The table below looks at the statistics for the Support Specialist role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Support Specialist in their job title over the 3 months to 26 November 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
26 Nov 2014
Same period 2013 Same period 2012
Support Specialist
Rank 517 497 504
Rank change year-on-year
-20 +7
Contract jobs requiring a Support Specialist 78 81 69
As % of all contract IT jobs located in the UK 0.14% 0.16% 0.13%
As % of the Job Titles category 0.15% 0.17% 0.14%
Number of daily rates quoted 37 39 44
Average daily rate
Keep up to 90%
of your Daily Rate
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£325 £350 £325
Average daily rate % change year-on-year
-7.14% +7.69%
90% offered a daily rate of more than £153 £253 £225
10% offered a daily rate of more than £500 £450 £525
UK excluding London average daily rate £303 £425 £325
% change year-on-year
-28.82% +30.76%
Number of hourly rates quoted 7 9 4
Average hourly rate £18.75 £18.50 £24.00
Average hourly rate % change year-on-year
+1.35% -22.91%
90% offered a hourly rate of more than £14.25 £13.08 £15.90
10% offered a hourly rate of more than £26.92 £23.09 £30.00
UK excluding London average hourly rate £19.50 £18.71 £30.00
% change year-on-year
+4.25% -37.65%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
50887 47919 48399
As % of all contract IT jobs located in the UK 90.76% 92.66% 93.07%
Number of daily rates quoted 32224 29016 27128
Average daily rate £400 £400 £388
Average daily rate % change year-on-year
- +3.22%
90% offered a daily rate of more than £225 £225 £225
10% offered a daily rate of more than £575 £575 £570
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 2084 2089 2613
Average hourly rate £16.00 £17.00 £18.50
Average hourly rate % change year-on-year
-5.88% -8.10%
90% offered a hourly rate of more than £10.50 £11.00 £11.00
10% offered a hourly rate of more than £38.00 £37.80 £40.50
UK excluding London average hourly rate £16.00 £16.00 £18.00
% change year-on-year
- -11.11%

Support Specialist
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Support Specialist in the job title within the UK as a proportion of the total demand within the Job Titles category.

Support Specialist Jobs Demand Trend in the UK

Support Specialist
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Support Specialist within the UK.

Support Specialist Daily Rate Trend in the UK

Support Specialist
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Support Specialist within the UK over the 3 months to 26 November 2014.

Support Specialist Daily Rate Histogram in the UK

Support Specialist
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Support Specialist within the UK.

Support Specialist Hourly Rate Trend in the UK

Support Specialist
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Support Specialist within the UK over the 3 months to 26 November 2014.

Support Specialist Hourly Rate Histogram in the UK

Support Specialist
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Support Specialist within the UK over the 3 months to 26 November 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -15 74 £345 -1.42% 41
London +6 32 £420 +38.27% 14
South East -21 18 £404 -5.00% 7
City of London +20 7 £270 -12.55% 4
South West -26 6 £155 -
Surrey -6 5 £411 - 1
West Midlands -10 5 £280 -41.05% 3
Berkshire -8 4 £215 -49.41% 1
East Midlands - 4 - - 2
North West -8 3 £325 +43.80% 7
Yorkshire -14 3 £250 +38.88% 4
Hampshire -24 3 £384 -13.52% 3
Dorset - 3 £150 -
Wiltshire - 3 £446 -
North East - 3 - - 2
Tyne and Wear - 3 - -
Birmingham -1 2 - - 2
Brighton - 2 £445 -
East Sussex - 2 £445 -
Buckinghamshire - 2 - - 2
Swindon - 2 £430 -
Reading +12 1 - - 1
West Yorkshire -5 1 £250 - 4
Slough -10 1 - -
East of England -11 1 - - 2
Manchester -16 1 £325 - 4
Bracknell - 1 - -
Solihull - 1 £200 -
Newcastle upon Tyne - 1 - -
Essex - 1 - -

Support Specialist
Top 30 Related IT Skills

For the 6 months to 26 November 2014, IT contractor jobs within the UK that cited Support Specialist in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Specialist in their job title.

