351 to 375 of 935 Service Delivery Jobs

Jira Service Management (JSM) Administrator/Engineer Role: Atlassian JSM Administrator/Engineer Specialism(s): Jira Service Management, Platform Configuration, Technical Enablement, Service Improvement Type: Contract, Daily Rate Pay Rate: £450 - £550 per day (Inside IR35) Duration: 6 Months (likely extension) Location: Fully Remote Security Clearance: Active … Clearance Required Atlassian JSM Service Administrator/Engineer (SC Cleared) - Remote We are seeking an experienced Atlassian JSM Administrator/Engineer to support the configuration, optimisation, and ongoing improvement of a Jira Service Management Cloud platform. This role is ideal for someone who enjoys building effective service ...

lead and develop its technology function. This is a strategic leadership role with responsibility for IT operations, infrastructure, cyber security, business systems, service delivery and digital transformation. Reporting directly to the senior leadership team, you will drive the IT strategy while ensuring technology enables business growth, operational excellence … Responsibilities Develop and deliver the organisation's IT strategy aligned to business objectives. Lead and mentor a multi-disciplinary IT team across infrastructure, service desk, applications, cyber security and project delivery. Manage the day-to-day operation of the IT function, ensuring high availability, resilience and performance. Own relationships ...

quartile cybersecurity maturity (cybersecurity function & environment at NIST CMMi level 3 and above). As a Customer Information Security Manager, you will ensure effective delivery of security management for our customer accounts, through stakeholder management, contractual compliance, contract governance and security incident management, including, support and mentoring … managers were required. You will: What youll do Customer Account Security Partnering (~ 40%) Provide key pre-sales support to the account team community. Propose service offerings and the supporting collateral and demonstrate capability to transition service offerings into live service delivery for your allocated customers Perform ...

programme. This role will play a key part in ensuring users receive effective support, issues are investigated thoroughly, and lessons learned are translated into service improvements. The successful candidate will work across multidisciplinary teams, government departments, and external stakeholders to resolve complex problems and improve user outcomes. Key Responsibilities … Parliamentary and Complaints Caseworker, you will: Lead and operate a centralised complex casework service, establishing effective frameworks for case management, tracking, escalation, and governance. Ensure compliance with statutory deadlines, service standards, and organisational processes. Investigate operational and service-related issues, collaborating with operational teams and relying parties ...

Role: Connectivity Service Desk Team Leader Location: London (Hybrid Working) Salary: Up to 50,000 + Bonus Benefits: Employee Share Plan, Private Healthcare, Pension, Life Assurance, Income Protection, Enhanced Annual Leave, Mental Health Support, Hybrid Working and more. Our client, a leading provider of connectivity, managed IT and cybersecurity … services, is seeking a Connectivity Service Desk Team Leader to lead a team of network professionals responsible for supporting and maintaining critical network infrastructure. This role combines technical leadership with hands-on network engineering expertise, offering the opportunity to shape operational excellence, mentor engineers, and support the continued growth ...

Role: Connectivity Service Desk Team Leader Location: London (Hybrid Working) Salary: Up to £50,000 + Bonus Benefits: Employee Share Plan, Private Healthcare, Pension, Life Assurance, Income Protection, Enhanced Annual Leave, Mental Health Support, Hybrid Working and more. Our client, a leading provider of connectivity, managed IT and cybersecurity … services, is seeking a Connectivity Service Desk Team Leader to lead a team of network professionals responsible for supporting and maintaining critical network infrastructure. This role combines technical leadership with hands-on network engineering expertise, offering the opportunity to shape operational excellence, mentor engineers, and support the continued growth ...

Role: Connectivity Service Desk Team Leader Location: London (Full-Time, Permanent) Salary: Competitive + Bonus + Benefits Benefits: Employee Share Plan, Private Healthcare, Pension, Life Assurance, Income Protection, Enhanced Annual Leave, Mental Health Support, Cycle to Work Scheme, Gym Discounts, Travel Loan and more. Our client, a leading provider … connectivity, managed IT and cybersecurity services, is seeking a Connectivity Service Desk Team Leader to lead a team of network professionals responsible for supporting and maintaining critical network infrastructure. This role combines technical leadership with hands-on network engineering expertise, offering the opportunity to shape operational excellence, mentor engineers ...

configuration changes across a range of digital clinical systems. Working closely with clinical, operational & digital teams, you will ensure systems remain aligned to service requirements, supporting the delivery of safe, effective & efficient patient care. You will be responsible for managing & prioritising configuration activity, coordinating system upgrades & releases, maintaining … delivered in line with agreed timescales & governance requirements. The role also includes line management of configuration specialists, supporting digital projects & programmes, identifying opportunities for service improvement & providing expert advice on system configuration, workflows, data standards & best practice. About us At Herefordshire and Worcestershire Health and Care NHS Trust ...

