376 to 400 of 1,089 Service Delivery Jobs

Description We are seeking an experienced SC Cleared Technical Documentation Author/Service Architect for an outside IR35 contract to support the documentation and assurance of existing live services as they transition from MOD Digital & Data ownership. Working closely with technical SMEs and customer stakeholders, you will capture current … service architectures, technical configurations, and operational processes, producing documentation that meets MOD standards and is suitable for Technical Design Office (TDO) review and assurance activities. Key Responsibilities Produce MOD-compliant High Level Design (HLD) documents for existing live services, including Defence Gateway. Create supporting Low Level Design (LLD), operational ...

urgent imaging, hot reporting, and clinical queries. Weekend on-call commitments will be on-site from 08:00 to 17:00, contributing to acute service provision and maintaining timely reporting for urgent and emergency cases. Overnight CT reporting (20:00-08:00) is currently outsourced via an external provider … ultrasound and other time-critical cases where radiologist input is required. Job description Job responsibilities Provide a high-quality, timely, and accurate diagnostic radiology service across general cross-sectional imaging (CT and MRI). Direct impact on patient flow and clinical decision-making, particularly in breast cancer services (significant ...

Lead operational delivery on some of the UK's most critical defence programmes. A major Defence systems integrator is looking for an experienced Operations Delivery Lead to take ownership of end-to-end service delivery across critical MOD and defence programmes. This is a senior, customer … role sitting at the intersection of operational excellence, P&L accountability, and strategic stakeholder management. What you'll be doing Owning end-to-end delivery across assigned programmes, driving 100% SLA adherence on availability, response times and quality Managing operational P&L - forecasting, cost control and profitability against contract ...

arranging care packages for individuals with assessed needs, ensuring timely access to appropriate support from contracted providers. The team works in line with service agreements, care plans, and organisational standards, using case management systems to accurately record care arrangements and support care planning and service monitoring. This role … . Skilled in analysing, interpreting, and presenting statistical data effectively. Capable of working to tight timescales Collaborative team member to ensure a seamless service delivery across service areas whilst working on a rota In-depth and demonstrable knowledge of relevant work practices, processes, and procedures, with ...

team? The role is located in the Samsung Networks Europe’s (SNE) team of Mission Critical Support Services. The team is empowering our delivery of Public Service solutions in Europe with our market leading portfolio of products ranging from Device Clients, RAN, Core and MCPTX Application Services. … Senior MCX Engineer sit across the Test and Delivery teams under the leadership of the Test and Service Delivery Manager and play a key role in SNEs mission as the team who lead the testing, performance and operational availabilty of our products, meeting customer expectations, contractual milestones ...

Service Support & Helpdesk Officer Job Type: Temporary, Full-time (Hybrid) Location: Sheffield, South Yorkshire, S1 2SH Duration: Until Mon 30/11/2026 Pay: £13.69 per hour PAYE Working Hours: 9am till 5pm Sheffield City Council are seeking a Service Support & Helpdesk Officer to provide crucial support … within their Property and Regeneration department. This role is integral to managing the Council’s extensive land and property assets and ensuring the delivery of property solutions that support service delivery, regeneration, and growth. Day-to-day of the role: Manage the Council’s operational ...

Service Experience Colleague - Leeds We are looking for a Service Experience Colleague to join a brilliant team based in Leeds. The contract is temporary with a view to becoming permanent, for the right person. The hours are 37.5 each week. This is a shift-based role based across … recent years and enjoys some of the most prestigious clients. As such, they are looking for likeminded colleagues to work alongside our existing service experience colleagues who monitor and influence the flow of customer parcels throughout the network, liaising with our third-party partners and internal business units ...

function. This is a hands-on leadership role with real operational ownership. You will be responsible for ensuring customers receive an excellent and consistent service while making sure the function achieves agreed service levels and protects the commercial interests of the business. You will take ownership … customer service operation, leading the team, managing performance and capacity, resolving escalations and improving how the department works. What you’ll be doing You will lead, coach and develop a Customer Services team of six to eight people, creating a culture of accountability, ownership and excellent customer service. ...

about the opportunity: You’ll lead the day-to-day operation and strategic evolution of the Network Operations Centre, owning ITIL-based service management across Incident, Problem, Change, and Major Incident processes, and acting as the operational authority driving the transition of managed services onto Opticore's platform. What … team, including analysts, engineers, and shift leads. Own and govern ITIL processes across Incident, Problem, Change, Event, Request Fulfilment, and Major Incident Management. Ensure service levels are consistently achieved in line with agreed SLAs and operational KPIs. Coordinate Major Incident response, marshalling technical resources and stakeholder communications through ...

