Support Specialist
UK

The median Support Specialist salary in the UK is £37,500 per year according to job vacancies posted during the 6 months to 27 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
27 Apr 2024
Same period 2023 Same period 2022
Rank 442 784 938
Rank change year-on-year +342 +154 -154
Permanent jobs requiring a Support Specialist 529 186 294
As % of all permanent jobs advertised in the UK 0.54% 0.18% 0.19%
As % of the Job Titles category 0.57% 0.19% 0.20%
Number of salaries quoted 362 139 220
10th Percentile £27,500 £32,319 £27,400
25th Percentile £30,476 £36,250 £32,500
Median annual salary (50th Percentile) £37,500 £45,000 £40,000
Median % change year-on-year -16.67% +12.50% +10.34%
75th Percentile £52,500 £53,750 £58,750
90th Percentile £59,000 £62,500 £70,000
UK excluding London median annual salary £35,000 £44,535 £35,000
% change year-on-year -21.41% +27.24% -

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 92,756 95,826 148,057
% of permanent jobs with a recognized job title 94.61% 91.56% 96.06%
Number of salaries quoted 66,592 60,202 85,221
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,500
Median annual salary (50th Percentile) £52,550 £60,000 £60,000
Median % change year-on-year -12.42% - +9.09%
75th Percentile £71,250 £81,250 £78,750
90th Percentile £90,000 £100,000 £96,250
UK excluding London median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% +5.26%

Support Specialist
Job Vacancy Trend

Job postings that featured Support Specialist in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Support Specialist in the UK

Support Specialist
Salary Trend

3-month moving average salary quoted in jobs citing Support Specialist.

Salary trend for Support Specialist in the UK

Support Specialist
Salary Histogram

Salary distribution for jobs citing Support Specialist over the 6 months to 27 April 2024.

Salary histogram for Support Specialist in the UK

Support Specialist
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Specialist within the UK over the 6 months to 27 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +370 492 £40,000 -13.04% 78
UK excluding London +211 309 £35,000 -21.41% 55
London +245 204 £47,500 +2.15% 26
Work from Home +130 122 £45,000 -3.74% 21
South East +93 82 £55,000 +22.22% 11
North of England +119 81 £35,000 -36.36% 10
Midlands +27 53 £32,500 -35.00% 10
North West +46 41 £32,000 -41.82% 7
East of England +42 39 £33,895 -23.89% 10
Yorkshire +125 37 £35,579 +0.93% 2
West Midlands +51 35 £32,500 -35.00% 6
South West +26 31 £31,000 -4.62% 9
East Midlands -20 18 £29,000 -29.27% 4
Wales +22 11 £34,000 +46.24% 1
Scotland -64 8 £28,500 +3.64% 4
Isle of Man - 4 £37,000 -
North East 0 3 £32,500 -18.75% 1

Support Specialist Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 27 April 2024, Support Specialist job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Support Specialist in the job title.

1 258 (48.77%) Windows
2 247 (46.69%) Microsoft
3 238 (44.99%) Social Skills
4 214 (40.45%) Active Directory
5 200 (37.81%) Microsoft 365
6 182 (34.40%) Degree
7 150 (28.36%) SCCM
8 146 (27.60%) Windows 10
9 138 (26.09%) Microsoft Exchange
10 129 (24.39%) Computer Science
11 127 (24.01%) Android
12 125 (23.63%) Video Conferencing
13 122 (23.06%) Cisco
14 121 (22.87%) Wireless
15 116 (21.93%) WAN
16 113 (21.36%) Citrix
17 112 (21.17%) Computer Science Degree
18 110 (20.79%) WebEx
18 110 (20.79%) BCP
19 107 (20.23%) Cisco IOS
19 107 (20.23%) Business Continuity
19 107 (20.23%) SD-WAN
20 106 (20.04%) Master's Degree
20 106 (20.04%) Mobile Device Management
21 105 (19.85%) Business Continuity Planning
21 105 (19.85%) AirWatch
21 105 (19.85%) XenApp
21 105 (19.85%) XenDesktop
21 105 (19.85%) VMware ESXi
21 105 (19.85%) Contract Negotiation

