Period
to 7 December 2019

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for Remedy ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Remedy ITSM over the 6 months to 7 December 2019 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

BMC Remedy IT Service Management (ITSM)
UK > England
6 months to
7 Dec 2019
Same period 2018 Same period 2017
Rank 581 686 706
Rank change year-on-year +105 +20 -27
Contract jobs citing Remedy ITSM 190 194 151
As % of all contract IT jobs advertised in England 0.26% 0.20% 0.16%
As % of the Business Applications category 3.42% 3.19% 1.94%
Number of daily rates quoted 126 91 89
England median daily rate £450 £400 £400
Median daily rate % change year-on-year +12.50% - +11.11%
10th Percentile £216 £213 £169
90th Percentile £618 £500 £575
UK median daily rate £450 £400 £400
% change year-on-year +12.50% - +10.34%
Number of hourly rates quoted 11 11 6
England median hourly rate £24.12 £13.45 £11.71
Median hourly rate % change year-on-year +79.33% +14.86% -6.32%
10th Percentile £17.00 £11.50 £8.39
90th Percentile £35.00 £27.25 £13.75
UK median hourly rate £24.12 £13.50 £11.71
% change year-on-year +78.67% +15.29% -6.32%

Remedy ITSM is in the Business Applications category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for business application skills.

All Business Application Skills
England
Contract vacancies with a requirement for business application skills 5,552 6,086 7,772
As % of all contract IT jobs advertised in England 7.58% 6.35% 8.17%
Number of daily rates quoted 3,342 3,627 4,772
England median daily rate £500 £475 £475
Median daily rate % change year-on-year +5.26% - +5.56%
10th Percentile £325 £313 £310
90th Percentile £675 £650 £650
UK median daily rate £500 £475 £475
% change year-on-year +5.26% - +5.56%
Number of hourly rates quoted 83 78 73
England median hourly rate £32.50 £29.00 £25.00
Median hourly rate % change year-on-year +12.07% +16.00% -
10th Percentile £14.10 £11.50 £10.60
90th Percentile £54.55 £69.83 £60.95
UK median hourly rate £27.50 £30.00 £28.50
% change year-on-year -8.33% +5.26% -8.06%

Remedy ITSM
Job Vacancy Trend in England

Job postings citing Remedy ITSM as a percentage of all IT jobs advertised in England.

Job vacancy trend for Remedy ITSM in England

Remedy ITSM
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Remedy ITSM in England.

Contractor daily rate trend for Remedy ITSM in England

Remedy ITSM
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Remedy ITSM in England over the 6 months to 7 December 2019.

Contractor daily rate histogram for Remedy ITSM in England

Remedy ITSM
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Remedy ITSM in England.

Contractor hourly rate trend for Remedy ITSM in England

Remedy ITSM
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing Remedy ITSM in England over the 6 months to 7 December 2019.

Contractor hourly rate histogram for Remedy ITSM in England

Remedy ITSM
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Remedy ITSM within the England region over the 6 months to 7 December 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +43 69 £450 +12.50% 6
London +93 40 £450 - 7
South West +27 34 £563 +36.36% 1
East of England +48 19 £500 +66.67%
North of England +31 14 £450 +23.29% 6
Midlands +38 13 £198 -16.84% 1
West Midlands +24 8 £432 +81.89% 1
North West +12 8 £450 +23.29% 2
Yorkshire +41 6 £375 -21.05% 3
East Midlands +30 5 £105 -68.66%
Remedy ITSM
UK

For the 6 months to 7 December 2019, IT contractor jobs citing Remedy ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region with a requirement for Remedy ITSM.

1 190 (100.00%) Remedy
2 130 (68.42%) BMC
3 85 (44.74%) ITSM
4 65 (34.21%) ITIL
5 62 (32.63%) Service Management
6 54 (28.42%) Security Cleared
7 48 (25.26%) SC Cleared
8 47 (24.74%) Windows
9 36 (18.95%) ServiceNow
10 35 (18.42%) CMDB
11 33 (17.37%) Incident Management
12 30 (15.79%) Active Directory
13 29 (15.26%) Microsoft
14 28 (14.74%) IBM
15 24 (12.63%) Analytical Skills
16 23 (12.11%) Stakeholder Management
17 22 (11.58%) Linux
17 22 (11.58%) Microsoft Office
17 22 (11.58%) Netcool
17 22 (11.58%) Shell Script
18 21 (11.05%) HP
18 21 (11.05%) Finance
19 20 (10.53%) Problem-Solving
20 19 (10.00%) Windows 7
20 19 (10.00%) Agile Software Development
20 19 (10.00%) Oracle
21 18 (9.47%) Telecoms
22 17 (8.95%) SOAP
22 17 (8.95%) Cisco
22 17 (8.95%) REST

