ISO/IEC 20000 Contracts

ISO/IEC 20000 (supersedes BS 15000)
UK

The following table provides summary statistics for contract job vacancies with a requirement for ISO/IEC 20000 skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ISO/IEC 20000 over the 6 months to 8 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
8 May 2024
Same period 2023 Same period 2022
Rank 540 642 807
Rank change year-on-year +102 +165 -153
Contract jobs citing ISO/IEC 20000 46 51 42
As % of all contract jobs advertised in the UK 0.11% 0.088% 0.048%
As % of the Quality Assurance & Compliance category 0.75% 0.65% 0.36%
Number of daily rates quoted 40 39 33
10th Percentile £450 £350 £373
25th Percentile £500 £453 £379
Median daily rate (50th Percentile) £600 £550 £450
Median % change year-on-year +9.09% +22.22% +4.94%
75th Percentile - £594 £488
90th Percentile £644 £658 £600
UK excluding London median daily rate £600 £550 £400
% change year-on-year +9.09% +37.50% -17.95%
Number of hourly rates quoted 0 4 0
Median hourly rate - £50.00 -
UK excluding London median hourly rate - £48.75 -

All Quality Assurance and Compliance Skills
UK

ISO/IEC 20000 is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for quality assurance or compliance skills.

Contract vacancies with a requirement for quality assurance or compliance skills 6,151 7,793 11,674
As % of all contract IT jobs advertised in the UK 14.26% 13.42% 13.27%
Number of daily rates quoted 3,897 5,360 8,003
10th Percentile £288 £280 £294
25th Percentile £401 £413 £402
Median daily rate (50th Percentile) £513 £525 £513
Median % change year-on-year -2.38% +2.44% +7.89%
75th Percentile £625 £638 £621
90th Percentile £750 £738 £712
UK excluding London median daily rate £485 £479 £450
% change year-on-year +1.25% +6.44% +5.88%
Number of hourly rates quoted 379 234 298
10th Percentile £10.95 £13.29 £12.01
25th Percentile £13.18 £18.50 £16.25
Median hourly rate £20.61 £35.00 £27.50
Median % change year-on-year -41.13% +27.27% +30.95%
75th Percentile £45.00 £60.00 £49.25
90th Percentile £68.15 £77.50 £66.00
UK excluding London median hourly rate £18.00 £32.94 £21.04
% change year-on-year -45.36% +56.57% +0.07%

ISO/IEC 20000
Job Vacancy Trend

Job postings citing ISO/IEC 20000 as a proportion of all IT jobs advertised.

Job vacancy trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing ISO/IEC 20000.

Daily rate trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Daily Rate Histogram

Daily rate distribution for jobs citing ISO/IEC 20000 over the 6 months to 8 May 2024.

Daily rate histogram for ISO/IEC 20000 in the UK

ISO/IEC 20000
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing ISO/IEC 20000.

Hourly rate trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Top 12 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ISO/IEC 20000 within the UK over the 6 months to 8 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England +90 40 £578 +5.00% 16
UK excluding London +65 28 £600 +9.09% 15
Work from Home +114 20 £575 +4.55% 9
South East +20 20 £600 +26.32% 3
London +101 10 £575 +4.55% 3
South West +14 3 £575 +24.32% 2
Scotland - 2 £600 - 1
Midlands +29 1 £700 +30.23% 2
West Midlands +24 1 £700 +30.23% 2
North of England +18 1 £350 -39.13% 3
North West +13 1 £350 -39.13% 1
East of England +5 1 £625 -3.85% 3

