351 to 375 of 1,647 Service Delivery Jobs

hold Active SC) We are seeking a Lead Operations Engineer to take ownership of day-to-day operations across our legacy technology estate. The role will focus on maintaining service stability, ensuring operational readiness, and leading the response to incidents and outages. The Lead Operations Engineer will play a pivotal role during the transition phase by embedding operational standards … improving monitoring and support processes, and enabling knowledge transfer into ongoing service delivery teams. Key Responsibilities: Lead daily operational support of legacy systems, ensuring availability, performance, and resilience. Manage incident, problem, and change activities in line with ITIL and enterprise service standards. Proactively monitor and tune infrastructure, applications, messaging, and scheduling platforms. Act as the escalation point … for critical incidents, coordinating technical resources to achieve rapid resolution. Lead root cause analysis and service improvement initiatives. Define and maintain runbooks, standard operating procedures, and operational documentation. Ensure backup, recovery, and disaster recovery processes are operationally tested and aligned to business needs. Oversee job scheduling, batch management, and automation activities (e.g., Tivoli Scheduler). Collaborate with Infrastructure, Development More ❯

DEPARTMENT: Retail Store REPORTS TO: Customer Service Manager FLSA STATUS: Non-Exempt POSITION TYPE: Part-Time/Full-Time POSITION SUMMARY: Assistant Customer Service Managers assist in planning, coordinating, and controlling the activities of the customer service team to maintain and enhance customer service relationships and meet organizational and operational objectives. ESSENTIAL DUTIES AND RESPONSIBILITIES: Assist … in implementing customer service policies and procedures and communicate customer service standards Direct the daily operations of the customer service team in the absence of the Customer Service Manager Plan, prioritize and delegate work tasks to ensure proper functioning of the department Ensure the necessary resources and tools are available for quality customer service delivery Review customer complaints, track customer complaint resolution, and handle complex and escalated customer service Identify and implement strategies to improve quality of service, productivity and profitability Coordinate with company management to support and implement growth strategies Coordinate and manage customer service projects and initiatives Ensure budget requirements are met Evaluate and performance manage staff Identify and More ❯

enterprise connectivity. You’ll build and optimise scalable sales processes, drive new business, and expand existing relationships across mid-market and enterprise clients. Working closely with Marketing, Product, and Service Delivery, you’ll ensure Communicate’s network propositions from SD-WAN to full-fibre connectivity deliver tangible outcomes for our customers. This role combines strategic influence with hands … Monitoring & Management: Familiar with tools such as ThousandEyes, SolarWinds, PRTG, and Auvik to deliver SLA-backed managed services. SOC/NOC Integration & ITSM: Experience in SOC/NOC-integrated service delivery, using platforms like ServiceNow or Jira Service Management for incident and change processes. Backup & Resilience: Exposure to Veeam, Datto, Acronis, Azure Backup, and business continuity solutions More ❯

enterprise connectivity. You’ll build and optimise scalable sales processes, drive new business, and expand existing relationships across mid-market and enterprise clients. Working closely with Marketing, Product, and Service Delivery, you’ll ensure Communicate’s network propositions from SD-WAN to full-fibre connectivity deliver tangible outcomes for our customers. This role combines strategic influence with hands … Monitoring & Management: Familiar with tools such as ThousandEyes, SolarWinds, PRTG, and Auvik to deliver SLA-backed managed services. SOC/NOC Integration & ITSM: Experience in SOC/NOC-integrated service delivery, using platforms like ServiceNow or Jira Service Management for incident and change processes. Backup & Resilience: Exposure to Veeam, Datto, Acronis, Azure Backup, and business continuity solutions More ❯

