176 to 200 of 1,552 Service Delivery Jobs

Head of Operational Delivery & Governance Be the driving force behind world-class operational delivery. At Videalert, part of the Marston Holdings Group, we don’t just deliver technology — we transform cities through smart, sustainable transport solutions. As our new Head of Operational Delivery & Governance, you'll lead from the front, ensuring seamless execution of strategic projects while building … a culture of excellence and continuous improvement. What You’ll Be Doing: Leading and developing the Project Management Office (PMO) Overseeing end-to-end delivery of technology projects across scope, schedule, budget & quality Collaborating across Service Management, Operations, and Finance to align with business objectives Driving forecasting accuracy across 3, 6, and 12-month horizons, supporting EBITDA growth … Mentoring Project and Service Delivery Managers to elevate team performance Being the go-to escalation point for high-impact client delivery Championing process optimisation and project governance across the function Tracking KPIs, manage resource allocation, and drive delivery excellence Promoting a culture of innovation, collaboration, and accountability What You’ll Need: PRINCE2 Practitioner qualification (Essential) Proven More ❯

the process of evolving to a matrix operating structure that will drive focus through four lines of business: Managed Services, Software, Hardware and Broadband. The Role Reporting to the Service Delivery and Standards Manager, this pivotal role will spearhead the establishment of the Service Management Office, focusing on the rapid maturation of ITIL practices. The Service Management Lead will oversee the implementation and delivery of ITIL methodologies across the designated customer base, ensuring that all processes are not only fit for purpose but also aligned with both RM Technology's objectives and those of our customers. This customer-facing position is essential for enhancing customer satisfaction, optimising service efficiency, and driving continuous improvement … initiatives within the IT service management framework. Additionally, the Service Management Lead will take on the responsibility of line management for a small team of process managers and analysts, guiding them towards excellence in service delivery. Responsibilities Main Responsibilities Main Responsibilities include but are not limited to: Establish and Manage the Service Management Office (SMO): Lead More ❯

Job summary Digital Service and Product Leadership in NHS Wales We're looking for a Service Owner to join the Operations Directorate - Products in DHCW - the digital delivery organisation of NHS Wales. We are seeking proactive and strategic Service Owner to lead the design, delivery, and continuous improvement of digital NHS services in our Products … for ensuring our services meet the needs of users, including clinicians, staff and data teams, while driving efficiency and innovation. You will be responsible for the quality of your service and oversee the end-to-end service lifecycle, aligning technology, operations, process and policy to enhance patient outcomes and service performance. If you have a passion for … in the NHS, we would love to hear from you. Leading product teams Adopt a portfolio view, managing end-to-end servicesthat include multiple products and channels. Representing your service Communicate the benefits and performance of your service and be responsible for its successful operation and continuousimprovement. Working with senior stakeholders Representing your service with organisation-wide More ❯

Role DescriptionThe provision of application (Records Management System (RMS)) maintenance and support services, either directly tousers of the systems or service delivery functions. Support typically includes investigation and resolution of issues andmay also include performance monitoring. Issues may be resolved by providing advice or training to users, by devisingcorrections (permanent or temporary) for faults, making general or site … responses to incident reports, including channelling requests forhelp to appropriate functions for resolution, monitoring resolution activity, and keeping clients appraised of progress towardsservice restoration.The management of changes to the service infrastructure, including service assets, configuration items and associateddocumentation. Change management uses requests for change (RFC) for standard or emergency changes, and changesdue to incidents or problems to provide … impacts security and demonstratesroutine security practice and knowledge required for own work.Requirements Desirable to have working knowledge of RMS (Niche), Pronto and CAD systems Familiarity with ITIL or similar service management frameworks. Stakeholder/Customer Engagement and customer service. Demonstrable skills in managing complex workloads and performance delivery. GDPR, Data Protection and MoPI (Management of Police Information) awareness. Cybersecurity More ❯