1 63 (40.38%) Windows
2 35 (22.44%) Oracle
3 34 (21.79%) SQL
4 33 (21.15%) Active Directory
5 31 (19.87%) Linux
6 30 (19.23%) Windows 7
7 29 (18.59%) Microsoft
8 28 (17.95%) Finance
9 25 (16.03%) UNIX
10 23 (14.74%) Windows Server 2008
11 21 (13.46%) MS Office
12 20 (12.82%) Red Hat
12 20 (12.82%) Windows Server 2003
13 19 (12.18%) Banking
13 19 (12.18%) Red Hat Enterprise Linux
13 19 (12.18%) Analytical Skills
14 18 (11.54%) Migration
15 15 (9.62%) VMware
15 15 (9.62%) Middleware
16 14 (8.97%) Shell Script
16 14 (8.97%) ITIL
16 14 (8.97%) Java
16 14 (8.97%) FIX Protocol
16 14 (8.97%) SCCM
17 13 (8.33%) WebSphere
17 13 (8.33%) Windows Server 2012
17 13 (8.33%) Perl
17 13 (8.33%) Windows XP
17 13 (8.33%) TCP/IP
18 12 (7.69%) HP

Support Specialist
Top Related IT Skills by Category

For the 6 months to 26 November 2014, IT contractor jobs within the UK that cited Support Specialist in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Specialist in their job title. Up to 20 skills are shown per category.