together and lead the way! Ultimate Passion: Infuse passion into every action! Job Overview: The ideal candidate will be responsible for onboarding, managing and nurturing client relationships, ensuring excellent service delivery and retention across a portfolio of accounts. The CSM will collaborate closely with internal teams, resolve client issues, and develop strategic plans to meet client needs while … maximising product/service adoption. Strong communication skills, a problem-solving mindset, and an ability to manage time and resources effectively are essential for success in this role. Key Responsibilities: Client Relationship Management: Build and maintain strong, long-lasting client relationships by serving as their primary point of contact. Understand client goals, challenges, and business needs to provide tailored … assess satisfaction, and identify opportunities for improvement. Communication Skills: Serve as the liaison between clients and internal teams, ensuring clear, transparent, and timely communication. Proactively share relevant product/service updates and industry insights to clients. Communicate complex technical information in an easy-to-understand way for clients, ensuring alignment on objectives. Client Retention & Growth: Monitor client health, identify More ❯

wide range of stakeholders, and delivering strategic communications and engagement, we'd be interested in hearing from you. What do we offer? 27 days leave (increasing with length of service) plus 8 bank holidays Flexible working (we are happy to discuss options such as compressed hours) Flexi time Hybrid working model (we are currently working largely remotely) Career development … the job You'll be part of an experienced and supportive team, delivering a range of activities to support readiness for and implementation of the future solution within shared service models. Further details are provided in the job description and person specification. You'll provide hands on support and guidance to user organisations in their optimisation of the current … Report on project progress, emerging risks, and interdependencies. Build and maintain strong, collaborative relationships with stakeholders. Deliver targeted education and training to support ESR optimisation and promote a self-service culture, driving improved user experience. Encourage effective use of rollout materials and guidance. Promote a culture of accountability, innovation, and continuous learning. About us Here at the NHS Business More ❯

engaged with a prestigious UK-based Financial Services customer on one of the largest Cloud Infrastructure Operations, Application Management, and Cloud Engineering programs, supported by a 300+ member global delivery team operating across the UK, India, USA, and other regions. To lead this strategic engagement, we are seeking a highly experienced Technical Delivery Manager (Senior Delivery Director … to be the overall owner of delivery, governance, and customer relationship. Role Overview The Technical Delivery Manager (Delivery Director) will lead global delivery operations across ~20 technical service towers, ensure contractual commitments are achieved, and build a strong customer partnership. This role will directly engage with the customer’s Cloud & Infrastructure Head and senior leadership … while working closely with UST UK and CIS global leadership teams. Key Responsibilities Delivery Ownership: Lead the end-to-end delivery of Cloud Infrastructure Operations, Application Management, and Cloud Engineering services. Ensure all SLAs, KPIs, and contractual deliverables are met across ~20 technical service towers. Leadership & Governance: Manage and mentor a global team of 300+ delivery More ❯

engaged with a prestigious UK-based Financial Services customer on one of the largest Cloud Infrastructure Operations, Application Management, and Cloud Engineering programs, supported by a 300+ member global delivery team operating across the UK, India, USA, and other regions. To lead this strategic engagement, we are seeking a highly experienced Technical Delivery Manager (Senior Delivery Director … to be the overall owner of delivery, governance, and customer relationship. Role Overview The Technical Delivery Manager (Delivery Director) will lead global delivery operations across ~20 technical service towers, ensure contractual commitments are achieved, and build a strong customer partnership. This role will directly engage with the customer’s Cloud & Infrastructure Head and senior leadership … while working closely with UST UK and CIS global leadership teams. Key Responsibilities Delivery Ownership: Lead the end-to-end delivery of Cloud Infrastructure Operations, Application Management, and Cloud Engineering services. Ensure all SLAs, KPIs, and contractual deliverables are met across ~20 technical service towers. Leadership & Governance: Manage and mentor a global team of 300+ delivery More ❯

engaged with a prestigious UK-based Financial Services customer on one of the largest Cloud Infrastructure Operations, Application Management, and Cloud Engineering programs, supported by a 300+ member global delivery team operating across the UK, India, USA, and other regions. To lead this strategic engagement, we are seeking a highly experienced Technical Delivery Manager (Senior Delivery Director … to be the overall owner of delivery, governance, and customer relationship. Role Overview The Technical Delivery Manager (Delivery Director) will lead global delivery operations across 20 technical service towers, ensure contractual commitments are achieved, and build a strong customer partnership. This role will directly engage with the customer's Cloud & Infrastructure Head and senior leadership … while working closely with UST UK and CIS global leadership teams. Key Responsibilities Delivery Ownership: Lead the end-to-end delivery of Cloud Infrastructure Operations, Application Management, and Cloud Engineering services. Ensure all SLAs, KPIs, and contractual deliverables are met across 20 technical service towers. Leadership & Governance: Manage and mentor a global team of 300+ delivery More ❯

