-driven decision-making. In-depth understanding of IT service delivery models such as cloud computing, SaaS, PaaS, and IaaS. Experience with contract management software (e.g., Ariba, Coupa) is a plus. Experience managing contracts related to cloud services More ❯

Services Provider (MSP) that delivers industry-leading IT support and technical solutions to a broad range of clients. We're seeking a skilled 2nd Line Engineer to strengthen our Service Delivery team and help our clients achieve seamless IT performance. About the Role: As a 2nd Line Engineer, you will play a key role in resolving escalated technical … issues, assisting in project delivery, and maintaining client infrastructure across both on-premise and cloud environments. You'll collaborate with 1st and 3rd line engineers, attend on-site visits, and work closely with clients to deliver prompt and efficient support. Key Responsibilities: Troubleshoot and resolve escalated support issues (remote and on-site) Monitor client infrastructure using RMM tools and … Network Engineer (AZ-700) Certifications in Acronis, ESET, Mimecast, VMware, Cisco (CCNA) Experience with tools such as HaloPSA, N-Central, Intune, Power BI What You'll Need: Strong customer service mindset A passion for learning and continuous improvement A proactive, detail-oriented approach UK driving licence and access to a vehicle (essential for site visits) If you're ready More ❯

with the Managing Director of the business, playing a key role in establishing and optimising the operational processes in the UK. You will be responsible for ensuring the seamless delivery of services, driving operational efficiency, and maintaining the high standards that define this state-of-the-art solutions provider. Key Responsibilities Develop and implement operational strategies aligned with the … company’s objectives Oversee day-to-day cross-departmental operations (production, logistics, procurement, customer services) Identify and implement process improvements to enhance productivity and service delivery Lead, mentor, and develop team members to fostering a culture of continuous improvement and exceptional performance Collaborate with cross-functional teams (HR, sales etc) to streamline processes, achieve operational alignment and deliver … exceptional service Manage budgets, monitor performance metrics, and achieve operational targets/success Ensure compliance with all UK regulations and industry standards Oversee vendor relationships and contract negotiations to ensure cost effectiveness and exceptional service standards Identify and mitigate operational risks About You We are looking for a results-driven professional with a proven track record in operations More ❯

collaboration, and compliance across our UK business. This role will work closely with existing IT support functions and may evolve to take ownership of aspects of the IT support service, depending on how the organisation grows. The successful candidate will bring a collaborative approach, helping to align support and workplace technologies for a seamless user experience. While predominantly based … Design Contribute to the technical strategy and roadmap for workplace technologies in the UK, aligned with PEXA Group's global standards and goals. Take primary responsibility for execution and delivery of the strategy, balancing the everyday needs of the business with delivery of projects and initiatives. Design and maintain secure, scalable solutions using Microsoft AD, Entra ID (Azure … ID and legacy AD policies, structures, and access controls. Operations & Support Collaborate with the owner of IT support services to ensure alignment of incident resolution, device lifecycle management, and service experience. Provide leadership and technical guidance on workplace-related support issues, with potential to assume line management or service ownership as the organisation grows. Act as the senior More ❯

identifies a path to resolution rather than only the identification of challenges Contribute to the development of the Security Practice skills and capabilities to ensure consistent high quality of service delivery and expertise. Active coaching and mentoring of junior members of the team Leading in the development of collateral to support Security Consulting 'go to market' propositions and … service offerings. Leading in the development and presentation of compelling client proposals collaborating with teams across our business. Strong stakeholder management and relationship building skills at senior levels that will enable consensus building in the shaping of secure client solutions Shaping, leading and delivering value through security advisory consultancy and through guiding secure transformational delivery engagements. Providing security … Standards and guidelines Assiting with the identification of identified risks and emerging cyber security vulnerabilities and threats. The subsequent analysis to quantify and lead risk mitigation plans Work with Service Management to ensure that partners and suppliers adhere to agreed standards, policies and verify/evidence appropriate compliance and security KPIs Work closely with 1st, 2nd and 3rd lines More ❯

