ISO/IEC 20000 Contracts

ISO/IEC 20000 (supersedes BS 15000)
UK

The following table provides summary statistics for contract job vacancies with a requirement for ISO/IEC 20000 skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ISO/IEC 20000 over the 6 months to 26 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
26 Apr 2024
Same period 2023 Same period 2022
Rank 532 646 820
Rank change year-on-year +114 +174 -192
Contract jobs citing ISO/IEC 20000 47 54 40
As % of all contract jobs advertised in the UK 0.11% 0.090% 0.045%
As % of the Quality Assurance & Compliance category 0.75% 0.68% 0.34%
Number of daily rates quoted 39 42 33
10th Percentile £450 £351 £373
25th Percentile £500 £461 £379
Median daily rate (50th Percentile) £600 £575 £450
Median % change year-on-year +4.35% +27.78% +1.96%
75th Percentile - £600 £488
90th Percentile £644 £645 £605
UK excluding London median daily rate £600 £550 £400
% change year-on-year +9.09% +37.50% -17.95%
Number of hourly rates quoted 0 4 0
Median hourly rate - £50.00 -
UK excluding London median hourly rate - £48.75 -

All Quality Assurance and Compliance Skills
UK

ISO/IEC 20000 is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for quality assurance or compliance skills.

Contract vacancies with a requirement for quality assurance or compliance skills 6,249 7,996 11,760
As % of all contract IT jobs advertised in the UK 14.35% 13.33% 13.26%
Number of daily rates quoted 3,946 5,483 8,026
10th Percentile £300 £275 £294
25th Percentile £405 £408 £403
Median daily rate (50th Percentile) £510 £525 £513
Median % change year-on-year -2.86% +2.44% +7.89%
75th Percentile £625 £638 £618
90th Percentile £750 £738 £706
UK excluding London median daily rate £490 £475 £450
% change year-on-year +3.16% +5.56% +5.88%
Number of hourly rates quoted 382 229 302
10th Percentile £10.95 £13.06 £11.75
25th Percentile £13.18 £18.50 £17.06
Median hourly rate £20.80 £37.50 £28.50
Median % change year-on-year -44.53% +31.58% +35.55%
75th Percentile £45.00 £62.00 £49.25
90th Percentile £67.38 £77.50 £67.32
UK excluding London median hourly rate £18.00 £35.00 £21.53
% change year-on-year -48.57% +62.60% +2.50%

ISO/IEC 20000
Job Vacancy Trend

Job postings citing ISO/IEC 20000 as a proportion of all IT jobs advertised.

Job vacancy trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing ISO/IEC 20000.

Daily rate trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Daily Rate Histogram

Daily rate distribution for jobs citing ISO/IEC 20000 over the 6 months to 26 April 2024.

Daily rate histogram for ISO/IEC 20000 in the UK

ISO/IEC 20000
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing ISO/IEC 20000.

Hourly rate trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Top 12 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ISO/IEC 20000 within the UK over the 6 months to 26 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England +111 42 £578 +2.67% 12
UK excluding London +64 30 £600 +9.09% 12
South East +36 22 £600 +20.00% 5
Work from Home +113 20 £575 - 3
London +108 10 £575 - 3
South West +18 3 £575 +24.32% 1
Scotland - 2 £600 - 1
West Midlands +29 1 £700 +30.23% 1
Midlands +26 1 £700 +30.23% 1
North of England +16 1 £350 -39.13% 2
East of England +13 1 £625 -3.85%
North West +9 1 £350 -39.13% 1