Support Specialist Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 138 (26.09%) Microsoft Exchange
2 46 (8.70%) SharePoint
3 14 (2.65%) Skype for Business
4 7 (1.32%) OpenStack
5 5 (0.95%) JBoss
6 4 (0.76%) Confluence
7 2 (0.38%) CMS
Applications
1 35 (6.62%) Microsoft Office
2 9 (1.70%) Microsoft Excel
3 6 (1.13%) Microsoft PowerPoint
4 2 (0.38%) Adobe Illustrator
4 2 (0.38%) InCopy
4 2 (0.38%) InDesign
4 2 (0.38%) Photoshop
5 1 (0.19%) Adobe Creative Suite
5 1 (0.19%) Microsoft Project
5 1 (0.19%) MS Visio
Business Applications
1 5 (0.95%) Dynamics AX
1 5 (0.95%) Oracle ERP
1 5 (0.95%) Temenos T24
2 4 (0.76%) Magento
2 4 (0.76%) NetSuite
3 2 (0.38%) Dynamics CRM
3 2 (0.38%) Unit4 Business World
4 1 (0.19%) iTrent
4 1 (0.19%) Raiser’s Edge
4 1 (0.19%) Sage 300 ERP
Cloud Services
1 200 (37.81%) Microsoft 365
2 60 (11.34%) Azure
3 39 (7.37%) Power Platform
4 26 (4.91%) Entra ID
5 16 (3.02%) SaaS
6 14 (2.65%) AWS
6 14 (2.65%) Azure Monitor
6 14 (2.65%) Azure Storage
7 8 (1.51%) Nutanix
8 7 (1.32%) Google Workspace
8 7 (1.32%) Power Automate
9 6 (1.13%) PowerApps
10 5 (0.95%) Cloud Computing
10 5 (0.95%) GCP
10 5 (0.95%) Slack
11 4 (0.76%) Mimecast
12 3 (0.57%) Asana
12 3 (0.57%) Azure Data Factory
12 3 (0.57%) OneDrive
13 2 (0.38%) Azure DevOps
Communications & Networking
1 121 (22.87%) Wireless
2 116 (21.93%) WAN
3 110 (20.79%) WebEx
4 107 (20.23%) Cisco IOS
4 107 (20.23%) SD-WAN
5 42 (7.94%) DNS
6 30 (5.67%) DHCP
7 25 (4.73%) Firewall
8 17 (3.21%) VPN
9 14 (2.65%) LAN
9 14 (2.65%) Skype
10 10 (1.89%) FTP
10 10 (1.89%) Internet
10 10 (1.89%) TCP/IP
11 9 (1.70%) 5G
11 9 (1.70%) Ethernet
12 8 (1.51%) Wi-Fi
13 6 (1.13%) SSL
14 5 (0.95%) Broadband
14 5 (0.95%) SMTP
Database & Business Intelligence
1 23 (4.35%) Power BI
2 16 (3.02%) QlikView
2 16 (3.02%) SQL Server
3 12 (2.27%) BusinessObjects
3 12 (2.27%) Relational Database
4 5 (0.95%) Crystal Reports
5 4 (0.76%) NoSQL
6 2 (0.38%) DataStage
6 2 (0.38%) MongoDB
6 2 (0.38%) SQL Server Integration Services
7 1 (0.19%) Data Warehouse
Development Applications
1 10 (1.89%) JIRA
2 2 (0.38%) Eclipse
3 1 (0.19%) Bitbucket
3 1 (0.19%) Git
General
1 238 (44.99%) Social Skills
2 51 (9.64%) Finance
3 37 (6.99%) Law
4 24 (4.54%) Analytical Skills
5 21 (3.97%) Inclusion and Diversity
6 20 (3.78%) Retail
6 20 (3.78%) Telecoms
7 19 (3.59%) Legal
8 16 (3.02%) Banking
9 11 (2.08%) Organisational Skills
10 8 (1.51%) Games
11 7 (1.32%) German Language
12 6 (1.13%) Electronics
12 6 (1.13%) Front Office
13 5 (0.95%) Manufacturing
13 5 (0.95%) Marketing
14 4 (0.76%) Back Office
14 4 (0.76%) French Language
14 4 (0.76%) Investment Banking
14 4 (0.76%) Multimedia
Libraries, Frameworks & Software Standards
1 14 (2.65%) ARM Templates
2 10 (1.89%) HTML
3 9 (1.70%) EDI
4 6 (1.13%) .NET
4 6 (1.13%) FIX Protocol
4 6 (1.13%) JSON
5 5 (0.95%) Oracle Fusion
5 5 (0.95%) REST
5 5 (0.95%) Web Services
6 4 (0.76%) XMPP
7 2 (0.38%) EDIFACT
7 2 (0.38%) XML
8 1 (0.19%) EJB
8 1 (0.19%) SAML
Miscellaneous
1 125 (23.63%) Video Conferencing
2 105 (19.85%) Wiki
3 37 (6.99%) Self-Motivation
4 29 (5.48%) Driving Licence
5 28 (5.29%) Onboarding
6 23 (4.35%) Data Centre
6 23 (4.35%) Management Information System
7 15 (2.84%) PKI
8 6 (1.13%) Smartphone
9 5 (0.95%) Blackberry
9 5 (0.95%) Client/Server
10 4 (0.76%) CMDB
10 4 (0.76%) EFT
10 4 (0.76%) Equities
10 4 (0.76%) Foreign Exchange (FX)
