326 to 350 of 580 Service Delivery Jobs

Infrastructure organization, is seeking an experienced IT Business Relationship Manager to build and maintain strong relationships with senior business leaders and ensure the successful delivery of IT services and projects in a highly complex environment. Key Responsibilities Act as a strategic liaison between IT and business stakeholders, ensuring technology … solutions align with operational needs. Build and maintain strong relationships with senior business leaders to drive digital transformation. Oversee the delivery of IT services and projects, ensuring seamless integration within a regulated, high-security setting. Identify opportunities for innovation and process improvement while managing risks and dependencies. Provide expert ...

Type: Fixed Term Contract (3 Months, could be extended) Salary: £40,000 - £50,000 annually (FTE) Working Pattern: Full Time, Office Based Key Responsibilities: Service Delivery & Support Manage global IT operations, including helpdesk, endpoint management, and internal tools support. Design frictionless support experiences by leveraging automation and data … driven service improvements. Ensure high uptime and performance for core productivity tools (Google Workspace, Slack, Monday.com). Infrastructure & Systems Management Oversee the IT infrastructure stack, including device management and identity management platforms. Lead lifecycle management for hardware and software assets, ensuring smooth procurement and renewals. Ensure operational excellence across ...

office workflows. The purpose of the role is to take AI strategy and turn it into real, production-ready capability. You'll own the delivery of AI-enabled initiatives across systems that underpin onboarding, sales, customer support and service delivery, with a clear focus on operational impact … stakeholders to ensure AI and automation are fully embedded into day-to-day processes and driving measurable improvements. Key Responsibilities: * Own end-to-end delivery of AI-enabled initiatives across internal enterprise systems and workflows * Act as product owner for AI integration within platforms such as Salesforce, Zuora ...

environment. Youll provide 1st and 2nd line support, manage core systems, liaise with third-party suppliers, and help improve IT security, resilience, and service delivery. This role offers a high level of autonomy and close collaboration with internal stakeholders and Group/HQ IT teams. Key Responsibilities Provide ...

provider supporting public sector organisations across healthcare, local government and wider civic services. The organisation delivers technology that enables digital transformation, automation, and improved service delivery. The business is now expanding its Digital Transformation Consultant (DTC) function to enhance customer success. The Role The Digital Transformation Consultant will ...

Senior Service Operations Strategy Manager Barnsley - Office Based Up to £60,000 The Opportunity: You will lead senior managers and team leads, driving efficiency, consistency and performance across service delivery. The role focuses on how services are delivered, ensuring the operational model is scalable, auditable and capable … coordinating leader across operational functions, ensuring alignment, consistency and clarity of direction. Strengthen the operational leadership layer to support future growth and increased service complexity. Lead the identification and closure of significant process gaps. Design, implement and embed robust, scalable operational processes and frameworks to improve efficiency, quality ...

they embark on a new journey within the Gloucester area. Offering bespoke and tailored software solutions, our client pride themselves on their exceptional service on offer to each of their clients and they are looking for likeminded people to enhance their customer journey. The role is ideal for someone … Analysis of data, maintaining accurate records, and identifying opportunities for operational improvement where possible -Working closely alongside internal teams to enhance customer experience and service delivery -Contribute towards a positive, collaborative working environment Candidate Attributes: -Exceptional customer service skills with ability to communicate at all levels -Desire ...

they embark on a new journey within the Gloucester area. Offering bespoke and tailored software solutions, our client pride themselves on their exceptional service on offer to each of their clients and they are looking for likeminded people to enhance their customer journey. The role is ideal for someone … Analysis of data, maintaining accurate records, and identifying opportunities for operational improvement where possible -Working closely alongside internal teams to enhance customer experience and service delivery -Contribute towards a positive, collaborative working environment Candidate Attributes: -Exceptional customer service skills with ability to communicate at all levels -Desire ...

backgrounds. Who You Will Work With Our client is a well-established company in the insurance sector, known for its focus on customer service and growth. It promotes a positive workplace culture that supports employee development and balance. The company offers opportunities for meaningful contributions in a dynamic environment. … reviewing, sizing and prioritising the change portfolio.* Engage in SaaS communities to represent the business, influence product roadmaps and prioritise enhancements that improve service delivery, employee experience and efficiency.* Help shape chatbot strategy; monitor performance, usage and feedback; oversee content creation and deployment updates. What you bring: * Strong ...

will focus on delivering high quality client experience, understanding the requirements this sector of clients have with regards to income and revenue generation, service delivery, ticketing, membership and audience strategies and demand and how digital can support the wider organisational objectives and mission. Supported by an Account Director … that we are exceeding client expectations as an agency partner and responding to client needs at all times. To work collaboratively with the sector delivery team, ensuring new projects are handed over in efficient and timely manner, and setting the project team up for success To ensure that support ...

