326 to 350 of 935 Service Delivery Jobs

Contract Manager An excellent opportunity for an experienced contract and supplier management professional to manage ICT suppliers, commercial performance, service delivery, risk and continuous improvement within a major transformation environment. If youve also worked in the following roles, wed also like to hear from you: Supplier Relationship Manager … commercial management experience. As a Contract Manager you will manage a portfolio of ICT suppliers and contracts, ensuring value for money, quality services and delivery against KPIs, SLAs and contractual commitments. The Contract Manager will build strategic supplier partnerships, resolve issues, manage risk and support business and transformation objectives ...

experience supporting or engineering core services including Azure, Entra ID (Azure AD), Conditional Access, and on-prem Active Directory (DNS, DHCP, GPO). Live service change and support Experience delivering and supporting technical change in a live service environment, including impact assessment, implementation, and post-change validation, alongside … incident & problem management related activities. Enterprise service delivery experience working in a large, multi-supplier or multi-team environment, understanding dependencies, governance, and shared accountability. Desktop and application management Experience with software deployment and desktop management in an enterprise setting, including troubleshooting and lifecycle management. You and your ...

Ready to make your mark? Join us and be part of something bigger. MAIN PURPOSE OF THE ROLE & RESPONSIBILITIES IN THE BUSINESS: As a Service Design Lead (Manager) at Kainos, you will be responsible for delivering end-to-end, efficient, and consistent service experiences. You will … advocate for needs-based design, design research, design thinking and service design, and are passionate about guiding others in these principles. You ll manage, coach and develop a small number of staff, with a focus on managing employee performance and assisting in their career development. You will be part ...

Solutions Engineer position within a growing communications and technology organisation, leading solution design, innovation and technical strategy across a broad portfolio of telecoms and service offerings. The company is an established engineering-led business specialising in telecommunications, infrastructure and managed service solutions. With continued growth, they are seeking … Principal Solutions Engineer to act as the senior technical authority across the business, supporting customer engagements, service development and the delivery of commercially successful solutions. In this role, you will lead end-to-end solution design activities, working closely with engineering, sales, operations and delivery teams ...

cutting‐edge technologies. Skills, Knowledge and Expertise It is essential that you have the following experience: Experience of complex ICT systems in a technical delivery or consulting capacity; A good understanding of enterprise information and communications technology; The ability to present and justify conclusions to project teams and business … ISO27001; Security, technical and enterprise architecture methods such as TOGAF and SABSA; Technical risk assessments; Enterprise security packages; Software development and delivery; ICT service delivery, including ITIL. Additional Requirements Must be eligible and willing to obtain UK Government Security Clearance. Key Attributes for Success Ability to engage ...

cutting-edge technologies. Skills, Knowledge and Expertise It is essential that you have the following experience: Experience of complex ICT systems in a technical delivery or consulting capacity; A good understanding of enterprise information and communications technology; The ability to present and justify conclusions to project teams and business … ISO27001; Security, technical and enterprise architecture methods such as TOGAF and SABSA; Technical risk assessments; Enterprise security packages; Software development and delivery; ICT service delivery, including ITIL. The fast-moving nature of the ICT environment, together with the need to resource multiple, ad-hoc assignments, also requires ...

cutting-edge technologies. Skills, Knowledge and Expertise It is essential that you have the following experience: Experience of complex ICT systems in a technical delivery or consulting capacity; A good understanding of enterprise information and communications technology; The ability to present and justify conclusions to project teams and business … ISO27001; Security, technical and enterprise architecture methods such as TOGAF and SABSA; Technical risk assessments; Enterprise security packages; Software development and delivery; ICT service delivery, including ITIL. The fast-moving nature of the ICT environment, together with the need to resource multiple, ad-hoc assignments, also requires ...

play a pivotal role in shaping its digital future. Reporting into the executive leadership team, the successful candidate will lead the development and delivery of a Federation-wide digital, data and technology strategy that supports educational excellence, operational efficiency and long‐term organisational growth. The Opportunity … strategic leader, you will define and deliver an ambitious digital road map, transforming how technology supports both educational delivery and business operations. You will work closely with senior executives, academy leaders and external partners to ensure technology, data and innovation are embedded at the heart of decision‐making ...

