826 to 850 of 1,919 Service Delivery Jobs

for delivering our full suite of capabilities. Job Description Job Title: Project Manager Role Purpose: The Project Manager isresponsible for the successful planning, execution, and oversight of a complexdigital service delivery programme. This role ensures that strategic goals,delivery milestones, and stakeholder expectations are met through robust governance,effective risk management, and strong collaboration with delivery and productteams. Requirements Key Responsibilities Lead the end-to-end management of a multi-phasedigital service programme, from inception through to final delivery andtransition. Establish appropriate governance frameworks tomonitor performance, outcomes, and conformance to policy or regulatorystandards. Chair project boards or steering groups whererequired, ensuring cross-functional alignment and visibility at alllevels. 2. Planning, Monitoring &Control Develop … and maintain an integrated delivery plan,coordinating inputs from delivery, product, and technical leads. Track progress against key milestones anddeliverables, proactively identifying and addressing risks, blockers, anddeviations. Ensure robust documentation of plans, dependencies,issues, and decisions across the delivery lifecycle. 3. Stakeholder Engagement& Communication Engage with a wide range of stakeholders includinginternal teams, senior leadership, third-party More ❯

and oversee our end user computing services team. The successful candidate will be responsible for managing a team of IT professionals, both locally and at client sites, ensuring the delivery of high-quality IT Support, and driving continuous improvement in the services we offer. This role requires a holistic thinker with excellent leadership skills, a deep understanding of end … End User Services, and your peers, in developing and implementing plans to enhance IT Support Services, ensuring alignment with organizational goals. Foster a culture of innovation, collaboration, and customer service excellence within the team. Oversee the delivery of IT Support Services for your client sites, ensuring high levels of customer satisfaction and adherence to service level agreements … SLAs). Monitor and report on key performance indicators (KPIs) and service metrics, and aligning with HR teams on succession planning and performance issues as needed. Ensure the timely resolution of end user issues, whilst ensuring that senior management are kept updated on pertinent issues, when required. Act as a point of escalation for the team, addressing complex or More ❯

opportunity has arisen for a dynamic and experienced Head of Operations to join a rapidly expanding, award-winning technology services business. Operating at the intersection of technology and human service delivery, this company serves major public sector clients, as well as large enterprises. This appointment offers the chance to join the senior leadership team during a pivotal phase … synergy while supporting strategic growth. Key Responsibilities: Lead the development and execution of operational strategies aligned with business goals. Oversee day-to-day operations across multiple departments to ensure delivery excellence. Implement KPIs and drive continuous improvement in productivity and profitability. Promote cross-functional collaboration and operational cohesion. Manage risk, compliance, and quality standards across functions. Build and mentor … on operational performance to executive leadership. About You We're looking for a strategic yet hands-on leader with a proven ability to manage complex operations in fast-paced, service-led environments. You will bring: 7-10 years of progressive operational leadership, with 3-5 years at a senior level. Experience in subcontractor-led service delivery and More ❯

London, United Kingdom Posted on 01/07/2025 Scrumconnect is a trusted digital delivery partner to UK government departments and public sector bodies. We specialise in building user-centred digital services that improve lives. Our multidisciplinary teams bring together experienced technologists, designers, researchers, and strategists to solve complex challenges and drive meaningful impact in the public sector. … Role Overview We are looking for an experienced Solution Architect to lead the design and delivery of digital case management and dispute resolution platforms. You will play a key role in shaping cloud-native architectures, enabling AI automation, and driving compliance within government frameworks. The ideal candidate brings deep expertise in solution architecture within the public or legal sector … integration patterns Drive the adoption of cloud-native, microservices-based architectures Lead the design and implementation of automated workflows for case processing Enable AI-driven case triaging and self-service portals Define API-first integration strategies for scalable solutions 3. Governance & Compliance Ensure alignment with government digital service standards, data governance policies, and GDPR compliance Maintain strong auditability More ❯

strategies, achieve key milestones, and unlock measurable value through tailored, strategic engagements. In addition to technical expertise, we are seeking an individual with strong project management experience, customer-facing delivery experience, and the ability to drive business outcomes. This role will require managing complex engagements, setting milestones, and ensuring execution to help customers successfully implement and scale Apollo's … technology. If you're passionate about driving measurable value for customers, leading strategic engagements, and managing technical project delivery, then we'd love to have you join our team as a Senior Customer Success Engineer! This is a fully remote position open to candidates based in the UK. What you'll do Serve as the primary point of contact … co-pilot their success. Guide customers through a tailored, high-touch journey, helping them achieve meaningful milestones like moving a new team into production or solving governance challenges. Oversee service delivery engagements with professional services and solution architects, leading structured project execution, milestone tracking, risk management, and on-time delivery of customer initiatives. Regularly engage with customers More ❯