Application Platforms
1 13 (8.33%) WebSphere
2 11 (7.05%) MS Exchange
3 9 (5.77%) WebLogic
4 6 (3.85%) TIBCO EMS
5 5 (3.21%) Apache
6 4 (2.56%) SharePoint
6 4 (2.56%) BizTalk Server
6 4 (2.56%) Exchange Server 2010
7 3 (1.92%) Lync
7 3 (1.92%) Oracle Service Bus
7 3 (1.92%) MQSeries
7 3 (1.92%) Tomcat
7 3 (1.92%) JBoss
7 3 (1.92%) IBM Notes
8 2 (1.28%) Documentum
8 2 (1.28%) FileNet
8 2 (1.28%) WebSphere Portal
9 1 (0.64%) Exchange Server 2013
9 1 (0.64%) WorkSite
9 1 (0.64%) Blackberry Enterprise Server
Applications
1 21 (13.46%) MS Office
2 9 (5.77%) MS Excel
3 7 (4.49%) Spreadsheet
4 5 (3.21%) MS Project
5 1 (0.64%) Final Cut Pro
5 1 (0.64%) Adobe Creative Suite
5 1 (0.64%) MS PowerPoint
5 1 (0.64%) CINEMA 4D
5 1 (0.64%) Maya
5 1 (0.64%) Quicktime
Business Applications
1 4 (2.56%) Markit EDM
2 3 (1.92%) Cerner Millennium
2 3 (1.92%) Summit
2 3 (1.92%) BASE24
2 3 (1.92%) Oracle Applications
2 3 (1.92%) BusinessWorks
3 1 (0.64%) SimCorp Dimension
Cloud Services
1 2 (1.28%) SaaS
2 1 (0.64%) Office 365
2 1 (0.64%) IaaS
Communications & Networking
1 13 (8.33%) TCP/IP
2 12 (7.69%) Firewall
3 10 (6.41%) NetScaler
4 9 (5.77%) SAN
5 7 (4.49%) DNS
6 6 (3.85%) LAN
7 5 (3.21%) HTTP
7 5 (3.21%) WAN
7 5 (3.21%) LDAP
8 4 (2.56%) MPLS
8 4 (2.56%) DHCP
8 4 (2.56%) SSL
8 4 (2.56%) Fibre Channel
9 3 (1.92%) NAS
9 3 (1.92%) IPv6
9 3 (1.92%) Ethernet
9 3 (1.92%) VoIP
9 3 (1.92%) Broadband
10 2 (1.28%) WLAN
10 2 (1.28%) FTP
Database & Business Intelligence
1 9 (5.77%) SQL Server
2 4 (2.56%) SQL Server 2008
3 3 (1.92%) Oracle ODI
3 3 (1.92%) Hadoop
3 3 (1.92%) Oracle Database
3 3 (1.92%) NonStop SQL
3 3 (1.92%) PowerMart
3 3 (1.92%) Data Warehouse
4 2 (1.28%) MySQL
4 2 (1.28%) Crystal Reports
4 2 (1.28%) Oracle Reports
5 1 (0.64%) Relational Database
5 1 (0.64%) PostgreSQL
5 1 (0.64%) MS Access
Development Applications
1 3 (1.92%) Visual Studio
2 2 (1.28%) Atlassian Bamboo
3 1 (0.64%) Eclipse
3 1 (0.64%) Ant
General
1 28 (17.95%) Finance
2 19 (12.18%) Banking
3 12 (7.69%) Front Office
4 9 (5.77%) Telecoms
5 6 (3.85%) Retail
6 4 (2.56%) Pharmaceutical
6 4 (2.56%) Investment Banking
7 3 (1.92%) Marketing
8 2 (1.28%) Electronics
8 2 (1.28%) Back Office
8 2 (1.28%) Publishing
8 2 (1.28%) Legal
8 2 (1.28%) French Language
8 2 (1.28%) German Language
9 1 (0.64%) Retail Banking
9 1 (0.64%) Financial Institution
9 1 (0.64%) Advertising
9 1 (0.64%) Law
Libraries, Frameworks & Software Standards
1 15 (9.62%) Middleware
2 14 (8.97%) FIX Protocol
3 11 (7.05%) WebSphere MQ
4 7 (4.49%) Web Services
4 7 (4.49%) .NET
5 6 (3.85%) HTML
6 5 (3.21%) XML
7 4 (2.56%) J2EE
7 4 (2.56%) Rendezvous
7 4 (2.56%) WCF
7 4 (2.56%) WF
7 4 (2.56%) Django
7 4 (2.56%) AppFabric
8 3 (1.92%) SOAP
9 2 (1.28%) JSP
9 2 (1.28%) ASP.NET
9 2 (1.28%) CSS
9 2 (1.28%) ASP.NET Web Forms
9 2 (1.28%) Application Packaging
9 2 (1.28%) .NET Framework
Miscellaneous
1 19 (12.18%) Analytical Skills
2 9 (5.77%) Foreign Exchange (FX)
3 6 (3.85%) Computer Science
4 5 (3.21%) SWIFT
4 5 (3.21%) Equities
4 5 (3.21%) Blackberry
5 4 (2.56%) NHS
5 4 (2.56%) Clustering
6 3 (1.92%) Kindle
6 3 (1.92%) Tandem
7 2 (1.28%) HACMP
7 2 (1.28%) Management Information System
7 2 (1.28%) Video Conferencing
7 2 (1.28%) iPad
7 2 (1.28%) Social Media
7 2 (1.28%) Mobile App
8 1 (0.64%) Digital Media
8 1 (0.64%) Video Editing