supporting a fast-paced and complex environment Enable business improvement and transformation through IT projects and system enhancements Bridge business needs and technical delivery, working closely with stakeholders and external providers Drive service excellence and continuous improvement, ensuring systems, networks and applications perform at their best Lead … creating a culture of accountability and customer focus What You'll Be Doing You will take ownership of both IT support operations and project delivery, including: Leading and coordinating the IT Support Team, ensuring high-quality day-to-day service delivery Supporting the implementation of IT projects ...

continuous improvement of Claranet’s Configuration Management Database (CMDB) supporting customers. The role ensures configuration data is complete, accurate, auditable, and aligned with service management, operational resilience, and regulatory requirements. The CMDB Analyst works across technical, service management, and governance teams to ensure the CMDB provides a trusted … source of truth for service delivery, incident management, change management, and regulatory assurance. Role Mission Claranet’s strategy is to build long-term, trusted relationships with customers by delivering secure, resilient, and well governed managed services. The CMDB Analyst underpins this mission by ensuring asset data is reliable ...

play a pivotal role in shaping its digital future. Reporting into the executive leadership team, the successful candidate will lead the development and delivery of a Federation-wide digital, data and technology strategy that supports educational excellence, operational efficiency and long-term organisational growth. The Director of Digital, Data … Federation. The Opportunity As a key strategic leader, you will define and deliver an ambitious digital roadmap, transforming how technology supports both educational delivery and business operations. You will work closely with senior executives, academy leaders and external partners to ensure technology, data and innovation are embedded ...

hours per week)Location: Stevenage OR London (Mediaworks)**Role Summary**The Associate Director of IT Infrastructure & Cyber Security is responsible for leading the design, delivery and continuous improvement of the organisation's IT Infrastructure and Cyber Security capabilities. The role provides both strategic direction and hands-on leadership across … enabling the organisation's operational and strategic priorities through effective technology leadership. The role also plays a key part in shaping future capability, improving service maturity and ensuring that infrastructure and security investments deliver measurable business value.**Key Responsibilities****Strategic Leadership*** Develop and implement the enterprise IT Infrastructure ...

Title: IT Service Desk Team Leader/Manager Location: Fareham (4 days onsite) Contract Length: 6 Months with potential extension Pay Rate: £40,000 per annum equivalent About the Role We are seeking an IT Service Desk Team Leader to oversee the day-to-day operations … days onsite ), this role perfectly balances "hands-on" technical escalation with "hands-off" people management. You will be the driving force behind continuous service improvement, ensuring our users receive world-class technical assistance. Key Responsibilities Team Supervision: Lead, mentor, and motivate a team of Service Desk Analysts, managing ...

/1700 (35 hours per week) Locations: Stevenage or London (Mediaworks) Role Summary: The Associate Director of IT Infrastructure & Cyber Security leads the design, delivery, and continuous improvement of the organisation's IT Infrastructure and Cyber Security capabilities, providing strategic direction and hands‐on leadership across infrastructure services, cloud … business requirements. Oversee cloud platforms, networking, datacentre technologies, storage, end‐user computing, collaboration platforms, identity management and infrastructure monitoring. Drive standardisation, automation and continual service improvement. Cyber Security Define and maintain the Cyber Security strategy, governance framework and operating model. Ensure compliance with recognised security frameworks including ISO27001, NIST ...

tooling to implement observability solutions, enabling the collection, analysis, and visualization of metrics, logs, and traces to support incident detection, diagnosis, and continuous service improvement. Programming and Scripting - Ability to write and maintain code and scripts to automate tasks, build operational tools, and support monitoring, deployment, and incident response … demand DevOps Practices - Ability to apply DevOps principles and practices, including CI/CD pipelines, containerization, and orchestration, to enable faster, more reliable software delivery and operations. Troubleshooting - Capability to systematically identify, diagnose, and resolve technical issues across systems, applications, and networks, using analytical methods and tools to restore ...

Duties will include, but are not limited to: Provide 1st and 2nd line IT support to users across the Europe region, resolving incidents and service requests via Southco’s service desk ticketing system in line with agreed service levels Diagnose, troubleshoot, and resolve IT issues relating … Southco’s IT and security standards Maintain accurate ticket records and technical documentation, ensuring all actions, resolutions, and updates are clearly logged within the service management system Collaborate with global IT colleagues and third‐party suppliers to support service delivery, system upgrades, and routine maintenance activities Support ...

small team of cloud and infrastructure engineers (<10 heads) and be responsible for both the day-to-day operation of critical services and the delivery of infrastructure projects and change initiatives. This is a hands-on leadership role where you'll work closely with technical teams, business stakeholders … with proven experience leading teams, managing suppliers, and delivering change in complex environments. What You'll Be Doing You'll be responsible for the delivery of infrastructure projects and transformation initiatives, helping to modernise our technology estate through cloud adoption, automation, migration, and continuous improvement. You'll manage priorities ...

