176 to 200 of 939 Service Delivery Jobs

Service Assurance Manager leads the Service Assurance team and is accountable for the effective governance of IT service management across HL's dual technology estate, spanning heritage systems, cloud services, and integrated third party platforms. The role ensures consistent execution of service management processes, strong major … Audit to provide confidence that services are operated safely, compliantly, and within agreed risk appetite. What you'll be doing Lead and manage the Service Assurance team, setting clear priorities, standards, and performance expectations Manage IT service management processes (Incident & Problem, Change & Release, Knowledge, and SACM) across ...

title Customer Helpdesk Co-ordinator Function Fire Customer Service Location Sunderland Reports to Customer Service Manager About our business JLA has been providing critical assets and services to a range of businesses and sectors including Care Homes, Hospitals, Schools, and Hotels for over 50 years. These assets … referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards! Role overview Working within the customer service department within the Hixon office you will be responsible for keeping our customer records up to date, logging jobs and call outs from customer ...

hands-on, customer-facing role where you'll take ownership of technical issues, manage escalations, build strong client relationships and help drive service improvements. You'll be trusted to see issues through to resolution whilst identifying opportunities to improve customer outcomes and service delivery. What … escalations through to resolution Supporting Microsoft 365, Azure and Intune environments Building strong relationships with customers and key stakeholders Supporting customer onboarding and service adoption Identifying recurring issues and service improvement opportunities Working closely with service desk, project and technical teams What We're Looking For Previous ...

title Customer Helpdesk Co-ordinator Function Fire Customer Service Location Hixon Reports to Customer Service Manager About our business JLA has been providing critical assets and services to a range of businesses and sectors including Care Homes, Hospitals, Schools, and Hotels for over 50 years. These assets … make a single monthly payment, to receive brand new equipment, and have maintenance costs taken care of. Role overview Working within the customer service department within the Hixon office you will be responsible for keeping our customer records up to date, logging jobs and call outs from customer portals ...

Service Desk Engineer (2nd Line) London (North London) Hybrid (3 days onsite, 2 days remote) | Occasional client travel Are you an experienced IT support professional ready to take the next step in your career? Do you enjoy solving complex technical issues while delivering outstanding customer service, both remotely … face-to-face? We’re looking for a skilled Service Desk Engineer (2nd Line) to join our dynamic Service Delivery Team. About the Role As a 2nd Line Service Desk Engineer, you will be at the forefront of delivering high-quality technical support to our clients. ...

recruiting for an experienced Engineering Services Manager to lead the day-to-day delivery of enterprise IT services across Infrastructure, Networks and End User Computing. This is a hands-on leadership role, responsible for ensuring high service performance, driving continual improvement and supporting the development of a multi … disciplinary engineering team. Working closely with senior technical leadership, you'll help shape service delivery, manage operational risk and oversee the successful transition of new technologies into BAU support. Key Responsibilities Lead the day-to-day delivery of Engineering Services across Infrastructure, Networks and End User Devices. ...

Service Desk Enablement & Digital Support Specialist We're looking for a Service Desk Enablement & Digital Support Specialist to enhance service desk capability, drive digital adoption, and improve the overall user support experience. This role sits at the heart of IT operations-bridging Service Desk teams … service owners and business users to reduce demand, improve efficiency and strengthen self-service. What You'll Do Drive Service Desk enablement and digital support strategy to improve adoption of ITSM tools, processes and self-service Design and deliver training and capability programmes for Service Desk ...

Overview of Role We are looking for a highly organised and proactive Connectivity & Project Operations Coordinator to support the successful delivery of customer connectivity solutions and projects. This is not a traditional project coordination role. You will play a central role in managing the end to end flow … shape processes, improve ways of working, and make a genuine impact on how the function operates. You will work closely with colleagues across technical delivery, procurement, field engineering and finance, acting as the operational hub that ensures projects and orders progress efficiently and nothing falls through the cracks. ...

