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51 to 75 of 1,569 Service Delivery Jobs
Directory, Azure AD, Desktop Software Support, MS Suite of Applications, Apple MAC, iPhones, iPad's, Android, On-Premises and Remote Devices, Tablets, Laptops, Handheld Devices, PowerShell, ITSM, ITIL, IT Service Desk Software - Heat, Remedy or ServiceNow etc. About the Organisation: Join a respected and forward-thinking organisation dedicated to delivering high-quality technical and professional education. With a mission … maintaining and enhancing IT services that support a wide range of educational programs-from further and higher education to apprenticeships and community learning. Key Responsibilities: Collaborating with the IT Service Delivery Manager on training, skills matrices, and project leadership. You will deliver high-quality 2nd/3rd line support for Windows 10/11, Apple Mac, mobile devices … . Lead incident and problem management processes, ensuring timely resolution and root cause analysis reporting. Maintain accurate records in ITSM platforms (e.g., ServiceNow, Remedy, HEAT). Support ITIL-aligned service delivery and act as a core member of the Technical Change Board. Mentor junior IT engineers and manage service queues to ensure SLA compliance. Provide flexible support More ❯
Directory, Azure AD, Desktop Software Support, MS Suite of Applications, Apple MAC, iPhones, iPad's, Android, On-Premises and Remote Devices, Tablets, Laptops, Handheld Devices, PowerShell, ITSM, ITIL, IT Service Desk Software - Heat, Remedy or ServiceNow etc. About the Organisation: Join a respected and forward-thinking organisation dedicated to delivering high-quality technical and professional education. With a mission … maintaining and enhancing IT services that support a wide range of educational programs-from further and higher education to apprenticeships and community learning. Key Responsibilities: Collaborating with the IT Service Delivery Manager on training, skills matrices, and project leadership. You will deliver high-quality 2nd/3rd line support for Windows 10/11, Apple Mac, mobile devices … . Lead incident and problem management processes, ensuring timely resolution and root cause analysis reporting. Maintain accurate records in ITSM platforms (e.g., ServiceNow, Remedy, HEAT). Support ITIL-aligned service delivery and act as a core member of the Technical Change Board. Mentor junior IT engineers and manage service queues to ensure SLA compliance. Provide flexible support More ❯
Directory, Azure AD, Desktop Software Support, MS Suite of Applications, Apple MAC, iPhones, iPad's, Android, On-Premises and Remote Devices, Tablets, Laptops, Handheld Devices, PowerShell, ITSM, ITIL, IT Service Desk Software - Heat, Remedy or ServiceNow etc. About the Organisation: Join a respected and forward-thinking organisation dedicated to delivering high-quality technical and professional education. With a mission … maintaining and enhancing IT services that support a wide range of educational programs-from further and higher education to apprenticeships and community learning. Key Responsibilities: Collaborating with the IT Service Delivery Manager on training, skills matrices, and project leadership. You will deliver high-quality 2nd/3rd line support for Windows 10/11, Apple Mac, mobile devices … . Lead incident and problem management processes, ensuring timely resolution and root cause analysis reporting. Maintain accurate records in ITSM platforms (e.g., ServiceNow, Remedy, HEAT). Support ITIL-aligned service delivery and act as a core member of the Technical Change Board. Mentor junior IT engineers and manage service queues to ensure SLA compliance. Provide flexible support More ❯
Directory, Azure AD, Desktop Software Support, MS Suite of Applications, Apple MAC, iPhones, iPad's, Android, On-Premises and Remote Devices, Tablets, Laptops, Handheld Devices, PowerShell, ITSM, ITIL, IT Service Desk Software - Heat, Remedy or ServiceNow etc. About the Organisation: Join a respected and forward-thinking organisation dedicated to delivering high-quality technical and professional education. With a mission … maintaining and enhancing IT services that support a wide range of educational programs-from further and higher education to apprenticeships and community learning. Key Responsibilities: Collaborating with the IT Service Delivery Manager on training, skills matrices, and project leadership. You will deliver high-quality 2nd/3rd line support for Windows 10/11, Apple Mac, mobile devices … . Lead incident and problem management processes, ensuring timely resolution and root cause analysis reporting. Maintain accurate records in ITSM platforms (e.g., ServiceNow, Remedy, HEAT). Support ITIL-aligned service delivery and act as a core member of the Technical Change Board. Mentor junior IT engineers and manage service queues to ensure SLA compliance. Provide flexible support More ❯