Support and guide 1st and 2nd Line Engineers, providing mentorship, training, and technical supervision. Manage escalations and ensure resolution in line with SLAs and client expectations. Collaborate with the Service Desk Manager to improve internal processes, documentation, and service delivery. Lead by example in client communication, documentation, and technical troubleshooting. Support project delivery across Microsoft 365, Azure … networking, backup, and virtualization platforms. Senior IT Support Engineer - Key Requirements: Extensive experience in a 3rd Line Support role within a Managed Service Provider (MSP) environment. Strong knowledge of Microsoft technologies including Windows Server, Office 365, Azure, Active Directory, and Exchange. Advanced networking knowledge including DNS, DHCP, VLANs, VPNs, firewalls, and routing. Proven experience with virtualization (Hyper-V/… DR solutions, and security best practices. Demonstrated leadership or supervisory experience with junior technical staff. Excellent problem-solving, analytical, and communication skills. Strong organisational abilities with a focus on service excellence. Full UK Driving License (occasional on-site client visits may be required). Senior IT Support Engineer - What’s on Offer: A senior technical position with real responsibility More ❯

3rd Line engineers as well as conducting 3rd Line Engineer duties, with an expected split of 70%/30% between 3rd Line and Team Lead responsibilities. Reporting to the Service Delivery Manager, you will ensure the effective resolution of support tickets, manage escalations, and maintain high levels of customer satisfaction. You will work closely with our Infrastructure Team … Managers and other Support Team Leads, playing an integral role in maintaining the operational efficiency of our service desk support. KEY TASKS Team Lead: Line management of the 3rd Line Support Team Conduct weekly 1-on-1s with team members, including ticket reviews Ensure engineers meet KPIs and adhere to SLAs Guide engineers in adopting correct technical approaches Manage … team workload effectively Handle escalations and liaise with customers Manage problem records assigned to the 3rd line Represent the team at CAB meetings as a technical authority Participate in Service Level Management meetings Support: Monitor 3rd line escalation queue and ensure tickets are addressed within SLAs Assess and resolve 3rd line tickets within agreed SLAs Propose and implement IT More ❯

A well known college are looking to recruit a full-time Senior Support Engineer within their Service Delivery team. The college are looking for an appropriately qualified and experienced individual to work within their IT & Systems team across the campuses in Watford, Luton and Hemel Hempstead. You'll work alongside a team to provide technical support for curriculum … multifunction printers, Active Directory, networking, SCCM and Intune Deployment/Reporting, Non-technical skills: Working knowledge of ITIL processes for Incident, Problem and Change management, Hardware Asset management, and service desk applications. You'll have the full support of a dynamic team and opportunities to bring your ideas to the role. Training and development are at the heart of More ❯

an expanding organisation as we enhance our IT services and operations, focusing on our emerging defence portfolio. We are looking for a BA with a classic IT orientation (Networking, Delivery, Security) Day-to-day of the role: Lead the development and elaboration of Business Cases and detailed requirements documentation for complex programmes and projects. Ensure project benefits are clearly … the project are documented and understood. Coach, mentor, and supervise project and programme team Business Analysts to ensure successful project delivery. Engage actively with project sponsors throughout the project delivery lifecycle to ensure adherence to requirements and scope management. Required Skills & Qualifications: Proven track record as an IT Business Analyst, particularly in IT infrastructure, networking, cyber security, and IT … service delivery. Experience in defence, engineering, or manufacturing industries. Strong understanding of Waterfall and Agile methodologies, with a preference for Waterfall. Excellent stakeholder management, communication, and relationship management skills. Exceptional analytical and problem-solving abilities with a thorough knowledge of process review, business analysis, and system development methodologies. Desirable: Relevant Professional IT Qualifications such as BCS BA Practitioner, Six More ❯

