IT Support Contracts in England

IT Support
UK > England

The median IT Support daily rate in England is £200 according to job vacancies posted during the 6 months to 20 May 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
20 May 2024
Same period 2023 Same period 2022
Rank 214 227 264
Rank change year-on-year +13 +37 +63
Contract jobs requiring an IT Support 394 564 740
As % of all contract jobs advertised in England 1.08% 1.16% 1.04%
As % of the Job Titles category 1.17% 1.23% 1.09%
Number of daily rates quoted 244 389 447
10th Percentile £126 £128 £130
25th Percentile £160 £150 £158
Median daily rate (50th Percentile) £200 £200 £188
Median % change year-on-year - +6.67% +13.64%
75th Percentile £250 £251 £250
90th Percentile £325 £350 £375
UK median daily rate £198 £190 £180
% change year-on-year +3.95% +5.56% +12.50%
Number of hourly rates quoted 103 60 125
10th Percentile £10.95 £12.13 £12.48
25th Percentile £12.00 £15.36 £14.00
Median hourly rate £14.49 £20.00 £17.50
Median % change year-on-year -27.58% +14.29% +24.51%
75th Percentile £22.25 £25.81 £20.00
90th Percentile £25.00 £29.37 £24.40
UK median hourly rate £14.49 £18.75 £17.50
% change year-on-year -22.75% +7.14% +25.00%

All Contract IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in England with a recognized job title 33,767 45,838 67,777
% of contract IT jobs with a recognized job title 92.77% 94.60% 95.45%
Number of daily rates quoted 22,422 32,556 48,342
10th Percentile £281 £313 £313
25th Percentile £413 £425 £425
Median daily rate (50th Percentile) £525 £550 £525
Median % change year-on-year -4.55% +4.76% +7.14%
75th Percentile £644 £663 £644
90th Percentile £750 £760 £744
UK median daily rate £525 £543 £525
% change year-on-year -3.23% +3.33% +8.47%
Number of hourly rates quoted 2,441 1,340 1,860
10th Percentile £12.86 £14.25 £12.50
25th Percentile £16.30 £20.00 £15.63
Median hourly rate £37.18 £44.77 £23.00
Median % change year-on-year -16.94% +94.63% +5.80%
75th Percentile £61.30 £65.00 £49.25
90th Percentile £73.75 £77.05 £64.78
UK median hourly rate £36.50 £45.00 £23.91
% change year-on-year -18.89% +88.21% +6.27%

IT Support
Job Vacancy Trend in England

Job postings that featured IT Support in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for IT Support in England

IT Support
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing IT Support in England.

Daily rate trend for IT Support in England

IT Support
Daily Rate Histogram in England

Daily rate distribution for jobs citing IT Support in England over the 6 months to 20 May 2024.

Daily rate histogram for IT Support in England

IT Support
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing IT Support in England.

Hourly rate trend for IT Support in England

IT Support
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing IT Support in England over the 6 months to 20 May 2024.

Hourly rate histogram for IT Support in England

IT Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing IT Support within the England region over the 6 months to 20 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
London +45 129 £210 +1.20% 106
North of England +33 97 £190 -5.00% 135
South East -14 86 £199 -0.63% 115
North West +18 49 £194 -22.50% 61
Yorkshire +21 37 £200 +8.11% 56
Midlands -14 30 £150 -21.05% 90
South West -15 30 £225 +32.35% 71
East of England +1 23 £194 +3.33% 44
East Midlands +7 19 £150 -51.14% 50
North East +12 11 £175 -23.91% 22
West Midlands -3 10 £183 +8.96% 40
IT Support
UK

IT Support Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 20 May 2024, IT Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring IT Support in the job title.

1 236 (59.90%) Windows
2 176 (44.67%) Microsoft
3 166 (42.13%) Microsoft 365
4 164 (41.62%) Active Directory
5 148 (37.56%) Social Skills
6 115 (29.19%) Customer Service
7 96 (24.37%) Windows 10
8 95 (24.11%) Problem-Solving
9 79 (20.05%) Microsoft Office
10 55 (13.96%) ITIL
11 52 (13.20%) SCCM
12 48 (12.18%) Microsoft Intune
13 46 (11.68%) Windows Server
14 44 (11.17%) Microsoft Exchange
15 42 (10.66%) Azure
16 39 (9.90%) Finance
17 36 (9.14%) Security Cleared
18 34 (8.63%) SharePoint
19 33 (8.38%) ServiceNow
20 32 (8.12%) Apple iOS
20 32 (8.12%) VPN
20 32 (8.12%) Video Conferencing
21 29 (7.36%) Firewall
21 29 (7.36%) Apple
22 28 (7.11%) SLA
23 27 (6.85%) Analytical Skills
24 26 (6.60%) LAN
24 26 (6.60%) SC Cleared
25 25 (6.35%) Wireless
25 25 (6.35%) Windows 7