and educate customers. ICS-digital, an international marketing agency including ICS-translate, also operates under the group. Job Purpose: To provide a professional and proactive B2B and desktop support service to B2B customers and a busy office environment including responsibilities for consumable management, mobile device and asset management, meeting room setup and assistance with Incident Management. This includes the … for day to day activities and tasks. Maintaining the Configuration Management Database for Racing Post assets. B2B 1st line triage and life cycle management ITIL Incident Management using a Service Management toolset following an established best practice framework process. Internal Customers - Enterprise IT supports up to 500 desktop users and delivers IT support to the business as a service. … technical knowledge and troubleshooting skills - Windows 10, Mac OS, MS Office, Internet browsers (Chrome, IE, Firefox), Networking principles, Gmail and Google Apps. Excellent communication skills. Strong customer focus and service delivery. Work well as part of a busy team. Self-motivated and proactive to provide a quality service and support the business. Desirable IT qualification or degree equivalent. More ❯

complex IT landscape. Role Overview As Change & Release Manager, you'll be responsible for leading, coordinating and overseeing all aspects of Change and Release Management activities. Working closely with Service Transition, Delivery, and Architecture teams, you will ensure that all changes and releases into live service environments are well planned, controlled, and executed with minimal risk to … service disruption. You'll act as the Process Owner , championing best practice, continuous improvement, audit compliance, and cross-functional collaboration to maintain service excellence. Key Responsibilities Lead and manage the end-to-end Change and Release Management lifecycle. Coordinate cross-functional stakeholders across service owners, developers, architects, and technical teams. Oversee planning, scheduling and execution of changes … point for complex change/release issues and provide clear recommendations. Build strong working relationships with both internal and external stakeholders, ensuring clear communication of risk, change schedules, and service impact. Manage stakeholder expectations and ensure full transparency through consistent reporting. Contribute to process maturity assessments and implement continuous improvements aligned with ISO standards (ISO9001, ISO20000, ISO27001). Provide More ❯

exceptional IT services, leading cross-functional teams, and driving customer success, this is your opportunity to thrive. As a Senior Project Manager, youll be the driving force behind the delivery of complex IT projects, acting as the trusted advisor to our clients and ensuring seamless transitions from onboarding to BAU support. Youll work closely with Sales, Operations, Engineering, and … the PMO to turn strategy into action and deliver real value. Were looking for someone with a delivery mindset who takes ownership, leads with confidence, and continuously seeks ways to improve performance and customer outcomes. Key Responsibilities as a Senior Project Manager: Lead the end-to-end delivery of IT projects, ensuring quality, timeliness, and budget alignment. Act … as the primary point of contact for clients, managing expectations and building lasting relationships. Collaborate with Sales, Service Desk, and Engineering to translate Statements of Work into actionable plans. Identify and implement process improvements to enhance delivery and reduce order-to-cash timescales. Proactively manage risks, issues, and dependencies, supporting audits and compliance reviews. Motivate and guide project More ❯

IT services, leading cross-functional teams, and driving customer success, this is your opportunity to thrive. As a Senior Project Manager, you'll be the driving force behind the delivery of complex IT projects, acting as the trusted advisor to our clients and ensuring seamless transitions from onboarding to BAU support. You'll work closely with Sales, Operations, Engineering … and the PMO to turn strategy into action and deliver real value. We're looking for someone with a delivery mindset who takes ownership, leads with confidence, and continuously seeks ways to improve performance and customer outcomes. Key Responsibilities as a Senior Project Manager: Lead the end-to-end delivery of IT projects, ensuring quality, timeliness, and budget … alignment. Act as the primary point of contact for clients, managing expectations and building lasting relationships. Collaborate with Sales, Service Desk, and Engineering to translate Statements of Work into actionable plans. Identify and implement process improvements to enhance delivery and reduce order-to-cash timescales. Proactively manage risks, issues, and dependencies, supporting audits and compliance reviews. Motivate and More ❯