Directory, Azure AD, Desktop Software Support, MS Suite of Applications, Apple MAC, iPhones, iPad's, Android, On-Premises and Remote Devices, Tablets, Laptops, Handheld Devices, PowerShell, ITSM, ITIL, IT Service Desk Software - Heat, Remedy or ServiceNow etc. About the Organisation: Join a respected and forward-thinking organisation dedicated to delivering high-quality technical and professional education. With a mission … maintaining and enhancing IT services that support a wide range of educational programs-from further and higher education to apprenticeships and community learning. Key Responsibilities: Collaborating with the IT Service Delivery Manager on training, skills matrices, and project leadership. You will deliver high-quality 2nd/3rd line support for Windows 10/11, Apple Mac, mobile devices … . Lead incident and problem management processes, ensuring timely resolution and root cause analysis reporting. Maintain accurate records in ITSM platforms (e.g., ServiceNow, Remedy, HEAT). Support ITIL-aligned service delivery and act as a core member of the Technical Change Board. Mentor junior IT engineers and manage service queues to ensure SLA compliance. Provide flexible support More ❯
Directory, Azure AD, Desktop Software Support, MS Suite of Applications, Apple MAC, iPhones, iPad's, Android, On-Premises and Remote Devices, Tablets, Laptops, Handheld Devices, PowerShell, ITSM, ITIL, IT Service Desk Software - Heat, Remedy or ServiceNow etc. About the Organisation: Join a respected and forward-thinking organisation dedicated to delivering high-quality technical and professional education. With a mission … maintaining and enhancing IT services that support a wide range of educational programs-from further and higher education to apprenticeships and community learning. Key Responsibilities: Collaborating with the IT Service Delivery Manager on training, skills matrices, and project leadership. You will deliver high-quality 2nd/3rd line support for Windows 10/11, Apple Mac, mobile devices … . Lead incident and problem management processes, ensuring timely resolution and root cause analysis reporting. Maintain accurate records in ITSM platforms (e.g., ServiceNow, Remedy, HEAT). Support ITIL-aligned service delivery and act as a core member of the Technical Change Board. Mentor junior IT engineers and manage service queues to ensure SLA compliance. Provide flexible support More ❯
Directory, Azure AD, Desktop Software Support, MS Suite of Applications, Apple MAC, iPhones, iPad's, Android, On-Premises and Remote Devices, Tablets, Laptops, Handheld Devices, PowerShell, ITSM, ITIL, IT Service Desk Software - Heat, Remedy or ServiceNow etc. About the Organisation: Join a respected and forward-thinking organisation dedicated to delivering high-quality technical and professional education. With a mission … maintaining and enhancing IT services that support a wide range of educational programs-from further and higher education to apprenticeships and community learning. Key Responsibilities: Collaborating with the IT Service Delivery Manager on training, skills matrices, and project leadership. You will deliver high-quality 2nd/3rd line support for Windows 10/11, Apple Mac, mobile devices … . Lead incident and problem management processes, ensuring timely resolution and root cause analysis reporting. Maintain accurate records in ITSM platforms (e.g., ServiceNow, Remedy, HEAT). Support ITIL-aligned service delivery and act as a core member of the Technical Change Board. Mentor junior IT engineers and manage service queues to ensure SLA compliance. Provide flexible support More ❯
Stevenage, Hertfordshire, UK Experis
