Period
to 21 November 2017

The median contractor rate for a Desktop Support Analyst was £148 per day in advertised job vacancies during the 6 months to 21 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Desktop Support Analyst
UK
6 months to
21 Nov 2017
Same period 2016 Same period 2015
Rank 721 696 638
Rank change year-on-year -25 -58 -77
Contract jobs requiring a Desktop Support Analyst 156 186 252
As % of all contract IT jobs advertised in the UK 0.15% 0.18% 0.22%
As % of the Job Titles category 0.16% 0.19% 0.23%
Number of daily rates quoted 106 106 139
UK median daily rate £148 £165 £165
Median daily rate % change year-on-year -10.61% - +3.13%
10th Percentile £105 £105 £115
90th Percentile £266 £265 £246
UK excluding London median daily rate £130 £128 £153
% change year-on-year +1.96% -16.39% +1.67%
Number of hourly rates quoted 21 26 54
UK median hourly rate £17.00 £14.91 £19.00
Median hourly rate % change year-on-year +14.04% -21.54% +15.15%
10th Percentile £10.39 £10.75 £13.90
90th Percentile £166.50 £76.25 £23.25
UK excluding London median hourly rate £16.70 £14.53 £17.50
% change year-on-year +14.91% -16.96% +14.75%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 97749 99240 107788
% of contract IT jobs with a recognized job title 94.79% 94.76% 94.90%
Number of daily rates quoted 64477 64699 68564
UK median daily rate £450 £425 £400
Median daily rate % change year-on-year +5.88% +6.25% -
10th Percentile £260 £250 £250
90th Percentile £625 £600 £588
UK excluding London median daily rate £400 £393 £375
% change year-on-year +1.91% +4.67% +3.45%
Number of hourly rates quoted 2920 3284 4118
UK median hourly rate £18.69 £18.03 £18.00
Median hourly rate % change year-on-year +3.66% +0.17% +9.09%
10th Percentile £10.96 £10.50 £10.50
90th Percentile £47.83 £47.50 £45.00
UK excluding London median hourly rate £17.50 £17.50 £17.50

Desktop Support Analyst
Job Vacancy Trend

Job postings that featured Desktop Support Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Desktop Support Analyst in the UK

Desktop Support Analyst
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Desktop Support Analyst.

Contractor daily rate trend for Desktop Support Analyst in the UK

Desktop Support Analyst
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Desktop Support Analyst over the 6 months to 21 November 2017.

Contractor daily rate histogram for Desktop Support Analyst in the UK

Desktop Support Analyst
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Desktop Support Analyst.

Contractor hourly rate trend for Desktop Support Analyst in the UK

Desktop Support Analyst
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Desktop Support Analyst over the 6 months to 21 November 2017.

Contractor hourly rate histogram for Desktop Support Analyst in the UK

Desktop Support Analyst
Top 14 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Desktop Support Analyst within the UK over the 6 months to 21 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -17 144 £150 -9.09% 15
UK excluding London -1 84 £130 +1.96% 11
London -29 72 £163 -14.70% 4
South East -1 29 £140 +12.00% 4
Midlands +23 14 £105 -17.65% 1
North of England +31 12 £125 +8.70% 1
West Midlands +26 11 £105 -17.65% 1
North West +18 10 £125 -
East of England -5 9 £148 -10.61% 2
South West -9 9 £165 -13.16% 3
Scotland -2 6 £118 -6.00%
Wales +12 5 £110 -
East Midlands -1 3 £114 -
Yorkshire +11 2 £220 +95.56% 1

Desktop Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 21 November 2017, Desktop Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Desktop Support Analyst in the job title.

