Service Desk Analyst Jobs in the UK excluding London

Service Desk Analyst
UK > UK excluding London

The median Service Desk Analyst salary in the UK excluding London is £25,000 per year according to job vacancies posted during the 6 months to 9 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
9 May 2024
Same period 2023 Same period 2022
Rank 339 375 340
Rank change year-on-year +36 -35 +21
Permanent jobs requiring a Service Desk Analyst 521 473 706
As % of all permanent jobs advertised in the UK excluding London 0.73% 0.79% 1.00%
As % of the Job Titles category 0.78% 0.88% 1.04%
Number of salaries quoted 411 371 561
10th Percentile £21,250 £21,250 £19,313
25th Percentile £22,750 £23,500 £21,250
Median annual salary (50th Percentile) £25,000 £25,500 £24,500
Median % change year-on-year -1.96% +4.08% +4.26%
75th Percentile £28,750 £29,625 £27,500
90th Percentile £32,725 £33,750 £30,000
UK median annual salary £26,500 £26,500 £25,000
% change year-on-year - +6.00% +4.17%

All Permanent IT Job Vacancies
UK excluding London

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 67,217 53,628 67,833
% of permanent jobs with a recognized job title 94.79% 89.16% 95.77%
Number of salaries quoted 47,585 30,477 42,470
10th Percentile £26,750 £29,750 £28,500
25th Percentile £35,000 £38,750 £37,500
Median annual salary (50th Percentile) £50,000 £53,000 £50,000
Median % change year-on-year -5.66% +6.00% +5.26%
75th Percentile £63,750 £68,750 £66,250
90th Percentile £76,250 £81,250 £80,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

Service Desk Analyst
Job Vacancy Trend in the UK excluding London

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Service Desk Analyst in the UK excluding London

Service Desk Analyst
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing Service Desk Analyst in the UK excluding London.

Salary trend for Service Desk Analyst in the UK excluding London

Service Desk Analyst
Salary Histogram in the UK excluding London

Salary distribution for jobs citing Service Desk Analyst in the UK excluding London over the 6 months to 9 May 2024.

Salary histogram for Service Desk Analyst in the UK excluding London

Service Desk Analyst
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the UK excluding London region over the 6 months to 9 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North of England +112 193 £24,200 -1.22% 24
North West +37 95 £23,500 -6.00% 13
South East -66 90 £26,000 - 12
Midlands +13 85 £27,500 -0.90% 16
Yorkshire +126 76 £24,500 +6.52% 9
East of England +38 58 £26,500 +10.42% 10
South West +9 58 £27,500 +4.76% 8
West Midlands +22 54 £25,000 -12.28% 9
East Midlands -3 31 £28,165 +9.38% 7
North East +6 22 £24,500 - 3
Scotland -84 21 £27,750 +11.00% 4
Wales +4 14 £25,500 +2.00% 3
Northern Ireland - 2 £31,500 - 1
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 9 May 2024, Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring Service Desk Analyst in the job title.

1 288 (55.28%) Microsoft
2 262 (50.29%) Social Skills
3 232 (44.53%) Windows
4 227 (43.57%) Active Directory
5 225 (43.19%) Microsoft 365
6 221 (42.42%) Customer Service
7 162 (31.09%) ITIL
8 136 (26.10%) Problem-Solving
9 108 (20.73%) Microsoft Office
10 91 (17.47%) SLA
11 68 (13.05%) Analytical Skills
12 63 (12.09%) Incident Management
13 60 (11.52%) ITSM
14 58 (11.13%) Windows 10
14 58 (11.13%) Windows Server
15 55 (10.56%) Azure
16 54 (10.36%) ServiceNow
17 52 (9.98%) LAN
18 49 (9.40%) Microsoft Exchange
19 44 (8.45%) Retail
20 42 (8.06%) TCP/IP
21 40 (7.68%) VPN
21 40 (7.68%) Finance
22 39 (7.49%) Service Management
22 39 (7.49%) DNS
23 38 (7.29%) Time Management
24 37 (7.10%) Android
25 36 (6.91%) VoIP
25 36 (6.91%) WAN
25 36 (6.91%) Firewall