Service Delivery Manager Traffic Enforcement Uniting whats next in traffic. At Yunex Traffic, we launch cities into the future with forward-looking infrastructure and transport solutions, making mobility safer, more efficient and more sustainable for all. Our Commitment: At Yunex Traffic, the uniqueness of our people ...

maintaining and improving business-critical platforms — ensuring they are secure, scalable, and aligned with operational needs. You’ll work collaboratively across engineering and service teams, contributing to technical delivery and continuous improvement. Your work at Leonardo UK will see you take the lead in solving customer problems … critical defence, government and public sector services. What you will do as a Senior Application Engineer Support, configure, and enhance ITSM platforms (e.g. Jira Service Management) that underpin service delivery and operational workflows Deliver engineering tasks within defined work packages, ensuring alignment with user needs, security requirements ...

client is looking for an experienced Service Desk Team Lead to help drive operational excellence across their IT Service Desk function. This is a hands-on lead role where you'll coach and support engineers, improve ticket quality, reduce aged tickets and provide first class customer service. Office … based role You'll be responsible for leading the day-to-day performance of the Service Desk, promoting accountability, ownership and best practice across the team. Acting as the first point of escalation, you'll work closely with technical teams to ensure incidents are managed efficiently and service ...

senior leadership and progressive career opportunity for an experienced Customer Solutions and Retention leader , at the heart of a fast-growing, service-led business with a genuinely high-performance culture. This is a truly commercial, client-first role where the customer experience sits at the centre of every decision. … lead the strategy behind client engagement, satisfaction and retention, working closely with Sales, Service and Technology teams to deliver a "must-have" service that clients rely on every day. Reporting into senior leadership, you'll take full ownership of the client journey from onboarding through to service ...

senior leadership and progressive career opportunity for an experienced Customer Solutions and Retention leader, at the heart of a fast-growing, service-led business with a genuinely high-performance culture. This is a truly commercial, client-first role where the customer experience sits at the centre of every decision. … lead the strategy behind client engagement, satisfaction and retention, working closely with Sales, Service and Technology teams to deliver a "must-have" service that clients rely on every day. Reporting into senior leadership, you'll take full ownership of the client journey from onboarding through to service ...

Service Administrator – Milton Keynes (Hybrid options) Salary: £30,000 | Full-time | Permanent We’re partnering with a well-established service-led organisation in the retail technology space to find a highly organised and proactive Service Administrator to join their Milton Keynes team. This is a key role … heart of the service operation, supporting engineers, customers, and internal teams to ensure everything runs smoothly and efficiently. About the Role: As a Service Administrator, you’ll be the central point of coordination for service activity. You’ll be responsible for keeping things moving behind the scenes ...

Service Delivery Manager is accountable for ensuring IT services are delivered reliably, predictably and in line with business needs across HL's technology estate. Acting as a key bridge between IT Service Operations and the business, the role ensures services are operationally ready for change and critical … events, perform to agreed service levels, and are resilient, scalable and trusted by st... LFWQ1_UKTJ ...

Service Delivery Manager is accountable for ensuring IT services are delivered reliably, predictably and in line with business needs across HL's technology estate. Acting as a key bridge between IT Service Operations and the business, the role ensures services are operationally ready for change and critical … events, perform to agreed service levels, and are resilient, scalable and trusted by st... WKCL1_UKTJ ...

Service Delivery Manager is accountable for ensuring IT services are delivered reliably, predictably and in line with business needs across HL's technology estate. Acting as a key bridge between IT Service Operations and the business, the role ensures services are operationally ready for change and critical … events, perform to agreed service levels, and are resilient, scalable and trusted by st click apply for full job details ...

Security Services Provider (MSSP). You'll lead a portfolio of customer-facing cyber security projects, working closely with customers, Security Operations, Engineering and Service Delivery teams to ensure successful project delivery from start to finish. If you've managed multiple IT or cyber security projects … track, within scope and on schedule Build strong relationships with customers and stakeholders Lead project meetings and communicate progress clearly Coordinate Security, Engineering and Service Delivery teams Identify and manage project risks and issues Drive continuous improvement and Agile delivery best practice What We're Looking ...

