326 to 350 of 1,627 Service Delivery Jobs

superb client in Cardiff, a recognised leader in the IT Service Management sector, is seeking a dynamic Service Delivery Manager to join their growing team. You will support the Director of Customer Success; ensuring the smooth delivery of IT services to key, blue chip customers, maintaining … exceptional service and driving continual improvement click apply for full job details ...

senior leadership role responsible for strategically leading AG's entire SAP Application Managed Services (AMS) practice for onshore operations. This role ensures efficient delivery, optimized resource utilisation, operational governance and strong commercial control across all AMS engagements. You will act as the strategic custodian of service excellence, ensuring … delivers high-quality, scalable, and predictable AMS services in line with contractual KPIs, SLAs, and client expectations. This role requires a blend of SAP service delivery leadership, AMS operational expertise, commercial acumen, customer success management, people management, and continuous improvement mindset. Roles & Responsibilities AMS Strategy, Leadership & Governance Build ...

senior leadership role responsible for strategically leading AG's entire SAP Application Managed Services (AMS) practice for onshore operations. This role ensures efficient delivery, optimized resource utilisation, operational governance and strong commercial control across all AMS engagements. You will act as the strategic custodian of service excellence, ensuring … delivers high-quality, scalable, and predictable AMS services in line with contractual KPIs, SLAs, and client expectations. This role requires a blend of SAP service delivery leadership, AMS operational expertise, commercial acumen, customer success management, people management, and continuous improvement mindset. Roles & Responsibilities AMS Strategy, Leadership & Governance Build ...

Service Lifecycle Manager Location: Birmingham | Onsite: 3 days per week | Type: Permanent | Salary: Competitive VIQU has partnered with a leading organisation to recruit an experienced IT Service Lifecycle Manager/Service Manager. This is a fantastic opportunity to take ownership of the full IT service lifecycle … drive continual improvements, and work closely with senior IT leadership. The Role In the role, you will: Oversee the full IT service lifecycle, from design through to retirement Lead Change Management, including running Change Advisory Board (CAB) meetings to assess, approve, and prioritise changes Manage the service portfolio ...

closely with design and deployment teams. In this customer-facing role, you will engage directly with clients to deliver tailored solutions and ensure seamless service delivery. You will drive the implementation and continuous improvement of operational processes and procedures, maintaining the highest level of service availability. Reporting … Senior Manager Service Operations, you will be a part of the service operations team responsible for assuring business growth through the highest quality performance of all Service Operations activities at Heathrow airport and at their premises. Duties: • Provide proactive maintenance and operational support to internal and external ...

closely with design and deployment teams. In this customer-facing role, you will engage directly with clients to deliver tailored solutions and ensure seamless service delivery. You will drive the implementation and continuous improvement of operational processes and procedures, maintaining the highest level of service availability. Reporting … Senior Manager Service Operations, you will be a part of the service operations team responsible for assuring business growth through the highest quality performance of all Service Operations activities at Heathrow airport and at their premises. Duties: • Provide proactive maintenance and operational support to internal and external ...

closely with design and deployment teams. In this customer-facing role, you will engage directly with clients to deliver tailored solutions and ensure seamless service delivery. You will drive the implementation and continuous improvement of operational processes and procedures, maintaining the highest level of service availability. Reporting … Senior Manager Service Operations, you will be a part of the service operations team responsible for assuring business growth through the highest quality performance of all Service Operations activities at Heathrow airport and at their premises. Duties: • Provide proactive maintenance and operational support to internal and external ...

Administrator with Release and Deployment Management (RDM) This role is to be accountable and coordinate cross-functional, multiple phase network implementations, engineering support and service delivery work. They will coordinate tasks, gather and facilitate delivery requirements, manage communications and updates, escalate/take escalations, track and manage … synergies and dependencies supporting network implementation deliverables, and work closely with assigned Engineers, Program and Project Managers and other support/service providers. Focuses and forecasts the delivery track of multi-phase work against change and release calendar(s) and needs to fully understand the bank change processes. ...

Line Team Leader £32,000 - £35,000 DOE Location: Paddock Wood (office-based) Reporting to: Service Delivery Manager Are you already leading a 1st Line team and looking for a new challenge? Do you enjoy coaching engineers, improving service delivery, and leading by example? Would … thirds of your time will be spent resolving issues and providing technical direction, and the rest focused on mentoring, process improvement, and driving service quality. You will act as the go-to escalation point for your team, ensuring tickets are handled efficiently and customer satisfaction remains consistently high. This ...

