1,701 to 1,725 of 1,953 Service Delivery Jobs

sits within the consulting function of our MSSP SOC, delivering engaging professional services while also supporting and enhancing the security posture of existing managed service clients. It operates across multiple customer environments, balancing hands-on technical delivery with architectural guidance. As a recognised authority within the security domain … mature security capabilities aligned to modern threats and regulatory expectations. The focus is on improving security outcomes across concurrent engagements, from targeted solution delivery through to broader security transformation initiatives. The role plays a key part in developing emerging security capabilities within the MSSP, helping to evaluate new technologies ...

nauw samen met interne IT-teams en externe servicepartners om snelle first-line oplossingen en hoge klanttevredenheid te waarborgen. Daarnaast beheer je ITSM-processen, service levels en governance om schaalbare, efficiënte support te realiseren. Je hebt een duidelijke focus op continue verbetering en levert een zichtbare bijdrage aan operationele … hoeksteen is het vormgeven van een uniforme, servicegerichte cultuur in een internationale omgeving. Verantwoordelijkheden Leiden en verbeteren van de Europese IT-ondersteuningsorganisatie en het service delivery-model Beheer van ITSM-omgeving en opereren van incident-, aanvraag- en supportprocessen Aandragen van een klantgerichte supportstrategie met focus op first-line ...

level role is responsible for providing technical assistance and support to end-users, resolving issues related to print services, and ensuring optimal IT service delivery. The ideal candidate will have a strong understanding of IT systems, excellent problem-solving skills, be detail-oriented, and demonstrate a commitment to delivering … high-quality customer service and support. The role will support the organization's print service offering. Previous experience and knowledge of printers is preferred. The ideal candidate will have help desk ticket handling experience as well as print environment knowledge. Skills Required: Microsoft 365. Strong communication and interpersonal ...

senior member of the Account Leadership Team (ALT) and serves as Version 1’s strategic lead for transformation, innovation, organisational change and future service design across the local government client and any successor authorities. The CDO will work with senior Authority stakeholders to establish and drive strategic engagement objectives … Drive innovation, thought leadership and horizon scanning to identify emerging opportunities, risks and market developments. Facilitate workshops, executive briefings and innovation activities that support service improvement, productivity and organisational outcomes. Promote a culture of innovation, continuous improvement and evidence‐based transformation. Plan and lead, with the PAG, at least ...

Infrastrucutre Engineer to join its IT department. Reporting directly to the Head of IT , this role offers the opportunity to lead on infrastructure design, service improvement, major incident management and the delivery of strategic technology projects across a complex and evolving environment. This is an ideal position … network services. Ensure high availability, resilience, capacity and performance across the environment. Maintain security, integrity and continuity of business-critical services. Develop technical standards, service designs and operational procedures. Monitor and improve infrastructure performance and service delivery. Application Management Provide technical guidance on application security, licensing, backup ...

Overview As a Senior IT Engineer, you’ll take ownership of complex technical issues, lead project delivery, and mentor colleagues within our support team. You’ll work closely with clients to design, implement, and maintain IT systems that enable their success, while ensuring security and reliability … Lead client onboarding and infrastructure upgrade projects, ensuring seamless delivery. Mentor and support junior engineers, encouraging knowledge-sharing and professional development. Collaborate with the Service Desk Manager to improve processes and enhance service delivery. Document technical solutions, systems, and processes in line with best practices. Build strong client ...

organization that values growth, teamwork, and professional development. Who You Are: You are a seasoned IT professional with a deep understanding of IT Service Management (ITSM) principles and practices. With a strong technical background and leadership skills, you excel at guiding teams to deliver high-quality IT services. … ITSM policies, procedures, and workflows. • Oversee the configuration and administration of ITSM platform, ensuring it meets the needs of the organization and support effective service delivery. • Provide technical guidance and mentorship to team members, fostering a culture of knowledge sharing and continuous learning. • Analyze service performance metrics ...

Lead Technical Program Manager in Electronic Trading Services, you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm. Leveraging your deep knowledge of technical principles, practices, and theories is essential for developing innovative solutions, while simultaneously effectively managing … subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery. Job responsibilities Develop and execute comprehensive project plans, incorporating technical requirements, resource allocation, and timelines to ensure on-time delivery of technology solutions ...

