Period
to 19 February 2018

The median contractor rate for a Desktop Support Analyst was £163 per day in advertised job vacancies during the 6 months to 19 February 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Desktop Support Analyst
UK
6 months to
19 Feb 2018
Same period 2017 Same period 2016
Rank 716 645 682
Rank change year-on-year -71 +37 -93
Contract jobs requiring a Desktop Support Analyst 153 185 215
As % of all contract IT jobs advertised in the UK 0.15% 0.20% 0.20%
As % of the Job Titles category 0.16% 0.21% 0.21%
Number of daily rates quoted 107 113 118
UK median daily rate £163 £165 £164
Median daily rate % change year-on-year -1.52% +0.76% +5.99%
10th Percentile £110 £113 £111
90th Percentile £263 £255 £271
UK excluding London median daily rate £148 £145 £140
% change year-on-year +1.72% +3.57% -3.45%
Number of hourly rates quoted 20 27 42
UK median hourly rate £17.00 £15.50 £21.50
Median hourly rate % change year-on-year +9.68% -27.91% +22.86%
10th Percentile £11.13 £13.75 £16.33
90th Percentile £29.05 £66.00 £24.83
UK excluding London median hourly rate £16.68 £15.25 £21.50
% change year-on-year +9.38% -29.07% +30.30%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 95,460 89,566 102,600
% of contract IT jobs with a recognized job title 94.78% 94.76% 95.02%
Number of daily rates quoted 63,406 58,384 65,671
UK median daily rate £450 £425 £413
Median daily rate % change year-on-year +5.88% +3.03% +3.13%
10th Percentile £263 £253 £250
90th Percentile £625 £606 £600
UK excluding London median daily rate £400 £400 £382
% change year-on-year - +4.71% +1.87%
Number of hourly rates quoted 2,830 3,195 3,744
UK median hourly rate £18.70 £18.00 £19.00
Median hourly rate % change year-on-year +3.89% -5.26% +15.15%
10th Percentile £10.99 £10.63 £10.50
90th Percentile £48.00 £47.50 £47.83
UK excluding London median hourly rate £17.50 £17.50 £18.50
% change year-on-year - -5.41% +12.12%

Desktop Support Analyst
Job Vacancy Trend

Job postings that featured Desktop Support Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Desktop Support Analyst in the UK

Desktop Support Analyst
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Desktop Support Analyst.

Contractor daily rate trend for Desktop Support Analyst in the UK

Desktop Support Analyst
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Desktop Support Analyst over the 6 months to 19 February 2018.

Contractor daily rate histogram for Desktop Support Analyst in the UK

Desktop Support Analyst
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Desktop Support Analyst.

Contractor hourly rate trend for Desktop Support Analyst in the UK

Desktop Support Analyst
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Desktop Support Analyst over the 6 months to 19 February 2018.

Contractor hourly rate histogram for Desktop Support Analyst in the UK

Desktop Support Analyst
Top 15 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Desktop Support Analyst within the UK over the 6 months to 19 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -45 142 £163 -1.52% 21
London -46 80 £175 - 10
UK excluding London -25 74 £148 +1.72% 13
South East -25 31 £175 +16.67% 5
Midlands +9 14 £105 -17.65% 1
West Midlands +14 11 £105 -17.65% 1
South West +7 9 £182 -4.39% 2
Scotland -17 7 £120 -12.73% 1
East of England -18 5 £160 -3.03% 3
North of England +23 4 £138 +10.00%
Wales 0 3 £110 - 1
East Midlands - 3 £98 -
North West +9 2 £124 -
Yorkshire -5 2 £350 +204.35%
Northern Ireland -11 1 - -

Desktop Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 19 February 2018, Desktop Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Desktop Support Analyst in the job title.

