The table below looks at the statistics for the Desktop Support Engineer role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Desktop Support Engineer in their job title over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
Desktop Support Engineer
Rank 397 428 417
Rank change year-on-year
+31 -11
Contract jobs requiring a Desktop Support Engineer 220 160 189
As % of all contract IT jobs located in the UK 0.38% 0.30% 0.33%
As % of the Job Titles category 0.42% 0.33% 0.35%
Number of daily rates quoted 96 48 55
Average daily rate
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£160 £150 £148
Average daily rate % change year-on-year
+6.66% +1.69%
90% offered a daily rate of more than £110 £98 £100
10% offered a daily rate of more than £244 £200 £263
UK excluding London average daily rate £159 £141 £140
% change year-on-year
+12.38% +0.89%
Number of hourly rates quoted 54 68 77
Average hourly rate £16.00 £13.98 £15.00
Average hourly rate % change year-on-year
+14.49% -6.83%
90% offered a hourly rate of more than £10.50 £12.70 £11.74
10% offered a hourly rate of more than £21.00 £17.80 £20.00
UK excluding London average hourly rate £15.01 £13.87 £14.68
% change year-on-year
+8.23% -5.48%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
52430 48925 53586
As % of all contract IT jobs located in the UK 91.02% 92.73% 92.94%
Number of daily rates quoted 32042 29264 29965
Average daily rate £400 £400 £388
Average daily rate % change year-on-year
- +3.22%
90% offered a daily rate of more than £225 £231 £230
10% offered a daily rate of more than £550 £575 £558
UK excluding London average daily rate £360 £350 £348
% change year-on-year
+2.85% +0.71%
Number of hourly rates quoted 2056 2117 2633
Average hourly rate £17.00 £17.00 £18.25
Average hourly rate % change year-on-year
- -6.84%
90% offered a hourly rate of more than £10.50 £11.00 £11.35
10% offered a hourly rate of more than £40.00 £40.00 £41.50
UK excluding London average hourly rate £16.50 £16.00 £17.50
% change year-on-year
+3.12% -8.57%

Desktop Support Engineer
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Desktop Support Engineer in the job title within the UK as a proportion of the total demand within the Job Titles category.

Desktop Support Engineer Jobs Demand Trend in the UK

Desktop Support Engineer
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Desktop Support Engineer within the UK.

Desktop Support Engineer Daily Rate Trend in the UK

Desktop Support Engineer
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Desktop Support Engineer within the UK over the 3 months to 19 September 2014.

Desktop Support Engineer Daily Rate Histogram in the UK

Desktop Support Engineer
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Desktop Support Engineer within the UK.

Desktop Support Engineer Hourly Rate Trend in the UK

Desktop Support Engineer
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Desktop Support Engineer within the UK over the 3 months to 19 September 2014.

Desktop Support Engineer Hourly Rate Histogram in the UK

Desktop Support Engineer
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Desktop Support Engineer within the UK over the 3 months to 19 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +30 201 £165 +10.00% 23
London +32 71 £160 -20.00% 9
South East +15 60 £190 +26.66% 6
North West +19 27 £185 +29.82% 1
Surrey +1 16 £150 +22.44% 3
City of London +29 14 £215 +7.50% 2
Berkshire +18 13 £300 +50.00% 1
Scotland -4 12 £120 +33.33% 2
West Midlands -18 12 £160 +77.77%
Reading +25 11 £275 - 1
Hampshire -23 11 £225 +25.00%
Yorkshire +8 10 £105 -32.25% 2
East of England -26 8 £163 +30.00% 2
South West -46 7 £133 - 3
West Yorkshire +11 6 £105 - 2
Oxfordshire +1 6 - - 2
Manchester -6 6 £195 +36.84%
Birmingham -3 5 £150 +66.66%
Wakefield - 5 - -
West Sussex +5 4 £128 -27.14%
Buckinghamshire -2 4 £200 -
East Midlands +3 3 £115 -26.40%
Edinburgh -1 3 £130 +44.44% 1
Tyne and Wear -30 3 £225 -
North East -32 3 £225 -
Northamptonshire - 3 £115 -
Warwickshire - 3 £170 -
Staffordshire 0 2 - -
Southampton -14 2 £173 +23.21%
Devon -19 2 - - 1

Desktop Support Engineer
Top 30 Related IT Skills

For the 6 months to 19 September 2014, IT contractor jobs within the UK that cited Desktop Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Desktop Support Engineer in their job title.

