376 to 400 of 1,610 Service Delivery Jobs

The Clinical Haematology Service at the Royal London Hospital is looking for enthusiastic and dynamic Band 6 Service Delivery Manager to support the day to day operational management of our Clinical Haematology services and its admin team.The successful applicant will need to supervise the day-to-day workload of the units, and be proactive in the management … and co-ordination of service issues. They need to be an effective team worker with excellent communication and time management skills of self and other's workloads' with the ability to organize and motivate the team to deliver the service to tight deadlines.They will also be responsible for the management of a number of key areas pertinent to … will provide support with staff training and information requirements in relation to national audits, Trust KPIs and staff wellbeing aspects across the Trust. Main duties of the job The Service Delivery Manager is responsible to the Service Manager for the overall performance of those services within the remit of the role. This position will be responsible for More ❯

The team you'll be working with: Technical Security Service Delivery Manager We are currently recruiting for a dynamic Technical Security Service Delivery manager to join our growing Security Operations Centre business. About Us NTT DATA is one of the world's largest Global Security services providers with over 7500 Security SMEs and Integration partner to … to play a pivotal role in helping to shape our client's transformation journeys. What you'll be doing: What you'll be doing; Using your background in SOC Service Delivery background and experience, you will: Act as a bridge between the Customer and the Operational Delivery Teams Act as a primary escalation point of contact to … teams. Coordinate post incident investigation with relevant teams or third parties and document the appropriate report to be provided to the customer Provide support and guidance to NTT DATA Delivery Teams and ensure compliance with the agreed Service Level Agreements (SLAs), quality standards, and client expectations. Document and present to the customer the weekly and/or monthly More ❯

The team you'll be working with: SOC Technical Security Service Delivery Manager We are currently recruiting for a dynamic Technical Security Service Delivery manager to join our growing Security Operations Centre business. This vacany is hybrid variabe based in Glasgow. About Us NTT DATA is one of the world's largest Global Security services providers … to play a pivotal role in helping to shape our client's transformation journeys. What you'll be doing: What you will be doing; Using your background in SOC Service Delivery background and experience, you will: Act as a bridge between the Customer and the Operational Delivery Teams Act as a primary escalation point of contact to … teams. Coordinate post incident investigation with relevant teams or third parties and document the appropriate report to be provided to the customer Provide support and guidance to NTT DATA Delivery Teams and ensure compliance with the agreed Service Level Agreements (SLAs), quality standards, and client expectations. Document and present to the customer the weekly and/or monthly More ❯

IT Service Delivery Engineer - St Neots - onsite - perm Salary 40-60k 25 days annual leave inclusive of up to 3 days Christmas shut-down Buy or sell up to 5 days’ annual leave Two pension schemes to choose from Private Medical Insurance + discounts for additional family members Life Assurance scheme up to 4 x salary Share … environments). To utilise technical ability to support the environments and to lead with progressive enhancement projects. How you’ll support us Deliver IT projects allocated by the IT Delivery Team Leads, adhering to the Change Management; Linux Experience; Work on technical tasks, being aware of business impact, timescales and security concerns; Contribute towards systems design and solution architecture … complex system and network problems, diagnosing and solving challenging hardware/software faults; Generate support documentation (incl. procedural documents for implemented systems); Provide 3rd line support to the IT Service Desk, responding within agreed time constraints; Undertake other tasks to support the IT team where required; Comply with Company policies and procedures (including the Business Management System); Adhere to More ❯

Head of Delivery Location: Bristol, UK with some travel to South Coast Security Clearance: Must be eligible for SC clearance My Client is seeking a dynamic, experienced, and strategic Head of Delivery to lead the project delivery function and help shape the future of our cutting-edge defence solutions. Reporting directly to the Business Unit Director, you … ll play a pivotal role in driving programme success, shaping delivery strategy, and leading a high-performing team in a fast-paced, high-impact environment. About the Role As Head of Delivery , you will take full ownership of the planning and execution of projects within your Business Unit. You will lead and motivate a team of project delivery professionals to ensure effective delivery, governance, and continuous improvement, aligned with company values and strategic objectives. This role is ideal for a delivery leader who thrives in complex programme environments, brings commercial acumen and resilience, and is passionate about coaching teams to deliver success at scale. Key Responsibilities Develop and implement BU-wide delivery strategy, planning More ❯

