51 to 75 of 1,556 Service Delivery Jobs

About the role An unique opportunity has arisen for an experienced IT Service Delivery Manager to join a leading global investment firm’s Europe IT team. This newly created position will oversee IT Helpdesk operations across six European offices, supporting approximately 300 users. The role offers a unique … chance to shape and lead a high-performing service desk function, ensuring the consistent delivery of a premium, white-glove end-user experience. You’ll lead by example - combining technical depth with a commitment to service excellence, professionalism and responsiveness. You will work closely with the European ...

Head of Service Management & Operations role is responsible for establishing and maintaining world-class service management practices and operational excellence throughout the organisation. This role drives the implementation of ITIL-aligned service management processes while fostering a culture of reliability, continuous improvement, and customer-centricity. The position … involves financial and operational oversight of all service management and operations teams, ensuring transparent service delivery with high availability standards and rapid incident resolution. The role manages and limits operational risk to customers while delivering measurable business value through optimised service operations. Key Responsibilities & Requirements Service ...

Head of Service Management & Operations role is responsible for establishing and maintaining world-class service management practices and operational excellence throughout the organisation. This role drives the implementation of ITIL-aligned service management processes while fostering a culture of reliability, continuous improvement, and customer-centricity. The position … involves financial and operational oversight of all service management and operations teams, ensuring transparent service delivery with high availability standards and rapid incident resolution. The role manages and limits operational risk to customers while delivering measurable business value through optimised service operations. Key Responsibilities & Requirements Service ...

summary As a Support Service Desk Analyst, you will be responsible for being a team member of the 1st Line Service Desk team that will be responsible for providing 1st line ICT support for the Group. Acting as a point of escalation for the Associate Service Desk … Analysts. You will need to have experience of Information Technology Infrastructure Library (ITIL) service principles and processes with experience in Service Delivery, in particular the areas of incident and request management. You should have good interpersonal skills and be comfortable building relationships with customers at all levels. ...

seeking a seasoned Service Delivery Manager (SDM) to lead a high-scale SAP landscape for a luxury fashion retail brand, spanning end-to-end application development, enhancements, and 24x7 application support. The SDM will own service delivery outcomes, orchestrate multi-vendor teams, drive platform modernization, ensure … robust business continuity for core retail processes such as merchandise buying, allocation, pricing, promotions, inventory, omni-channel operations, and financial close. Key Responsibilities 1) Service Delivery & Operations · Own end-to-end service delivery (incident, problem, change, release, environment, knowledge) across development and support. · Establish and enforce ...

seeking a seasoned Service Delivery Manager (SDM) to lead a high-scale SAP landscape for a luxury fashion retail brand, spanning end-to-end application development, enhancements, and 24x7 application support. The SDM will own service delivery outcomes, orchestrate multi-vendor teams, drive platform modernization, ensure … robust business continuity for core retail processes such as merchandise buying, allocation, pricing, promotions, inventory, omni-channel operations, and financial close. Key Responsibilities 1) Service Delivery & Operations · Own end-to-end service delivery (incident, problem, change, release, environment, knowledge) across development and support. · Establish and enforce ...

platforms provide real-time insights to support reporting and net-zero commitments. Following strong sales traction, we are looking for a hands-on Senior Service Delivery Consultant to ensure clients get maximum value from our platforms. Role summary You will be the day-to-day owner of service delivery and customer support across our energy-data and carbon-accounting platforms. Working closely with the sales and product teams, you will oversee client onboarding and implementation, prepare technical documentation, handle service enquiries and renewals, and feed client feedback into the product roadmap. The role is remote ...

with potential to extend, operating inside IR35. Security Clearance: eligible for Security Check ('SC Clearance') This role is inside IR35 - Due to the service of the role, it will now be based on an Umbrella solution. Essential skills/experience required: Accounting qualification Bachelor's degree in computer science … deployment of IT solutions, change and risk management and the interaction between development and support services. Take ownership of technical design decisions throughout the delivery and assist project decision-making around the appropriate way to achieve deployment. Use data to inform planning. Manage complex internal and external dependencies. Ensure ...

with potential to extend, operating inside IR35. Security Clearance: eligible for Security Check ("SC Clearance") This role is inside IR35 - Due to the service of the role, it will now be based on an Umbrella solution. Essential skills/experience required: Accounting qualification Bachelor's degree in computer science … deployment of IT solutions, change and risk management and the interaction between development and support services. Take ownership of technical design decisions throughout the delivery and assist project decision-making around the appropriate way to achieve deployment. Use data to inform planning. Manage complex internal and external dependencies. Ensure ...