Services Manager £45,000-£50,000 Stonehouse, Gloucester The Role Are you experienced in leading technical teams across multiple locations? Do you have a strong background in IT project delivery and hands-on support? If so, we have an exciting opportunity for you. We are looking for a Technical Services Manager to oversee the daily operations of our technical … improve our IT services. Ready to lead a team that makes a real difference in how our customers experience technology? Apply today and lets start the conversation. Key Responsibilities: Service Delivery Management: Oversee the day-to-day operations of the technical support team, ensuring all service requests are addressed within customer SLAs and maintaining high standards of … service delivery. Team Management: Lead, mentor, and develop the technical support team, providing guidance and support to enhance their skills and performance. Customer Facing Service Reviews: Conduct regular service reviews with customers to ensure their needs are being met and to identify areas for improvement. Complaints Management: Handle customer complaints effectively, ensuring timely resolution and maintaining customer More ❯

Services Manager –£45,000-£50,000– Stonehouse, Gloucester The Role Are you experienced in leading technical teams across multiple locations? Do you have a strong background in IT project delivery and hands-on support? If so, we have an exciting opportunity for you. We are looking for a Technical Services Manager to oversee the daily operations of our technical … our IT services. Ready to lead a team that makes a real difference in how our customers experience technology? Apply today and let’s start the conversation. Key Responsibilities: Service Delivery Management: Oversee the day-to-day operations of the technical support team, ensuring all service requests are addressed within customer SLA’s and maintaining high standards … of service delivery. Team Management: Lead, mentor, and develop the technical support team, providing guidance and support to enhance their skills and performance. Customer Facing Service Reviews: Conduct regular service reviews with customers to ensure their needs are being met and to identify areas for improvement. Complaints Management: Handle customer complaints effectively, ensuring timely resolution and maintaining More ❯

Services Manager £45,000-£50,000 Stonehouse, Gloucester The Role Are you experienced in leading technical teams across multiple locations? Do you have a strong background in IT project delivery and hands-on support? If so, we have an exciting opportunity for you. We are looking for a Technical Services Manager to oversee the daily operations of our technical … improve our IT services. Ready to lead a team that makes a real difference in how our customers experience technology? Apply today and lets start the conversation. Key Responsibilities: Service Delivery Management: Oversee the day-to-day operations of the technical support team, ensuring all service requests are addressed within customer SLAs and maintaining high standards of … service delivery. Team Management: Lead, mentor, and develop the technical support team, providing guidance and support to enhance their skills and performance. Customer Facing Service Reviews: Conduct regular service reviews with customers to ensure their needs are being met and to identify areas for improvement. Complaints Management: Handle customer complaints effectively, ensuring timely resolution and maintaining customer More ❯

IT Manager – Education-Focused MSP Slough, Berkshire £30,000 – £40,000 per annum An established Managed Service Provider (MSP) with a dedicated focus on the education sector is seeking a motivated and service-oriented IT Manager to take the lead in managing the ICT provision at a school site in Slough. This is a fantastic opportunity for someone … enhance educational outcomes.As the IT Manager , this role involves communication between your school and the wider MSP team, excellent interpersonal skills are essential. You’ll also ensure that the delivery of services reflects the company’s high standards and commitment to excellence. A full, clean UK driving licence is essential for travel as needed. Key Requirements for the IT … ICT network and systems Strong working knowledge of: Microsoft 365 Physical & virtual server environments Network infrastructure (switches, backups, security) Experience providing 2nd/3rd line technical support Excellent customer service and communication skills Ability to train and manage ICT support staff Self-motivated, problem-solving mindset with a proactive approach Key Responsibilities include: Managing the school’s network infrastructure More ❯

focused on performance, people, workflow, and stakeholder engagement - not hands-on engineering. If you have a strong understanding of infrastructure and networking, experience leading technical teams, and enjoy improving service delivery, we want to hear from you. What you'll bring: Proven experience managing technical teams (5+ people), including: Performance reviews, absence management, workflow assignment, and reporting Strong … knowledge of: Microsoft/Windows stack - Windows Server, OS, Active Directory, Exchange Networking - Cisco/Juniper devices VMWare and Microsoft Service Centre products Confidence generating and presenting performance reports to senior leadership Experience working closely with software support or software delivery teams People-first mindset - skilled at engaging across junior staff, customers, and senior stakeholders Familiarity with ITIL … e.g. school runs, childcare) ITIL training provided if needed Ongoing career development & progression opportunities If you're a Senior Engineer, Team Lead , or existing Manager with experience in IT service leadership, this could be the next step in your career. Interested or know someone who might be? Drop your CV to or message me directly. Reference: AMC-AQU- TTL More ❯