Line Team Leader £32,000 - £35,000 DOE Location: Paddock Wood (office-based) Reporting to: Service Delivery Manager Are you already leading a 1st Line team and looking for a new challenge? Do you enjoy coaching engineers, improving service delivery, and leading by example? Would … thirds of your time will be spent resolving issues and providing technical direction, and the rest focused on mentoring, process improvement, and driving service quality. You will act as the go-to escalation point for your team, ensuring tickets are handled efficiently and customer satisfaction remains consistently high. This ...

team, build strong relationships with stakeholders and vendors, and drive continual improvements across our business systems. If you’re ITIL‐qualified, experienced in IT service management, and passionate about helping teams grow while keeping systems reliable, this could be the perfect next step in your career. Key Accountabilities Responsible … delivery of timely, effective support provided by the BST to business stakeholders via the helpdesk. This includes: Daily monitoring of production services. First line issue analysis and intra team escalation. Workload balancing for the BST. Timely provision of service requests. Key relationship management. Attend Service Delivery ...

Allowance £5,750, 8% employer pension contribution, 25 days holiday plus bank holidays Job Role: As ICT Manager , you will take ownership of ICT delivery and assurance across a major, highly regulated infrastructure programme supporting complex operations and long-term remediation/decommissioning activities. You will lead the provision … partners to implement ICT needs for new works, compounds and site set-ups. You will manage ICT vendors, oversee budgets and forecasts, and drive service performance through SLAs, KPIs, asset management, change control and incident management. You will also be responsible for information management and digital ways of working ...

leadership role responsible for establishing, managing, and scaling high-performing global support and operations functions. The role entails defining operational strategies, fostering service delivery excellence, driving support automation and ensuring a superior customer experience across all products and services that support mission-critical business operations in the aviation … issue resolution and end-user ticket handling. Key Responsibilities: Support Strategy and Operations Setup - Design the global support operations framework, covering incident management, service request handling, L2/L3 models and escalation handling. - Establish and manage a 24x7 global support structure including regional support teams, tools, processes and SLAs. ...

leadership role responsible for establishing, managing, and scaling high-performing global support and operations functions. The role entails defining operational strategies, fostering service delivery excellence, driving support automation and ensuring a superior customer experience across all products and services that support mission-critical business operations in the aviation … issue resolution and end-user ticket handling. Key Responsibilities: Support Strategy and Operations Setup - Design the global support operations framework, covering incident management, service request handling, L2/L3 models and escalation handling. - Establish and manage a 24x7 global support structure including regional support teams, tools, processes and SLAs. ...

Pharmacy operational staff within the Trust. Consultant medical staff and their teams. Clinical nurse specialists and specialist staff in other clinical disciplines. Clinical service management leads. External Relationships: The Single Instance Governance group Oracle health Other regional providers and partners including suppliers, other healthcare divisions and local University Hospitals … team, checking understanding and adapting training methods where necessary. The post holder will support staff who are distressed or who challenge the changes to service as a result of JEPR. To convey information from experiences and complex clinical situations to the multi-disciplinary implementation team, contributing ...

Type: Full-time Hours: 35 hours per week, Monday to Friday, 9am - 5pm We are seeking a dynamic Technical Support Team Leader to drive service quality, streamline support operations, and champion a customer-first mindset. In this pivotal role, you will shape and enforce service standards, collaborate across … enforce SLAs, and foster a culture of continuous improvement. Incident & Problem Management: Oversee resolution processes, escalate complex issues, maintain documentation, and implement escalation procedures. Service Delivery: Ensure SLAs and KPIs are met, apply best practices, analyse support trends, and uphold IT and security policies. Stakeholder Engagement: Communicate effectively ...

going through a huge cyber security transformation! I'm looking for a Security Services Governance Senior Manager to ensure proper governance, documentation, compliance with service standards, quality management of security services and continuous improvement of service delivery. What You'll Do Maintain security services catalog and service definitions. Develop service governance metrics and reporting. Coordinate service quality reviews and assessments, supporting service audits. Coordinate service improvement initiatives and manage service change control processes. Maintain service management policies and standards. Develop and maintain service governance framework and processes. What ...

going through a huge cyber security transformation! I'm looking for a Security Services Governance Senior Manager to ensure proper governance, documentation, compliance with service standards, quality management of security services and continuous improvement of service delivery. What You'll Do Maintain security services catalog and service definitions. Develop service governance metrics and reporting. Coordinate service quality reviews and assessments, supporting service audits. Coordinate service improvement initiatives and manage service change control processes. Maintain service management policies and standards. Develop and maintain service governance framework and processes. What ...