Directory, Azure AD, Desktop Software Support, MS Suite of Applications, Apple MAC, iPhones, iPad's, Android, On-Premises and Remote Devices, Tablets, Laptops, Handheld Devices, PowerShell, ITSM, ITIL, IT Service Desk Software - Heat, Remedy or ServiceNow etc. About the Organisation: Join a respected and forward-thinking organisation dedicated to delivering high-quality technical and professional education. With a mission … maintaining and enhancing IT services that support a wide range of educational programs-from further and higher education to apprenticeships and community learning. Key Responsibilities: Collaborating with the IT Service Delivery Manager on training, skills matrices, and project leadership. You will deliver high-quality 2nd/3rd line support for Windows 10/11, Apple Mac, mobile devices … . Lead incident and problem management processes, ensuring timely resolution and root cause analysis reporting. Maintain accurate records in ITSM platforms (e.g., ServiceNow, Remedy, HEAT). Support ITIL-aligned service delivery and act as a core member of the Technical Change Board. Mentor junior IT engineers and manage service queues to ensure SLA compliance. Provide flexible support More ❯
Directory, Azure AD, Desktop Software Support, MS Suite of Applications, Apple MAC, iPhones, iPad's, Android, On-Premises and Remote Devices, Tablets, Laptops, Handheld Devices, PowerShell, ITSM, ITIL, IT Service Desk Software - Heat, Remedy or ServiceNow etc. About the Organisation: Join a respected and forward-thinking organisation dedicated to delivering high-quality technical and professional education. With a mission … maintaining and enhancing IT services that support a wide range of educational programs-from further and higher education to apprenticeships and community learning. Key Responsibilities: Collaborating with the IT Service Delivery Manager on training, skills matrices, and project leadership. You will deliver high-quality 2nd/3rd line support for Windows 10/11, Apple Mac, mobile devices … . Lead incident and problem management processes, ensuring timely resolution and root cause analysis reporting. Maintain accurate records in ITSM platforms (e.g., ServiceNow, Remedy, HEAT). Support ITIL-aligned service delivery and act as a core member of the Technical Change Board. Mentor junior IT engineers and manage service queues to ensure SLA compliance. Provide flexible support More ❯
Directory, Azure AD, Desktop Software Support, MS Suite of Applications, Apple MAC, iPhones, iPad's, Android, On-Premises and Remote Devices, Tablets, Laptops, Handheld Devices, PowerShell, ITSM, ITIL, IT Service Desk Software - Heat, Remedy or ServiceNow etc. About the Organisation: Join a respected and forward-thinking organisation dedicated to delivering high-quality technical and professional education. With a mission … maintaining and enhancing IT services that support a wide range of educational programs-from further and higher education to apprenticeships and community learning. Key Responsibilities: Collaborating with the IT Service Delivery Manager on training, skills matrices, and project leadership. You will deliver high-quality 2nd/3rd line support for Windows 10/11, Apple Mac, mobile devices … . Lead incident and problem management processes, ensuring timely resolution and root cause analysis reporting. Maintain accurate records in ITSM platforms (e.g., ServiceNow, Remedy, HEAT). Support ITIL-aligned service delivery and act as a core member of the Technical Change Board. Mentor junior IT engineers and manage service queues to ensure SLA compliance. Provide flexible support More ❯
Bournemouth, Dorset, UK Experis
Directory, Azure AD, Desktop Software Support, MS Suite of Applications, Apple MAC, iPhones, iPad's, Android, On-Premises and Remote Devices, Tablets, Laptops, Handheld Devices, PowerShell, ITSM, ITIL, IT Service Desk Software - Heat, Remedy or ServiceNow etc. About the Organisation: Join a respected and forward-thinking organisation dedicated to delivering high-quality technical and professional education. With a mission … maintaining and enhancing IT services that support a wide range of educational programs-from further and higher education to apprenticeships and community learning. Key Responsibilities: Collaborating with the IT Service Delivery Manager on training, skills matrices, and project leadership. You will deliver high-quality 2nd/3rd line support for Windows 10/11, Apple Mac, mobile devices … . Lead incident and problem management processes, ensuring timely resolution and root cause analysis reporting. Maintain accurate records in ITSM platforms (e.g., ServiceNow, Remedy, HEAT). Support ITIL-aligned service delivery and act as a core member of the Technical Change Board. Mentor junior IT engineers and manage service queues to ensure SLA compliance. Provide flexible support More ❯