Join us as a Service Delivery Manager and lead our mission to provide exceptional 24/7 support across all channels. You will manage and mentor our Service Desk team, ensuring team success, SLA adherence, and customer satisfaction. Drive continuous improvement by implementing ITIL best practices … customer feedback to enhance our services. Your leadership will be pivotal in shaping a responsive, efficient, and customer-centric support environment. Responsibilities: Ensure our Service Desk delivers 24/7 support, keeps P1 incidents under control, and meets SLAs. Lead and support the team, helping them grow, perform well ...

Networking - Professional Services Delivery Manager Onsite role with expectation to primarily work from an HPE office. Job Summary The Manager, Consulting II leads delivery execution and operational governance for HPE Networking Professional Services engagements, supporting customers across Aruba and Juniper networking environments. This role is responsible for managing … team of consulting and delivery professionals, ensuring consistent, high-quality delivery across complex, multi-vendor infrastructures, and driving customer satisfaction through strong governance, escalation leadership, and executive-level communication. The ideal candidate combines delivery leadership, multi-vendor networking expertise (Aruba & Juniper), and people management to deliver measurable ...

will report to the CFO and take ownership of IT operations across the business. The immediate focus will be improving day-to-day service delivery, clearing a backlog of IT requests, creating better structure around triage and prioritisation, and building confidence in how IT supports users. You will … specialist partners * Supporting Microsoft 365, Azure, Entra ID, networking and core infrastructure * Providing hands-on technical support where needed * Supporting system updates, changes and service improvements * Improving IT processes, reporting and user confidence * Ensuring new systems and changes are ready to move into BAU support What they are looking ...

This role, within our Cybersecurity Assessments Delivery Office, will be responsible for day to day service delivery of security assessments across JPMC. You will be supporting the execution of technical security assessments, including red teaming, purple teaming and penetration testing. Note that this is not a technical … execution role, it is a service delivery role supporting execution of technical security assessments. Candidates should be able to demonstrate interest in general Cybersecurity principles and have experience of program and project delivery processes in large scale organizations. The role involves a high level of stakeholder management ...

implementation, maintenance, and continuous improvement of ICT infrastructure Ensure high availability and performance of networks, servers, cloud platforms, telecommunications, and business systems Manage ICT service delivery against agreed service level agreements (SLAs) Lead business continuity, disaster recovery, and resilience planning Job Requirements: Significant senior-level ICT management … experience Experience developing and implementing ICT strategies Proficiency in managing infrastructure, applications, cybersecurity, and service delivery functions Experience leading teams and managing budgets Proven track record of delivering complex ICT projects and transformation initiatives Knowledge of ICT infrastructure, cloud technologies, networking, and enterprise systems Familiarity with cybersecurity frameworks ...

Fire & Security Engineer (Service Manager Progression) 45,000 - 50,000 + Progression into Service Delivery Manager + Company Car Allowance + Company Benefits Office based, Commutable from Mansfield, Nottingham, Derby, Loughborough and surrounding areas Are you a Fire and Security Engineer looking to fast-track your career … whilst being a part of a highly successful organisation. The family-owned business has been established for over three decades offering a vital of service of fire alarm and security engineering. Bringing on extra service delivery managers is vital to the organisations continued success and growth. ...

Service Lead Location: On-site, Inverness (IV2) * Start: ASAP * Contract: Initial 6 months * Rate: up to £473/day A high-impact contract opportunity for an experienced Identity & Access Management (IAM) Service Lead to take ownership of IAM service delivery-driving SLA performance, robust governance … continuous improvement across a complex environment. What you'll be doing Lead end-to-end IAM service delivery (SLAs, BAU performance, service reporting) Own incident & problem management for IAM, ensuring rapid, effective resolution Define and improve IAM policies, standards, and processes to meet security/compliance needs ...