engaged with a prestigious UK-based Financial Services customer on one of the largest Cloud Infrastructure Operations, Application Management, and Cloud Engineering programs, supported by a 300+ member global delivery team operating across the UK, India, USA, and other regions. To lead this strategic engagement, we are seeking a highly experienced Technical Delivery Manager (Senior Delivery Director … to be the overall owner of delivery, governance, and customer relationship. Role Overview The Technical Delivery Manager (Delivery Director) will lead global delivery operations across ~20 technical service towers, ensure contractual commitments are achieved, and build a strong customer partnership. This role will directly engage with the customer’s Cloud & Infrastructure Head and senior leadership … while working closely with UST UK and CIS global leadership teams. Key Responsibilities Delivery Ownership: Lead the end-to-end delivery of Cloud Infrastructure Operations, Application Management, and Cloud Engineering services. Ensure all SLAs, KPIs, and contractual deliverables are met across ~20 technical service towers. Leadership & Governance: Manage and mentor a global team of 300+ delivery More ❯

engaged with a prestigious UK-based Financial Services customer on one of the largest Cloud Infrastructure Operations, Application Management, and Cloud Engineering programs, supported by a 300+ member global delivery team operating across the UK, India, USA, and other regions. To lead this strategic engagement, we are seeking a highly experienced Technical Delivery Manager (Senior Delivery Director … to be the overall owner of delivery, governance, and customer relationship. Role Overview The Technical Delivery Manager (Delivery Director) will lead global delivery operations across ~20 technical service towers, ensure contractual commitments are achieved, and build a strong customer partnership. This role will directly engage with the customer’s Cloud & Infrastructure Head and senior leadership … while working closely with UST UK and CIS global leadership teams. Key Responsibilities Delivery Ownership: Lead the end-to-end delivery of Cloud Infrastructure Operations, Application Management, and Cloud Engineering services. Ensure all SLAs, KPIs, and contractual deliverables are met across ~20 technical service towers. Leadership & Governance: Manage and mentor a global team of 300+ delivery More ❯

engaged with a prestigious UK-based Financial Services customer on one of the largest Cloud Infrastructure Operations, Application Management, and Cloud Engineering programs, supported by a 300+ member global delivery team operating across the UK, India, USA, and other regions. To lead this strategic engagement, we are seeking a highly experienced Technical Delivery Manager (Senior Delivery Director … to be the overall owner of delivery, governance, and customer relationship. Role Overview The Technical Delivery Manager (Delivery Director) will lead global delivery operations across ~20 technical service towers, ensure contractual commitments are achieved, and build a strong customer partnership. This role will directly engage with the customer’s Cloud & Infrastructure Head and senior leadership … while working closely with UST UK and CIS global leadership teams. Key Responsibilities Delivery Ownership: Lead the end-to-end delivery of Cloud Infrastructure Operations, Application Management, and Cloud Engineering services. Ensure all SLAs, KPIs, and contractual deliverables are met across ~20 technical service towers. Leadership & Governance: Manage and mentor a global team of 300+ delivery More ❯

jobs—we build careers. With over 50 years of excellence in electronic security and fire detection, we are a dynamic, values-driven company that thrives on passion, respect, integrity, delivery, and expertise. Our mission is to build a robust, resilient, sustainable, and successful business that supports our customers and colleagues through good times and bad. Our 200-strong team … across the UK is the heart of our success, contributing to our £24 million annual revenue and delivering outstanding service to some of the UK’s top blue-chip companies. Many of our colleagues have grown with us, thanks to our well-established apprenticeship program and a culture that nurtures long-term career development. What sets us apart? Our … part in ensuring seamless operations across the business. You’ll work hands-on with key technologies including Nedap, Milestone, Dell servers, networking, and security tools, all while collaborating with service delivery and project teams. From troubleshooting and system upgrades to contributing to performance improvements, this is a role where initiative, curiosity, and a commitment to learning are highly More ❯

