376 to 400 of 1,838 Service Delivery Jobs

threats and contraband with confidence and ease. The role will be based out of either Stoke or Redhill This position will serve as the primary escalation point for Field Service Engineers (FSEs), third-party service providers, and distributors, ensuring timely resolution of field issues. Acting as the key service liaison with Engineering, Quality, and Product Management, the … preventive and corrective maintenance procedures, maintenance schedules, and compliance with Rapiscan and global regulatory health and safety standards. The Director will also be responsible for creating and maintaining comprehensive service documentation, including spare parts lists, field-replaceable unit (FRU) inventories, consumables, and the necessary tools, safety gear, and test equipment to support field operations such as installation, commissioning, upgrades … software patching, and maintenance activities. Working closely with the EVP of Global Security Service and the Security Service Management team, this individual will help define and implement global service procedures that ensure seamless operations across all regions. They will play a critical role in standardizing global processes and feedback mechanisms to enhance operational efficiency, improve training programs More ❯

reliability, and innovation, our solutions empower operators to detect threats and contraband with confidence and ease. Role Overview This position will serve as the primary escalation point for Field Service Engineers (FSEs), third-party service providers, and distributors, ensuring timely resolution of field issues. Acting as the key service liaison with Engineering, Quality, and Product Management, the … preventive and corrective maintenance procedures, maintenance schedules, and compliance with Rapiscan and global regulatory health and safety standards. The Director will also be responsible for creating and maintaining comprehensive service documentation, including spare parts lists, field-replaceable unit (FRU) inventories, consumables, and the necessary tools, safety gear, and test equipment to support field operations such as installation, commissioning, upgrades … software patching, and maintenance activities. Working closely with the EVP of Global Security Service and the Security Service Management team, this individual will help define and implement global service procedures that ensure seamless operations across all regions. They will play a critical role in standardizing global processes and feedback mechanisms to enhance operational efficiency, improve training programs More ❯

reliability, and innovation, our solutions empower operators to detect threats and contraband with confidence and ease. Role Overview This position will serve as the primary escalation point for Field Service Engineers (FSEs), third-party service providers, and distributors, ensuring timely resolution of field issues. Acting as the key service liaison with Engineering, Quality, and Product Management, the … preventive and corrective maintenance procedures, maintenance schedules, and compliance with Rapiscan and global regulatory health and safety standards. The Director will also be responsible for creating and maintaining comprehensive service documentation, including spare parts lists, field-replaceable unit (FRU) inventories, consumables, and the necessary tools, safety gear, and test equipment to support field operations such as installation, commissioning, upgrades … software patching, and maintenance activities. Working closely with the EVP of Global Security Service and the Security Service Management team, this individual will help define and implement global service procedures that ensure seamless operations across all regions. They will play a critical role in standardizing global processes and feedback mechanisms to enhance operational efficiency, improve training programs More ❯

and technological enhancements for the NSIP case management and examination processes. A key part of a multi-disciplinary team, this individual will work with Civil Servants and contracted digital delivery consultants to deliver key results from the NSIP Reform workstreams. We are looking for a proactive, organized, and communicative Product Manager to manage this key portfolio of products. You … for both internal and external customers. You will be responsible for managing product roadmaps across various workstreams, including initiatives in Artificial Intelligence, Geospatial Data, and more. Reporting to your Service Manager, you will drive the development and maintenance of this portfolio, providing value to service users. New entrants to the Civil Service are expected to start at … of ensuring a fair planning system for England. Our work impacts people's lives, communities, and the economy. We promote flexible and collaborative working, exploring innovative ways to improve service delivery. For more information, visit our careers page at Civil Service Careers. This role is contractually based at Temple Quay House, Bristol, currently out of use due to More ❯