ID: Job ID: 43469 Job Description We have an exciting opportunity for an experienced Head of Technical Operations (TOC)to drive innovation, operational excellence, and continuous improvement in the delivery of premium live broadcast services. About the Role As Head of TOC, you will: Lead, mentor, and develop a high-performing team of Network Engineers, fostering collaboration, continuous learning … entire employee lifecycle, including recruitment, onboarding, and ongoing development. Ensure flawless execution of live transmissions and champion a culture of exceeding client expectations through adherence to and improvement of Service Level Agreements (SLAs). Drive proactive issue identification and resolution, and develop Key Performance Indicators to improve performance. Serve as a senior escalation point for complex network and service … enhance customer experience. Contribute to the long-term technical strategy, evaluate and implement new technologies, and oversee their integration. Collaborate with external vendors and partners to ensure high-quality service delivery. Utilise and develop monitoring systems (e.g., Zabbix, Grafana, Prometheus) and oversee client reporting systems. Skills and Qualifications 5-7+ years' experience in a technical leadership role within More ❯

will focus on ensuring continued L3 support for existing HR applications while also offering expert guidance and consultation on CIS Security efforts when required. Objectives: The Personnel Management Application Service is an integrated service which consisting of multiple flavors, which provides software applications for personnel management, ID card management, installation access management, entitlements management; and enables business users … to provide HR and personnel services across NATO (ACO commands, ACT, NCIA).This Statement of Work aims to enhance the support model for NBAC Personnel Management Application Service, focusing on maintaining existing applications while providing support for CIS Security evaluation.The ideal candidate should have: Expertise in COTS application deployment and support Strong background in cloud technologies (Azure/AWS … in daily status update meetings, activity planning and other meetings as instructed, physically in the office, or in person via electronic means using Conference Call capabilities, according to the Service Delivery Manager/Team Leaders instructions. At the end of the project, the Contractor shall provide a Project Closure Report that is summarizing the activities during the period More ❯

Employment Type: Full-Time Company: OSAAVA Services Contract: IRES About OSAAVA Services OSAAVA Services is a growing, veteran-owned small business providing premier infrastructure IT consulting and service delivery to commercial and government clients. Headquartered in Fort Mill, SC, with offices across the U.S. and internationally, we specialize in delivering secure, scalable, and mission-critical IT solutions. Our … team combines deep technical expertise with a passion for innovation and service excellence. Position Overview OSAAVA Services is seeking an experienced Azure Virtual Desktop (AVD) Engineer to join our team supporting Fortune 500/1000 clients and public sector partners. This role is ideal for someone passionate about cloud-based desktop virtualization, automation, and high-impact customer engagements. You … infrastructure issues. Ensure compliance with organizational security standards and industry best practices. Engage directly with customers to gather requirements and deliver strategic solutions. Participate in knowledge sharing and continual service improvement using ITSM principles. Qualifications (Required) 3+ years of hands-on experience designing and implementing AVD environments. Strong knowledge of Windows 10/11 and virtual desktop infrastructure. Experience More ❯

of fast-paced support team within the Digital Services department of The Christie. Our Tech Bar team is a well-established, friendly support team who deal with around 4500 service requests a month. The post holder will provide 1st Line Support of all logged IT incidents and requests remotely and on-site when required. The ability to provide a … first-class customer service, whilst dealing with IT related issues, will play a large part of this role. This role requires a combination of technical ability, customer care skills, and business awareness. The post holder will be required to respond to service desk tickets, deal with walk-ins and log incidents and service requests. The post holder … will work as a part of the 1st Line Team, taking advice and guidance from the 2nd Line support team or the IT Service Delivery Manager if required. You will be expected to develop close working relationships with all members of the Digital Services team.This is a permanent on-site role and not homeworking. Main duties of the More ❯

Navy standards. Develop industry relationships and report performance metrics to senior leadership while continuously improving procurement processes and procedures. Provide technical and administrative support, including policy/procedures implementation, service ordering, service delivery, asset/account management, seat refresh, VIP support services, and service desk coordination. Ensure the necessary planning, outreach, execution, and dissemination of lessons More ❯

Specialist II to support a Federal Government client in Washington, DC. The Tier II Technical Support Specialist is the central point of contact for all IT-related incidents and service requests and is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. This position requires a 100% onsite presence … and final program requirements or client approval. Responsibilities Provide support for all staff Provide services over the phone, through e-mail, in person (for walk-in customers) and self-service Diagnose and resolve software and hardware incidents, including operating systems and across a range of software applications Assist users with any logged IT related incident Take ownership of issues … by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary Accurately record, update and document requests using the IT service desk system Install and configure new IT equipment Resolve incidents and upgrade different types of software More ❯