government and Defense institutions. We are currently supporting policing and security operations in Greater Manchester as the city looks to transform its digital landscape and improve the level of service provided to the citizens of Greater Manchester. If you have a first class background in IT Support and a passion for improving the lives of the local community, we … in delivering high-level technical support across the organisation’s various IT systems. Ensure effective administration, planning, and collaboration with internal teams and third-party providers, aligning with agreed Service Level Agreements (SLAs) and strategic IT goals. Key Responsibilities Team Leadership & Service Delivery Manage day-to-day operations of the 3rd Line Support Team to ensure timely … resolution of incidents and service requests. Forecast demand and allocate resources with Service Introduction and Change Management leads. Define and maintain 3rd Line policies and SLAs in line with the organisation’s IT and Digital strategy. Provide technical oversight and resolve complex system issues to ensure availability and performance. Oversee patch management, system monitoring, and secure configuration of More ❯

government and Defense institutions. We are currently supporting policing and security operations in Greater Manchester as the city looks to transform its digital landscape and improve the level of service provided to the citizens of Greater Manchester. If you have a first class background in IT Support and a passion for improving the lives of the local community, we … in delivering high-level technical support across the organisation’s various IT systems. Ensure effective administration, planning, and collaboration with internal teams and third-party providers, aligning with agreed Service Level Agreements (SLAs) and strategic IT goals. Key Responsibilities Team Leadership & Service Delivery Manage day-to-day operations of the 3rd Line Support Team to ensure timely … resolution of incidents and service requests. Forecast demand and allocate resources with Service Introduction and Change Management leads. Define and maintain 3rd Line policies and SLAs in line with the organisation’s IT and Digital strategy. Provide technical oversight and resolve complex system issues to ensure availability and performance. Oversee patch management, system monitoring, and secure configuration of More ❯

patching etc) and other digital services such as digital signage, room-based communications etc. You will be a mobile engineer travelling between Trust sites across Essex resolving incidents, undertaking service requests, completing changes and assisting in any equipment refresh programs inline with business agreed SLA's. As this is a customer facing role it is essential for the successful … candidate to have excellent communication skills and have significant relevant experience of working within an IT Service Delivery team. Main duties of the job A key responsibility of this post will be to contribute as part of the wider Service Delivery team to meeting client SLA's. Taking a flexible approach to meet client expectations and … patching etc) and other digital services such as digital signage, room-based communications etc. You will be a mobile engineer travelling between Trust sites across Essex resolving incidents, undertaking service requests, completing changes and assisting in any equipment refresh programs inline with business agreed SLAs. As this is a customer facing role it is essential for the successful candidate More ❯

of key line of business applications for the business unit, manage first, second and third line support and development. Manage the relationship with third party support and development organisations. Service Delivery: Ensure IT services are delivered effectively and efficiently, meeting the needs of the business. Innovation: Identify opportunities for technological innovation that can drive business growth and efficiency. … with the ability to make data-driven decisions. Business Analysis skills Leadership: Demonstrated leadership abilities, with experience in managing cross-functional teams and projects. Customer Focus: A strong customer service orientation, with a focus on delivering value to the business. Personal Attributes: Pragmatic : Prioritises actionable, effective solutions. Collaborative: Able to work effectively with diverse teams and stakeholders. Proactive: Takes … Innovative: Open to new ideas and approaches, with a continuous improvement mindset. Key Performance Indicators (KPIs): Alignment of IT initiatives with business goals. Stakeholder satisfaction and engagement levels. Successful delivery of IT projects (on time, within budget, meeting requirements). Efficiency and effectiveness of IT service delivery. Innovation and improvement in business processes through technology. Excellent training and More ❯