public and private sectors, we offer a comprehensive range of services from product design and engineering, digital strategy, data services & management (Machine Learning and AI), cloud migration to program delivery and service operations, our offerings are designed to meet diverse business needs. Job Description We are looking for an ITAM Analyst to join our team on a permanent … basis to drive forward our delivery capability and deliver the optimum solutions to the clients. Based in Leeds, this is a great opportunity to join one of the most exciting, innovative, prestigious, and forward-thinking technology-enabled organisations in the UK. Our Service Management Practice delivers infrastructure support services to a significant number of clients, across multiple sectors. … The current Service Delivery offers prospective candidates the opportunity for significant recognition, skills and technology exposure, and career development and training across multiple business areas. Key responsibilities Oversee IT Asset Management (ITAM) lifecycle: Manage procurement, deployment, maintenance, and disposal of IT assets, ensuring accurate inventory and compliance. Manage digital certificates: Ensure timely renewals, compliance with security policies, and More ❯

computing infrastructure services within the College of Medical, Veterinary and Life Sciences within the University of Glasgow, part of an overall portfolio of activity of Research Computing as a Service within the College (MVLS-RCaaS). Research computing infrastructure services provide an essential foundation for the College's world-changing research agenda. The post-holder will be responsible for … managing the shaping and delivery of infrastructure services including but not limited to high performance computing (HPC) as well as offering vision and leadership for the development of sustainable new infrastructure and services capable of satisfying research demands within the College. The postholder will demonstrate excellent technical understanding and practical skills as well as the ability to establish strong … and productive relationships with research, technology and University senior leadership stakeholders. The post is based in and closely associated with the broader, University wide Research Computing as a Service (RCaaS) function, part of the Information Services directorate. The postholder will work closely within the College and in partnership with this core team to ensure coherence and harmonisation between local More ❯

data and a team of software developers who build and maintain the infrastructure used to deliver our services. The role ideally requires an experienced market data analyst with proven service delivery skills in a demanding operations environment. A flexible approach to work scheduling is required with occasional out-of-hours/weekend work required during monthly service delivery cycles. Responsibilities: Configure and execute complex automated workflows used in the production of SG-based client services. Quality assurance and validation of market data used in the production of SG-based client services. Contribute to maintenance and creation of new tools to improve operational efficiency on data manipulation (e.g. via Python/SQL/VBA) Sourcing market … data using various third-party software solutions. Develop and maintain internal workflow processes and tools to automate service delivery. Quality assurance and user acceptance testing of our service delivery infrastructure. Contributing to data-based research projects related to the production of our SG services. Qualifications: The candidate will have a degree (2:1 or higher) preferably in More ❯

UMAX is a cloud-based solution, built on the powerful Microsoft Dynamics 365 platform. As our Project Manager, you Manage the complete project lifecycle (initiation until launch) and secure delivery on time, within budget, on scope and on quality Develop the project management plan covering project organization, R&R's, schedules, budget, risk and quality management plans Gather, lead … and translate into detailed business requirements. Defining project quality requirements including the business/user acceptance criteria. coordinate the handover of the solution, after the "go live", to the Service Delivery team play an active role in the set-up of service contracts, together with the business development and the service delivery department. What you More ❯

and ease. Role Overview We are currently seeking a Director, Global Product and Technical Support to join our team. You will have responsibility for working with engineering, quality, and service to ensure field serviceability of all security product lines. You will establish KPIs to maximize system operational availability (Ao), implement and drive all aspects of Rapiscan's security division … field failure data collection and reporting into engineering and quality to drive customer operational improvements via improved service training concepts, engineering change proposals (ECPs), field and technical service bulletins (FSB/TSBs). You and your team will be the escalation point for FSEs, 3rd party service providers and distributors to resolve field issues and act as … the primary service interface with engineering, quality, and product management to resolve complex field issues. You will work with engineering and be responsible for ensuring service requirements and serviceability for all products (legacy and new) such as: preventative and corrective maintenance procedures, preventative maintenance (PM) schedules (frequency and task list), corrective maintenance (CM) procedures in line with all More ❯

Job summary Supporting the EPR Programme Director in the development and implementation of the unified EPR system across South London and Maudsley NHS Foundation Trust ensuring that its delivery is fit for purpose and is aligned to and supports the Trusts strategic objectives and future service models. This is one of the Trusts high profile programmes of digital … work. Supporting the EPR Programme Director in developing and maintaining an overall EPR Programme Plan with supporting governance and reporting procedures focussing on management by exception, grip, risks to delivery and quality and accountability. Career Progression pathways and development opportunities: We are committed to get the very best out of our staff and support staff in their career aspirations. … holder will work with the Programme Team, ensuring that a person/patient centric view is at the heart of the programme. As the programme aims to transform the delivery of health care across the Trust, the wider needs of our population will be a core component and must underpin the development of the new EPR solution. About us More ❯