1 108 (70.59%) Windows
2 86 (56.21%) Active Directory
3 65 (42.48%) ITIL
3 65 (42.48%) Microsoft Office
4 55 (35.95%) Microsoft
5 52 (33.99%) Windows 7
6 42 (27.45%) Windows 10
7 34 (22.22%) SCCM
8 33 (21.57%) Office 365
9 24 (15.69%) Apple
9 24 (15.69%) LAN
10 23 (15.03%) Finance
11 22 (14.38%) Citrix
12 21 (13.73%) Microsoft Certification
12 21 (13.73%) Analytical Skills
13 20 (13.07%) Video Conferencing
13 20 (13.07%) WAN
14 16 (10.46%) Windows Server
15 15 (9.80%) MS Exchange
15 15 (9.80%) Cisco
16 14 (9.15%) VMware
17 13 (8.50%) Internet
17 13 (8.50%) Blackberry
17 13 (8.50%) iPhone
17 13 (8.50%) Windows Server 2012
18 12 (7.84%) Windows Server 2008
18 12 (7.84%) Android
18 12 (7.84%) Security Cleared
18 12 (7.84%) TCP/IP
18 12 (7.84%) MCSE

Desktop Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (9.80%) MS Exchange
2 10 (6.54%) Skype for Business
3 7 (4.58%) SharePoint
4 4 (2.61%) Exchange Server 2013
5 2 (1.31%) Exchange Server 2010
5 2 (1.31%) JBoss
5 2 (1.31%) SharePoint 2013
5 2 (1.31%) Tomcat
6 1 (0.65%) Blackberry Enterprise Server
Applications
1 65 (42.48%) Microsoft Office
2 5 (3.27%) Microsoft Excel
2 5 (3.27%) Microsoft PowerPoint
3 1 (0.65%) Acrobat
3 1 (0.65%) AutoCAD
3 1 (0.65%) Microsoft Project
3 1 (0.65%) MS Visio
Cloud Services
1 33 (21.57%) Office 365
2 2 (1.31%) Microsoft Azure
3 1 (0.65%) Amazon AWS
3 1 (0.65%) G Suite
Communications & Networking
1 24 (15.69%) LAN
2 20 (13.07%) WAN
3 13 (8.50%) Internet
4 12 (7.84%) TCP/IP
5 11 (7.19%) DHCP
5 11 (7.19%) DNS
6 9 (5.88%) IP Telephony
6 9 (5.88%) Skype
7 8 (5.23%) VPN
8 4 (2.61%) Firewall
8 4 (2.61%) Intranet
8 4 (2.61%) VoIP
8 4 (2.61%) Wireless
9 3 (1.96%) Ethernet
9 3 (1.96%) Network Security
9 3 (1.96%) Remote Desktop
9 3 (1.96%) SMS
10 2 (1.31%) 4G
10 2 (1.31%) Cisco IOS
10 2 (1.31%) WebEx
Database & Business Intelligence
1 2 (1.31%) MS Access
2 1 (0.65%) SQL Server
Development Applications
1 1 (0.65%) Visual Studio
General
1 23 (15.03%) Finance
2 7 (4.58%) Banking
2 7 (4.58%) Legal
3 6 (3.92%) Law
4 3 (1.96%) Back Office
4 3 (1.96%) Investment Banking
5 2 (1.31%) Retail
5 2 (1.31%) Telecoms
6 1 (0.65%) Advertising
6 1 (0.65%) French Language
6 1 (0.65%) Military
6 1 (0.65%) Private Banking
6 1 (0.65%) Publishing
6 1 (0.65%) Retail Banking
Libraries, Frameworks & Software Standards
1 2 (1.31%) COM
2 1 (0.65%) .NET
2 1 (0.65%) Web Services
2 1 (0.65%) XMPP
2 1 (0.65%) X-Windows
Miscellaneous
1 21 (13.73%) Analytical Skills
2 20 (13.07%) Video Conferencing
3 13 (8.50%) Blackberry
3 13 (8.50%) iPhone
4 11 (7.19%) Smartphone
5 7 (4.58%) PDA
6 6 (3.92%) Handset
6 6 (3.92%) iPad
7 5 (3.27%) IBM Mainframe
7 5 (3.27%) Mainframe
8 4 (2.61%) BYOD
9 3 (1.96%) Computer Science
9 3 (1.96%) Driving Licence
9 3 (1.96%) Enterprise Software
9 3 (1.96%) Fat Client