Remedy ITSM
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (6.84%) MS Exchange
2 10 (5.26%) SharePoint
3 8 (4.21%) Exchange Server 2003
3 8 (4.21%) Exchange Server 2007
4 5 (2.63%) Exchange Server 2010
5 1 (0.53%) CMS
5 1 (0.53%) Exchange Server 2013
5 1 (0.53%) Skype for Business
Applications
1 22 (11.58%) Microsoft Office
2 16 (8.42%) Microsoft Excel
3 9 (4.74%) Microsoft PowerPoint
3 9 (4.74%) MS Visio
4 7 (3.68%) Acrobat
4 7 (3.68%) Microsoft Project
5 6 (3.16%) Spreadsheet
6 2 (1.05%) Adobe Creative Suite
Business Applications
1 7 (3.68%) Remedy AR System
Cloud Services
1 6 (3.16%) Office 365
2 4 (2.11%) GitHub
3 2 (1.05%) Adobe Creative Cloud
3 2 (1.05%) npm
3 2 (1.05%) OneDrive
4 1 (0.53%) AWS
4 1 (0.53%) Azure
4 1 (0.53%) SaaS
Communications & Networking
1 14 (7.37%) SNMP
2 12 (6.32%) VPN
3 10 (5.26%) HTTPS
3 10 (5.26%) Remote Desktop
4 8 (4.21%) Internet
4 8 (4.21%) WebEx
5 3 (1.58%) LAN
5 3 (1.58%) Wireless
6 2 (1.05%) BGP
6 2 (1.05%) DNS
6 2 (1.05%) Firewall
6 2 (1.05%) OSPF
6 2 (1.05%) Skype
6 2 (1.05%) TCP/IP
6 2 (1.05%) WAN
7 1 (0.53%) Cisco ASA
7 1 (0.53%) Cisco ISE
7 1 (0.53%) Cisco Wireless
7 1 (0.53%) MPLS
7 1 (0.53%) SAN
Database & Business Intelligence
1 3 (1.58%) SQL Server
2 1 (0.53%) DB2
2 1 (0.53%) Relational Database
Development Applications
1 11 (5.79%) JIRA
2 2 (1.05%) Artifactory
2 2 (1.05%) Git (software)
2 2 (1.05%) Jenkins
2 2 (1.05%) Maven
2 2 (1.05%) MSBuild
2 2 (1.05%) Subversion
General
1 21 (11.05%) Finance
2 18 (9.47%) Telecoms
3 13 (6.84%) Public Sector
4 6 (3.16%) Military
5 3 (1.58%) Retail
6 2 (1.05%) Banking
6 2 (1.05%) Electronics
6 2 (1.05%) Manufacturing
6 2 (1.05%) Marketing
Job Titles
1 36 (18.95%) Analyst
2 32 (16.84%) Consultant
3 15 (7.89%) Architect
4 14 (7.37%) Business Analyst
4 14 (7.37%) Designer
4 14 (7.37%) Solutions Designer
5 13 (6.84%) Remedy Consultant
6 10 (5.26%) Management Consultant
6 10 (5.26%) Project Manager
7 9 (4.74%) Developer
8 8 (4.21%) Applications Support
8 8 (4.21%) Desktop Support
8 8 (4.21%) Incident Manager
8 8 (4.21%) Operations Analyst
8 8 (4.21%) Remedy Developer
8 8 (4.21%) Service Analyst
8 8 (4.21%) Solutions Architect
8 8 (4.21%) Support Engineer
9 6 (3.16%) Support Analyst
10 5 (2.63%) 1st Line Support
Libraries, Frameworks & Software Standards
1 17 (8.95%) REST
1 17 (8.95%) SOAP
2 16 (8.42%) Web Services
3 10 (5.26%) JSON
4 5 (2.63%) LDAP
5 4 (2.11%) .NET
5 4 (2.11%) SailPoint
6 2 (1.05%) Node.js
6 2 (1.05%) RESTful
7 1 (0.53%) CGI
7 1 (0.53%) CSS
Miscellaneous
1 35 (18.42%) CMDB
2 24 (12.63%) Analytical Skills
3 10 (5.26%) User Experience
4 8 (4.21%) Management Information System
5 7 (3.68%) Blackberry
5 7 (3.68%) PDA
6 5 (2.63%) Data Centre
6 5 (2.63%) Self-Motivation
7 3 (1.58%) NHS
8 2 (1.05%) CCTV
9 1 (0.53%) Greenfield Project
9 1 (0.53%) Private Cloud
9 1 (0.53%) Security Operations Centre
9 1 (0.53%) Smart Meter
Operating Systems
1 47 (24.74%) Windows
2 22 (11.58%) Linux
3 19 (10.00%) Windows 7