ISO/IEC 20000
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (6.52%) SharePoint
Applications
1 1 (2.17%) Microsoft Office
Business Applications
1 5 (10.87%) Sparx Enterprise Architect
2 2 (4.35%) Remedy ITSM
Cloud Services
1 4 (8.70%) Azure
1 4 (8.70%) Microsoft 365
2 1 (2.17%) Azure Synapse Analytics
2 1 (2.17%) OCI
Communications & Networking
1 3 (6.52%) DHCP
1 3 (6.52%) DNS
1 3 (6.52%) TCP/IP
2 2 (4.35%) Firewall
3 1 (2.17%) LAN
3 1 (2.17%) WAN
Database & Business Intelligence
1 1 (2.17%) Tableau
General
1 11 (23.91%) Public Sector
2 10 (21.74%) Local Government
2 10 (21.74%) Social Skills
3 3 (6.52%) Front Office
3 3 (6.52%) Presentation Skills
3 3 (6.52%) Telecoms
4 2 (4.35%) Analytical Skills
4 2 (4.35%) Finance
4 2 (4.35%) Legal
4 2 (4.35%) Organisational Skills
5 1 (2.17%) Influencing Skills
Job Titles
1 24 (52.17%) Architect
2 15 (32.61%) Service Architect
3 10 (21.74%) Service Manager
4 6 (13.04%) Solutions Architect
5 5 (10.87%) Service Transition Manager
5 5 (10.87%) Transition Manager
6 3 (6.52%) Analyst
6 3 (6.52%) Data Engineer
6 3 (6.52%) Infrastructure Engineer
6 3 (6.52%) IT Manager
6 3 (6.52%) IT Services Manager
6 3 (6.52%) Security Architect
6 3 (6.52%) Service Design Manager
7 2 (4.35%) Senior
7 2 (4.35%) Senior Infrastructure Engineer
7 2 (4.35%) Service Analyst
7 2 (4.35%) Service Desk Analyst
7 2 (4.35%) Supplier Manager
8 1 (2.17%) Oracle Solutions Architect
8 1 (2.17%) Service Delivery Manager
Libraries, Frameworks & Software Standards
1 3 (6.52%) .NET
2 1 (2.17%) Oracle Fusion
Miscellaneous
1 4 (8.70%) Management Information System
2 3 (6.52%) Algorithms
3 2 (4.35%) Onboarding
3 2 (4.35%) Self-Motivation
Operating Systems
1 5 (10.87%) Linux
1 5 (10.87%) Unix
1 5 (10.87%) Windows
2 3 (6.52%) Ubuntu
Processes & Methodologies
1 37 (80.43%) ITIL
2 29 (63.04%) Service Management
3 16 (34.78%) Service Design
4 12 (26.09%) IT4IT
5 10 (21.74%) Project Delivery
6 9 (19.57%) PRINCE2
7 8 (17.39%) Data Management
7 8 (17.39%) Service Delivery
7 8 (17.39%) TOGAF
8 7 (15.22%) Continuous Improvement
8 7 (15.22%) Customer Service
8 7 (15.22%) SFIA
9 6 (13.04%) Computer Science
10 5 (10.87%) ArchiMate
10 5 (10.87%) BPMN
10 5 (10.87%) Business Case
10 5 (10.87%) Cybersecurity
10 5 (10.87%) Enterprise Modelling
10 5 (10.87%) Performance Management
10 5 (10.87%) Technical Architecture
Programming Languages
1 3 (6.52%) PowerShell
1 3 (6.52%) VB.NET
2 2 (4.35%) C++
2 2 (4.35%) SQL
3 1 (2.17%) Python
Qualifications
1 15 (32.61%) Security Cleared
2 8 (17.39%) Degree
3 7 (15.22%) DV Cleared
4 6 (13.04%) SC Cleared
5 5 (10.87%) ITIL Certification
6 3 (6.52%) (ISC)2 CCSP
6 3 (6.52%) CCSK
6 3 (6.52%) Cisco Certification
6 3 (6.52%) CISSP
6 3 (6.52%) Microsoft Certification
7 1 (2.17%) Oracle Certification
Quality Assurance & Compliance
1 15 (32.61%) ISO/IEC 27001
2 9 (19.57%) ISO 22301
3 7 (15.22%) SLA
4 6 (13.04%) NIST
5 5 (10.87%) COBIT
5 5 (10.87%) ISO 9001
6 4 (8.70%) Cyber Essentials
7 3 (6.52%) NCSC
8 1 (2.17%) PMO
System Software
1 5 (10.87%) Active Directory
2 3 (6.52%) Hyper-V
2 3 (6.52%) Virtual Machines
2 3 (6.52%) VMware Infrastructure
2 3 (6.52%) vSphere
Systems Management
1 3 (6.52%) WSUS
2 2 (4.35%) IBM BigFix
2 2 (4.35%) Tivoli
3 1 (2.17%) Microsoft Intune
Vendors
1 11 (23.91%) Microsoft
2 6 (13.04%) ServiceNow
3 5 (10.87%) Sparx
4 3 (6.52%) Oracle
4 3 (6.52%) VMware
5 2 (4.35%) Remedy
6 1 (2.17%) Qualys