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 49 (9.40%) Microsoft Exchange
2 29 (5.57%) SharePoint
3 3 (0.58%) Exchange Server 2013
3 3 (0.58%) IBM Notes
4 2 (0.38%) Confluence
4 2 (0.38%) Exchange Server 2003
4 2 (0.38%) Exchange Server 2007
4 2 (0.38%) Exchange Server 2010
5 1 (0.19%) Skype for Business
Applications
1 108 (20.73%) Microsoft Office
2 18 (3.45%) Microsoft Excel
3 10 (1.92%) Microsoft PowerPoint
4 2 (0.38%) Chatbot
4 2 (0.38%) Microsoft Project
4 2 (0.38%) MS Visio
Business Applications
1 2 (0.38%) assyst
2 1 (0.19%) Remedy ITSM
Cloud Services
1 225 (43.19%) Microsoft 365
2 55 (10.56%) Azure
3 24 (4.61%) SaaS
4 16 (3.07%) Entra ID
5 12 (2.30%) Mimecast
6 4 (0.77%) OneDrive
7 2 (0.38%) AWS
7 2 (0.38%) Dynamics 365
7 2 (0.38%) PaaS
8 1 (0.19%) Cloud Computing
8 1 (0.19%) GCP
8 1 (0.19%) Power Platform
8 1 (0.19%) WeChat
Communications & Networking
1 52 (9.98%) LAN
2 42 (8.06%) TCP/IP
3 40 (7.68%) VPN
4 39 (7.49%) DNS
5 36 (6.91%) Firewall
5 36 (6.91%) VoIP
5 36 (6.91%) WAN
6 28 (5.37%) DHCP
7 20 (3.84%) Wireless
8 15 (2.88%) Internet
9 13 (2.50%) Remote Desktop
10 11 (2.11%) Broadband
11 9 (1.73%) Wi-Fi
12 4 (0.77%) Cisco IOS
13 3 (0.58%) VLAN
14 2 (0.38%) SAN
15 1 (0.19%) Intranet
15 1 (0.19%) IP Telephony
15 1 (0.19%) NAS
15 1 (0.19%) PBX
Database & Business Intelligence
1 5 (0.96%) SQL Server
2 2 (0.38%) SQL Server Integration Services
2 2 (0.38%) SQL Server Reporting Services
3 1 (0.19%) Amazon RDS
3 1 (0.19%) MySQL
3 1 (0.19%) Oracle Reports
3 1 (0.19%) Power BI
Development Applications
1 22 (4.22%) JIRA
General
1 262 (50.29%) Social Skills
2 68 (13.05%) Analytical Skills
3 44 (8.45%) Retail
4 40 (7.68%) Finance
5 35 (6.72%) Law
5 35 (6.72%) Telecoms
6 20 (3.84%) Digital Economy
7 16 (3.07%) Public Sector
8 14 (2.69%) Inclusion and Diversity
9 11 (2.11%) Legal
10 8 (1.54%) French Language
10 8 (1.54%) German Language
10 8 (1.54%) Organisational Skills
11 7 (1.34%) Documentation Skills
12 6 (1.15%) Italian Language
12 6 (1.15%) Portuguese Language
12 6 (1.15%) Spanish Language
12 6 (1.15%) Swedish Language
12 6 (1.15%) Turkish Language
13 4 (0.77%) Advertising
Libraries, Frameworks & Software Standards
1 16 (3.07%) OLE
Miscellaneous
1 28 (5.37%) Smartphone
2 21 (4.03%) Self-Motivation
3 20 (3.84%) Driving Licence
4 17 (3.26%) Management Information System
5 16 (3.07%) Data Centre
6 13 (2.50%) Team-Oriented Environment
7 9 (1.73%) Life Science
8 8 (1.54%) Replication
9 3 (0.58%) EPoS
9 3 (0.58%) Mainframe
9 3 (0.58%) Mobile Computing
10 2 (0.38%) CCTV
10 2 (0.38%) iPad
10 2 (0.38%) Smart City
10 2 (0.38%) Video Conferencing
11 1 (0.19%) e-Learning
11 1 (0.19%) iPhone
11 1 (0.19%) NHS
11 1 (0.19%) Onboarding