Hemel Hempstead, Hertfordshire, UK Experis
Directory, Azure AD, Desktop Software Support, MS Suite of Applications, Apple MAC, iPhones, iPad's, Android, On-Premises and Remote Devices, Tablets, Laptops, Handheld Devices, PowerShell, ITSM, ITIL, IT Service Desk Software - Heat, Remedy or ServiceNow etc. About the Organisation: Join a respected and forward-thinking organisation dedicated to delivering high-quality technical and professional education. With a mission … maintaining and enhancing IT services that support a wide range of educational programs-from further and higher education to apprenticeships and community learning. Key Responsibilities: Collaborating with the IT Service Delivery Manager on training, skills matrices, and project leadership. You will deliver high-quality 2nd/3rd line support for Windows 10/11, Apple Mac, mobile devices … . Lead incident and problem management processes, ensuring timely resolution and root cause analysis reporting. Maintain accurate records in ITSM platforms (e.g., ServiceNow, Remedy, HEAT). Support ITIL-aligned service delivery and act as a core member of the Technical Change Board. Mentor junior IT engineers and manage service queues to ensure SLA compliance. Provide flexible support More ❯
Basildon, Essex, UK Experis
Directory, Azure AD, Desktop Software Support, MS Suite of Applications, Apple MAC, iPhones, iPad's, Android, On-Premises and Remote Devices, Tablets, Laptops, Handheld Devices, PowerShell, ITSM, ITIL, IT Service Desk Software - Heat, Remedy or ServiceNow etc. About the Organisation: Join a respected and forward-thinking organisation dedicated to delivering high-quality technical and professional education. With a mission … maintaining and enhancing IT services that support a wide range of educational programs-from further and higher education to apprenticeships and community learning. Key Responsibilities: Collaborating with the IT Service Delivery Manager on training, skills matrices, and project leadership. You will deliver high-quality 2nd/3rd line support for Windows 10/11, Apple Mac, mobile devices … . Lead incident and problem management processes, ensuring timely resolution and root cause analysis reporting. Maintain accurate records in ITSM platforms (e.g., ServiceNow, Remedy, HEAT). Support ITIL-aligned service delivery and act as a core member of the Technical Change Board. Mentor junior IT engineers and manage service queues to ensure SLA compliance. Provide flexible support More ❯
Norwich, Norfolk, UK Experis
Directory, Azure AD, Desktop Software Support, MS Suite of Applications, Apple MAC, iPhones, iPad's, Android, On-Premises and Remote Devices, Tablets, Laptops, Handheld Devices, PowerShell, ITSM, ITIL, IT Service Desk Software - Heat, Remedy or ServiceNow etc. About the Organisation: Join a respected and forward-thinking organisation dedicated to delivering high-quality technical and professional education. With a mission … maintaining and enhancing IT services that support a wide range of educational programs-from further and higher education to apprenticeships and community learning. Key Responsibilities: Collaborating with the IT Service Delivery Manager on training, skills matrices, and project leadership. You will deliver high-quality 2nd/3rd line support for Windows 10/11, Apple Mac, mobile devices … . Lead incident and problem management processes, ensuring timely resolution and root cause analysis reporting. Maintain accurate records in ITSM platforms (e.g., ServiceNow, Remedy, HEAT). Support ITIL-aligned service delivery and act as a core member of the Technical Change Board. Mentor junior IT engineers and manage service queues to ensure SLA compliance. Provide flexible support More ❯
Telford, Shropshire, UK Experis
