Period
to 23 September 2017

The median contractor rate for a Desktop Support Analyst was £164 per day in advertised job vacancies during the 6 months to 23 September 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Desktop Support Analyst
UK
6 months to
23 Sep 2017
Same period 2016 Same period 2015
Rank 724 693 649
Rank change year-on-year -31 -44 -82
Contract jobs requiring a Desktop Support Analyst 126 190 256
As % of all contract IT jobs advertised in the UK 0.13% 0.18% 0.22%
As % of the Job Titles category 0.14% 0.19% 0.24%
Number of daily rates quoted 76 97 136
UK median daily rate £164 £150 £155
Median daily rate % change year-on-year +9.17% -3.23% -3.13%
10th Percentile £113 £104 £108
90th Percentile £306 £250 £238
UK excluding London median daily rate £146 £125 £145
% change year-on-year +17.00% -13.79% -3.33%
Number of hourly rates quoted 24 25 55
UK median hourly rate £16.10 £15.25 £17.00
Median hourly rate % change year-on-year +5.57% -10.29% +6.25%
10th Percentile £10.12 £10.70 £12.50
90th Percentile £125.25 £24.70 £22.00
UK excluding London median hourly rate £15.00 £14.53 £15.00
% change year-on-year +3.22% -3.12% -1.64%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 92818 101884 108531
% of contract IT jobs with a recognized job title 94.80% 94.81% 94.92%
Number of daily rates quoted 60726 66509 68742
UK median daily rate £438 £425 £400
Median daily rate % change year-on-year +2.94% +6.25% -
10th Percentile £263 £255 £245
90th Percentile £625 £600 £588
UK excluding London median daily rate £400 £390 £375
% change year-on-year +2.56% +4.00% +7.14%
Number of hourly rates quoted 2774 3193 4158
UK median hourly rate £19.00 £19.00 £17.77
Median hourly rate % change year-on-year - +6.92% +4.53%
10th Percentile £10.75 £10.44 £10.50
90th Percentile £48.75 £46.06 £43.75
UK excluding London median hourly rate £18.00 £18.63 £17.50
% change year-on-year -3.36% +6.43% +4.67%

Desktop Support Analyst
Job Vacancy Trend

Job postings that featured Desktop Support Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Desktop Support Analyst in the UK

Desktop Support Analyst
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Desktop Support Analyst.

Contractor daily rate trend for Desktop Support Analyst in the UK

Desktop Support Analyst
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Desktop Support Analyst over the 6 months to 23 September 2017.

Contractor daily rate histogram for Desktop Support Analyst in the UK

Desktop Support Analyst
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Desktop Support Analyst.

Contractor hourly rate trend for Desktop Support Analyst in the UK

Desktop Support Analyst
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Desktop Support Analyst over the 6 months to 23 September 2017.

Contractor hourly rate histogram for Desktop Support Analyst in the UK

Desktop Support Analyst
Top 14 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Desktop Support Analyst within the UK over the 6 months to 23 September 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -35 113 £168 +11.67% 12
UK excluding London +1 67 £146 +17.00% 8
London -7 58 £170 +3.03% 6
South East +16 20 £143 +14.00% 2
North of England +45 14 £125 -
North West +25 10 £125 -
South West +15 9 £165 -21.43% 2
East of England -9 8 £175 +16.67%
Scotland - 8 £118 - 2
Yorkshire +18 4 £220 +91.30%
Midlands +13 4 £130 +4.00% 2
Wales -4 4 £110 -
West Midlands +33 3 - - 1
East Midlands -12 1 £130 - 1

Desktop Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 23 September 2017, Desktop Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Desktop Support Analyst in the job title.

1 89 (70.63%) Windows
2 62 (49.21%) Active Directory
3 54 (42.86%) Windows 7
4 48 (38.10%) Microsoft
5 33 (26.19%) Microsoft Office
6 31 (24.60%) ITIL
7 25 (19.84%) Finance
7 25 (19.84%) Office 365
8 21 (16.67%) Windows 10
8 21 (16.67%) Citrix
9 17 (13.49%) SCCM
10 16 (12.70%) Windows Server
10 16 (12.70%) Video Conferencing
10 16 (12.70%) Security Cleared
11 15 (11.90%) TCP/IP
12 14 (11.11%) DNS
13 13 (10.32%) LAN
13 13 (10.32%) Windows 8
13 13 (10.32%) Analytical Skills
14 12 (9.52%) Cisco
14 12 (9.52%) HP
14 12 (9.52%) Apple
15 11 (8.73%) Blackberry
15 11 (8.73%) DHCP
15 11 (8.73%) Windows Server 2012
16 10 (7.94%) Windows Server 2008
17 9 (7.14%) Fat Client
17 9 (7.14%) iPhone
17 9 (7.14%) MS Exchange
17 9 (7.14%) Linux