Service Delivery Engineer Bedlington Negotiable Salary Depending on Experience Our long-standing client, leaders in their industry, are looking for a Service Delivery Engineer to join their ever-growing team! Service Delivery Engineer Roles and Responsibilities: Be the first point of contact … delivering continual improvement within communicated and well managed budgetary restrictions Once up to date join or cross lead a Virtual Team The ideal Service Delivery Engineer will: Knowledge of ITIL Service Management and process execution is a benefit Knowledge of Microsoft Windows client and server operating systems ...

Service Delivery & Vendor Manager We’re partnering with a leading global professional services firm undergoing a major IT transformation to find an experienced IT Service Delivery & Vendor Manager to join their Technology Services team. This is a pivotal role ensuring world-class delivery of IT services and vendor performance across the UK and global offices. You’ll act as the bridge between business stakeholders, service owners, and suppliers making sure IT services are stable, cost-effective, and continually improving. Key Responsibilities: Oversee day-to-day IT service delivery across ...

Service Delivery Manager – MSP Brighton, BN1 (primarily on-site, 1 day hybrid) £50,000 - £55,000 plus benefits My client is a well-established Managed Service Provider (MSP) , supporting long-standing clients across a variety of sectors. With a fantastic reputation, they pride themselves on building strong … client relationships and a collaborative culture. They are now looking for a Service Delivery Manager to take ownership of the IT services department and play a central role in the leadership team. This is an exciting opportunity to lead and grow a team of 6 talented IT Technicians ...

direct supplier working with a global IT consultancy and are seeking an experienced SC Cleared Service Delivery Lead to support a major UK public sector programme. This role focuses on leading cloud and DevOps delivery, managing stakeholders, and ensuring secure, high-quality service outcomes. Key Responsibilities … Lead end-to-end service delivery across cloud and DevOps platforms Manage agile delivery, sprint planning, and delivery governance Oversee cloud environments (Azure, AWS, GCP) and DevOps practices Manage SLAs, risks, and service performance Engage senior stakeholders and third-party suppliers Ensure secure delivery ...

quality support experience for managed services clients, ensuring services are aligned with contractual commitments and evolving customer expectations. This role is responsible for driving service excellence, maintaining strong operational relationships, and acting as the client’s primary point of contact for support-related matters. Operating at the intersection … service delivery and customer success, the CSM ensures SLA/KPI adherence, leads service reviews, and supports continuous improvement initiatives. The role requires close collaboration with Technical Account Managers (TAMs) , Support Leads , Service Leads , and Account Managers , maintaining strong communication loops between client feedback, technical operations ...

Service Delivery Analyst Liverpool Full Time – Permanent We have an exciting opportunity for an experienced IT Service Delivery Analyst to join our team in our recently refurbished, modern Head Office in Liverpool City Centre. Working alongside the IT Service Delivery and Infrastructure Manager … operational student accommodation schemes in 10 major cities, with an impressive £1.6bn worth of developments in the pipeline. Key Responsibilities: Work alongside the IT Service Delivery and Infrastructure Manager to deliver a variety of IT services to Downing colleagues located across multiple sites. Respond to and resolve ...

Service Delivery Analyst Liverpool Full Time – Permanent We have an exciting opportunity for an experienced IT Service Delivery Analyst to join our team in our recently refurbished, modern Head Office in Liverpool City Centre. Working alongside the IT Service Delivery and Infrastructure Manager … operational student accommodation schemes in 10 major cities, with an impressive £1.6bn worth of developments in the pipeline. Key Responsibilities: Work alongside the IT Service Delivery and Infrastructure Manager to deliver a variety of IT services to Downing colleagues located across multiple sites. Respond to and resolve ...

Hiring: Service Delivery Manager – IT Managed Services Cardiff Salary from £35,000 – depending on experience Are you an experienced Service Delivery Manager who thrives in IT Managed Services? We're looking for someone to own customer relationships, lead service performance, and drive continual improvement across … accounts. What you'll do: Own SLA performance, service reporting & governance Be the senior escalation point for incidents & change Build strong relationships with customers and suppliers Drive ITIL-aligned service improvement & efficiency Lead onboarding and transition of new customers What you'll bring: 5+ years in IT Managed ...

