The table below looks at the statistics for the Desktop Support Engineer role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Desktop Support Engineer in their job title over the 3 months to 28 August 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
28 Aug 2014
Same period 2013 Same period 2012
Desktop Support Engineer
Rank 406 429 400
Rank change year-on-year
+23 -29
Contract jobs requiring a Desktop Support Engineer 218 147 199
As % of all contract IT jobs located in the UK 0.39% 0.28% 0.34%
As % of the Job Titles category 0.42% 0.30% 0.37%
Number of daily rates quoted 97 44 55
Average daily rate
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£155 £150 £140
Average daily rate % change year-on-year
+3.33% +7.14%
90% offered a daily rate of more than £110 £94 £101
10% offered a daily rate of more than £241 £215 £288
UK excluding London average daily rate £155 £139 £130
% change year-on-year
+11.71% +6.73%
Number of hourly rates quoted 55 63 80
Average hourly rate £16.00 £15.00 £15.00
Average hourly rate % change year-on-year
+6.66% -
90% offered a hourly rate of more than £12.27 £11.60 £11.95
10% offered a hourly rate of more than £20.20 £18.80 £20.00
UK excluding London average hourly rate £15.00 £13.92 £14.68
% change year-on-year
+7.73% -5.12%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
51314 48841 53723
As % of all contract IT jobs located in the UK 92.21% 92.73% 92.84%
Number of daily rates quoted 31055 29011 30174
Average daily rate £400 £400 £388
Average daily rate % change year-on-year
- +3.22%
90% offered a daily rate of more than £225 £233 £230
10% offered a daily rate of more than £550 £575 £558
UK excluding London average daily rate £350 £350 £340
% change year-on-year
- +2.94%
Number of hourly rates quoted 1971 2118 2640
Average hourly rate £17.00 £17.50 £19.00
Average hourly rate % change year-on-year
-2.85% -7.89%
90% offered a hourly rate of more than £10.50 £11.00 £11.50
10% offered a hourly rate of more than £40.00 £40.00 £41.00
UK excluding London average hourly rate £16.50 £17.00 £18.00
% change year-on-year
-2.94% -5.55%

Desktop Support Engineer
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Desktop Support Engineer in the job title within the UK as a proportion of the total demand within the Job Titles category.

Desktop Support Engineer Jobs Demand Trend in the UK

Desktop Support Engineer
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Desktop Support Engineer within the UK.

Desktop Support Engineer Daily Rate Trend in the UK

Desktop Support Engineer
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Desktop Support Engineer within the UK over the 3 months to 28 August 2014.

Desktop Support Engineer Daily Rate Histogram in the UK

Desktop Support Engineer
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Desktop Support Engineer within the UK.

Desktop Support Engineer Hourly Rate Trend in the UK

Desktop Support Engineer
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Desktop Support Engineer within the UK over the 3 months to 28 August 2014.

Desktop Support Engineer Hourly Rate Histogram in the UK

Desktop Support Engineer
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Desktop Support Engineer within the UK over the 3 months to 28 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +31 195 £165 +10.00% 21
London +14 62 £159 -20.62% 13
South East +16 61 £168 +11.66% 4
North West +24 28 £193 +35.08%
Scotland -4 14 £115 +27.77% 2
Hampshire -12 14 £190 +5.55%
West Midlands -1 13 £160 +88.23% 1
East of England -26 13 £124 +4.32%
Berkshire +18 12 £300 +50.00% 1
City of London +18 12 £215 +22.85% 3
Surrey 0 12 £150 +17.64%
Reading +21 9 £275 - 1
Aberdeen +17 8 £110 +22.22%
West Sussex +6 8 £128 -27.14%
Oxfordshire +6 7 - - 1
Manchester -2 7 £185 +29.82%
South West -36 7 £133 +26.19% 1
Birmingham +3 5 £150 -
Hayes - 5 - -
Merseyside - 5 £200 -
East Midlands +3 4 £115 -29.23%
Yorkshire +1 4 - - 2
Edinburgh -10 4 £130 +44.44% 1
Warwickshire - 4 £170 -
West Yorkshire +3 3 - - 1
Buckinghamshire +3 3 £200 - 1
Wakefield 0 3 - - 1
Kent -7 3 £130 -13.33% 1
Hertfordshire -14 3 £98 -35.00%
North East -20 3 £225 -

Desktop Support Engineer
Top 30 Related IT Skills

For the 6 months to 28 August 2014, IT contractor jobs within the UK that cited Desktop Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Desktop Support Engineer in their job title.