8 1 (0.64%) Fat Client
8 1 (0.64%) iSeries
Operating Systems
1 63 (40.38%) Windows
2 31 (19.87%) Linux
3 30 (19.23%) Windows 7
4 25 (16.03%) UNIX
5 23 (14.74%) Windows Server 2008
6 20 (12.82%) Windows Server 2003
7 19 (12.18%) Red Hat Enterprise Linux
8 13 (8.33%) Windows Server 2012
8 13 (8.33%) Windows XP
9 6 (3.85%) Mac OS X
9 6 (3.85%) Windows 8
10 4 (2.56%) Windows Vista
11 3 (1.92%) Android
11 3 (1.92%) AIX
12 2 (1.28%) Solaris
12 2 (1.28%) Mac OS X Server
12 2 (1.28%) CentOS
12 2 (1.28%) Apple iOS
Processes & Methodologies
1 18 (11.54%) Migration
2 14 (8.97%) ITIL
3 11 (7.05%) Incident Management
4 10 (6.41%) E-Commerce
4 10 (6.41%) Project Management
5 9 (5.77%) Risk Management
6 8 (5.13%) Asset Management
6 8 (5.13%) Root Cause Analysis
7 6 (3.85%) ITSM
7 6 (3.85%) Change Control
8 5 (3.21%) User Acceptance Testing
8 5 (3.21%) Electronic Trading
8 5 (3.21%) Performance Management
8 5 (3.21%) Performance Analysis
8 5 (3.21%) Change Management
8 5 (3.21%) Service Management
9 4 (2.56%) CRM
9 4 (2.56%) Web Development
9 4 (2.56%) Line Management
9 4 (2.56%) Problem Management
Programming Languages
1 34 (21.79%) SQL
2 14 (8.97%) Shell Script
2 14 (8.97%) Java
3 13 (8.33%) Perl
4 12 (7.69%) PL/SQL
5 10 (6.41%) PowerShell
6 6 (3.85%) C#
7 5 (3.21%) Python
8 4 (2.56%) VBScript
8 4 (2.56%) Korn
9 2 (1.28%) JavaScript
9 2 (1.28%) AWK
9 2 (1.28%) sed
10 1 (0.64%) WebLogic Scripting Tool
10 1 (0.64%) COBOL
10 1 (0.64%) VB
10 1 (0.64%) RPG
Qualifications
1 10 (6.41%) Security Cleared
2 9 (5.77%) SC Cleared
2 9 (5.77%) Degree
3 5 (3.21%) Microsoft Certification
4 4 (2.56%) CCNA
4 4 (2.56%) Cisco Certification
5 3 (1.92%) DV Cleared
6 2 (1.28%) MCSE
7 1 (0.64%) PRINCE2 Practitioner
7 1 (0.64%) ISTQB Foundation Certification
7 1 (0.64%) ISEB
7 1 (0.64%) CCNP
7 1 (0.64%) MCSD
Quality Assurance & Compliance
1 8 (5.13%) SLA
2 3 (1.92%) ISO 9001
3 2 (1.28%) PCI DSS
3 2 (1.28%) QA
4 1 (0.64%) Data Quality
System Software
1 33 (21.15%) Active Directory
2 10 (6.41%) VMware Infrastructure
3 9 (5.77%) XenApp
4 7 (4.49%) XenDesktop
5 6 (3.85%) vSphere
6 4 (2.56%) NFS
6 4 (2.56%) Hyper-V
6 4 (2.56%) Oracle RAC
7 3 (1.92%) Microsoft App-V
8 2 (1.28%) Veritas Volume Manager
8 2 (1.28%) Veritas Cluster Server
9 1 (0.64%) NLBS
9 1 (0.64%) Citrix Presentation Server
9 1 (0.64%) Xen
9 1 (0.64%) VMware ESX
9 1 (0.64%) Firmware
9 1 (0.64%) Terminal Services
Systems Management
1 14 (8.97%) SCCM
2 10 (6.41%) Control-M
3 7 (4.49%) Tivoli
4 6 (3.85%) Puppet
5 5 (3.21%) SCOM
5 5 (3.21%) Symantec Endpoint Protection
5 5 (3.21%) Nagios
6 4 (2.56%) BMC PATROL
6 4 (2.56%) ITRS Geneos
6 4 (2.56%) SCVMM
7 3 (1.92%) SCOrch
7 3 (1.92%) Backup Exec
7 3 (1.92%) Oracle Enterprise Manager
8 2 (1.28%) Norton AntiVirus
8 2 (1.28%) OpenView
8 2 (1.28%) NetBackup
8 2 (1.28%) Opscode Chef
8 2 (1.28%) Casper Suite
9 1 (0.64%) FortiGate
Vendors
1 35 (22.44%) Oracle
2 29 (18.59%) Microsoft
3 20 (12.82%) Red Hat
4 15 (9.62%) VMware
5 12 (7.69%) HP
5 12 (7.69%) Citrix
6 11 (7.05%) Cisco
6 11 (7.05%) Symantec
7 9 (5.77%) Dell
8 7 (4.49%) TIBCO
9 6 (3.85%) Remedy
9 6 (3.85%) IBM
9 6 (3.85%) Sun
10 5 (3.21%) Apple
10 5 (3.21%) Informatica
10 5 (3.21%) Sybase
11 4 (2.56%) CheckPoint
11 4 (2.56%) Adobe
12 3 (1.92%) Lumension
12 3 (1.92%) Veeam
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