Directory, Azure AD, Desktop Software Support, MS Suite of Applications, Apple MAC, iPhones, iPad's, Android, On-Premises and Remote Devices, Tablets, Laptops, Handheld Devices, PowerShell, ITSM, ITIL, IT Service Desk Software - Heat, Remedy or ServiceNow etc. About the Organisation: Join a respected and forward-thinking organisation dedicated to delivering high-quality technical and professional education. With a mission … maintaining and enhancing IT services that support a wide range of educational programs-from further and higher education to apprenticeships and community learning. Key Responsibilities: Collaborating with the IT Service Delivery Manager on training, skills matrices, and project leadership. You will deliver high-quality 2nd/3rd line support for Windows 10/11, Apple Mac, mobile devices … . Lead incident and problem management processes, ensuring timely resolution and root cause analysis reporting. Maintain accurate records in ITSM platforms (e.g., ServiceNow, Remedy, HEAT). Support ITIL-aligned service delivery and act as a core member of the Technical Change Board. Mentor junior IT engineers and manage service queues to ensure SLA compliance. Provide flexible support More ❯
Plymouth, Devon, UK Experis
Directory, Azure AD, Desktop Software Support, MS Suite of Applications, Apple MAC, iPhones, iPad's, Android, On-Premises and Remote Devices, Tablets, Laptops, Handheld Devices, PowerShell, ITSM, ITIL, IT Service Desk Software - Heat, Remedy or ServiceNow etc. About the Organisation: Join a respected and forward-thinking organisation dedicated to delivering high-quality technical and professional education. With a mission … maintaining and enhancing IT services that support a wide range of educational programs-from further and higher education to apprenticeships and community learning. Key Responsibilities: Collaborating with the IT Service Delivery Manager on training, skills matrices, and project leadership. You will deliver high-quality 2nd/3rd line support for Windows 10/11, Apple Mac, mobile devices … . Lead incident and problem management processes, ensuring timely resolution and root cause analysis reporting. Maintain accurate records in ITSM platforms (e.g., ServiceNow, Remedy, HEAT). Support ITIL-aligned service delivery and act as a core member of the Technical Change Board. Mentor junior IT engineers and manage service queues to ensure SLA compliance. Provide flexible support More ❯
Warrington, Cheshire, UK Experis
Directory, Azure AD, Desktop Software Support, MS Suite of Applications, Apple MAC, iPhones, iPad's, Android, On-Premises and Remote Devices, Tablets, Laptops, Handheld Devices, PowerShell, ITSM, ITIL, IT Service Desk Software - Heat, Remedy or ServiceNow etc. About the Organisation: Join a respected and forward-thinking organisation dedicated to delivering high-quality technical and professional education. With a mission … maintaining and enhancing IT services that support a wide range of educational programs-from further and higher education to apprenticeships and community learning. Key Responsibilities: Collaborating with the IT Service Delivery Manager on training, skills matrices, and project leadership. You will deliver high-quality 2nd/3rd line support for Windows 10/11, Apple Mac, mobile devices … . Lead incident and problem management processes, ensuring timely resolution and root cause analysis reporting. Maintain accurate records in ITSM platforms (e.g., ServiceNow, Remedy, HEAT). Support ITIL-aligned service delivery and act as a core member of the Technical Change Board. Mentor junior IT engineers and manage service queues to ensure SLA compliance. Provide flexible support More ❯
Central, Inverclyde, UK Experis
Directory, Azure AD, Desktop Software Support, MS Suite of Applications, Apple MAC, iPhones, iPad's, Android, On-Premises and Remote Devices, Tablets, Laptops, Handheld Devices, PowerShell, ITSM, ITIL, IT Service Desk Software - Heat, Remedy or ServiceNow etc. About the Organisation: Join a respected and forward-thinking organisation dedicated to delivering high-quality technical and professional education. With a mission … maintaining and enhancing IT services that support a wide range of educational programs-from further and higher education to apprenticeships and community learning. Key Responsibilities: Collaborating with the IT Service Delivery Manager on training, skills matrices, and project leadership. You will deliver high-quality 2nd/3rd line support for Windows 10/11, Apple Mac, mobile devices … . Lead incident and problem management processes, ensuring timely resolution and root cause analysis reporting. Maintain accurate records in ITSM platforms (e.g., ServiceNow, Remedy, HEAT). Support ITIL-aligned service delivery and act as a core member of the Technical Change Board. Mentor junior IT engineers and manage service queues to ensure SLA compliance. Provide flexible support More ❯
Newport, Shropshire, UK Experis