activities. About the role: As Platform Owner in DXP operations, your key objectives are to; Create, maintain and communicate a clear vision for all aspects of the Platform(s) service to stakeholders, ensuring alignment of needs through to strategy. Ensure successful delivery of changes to the Platform(s) both in terms of quality and value. You will play … a critical strategic role in the success of the platform which underpins the delivery of great customer experiences. The role is accountable for the successful delivery of outputs, developing our central architecture, owning the product backlog and managing stakeholders. You will lead in a matrix environment, influencing your stakeholders across the organisation to drive strategic change. Working closely … with product owners and managers, you'll ensure the successful delivery of a programme of work that will transform how Jisc operates internally and how it delivers products and services to our community. In this role you will develop and continuously improve the right governance around 'platform as a service' (PaaS) in order to deliver changes successfully, managing More ❯

activities. About the role: As Platform Owner in DXP operations, your key objectives are to; Create, maintain and communicate a clear vision for all aspects of the Platform(s) service to stakeholders, ensuring alignment of needs through to strategy. Ensure successful delivery of changes to the Platform(s) both in terms of quality and value. You will play … a critical strategic role in the success of the platform which underpins the delivery of great customer experiences. The role is accountable for the successful delivery of outputs, developing our central architecture, owning the product backlog and managing stakeholders. You will lead in a matrix environment, influencing your stakeholders across the organisation to drive strategic change. Working closely … with product owners and managers, you'll ensure the successful delivery of a programme of work that will transform how Jisc operates internally and how it delivers products and services to our community. In this role you will develop and continuously improve the right governance around 'platform as a service' (PaaS) in order to deliver changes successfully, managing More ❯

activities. About the role: As Platform Owner in DXP operations, your key objectives are to; Create, maintain and communicate a clear vision for all aspects of the Platform(s) service to stakeholders, ensuring alignment of needs through to strategy. Ensure successful delivery of changes to the Platform(s) both in terms of quality and value. You will play … a critical strategic role in the success of the platform which underpins the delivery of great customer experiences. The role is accountable for the successful delivery of outputs, developing our central architecture, owning the product backlog and managing stakeholders. You will lead in a matrix environment, influencing your stakeholders across the organisation to drive strategic change. Working closely … with product owners and managers, you'll ensure the successful delivery of a programme of work that will transform how Jisc operates internally and how it delivers products and services to our community. In this role you will develop and continuously improve the right governance around 'platform as a service' (PaaS) in order to deliver changes successfully, managing More ❯

activities. About the role: As Platform Owner in DXP operations, your key objectives are to; Create, maintain and communicate a clear vision for all aspects of the Platform(s) service to stakeholders, ensuring alignment of needs through to strategy. Ensure successful delivery of changes to the Platform(s) both in terms of quality and value. You will play … a critical strategic role in the success of the platform which underpins the delivery of great customer experiences. The role is accountable for the successful delivery of outputs, developing our central architecture, owning the product backlog and managing stakeholders. You will lead in a matrix environment, influencing your stakeholders across the organisation to drive strategic change. Working closely … with product owners and managers, you'll ensure the successful delivery of a programme of work that will transform how Jisc operates internally and how it delivers products and services to our community. In this role you will develop and continuously improve the right governance around 'platform as a service' (PaaS) in order to deliver changes successfully, managing More ❯

As a Client Relationship Manager , you will be the strategic point of contact for one or more key clients. You will own the relationship, drive account growth, and ensure delivery excellence. This role involves deep collaboration with internal delivery teams and external client stakeholders to co-create IT solutions that align with business goals. Key Responsibilities: Client Relationship … s business roadmap. Identify cross-selling and up-selling opportunities across IT services (e.g., cloud, digital transformation, data, cybersecurity). Drive revenue growth and contribute to overall business targets. Delivery Oversight: Work with delivery teams to ensure successful execution of projects and SLAs. Resolve escalations and ensure high-quality service delivery. Monitor KPIs and project health across … all engagements in the account. Stakeholder Management: Coordinate with internal technical, sales, and delivery teams. Provide regular updates to internal leadership and client stakeholders. Conduct quarterly business reviews (QBRs) with clients. Innovation & Advisory: Stay abreast of industry trends and client-specific challenges. Advise clients on emerging technologies and IT strategies. Promote innovation and continuous improvement within the account. Required More ❯