jobs—we build careers. With over 50 years of excellence in electronic security and fire detection, we are a dynamic, values-driven company that thrives on passion, respect, integrity, delivery, and expertise. Our mission is to build a robust, resilient, sustainable, and successful business that supports our customers and colleagues through good times and bad. Our 200-strong team … across the UK is the heart of our success, contributing to our £24 million annual revenue and delivering outstanding service to some of the UK’s top blue-chip companies. Many of our colleagues have grown with us, thanks to our well-established apprenticeship program and a culture that nurtures long-term career development. What sets us apart? Our … part in ensuring seamless operations across the business. You’ll work hands-on with key technologies including Nedap, Milestone, Dell servers, networking, and security tools, all while collaborating with service delivery and project teams. From troubleshooting and system upgrades to contributing to performance improvements, this is a role where initiative, curiosity, and a commitment to learning are highly More ❯

range of enterprise content management software solutions - from on-premises systems to Cloud SaaS offerings. As a Customer Success Manager, you will play a pivotal role in ensuring the delivery of high-quality IT services to our customers. You'll oversee service management processes including incident, request, and problem management, as well as support change management initiatives. The … role also involves nurturing customer relationships, leading service review meetings, and driving continuous improvement across service operations. Key Responsibilities Develop and implement ITIL best practices and processes within the support team. Manage complex outsourced and third-party service relationships. Lead and coordinate service delivery teams (without direct reports). Oversee onboarding and transition of new … customers. Produce ongoing customer service and performance reports. Chair regular service review meetings with customers. Ensure service quality and adherence to agreed SLAs. Collaborate with partners to maintain and improve service standards. Experience, Skills, and Qualifications Proven track record in IT service management with ITIL certification . Experience managing complex, outsourced or third-party vendor More ❯

range of enterprise content management software solutions - from on-premises systems to Cloud SaaS offerings. As a Customer Success Manager, you will play a pivotal role in ensuring the delivery of high-quality IT services to our customers. You'll oversee service management processes including incident, request, and problem management, as well as support change management initiatives. The … role also involves nurturing customer relationships, leading service review meetings, and driving continuous improvement across service operations. Key Responsibilities Develop and implement ITIL best practices and processes within the support team. Manage complex outsourced and third-party service relationships. Lead and coordinate service delivery teams (without direct reports). Oversee onboarding and transition of new … customers. Produce ongoing customer service and performance reports. Chair regular service review meetings with customers. Ensure service quality and adherence to agreed SLAs. Collaborate with partners to maintain and improve service standards. Experience, Skills, and Qualifications Proven track record in IT service management with ITIL certification . Experience managing complex, outsourced or third-party vendor More ❯

range of enterprise content management software solutions - from on-premises systems to Cloud SaaS offerings. As a Customer Success Manager, you will play a pivotal role in ensuring the delivery of high-quality IT services to our customers. You'll oversee service management processes including incident, request, and problem management, as well as support change management initiatives. The … role also involves nurturing customer relationships, leading service review meetings, and driving continuous improvement across service operations. Key Responsibilities Develop and implement ITIL best practices and processes within the support team. Manage complex outsourced and third-party service relationships. Lead and coordinate service delivery teams (without direct reports). Oversee onboarding and transition of new … customers. Produce ongoing customer service and performance reports. Chair regular service review meetings with customers. Ensure service quality and adherence to agreed SLAs. Collaborate with partners to maintain and improve service standards. Experience, Skills, and Qualifications Proven track record in IT service management with ITIL certification . Experience managing complex, outsourced or third-party vendor More ❯