Manchester, supporting the launch of a new SME Cyber proposition targeting significant GWP growth by 2030. You'll be responsible for team leadership, trading performance, operational excellence, and broker service across e-trade and open market platforms. This is a high-impact, strategically important role reporting to the Head of Trading. Ideal for a commercially driven leader with experience … market-a space worth c.£300M and growing 15% annually. As part of this, we are launching a dedicated Cyber centre of excellence based in Manchester to support the delivery of our 2025-2030 UK strategy. You're a dynamic trading leader who thrives in fast-moving, high-growth environments. You bring deep underwriting expertise (ideally in Financial Lines … and strength of a global brand with the agility and intimacy of a local trading unit. Our e-trade and open market model enables us to compete smartly and service brokers with speed, flexibility, and underwriting expertise. What you'll be doing: Lead the UK Cyber trading team (open market and e-trade) with full accountability for performance and More ❯

focused on performance, people, workflow, and stakeholder engagement - not hands-on engineering. If you have a strong understanding of infrastructure and networking, experience leading technical teams, and enjoy improving service delivery, we want to hear from you. What you'll bring: Proven experience managing technical teams (5+ people), including: Performance reviews, absence management, workflow assignment, and reporting Strong … knowledge of: Microsoft/Windows stack - Windows Server, OS, Active Directory, Exchange Networking - Cisco/Juniper devices VMWare and Microsoft Service Centre products Confidence generating and presenting performance reports to senior leadership Experience working closely with software support or software delivery teams People-first mindset - skilled at engaging across junior staff, customers, and senior stakeholders Familiarity with ITIL … e.g. school runs, childcare) ITIL training provided if needed Ongoing career development & progression opportunities If you're a Senior Engineer, Team Lead , or existing Manager with experience in IT service leadership, this could be the next step in your career. Interested or know someone who might be? Drop your CV to or message me directly. Reference: AMC-AQU- TTL More ❯

role where you apply your technical expertise in either software development or IT infrastructure projects. At times, you might need to chip in on business requirement scoping and technical delivery to get the project across the line. You leverage your project management expertise and adept communication skills to lead the end-to-end project lifecycle and by doing so … you directly shape the success of IT projects, and therefore our business. Key Responsibilities: Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary Taking ownership of critical risks and issues, coordinating resolution with all appropriate constituents, and establishing effective communication between stakeholders Developing a deep understanding of projects to gain insights into the scope … of service delivery Manage metrics reporting and analysis of business demand against capacity constraints Manage the development and delivery of IT products utilizing Scrum and Kanban methodologies Focus on the constant improvement of quality, speed and ensuring the team learns and gets better each sprint. Collaborate with Architecture, Engineering, and security teams to comply with established policies More ❯

role where you apply your technical expertise in either software development or IT infrastructure projects. At times, you might need to chip in on business requirement scoping and technical delivery to get the project across the line. You leverage your project management expertise and adept communication skills to lead the end-to-end project lifecycle and by doing so … you directly shape the success of IT projects, and therefore our business. Key Responsibilities: Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary Taking ownership of critical risks and issues, coordinating resolution with all appropriate constituents, and establishing effective communication between stakeholders Developing a deep understanding of projects to gain insights into the scope … of service delivery Manage metrics reporting and analysis of business demand against capacity constraints Manage the development and delivery of IT products utilizing Scrum and Kanban methodologies Focus on the constant improvement of quality, speed and ensuring the team learns and gets better each sprint. Collaborate with Architecture, Engineering, and security teams to comply with established policies More ❯

Mid) is also responsible for architecting the migration of applications to the cloud and adoption of cloud capabilities by applying expert cloud knowledge. Responsibilities: Responsible for developing the cloud service delivery models and architectural framework to enable platform as a service (PaaS), infrastructure as a service (IaaS), software as a service (SaaS), and data as … a service (DaaS). Able to implement automation for cloud resources using DevSecOps best practices. Able to analyze applications and make recommendations across multiple area that identify what platforms can move, migrate, and/or be deployed into a cloud environment. Capable of providing strategies for failure/recovery, cost optimization and benefit analyses of cloud, cloud agnostic, and … Application Security Testing (SAST, e.g. SonarQube, Gitlab SAST) o Unit and integration testing (e.g., jest, mocha, chai) • Platforms: o Kubernetes o Gitlab CI/CD (continuous integration/continuous delivery) o Attribute and role-based access control paradigms (ABAC/RBAC) o Linux administration o Splunk administration o Web servers (Tomcat, OpenLiberty, etc.) o Containerization (docker, containerd, etc.) • Cloud More ❯