1 116 (74.36%) Windows
2 89 (57.05%) Active Directory
3 64 (41.03%) Windows 7
4 52 (33.33%) Microsoft
5 51 (32.69%) ITIL
6 48 (30.77%) Microsoft Office
7 38 (24.36%) Windows 10
8 32 (20.51%) Office 365
9 31 (19.87%) SCCM
10 24 (15.38%) Windows Server
10 24 (15.38%) Citrix
11 21 (13.46%) Video Conferencing
12 19 (12.18%) Finance
13 18 (11.54%) LAN
14 17 (10.90%) Cisco
14 17 (10.90%) Apple
14 17 (10.90%) Analytical Skills
15 16 (10.26%) TCP/IP
15 16 (10.26%) Windows 8
16 14 (8.97%) Security Cleared
16 14 (8.97%) WAN
16 14 (8.97%) MS Exchange
16 14 (8.97%) Blackberry
17 13 (8.33%) Microsoft Certification
18 12 (7.69%) DNS
18 12 (7.69%) Internet
19 11 (7.05%) MCSE
19 11 (7.05%) iPhone
19 11 (7.05%) Windows Server 2008
19 11 (7.05%) Windows Server 2012

Desktop Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (8.97%) MS Exchange
2 8 (5.13%) Skype for Business
3 4 (2.56%) SharePoint
4 3 (1.92%) Exchange Server 2010
5 1 (0.64%) Blackberry Enterprise Server
5 1 (0.64%) Exchange Server 2013
5 1 (0.64%) IBM Notes
5 1 (0.64%) SharePoint 2013
Applications
1 48 (30.77%) Microsoft Office
2 2 (1.28%) Microsoft Excel
3 1 (0.64%) Acrobat
3 1 (0.64%) AutoCAD
3 1 (0.64%) Microsoft PowerPoint
3 1 (0.64%) Microsoft Project
3 1 (0.64%) MS Visio
Business Applications
1 1 (0.64%) Remedy ITSM
Cloud Services
1 32 (20.51%) Office 365
2 3 (1.92%) Microsoft Azure
3 2 (1.28%) Azure Active Directory
3 2 (1.28%) G Suite
4 1 (0.64%) Amazon AWS
Communications & Networking
1 18 (11.54%) LAN
2 16 (10.26%) TCP/IP
3 14 (8.97%) WAN
4 12 (7.69%) DNS
4 12 (7.69%) Internet
5 9 (5.77%) DHCP
6 7 (4.49%) Remote Desktop
6 7 (4.49%) Skype
7 6 (3.85%) Wireless
8 5 (3.21%) Network Security
8 5 (3.21%) WebEx
9 4 (2.56%) Firewall
9 4 (2.56%) IP Telephony
9 4 (2.56%) VPN
10 3 (1.92%) Ethernet
10 3 (1.92%) Intranet
11 2 (1.28%) ADSL
11 2 (1.28%) Broadband
11 2 (1.28%) SMS
11 2 (1.28%) VoIP
Database & Business Intelligence
1 1 (0.64%) EDRMS
1 1 (0.64%) SQL Server
Development Applications
1 1 (0.64%) Git (software)
1 1 (0.64%) Visual Studio
General
1 19 (12.18%) Finance
2 6 (3.85%) Law
2 6 (3.85%) Legal
3 4 (2.56%) Back Office
4 3 (1.92%) Banking
5 2 (1.28%) Front Office
5 2 (1.28%) Publishing
5 2 (1.28%) Retail
6 1 (0.64%) Private Banking
6 1 (0.64%) Retail Banking
6 1 (0.64%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (0.64%) COM
1 1 (0.64%) Web Services
Miscellaneous
1 21 (13.46%) Video Conferencing
2 17 (10.90%) Analytical Skills
3 14 (8.97%) Blackberry
4 11 (7.05%) iPhone
5 9 (5.77%) Smartphone
6 5 (3.21%) PDA
7 4 (2.56%) BYOD
7 4 (2.56%) Enterprise Software
7 4 (2.56%) Fat Client
7 4 (2.56%) Management Information System
7 4 (2.56%) Thin Client
8 3 (1.92%) CMDB
8 3 (1.92%) Driving Licence
8 3 (1.92%) IBM Mainframe
8 3 (1.92%) iPad
8 3 (1.92%) Mainframe
9 2 (1.28%) Biotechnology
