Period
to 24 June 2018

The median contractor rate for a Desktop Support Analyst was £180 per day in advertised job vacancies during the 6 months to 24 June 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Desktop Support Analyst
UK
6 months to
24 Jun 2018
Same period 2017 Same period 2016
Rank 732 710 710
Rank change year-on-year -22 0 -100
Contract jobs requiring a Desktop Support Analyst 151 131 184
As % of all contract IT jobs advertised in the UK 0.15% 0.14% 0.17%
As % of the Job Titles category 0.16% 0.15% 0.18%
Number of daily rates quoted 107 83 85
UK median daily rate £180 £155 £155
Median daily rate % change year-on-year +16.13% - -
10th Percentile £112 £113 £112
90th Percentile £288 £310 £245
UK excluding London median daily rate £190 £143 £140
% change year-on-year +32.64% +2.32% -11.81%
Number of hourly rates quoted 8 23 20
UK median hourly rate £17.00 £15.25 £18.50
Median hourly rate % change year-on-year +11.48% -17.57% +12.12%
10th Percentile £11.18 £10.51 £10.95
90th Percentile £22.43 £22.85 £43.53
UK excluding London median hourly rate £16.50 £14.50 £15.75
% change year-on-year +13.79% -7.94% +5.00%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 95,076 86,968 101,571
% of contract IT jobs with a recognized job title 94.83% 94.95% 95.11%
Number of daily rates quoted 62,247 56,247 65,952
UK median daily rate £450 £425 £423
Median daily rate % change year-on-year +5.88% +0.59% +5.63%
10th Percentile £268 £263 £255
90th Percentile £638 £613 £600
UK excluding London median daily rate £413 £400 £388
% change year-on-year +3.13% +3.23% +3.33%
Number of hourly rates quoted 3,065 2,875 3,102
UK median hourly rate £18.00 £18.70 £20.00
Median hourly rate % change year-on-year -3.74% -6.50% +14.29%
10th Percentile £11.00 £10.75 £10.50
90th Percentile £48.14 £50.00 £48.36
UK excluding London median hourly rate £17.50 £17.63 £20.00
% change year-on-year -0.74% -11.85% +18.96%

Desktop Support Analyst
Job Vacancy Trend

Job postings that featured Desktop Support Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Desktop Support Analyst in the UK

Desktop Support Analyst
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Desktop Support Analyst.

Contractor daily rate trend for Desktop Support Analyst in the UK

Desktop Support Analyst
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Desktop Support Analyst over the 6 months to 24 June 2018.

Contractor daily rate histogram for Desktop Support Analyst in the UK

Desktop Support Analyst
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Desktop Support Analyst.

Contractor hourly rate trend for Desktop Support Analyst in the UK

Desktop Support Analyst
Top 15 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Desktop Support Analyst within the UK over the 6 months to 24 June 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -44 124 £180 +9.92% 16
London -30 68 £178 -6.58% 10
UK excluding London -46 65 £190 +32.64% 7
South East -25 29 £190 +31.94% 2
Midlands -12 9 £183 - 1
South West +1 6 £198 -0.83% 1
West Midlands -15 6 £183 -
North of England -28 6 £138 +10.00% 2
Scotland -43 6 £125 +8.70%
East of England -4 5 £160 +36.17%
North West -23 4 £130 +4.00%
East Midlands - 3 - - 1
Wales -10 2 £318 +188.64%
Yorkshire -23 2 £275 +120.00% 2
Northern Ireland - 2 - -

Desktop Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 24 June 2018, Desktop Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Desktop Support Analyst in the job title.