10 4 (0.76%) Market Risk
11 3 (0.57%) CCTV
11 3 (0.57%) Product Ownership
11 3 (0.57%) Video\Live Streaming
12 2 (0.38%) BYOD
Operating Systems
1 258 (48.77%) Windows
2 146 (27.60%) Windows 10
3 127 (24.01%) Android
4 60 (11.34%) Linux
5 48 (9.07%) Windows Server
6 28 (5.29%) Windows Server 2016
7 25 (4.73%) Windows Server 2019
8 16 (3.02%) Mac OS
9 13 (2.46%) Apple iOS
10 11 (2.08%) Windows NT
10 11 (2.08%) Windows Server 2012
11 9 (1.70%) Red Hat Enterprise Linux
12 8 (1.51%) CentOS
13 7 (1.32%) Unix
14 6 (1.13%) AIX
15 3 (0.57%) Windows 7
16 1 (0.19%) Debian
16 1 (0.19%) Mac OS X
16 1 (0.19%) Scientific Linux
16 1 (0.19%) Ubuntu
Processes & Methodologies
1 129 (24.39%) Computer Science
2 110 (20.79%) BCP
3 107 (20.23%) Business Continuity
4 106 (20.04%) Mobile Device Management
5 105 (19.85%) Application Virtualisation
5 105 (19.85%) Business Continuity Planning
5 105 (19.85%) Contract Negotiation
6 99 (18.71%) Problem-Solving
7 87 (16.45%) Customer Service
8 80 (15.12%) ITIL
9 41 (7.75%) Service Management
10 30 (5.67%) Agile
10 30 (5.67%) Business Intelligence
11 26 (4.91%) Continuous Improvement
12 25 (4.73%) DevOps
12 25 (4.73%) Incident Management
12 25 (4.73%) Project Management
13 23 (4.35%) Stakeholder Management
14 22 (4.16%) CI/CD
14 22 (4.16%) ERP
Programming Languages
1 46 (8.70%) SQL
2 23 (4.35%) C#
3 21 (3.97%) PowerShell
4 15 (2.84%) Python
4 15 (2.84%) VBScript
5 14 (2.65%) Bicep
5 14 (2.65%) VB
6 8 (1.51%) Java
7 7 (1.32%) Perl
8 4 (0.76%) Bash
8 4 (0.76%) PHP
8 4 (0.76%) Shell Script
9 1 (0.19%) JavaScript
9 1 (0.19%) T-SQL
Qualifications
1 182 (34.40%) Degree
2 112 (21.17%) Computer Science Degree
3 106 (20.04%) Master's Degree
4 63 (11.91%) Security Cleared
5 43 (8.13%) DV Cleared
6 41 (7.75%) SC Cleared
7 19 (3.59%) ITIL Foundation Certificate
8 13 (2.46%) HNC
9 7 (1.32%) Microsoft Certification
10 5 (0.95%) HND
10 5 (0.95%) NVQ Level 3
11 4 (0.76%) A+ Certification
11 4 (0.76%) CIPD
11 4 (0.76%) DBS Check
12 3 (0.57%) Postgraduate
13 2 (0.38%) CCNA
13 2 (0.38%) Cisco Certification
13 2 (0.38%) ITIL Certification
14 1 (0.19%) ACSA
14 1 (0.19%) MOS
Quality Assurance & Compliance
1 19 (3.59%) SLA
2 13 (2.46%) GDPR
3 6 (1.13%) ISO/IEC 27001
4 4 (0.76%) PCI DSS
5 1 (0.19%) Data Quality
5 1 (0.19%) QA
System Software
1 214 (40.45%) Active Directory
2 105 (19.85%) Microsoft App-V
2 105 (19.85%) VMware ESXi
2 105 (19.85%) XenApp
2 105 (19.85%) XenDesktop
3 18 (3.40%) Virtual Machines
4 16 (3.02%) Virtual Desktop
5 13 (2.46%) VMware Infrastructure
6 12 (2.27%) Hyper-V
7 11 (2.08%) Firmware
8 7 (1.32%) Docker
9 3 (0.57%) vSphere
Systems Management
1 150 (28.36%) SCCM
2 105 (19.85%) AirWatch
3 25 (4.73%) Microsoft Intune
3 25 (4.73%) WSUS
4 22 (4.16%) Kubernetes
5 14 (2.65%) Active Directory Federation Services
5 14 (2.65%) SCOM
6 11 (2.08%) Sysprep
7 7 (1.32%) Ansible
8 5 (0.95%) Jamf Pro
9 4 (0.76%) Autotask
9 4 (0.76%) Grafana
10 1 (0.19%) Packer
10 1 (0.19%) Terraform
Vendors
1 247 (46.69%) Microsoft
2 122 (23.06%) Cisco
3 113 (21.36%) Citrix
4 22 (4.16%) VMware
5 18 (3.40%) Oracle
6 12 (2.27%) Cognos
7 10 (1.89%) ServiceNow
8 7 (1.32%) Apple
9 6 (1.13%) Datto
10 5 (0.95%) Automation Anywhere
10 5 (0.95%) Blue Prism
10 5 (0.95%) iManage
10 5 (0.95%) Pega
10 5 (0.95%) Temenos
10 5 (0.95%) UiPath
10 5 (0.95%) Veeam
10 5 (0.95%) Virgin Media
11 4 (0.76%) Epicor
11 4 (0.76%) Splunk
12 3 (0.57%) Snow