Hello! We're Teya. Teya is a payment and software service provider, headquartered in London serving small, local businesses across Europe. Founded in 2019, we build easy to use, integrated tools that enable our members to accept payments and boost business performance. At Teya we believe small, local businesses are the lifeblood of our communities. We're here because … s a level playing field that gives small businesses with a fighting chance against the giants of the high street. We're here because we see banks and legacy service providers making things harder for them. We don't think the best technology or the best service should be reserved for those with the biggest headquarters. We're … community which is proud to serve our mission, and comprehensive benefits. Your Mission We are seeking an Automation Engineering Manager to lead and scale our IT Engineering and IT Service Desk functions in a rapidly growing, high-impact environment. This role is not about just running IT -it's about rethinking how IT operates . We're looking for More ❯

people system (SelectHR) and to play a pivotal role in reviewing our HR technology platform. The successful candidate will be responsible for identifying and rolling out improvements, overseeing the delivery of regular management reporting requirements and working with HR colleagues to ensure data is accurate. Working as part of the HR function, you will manage a team of … ensuring data is transferred and shared across the firm efficiently through integrations and accurate reporting Develop, and maintain security and permissions architecture as defined by the firm Oversee the delivery of regular reports to the business, assisting or providing guidance with writing reports where necessary. Oversee report design. Instil best practice within the HRIS team, ensuring all functional and … projects, leading change management and training activities as necessary Allocate HRIS resources to plan and manage high intensity annual processes, such as appraisals and salary reviews Monitor and enhance service delivery standards to ensure Service Level Agreements with Access (Vendor) are met or exceeded Acts as Technical Lead for SelectHR, producing functional and technical specifications for agreed More ❯

people system (SelectHR) and to play a pivotal role in reviewing our HR technology platform. The successful candidate will be responsible for identifying and rolling out improvements, overseeing the delivery of regular management reporting requirements and working with HR colleagues to ensure data is accurate. Working as part of the HR function, you will manage a team of … ensuring data is transferred and shared across the firm efficiently through integrations and accurate reporting Develop, and maintain security and permissions architecture as defined by the firm Oversee the delivery of regular reports to the business, assisting or providing guidance with writing reports where necessary. Oversee report design. Instil best practice within the HRIS team, ensuring all functional and … projects, leading change management and training activities as necessary Allocate HRIS resources to plan and manage high intensity annual processes, such as appraisals and salary reviews Monitor and enhance service delivery standards to ensure Service Level Agreements with Access (Vendor) are met or exceeded Acts as Technical Lead for SelectHR, producing functional and technical specifications for agreed More ❯

AI-driven automation and intelligence within ICT operations. Ensure all solutions meet rigorous regulatory, security, and operational requirements, contributing to design and change governance. Collaborate closely with Architecture, Security, Service Delivery, and business stakeholders to ensure engineering outcomes are aligned and supportable. Drive technical delivery for key initiatives, including cloud migration, automation, resilience engineering, and service More ❯

AI-driven automation and intelligence within ICT operations. Ensure all solutions meet rigorous regulatory, security, and operational requirements, contributing to design and change governance. Collaborate closely with Architecture, Security, Service Delivery, and business stakeholders to ensure engineering outcomes are aligned and supportable. Drive technical delivery for key initiatives, including cloud migration, automation, resilience engineering, and service More ❯

of continuous learning, ownership, and success Deliver hands-on support through deal coaching and team mentoring Commercial Performance & Forecasting Set sales targets, manage pipeline forecasting, and ensure consistent revenue delivery Structure profitable deals and manage commercial negotiations with finesse Provide regular insight and reporting to the executive team Cross-Functional Collaboration Work hand-in-hand with marketing, service delivery, and finance to ensure a smooth customer journey Champion CRM best practices and data-driven decision-making Help position the business as a thought leader in IT Managed Services What We’re Looking For Non-Negotiables to be considered for this role: Proven MSP industry experience in a senior sales or leadership role Track record of consultative … procurement, and high-value deal closing Confidence in engaging with technical stakeholders and C-level executives Knowledge of cloud platforms (Microsoft Azure, AVD), cybersecurity (EDR, SOC, SIEM), and MSP service models Commercially astute, highly accountable, and results-driven Nice to Have Degree or equivalent in Business, IT, or related field Formal sales training (e.g. Sandler, SPIN, Miller Heiman) Familiarity More ❯