11 1 (0.19%) Renewable Energy
Operating Systems
1 232 (44.53%) Windows
2 58 (11.13%) Windows 10
2 58 (11.13%) Windows Server
3 37 (7.10%) Android
4 14 (2.69%) Windows Server 2019
5 13 (2.50%) Windows Server 2016
6 12 (2.30%) Apple iOS
6 12 (2.30%) Windows 7
7 7 (1.34%) Windows Server 2012
8 6 (1.15%) Unix
9 5 (0.96%) Windows Server 2008
10 4 (0.77%) Linux
11 3 (0.58%) Mac OS
11 3 (0.58%) Windows 8
12 2 (0.38%) Windows Server 2003
Processes & Methodologies
1 221 (42.42%) Customer Service
2 162 (31.09%) ITIL
3 136 (26.10%) Problem-Solving
4 63 (12.09%) Incident Management
5 60 (11.52%) ITSM
6 39 (7.49%) Service Management
7 38 (7.29%) Time Management
8 30 (5.76%) Service Delivery
9 24 (4.61%) Root Cause Analysis
10 22 (4.22%) Customer Experience
11 19 (3.65%) Change Management
11 19 (3.65%) Collaborative Working
11 19 (3.65%) Problem Management
12 18 (3.45%) Statistics
13 15 (2.88%) CRM
14 14 (2.69%) Ticket Management
15 12 (2.30%) Proactive Monitoring
16 11 (2.11%) Decision-Making
16 11 (2.11%) Document Management
17 10 (1.92%) Asset Management
Programming Languages
1 16 (3.07%) R
2 13 (2.50%) SQL
3 5 (0.96%) PowerShell
Qualifications
1 35 (6.72%) Degree
2 26 (4.99%) Microsoft Certification
3 25 (4.80%) A+ Certification
4 16 (3.07%) Security Cleared
5 14 (2.69%) ITIL Certification
6 10 (1.92%) DV Cleared
7 9 (1.73%) ITIL Foundation Certificate
8 7 (1.34%) NVQ Level 3
9 6 (1.15%) MCP
9 6 (1.15%) SC Cleared
10 5 (0.96%) DBS Check
11 4 (0.77%) MCITP
11 4 (0.77%) MCSA
12 3 (0.58%) CompTIA Security+
13 2 (0.38%) HND
14 1 (0.19%) CCA
14 1 (0.19%) Citrix Certification
14 1 (0.19%) MCDST
14 1 (0.19%) MCSE
14 1 (0.19%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 91 (17.47%) SLA
2 17 (3.26%) GDPR
3 4 (0.77%) ISO 9001
4 3 (0.58%) ISO 14001
4 3 (0.58%) ISO/IEC 27001
5 1 (0.19%) Accessibility
System Software
1 227 (43.57%) Active Directory
2 9 (1.73%) Hyper-V
2 9 (1.73%) VMware Infrastructure
2 9 (1.73%) vSphere
3 4 (0.77%) XenApp
3 4 (0.77%) XenDesktop
4 2 (0.38%) Citrix Hypervisor
5 1 (0.19%) BitLocker
5 1 (0.19%) Terminal Services
5 1 (0.19%) VMware ESXi
Systems Management
1 20 (3.84%) Microsoft Intune
2 14 (2.69%) SCCM
3 1 (0.19%) IBM BigFix
3 1 (0.19%) Icinga
3 1 (0.19%) Systems Management Server (SMS)
3 1 (0.19%) Tivoli
Vendors
1 288 (55.28%) Microsoft
2 54 (10.36%) ServiceNow
3 22 (4.22%) VMware
4 20 (3.84%) Citrix
5 19 (3.65%) Cisco
6 14 (2.69%) Dell
7 13 (2.50%) Apple
8 11 (2.11%) HP
8 11 (2.11%) Virgin Media
9 10 (1.92%) iManage
9 10 (1.92%) NetApp
10 8 (1.54%) Remedy
10 8 (1.54%) Veeam
11 6 (1.15%) Aderant
12 5 (0.96%) Google
12 5 (0.96%) Splunk
13 4 (0.77%) Sophos
14 3 (0.58%) Lotus
14 3 (0.58%) SolarWinds
14 3 (0.58%) Sun