a great opportunity to join our team - Employer of the Year Housing Heroes awards 2025 and one of LinkedIn's Top Companies 2024 ! Do you have experience in IT service administration, including incident management and request fulfilment? If you have a proven ability to provide high-quality customer support then this could be the opportunity you've been waiting … for! Supporting our IT service delivery by managing purchasing, license administration, user lifecycle processes, and compliance activities, you'll ensure accurate tracking of IT assets, software licenses, and user access, maintaining alignment with business and security requirements. Using your excellent communication skills you'll liaise with vendors, stakeholders, and internal teams, working closely to facilitate smooth IT operations … ensuring timely renewals, updates, and reporting. Familiar with IT service management frameworks such as ITIL, and with an ability to troubleshoot technical issues and liaise effectively with technical support teams, you'll conduct data entry into company systems, and review and verify the information to ensure accuracy and accessibility, supporting others by carrying out basic IT data management tasks. More ❯

work scheme Retail discounts Career development support Todeliverexceptionallevelsofsupporttodemandingbusinessneedsacrossmultiplesites,maintaining varied applications (predominantly on Microsoft Windows environments).To utilisetechnicalabilitytosupporttheenvironmentsandtoleadwithprogressiveenhancementprojects. How youll support us Deliver IT projects allocated by the IT Delivery Team Leads, adhering to the Change Management Process; Work on technical tasks, being aware of business impact, timescales and security concerns; Contribute towards systems design and solution architecture progression … complex system and network problems, diagnosing and solving challenging hardware/software faults; Generate support documentation (incl. procedural documents for implemented systems); Provide 3rd line support to the IT Service Desk, responding within agreed time constraints; Undertake other tasks to support the IT team where required; Comply with Company policies and procedures (including the Business Management System); Adhereto theMASSvalues. More ❯

Job Title: Client Delivery Executive (CDE) Location: UK (with travel across data centre sites) Department: Client Experience Reports To: Head of CDEs Role Overview This role serves as the single point of accountability for client service delivery across critical environments for a Data Centre Operator. You will lead the client experience journey-building trusted relationships, managing onboarding … addressing issues, and ensuring service excellence across all post-sales activities. Key Responsibilities Act as the main liaison between the client and internal teams to ensure service delivery meets expectations Build strong, long-term client relationships and lead regular service reviews Coordinate onboarding, site familiarisation, and ongoing support Manage and resolve client issues quickly and effectively … Support order management by capturing requirements and liaising with internal departments Drive continuous improvement in service delivery and client engagement Assist with audits, site tours, workshops, and reporting on service performance Skills & Experience Strong background in data centre service delivery Excellent stakeholder management and communication skills Ability to build rapport quickly and act as a More ❯

Service Architect - Public Sector £500-£550 Outside IR35 Hybrid Working - 1-2 days on site a week The Service Architect will be responsible for designing and documenting service architecture and processes that aligns with business objectives. The Service Architect will be required to work closely with the M365 Project Manager, Technical Architects, Project team, service delivery teams and projects, and the wider stakeholder community. The Service Architect will ensure the new ICT service model supports not only the new M365 and Niche services but the continuation of service for existing and new technologies within the estate. Key responsibilities To be responsible for the development and documentation of the ICT Service Strategy and associated service model roadmaps. Creation of Service Architectures that maximises the efficiency of all support scenarios whilst minimising the costs for Service Delivery To ensure that the ICT service architecture meets all the relevant industry/national standards and demonstrates consistency of design across all ICT related programmes and projects. To design More ❯

Service Architect - Public Sector £500-£550 Outside IR35 Hybrid Working - 1-2 days on site a week The Service Architect will be responsible for designing and documenting service architecture and processes that aligns with business objectives. The Service Architect will be required to work closely with the M365 Project Manager, Technical Architects, Project team, service delivery teams and projects, and the wider stakeholder community. The Service Architect will ensure the new ICT service model supports not only the new M365 and Niche services but the continuation of service for existing and new technologies within the estate. Key responsibilities To be responsible for the development and documentation of the ICT Service Strategy and associated service model roadmaps. Creation of Service Architectures that maximises the efficiency of all support scenarios whilst minimising the costs for Service Delivery To ensure that the ICT service architecture meets all the relevant industry/national standards and demonstrates consistency of design across all ICT related programmes and projects. To design More ❯