1 325 (77.01%) Windows
2 233 (55.21%) Windows 7
3 175 (41.47%) MS Office
4 171 (40.52%) Active Directory
5 170 (40.28%) Windows XP
6 159 (37.68%) Microsoft
7 95 (22.51%) Security Cleared
8 90 (21.33%) Citrix
9 86 (20.38%) SC Cleared
10 75 (17.77%) Blackberry
11 73 (17.30%) Windows Server 2003
12 70 (16.59%) Windows Server 2008
13 66 (15.64%) SCCM
14 62 (14.69%) MS Excel
14 62 (14.69%) ITIL
15 58 (13.74%) Windows Vista
16 54 (12.80%) MS Exchange
17 44 (10.43%) SLA
18 34 (8.06%) Finance
19 29 (6.87%) HP
19 29 (6.87%) Analytical Skills
20 28 (6.64%) LAN
21 26 (6.16%) VMware
22 25 (5.92%) TCP/IP
22 25 (5.92%) Software Deployment
22 25 (5.92%) Windows 8
23 23 (5.45%) DHCP
23 23 (5.45%) Apple
24 22 (5.21%) Cisco
24 22 (5.21%) CA

Desktop Support Engineer
Top Related IT Skills by Category

For the 6 months to 19 September 2014, IT contractor jobs within the UK that cited Desktop Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Desktop Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 54 (12.80%) MS Exchange
2 20 (4.74%) IBM Notes
3 19 (4.50%) SharePoint
4 15 (3.55%) Lync
4 15 (3.55%) Exchange Server 2010
5 14 (3.32%) Exchange Server 2003
6 10 (2.37%) Exchange Server 2007
7 8 (1.90%) Blackberry Enterprise Server
8 4 (0.95%) Lotus Domino
8 4 (0.95%) Exchange Server 2013
9 3 (0.71%) SharePoint 2013
10 1 (0.24%) Site Server
10 1 (0.24%) Documentum
10 1 (0.24%) Captiva
Applications
1 175 (41.47%) MS Office
2 62 (14.69%) MS Excel
3 8 (1.90%) MS Project
3 8 (1.90%) MS Visio
4 6 (1.42%) Acrobat
5 4 (0.95%) MS PowerPoint
6 1 (0.24%) Photoshop
6 1 (0.24%) Adobe Illustrator
Business Applications
1 2 (0.47%) Eikon
2 1 (0.24%) Dynamics CRM
2 1 (0.24%) Remedy ITSM
2 1 (0.24%) 3000 Xtra
Cloud Services
1 4 (0.95%) Office 365
2 3 (0.71%) Google Apps
Communications & Networking
1 28 (6.64%) LAN
2 25 (5.92%) TCP/IP
3 23 (5.45%) DHCP
4 21 (4.98%) VPN
4 21 (4.98%) DNS
5 16 (3.79%) WAN
6 11 (2.61%) Wi-Fi
7 10 (2.37%) 3G
8 9 (2.13%) Internet
9 8 (1.90%) Wireless
9 8 (1.90%) VoIP
10 6 (1.42%) Firewall
11 4 (0.95%) SMS
12 3 (0.71%) Broadband
13 2 (0.47%) IP Telephony
13 2 (0.47%) Network Security
13 2 (0.47%) SAN
13 2 (0.47%) Intranet
14 1 (0.24%) NetScaler
14 1 (0.24%) Cisco Nexus
Database & Business Intelligence
1 4 (0.95%) DTS
2 2 (0.47%) SQL Server
General
1 34 (8.06%) Finance
2 18 (4.27%) Banking
3 4 (0.95%) Investment Banking
3 4 (0.95%) Back Office
4 3 (0.71%) Legal
4 3 (0.71%) Advertising
5 2 (0.47%) Manufacturing
5 2 (0.47%) Telecoms
5 2 (0.47%) Financial Institution
6 1 (0.24%) Law
6 1 (0.24%) Front Office
6 1 (0.24%) Military
6 1 (0.24%) Multimedia
6 1 (0.24%) Retail
6 1 (0.24%) Local Government
6 1 (0.24%) French Language
6 1 (0.24%) German Language
6 1 (0.24%) Japanese Language
6 1 (0.24%) Polish Language
Libraries, Frameworks & Software Standards
1 7 (1.66%) OLE
2 6 (1.42%) Application Packaging
3 3 (0.71%) Software Packaging
Miscellaneous
1 75 (17.77%) Blackberry
2 29 (6.87%) Analytical Skills
3 12 (2.84%) iPad
4 11 (2.61%) iPhone
5 10 (2.37%) Fat Client
5 10 (2.37%) Thin Client
6 9 (2.13%) NHS
7 7 (1.66%) Video Conferencing
8 6 (1.42%) PDA
9 5 (1.18%) Handset