000pa & benefits Industry: Defence & Security What You’ll Be Doing: Leading shifts within a 24/7 SOC environment, ensuring smooth and effective service delivery Overseeing and supporting junior analysts, providing guidance and technical direction Monitoring systems for security events, investigating suspicious or unauthorised activity Managing and responding … technical landscape evolves Triaging vulnerability scan results and working with technical teams on remediation Assessing secure configurations and feeding back improvements Producing regular service and security reports for key stakeholders Contributing ideas to improve SOC performance and service quality Staying current with emerging threats, trends, and best practice ...

management, people development and leadership for junior team members •Respond to real-time alerts and dashboards for compute, storage, and networking resources to detect service-impacting events. •Perform initial triage and isolation for incidents following established runbooks and procedures. •Document incidents, actions, and outcomes accurately in the incident management … system. Support service delivery and SLA compliance •Ensure thorough shift handovers documenting operational status and ongoing incidents. •Investigate and resolve incidents escalated from L1.5 Engineers, conducting in-depth analysis of compute, storage, and network issues. •Develop and refine troubleshooting guides, runbooks, and knowledge base articles. •Coordinate with engineering ...

activities related to ICT services, including planning, design, and architecture in addition to maintenance of network and system solutions Design and support IoT service platforms Manage the full lifecycle for provided equipment and services Take responsibility for ICT services operations including 1 3/12 networks firewalls security services … Detailed planning, designing and developing of ICT services including network and server applications Network element configuration including day-to-day service delivery Network and server implementation and optimisation including designing and testing procedures Service, network and hardware migration planning and execution Proof of concept testing and acceptance ...

pursue new business opportunities across commercial sectors. Build and manage a robust pipeline of prospects with a consultative approach from initial conversations through to delivery and post support Present and position value-driven, VAR Solutions and IT solutions including Microsoft 365, Azure, Security, and infrastructure technologies. Collaborate with … Sales, Procurement, and Service Delivery teams to shape compelling proposals. Maintain accurate CRM records, forecasts and activity reports. Consistently meet and exceed monthly and quarterly GP targets and KPIs. Experience and Qualifications Proven track record in new business development within the IT reseller or VAR space. Strong understanding ...

pursue new business opportunities across commercial sectors. Build and manage a robust pipeline of prospects with a consultative approach from initial conversations through to delivery and post support Present and position value-driven, VAR Solutions and IT solutions including Microsoft 365, Azure, Security, and infrastructure technologies. Collaborate with … Sales, Procurement, and Service Delivery teams to shape compelling proposals. Maintain accurate CRM records, forecasts and activity reports. Consistently meet and exceed monthly and quarterly GP targets and KPIs. Experience and Qualifications Proven track record in new business development within the IT reseller or VAR space. Strong understanding ...

deliver complex solutions. The Role As Enterprise Account Manager, you will be responsible for managing and developing existing enterprise accounts, identifying opportunities to expand service adoption, and acting as a trusted commercial partner to your customers. Key responsibilities include: Managing and growing existing enterprise customer accounts Developing opportunities within … account base rather than pure new business Acting as the primary commercial interface between customers and delivery teams Coordinating closely with technical, service delivery, and project teams Positioning and selling enterprise network services and managed solutions Supporting customers operating within the real estate and smart buildings sector ...