Provide remote and deskside computer support through phone, email, chat, and other approved channels. Own, track, troubleshoot, document, resolve, and escalate IT incidents and service requests involving applications, access, hardware, software, endpoint technologies, and workplace tools. Fulfill requests within SLAs, provide timely customer status updates, and proactively escalate issues … support tools, and approved business applications. Respond to alerts and escalations, collaborate with users and IT support groups, and identify recurring issues to improve service delivery. Serve as a senior operational point of contact for ticket workflow, queue priorities, shift coordination, customer-impacting issues, outage communications, and surge support. ...

Provide remote and deskside computer support through phone, email, chat, and other approved channels. Own, track, troubleshoot, document, resolve, and escalate IT incidents and service requests involving applications, access, hardware, software, endpoint technologies, and workplace tools. Fulfill requests within SLAs, provide timely customer status updates, and proactively escalate issues … support tools, and approved business applications. Respond to alerts and escalations, collaborate with users and IT support groups, and identify recurring issues to improve service delivery. Serve as a senior operational point of contact for ticket workflow, queue priorities, shift coordination, customer-impacting issues, outage communications, and surge support. ...

across IT operations. The Role As IT Support & Operations Technician, you will provide deskside and remote IT support across Tioxide locations, taking ownership of service requests and incidents through to resolution. You will support users, devices, infrastructure and IT services, while working closely with IT colleagues and third-party … providers to maintain effective service delivery. The role will also support IT operations activity, including system monitoring, Microsoft 365 administration, identity and access management, networking, telephony, patching, technical applications and project/change activity. Key Responsibilities Provide hands-on deskside and remote IT support to users across Tioxide locations. ...

across IT operations. The Role As IT Support & Operations Technician, you will provide deskside and remote IT support across Tioxide locations, taking ownership of service requests and incidents through to resolution. You will support users, devices, infrastructure and IT services, while working closely with IT colleagues and third-party … providers to maintain effective service delivery. The role will also support IT operations activity, including system monitoring, Microsoft 365 administration, identity and access management, networking, telephony, patching, technical applications and project/change activity. Key Responsibilities Provide hands-on deskside and remote IT support to users across Tioxide locations. ...

modernising our digital workplace, driving automation, operational excellence and continuous improvement across the endpoint environment. Working closely with Cyber Security, Infrastructure & Operations, Enterprise Architecture, Service Management and business teams, you’ll help create a modern, seamless technology experience that supports colleagues across the organisation. What … services, spanning Windows and Mac devices, virtual desktops, mobile technology, device provisioning, lifecycle management, patching and compliance. Deliver reliable, high‐performing services, setting clear service levels and using performance data, user feedback and insights to continually improve the experience. Champion the end-user experience, making it easier for colleagues ...

experience architecting enterprise ITSM solutions across incident, change, problem and request management.Deep understanding of major incident management, SLA governance, compliance reporting and multi-tenant service delivery.Experience designing for managed-services or shared-operations environments.AI-Assisted Operations and AutomationPractical experience designing AI-assisted capabilities using natural language processing, speech analytics … skills, with the confidence to frame options, explain trade-offs and recommend a direction.Strong architecture writing and visual communication skills, producing clear, consistent and delivery-ready artefacts.Inclusive technical leadership, with the ability to influence decisions, mentor others and build alignment across product, engineering, operations and security.Experience architecting multi-tenant ...

Organisation: OpCo Contract Duration: 2 years Reports to: Head of IS Job Overview We are seeking an experienced IS Applications Manager to oversee the delivery, performance, security and ongoing development of a broad business applications environment, with SAP at its core. The IS Applications Manager will be responsible … ensuring applications are secure, reliable, scalable and fit for purpose. Working closely with internal stakeholders and external service providers, you will manage technical delivery, supplier relationships, commercial agreements and application improvement projects. This is a hands-on role suited to someone with a strong background in IS applications ...

Ready to take the next step in your career? Join a leading managed service provider specializing in modernizing and securing critical enterprise infrastructure.The organization simplifies technical service management across cloud,network,and cybersecurity platforms,enabling global clients to streamline operations. The company is inviting applications from experienced professionals … providing technical mentorship to analysts,and maintaining clear stakeholder communication.Additionally,the ideal candidate will support threat-hunting activities and process refinements to continuously improve service delivery. Responsibilities Run shift operations, ensuring compliance with SLAs and maintaining high-quality incident handling. Set shift agendas, balance workloads, and promptly address ...

/functional design and the technical underpinnings — with leadership of the support model. The Support Lead is the escalation owner for ERP incidents and service requests, works closely with the functional solutions lead and business analysts on root-cause and permanent fixes, and partners with the CTO organisation … resolution rather than bouncing it, and drives continuous improvement so recurring problems are engineered out. Own the global D365 support model, ensuring incidents and service requests are triaged, prioritised, and resolved within agreed SLAs across all regions. Act as the techno-functional point of resolution for D365 issues, diagnosing ...