Customer Service Representative - IT Services Corsham 12 month fixed term contract - £29,000 An exciting opportunity has arisen for a technology focussed Customer Service Representative to join a fast-growing technology services provider. This role is perfect for candidates with a passion for customer service, IT support, and service delivery excellence. You'll be part … of a supportive, dynamic team handling incident management, change coordination and operational reporting. Key Responsibilities: * Log and manage incidents and service requests, ensuring full and accurate documentation * Assess and confirm priority levels, ensuring information is complete and up to standard * Dispatch tickets to the correct resolver teams and maintain clear ownership until resolution * Communicate effectively with internal and external … stakeholders regarding incident updates, planned maintenance and service interruptions * Coordinate scheduled and ad-hoc service tasks in line with operational priorities * Support reporting and change management processes * Contribute to monthly reviews, performance reports, and service metrics tracking * Collaborate with various internal functions to deliver contracted and ad-hoc managed services * Escalate service concerns promptly and maintain More ❯

2nd Line Delivery Manager - Leeds (Hybrid) Salary: From £40,000 per annum Are you a proactive and data-driven operations professional with a knack for incident resolution and continuous improvement? A fast-growing technology organisation is looking for a 2nd Line Delivery Manager to join their support function and help drive operational excellence across their incident and problem … technical issues are resolved efficiently and root causes are addressed. You'll collaborate closely with engineering, product, and customer-facing teams to improve processes, track performance, and drive meaningful service improvements. If you enjoy working cross-functionally and thrive in fast-paced environments, this could be the perfect fit. Key Responsibilities: Manage end-to-end incident and problem resolution … root cause analyses and implement preventative solutions Monitor SLAs, KPIs, and operational metrics (e.g., MTTR, incident volumes) Drive continuous improvement across support operations Collaborate with internal stakeholders to enhance service delivery Act as an incident commander during high-priority events Identify and address training needs across the support team Champion customer-centric support and process automation About You More ❯

Our Client are a leading communications brand with an outstanding reputation for customer service and value commitment. An opportunity has now arisen within their team for an experienced Sales and Service Manager. In this role you will drive Wholesale revenues in CIIM primarily via the company's MVNO, Broadband, Ethernet & IP sales to both Domestic and International Carriers. … Reporting to the Wholesale Director, the specific duties for the Sales and Service Manager will include: Account and service managing Domestic MVNO customers and acting as a key point of contact, account and service managing allocated Carrier customers and acting as a key point of contact Grow and retain Wholesale revenues in line with Quarterly and Annual … markets and develop a lead generation strategy and routes to market Collaborate with internal stake holders to meet and exceed customer needs Responsible for all aspects of Account and Service Management for your allocated customers Expand and add value to the business by leveraging the company's recent investments, to deliver services up the value chain in their Markets More ❯

Life on the team As a Customer Delivery Manager (In-life) you will be responsible for the delivery of services to Computacenter customers. This may be part of a team of Customer Delivery Managers on a larger account, or you may take responsibility for the full scope of services on a smaller engagement or set of accounts. … Within your area of responsibility, you will contribute to an effective governance model to manage the teams and partners who deliver the service, ensuring that high quality and customer satisfaction are maintained, that issues are successfully addressed and that the services meet their contractual and financial performance targets. You will engage stakeholders within the customer organisation. Youll make sure … clearance. You will also be required to be on site at the customer site 3 to 5 days a week. Where youll fit in: Youll be part of the Delivery Leadership team for the account(s), normally reporting to a Lead Delivery Manager, Delivery Lead, Senior Delivery Lead or Delivery Director. Youll have clear areas More ❯

We have an opportunity for an IT Service Adoption Lead to join our team in Basingstoke. This is a full time, fixed term contract for 12 months with a mix of home and office working. The starting salary is circa £56,000 depending on experience. The Role: As an IT Service Adoption Lead you'll be contributing to … Assuring new IT services are seamlessly accepted in to our colleagues working lives and continually improving our IT offering to meet business needs. You'll manage and maintain the service adoption process from IT service transition in to IT service delivery, working closely with the IT service delivery and IT service design and … You will train and support colleagues throughout SNG on new and changed technology and chair regular focus groups with key stakeholders. What we need from you: As an IT Service Adoption Lead at SNG you will need experience of developing an maturing and IT Service Adoption capability. This will be in a multi-tiered IT support environment based More ❯