Service Delivery Manager (SAP) — Luxury Fashion Retail Location: Leeds, or London (Hybrid) Role Type: Full‐time Experience: 15+ years (8–10 years leading large SAP programs) Functional Areas: SAP Retail, AFS, FICO About the role We're hiring a seasoned Service Delivery Manager (SDM) to lead … scale SAP landscape for a luxury fashion retail brand—covering end‐to‐end application development, enhancements, and 24×7 application support. You'll own service outcomes, orchestrate multi‐vendor teams, drive platform modernization, and safeguard business continuity across core retail processes: merchandise buying, allocation, pricing, promotions, inventory, omni‐channel ...

Service Delivery Manager (SAP) — Luxury Fashion Retail Location: Leeds, or London (Hybrid) Role Type: Full‐time Experience: 15+ years (8–10 years leading large SAP programs) Functional Areas: SAP Retail, AFS, FICO About the role We’re hiring a seasoned Service Delivery Manager (SDM) to lead … landscape for a luxury fashion retail brand—covering end‐to‐end application development, enhancements, and 24×7 application support . You’ll own service outcomes, orchestrate multi‐vendor teams, drive platform modernization, and safeguard business continuity across core retail processes: merchandise buying, allocation, pricing, promotions, inventory, omni‐channel operations ...

Service Delivery Manager (SAP) — Luxury Fashion Retail Location: Leeds, or London (Hybrid) Role Type: Full‐time Experience: 15+ years (8–10 years leading large SAP programs) Functional Areas: SAP Retail, AFS, FICO About the role We’re hiring a seasoned Service Delivery Manager (SDM) to lead … landscape for a luxury fashion retail brand—covering end‐to‐end application development, enhancements, and 24×7 application support . You’ll own service outcomes, orchestrate multi‐vendor teams, drive platform modernization, and safeguard business continuity across core retail processes: merchandise buying, allocation, pricing, promotions, inventory, omni‐channel operations ...

about day-to-day life at Clarksons, and what you can expect from us as an employer, visit us at www.clarksons.com Role Summary The Service Delivery Manager will interpret and anticipate the needs of their customers and establish close working relationships with them. The Service Delivery … completed outside of the standard office hours and will require travel through UK and Global CPS Offices. What you will be doing Service Delivery & Operations: Ensure high-quality IT service delivery, aligning with business needs and SLAs. Manage incident, problem, and change management processes effectively. Stakeholder ...

including retail, commercial, public sector, and public safety, with a comprehensive portfolio of services that focus on operational excellence and security. Role Overview: The Service Delivery Manager is responsible for the successful delivery and management of services provided to Dacoll Group customers. The SDM will plan, organise … control all service delivery activities contractually committed to their assigned customers. This includes the management of service governance including ITIL-aligned service management; compilation, interpretation and issuance of performance and activity reports; leadership of continual improvement and service improvement activities for assigned customers; escalation, exception ...

including retail, commercial, public sector, and public safety, with a comprehensive portfolio of services that focus on operational excellence and security. Role Overview: The Service Delivery Manager is responsible for the successful delivery and management of services provided to Dacoll Group customers. The SDM will plan, organise … control all service delivery activities contractually committed to their assigned customers. This includes the management of service governance including ITIL-aligned service management; compilation, interpretation and issuance of performance and activity reports; leadership of continual improvement and service improvement activities for assigned customers; escalation, exception ...

including retail, commercial, public sector, and public safety, with a comprehensive portfolio of services that focus on operational excellence and security. Role Overview: The Service Delivery Manager is responsible for the successful delivery and management of services provided to Dacoll Group customers. The SDM will plan, organise … control all service delivery activities contractually committed to their assigned customers. This includes the management of service governance including ITIL-aligned service management; compilation, interpretation and issuance of performance and activity reports; leadership of continual improvement and service improvement activities for assigned customers; escalation, exception ...

including retail, commercial, public sector, and public safety, with a comprehensive portfolio of services that focus on operational excellence and security. Role Overview: The Service Delivery Manager is responsible for the successful delivery and management of services provided to Dacoll Group customers. The SDM will plan, organise … control all service delivery activities contractually committed to their assigned customers. This includes the management of service governance including ITIL-aligned service management; compilation, interpretation and issuance of performance and activity reports; leadership of continual improvement and service improvement activities for assigned customers; escalation, exception ...