Directory, Azure AD, Desktop Software Support, MS Suite of Applications, Apple MAC, iPhones, iPad's, Android, On-Premises and Remote Devices, Tablets, Laptops, Handheld Devices, PowerShell, ITSM, ITIL, IT Service Desk Software - Heat, Remedy or ServiceNow etc. About the Organisation: Join a respected and forward-thinking organisation dedicated to delivering high-quality technical and professional education. With a mission … maintaining and enhancing IT services that support a wide range of educational programs-from further and higher education to apprenticeships and community learning. Key Responsibilities: Collaborating with the IT Service Delivery Manager on training, skills matrices, and project leadership. You will deliver high-quality 2nd/3rd line support for Windows 10/11, Apple Mac, mobile devices … . Lead incident and problem management processes, ensuring timely resolution and root cause analysis reporting. Maintain accurate records in ITSM platforms (e.g., ServiceNow, Remedy, HEAT). Support ITIL-aligned service delivery and act as a core member of the Technical Change Board. Mentor junior IT engineers and manage service queues to ensure SLA compliance. Provide flexible support More ❯
Oxford, Oxfordshire, UK Experis
Directory, Azure AD, Desktop Software Support, MS Suite of Applications, Apple MAC, iPhones, iPad's, Android, On-Premises and Remote Devices, Tablets, Laptops, Handheld Devices, PowerShell, ITSM, ITIL, IT Service Desk Software - Heat, Remedy or ServiceNow etc. About the Organisation: Join a respected and forward-thinking organisation dedicated to delivering high-quality technical and professional education. With a mission … maintaining and enhancing IT services that support a wide range of educational programs-from further and higher education to apprenticeships and community learning. Key Responsibilities: Collaborating with the IT Service Delivery Manager on training, skills matrices, and project leadership. You will deliver high-quality 2nd/3rd line support for Windows 10/11, Apple Mac, mobile devices … . Lead incident and problem management processes, ensuring timely resolution and root cause analysis reporting. Maintain accurate records in ITSM platforms (e.g., ServiceNow, Remedy, HEAT). Support ITIL-aligned service delivery and act as a core member of the Technical Change Board. Mentor junior IT engineers and manage service queues to ensure SLA compliance. Provide flexible support More ❯
Directory, Azure AD, Desktop Software Support, MS Suite of Applications, Apple MAC, iPhones, iPad's, Android, On-Premises and Remote Devices, Tablets, Laptops, Handheld Devices, PowerShell, ITSM, ITIL, IT Service Desk Software - Heat, Remedy or ServiceNow etc. About the Organisation: Join a respected and forward-thinking organisation dedicated to delivering high-quality technical and professional education. With a mission … maintaining and enhancing IT services that support a wide range of educational programs-from further and higher education to apprenticeships and community learning. Key Responsibilities: Collaborating with the IT Service Delivery Manager on training, skills matrices, and project leadership. You will deliver high-quality 2nd/3rd line support for Windows 10/11, Apple Mac, mobile devices … . Lead incident and problem management processes, ensuring timely resolution and root cause analysis reporting. Maintain accurate records in ITSM platforms (e.g., ServiceNow, Remedy, HEAT). Support ITIL-aligned service delivery and act as a core member of the Technical Change Board. Mentor junior IT engineers and manage service queues to ensure SLA compliance. Provide flexible support More ❯
Bath, Somerset, UK Experis
Directory, Azure AD, Desktop Software Support, MS Suite of Applications, Apple MAC, iPhones, iPad's, Android, On-Premises and Remote Devices, Tablets, Laptops, Handheld Devices, PowerShell, ITSM, ITIL, IT Service Desk Software - Heat, Remedy or ServiceNow etc. About the Organisation: Join a respected and forward-thinking organisation dedicated to delivering high-quality technical and professional education. With a mission … maintaining and enhancing IT services that support a wide range of educational programs-from further and higher education to apprenticeships and community learning. Key Responsibilities: Collaborating with the IT Service Delivery Manager on training, skills matrices, and project leadership. You will deliver high-quality 2nd/3rd line support for Windows 10/11, Apple Mac, mobile devices … . Lead incident and problem management processes, ensuring timely resolution and root cause analysis reporting. Maintain accurate records in ITSM platforms (e.g., ServiceNow, Remedy, HEAT). Support ITIL-aligned service delivery and act as a core member of the Technical Change Board. Mentor junior IT engineers and manage service queues to ensure SLA compliance. Provide flexible support More ❯