IT Service Delivery Manager Location: Bridgend (Hybrid – homebased/office/travel across UK & Ireland Salary: £40,000 – £50,000 + Commission We’re looking for a Service Manager to join a high-performing IT managed services consulting team, responsible for delivering seamless onboarding experiences for new clients. From day one, you’ll act as the trusted … of client accounts and services. Manage data transfer or return processes, adhering to privacy and security protocols. Coordinate across teams to ensure a professional and seamless client exit process. Service Transition: Develop and execute comprehensive transition plans, ensuring new services or suppliers align with operational requirements. Conduct readiness assessments to confirm that new systems or suppliers are prepared for … live environments. Collaborate with clients and vendors to foster alignment with service management goals. Produce high-quality documentation, including transition plans and service reports, to maintain clarity throughout the process. Process Optimisation: Continuously refine onboarding, service transition, and offboarding workflows to enhance efficiency. Identify and implement automation opportunities, reducing manual effort and improving client satisfaction. What you More ❯

for a Client Services Manager II to join our London team that is responsible for the EMEA clients of our treasury solution "Integrity". About the role The Client Service Manager (CSM) will be responsible for working with key customer stakeholders and FIS Integrity Management to ensure that we build transparent relationships, with service improvement initiatives where required … and really provide best in class customer satisfaction levels. Manage the service side of the client relationship including escalation, effective oversight of client satisfaction to ensure they remain with FIS. About the team We are global support team who are passionate about helping clients run their financial operations. We cooperate closely together, fostering a collaborative environment where everyone's … contributions are valued. We place a strong emphasis on Client Excellence providing the highest level of service possible. What you will be doing Build professional relationships with key client staff. Successful service delivery - SLA achievement and high level of customer satisfaction. Monitoring overall performance of Integrity Support, along with the client satisfaction. Good communication around issues and More ❯

The Role: As a vital part of the onsite team, the selected candidate will be supporting clients daily. Their commitment to problem ownership, client success, and delivering top-notch service is paramount. Meeting Service Level Agreements and troubleshooting a diverse range of systems are second nature to them. Why Join this Top Partner? Dynamic Service Delivery Function: Enjoy working as part of a broader service delivery function where contributions make a significant impact. Career Progression: The company values career growth as much as the candidate does. Gain relevant qualifications and accreditations to elevate skills, backed by a commitment to supporting professional development. World-Class Environment: Immerse in a world-class environment that thrives More ❯

of the project. Provides guidance and direction to project staff to ensure successful outcomes (i.e., end item deliverables for the project). Actively works to use AMERICAN SYSTEMS' MERGE service delivery framework in the execution of their projects. Follows applicable Service Delivery Models (SDMs) and contributes to their continuous improvement. Promotes a culture of accountability and … operates with focus on achieving our Key Results. Oversees all phases of the project lifecycle to include managing the development and delivery of the Project Management Plan (PM Plan) and project deliverables in accordance with contract terms, established quality standards, and company policy. Identifies and mitigates risks; monitors and manages resources. Procures materials IAW company policy and approves all … to improve existing processes to improve quality and delivery. Provides input into contract reviews and modifications. Coordinates preparations of proposals, plans, and financial conditions of contracts. Expands product/service line with existing customer. Organizes and leads the project team. Recruits, trains, and supervises staff in accordance with company policy contract requirements. Establishes employee goals and conducts employee performance More ❯

Tridentis a fast-growing, values-led Managed Service Provider based in Brighton. Were known for delivering outstanding IT services, driving innovation, and fostering a vibrant, people-first culture. This is an excellent opportunity for a people manager with IT infrastructure expertise to join our leadership team and help shape the future of IT service delivery. What We Offer … you and your family. Cycle to Work scheme and tech discounts. Central Brighton office with social spaces. Your Role: Lead and develop a high-performing technical team. Oversee project delivery and resource planning. Drive service quality and operational efficiency. Anticipate requirements and proactively manage available capacity. Collaborate with sales and service teams. Ensure ISO compliance and high … of large teams - Having conducted performance reviews, workflow management etc. Technical knowledge of the MS stack - Windows OS, Windows Server, Active Directory, Exchange, VM-Ware. A passion for customer service and team development. Ready to make an impact? Discover us on trident.co.uk and apply now More ❯