range of enterprise content management software solutions - from on-premises systems to Cloud SaaS offerings. As a Customer Success Manager, you will play a pivotal role in ensuring the delivery of high-quality IT services to our customers. You'll oversee service management processes including incident, request, and problem management, as well as support change management initiatives. The … role also involves nurturing customer relationships, leading service review meetings, and driving continuous improvement across service operations. Key Responsibilities Develop and implement ITIL best practices and processes within the support team. Manage complex outsourced and third-party service relationships. Lead and coordinate service delivery teams (without direct reports). Oversee onboarding and transition of new … customers. Produce ongoing customer service and performance reports. Chair regular service review meetings with customers. Ensure service quality and adherence to agreed SLAs. Collaborate with partners to maintain and improve service standards. Experience, Skills, and Qualifications Proven track record in IT service management with ITIL certification . Experience managing complex, outsourced or third-party vendor More ❯

Azure, AWS, and hybrid environments, and take full accountability for team performance, budgets, vendor relationships, and senior stakeholder engagement . This is an opportunity to shape technology direction and delivery for a growing managed services business — balancing day-to-day technical credibility with longer-term strategic influence. Key Responsibilities Define and execute the technology strategy and roadmap , aligning architecture … contracts , ensuring commercial efficiency Build strong, trusted relationships with C-level stakeholders and clients , advising on technology direction and investment Drive operational excellence, automation, and continuous improvement within managed service delivery Ensure compliance and security standards are maintained across all technology operations (ISO 27001, GDPR, Cyber Essentials) What You’ll Bring Proven experience in a Managed Services Provider … experience managing budgets, vendors, and high-performing technical teams Excellent stakeholder management and communication skills , able to influence at both technical and executive level Strong knowledge of ITIL-aligned service delivery , governance, and risk management frameworks Certifications such as Azure Solutions Architect , AWS Solutions Architect , or ITIL Foundation preferred Why Join Outside IR35 contract with autonomy and visibility More ❯

Azure, AWS, and hybrid environments, and take full accountability for team performance, budgets, vendor relationships, and senior stakeholder engagement . This is an opportunity to shape technology direction and delivery for a growing managed services business - balancing day-to-day technical credibility with longer-term strategic influence. Key Responsibilities Define and execute the technology strategy and roadmap , aligning architecture … contracts , ensuring commercial efficiency Build strong, trusted relationships with C-level stakeholders and clients , advising on technology direction and investment Drive operational excellence, automation, and continuous improvement within managed service delivery Ensure compliance and security standards are maintained across all technology operations (ISO 27001, GDPR, Cyber Essentials) What You'll Bring Proven experience in a Managed Services Provider … experience managing budgets, vendors, and high-performing technical teams Excellent stakeholder management and communication skills , able to influence at both technical and executive level Strong knowledge of ITIL-aligned service delivery , governance, and risk management frameworks Certifications such as Azure Solutions Architect , AWS Solutions Architect , or ITIL Foundation preferred Why Join Outside IR35 contract with autonomy and visibility More ❯

Azure, AWS, and hybrid environments, and take full accountability for team performance, budgets, vendor relationships, and senior stakeholder engagement . This is an opportunity to shape technology direction and delivery for a growing managed services business - balancing day-to-day technical credibility with longer-term strategic influence. Key Responsibilities Define and execute the technology strategy and roadmap , aligning architecture … contracts , ensuring commercial efficiency Build strong, trusted relationships with C-level stakeholders and clients , advising on technology direction and investment Drive operational excellence, automation, and continuous improvement within managed service delivery Ensure compliance and security standards are maintained across all technology operations (ISO 27001, GDPR, Cyber Essentials) What You'll Bring Proven experience in a Managed Services Provider … experience managing budgets, vendors, and high-performing technical teams Excellent stakeholder management and communication skills , able to influence at both technical and executive level Strong knowledge of ITIL-aligned service delivery , governance, and risk management frameworks Certifications such as Azure Solutions Architect , AWS Solutions Architect , or ITIL Foundation preferred Why Join Outside IR35 contract with autonomy and visibility More ❯