Desktop Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (7.14%) MS Exchange
2 3 (2.38%) Exchange Server 2010
3 2 (1.59%) Blackberry Enterprise Server
3 2 (1.59%) IBM Notes
3 2 (1.59%) Skype for Business
4 1 (0.79%) CMS
4 1 (0.79%) IIS
4 1 (0.79%) SharePoint
Applications
1 33 (26.19%) Microsoft Office
2 2 (1.59%) Microsoft Excel
3 1 (0.79%) Microsoft PowerPoint
3 1 (0.79%) MS Visio
Business Applications
1 1 (0.79%) Remedy ITSM
1 1 (0.79%) thinkFolio
Cloud Services
1 25 (19.84%) Office 365
2 2 (1.59%) Azure Active Directory
2 2 (1.59%) Microsoft Azure
3 1 (0.79%) G Suite
Communications & Networking
1 15 (11.90%) TCP/IP
2 14 (11.11%) DNS
3 13 (10.32%) LAN
4 11 (8.73%) DHCP
5 8 (6.35%) Internet
6 7 (5.56%) Remote Desktop
6 7 (5.56%) WAN
7 5 (3.97%) WebEx
7 5 (3.97%) Wireless
8 3 (2.38%) Ethernet
8 3 (2.38%) Network Security
8 3 (2.38%) VLAN
8 3 (2.38%) VPN
9 2 (1.59%) ADSL
9 2 (1.59%) Broadband
9 2 (1.59%) Firewall
9 2 (1.59%) Intranet
9 2 (1.59%) IP Telephony
9 2 (1.59%) Skype
10 1 (0.79%) ISDN
Database & Business Intelligence
1 1 (0.79%) EDRMS
1 1 (0.79%) SQL Server
Development Applications
1 1 (0.79%) Git (software)
1 1 (0.79%) MSI
General
1 25 (19.84%) Finance
2 6 (4.76%) Banking
3 4 (3.17%) Front Office
3 4 (3.17%) Legal
4 2 (1.59%) Back Office
4 2 (1.59%) Corporate Banking
4 2 (1.59%) Telecoms
5 1 (0.79%) Law
5 1 (0.79%) Pharmaceutical
5 1 (0.79%) Private Banking
5 1 (0.79%) Publishing
5 1 (0.79%) Retail
5 1 (0.79%) Retail Banking
Miscellaneous
1 16 (12.70%) Video Conferencing
2 13 (10.32%) Analytical Skills
3 11 (8.73%) Blackberry
4 9 (7.14%) Fat Client
4 9 (7.14%) iPhone
4 9 (7.14%) Thin Client
5 8 (6.35%) CMDB
6 7 (5.56%) Smartphone
7 6 (4.76%) Management Information System
8 4 (3.17%) Client/Server
9 3 (2.38%) iPad
10 2 (1.59%) Biotechnology
10 2 (1.59%) Driving Licence
10 2 (1.59%) IBM Mainframe
10 2 (1.59%) Mainframe
10 2 (1.59%) PDA
11 1 (0.79%) BYOD
11 1 (0.79%) Hedge funds
11 1 (0.79%) Virtual Team
11 1 (0.79%) VxBlock/Vblock
Operating Systems
1 89 (70.63%) Windows
2 54 (42.86%) Windows 7
3 21 (16.67%) Windows 10
4 16 (12.70%) Windows Server
5 13 (10.32%) Windows 8
6 11 (8.73%) Windows Server 2012
7 10 (7.94%) Windows Server 2008
8 9 (7.14%) Linux
9 8 (6.35%) Mac OS X
10 6 (4.76%) Windows Server 2003
11 5 (3.97%) Apple iOS
12 4 (3.17%) Windows Vista
12 4 (3.17%) Windows XP
13 2 (1.59%) Android
13 2 (1.59%) Mac OS
13 2 (1.59%) NetWare
13 2 (1.59%) Unix
13 2 (1.59%) Windows Mobile
14 1 (0.79%) Debian
14 1 (0.79%) Ubuntu