function. Operational Support for Station Activities: Provide technical support for station-critical events, including outage preparation and execution, ensuring minimal disruption and rapid issue resolution. IT Incident Resolution and Service Delivery: Address and resolve local IT issues effectively, delivering a broad range of IT services in line with defined Service Level Agreements (SLAs). This includes troubleshooting … of Microsoft 365, Azure , and Active Directory . Experience with hardware rollouts , desktop/laptop imaging , and network infrastructure upgrades . Familiarity with ITIL processes and best practices for service management. Capable of delivering 2nd/3rd line support in high-security, highly regulated environments. Competent in networking , including basic switching, routing, and diagnostics. Additional Notes: The role requires More ❯

business operations to ensure systems are aligned with operational needs. You’ll work closely with manufacturing, supply chain and IT stakeholders to gather requirements, manage local IT projects, resolve service issues and identify improvements across MES, WMS and ERP systems. The role blends day-to-day support with project coordination, business analysis and vendor engagement. What we’re looking … teams and external vendors Experience gathering business requirements and writing technical specifications Comfortable managing small to medium-scale projects, ideally in a regulated setting Understanding of compliance, cybersecurity and service delivery best practice Knowledge of ITIL or IT service management is useful German, French or Spanish language skills are a plus What’s on offer: Competitive, negotiable More ❯

Coast Guard systems and services including mobility, messaging, ITSM, ITAM, Network Infrastructure, and legacy data systems from on premise implementations to cloud and hybrid cloud solutions. New system and service implementations, including zero trust architecture, to provide leading edge systems that are both secure and accessible. About The Role Join Peraton as a Senior IT Operations Manager Empowering Federal … is seeking a Senior IT Operations Manager to lead enterprise operations in support of the U.S. Coast Guard (USCG) Infrastructure Managed Services (IMS) program. This individual will oversee the delivery of secure, high-availability IT services. As a key leader on the program, you will be responsible for managing the Network Operations Center (NOC), Service Desk, Data Center … Operations and coordinating with the Enterprise Operations Center (EOC) to ensure operational readiness, service stability, and cybersecurity posture. You'll lead integrated teams focused on managing events, incidents, problems, and changes, while maintaining a secure and resilient IT infrastructure. You will also serve as the program's senior operations representative, aligning technical operations with DoD, DHS, and USCG compliance More ❯

systems and infrastructure, and help drive continuous improvement through knowledge sharing and process enhancements. This role offers the chance to make a real impact - supporting critical technology projects, strengthening service delivery, and playing a central role in maintaining secure, reliable IT services across Alcumus. What that means day to day Providing 2nd line technical support to 800+ users … answering support queries via phone, email and face-to-face while maintaining a high degree of customer service in line with ITIL best practices Provide escalation support to the 1st line support team Work with additional Technology teams to triage and resolve system and product related tickets Logging calls into our ticket management system, taking ownership of user problems … being proactive when dealing with their issues Supporting company hardware and software Allocating more complex tickets to the relevant teams where appropriate Logging incidents with our external 3rd party service providers Aiming to respond and resolve 95% of incidents within the SLA Support in the delivery of technology projects Carry out regular checking of backups, infrastructure, security measures More ❯

Up to £35,000 Employment Type: Full Time, Permanent About the Role: We are seeking a motivated and experienced 1st Line Support Team Leader to join a growing Managed Service Provider (MSP) based in Sheffield. This is a hybrid role offering the opportunity to combine hands-on technical support with team leadership and operational responsibilities. You'll lead a … small, dynamic team providing exceptional 1st line IT support to a diverse customer base, ensuring high standards of service delivery while supporting internal process improvements. The role includes overseeing ticket progression, managing performance, and handling technical escalations to 2nd/3rd line teams. Key Responsibilities: Team Leadership & Management Lead and mentor a team of 1st Line Support Technicians … 1s, probation reviews, and performance appraisals. Manage team rotas, absence/holiday tracking, and provide return-to-work support. Monitor KPIs and SLAs, ensuring team targets are met and service quality remains high. Identify and implement team training needs to support ongoing development. Escalate staffing or performance concerns to senior management as needed. Service Desk & Operational Responsibilities Oversee More ❯