Azure, AWS, and hybrid environments, and take full accountability for team performance, budgets, vendor relationships, and senior stakeholder engagement . This is an opportunity to shape technology direction and delivery for a growing managed services business — balancing day-to-day technical credibility with longer-term strategic influence. Key Responsibilities Define and execute the technology strategy and roadmap , aligning architecture … contracts , ensuring commercial efficiency Build strong, trusted relationships with C-level stakeholders and clients , advising on technology direction and investment Drive operational excellence, automation, and continuous improvement within managed service delivery Ensure compliance and security standards are maintained across all technology operations (ISO 27001, GDPR, Cyber Essentials) What You’ll Bring Proven experience in a Managed Services Provider … experience managing budgets, vendors, and high-performing technical teams Excellent stakeholder management and communication skills , able to influence at both technical and executive level Strong knowledge of ITIL-aligned service delivery , governance, and risk management frameworks Certifications such as Azure Solutions Architect , AWS Solutions Architect , or ITIL Foundation preferred Why Join Outside IR35 contract with autonomy and visibility More ❯

Azure, AWS, and hybrid environments, and take full accountability for team performance, budgets, vendor relationships, and senior stakeholder engagement . This is an opportunity to shape technology direction and delivery for a growing managed services business — balancing day-to-day technical credibility with longer-term strategic influence. Key Responsibilities Define and execute the technology strategy and roadmap , aligning architecture … contracts , ensuring commercial efficiency Build strong, trusted relationships with C-level stakeholders and clients , advising on technology direction and investment Drive operational excellence, automation, and continuous improvement within managed service delivery Ensure compliance and security standards are maintained across all technology operations (ISO 27001, GDPR, Cyber Essentials) What You’ll Bring Proven experience in a Managed Services Provider … experience managing budgets, vendors, and high-performing technical teams Excellent stakeholder management and communication skills , able to influence at both technical and executive level Strong knowledge of ITIL-aligned service delivery , governance, and risk management frameworks Certifications such as Azure Solutions Architect , AWS Solutions Architect , or ITIL Foundation preferred Why Join Outside IR35 contract with autonomy and visibility More ❯

Azure, AWS, and hybrid environments, and take full accountability for team performance, budgets, vendor relationships, and senior stakeholder engagement . This is an opportunity to shape technology direction and delivery for a growing managed services business — balancing day-to-day technical credibility with longer-term strategic influence. Key Responsibilities Define and execute the technology strategy and roadmap , aligning architecture … contracts , ensuring commercial efficiency Build strong, trusted relationships with C-level stakeholders and clients , advising on technology direction and investment Drive operational excellence, automation, and continuous improvement within managed service delivery Ensure compliance and security standards are maintained across all technology operations (ISO 27001, GDPR, Cyber Essentials) What You’ll Bring Proven experience in a Managed Services Provider … experience managing budgets, vendors, and high-performing technical teams Excellent stakeholder management and communication skills , able to influence at both technical and executive level Strong knowledge of ITIL-aligned service delivery , governance, and risk management frameworks Certifications such as Azure Solutions Architect , AWS Solutions Architect , or ITIL Foundation preferred Why Join Outside IR35 contract with autonomy and visibility More ❯

2nd/3rd Line Support Engineer - £28,000/£35,000 per annum - Warrington Principal IT are working with a fast-growing managed service provider with offices in Dorset, Wiltshire and Merseyside that are looking for a 2nd/3rd line IT support engineer to join their team. In this role you will play a vital part in supporting … hands-on technical role focused on delivering high-quality support, resolving complex issues, and ensuring the smooth operation of client systems. You'll be a key part of our service delivery team, helping clients get the most of their IT systems while contributing to our reputation. Key Responsibilities/Skills: Technical Support & Issue Resolution Provide 2 and … line support across client environments, resolving escalated and complex issues. Take ownership of user problems, ensuring timely resolution and clear communication throughout. Log and manage service tickets, ensuring accurate documentation and updates. Liaise with clients, colleagues, and third-party vendors to troubleshoot and resolve issues. Maintenance and Monitoring Perform regular maintenance of client networks, systems, and services using RMM More ❯