Processes & Methodologies
1 31 (24.60%) ITIL
2 9 (7.14%) Configuration Management
2 9 (7.14%) Service Management
3 7 (5.56%) Time Management
4 5 (3.97%) Asset Management
4 5 (3.97%) Service Delivery
5 4 (3.17%) Change Management
5 4 (3.17%) Investment Management
5 4 (3.17%) Stakeholder Management
6 3 (2.38%) ITIL V3
6 3 (2.38%) ITSM
6 3 (2.38%) Migration
6 3 (2.38%) Software Deployment
7 2 (1.59%) Business Analysis
7 2 (1.59%) Continuous Improvement
7 2 (1.59%) Line Management
7 2 (1.59%) Server Monitoring
7 2 (1.59%) Validation
7 2 (1.59%) Wealth Management
7 2 (1.59%) Workflow
Programming Languages
1 5 (3.97%) SQL
2 3 (2.38%) Java
3 1 (0.79%) Bash Shell
3 1 (0.79%) C
3 1 (0.79%) Perl
3 1 (0.79%) PowerShell
3 1 (0.79%) Python
Qualifications
1 16 (12.70%) Security Cleared
2 7 (5.56%) Microsoft Certification
2 7 (5.56%) SC Cleared
3 6 (4.76%) DV Cleared
4 5 (3.97%) A+ Certification
5 4 (3.17%) Degree
5 4 (3.17%) MCDST
5 4 (3.17%) MCSA
5 4 (3.17%) MCSE
6 3 (2.38%) MCP
7 2 (1.59%) ACDT
7 2 (1.59%) ACHDS
7 2 (1.59%) ACTC
7 2 (1.59%) DBS Check
7 2 (1.59%) MCSM
7 2 (1.59%) Network+ Certification
8 1 (0.79%) CCAA
8 1 (0.79%) CCENT
8 1 (0.79%) ITIL Foundation Certificate
8 1 (0.79%) MCTS
Quality Assurance & Compliance
1 8 (6.35%) SLA
2 1 (0.79%) Disclosure Scotland
2 1 (0.79%) ISO/IEC 20000
2 1 (0.79%) Sarbanes-Oxley
System Software
1 62 (49.21%) Active Directory
2 5 (3.97%) Virtual Desktop
3 4 (3.17%) VMware Infrastructure
3 4 (3.17%) XenApp
3 4 (3.17%) XenDesktop
4 2 (1.59%) Hyper-V
4 2 (1.59%) Virtual Servers
5 1 (0.79%) Citrix Presentation Server
5 1 (0.79%) Microsoft App-V
5 1 (0.79%) Samba
5 1 (0.79%) VMware ESXi
Systems Management
1 17 (13.49%) SCCM
2 2 (1.59%) AirWatch
2 2 (1.59%) Backup Exec
2 2 (1.59%) Microsoft Data Protection Manager
2 2 (1.59%) Microsoft Intune
2 2 (1.59%) SCOrch
2 2 (1.59%) SCSM
2 2 (1.59%) Systems Management Server (SMS)
2 2 (1.59%) WSUS
3 1 (0.79%) Ansible
3 1 (0.79%) DameWare
3 1 (0.79%) HP Data Protector
3 1 (0.79%) Norton AntiVirus
3 1 (0.79%) Symantec Endpoint Protection
3 1 (0.79%) vCenter Server
Vendors
1 48 (38.10%) Microsoft
2 21 (16.67%) Citrix
3 12 (9.52%) Apple
3 12 (9.52%) Cisco
3 12 (9.52%) HP
4 8 (6.35%) VMware
5 7 (5.56%) ServiceNow
6 4 (3.17%) Oracle
6 4 (3.17%) Remedy
7 3 (2.38%) Avaya
7 3 (2.38%) IBM
7 3 (2.38%) LANDesk
7 3 (2.38%) Symantec
8 2 (1.59%) Bloomberg
8 2 (1.59%) CommVault
8 2 (1.59%) Lotus
8 2 (1.59%) NetApp
8 2 (1.59%) Polycom
9 1 (0.79%) Juniper
9 1 (0.79%) Reuters