interoperability between a variety of digital solutions to foster collaborative working and improve the efficiency of processes. Analysis and Judgement: Interrogate and analyse, sometimes highly complex information to support delivery Write and submit high-level project reports for the PCN board, as required, showing progress against milestones, status, resource requirements, issues, risks, and dependencies, making recommendations where a range … performance indicators and milestones for specific programmes and projects, managing conflicts and ensuring that interdependencies are managed effectively. Transformation: Work alongside practices to understand the current challenges to effective service delivery, identify solutions, including best practices within the PCN. Drive the data agenda, and utilisation of reporting and data literacy Identify areas of improvement, or areas of opportunity … based on good quality data and analysis, and contributing to service improvements. Build relationships and facilitate collaboration between practices and the wider system to support the delivery of care to improve patient and staff experience Professional development Commitment to continuous development Miscellaneous Mentoring and (data) upskilling PCN staff Management of junior members of staff General management duties Person More ❯

Hours per week Pay Rate: £ 20.98 per hour Job Ref: (phone number removed) Responsibilities Analyze business models, structures, processes, and customer journeys to enhance service delivery and efficiency. Advise on and facilitate the redesign of structures and processes to modernize business practices, enhance digital capabilities, and foster continuous improvement. Identify and implement transformational process design changes through comprehensive … business and systems process analysis. Support the production of improvement delivery plans by collaborating effectively with senior managers, colleagues, and partners. Work with the Programme Management Office to define project scope, evaluate business cases, and prioritize initiatives aligned with strategic objectives. Perform root cause and gap need analyses to identify process inefficiencies and underperforming technologies. Implement continuous improvement frameworks … Support end-user testing and acceptance to ensure redesigned processes and technology are fit for purpose. Redesign and optimize high-impact processes to enable digital transformation and improve self-service portals. Collaborate with IT and Digital, Data, and Technology teams to translate business requirements into scalable solutions. Person Specification Essential Experience: Significant experience as a Business Analyst. Experience in More ❯

with several different operating companies and employs over 15,000 users worldwide. An exciting opportunity has arisen for a BI Developer to play a key role within their shared service IT function, responsible for leveraging the ServiceNow platform and its ServiceNow Performance Analytics and ServiceNow Reporting modules to analyze the company's IT service management data and design … meaningful reporting to support IT service reviews and continuous service improvement. The ideal candidate should have a background in Business Intelligence, Data Analysis, Service Reviews, Reporting, and Analytics, ideally with ServiceNow and PowerBI experience, who can put together robust dashboards and actionable insights for effective stakeholder collaboration globally. Responsibilities ServiceNow reporting, IT Service Review collation/… preparation & detailed tracking of continuous service Improvements across global office locations. Lead regular IT service performance reviews with internal and external stakeholders using live data from ServiceNow. Build and maintain service performance dashboards and scorecards within ServiceNow and other tools. Analyze incident, request, change, and problem management trends to recommend service improvements. Work with ITSM teams More ❯

of IT Vendor & Cost Management, this key role is responsible for optimising and managing relationships with Ricoh's key IT vendors. The IT Vendor Manager will ensure high-quality service delivery, support contract negotiations, and lead continuous improvement within Ricoh's vendor ecosystem. If you are passionate about vendor management, contract negotiation, and driving vendor performance improvement in … ensuring business requirements are met. Monitor existing vendor contracts for compliance and explore opportunities for renegotiation or amendments. Conduct regular vendor performance reviews, tracking key performance indicators (KPIs) and service level agreements (SLAs). Implement strategies to drive continuous improvement and optimise vendor costs while maximising ROI. Identify opportunities for vendor consolidation and service rationalisation. Vendor Innovation and … building and maintaining relationships with vendors and internal stakeholders. Strong analytical, problem-solving, and negotiation skills, with a focus on data-driven decision-making. In-depth understanding of IT service delivery models such as cloud computing, SaaS, PaaS, and IaaS. Experience with contract management software (e.g., Ariba, Coupa) is a plus. Experience managing contracts related to cloud services More ❯