10 3 (0.71%) Fixed Income
11 2 (0.47%) Kindle
11 2 (0.47%) Derivative
11 2 (0.47%) PKI
11 2 (0.47%) Client/Server
11 2 (0.47%) Smartcard
12 1 (0.24%) User Experience
12 1 (0.24%) Digital Media
12 1 (0.24%) EPoS
12 1 (0.24%) Firmware
Operating Systems
1 325 (77.01%) Windows
2 233 (55.21%) Windows 7
3 170 (40.28%) Windows XP
4 73 (17.30%) Windows Server 2003
5 70 (16.59%) Windows Server 2008
6 58 (13.74%) Windows Vista
7 25 (5.92%) Windows 8
8 18 (4.27%) Windows 2000
9 15 (3.55%) Windows Server 2012
10 13 (3.08%) Android
11 12 (2.84%) Apple iOS
12 8 (1.90%) Mac OS
13 7 (1.66%) UNIX
13 7 (1.66%) Linux
13 7 (1.66%) Mac OS X
13 7 (1.66%) Windows Mobile
14 6 (1.42%) Windows 2000 Server
15 3 (0.71%) Red Hat Enterprise Linux
16 2 (0.47%) Windows NT
17 1 (0.24%) Windows Phone
Processes & Methodologies
1 62 (14.69%) ITIL
2 25 (5.92%) Software Deployment
3 21 (4.98%) Incident Management
4 17 (4.03%) Service Management
4 17 (4.03%) Migration
5 12 (2.84%) Change Management
6 9 (2.13%) Configuration Management
6 9 (2.13%) Service Delivery
7 8 (1.90%) Problem Management
8 6 (1.42%) Asset Management
8 6 (1.42%) TQM
8 6 (1.42%) ITSM
8 6 (1.42%) Project Management
9 4 (0.95%) CRM
10 3 (0.71%) Coaching
10 3 (0.71%) Performance Monitoring
10 3 (0.71%) Root Cause Analysis
10 3 (0.71%) Security Management
11 2 (0.47%) Disaster Recovery
11 2 (0.47%) Continuous Improvement
Programming Languages
1 3 (0.71%) Java
1 3 (0.71%) VB
2 2 (0.47%) Korn
2 2 (0.47%) Perl
2 2 (0.47%) SQL
2 2 (0.47%) C
2 2 (0.47%) Bourne shell
3 1 (0.24%) VBA
3 1 (0.24%) PowerShell
Qualifications
1 95 (22.51%) Security Cleared
2 86 (20.38%) SC Cleared
3 20 (4.74%) Microsoft Certification
4 15 (3.55%) MCSE
5 14 (3.32%) MCP
6 7 (1.66%) Degree
7 5 (1.18%) CCNA
7 5 (1.18%) Cisco Certification
7 5 (1.18%) MCITP
7 5 (1.18%) DV Cleared
8 4 (0.95%) Dell Certification
9 3 (0.71%) A+ Certification
9 3 (0.71%) MCSA
9 3 (0.71%) MCTS
9 3 (0.71%) CTC Cleared
10 2 (0.47%) HNC
10 2 (0.47%) ITIL Certification
11 1 (0.24%) ITIL Foundation Certificate
11 1 (0.24%) MCDST
Quality Assurance & Compliance
1 44 (10.43%) SLA
2 2 (0.47%) QA
2 2 (0.47%) ISO 9001
System Software
1 171 (40.52%) Active Directory
2 19 (4.50%) Microsoft App-V
3 17 (4.03%) VMware Infrastructure
4 9 (2.13%) XenApp
5 3 (0.71%) Hyper-V
5 3 (0.71%) XenDesktop
6 2 (0.47%) Xen
6 2 (0.47%) NFS
7 1 (0.24%) Terminal Server
7 1 (0.24%) VMware ESXi
7 1 (0.24%) UAG
Systems Management
1 66 (15.64%) SCCM
2 4 (0.95%) Unicenter
3 3 (0.71%) Systems Management Server (SMS)
4 2 (0.47%) NetBackup
4 2 (0.47%) Nagios
5 1 (0.24%) ZENworks
5 1 (0.24%) OpenView Configuration Management
5 1 (0.24%) SCOM
5 1 (0.24%) ServiceCenter
Vendors
1 159 (37.68%) Microsoft
2 90 (21.33%) Citrix
3 29 (6.87%) HP
4 26 (6.16%) VMware
5 23 (5.45%) Apple
6 22 (5.21%) Cisco
6 22 (5.21%) CA
7 21 (4.98%) Lotus
8 19 (4.50%) AppSense
8 19 (4.50%) Lumension
9 17 (4.03%) Dell
10 12 (2.84%) Sophos
11 8 (1.90%) Symantec
11 8 (1.90%) Adobe
12 7 (1.66%) Remedy
12 7 (1.66%) Reuters
13 6 (1.42%) LANDesk
13 6 (1.42%) Bloomberg
13 6 (1.42%) Compaq
13 6 (1.42%) ServiceNow
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