This is a fantastic opportunity for an experienced IT Service Manager to join the Government Property Agency as they scale. You will join the GovPass Programme team within the GPA, focusing on the delivery of a range of cutting-edge IT services across the organisation. Client Details The Government Property Agency is the largest property holder in government … with more than £2.1 billion in property assets and over 55% of the government's office estate. They are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, working towards halving carbon emissions from government offices, and achieving greater value for taxpayers. And they are looking … s Government - they are leading transformational programmes such as the Government Hubs Programme, Whitehall Campus Programme and Net Zero Programme, as well as delivering modern, cost-effective real estate service solutions. Innovation and progress are at the heart of their behaviours. They foster a culture of lifelong learning, where curiosity and self-improvement are encouraged. And they're dedicated More ❯

Hybrid - Service Manager - ITIL Locations : Manchester, Birmingham, Swindon, Bristol About Our Client The Government Property Agency is the largest property holder in government, with more than £2.1 billion in property assets and over 55% of the government's office estate. We are transforming the way the Civil Service works by creating great places to work, leading the largest … s Government - we are leading transformational programmes such as the Government Hubs Programme, Whitehall Campus Programme and Net Zero Programme, as well as delivering modern, cost-effective real estate service solutions. Innovation and progress are at the heart of our behaviours. We foster a culture of lifelong learning, where curiosity and self-improvement are encouraged. And we're dedicated … the UK in HMG Estate and in some of the most iconic buildings and departments, with an aim to expand this further over the coming years. The GovPass IT Service Manager is a critical role in the operation of GovPass across the HMG Estate. As a Service Manager you will be responsible for the performance of the service More ❯

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Service Design Architect Posting Date: 6 Jul 2025 Function: Service Unit: Business Location: UK Wide, United Kingdom Posting Date: Function: Location: Ever wondered what it takes to design and deliver exceptional managed service solutions for some of the biggest … ll work closely with a wide range of internal and external stakeholders to shape, define, and agree on the strategic approach for delivering complex, bespoke solutions. Acting as the service authority, you'll be involved throughout the entire sales lifecycle and in-life delivery process, ensuring our capabilities align with customer needs. Your expertise will directly influence the … service approach in major bids, helping to secure new contracts and drive business growth-sometimes on deals worth up to £500 million. With your input, we ensure that every contract reflects a realistic, deliverable, and cost-effective service design. Most importantly, the experiences you help create will directly impact customer satisfaction (NPS) and our success in winning new More ❯

Service Integration Manager - Dublin Support the maturation of IT Service Management within their aligned customer group in line with IT Strategic direction to standardize and align to one way of delivering IT Service Excellence: · Assure ITTP delivery towards the assigned business area(s) ?" work in close partnership with aligned customer group and ITTP teams to ensure … services ensuring that changes to customer operations are understood and onboarding projects are scoped and delivered to support the wider IT strategy of a single way for managing IT service delivery. This will involve being able to co-ordinate the activities of significant numbers (20-40) external resources engaged in the execution of onboarding and ongoing exploitation. · Build strong … for the relevant business area(s), ITTP and IT. · Ensure adherence to financial processes to support ITTP Projects and IT Operations activities for the relevant business area(s) ?" e.g. Service Level Targets, CARs · Bachelor's degree in a computer science, engineering or information technology discipline. An advanced degree and related accreditations a plus. · 7+ years of experience within IT More ❯

IT Service Desk Engineer (1st Line) Full-time Company Profile An exciting, forward-thinking and innovative provider of complete, bespoke, managed IT, communication and network security solutions for businesses of all sizes for over 10 years. Now hiring for multiple talented IT Support Engineers to join the team due to continued growth and expansion in customer base and demand. … with unrivalled job security and stability. Job Profile The job will suit skilled IT support engineers with a minimum of 1 year proven and demonstrable experience within a Managed Service Provider (MSP) environment. The successful candidates will need a customer focused approach and a commitment to service delivery, as well as a diligent and logical approach to More ❯