1 103 (68.21%) Windows
2 82 (54.30%) Active Directory
3 74 (49.01%) Microsoft
4 61 (40.40%) Microsoft Office
5 53 (35.10%) ITIL
6 51 (33.77%) Office 365
7 39 (25.83%) Windows 10
7 39 (25.83%) Windows 7
8 32 (21.19%) SCCM
9 28 (18.54%) Citrix
10 22 (14.57%) LAN
11 21 (13.91%) Apple
12 20 (13.25%) Video Conferencing
13 18 (11.92%) Microsoft Certification
13 18 (11.92%) WAN
14 17 (11.26%) Finance
14 17 (11.26%) Windows Server 2012
15 16 (10.60%) Analytical Skills
15 16 (10.60%) Cisco
15 16 (10.60%) DNS
16 15 (9.93%) DHCP
16 15 (9.93%) Windows XP
16 15 (9.93%) Windows Server
17 14 (9.27%) VMware
17 14 (9.27%) Security Cleared
17 14 (9.27%) Android
18 13 (8.61%) Windows Server 2008
18 13 (8.61%) MS Exchange
19 12 (7.95%) VPN
19 12 (7.95%) SC Cleared

Desktop Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (8.61%) MS Exchange
2 3 (1.99%) Exchange Server 2010
2 3 (1.99%) SharePoint
3 2 (1.32%) Exchange Server 2013
3 2 (1.32%) JBoss
3 2 (1.32%) Skype for Business
3 2 (1.32%) Tomcat
4 1 (0.66%) Exchange Server 2007
4 1 (0.66%) IBM Notes
Applications
1 61 (40.40%) Microsoft Office
2 8 (5.30%) Microsoft Excel
3 4 (2.65%) Microsoft PowerPoint
4 3 (1.99%) Mozilla Thunderbird
5 2 (1.32%) Acrobat
Business Applications
1 1 (0.66%) Carpe Diem
1 1 (0.66%) Dynamics CRM
Cloud Services
1 51 (33.77%) Office 365
2 2 (1.32%) G Suite
3 1 (0.66%) Adobe Creative Cloud
3 1 (0.66%) Dynamics 365
3 1 (0.66%) Google Cloud Platform
3 1 (0.66%) Microsoft Azure
Communications & Networking
1 22 (14.57%) LAN
2 18 (11.92%) WAN
3 16 (10.60%) DNS
4 15 (9.93%) DHCP
5 12 (7.95%) VPN
6 10 (6.62%) Internet
7 8 (5.30%) TCP/IP
8 6 (3.97%) Skype
8 6 (3.97%) VoIP
9 5 (3.31%) IP Telephony
10 3 (1.99%) Asterisk PBX
10 3 (1.99%) Cisco IOS
10 3 (1.99%) Ethernet
10 3 (1.99%) Intranet
10 3 (1.99%) PBX
10 3 (1.99%) Remote Desktop
10 3 (1.99%) SAN
10 3 (1.99%) VLAN
11 2 (1.32%) Firewall
11 2 (1.32%) Wireless
Database & Business Intelligence
1 1 (0.66%) GIS
Development Applications
1 1 (0.66%) MSI
General
1 17 (11.26%) Finance
2 8 (5.30%) Banking
3 4 (2.65%) Investment Banking
3 4 (2.65%) Legal
3 4 (2.65%) Retail
4 2 (1.32%) Front Office
4 2 (1.32%) Law
4 2 (1.32%) Marketing
4 2 (1.32%) Telecoms
5 1 (0.66%) Advertising
5 1 (0.66%) Financial Institution
5 1 (0.66%) French Language
5 1 (0.66%) Multimedia
Libraries, Frameworks & Software Standards
1 2 (1.32%) Software Packaging
2 1 (0.66%) .NET
2 1 (0.66%) XMPP
2 1 (0.66%) X-Windows
Miscellaneous
1 20 (13.25%) Video Conferencing
2 16 (10.60%) Analytical Skills
3 10 (6.62%) iPhone
4 7 (4.64%) Blackberry
5 6 (3.97%) Self-Motivation
5 6 (3.97%) Smartphone
6 4 (2.65%) iPad
7 3 (1.99%) Computer Science
7 3 (1.99%) Fat Client
7 3 (1.99%) Handset
7 3 (1.99%) IBM Mainframe
7 3 (1.99%) Mainframe
7 3 (1.99%) PDA
7 3 (1.99%) Thin Client