Salesforce Developer (Service Cloud) -£54,000-66,000 – SE London – 2 days a week onsite My client is a leading Housing Association who provide some of the most affordable homes in London and the South East and offer a wide range of support to the community. Due to exciting … growth we are looking to recruit for a Salesforce Developer (Service Cloud) who will be responsible for developing, integrating, testing, and maintaining existing and new features in the company Salesforce and Contact Centre platform. The Salesforce Developer (Service Cloud) will work closely with business representatives, IT colleagues ...

site Service Desk Engineer – Orpington - £30,000 to £35,000 per year – On-site FryerMiles are delighted to be working with a leading Managed Service Provider to assist with their recruitment of a Service Desk Engineer to join their team in Orpington. The successful candidate will have … strong technical knowledge, excellent customer service skills, and a proactive approach to IT support. The successful candidate will be responsible for providing on-site technical support, resolving hardware and software issues, maintaining IT infrastructure, and ensuring a high standard of service delivery across customer sites. Key Responsibilities ...

Engineering department is made up of Product Owners, Business Analysts, multi-disciplinary Engineering teams (approximately 160 Software, QA and Cloud Operations engineers) and IT Service delivery professionals working on a large portfolio of systems used to improve productivity and solve key business problems across Tax & Legal. We also … build cutting edge web portals for clients to interact with KPMG, maximising collaboration and ensuring seamless delivery of information to our clients. Why join KPMG as Lead Software Engineer? You will be a hands-on lead of a team of Software and Quality Assurance Engineers working across a variety ...

navigate complexity, and embed transformation that lasts. You will work across AI, digital services and modern ways of working, in partnership with clients and delivery teams. Our Change Management consultants are "T-shaped" by design: with deep expertise in Change Management, and with breadth across Organisational Design and AI. … people side of AI implementation, driving adoption and embedding responsible AI practices DevOps transformation: enabling the cultural, structural and capability changes needed for continuous delivery and modern engineering practices Digital service delivery: supporting citizen-facing digital service rollouts through process redesign, training and stakeholder engagement Organisational ...

operations across a modern, cloud-first Microsoft environment supporting teams across multiple international locations. You'll work closely with senior leadership, internal teams, managed service providers and technology vendors to ensure employees have secure, reliable technology while continually improving the way IT services are delivered. Your responsibilities will include … access processes across joiners, movers and leavers. - Administering MFA, Conditional Access, group-based access and privileged access controls. - Taking ownership of the corporate IT service model, including SLAs, escalation processes, service quality and knowledge management. - Managing MSP and technology supplier performance and holding external partners accountable for service ...

also lead Forge , our cross-government AI initiative, bringing together government, industry and technology partners to develop AI-native approaches to digital service delivery and influence the future of public sector transformation. Key Responsibilities Define and deliver UBDS' AI transformation strategy. Drive AI adoption across business operations, customer … delivery and products. Lead enterprise AI platform, tooling and governance decisions. Establish responsible AI, security and compliance frameworks. Champion AI adoption, capability development and organisational change. Provide executive leadership on strategic customer AI engagements. Lead the Forge programme and represent UBDS across government and industry. Build strong partnerships with ...

also lead Forge , our cross-government AI initiative, bringing together government, industry and technology partners to develop AI-native approaches to digital service delivery and influence the future of public sector transformation. Key Responsibilities Define and deliver UBDS' AI transformation strategy. Drive AI adoption across business operations, customer … delivery and products. Lead enterprise AI platform, tooling and governance decisions. Establish responsible AI, security and compliance frameworks. Champion AI adoption, capability development and organisational change. Provide executive leadership on strategic customer AI engagements. Lead the Forge programme and represent UBDS across government and industry. Build strong partnerships with ...