Analytics, you'll lead and serve customer engagements to bring SAP's transformative frameworks for Business data to life. Reporting to the Head of Delivery for Data & Analytics (Premium Engagements) in NA, EMEA & MEE, your role will focus on thought leadership, fostering collaboration, and achieving customer success. Key responsibilities … existing reporting and planning systems and integrate Business AI with the needed high-quality data Support in presales activities and take on responsibility for service delivery, program and project responsibility. Deepen and expand customer relationships through competent consulting and solution-oriented approaches in close collaboration with ...

fantastic opportunity to step into a key role where you will oversee a team of skilled IT support engineers, ensuring the highest level of service delivery to a client base. Key Responsibilties: Lead and mentor a team of IT support engineers, providing guidance and technical expertise. Ensure timely … resolution of technical issues related to desktops, laptops, mobile devices, and peripherals. Oversee IT service desk operations, managing ticket queues and ensuring SLAs are met. Troubleshoot and resolve network-related issues, including TCP/IP, DHCP, DNS, and VPN configurations. Manage user accounts and permissions using Active Directory. Perform ...

proven track record of optimising systems, processes, and controls. This is a fantastic opportunity for a proactive leader who can manage day-to-day delivery while shaping the future state of payroll within a dynamic and growing organisation. Key Responsibilities Payroll Operations Oversee the accurate and timely processing … complex payroll queries. Team Leadership Lead, mentor, and develop a small payroll team, providing coaching and support. Allocate workload, set priorities, and ensure delivery deadlines are met. Foster a culture of continuous learning and operational excellence. SAP & Process Improvement Serve as the payroll SME for SAP Payroll , driving best ...

proven track record of optimising systems, processes, and controls. This is a fantastic opportunity for a proactive leader who can manage day-to-day delivery while shaping the future state of payroll within a dynamic and growing organisation. Key Responsibilities Payroll Operations Oversee the accurate and timely processing … complex payroll queries. Team Leadership Lead, mentor, and develop a small payroll team, providing coaching and support. Allocate workload, set priorities, and ensure delivery deadlines are met. Foster a culture of continuous learning and operational excellence. SAP & Process Improvement Serve as the payroll SME for SAP Payroll , driving best ...

perfect opportunity for you. About the Role As an Administrator , you’ll work across several areas of the business, including account management, service delivery, purchasing, and general operations. Over time, you’ll also gain exposure to marketing activities and key IT service offerings. This is a great … clearly. Support managers with client communications, updates, and reporting. Purchasing & Supplier Coordination Process hardware and software orders. Liaise with suppliers for pricing, availability, and delivery information. Track stock levels and ensure timely fulfilment of orders. Marketing Support (as you develop) Assist with social media content, email campaigns, and website ...

part of a collaborative development team, you will design, build, and deploy new features and system enhancements that directly improve operational efficiency and service delivery across the organisation. You’ll work closely with frontline teams to understand real-world, day-to-day requirements, translating user needs into intuitive … Assurance* A range of health, wellbeing, and financial support benefits, including money back on health expenses, Employee Assistance Programme, Flu Jab voucher, Virtual GP service, and driving lessons* for you and your family. Additional perks such as a pension advisory service, family-friendly policies, season ticket loan*, cycle ...

part of a team of Major Incident Managers taking ownership of all major incidents and acting as the conduit of information flow between Service Delivery Managers and Recovery . In addition the Major Incident Manager will be responsible for ensuring the timely progression and resolution of all high … severity major incidents in line with the agreed Major Incident Management Process and assist with developing and implementing process and service improvements across the team. Experience needed: Essential: Must have previous experience as a Major Incident Manager Previous experience in high-priority incident management in a multi-client ...

Your new company You'll be joining a forward-thinking council committed to improving service delivery, strengthening data-driven decision-making, and enhancing outcomes for residents. As the organisation continues to modernise its digital and reporting capabilities, you'll play a key role in shaping how data … migration from legacy systems, establish KPI baselines and deliver accessible, accurate reporting frameworks. Alongside this, you'll develop a data governance approach, support Agile delivery, and upskill staff in Power BI and digital tools. Your work will feed directly into Programme Boards and governance groups, supporting strategic decisions ...

that is in-demand and thought provoking. Lead the day-to-day activity of the team ensuring frequent and impactful content production and client service delivery, coaching and developing them to become expert analysts and managing performance against individual goals. Conduct your own leading-edge research and client … need to find smart ways to leverage content, horizontal themes and intellectual property across Celent and Global Data. Work with business development and client service teams to identify further opportunities for growth and achieve higher levels of existing client satisfaction. Ensure the integrity and quality of the team ...