Hays are supporting a national organisation in Swansea to recruit a new IT service management role. This is a permanent position paying up to £50,000pa and hybrid working typically 3 days per week in Swansea. In the role, you will own and drive end-to-end problem management … service stability by identifying trends, leading root cause analysis, and implementing permanent fixes with internal teams and suppliers. You will ensure effective post-incident reviews, maintain a knowledge base, and manage the full IT asset life cycle with a focus on optimisation, cost control, and compliance. You'll lead ...

speed of a startup and the rigor of a Fortune class financial services organization. In this influential leadership role, you will champion the seamless delivery of technology platform services that support Pacific Life's Workforce Benefits division. Your expertise in service delivery will ensure that our platforms … model-ensuring platforms are stable, secure, scalable, and cost‐effective while enabling rapid product innovation. This AVP leads platform services, infrastructure, DevOps, incident and service management, DR/BCP, and operational readiness across the technology footprint, partnering deeply with enterprise infrastructure, engineering excellence/SRE, service management ...

Description \n Jira Service Management (JSM) Administrator/Engineer \n Role: Atlassian JSM Administrator/Engineer \n Specialism(s): Jira Service Management, Platform Configuration, Technical Enablement, Service Improvement \n Type: Contract, Daily Rate \n Pay Rate: £450 - £550 per day (Inside IR35) \n Duration: 6 months (likely … extension) \n Location: Fully Remote \n Security Clearance: Active SC Clearance Required \n Atlassian JSM Service Administrator/Engineer (SC Cleared) - Remote \n We are seeking an experienced Atlassian JSM Administrator/Engineer to support the configuration, optimisation, and ongoing improvement of a Jira Service Management Cloud platform. ...

York. This is an excellent opportunity for someone with first and second-line support experience who enjoys solving technical problems, delivering excellent customer service, and wants to develop their career across infrastructure, cloud technologies and IT operations. You'll play a key role in supporting colleagues across the business … doing As an IT Support Engineer, you'll be responsible for providing high-quality technical support across the business, including: User Support & Service Delivery Act as the first point of contact for IT support requests. Log, prioritise and manage incidents through the IT service desk. Troubleshoot hardware ...

good personality. Head of IT Permanent Monday – Friday 8am – 16:30 pm Gloucester Head of IT Job Description Manage and optimise IT service delivery by owning the MSP relationship, overseeing service levels, KPIs, incident management, vendor performance, and continuous improvement initiatives. Lead and develop the IT function …/Qualifications Extensive senior IT leadership experience, with a proven track record of leading IT functions and developing high-performing teams. Strong vendor and service management expertise, including managing MSPs, third-party technology suppliers, contracts, budgets, and commercial negotiations. Broad technical knowledge across Microsoft 365 (Entra ID, Exchange Online ...

good personality. Head of IT Permanent Monday – Friday 8am – 16:30 pm Gloucester Head of IT Job Description Manage and optimise IT service delivery by owning the MSP relationship, overseeing service levels, KPIs, incident management, vendor performance, and continuous improvement initiatives. Lead and develop the IT function …/Qualifications Extensive senior IT leadership experience, with a proven track record of leading IT functions and developing high-performing teams. Strong vendor and service management expertise, including managing MSPs, third-party technology suppliers, contracts, budgets, and commercial negotiations. Broad technical knowledge across Microsoft 365 (Entra ID, Exchange Online ...

Change Manager is responsible for ensuring that all changes to the IT environment are managed in a controlled and coordinated manner, minimising risks to service availability and quality. This includes planning, assessing, authorising, scheduling, and reviewing changes while collaborating with relevant stakeholders to maintain service stability and ensure … appropriate communication to affected stakeholders. Develop and track KPIs related to change success rate, failed changes, emergency changes, and change-related incidents. Collaborate with service owners, IT operations, and external partners to ensure smooth execution of changes and alignment with service priorities. Required Experience University degree or higher ...

London I'm supporting a growing managed cybersecurity business that is looking to hire a Technical Customer Success Manager to own the technical service relationship with a portfolio of high-value clients. The role This is a SOC-led, outcome-driven role sitting at the point where security operations … security posture and business objectives. The focus splits roughly: 50% security operations engagement, 30% security consultancy and posture improvement, 20% engineering collaboration and service evolution. Day to day, you would: Lead technical service reviews, QBRs, and roadmap sessions with client stakeholders. Act as the primary interface ...