identifies a path to resolution rather than only the identification of challenges Contribute to the development of the Security Practice skills and capabilities to ensure consistent high quality of service delivery and expertise. Active coaching and mentoring of junior members of the team Leading in the development of collateral to support Security Consulting 'go to market' propositions and … service offerings. Leading in the development and presentation of compelling client proposals collaborating with teams across our business. Strong stakeholder management and relationship building skills at senior levels that will enable consensus building in the shaping of secure client solutions Shaping, leading and delivering value through security advisory consultancy and through guiding secure transformational delivery engagements. Providing security … Standards and guidelines Assiting with the identification of identified risks and emerging cyber security vulnerabilities and threats. The subsequent analysis to quantify and lead risk mitigation plans Work with Service Management to ensure that partners and suppliers adhere to agreed standards, policies and verify/evidence appropriate compliance and security KPIs Work closely with 1st, 2nd and 3rd lines More ❯

Support and guide 1st and 2nd Line Engineers, providing mentorship, training, and technical supervision. Manage escalations and ensure resolution in line with SLAs and client expectations. Collaborate with the Service Desk Manager to improve internal processes, documentation, and service delivery. Lead by example in client communication, documentation, and technical troubleshooting. Support project delivery across Microsoft 365, Azure … networking, backup, and virtualization platforms. Senior IT Support Engineer - Key Requirements: Extensive experience in a 3rd Line Support role within a Managed Service Provider (MSP) environment. Strong knowledge of Microsoft technologies including Windows Server, Office 365, Azure, Active Directory, and Exchange. Advanced networking knowledge including DNS, DHCP, VLANs, VPNs, firewalls, and routing. Proven experience with virtualization (Hyper-V/… DR solutions, and security best practices. Demonstrated leadership or supervisory experience with junior technical staff. Excellent problem-solving, analytical, and communication skills. Strong organisational abilities with a focus on service excellence. Full UK Driving License (occasional on-site client visits may be required). Senior IT Support Engineer - What’s on Offer: A senior technical position with real responsibility More ❯

as mobility, software & technology services, robotics, testing, simulations, data security, AI & data analytics. The combined IT and engineering expertise brings a unique end-to-end solution offering, with four service lines - Consulting, Solutions, Talents and Academy - to support clients in rethinking their product development and business processes, improve productivity, minimize time to market and shape a smarter and more … configurations, and support activities. Continuous Improvement: Introduce continuous improvement initiatives and/or Innovative Technologies in collaboration with Akkodis Sr. Content & Data Management Consultant. Qualifications First experience in IT service management and support, preferably within the pharmaceutical or healthcare industry. Required Skills Technical Skills: Familiarity with/Interest in Veeva Vault Quality systems and understanding of GxP compliance requirements. … skills in English (mandatory), French and Dutch (plus). Ability to work independently with clients, comprehend and translate business requirements, and create corresponding solution designs. Experience supporting ITIL-based service models with clear escalation paths. Familiarity with tools such as Microsoft Teams, SRM (Service Request Management). Strong interest in data management solutions, systems and interfaces (API). More ❯

A well known college are looking to recruit a full-time Senior Support Engineer within their Service Delivery team. The college are looking for an appropriately qualified and experienced individual to work within their IT & Systems team across the campuses in Watford, Luton and Hemel Hempstead. You'll work alongside a team to provide technical support for curriculum … multifunction printers, Active Directory, networking, SCCM and Intune Deployment/Reporting, Non-technical skills: Working knowledge of ITIL processes for Incident, Problem and Change management, Hardware Asset management, and service desk applications. You'll have the full support of a dynamic team and opportunities to bring your ideas to the role. Training and development are at the heart of More ❯