IT Service Desk Team Leader/Help Desk Dispatcher with experience in a similar IT dispatcher or helpdesk team leader role, exceptional organisational and communication skills, and proficiency in helpdesk ticketing systems, is required for a well-established IT Services Company based in the City of London. SALARY: £45,000 - £50,000 per annum DOE + Benefits (see below … TYPE: Full-Time, Permanent WORKING HOURS: 35 hours per week, Monday to Friday JOB OVERVIEW We have a fantastic new job opportunity for a results-driven and strategic IT Service Desk Team Leader/Help Desk Dispatcher with experience in a similar IT dispatcher or helpdesk team leader role, exceptional organisational and communication skills, and proficiency in helpdesk ticketing … systems. As the IT Service Desk Team Leader/Help Desk Dispatcher you will play a critical role in ensuring the efficient operation of the IT service desk, by managing the flow of support tickets and coordinating the activities of the support team. You will focus on prompt and effective resolution of IT tickets, distributing them to engineers More ❯

Selling the premium product in a sophisticated market is incredibly satisfying. I feel accomplished." Customer Service Specialist, LEAP Online Payments Location: Battersea Office You will play a key role in ensuring the highest level of client satisfaction, providing efficient and responsive support, and helping resolve issues effectively. You will require excellent communication skills, a keen attention to detail, and … more than 30 years, our passion for continuous improvement and innovation has driven us to reimagine the tools that lawyers and their teams rely on every day-always in service of our guiding purpose: to help lawyers who help people. Our market-leading software empowers over 100,000 legal professionals at small to mid-sized law firms. Through our … via phone, email needing assistance with our products and services Proactively identify and resolve client issues or concerns in a timely and efficient manner, ensuring a high standard of service Serve as the primary point of contact for channel partners through the escalation channel, ensuring timely resolution of high-priority issues, maintaining strong partner relationships, and coordinating cross-functional More ❯

Head of IT Service Management Nottingham (Hybrid) £100,000 - £115,000 + Package Retail Sector We're supporting a leading global retail business, currently undergoing a large-scale IT and business transformation, in the search for a Head of IT Service Management. This is a critical leadership position, based in Nottingham with flexible hybrid working, focused on shaping … and delivering a modern, efficient ITSM strategy across the EMEA region. This role is ideal for a senior IT service leader with strong ITIL expertise, a track record of transformation, and experience operating in matrixed, multinational environments. Key Responsibilities: Lead and evolve ITSM strategy and operations across the EMEA region Drive best-practice ITIL process adoption across incident, problem … change, and request management. Oversee the implementation of a global ITSM platform. Improve first- and second-line support performance through upskilling and process optimisation. Deliver automation, self-service, and AI tools to streamline operations and improve user experience. Partner with regional IT teams, business leaders, and third-party providers to ensure consistent, value-driven service delivery. Ensure compliance More ❯

Technology plays a key role in this, driving smarter planning, collaboration, and execution. A core part of this transformation is strengthening IT support, including real-time reporting and efficient service delivery. As a Service Desk Employee, you will be part of this transformation and contribute to improving IT services within a dynamic, technical environment. Location Schiedam Salary A … hours per week. Wij bieden 25 vacation days and 8% holiday allowance; Temporary contract with the possibility of extension; Pension accrual; Working in an enterprise environment. As an Service Desk Employee, you will be the first point of contact for colleagues with IT-related questions, incidents, and service requests. You will provide user support via email, Topdesk, Microsoft … also contribute to process improvements, share knowledge within the team, and stay aligned with internal tools, systems, and procedures. Apply now! If you are excited about the position of Service Desk Employee? We kindly invite you to submit your motivation letter and CV to . For more information about the role, please contact Milano Naarden at (0). What More ❯

Please visit our careers site to find out more about working at Ki Job Details: Service Operations Manager- Technology Full details of the job. Vacancy Name: Service Operations Manager- Technology Employment Type: Permanent Location: London Role Details Who are we? Look at the latest headlines and you will see something Ki insures. Think space shuttles, world tours, wind … has big ambitions but needs more excellent minds to challenge the status-quo and help it reach new horizons. What you will be working on We are seeking a Service Operations Manager to oversee the management and support of a diverse range of applications within Ki. In this role, you will maintain our technology solutions for mid and back … office teams, whilst driving efficiency and excellence in service delivery. You will be responsible for working with the Transformation Programme to ensure a smooth transition of services into production. You will ensure that all systems under your ownership meet best practices, audit requirements, and operational needs. You will bring a passion to match ours to change the market through More ❯