The Group You'll Be A Part Of The Deskside Support Team Lead is responsible for overseeing the deskside support team, ensuring the delivery of high-quality IT support services to end-users. This role involves managing day-to-day operations, coordinating with other IT teams, and driving continuous improvement in service delivery in alignment with ITIL … manage the deskside support team, including L1 and L2 support engineers. Assign tasks, monitor performance, and provide regular feedback to team members. Foster a positive and collaborative team environment. Service Delivery: Ensure timely and effective resolution of IT support requests and incidents. Monitor Deskside performance metrics and implement improvements as needed. Coordinate with other IT teams to ensure … seamless service delivery. Process Management: Develop and maintain standard operating procedures (SOPs) for deskside support. Ensure adherence to ITIL best practices and organizational policies. Identify and implement process improvements to enhance service efficiency and effectiveness. Incident and Problem Management: Oversee the management of incidents and problems, ensuring root cause analysis and resolution. Maintain and update the Known Error More ❯

Are you a proven leader with a passion for IT operations, team development, and delivering top-tier technical solutions? Do you thrive in a fast-paced Managed Service Provider (MSP) environment, driving efficiency, collaboration, and operational excellence? If so, this is your opportunity to step into a leadership role that truly makes an impact. Key Responsibilities Team Leadership & Development … Lead and develop a high-performing regional Technical Consultant team, ensuring consistent delivery through regular 1-to-1s, performance reviews, and structured mentorship. Operational Excellence : Drive efficiency by refining workflows, processes, and technologies to optimize IT service delivery and meet client expectations. Empowering Growth : Identify skills gaps and implement tailored training programs to upskill the team, ensuring … to deliver high-level IT services and operational support. Strategic Contribution : Represent the regional team in leadership meetings, contributing to the overall operational strategy and vision of the business. Service Auditing : Shadow and audit team members' work to maintain operational consistency and uphold service quality. Escalation Management : Act as the primary escalation point for complex technical and operational More ❯

New Job Alert - Senior Data Analyst - Local Government Transformation A UK local authority is undertaking a significant, multi-year transformation programme across core service areas including Adult Social Care , Children's Services , and Housing . This programme is data-led and insight-driven, aiming to modernise outdated systems, improve service delivery, and foster a culture of continuous … of frontline services Link and reconcile data from disconnected systems to provide accurate, meaningful insights Coach non-technical staff to build internal understanding and capability in data usage Support service leaders in making informed decisions around resources, costs, and delivery models Essential Skills & Experience MUST have recent experience in Local Government or Council settings (Experience with public sector … validation) Familiarity with relevant local government systems, ideally including: Liquid Logic, Mosaic, NEC, RIO, Academy, Jigsaw Experience cleansing and aligning data from multiple disconnected sources Strong understanding of public service data needs (e.g. adult social care, children's services, housing) Able to work independently and collaborate across technical and non-technical teams Desirable (But Not Essential) NHS or public More ❯

July 2025 Supporting the EPR Programme Director in the development and implementation of the unified EPR system across South London and Maudsley NHS Foundation Trust ensuring that its delivery is fit for purpose and is aligned to and supports the Trusts strategic objectives and future service models. This is one of the Trusts high profile programmes of digital … work. Supporting the EPR Programme Director in developing and maintaining an overall EPR Programme Plan with supporting governance and reporting procedures focussing on management by exception, grip, risks to delivery and quality and accountability. Career Progression pathways and development opportunities: We are committed to get the very best out of our staff and support staff in their career aspirations. … holder will work with the Programme Team, ensuring that a person/patient centric view is at the heart of the programme. As the programme aims to transform the delivery of health care across the Trust, the wider needs of our population will be a core component and must underpin the development of the new EPR solution. About us More ❯

have an exciting opportunity for you! Role Overview: We are seeking a visionary leader to oversee and inspire a diverse team of 150 professionals dedicated to Asset Management, Field Service Engineering, Product Support, and Sale Order Management. Your leadership will be pivotal in creating a safe, integrity-driven work environment while actively participating in the personal and professional growth … of your team. Strategic Leadership & Continuous Improvement: Shape and execute strategic and capability plans to enhance Customer Service Delivery. Champion Lean Six Sigma and other operational competitiveness practices to drive efficiency and innovation. Cultivate dedicated teams to ensure outstanding Customer Satisfaction and enhanced performance. Foster the exchange of best practices and leverage synergies across Thales UK CBU's, Domains … and Support Functions. Delivery Excellence: Ensure and exceed all SLAs and KPIs for our contracted Services Delivery Operations. Align with the strategic goals set by the Services Director of Thales UK. Lead transformational activities that secure lasting growth, delighting our customers and fortifying our infrastructure. Key duties: Support to Programs: To deliver customer services operations and show with More ❯