Industrious Recruitment is delighted to be recruiting for a Field Service Engineer on behalf of a leading organisation within its sector. This is an excellent opportunity for an experienced engineer to join a well-established business, providing technical support and maintenance services to customers across the Chester region. … solutions. Work closely with customer IT teams to maintain and support networked systems and equipment. Build strong customer relationships through professional communication and exceptional service delivery. Keep customers informed of progress and estimated completion times throughout service visits. Liaise regularly with the Regional Field Service Manager ...

Senior Manager - Major Incident & Service Delivery (ITSM) Location: Coventry Contract: Permanent We're looking for a senior IT Service Management leader to take ownership of Major Incident Management, Problem Management and Service Insight across a complex, always-on environment. This is a high-impact leadership role … combining incident command, service governance and continuous improvement . You'll lead the response to major incidents, while driving long-term service stability, performance and operational excellence across a multi-supplier technology landscape. What you'll be doing Leading Major Incident, Problem Management and Service Reporting across ...

others that are relative to the account and sector's priorities (ie. IFM Hub) CMMS strategy and accountability including administration and delivery Direct other technology and analytics resources on the Account including training requirements such as the CMMS support, data input etc. CMMS accountability Working in partnership with … Technical SMEs to develop and deliver SMART FM proposals and delivery Implementation of new technology tools and processes, supporting PMO with migration projects including client specified tools Leverage innovation to unlock new efficiencies, cost savings, and service differentiation, strengthening CBRE's position as a leading technology partner Client ...

Senior Manager - Major Incident & Service Delivery (ITSM) Location: Manchester Contract: Permanent We're looking for a senior IT Service Management leader to take ownership of Major Incident Management, Problem Management and Service Insight across a complex, always-on environment. This is a high-impact leadership role … combining incident command, service governance and continuous improvement . You'll lead the response to major incidents, while driving long-term service stability, performance and operational excellence across a multi-supplier technology landscape. What you'll be doing Leading Major Incident, Problem Management and Service Reporting across ...

Senior Service Desk Analyst Reports To: Incident Manager Location: Huntingdon The Service Desk Analyst provides expert-level technical support as the primary escalation point for the First Line team, working proactively to ensure all SLAs are met and customer satisfaction remains high. Serving as a key partner … Incident and Service Delivery Managers, you will be responsible for maintaining the integrity of all records within the ManageEngine ITSM system while bridging the gap between technical teams and non-technical stakeholders. By translating complex business requirements into technical solutions and collaborating closely with 2nd Line and external ...

responsible for ensuring that all changes to the IT environment are managed in a controlled, coordinated, and risk-aware manner, minimising impact to service availability and quality. You will play a critical role in maintaining service stability, governance, and compliance across a complex IT estate. Key Responsibilities Manage … learned, and reduce repeat issues Monitor and report on change management KPIs (e.g. success rate, failed changes, emergency changes, change-related incidents) Engage with service owners, IT operations teams, and third parties to ensure alignment and smooth execution of changes Drive continuous improvement initiatives to enhance change processes ...

effectiveness Lead automation, digital transformation, and AI‐enabled initiatives to improve efficiency, resilience, and scalability Drive operational excellence and continuous improvement across network performance, service quality, and delivery capabilities Maximise the commercial value of network assets and operational capabilities through collaboration across the business Lead strategic supplier, partner … managed service provider relationships to deliver optimum value and performance Drive cost optimisation and financial discipline while maintaining service quality and future capability requirements Build the operating models, skills, and organisational capabilities needed to support next generation network operations Skills, Knowledge and Expertise Proven senior leadership experience delivering ...

required for an interim role supporting a major housing improvement programme. You will assess current processes, gather requirements, and drive improvements to enhance service delivery, operational efficiency, and outcomes. Client Details A large organization within the public sector, based in London, focused on delivering impactful services … innovation through technology and data-driven decision-making. Description Gather and document business requirements across housing services. Work closely with Programme Managers to support delivery of improvement initiatives. Analyse existing processes and identify efficiencies and service enhancements. Facilitate workshops and stakeholder engagement sessions. Create process maps, business cases ...