9 3 (1.96%) Management Information System
9 3 (1.96%) Thin Client
10 2 (1.31%) Mobile App
10 2 (1.31%) NHS
10 2 (1.31%) User Experience
Operating Systems
1 108 (70.59%) Windows
2 52 (33.99%) Windows 7
3 42 (27.45%) Windows 10
4 16 (10.46%) Windows Server
5 13 (8.50%) Windows Server 2012
6 12 (7.84%) Android
6 12 (7.84%) Windows Server 2008
7 9 (5.88%) Windows 8
8 7 (4.58%) Unix
9 5 (3.27%) Mac OS X
9 5 (3.27%) NetWare
9 5 (3.27%) Windows XP
10 4 (2.61%) Linux
10 4 (2.61%) Windows Server 2003
10 4 (2.61%) Windows Vista
11 3 (1.96%) Apple iOS
Processes & Methodologies
1 65 (42.48%) ITIL
2 9 (5.88%) Service Delivery
3 8 (5.23%) Problem Management
4 7 (4.58%) Line Management
5 6 (3.92%) Software Deployment
6 5 (3.27%) Service Management
6 5 (3.27%) Time Management
7 4 (2.61%) Change Management
7 4 (2.61%) Incident Management
8 3 (1.96%) Asset Management
8 3 (1.96%) Document Management
8 3 (1.96%) Investment Management
8 3 (1.96%) ITIL V3
8 3 (1.96%) Migration
8 3 (1.96%) Process Improvement
9 2 (1.31%) Disaster Recovery
9 2 (1.31%) E-business
9 2 (1.31%) PDM
9 2 (1.31%) Project Management
9 2 (1.31%) Stakeholder Management
Programming Languages
1 10 (6.54%) SQL
2 2 (1.31%) Java
2 2 (1.31%) VBA
3 1 (0.65%) C
Qualifications
1 21 (13.73%) Microsoft Certification
2 12 (7.84%) MCSE
2 12 (7.84%) Security Cleared
3 9 (5.88%) SC Cleared
4 7 (4.58%) Degree
4 7 (4.58%) MCITP
4 7 (4.58%) MCSA
5 6 (3.92%) MCP
6 5 (3.27%) MCDST
7 3 (1.96%) ITIL Foundation Certificate
8 2 (1.31%) A+ Certification
8 2 (1.31%) CCNA
8 2 (1.31%) Cisco Certification
8 2 (1.31%) DV Cleared
8 2 (1.31%) ITIL Certification
8 2 (1.31%) MOS
9 1 (0.65%) ACDT
9 1 (0.65%) ACHDS
9 1 (0.65%) ACTC
9 1 (0.65%) Network+ Certification
Quality Assurance & Compliance
1 9 (5.88%) SLA
System Software
1 86 (56.21%) Active Directory
2 10 (6.54%) VMware Infrastructure
3 5 (3.27%) Virtual Desktop
4 3 (1.96%) VMware Workstation
5 2 (1.31%) BitLocker
6 1 (0.65%) Hyper-V
6 1 (0.65%) Terminal Services
6 1 (0.65%) Virtual Machines
6 1 (0.65%) Virtual Servers
6 1 (0.65%) VMware ESXi
6 1 (0.65%) vSphere
6 1 (0.65%) XenApp
6 1 (0.65%) XenDesktop
Systems Management
1 34 (22.22%) SCCM
2 6 (3.92%) AirWatch
3 5 (3.27%) Systems Management Server (SMS)
4 4 (2.61%) Microsoft Data Protection Manager
4 4 (2.61%) Norton AntiVirus
5 1 (0.65%) Backup Exec
5 1 (0.65%) Jamf Pro
5 1 (0.65%) NetBackup
Vendors
1 55 (35.95%) Microsoft
2 24 (15.69%) Apple
3 22 (14.38%) Citrix
4 15 (9.80%) Cisco
5 14 (9.15%) VMware
6 8 (5.23%) Avaya
7 5 (3.27%) HP
7 5 (3.27%) IBM
7 5 (3.27%) Polycom
7 5 (3.27%) Symantec
8 4 (2.61%) CommVault
8 4 (2.61%) MobileIron
9 3 (1.96%) Dell
9 3 (1.96%) iManage
9 3 (1.96%) Ivanti
9 3 (1.96%) ServiceNow
10 2 (1.31%) Lumension
10 2 (1.31%) Oracle
10 2 (1.31%) Remedy
10 2 (1.31%) Sage