For more information and guidance please visit the UKSV website The purpose of a Services Solution Architect (SSA) is to: Engage professionally with potential clients, articulate the value of service design and service solutions to their business. Identify their needs and influence their requirements through proposals, white papers and dialogue. Work collaboratively within campaigns and assist in the … development of capture plans alongside sales & marketing and within the customer space to develop customer service solutions. Create user and business value in services design and deliver architecture for service provision that ensures consistent delivery and excellent user experience. Provide expert advice to shape the development of systems/equipment, and develop their support strategy, for optimal …/or programme managers. The SSA provides expertise and inspiration in solving problems within these and allied areas across business segments. Core Tasks and Responsibilities Own and deliver complex service solutions Look for value creation outside the companies' boundaries and adopt the customer's perspective Leading as service solution architect shaping opportunities with clients, capture leads, programme managers More ❯

rapid sales in 2023 & 2024, which has opened up several career opportunities for cybersecurity professionals. This role is working within the dynamic and varied Ops team delivering an excellent service to clients while offering a clear path for progression and an exciting career trajectory ahead. Location: Remote - Must be able to travel into London when needed Salary … CyberSecurity Operations Engineer: Ideally, you will have at least one year of commercial experience in a client-facing role with a cybersecurity focus- i.e. Consultant, Account Manager, Customer Support, Service Delivery etc. This company values exceptional academics including a 2.1 or 1st class degree in Computer Science or CyberSecurity, or a closely related subject, from a top-ranked … are vital. You thrive on problem-solving and have a passion for technology Solid understanding of Microsoft Windows OS and Active Directory Responsibilities for CyberSecurity Operations Engineer: Working within Service Delivery in the Operations Team you will cover 3 main areas within the business and your time will be split between: Managing client relationships Working on Security Roadmaps More ❯

this role, you will focus on enhancing efficiency by implementing cutting-edge deployment pipelines and fostering collaboration between technical teams and enterprise stakeholders. With a strong background in IT service management and a passion for driving continuous improvement, you'll play a key role in advancing our delivery processes while aligning them with organizational goals and industry best … setting as well as critical skills in developing partnerships, modeling behaviors, and developing team capabilities. - Partner with the enterprise stakeholders, IT support organization and development teams to chart a service delivery roadmap, manage deliverables, SLAs and SLOs. Job-Specific Minimum Requirements: - 12+ years of experience in IT Services delivery field - A High School diploma or GED is … schedule for emergency page-outs is required. - 3 years of cloud architect-level experience with AWS, Azure and/or GCP - 3 years of experience working in an Agile delivery environment - 2 years of experience building and releasing Infrastructure-as-Code (IaC) in a controlled environment with an understanding of full lifecycle configuration management - 3 years of experience in More ❯

clients, ensuring satisfaction and building long-term relationships. Collaborate with account management teams to understand client needs and align services accordingly. Participate in client reviews to provide insights on service performance and areas for improvement. Identify opportunities to expand service offerings and improve profitability. Support sales and business development teams with technical expertise during client proposals and onboarding. … Develop and implement best practices, frameworks, and methodologies for service delivery. Manage the practice's budget, ensuring cost efficiency and profitability. Report on KPIs, operational performance, and financial metrics to senior management. Align service delivery goals with the company's overall strategy. Required Skills/Qualifications: Proven experience in managing technical teams, preferably within an MSP or … IT services environment. Strong knowledge of IT infrastructure, networking, cloud services, and cybersecurity. Excellent organizational, leadership, and people management skills. Experience with ITIL processes and service management tools. Exceptional communication skills, with the ability to manage client relationships and influence stakeholders at all levels. Desirable Skills/Qualifications: Relevant certifications (e.g., ITIL, PMP, PRINCE2, or technical certifications such as More ❯