ISO/IEC 20000
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (6.38%) SharePoint
Applications
1 1 (2.13%) Microsoft Office
Business Applications
1 5 (10.64%) Sparx Enterprise Architect
2 2 (4.26%) Remedy ITSM
Cloud Services
1 4 (8.51%) Azure
1 4 (8.51%) Microsoft 365
2 1 (2.13%) Azure Synapse Analytics
2 1 (2.13%) OCI
Communications & Networking
1 3 (6.38%) DHCP
1 3 (6.38%) DNS
1 3 (6.38%) TCP/IP
2 2 (4.26%) Firewall
3 1 (2.13%) LAN
3 1 (2.13%) WAN
Database & Business Intelligence
1 1 (2.13%) Tableau
General
1 11 (23.40%) Public Sector
2 10 (21.28%) Local Government
2 10 (21.28%) Social Skills
3 3 (6.38%) Front Office
3 3 (6.38%) Presentation Skills
3 3 (6.38%) Telecoms
4 2 (4.26%) Analytical Skills
4 2 (4.26%) Finance
4 2 (4.26%) Legal
4 2 (4.26%) Organisational Skills
5 1 (2.13%) Influencing Skills
Job Titles
1 25 (53.19%) Architect
2 16 (34.04%) Service Architect
3 10 (21.28%) Service Manager
4 6 (12.77%) Solutions Architect
5 5 (10.64%) Service Transition Manager
5 5 (10.64%) Transition Manager
6 3 (6.38%) Analyst
6 3 (6.38%) Data Engineer
6 3 (6.38%) Infrastructure Engineer
6 3 (6.38%) IT Manager
6 3 (6.38%) IT Services Manager
6 3 (6.38%) Security Architect
6 3 (6.38%) Service Design Manager
7 2 (4.26%) Senior
7 2 (4.26%) Senior Infrastructure Engineer
7 2 (4.26%) Service Analyst
7 2 (4.26%) Service Desk Analyst
7 2 (4.26%) Supplier Manager
8 1 (2.13%) Oracle Solutions Architect
8 1 (2.13%) Service Delivery Manager
Libraries, Frameworks & Software Standards
1 3 (6.38%) .NET
2 1 (2.13%) Oracle Fusion
Miscellaneous
1 4 (8.51%) Management Information System
2 3 (6.38%) Algorithms
3 2 (4.26%) Onboarding
3 2 (4.26%) Self-Motivation
Operating Systems
1 5 (10.64%) Linux
1 5 (10.64%) Unix
1 5 (10.64%) Windows
2 3 (6.38%) Ubuntu
Processes & Methodologies
1 38 (80.85%) ITIL
2 30 (63.83%) Service Management
3 17 (36.17%) Service Design
4 14 (29.79%) IT4IT
5 11 (23.40%) Project Delivery
6 9 (19.15%) PRINCE2
7 8 (17.02%) Data Management
7 8 (17.02%) Service Delivery
7 8 (17.02%) TOGAF
8 7 (14.89%) Continuous Improvement
8 7 (14.89%) Customer Service
8 7 (14.89%) SFIA
9 6 (12.77%) Computer Science
10 5 (10.64%) ArchiMate
10 5 (10.64%) BPMN
10 5 (10.64%) Business Case
10 5 (10.64%) Cybersecurity
10 5 (10.64%) Enterprise Modelling
10 5 (10.64%) Performance Management
10 5 (10.64%) Technical Architecture
Programming Languages
1 3 (6.38%) PowerShell
1 3 (6.38%) VB.NET
2 2 (4.26%) C++
2 2 (4.26%) SQL
3 1 (2.13%) Python
Qualifications
1 16 (34.04%) Security Cleared
2 8 (17.02%) Degree
3 7 (14.89%) DV Cleared
4 5 (10.64%) ITIL Certification
4 5 (10.64%) SC Cleared
5 3 (6.38%) (ISC)2 CCSP
5 3 (6.38%) CCSK
5 3 (6.38%) Cisco Certification
5 3 (6.38%) CISSP
5 3 (6.38%) Microsoft Certification
6 1 (2.13%) Oracle Certification
Quality Assurance & Compliance
1 15 (31.91%) ISO/IEC 27001
2 9 (19.15%) ISO 22301
3 6 (12.77%) NIST
3 6 (12.77%) SLA
4 5 (10.64%) COBIT
4 5 (10.64%) ISO 9001
5 4 (8.51%) Cyber Essentials
6 3 (6.38%) NCSC
7 1 (2.13%) PMO
System Software
1 5 (10.64%) Active Directory
2 3 (6.38%) Hyper-V
2 3 (6.38%) Virtual Machines
2 3 (6.38%) VMware Infrastructure
2 3 (6.38%) vSphere
Systems Management
1 3 (6.38%) WSUS
2 2 (4.26%) IBM BigFix
2 2 (4.26%) Tivoli
3 1 (2.13%) Microsoft Intune
Vendors
1 11 (23.40%) Microsoft
2 6 (12.77%) ServiceNow
3 5 (10.64%) Sparx
4 3 (6.38%) Oracle
4 3 (6.38%) VMware
5 2 (4.26%) Remedy
6 1 (2.13%) Qualys