1 324 (78.83%) Windows
2 233 (56.69%) Windows 7
3 174 (42.34%) MS Office
4 171 (41.61%) Windows XP
5 168 (40.88%) Active Directory
6 157 (38.20%) Microsoft
7 93 (22.63%) Security Cleared
8 86 (20.92%) SC Cleared
9 85 (20.68%) Citrix
10 73 (17.76%) Blackberry
11 72 (17.52%) Windows Server 2008
12 71 (17.27%) Windows Server 2003
13 66 (16.06%) SCCM
14 63 (15.33%) ITIL
15 58 (14.11%) Windows Vista
16 54 (13.14%) MS Excel
17 49 (11.92%) MS Exchange
18 46 (11.19%) SLA
19 33 (8.03%) Finance
20 29 (7.06%) LAN
21 27 (6.57%) Software Deployment
22 23 (5.60%) Windows 8
22 23 (5.60%) Cisco
22 23 (5.60%) CA
23 22 (5.35%) TCP/IP
24 21 (5.11%) VPN
24 21 (5.11%) DNS
24 21 (5.11%) HP
24 21 (5.11%) Microsoft App-V
24 21 (5.11%) AppSense

Desktop Support Engineer
Top Related IT Skills by Category

For the 6 months to 28 August 2014, IT contractor jobs within the UK that cited Desktop Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Desktop Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 49 (11.92%) MS Exchange
2 18 (4.38%) IBM Notes
3 15 (3.65%) SharePoint
4 13 (3.16%) Exchange Server 2003
4 13 (3.16%) Lync
5 11 (2.68%) Exchange Server 2010
6 10 (2.43%) Exchange Server 2007
7 8 (1.95%) Blackberry Enterprise Server
8 4 (0.97%) Exchange Server 2013
9 3 (0.73%) SharePoint 2013
9 3 (0.73%) Lotus Domino
10 1 (0.24%) Documentum
10 1 (0.24%) Site Server
10 1 (0.24%) Captiva
Applications
1 174 (42.34%) MS Office
2 54 (13.14%) MS Excel
3 9 (2.19%) MS Visio
3 9 (2.19%) MS Project
4 7 (1.70%) Acrobat
5 3 (0.73%) MS PowerPoint
6 1 (0.24%) Photoshop
6 1 (0.24%) Adobe Illustrator
Business Applications
1 1 (0.24%) Dynamics CRM
1 1 (0.24%) 3000 Xtra
1 1 (0.24%) Sage 300 ERP
1 1 (0.24%) Eikon
Cloud Services
1 3 (0.73%) Office 365
2 2 (0.49%) Google Apps
Communications & Networking
1 29 (7.06%) LAN
2 22 (5.35%) TCP/IP
3 21 (5.11%) VPN
3 21 (5.11%) DNS
4 20 (4.87%) DHCP
5 16 (3.89%) WAN
6 11 (2.68%) 3G
7 10 (2.43%) Wi-Fi
8 8 (1.95%) Wireless
8 8 (1.95%) VoIP
9 7 (1.70%) Firewall
10 6 (1.46%) Internet
11 5 (1.22%) SMS
12 3 (0.73%) Broadband
13 2 (0.49%) IP Telephony
13 2 (0.49%) Network Security
14 1 (0.24%) NetScaler
14 1 (0.24%) Cisco Nexus
14 1 (0.24%) Intranet
14 1 (0.24%) FTP
Database & Business Intelligence
1 3 (0.73%) DTS
2 1 (0.24%) SQL Server
General
1 33 (8.03%) Finance
2 18 (4.38%) Banking
3 4 (0.97%) Investment Banking
3 4 (0.97%) Back Office
4 3 (0.73%) Telecoms
4 3 (0.73%) Financial Institution
4 3 (0.73%) Legal
5 2 (0.49%) Manufacturing
5 2 (0.49%) Advertising
5 2 (0.49%) Retail
6 1 (0.24%) Multimedia
6 1 (0.24%) Local Government
6 1 (0.24%) French Language
6 1 (0.24%) German Language
6 1 (0.24%) Japanese Language
6 1 (0.24%) Polish Language
6 1 (0.24%) Law
6 1 (0.24%) Front Office
Libraries, Frameworks & Software Standards
1 7 (1.70%) OLE
2 5 (1.22%) Application Packaging
3 3 (0.73%) Software Packaging
Miscellaneous
1 73 (17.76%) Blackberry
2 11 (2.68%) iPad
3 10 (2.43%) Thin Client
3 10 (2.43%) Fat Client
3 10 (2.43%) iPhone
4 8 (1.95%) NHS
5 7 (1.70%) Video Conferencing
6 6 (1.46%) PDA