8 2 (1.32%) Management Information System
8 2 (1.32%) Mobile App
8 2 (1.32%) Mobile Computing
8 2 (1.32%) Online Banking
9 1 (0.66%) User Experience
9 1 (0.66%) Wiki
Operating Systems
1 103 (68.21%) Windows
2 39 (25.83%) Windows 10
2 39 (25.83%) Windows 7
3 17 (11.26%) Windows Server 2012
4 15 (9.93%) Windows Server
4 15 (9.93%) Windows XP
5 14 (9.27%) Android
6 13 (8.61%) Windows Server 2008
7 12 (7.95%) Apple iOS
8 9 (5.96%) Windows Server 2003
9 8 (5.30%) Mac OS X
10 6 (3.97%) Windows 8
11 5 (3.31%) Mac OS
11 5 (3.31%) Unix
12 3 (1.99%) Linux
12 3 (1.99%) NetWare
Processes & Methodologies
1 53 (35.10%) ITIL
2 12 (7.95%) Problem-Solving
3 11 (7.28%) Incident Management
4 8 (5.30%) Asset Management
5 7 (4.64%) Change Management
5 7 (4.64%) Service Delivery
6 6 (3.97%) Line Management
7 5 (3.31%) Investment Management
7 5 (3.31%) Problem Management
7 5 (3.31%) Service Management
8 4 (2.65%) Migration
8 4 (2.65%) Root Cause Analysis
8 4 (2.65%) Software Deployment
9 3 (1.99%) Application Packaging
9 3 (1.99%) Change Control
9 3 (1.99%) Disaster Recovery
9 3 (1.99%) ITIL V3
10 2 (1.32%) Cybersecurity
10 2 (1.32%) Mentoring
10 2 (1.32%) Security Patching
Programming Languages
1 9 (5.96%) SQL
Qualifications
1 18 (11.92%) Microsoft Certification
2 14 (9.27%) Security Cleared
3 12 (7.95%) SC Cleared
4 11 (7.28%) MCSA
5 7 (4.64%) MCSE
6 5 (3.31%) A+ Certification
6 5 (3.31%) Degree
6 5 (3.31%) MCITP
7 4 (2.65%) ITIL Foundation Certificate
7 4 (2.65%) MCP
8 3 (1.99%) DV Cleared
9 2 (1.32%) CCNA
9 2 (1.32%) Cisco Certification
9 2 (1.32%) HND
9 2 (1.32%) ITIL Certification
9 2 (1.32%) MOS
10 1 (0.66%) ACSP
10 1 (0.66%) Computer Science Degree
10 1 (0.66%) DBS Check
10 1 (0.66%) HNC
Quality Assurance & Compliance
1 10 (6.62%) SLA
2 1 (0.66%) QA
System Software
1 82 (54.30%) Active Directory
2 10 (6.62%) VMware Infrastructure
3 5 (3.31%) Virtual Desktop
4 3 (1.99%) Samba
4 3 (1.99%) Terminal Services
4 3 (1.99%) VMware Workstation
5 2 (1.32%) BitLocker
6 1 (0.66%) Hyper-V
6 1 (0.66%) Virtual Machines
Systems Management
1 32 (21.19%) SCCM
2 5 (3.31%) Norton AntiVirus
2 5 (3.31%) Systems Management Server (SMS)
3 4 (2.65%) Cisco CUCM
4 3 (1.99%) Symantec Endpoint Protection
5 2 (1.32%) AirWatch
6 1 (0.66%) HP Data Protector
6 1 (0.66%) HP SIM
6 1 (0.66%) McAfee ePO
6 1 (0.66%) SCOrch
6 1 (0.66%) SCSM
6 1 (0.66%) WSUS
Vendors
1 74 (49.01%) Microsoft
2 28 (18.54%) Citrix
3 21 (13.91%) Apple
4 16 (10.60%) Cisco
5 14 (9.27%) VMware
6 11 (7.28%) HP
7 6 (3.97%) Altiris
7 6 (3.97%) Symantec
8 5 (3.31%) Adobe
8 5 (3.31%) Polycom
8 5 (3.31%) ServiceNow
9 4 (2.65%) Google
9 4 (2.65%) IBM
10 3 (1.99%) McAfee
10 3 (1.99%) Mitel
10 3 (1.99%) MobileIron
10 3 (1.99%) Remedy
11 2 (1.32%) CheckPoint
11 2 (1.32%) Dell
11 2 (1.32%) Oracle