4 17 (8.95%) Windows 10
5 11 (5.79%) Unix
6 10 (5.26%) zOS
7 9 (4.74%) Windows Server 2008
8 8 (4.21%) Windows 2000
8 8 (4.21%) Windows Server
8 8 (4.21%) Windows Server 2003
8 8 (4.21%) Windows Vista
8 8 (4.21%) Windows XP
9 5 (2.63%) Mac OS X
10 3 (1.58%) Mac OS
11 2 (1.05%) Android
11 2 (1.05%) Apple iOS
12 1 (0.53%) VMS
12 1 (0.53%) Windows Server 2012
Processes & Methodologies
1 85 (44.74%) ITSM
2 65 (34.21%) ITIL
3 62 (32.63%) Service Management
4 33 (17.37%) Incident Management
5 23 (12.11%) Stakeholder Management
6 20 (10.53%) Problem-Solving
7 19 (10.00%) Agile Software Development
8 15 (7.89%) ITIL V3
8 15 (7.89%) Workflow
9 13 (6.84%) API Integration
9 13 (6.84%) Validation
10 12 (6.32%) Change Management
10 12 (6.32%) Service Delivery
11 11 (5.79%) ERP
11 11 (5.79%) Problem Management
11 11 (5.79%) Project Management
12 10 (5.26%) Asset Management
12 10 (5.26%) Data Modelling
12 10 (5.26%) Service Design
12 10 (5.26%) TDD
Programming Languages
1 22 (11.58%) Shell Script
2 16 (8.42%) Perl
3 11 (5.79%) Java
3 11 (5.79%) JavaScript
3 11 (5.79%) Python
4 10 (5.26%) ActionScript
4 10 (5.26%) ActionScript 2.0
5 8 (4.21%) JCL
5 8 (4.21%) PHP
5 8 (4.21%) SQL
6 3 (1.58%) PowerShell
7 1 (0.53%) C#
Qualifications
1 54 (28.42%) Security Cleared
2 48 (25.26%) SC Cleared
3 9 (4.74%) Cisco Certification
4 7 (3.68%) A+ Certification
4 7 (3.68%) CCNA
4 7 (3.68%) ISEB
4 7 (3.68%) ITIL Foundation Certificate
5 6 (3.16%) Degree
5 6 (3.16%) IIBA
6 5 (2.63%) Microsoft Certification
7 4 (2.11%) CISA
7 4 (2.11%) CISM
7 4 (2.11%) CISSP
7 4 (2.11%) CRISC
7 4 (2.11%) Dell Certification
7 4 (2.11%) ITIL Certification
8 3 (1.58%) DV Cleared
8 3 (1.58%) MCP
8 3 (1.58%) MCSE
8 3 (1.58%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 14 (7.37%) SLA
2 2 (1.05%) Data Quality
3 1 (0.53%) Disclosure Scotland
3 1 (0.53%) QA
System Software
1 30 (15.79%) Active Directory
2 7 (3.68%) VMware Infrastructure
3 4 (2.11%) XenApp
4 2 (1.05%) Firmware
4 2 (1.05%) NDS
5 1 (0.53%) VMware ESXi
5 1 (0.53%) VMware Server
Systems Management
1 22 (11.58%) Netcool
2 14 (7.37%) Amdocs OSS
2 14 (7.37%) Netcool/OMNIbus
3 8 (4.21%) NetIQ Identity Manager
3 8 (4.21%) ServiceCenter
4 7 (3.68%) Systems Management Server (SMS)
5 6 (3.16%) Avamar
5 6 (3.16%) OpenView
6 4 (2.11%) Nagios
6 4 (2.11%) SCCM
7 3 (1.58%) Ansible
7 3 (1.58%) Opscode Chef
7 3 (1.58%) Puppet
7 3 (1.58%) SCOM
8 2 (1.05%) HP SiteScope
8 2 (1.05%) HP UCMDB
8 2 (1.05%) ITRS Geneos
8 2 (1.05%) Jamf Pro
8 2 (1.05%) Microsoft Intune
8 2 (1.05%) SCOrch
Vendors
1 190 (100.00%) Remedy
2 130 (68.42%) BMC
3 36 (18.95%) ServiceNow
4 29 (15.26%) Microsoft
5 28 (14.74%) IBM
6 21 (11.05%) HP
7 19 (10.00%) Oracle
8 17 (8.95%) Cisco
9 15 (7.89%) xMatters
10 14 (7.37%) Cramer
10 14 (7.37%) Siebel
11 12 (6.32%) Splunk
12 10 (5.26%) IBM Sterling
12 10 (5.26%) OpenText
12 10 (5.26%) VMware
13 9 (4.74%) Adobe
13 9 (4.74%) Apple
14 8 (4.21%) Citrix
14 8 (4.21%) NetIQ
14 8 (4.21%) Peregrine