Preston, Lancashire, UK Experis
Directory, Azure AD, Desktop Software Support, MS Suite of Applications, Apple MAC, iPhones, iPad's, Android, On-Premises and Remote Devices, Tablets, Laptops, Handheld Devices, PowerShell, ITSM, ITIL, IT Service Desk Software - Heat, Remedy or ServiceNow etc. About the Organisation: Join a respected and forward-thinking organisation dedicated to delivering high-quality technical and professional education. With a mission … maintaining and enhancing IT services that support a wide range of educational programs-from further and higher education to apprenticeships and community learning. Key Responsibilities: Collaborating with the IT Service Delivery Manager on training, skills matrices, and project leadership. You will deliver high-quality 2nd/3rd line support for Windows 10/11, Apple Mac, mobile devices … . Lead incident and problem management processes, ensuring timely resolution and root cause analysis reporting. Maintain accurate records in ITSM platforms (e.g., ServiceNow, Remedy, HEAT). Support ITIL-aligned service delivery and act as a core member of the Technical Change Board. Mentor junior IT engineers and manage service queues to ensure SLA compliance. Provide flexible support More ❯
Basingstoke, Hampshire, UK Experis
Directory, Azure AD, Desktop Software Support, MS Suite of Applications, Apple MAC, iPhones, iPad's, Android, On-Premises and Remote Devices, Tablets, Laptops, Handheld Devices, PowerShell, ITSM, ITIL, IT Service Desk Software - Heat, Remedy or ServiceNow etc. About the Organisation: Join a respected and forward-thinking organisation dedicated to delivering high-quality technical and professional education. With a mission … maintaining and enhancing IT services that support a wide range of educational programs-from further and higher education to apprenticeships and community learning. Key Responsibilities: Collaborating with the IT Service Delivery Manager on training, skills matrices, and project leadership. You will deliver high-quality 2nd/3rd line support for Windows 10/11, Apple Mac, mobile devices … . Lead incident and problem management processes, ensuring timely resolution and root cause analysis reporting. Maintain accurate records in ITSM platforms (e.g., ServiceNow, Remedy, HEAT). Support ITIL-aligned service delivery and act as a core member of the Technical Change Board. Mentor junior IT engineers and manage service queues to ensure SLA compliance. Provide flexible support More ❯
Chesterfield, Derbyshire, UK Experis
Directory, Azure AD, Desktop Software Support, MS Suite of Applications, Apple MAC, iPhones, iPad's, Android, On-Premises and Remote Devices, Tablets, Laptops, Handheld Devices, PowerShell, ITSM, ITIL, IT Service Desk Software - Heat, Remedy or ServiceNow etc. About the Organisation: Join a respected and forward-thinking organisation dedicated to delivering high-quality technical and professional education. With a mission … maintaining and enhancing IT services that support a wide range of educational programs-from further and higher education to apprenticeships and community learning. Key Responsibilities: Collaborating with the IT Service Delivery Manager on training, skills matrices, and project leadership. You will deliver high-quality 2nd/3rd line support for Windows 10/11, Apple Mac, mobile devices … . Lead incident and problem management processes, ensuring timely resolution and root cause analysis reporting. Maintain accurate records in ITSM platforms (e.g., ServiceNow, Remedy, HEAT). Support ITIL-aligned service delivery and act as a core member of the Technical Change Board. Mentor junior IT engineers and manage service queues to ensure SLA compliance. Provide flexible support More ❯
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Salary Guide Service Delivery - 10th Percentile
- £29,750
- 25th Percentile
- £37,742
- Median
- £53,500
- 75th Percentile
- £67,875
- 90th Percentile
- £84,200
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