Office Location: Central London Client sector: Financial Services Job Summary: Our client is a leading financial services is seeking a Senior Digital Workplace Engineer to lead the design and delivery of digital workplace and EUC technology solutions. This role will shape our digital workplace strategy through 2025 and beyond, focusing on creating and maintaining technology standards that support all … virtualization, and deployment using SCCM and Citrix technologies Maintain enterprise mobility management platforms and ensure seamless user experiences Work with database, storage, network, and monitoring systems to ensure comprehensive service delivery Contribute to long-term technology roadmaps and strategic planning initiatives Design high-level and low-level technical solutions for workplace technology projects Research and recommend best-practice More ❯

Office Location: Central London Client sector: Financial Services Job Summary: Our client is a leading financial services is seeking a Senior Digital Workplace Engineer to lead the design and delivery of digital workplace and EUC technology solutions. This role will shape our digital workplace strategy through 2025 and beyond, focusing on creating and maintaining technology standards that support all … virtualization, and deployment using SCCM and Citrix technologies Maintain enterprise mobility management platforms and ensure seamless user experiences Work with database, storage, network, and monitoring systems to ensure comprehensive service delivery Contribute to long-term technology roadmaps and strategic planning initiatives Design high-level and low-level technical solutions for workplace technology projects Research and recommend best-practice More ❯

the ability to access all relevant support tools and information as required. In addition to the above, Third Line Technical Analysts are expected to provide technical guidance, perform IT service requests, perform and approve IT change requests and be responsible for pro-active management of IT infrastructure through maintenance and monitoring. To perform the required function, it is essential … positive working relationships Co-operation to promote the development of the support team and the success of the company as a whole Call logging and regular feedback to the Service Desk Manager and Service Delivery Manager General Skills & Knowledge: A high level understanding of IT and networks. Knowledge of desktop, servers, and their components Knowledge of network More ❯

Infrastructure Engineer Location: Huntingdon, Cambridgeshire UK Security Clearance Level: High -DV 'Developed Vetting' UNLEASH YOUR POTENTIAL We are seeking an experienced Senior Infrastructure Engineer to join our 3rd Line Service Operations team. The role involves working collaboratively with colleagues and our customer in a critical LAN/WAN environment. The engineer will deliver technical services within a dynamic ITIL … Ivanti Device & Application Control. Patch management skills, including analysis and deployment. Strong communication and organizational skills, with the ability to work independently and in teams. Experience with ITIL ICT service delivery and SAFE Agile methodologies. Ability to work under pressure, meet deadlines, and handle multiple priorities. Understanding stakeholder management and organizational skills. Quick learner with adaptability to new More ❯

that values your technical ambition? Join us and experience a company where your contributions truly make a difference! OneDrive Storage Engineer (M365) needed! Group: Data Center Services Team: Storage Service Must have TS/SCI with active polygraph. Day Hours - Mon-Fri. KEY RESPONSIBILITIES: • Lead the migration of data to Microsoft 365 (M365) and OneDrive, ensuring seamless integration and … identity management, authentication mechanisms, and security controls Ability to work independently and collaboratively in a team-oriented environment Excellent communication and interpersonal skills, with a customer-focused approach to service delivery Experience with data replication, backup, and disaster recovery strategies in both cloud and on-premises environments Expertise in migrating data to Microsoft 365 (M365) and OneDrive, with More ❯

of Defense (DoD) community with significant leadership visibility. The Developer/Implementer will play a critical role in designing, developing, and deploying ServiceNow solutions across various modules, including IT Service Management (ITSM), IT Operations Management (ITOM), Hardware Asset Management (HAM), Software Asset Management (SAM), and Human Resources Service Delivery (HRSD). This role requires technical expertise in More ❯

A collaborative team player who can also work independently Willingness to be available during evenings and weekends when required for projects Strong attention to detail and commitment to quality service delivery Adaptability and eagerness to learn new technologies More ❯