Keep accurate and detailed records of work carried out, contributing to shared documentation. Ensure tickets are managed effectively, with clear updates and adherence to service levels. Balance competing priorities while maintaining service quality. Offer guidance to junior team members and help reduce repeat escalations. Contribute ideas to improve … internal processes, tools, and service delivery. Key Attributes Required Demonstrable experience in a 2nd or 3rd line IT support role, ideally within a managed services environment. Strong working knowledge of Microsoft 365, Azure AD, Windows Server, networking, and virtualisation platforms. A structured and analytical approach to troubleshooting. Strong communication ...

vital member of the SAS Cloud team within the Cloud and Information Services (CIS) division, you will contribute to the management and delivery of hosted and remotely managed SAS application environments. Your role will involve close collaboration with customers, analysts, developers, and implementation teams to ensure the delivery … support. Collaboration with global R&D, Product, Technical Support, and CIS teams will be essential to maintaining high levels of customer satisfaction and service quality across all managed environments. In addition, you will lead initiatives aimed at enhancing quality, efficiency, and automation in service delivery. A strong commitment ...

delivering accurate, timely, and high-quality responses to customer information requests while helping to advance the team's use of AI to improve service delivery. This role combines product subject matter expertise with responsibility for training and refining the AI tools that support customer-facing teams. The ideal candidate … customer-focused problem solver with a strong technical foundation and an interest in applying AI to improve service quality. You will be responsible for owning customer information requests for assigned products, ensuring accurate and consistent responses, and maintaining up-to-date product documentation. This role is responsible for training ...

associated monitoring Creating opportunities to automate manual tasks to drive efficiency and reduce downtime Identifying single points of failure and designing resilience into the service Managing obsolescence across applications and operating systems Collaborative working with the Management Team Daily contact with customers and stakeholders through the IT Service … technical leadership activities ITSM tooling and processes Knowledge of ITIL processes Knowledge of Agile methodologies Scripting for automation, for example PowerShell or Python Previous delivery within a secure or Defence environment Interested? Tektora are looking to speak with DV Cleared 4th Line Cloud Support Engineers who are open ...

will also be responsible for providing both remote and on-site technical support across multiple locations and taking ownership of endpoint incidents and service requests. Workingclosely with the service desk and the wider technology teams, the EUC Support Engineer ensures colleagues can work effectively both remotely and onsite. … resolve hardware, software, operating system, application and connectivity issues. Provide both remote and deskside support where required. Take ownership of complex incidents and service requests through to resolution. Maintain clear communication with colleagues throughout the lifecycle of incidents and requests. Identify recurring incidents and work with relevant teams ...

naturally curious, collaborative and comfortable working in complex environments. Essential Experience Experience working as a Business Analyst or Product Analyst within agile delivery teams. Strong requirements gathering, analysis and documentation skills. Proven ability to translate user needs into user stories, acceptance criteria and actionable product requirements. Experience facilitating workshops … Scrum, Kanban or SAFe. Experience using tools such as Jira, Confluence or GitLab. Ability to manage priorities and work effectively in fast-paced delivery environments. Excellent communication and stakeholder management skills. Desirable Experience Defence, National Security or Central Government project experience. Process modelling experience (BPMN or similar). Experience ...

ensure technology systems remain stable, secure, and aligned with business objectives. Core Functions Technical Support & Incident ResolutionProvide Tier II support for complex incidents and service requests involving PCs, Microsoft 365, RF devices, printers, labeling systems, handheld devices, and related peripherals.Investigate and resolve issues involving operating systems, applications, networks … system standardization, reduce downtime, increase first-time-fix rates, and decrease support ticket volume.Support technology refresh efforts, infrastructure improvements, and operational efficiency initiatives. Collaboration & Service DeliveryCollaborate with site leadership, production supervisors, corporate IT teams, vendors, and business stakeholders.Support the adoption of technology standards through training, communication, and process improvements.Execute ...

ensuring the accurate, timely and controlled maintenance of client, adviser and account data across all systems. The role is accountable for delivering high-quality service, maintaining strong risk and control standards, supporting regulatory compliance and driving continuous improvement. This role plays a critical part in protecting data integrity, supporting … updates are processed accurately and within agreed SLAs. Act as an escalation point for complex cases and operational issues. Monitor team productivity, quality and service delivery. Ensure effective management of queues and backlogs. Risk, Control & Governance Maintain robust operational controls to protect client and business data. Ensure compliance with ...