IT Support Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 44 (11.17%) Microsoft Exchange
2 34 (8.63%) SharePoint
3 11 (2.79%) Skype for Business
4 7 (1.78%) CMS
5 2 (0.51%) IIS
6 1 (0.25%) Apache
6 1 (0.25%) Confluence
6 1 (0.25%) Exchange Server 2007
6 1 (0.25%) Exchange Server 2013
6 1 (0.25%) IBM Domino
6 1 (0.25%) JBoss
6 1 (0.25%) nginx
6 1 (0.25%) Tomcat
Applications
1 79 (20.05%) Microsoft Office
2 21 (5.33%) Microsoft Excel
3 8 (2.03%) Microsoft PowerPoint
4 4 (1.02%) Microsoft Project
5 3 (0.76%) Spreadsheet
6 2 (0.51%) Acrobat
6 2 (0.51%) Adobe Creative Suite
6 2 (0.51%) MS Visio
Business Applications
1 3 (0.76%) Orchestrade
2 1 (0.25%) ION MarketView
2 1 (0.25%) Temenos T24
Cloud Services
1 166 (42.13%) Microsoft 365
2 42 (10.66%) Azure
3 16 (4.06%) Entra ID
4 12 (3.05%) AWS
5 8 (2.03%) OneDrive
5 8 (2.03%) Power Platform
6 6 (1.52%) Google Workspace
6 6 (1.52%) WhatsApp
7 4 (1.02%) Asana
7 4 (1.02%) Slack
8 3 (0.76%) Mimecast
9 2 (0.51%) Azure ExpressRoute
9 2 (0.51%) IaaS
9 2 (0.51%) Nutanix
9 2 (0.51%) Rubrik
10 1 (0.25%) Adobe Creative Cloud
10 1 (0.25%) Amazon EC2
10 1 (0.25%) Dynamics 365
10 1 (0.25%) PowerApps
Communications & Networking
1 32 (8.12%) VPN
2 29 (7.36%) Firewall
3 26 (6.60%) LAN
4 25 (6.35%) Wireless
5 23 (5.84%) DNS
6 22 (5.58%) DHCP
7 21 (5.33%) TCP/IP
7 21 (5.33%) Wi-Fi
8 16 (4.06%) WAN
9 11 (2.79%) Internet
9 11 (2.79%) Skype
10 9 (2.28%) Cisco IOS
10 9 (2.28%) VLAN
11 6 (1.52%) Network Security
11 6 (1.52%) SAN
12 4 (1.02%) Remote Desktop
13 2 (0.51%) DKIM
13 2 (0.51%) NAS
13 2 (0.51%) SD-WAN
13 2 (0.51%) Telepresence
Database & Business Intelligence
1 6 (1.52%) Power BI
2 3 (0.76%) Relational Database
3 1 (0.25%) RDBMS
3 1 (0.25%) SQL Server
Development Applications
1 6 (1.52%) JIRA
2 1 (0.25%) MSI
General
1 148 (37.56%) Social Skills
2 39 (9.90%) Finance
3 27 (6.85%) Analytical Skills
4 21 (5.33%) Public Sector
5 19 (4.82%) Manufacturing
6 16 (4.06%) Retail
7 13 (3.30%) Telecoms
8 10 (2.54%) Law
9 8 (2.03%) Marketing
10 6 (1.52%) Banking
10 6 (1.52%) Electronics
11 5 (1.27%) French Language
12 4 (1.02%) Aviation
12 4 (1.02%) Billing
12 4 (1.02%) Front Office
13 3 (0.76%) Advertising
13 3 (0.76%) Financial Institution
13 3 (0.76%) Organisational Skills
13 3 (0.76%) Presentation Skills
14 2 (0.51%) Legal
Libraries, Frameworks & Software Standards
1 3 (0.76%) Middleware
1 3 (0.76%) Software Packaging
2 2 (0.51%) FIX Protocol
3 1 (0.25%) IBM Integration Bus
3 1 (0.25%) LDAP
Miscellaneous
1 32 (8.12%) Video Conferencing
2 21 (5.33%) iPhone
3 19 (4.82%) Onboarding
4 16 (4.06%) Driving Licence
5 10 (2.54%) NHS
6 9 (2.28%) EPoS
6 9 (2.28%) Management Information System
6 9 (2.28%) Self-Motivation
6 9 (2.28%) Virtual Team
7 8 (2.03%) Digital Signage
7 8 (2.03%) Smartphone
8 7 (1.78%) Data Centre
9 6 (1.52%) CMDB
10 5 (1.27%) Foreign Exchange (FX)
11 3 (0.76%) Analytical Mindset
11 3 (0.76%) Blackberry
11 3 (0.76%) BYOD
11 3 (0.76%) iPad
11 3 (0.76%) Life Science
11 3 (0.76%) Renewable Energy
Operating Systems
1 236 (59.90%) Windows