7 5 (1.22%) Handset
8 3 (0.73%) Fixed Income
8 3 (0.73%) Smartcard
9 2 (0.49%) Derivative
9 2 (0.49%) Client/Server
9 2 (0.49%) Kindle
9 2 (0.49%) PKI
10 1 (0.24%) Digital Media
10 1 (0.24%) EPoS
10 1 (0.24%) Firmware
10 1 (0.24%) Clustering
10 1 (0.24%) CMDB
Operating Systems
1 324 (78.83%) Windows
2 233 (56.69%) Windows 7
3 171 (41.61%) Windows XP
4 72 (17.52%) Windows Server 2008
5 71 (17.27%) Windows Server 2003
6 58 (14.11%) Windows Vista
7 23 (5.60%) Windows 8
8 19 (4.62%) Windows 2000
9 15 (3.65%) Windows Server 2012
10 8 (1.95%) Android
10 8 (1.95%) Apple iOS
11 7 (1.70%) Mac OS
12 6 (1.46%) Windows 2000 Server
12 6 (1.46%) Windows Mobile
12 6 (1.46%) Mac OS X
13 5 (1.22%) Linux
14 4 (0.97%) UNIX
15 2 (0.49%) Red Hat Enterprise Linux
16 1 (0.24%) Windows NT
16 1 (0.24%) Windows Phone
Processes & Methodologies
1 63 (15.33%) ITIL
2 27 (6.57%) Software Deployment
3 21 (5.11%) Incident Management
4 18 (4.38%) Service Management
5 15 (3.65%) Migration
6 12 (2.92%) Change Management
7 11 (2.68%) Configuration Management
8 10 (2.43%) Service Delivery
9 8 (1.95%) Project Management
9 8 (1.95%) TQM
9 8 (1.95%) Problem Management
10 6 (1.46%) Asset Management
11 5 (1.22%) CRM
12 4 (0.97%) ITSM
13 3 (0.73%) Security Management
13 3 (0.73%) Mobile Device Management
13 3 (0.73%) Performance Monitoring
14 2 (0.49%) Time Management
14 2 (0.49%) Continuous Improvement
14 2 (0.49%) Root Cause Analysis
Programming Languages
1 1 (0.24%) C
1 1 (0.24%) Java
1 1 (0.24%) Perl
1 1 (0.24%) SQL
1 1 (0.24%) VB
1 1 (0.24%) VBA
1 1 (0.24%) Korn
1 1 (0.24%) Bourne shell
Qualifications
1 93 (22.63%) Security Cleared
2 86 (20.92%) SC Cleared
3 17 (4.14%) Microsoft Certification
4 13 (3.16%) MCP
5 12 (2.92%) MCSE
6 7 (1.70%) Degree
7 5 (1.22%) MCITP
8 4 (0.97%) DV Cleared
9 3 (0.73%) CTC Cleared
9 3 (0.73%) MCTS
9 3 (0.73%) Dell Certification
9 3 (0.73%) A+ Certification
10 2 (0.49%) ITIL Certification
10 2 (0.49%) HNC
10 2 (0.49%) MCSA
11 1 (0.24%) CCNA
11 1 (0.24%) Cisco Certification
11 1 (0.24%) MCDST
11 1 (0.24%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 46 (11.19%) SLA
2 2 (0.49%) QA
2 2 (0.49%) ISO 9001
System Software
1 168 (40.88%) Active Directory
2 21 (5.11%) Microsoft App-V
3 12 (2.92%) VMware Infrastructure
4 8 (1.95%) XenApp
5 3 (0.73%) XenDesktop
6 2 (0.49%) Hyper-V
7 1 (0.24%) UAG
7 1 (0.24%) Xen
7 1 (0.24%) Terminal Server
7 1 (0.24%) NFS
Systems Management
1 66 (16.06%) SCCM
2 3 (0.73%) Unicenter
3 2 (0.49%) Systems Management Server (SMS)
4 1 (0.24%) Nagios
4 1 (0.24%) ZENworks
4 1 (0.24%) NetBackup
4 1 (0.24%) SCOM
Vendors
1 157 (38.20%) Microsoft
2 85 (20.68%) Citrix
3 23 (5.60%) CA
3 23 (5.60%) Cisco
4 21 (5.11%) AppSense
4 21 (5.11%) HP
4 21 (5.11%) Lumension
5 20 (4.87%) Apple
6 19 (4.62%) Lotus
7 18 (4.38%) VMware
8 16 (3.89%) Dell
9 8 (1.95%) Adobe
9 8 (1.95%) Sophos
10 6 (1.46%) LANDesk
10 6 (1.46%) Remedy
10 6 (1.46%) Compaq
11 5 (1.22%) Reuters
11 5 (1.22%) Bloomberg
11 5 (1.22%) Symantec
11 5 (1.22%) ServiceNow
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