9 2 (1.28%) Client/Server
9 2 (1.28%) Handset
9 2 (1.28%) NHS
Operating Systems
1 116 (74.36%) Windows
2 64 (41.03%) Windows 7
3 38 (24.36%) Windows 10
4 24 (15.38%) Windows Server
5 16 (10.26%) Windows 8
6 11 (7.05%) Windows Server 2008
6 11 (7.05%) Windows Server 2012
7 9 (5.77%) Mac OS X
8 7 (4.49%) Linux
9 6 (3.85%) Android
10 5 (3.21%) Apple iOS
11 4 (2.56%) Windows Server 2003
11 4 (2.56%) Windows Vista
11 4 (2.56%) Windows XP
12 3 (1.92%) NetWare
12 3 (1.92%) Unix
13 2 (1.28%) Mac OS
14 1 (0.64%) Debian
14 1 (0.64%) Ubuntu
Processes & Methodologies
1 51 (32.69%) ITIL
2 7 (4.49%) Problem Management
2 7 (4.49%) Service Delivery
3 6 (3.85%) Service Management
4 5 (3.21%) Software Deployment
4 5 (3.21%) Time Management
5 4 (2.56%) Configuration Management
5 4 (2.56%) Document Management
5 4 (2.56%) Line Management
6 3 (1.92%) Asset Management
6 3 (1.92%) Change Management
6 3 (1.92%) Continuous Improvement
6 3 (1.92%) ITIL V3
6 3 (1.92%) ITSM
6 3 (1.92%) Migration
6 3 (1.92%) Process Improvement
7 2 (1.28%) Business Analysis
7 2 (1.28%) Incident Management
7 2 (1.28%) Investment Management
7 2 (1.28%) Server Monitoring
Programming Languages
1 5 (3.21%) SQL
2 2 (1.28%) Java
3 1 (0.64%) C
3 1 (0.64%) Python
Qualifications
1 14 (8.97%) Security Cleared
2 13 (8.33%) Microsoft Certification
3 11 (7.05%) MCSE
4 9 (5.77%) SC Cleared
5 7 (4.49%) MCDST
6 6 (3.85%) MCP
7 5 (3.21%) A+ Certification
7 5 (3.21%) Degree
8 4 (2.56%) MCSA
9 2 (1.28%) ACDT
9 2 (1.28%) ACHDS
9 2 (1.28%) ACTC
9 2 (1.28%) CCNA
9 2 (1.28%) Cisco Certification
9 2 (1.28%) DBS Check
9 2 (1.28%) DV Cleared
9 2 (1.28%) ITIL Foundation Certificate
9 2 (1.28%) MCITP
9 2 (1.28%) MCSM
9 2 (1.28%) Network+ Certification
Quality Assurance & Compliance
1 9 (5.77%) SLA
System Software
1 89 (57.05%) Active Directory
2 5 (3.21%) Virtual Desktop
3 4 (2.56%) VMware Infrastructure
4 2 (1.28%) Hyper-V
4 2 (1.28%) Virtual Servers
5 1 (0.64%) Samba
5 1 (0.64%) Terminal Services
5 1 (0.64%) VMware ESXi
5 1 (0.64%) XenApp
5 1 (0.64%) XenDesktop
Systems Management
1 31 (19.87%) SCCM
2 5 (3.21%) AirWatch
3 4 (2.56%) Microsoft Data Protection Manager
4 3 (1.92%) Norton AntiVirus
4 3 (1.92%) Systems Management Server (SMS)
5 2 (1.28%) Microsoft Intune
5 2 (1.28%) WSUS
6 1 (0.64%) Ansible
6 1 (0.64%) Backup Exec
6 1 (0.64%) DameWare
6 1 (0.64%) HP Data Protector
6 1 (0.64%) NetBackup
6 1 (0.64%) Symantec Endpoint Protection
Vendors
1 52 (33.33%) Microsoft
2 24 (15.38%) Citrix
3 17 (10.90%) Apple
3 17 (10.90%) Cisco
4 8 (5.13%) HP
4 8 (5.13%) VMware
5 7 (4.49%) ServiceNow
6 5 (3.21%) Avaya
7 4 (2.56%) CommVault
7 4 (2.56%) Dell
7 4 (2.56%) LANDesk
7 4 (2.56%) Remedy
7 4 (2.56%) Symantec
8 3 (1.92%) IBM
9 2 (1.28%) Bloomberg
9 2 (1.28%) Google
9 2 (1.28%) Oracle
10 1 (0.64%) Altiris
10 1 (0.64%) Meraki
10 1 (0.64%) Polycom