Network Inspector to work on our Hinkley Point C contract in Bridgwater, Somerset As the Network Inspector you will be part of our Core service team who are responsible for Manage and delivery of core service maintenance on HPC and its associated development sites. As the Network … necessary documentation in accordance with NNB procedures to complete their tasks. Ensure the highest possible health & safety & environmental standards are employed across the service adhering to M GROUP and NNB health and safety policy culture. Optional participation in winter service Other duties associated with this role in Support ...

design and deliver meaningful, cross-functional transformation. Your work will include: Designing and implementing Target Operating Models (TOMs) Improving business processes, operating models and service delivery Supporting organisational transformation across structure, processes and governance Enhancing member- and customer-facing service models Leading or supporting … delivery of change across technology, finance and operational functions Managing transformation plans, risks, issues, dependencies and governance Using Agile, Waterfall or hybrid delivery methodologies Partnering with senior stakeholders to influence strategy and drive transformation outcomes About You We're looking for a confident, proactive transformation professional ...

appoint a Digital Employee Experience Operations Manager. This is a strategic leadership role focused on enhancing the digital workplace experience across EMEA, driving service excellence, continuous improvement and operational performance across end-user technology services. This is an exciting opportunity for a senior technology operations leader who is passionate … about service excellence, employee experience and digital workplace transformation. You'll be responsible for delivering a seamless technology experience to approximately 5,000 users across EMEA while leading a high-performing team and driving the next stage of operational maturity. Key Responsibilities Lead and develop a team ...

appoint a Digital Employee Experience Operations Manager. This is a strategic leadership role focused on enhancing the digital workplace experience across EMEA, driving service excellence, continuous improvement and operational performance across end-user technology services. This is an exciting opportunity for a senior technology operations leader who is passionate … about service excellence, employee experience and digital workplace transformation. You'll be responsible for delivering a seamless technology experience to approximately 5,000 users across EMEA while leading a high-performing team and driving the next stage of operational maturity. Key Responsibilities Lead and develop a team ...

strategic partner for one of our most important insurance customers in the UK. This role sits at the intersection of customer leadership, service delivery, operational performance, and executive stakeholder engagement. You will be accountable for ensuring the client realises ongoing value from their investment in Majesco while maintaining … senior point of contact for this strategic account, you will work closely with customer executives, Majesco leadership, product teams, support teams and delivery organisations to drive customer satisfaction, business outcomes, and long‐term partnership success. This is not a traditional support leadership role. Success in this position requires ...

including overall responsibility for our IT infrastructure and security. The role holder will act as the primary internal point of contact for our Managed Service Provider, overseeing service delivery, SLAs, and ensuring our IT infrastructure remains secure, compliant and fit for purpose Managing the office facilities, leases … What we're looking for: Applications will be particularly welcome from those who have demonstrable experience of negotiating and managing contracts, including managed IT service contracts and budgets. A qualification in cyber security or IT and experience of Microsoft administration, cyber security and MSP management is also necessary ...

digital infrastructure. This is a varied and hands-on role, offering the opportunity to shape and improve technology services that support both staff and service users. You will be responsible for ensuring the smooth operation of core ICT systems, driving digital innovation, managing external technology suppliers, and promoting best … accounts, permissions, onboarding and offboarding processes. Maintain ICT-related risk registers and contribute to organisational risk management. Manage relationships with external ICT suppliers and service providers. Monitor service levels, KPIs and system performance. Develop and deliver ICT training, guidance and support materials for staff. Line manage ICT administrative ...

their ability to deliver the responsibilities of this role to an excellent standard) Bachelor’s degree, or equivalent professional experience. (E) Strong commitment to service delivery with experience in student or academic administration within higher education. (D) Excellent customer service and communication skills, with the ability … weeks) Workplace pension scheme. Company Sick Pay. Statutory maternity and paternity pay. Employee Assistance Programme (HA Wisdom Wellbeing) Virtual GP access (Livi) 'Speak Up Service' - confidential support service to report any workplace concerns Specialist physical and mental wellbeing support services with 24/7 confidential counselling support (Wisdom ...

streamline deployment, configuration, and monitoring processes, and implement configuration managementsystems for environment consistency. Establish and enhance CI/CD pipelines to automate software delivery, testing, and deployment, managing code integration for rapid and reliable releases. Implement security best practices including access control, vulnerability scanning, and threat detection, and ensure … model the behaviours and standards expected of an experienced civilservice member. Lead the decision-making throughout the product life cycle and phases of product delivery, from stakeholder engagement to analysis, development ofplatform designs, and implementation. Act as a DevOps champion, taking responsibility for specific deliverables, promoting DevOps and Agile ...