2 96 (24.37%) Windows 10
3 46 (11.68%) Windows Server
4 32 (8.12%) Apple iOS
5 25 (6.35%) Windows 7
6 20 (5.08%) Android
7 16 (4.06%) Linux
8 13 (3.30%) Mac OS
9 10 (2.54%) Unix
10 7 (1.78%) Mac OS X
11 6 (1.52%) Windows Server 2012
12 4 (1.02%) Windows Server 2016
13 3 (0.76%) Ubuntu
13 3 (0.76%) VMS
13 3 (0.76%) Windows Server 2019
14 2 (0.51%) Rocky
15 1 (0.25%) Red Hat Enterprise Linux
Processes & Methodologies
1 115 (29.19%) Customer Service
2 95 (24.11%) Problem-Solving
3 55 (13.96%) ITIL
4 24 (6.09%) Asset Management
5 20 (5.08%) Mobile Device Management
6 19 (4.82%) Problem Management
7 18 (4.57%) Continuous Improvement
7 18 (4.57%) Incident Management
7 18 (4.57%) Service Delivery
8 15 (3.81%) CRM
8 15 (3.81%) Data Protection
8 15 (3.81%) ITSM
9 13 (3.30%) Service Management
9 13 (3.30%) Time Management
10 12 (3.05%) Analytics
10 12 (3.05%) User Experience
11 11 (2.79%) Business Intelligence
11 11 (2.79%) Data Analysis
12 10 (2.54%) Decision-Making
13 9 (2.28%) Knowledge Management
Programming Languages
1 14 (3.55%) SQL
2 8 (2.03%) PowerShell
3 2 (0.51%) Bash
4 1 (0.25%) Java
4 1 (0.25%) Python
4 1 (0.25%) Shell Script
4 1 (0.25%) VBA
Qualifications
1 36 (9.14%) Security Cleared
2 26 (6.60%) SC Cleared
3 18 (4.57%) Degree
4 16 (4.06%) Microsoft Certification
5 15 (3.81%) DBS Check
6 13 (3.30%) ITIL Foundation Certificate
7 11 (2.79%) A+ Certification
8 7 (1.78%) DV Cleared
9 6 (1.52%) MCP
10 4 (1.02%) MCSE
11 3 (0.76%) CCNA
11 3 (0.76%) Cisco Certification
11 3 (0.76%) MCDST
12 2 (0.51%) CTC Cleared
12 2 (0.51%) ITIL Certification
12 2 (0.51%) MCITP
12 2 (0.51%) VMware Certified Professional (VCP)
13 1 (0.25%) Computer Science Degree
13 1 (0.25%) HNC
13 1 (0.25%) MCSA
Quality Assurance & Compliance
1 28 (7.11%) SLA
2 9 (2.28%) Disclosure Scotland
3 3 (0.76%) GAMP
3 3 (0.76%) GxP
4 2 (0.51%) Accessibility
4 2 (0.51%) Cyber Essentials
4 2 (0.51%) Data Quality
5 1 (0.25%) ISO/IEC 27001
System Software
1 164 (41.62%) Active Directory
2 15 (3.81%) VMware Infrastructure
3 9 (2.28%) Hyper-V
4 3 (0.76%) BitLocker
4 3 (0.76%) Virtual Servers
5 2 (0.51%) Microsoft App-V
6 1 (0.25%) Firmware
6 1 (0.25%) NFS
6 1 (0.25%) Terminal Server
6 1 (0.25%) Virtual Machines
6 1 (0.25%) VMware Server
6 1 (0.25%) VMware Workstation
Systems Management
1 52 (13.20%) SCCM
2 48 (12.18%) Microsoft Intune
3 7 (1.78%) SCOM
3 7 (1.78%) SCVMM
4 4 (1.02%) Jamf Pro
5 3 (0.76%) AirWatch
5 3 (0.76%) WSUS
6 2 (0.51%) Active Directory Federation Services
6 2 (0.51%) FortiGate
6 2 (0.51%) NetBackup
6 2 (0.51%) VxRail
7 1 (0.25%) PaperCut
7 1 (0.25%) Single Sign-On
7 1 (0.25%) Systems Management Server (SMS)
Vendors
1 176 (44.67%) Microsoft
2 33 (8.38%) ServiceNow
3 29 (7.36%) Apple
4 24 (6.09%) Citrix
5 21 (5.33%) Cisco
6 19 (4.82%) VMware
7 11 (2.79%) MobileIron
8 10 (2.54%) SAP
9 9 (2.28%) Google
10 7 (1.78%) Mitel
11 6 (1.52%) HP
11 6 (1.52%) Veeam
12 5 (1.27%) Adobe
12 5 (1.27%) Progress
12 5 (1.27%) Zscaler
13 4 (1.02%) Dell
13 4 (1.02%) F5
13 4 (1.02%) Palo Alto
14 3 (0.76%) Okta
14 3 (0.76%) SolarWinds