Service Lifecycle Manager Location: Birmingham Salary: £65,000 – £75,000 per annum Role Overview La Fosse are seeking an experienced IT Service Lifecycle Manager to join our global Infrastructure & Operations team. This role is pivotal in managing the full lifecycle of IT services, ensuring they are strategised, designed … continually improved in line with ITIL best practices. You will also lead our Change Advisory Board (CAB) and oversee key processes such as Service Portfolio Management, Release Management, and Change Management. Key Responsibilities Service Lifecycle Management: Lead the process to ensure services meet business needs and are scalable ...

through 2000AD, publish comics and graphic novels such as the amazing Judge Dredd. We are looking for a new IT Technician to join our Service Delivery team! In this role you will provide first-line support through our service desk, assemble and maintain computers for the business … engage in exciting project work focused on service delivery. You will be working in our IT Service Delivery team, a tight-knit group located in five offices, collaborating closely with our broader IT team including Operations, Networking, Security, and Management, as well providing support to the entire ...

employee services, and support key moments across the employee lifecycle-from onboarding to career transitions. You'll work closely with HR leaders, architects, and delivery teams to turn real business challenges into elegant technical solutions, all while following ServiceNow best practices and contributing to a growing, forward-thinking platform. … What You'll Be Doing Build impactful HRSD solutions Design, configure, and enhance ServiceNow HR Service Delivery capabilities including: HR Case & Knowledge Management Employee Service Center (ESC) Lifecycle Events Employee Onboarding & Transitions Create smart, automated workflows that improve efficiency and employee satisfaction. Deliver high-quality technical solutions ...

Service Desk Transformation Lead – Contract You deliver change. You lead global Service Desk transformation. You manage vendors, drive process improvement, and make IT services and ITSM tooling work. Location: Project would benefit from 2 days per week (Euston) Rate: £500 - Outside IR35 Start: 5th Jan start. 6 month … contract. Who: Global recognised entertainment brand with a cause for good. What you will do Lead end-to-end delivery of a Service Desk and ITSM platform transformation Manage requirements, vendor selection, implementation, and rollout Coordinate RFI and RFP processes, set clear evaluation criteria, align stakeholders. Oversee tool ...

Service Desk Transformation Lead – Contract You deliver change. You lead global Service Desk transformation. You manage vendors, drive process improvement, and make IT services and ITSM tooling work. Location: Project would benefit from 2 days per week (Euston) Rate: £500 - Outside IR35 Start: 5th Jan start. 6 month … contract. Who: Global recognised entertainment brand with a cause for good. What you will do Lead end-to-end delivery of a Service Desk and ITSM platform transformation Manage requirements, vendor selection, implementation, and rollout Coordinate RFI and RFP processes, set clear evaluation criteria, align stakeholders. Oversee tool ...

Service Desk Transformation Lead – Contract You deliver change. You lead global Service Desk transformation. You manage vendors, drive process improvement, and make IT services and ITSM tooling work. Location: Project would benefit from 2 days per week (Euston) Rate: £500 - Outside IR35 Start: 5th Jan start. 6 month … contract. Who: Global recognised entertainment brand with a cause for good. What you will do Lead end-to-end delivery of a Service Desk and ITSM platform transformation Manage requirements, vendor selection, implementation, and rollout Coordinate RFI and RFP processes, set clear evaluation criteria, align stakeholders. Oversee tool ...

Life on the team In short we drive the delivery of high-quality services and customer satisfaction. Our Delivery Leadership team is the central point of contact into Group Delivery for Customers and Service Management. We are responsible to consistently deliver high quality competitive Group Delivery … services, delighting our customers, and ensuring services are being delivered against measures that matter around quality and innovation. What youll do As a Customer Delivery Manager (In-life) you will be responsible for the delivery of services to Computacenter customers. Youll be part of a team of Service ...