Helix Solution Architect 6-12 Month Contract | Hybrid Looking for a BMC Helix Solution Architect to lead the design and delivery of enterprise-scale service management solutions within a major transformation programme. This role focuses on modernising IT operations, driving automation, and improving service delivery across … Skills & Experience: Strong BMC Helix architecture experience across ITSM, CMDB, Discovery, Digital Workplace and Automation Deep understanding of BMC Remedy, integrations, workflows, forms and service management processes Proven experience implementing and aligning environments to CIS Controls v8.1 Strong knowledge of ITIL and enterprise service management best practice Experience ...

will play a central role in planning, tracking, and coordinating IT and telephony projects across a diverse client base, ensuring on-time, on-budget delivery that meets or exceeds client expectations. Responsibilities: Coordinate end-to-end delivery of IT infrastructure and managed service projects Develop and maintain … Coordinate user training scheduling and go-live support activities in collaboration with the technical team Contribute to internal reporting, including project pipeline tracking and delivery metrics for management review Assist in onboarding new clients by coordinating internal team activities and ensuring smooth transition from sales to delivery Skills ...

Field Service Engineer Woking/Hybrid (2 - 3 days wfh) Join a 24/7 on-call rota (1 week in 4) £60,000 - £70,000 (depending on experience) Candidates must be willing and eligible to go through SC and DV security clearance If you've served … infrastructure role, and enjoy solving technical problems where reliability really matters, we'd like to hear from you. We're recruiting a Field Service Engineer to support advanced defence technology across secure customer sites throughout the UK for a client who are a leading tech and engineering firm operating ...

## Head of Service Management, UKApplylocations: London - United Kingdom: Edinburgh WRS - United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: REQ-17078Reporting to the Deputy Head of Technology UK & Europe, this role is a client-facing role responsible for the transparency, governance, and communication of FNZ platform service performance. The role ensures clients have a clear, accurate understanding of platform availability, performance trends, incident management, and operational risk, while driving continual service improvement across infrastructure, production support, and vendor ecosystems.Key stakeholders:* Client CIO/CTO/Technology teams* FNZ Production Support & Platform Operations* Infrastructure & Engineering teams ...

making. Work collaboratively with external organisations, system partners and regional stakeholders where required to support shared reporting, transformation and improvement initiatives. Planning, Organisation and Service Delivery Plan and coordinate multiple workstreams simultaneously, ensuring priorities are managed effectively and key deadlines are achieved. Support the delivery of strategic … requiring complex analytical input and specialist informatics expertise. Contribute to the coordination of information resources and workload planning across the team to ensure effective service delivery. Monitor emerging information requirements and proactively identify opportunities to improve existing reporting, analytical processes and information products. Ensure internal and external reporting obligations ...

systems, ensuring they operate reliably and effectively to meet the needs of the organisation. Working collaboratively with colleagues across the Digital Services such as Service Desk, Field Support and Systems teams, the post holder will contribute to the delivery of high-quality digital services. We would also consider … applications from individuals interested in part-time secondment opportunities for this role, subject to service requirements. Main duties of the job The successful candidate will possess extensive experience in supporting and deploying a range of technologies, including but not limited to Microsoft server operating systems and applications, Cisco networking ...

does their technology estate. We're working with a leading Professional Services firm that's expanding its IT function to support business growth, improve service delivery and contribute to a number of technology projects. They're looking for an Interim IT Support Analyst to join the team … including Outlook, Teams and SharePoint. Assist with onboarding and offboarding processes. Escalate complex technical issues where appropriate. Maintain accurate documentation and update the IT service management system. Support office technology, meeting room equipment and printers. Assist with technology rollouts, system upgrades and other IT projects. About ...

with a global business operating across the EMEA region. Renowned for delivering innovative printing and document solutions, the organisation continues to strengthen its customer service offering and technical support capability as part of its ongoing growth and operational development. As part of this continued investment, the business is seeking … capable and customer-focused support professional who thrives in a fast-paced environment and enjoys combining hands-on troubleshooting expertise with excellent communication and service delivery skills. Your Roles & Responsibilities: While in this position your duties will include, but are not limited to: Providing first and second line ...

organisations working on the services within their markets. Collaborate closely with the Programme and Partner Management team to ensure successful (on time and quality) delivery of projects and partner initiatives. Be the conduit for relaying the OEMs strategies and their impact on Keyloop back through the organisation. Support … Escalation Management Be an integral part of the OEM’s steering committee and as part of this act as an escalation point of any service/delivery issues and conflicts. Communicate (and upscale where necessary) the status of OEM issues to the relevant markets. Commercial Management Negotiate ...