Period
to 30 March 2020

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for Remedy ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Remedy ITSM over the 6 months to 30 March 2020 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

BMC Remedy IT Service Management (ITSM)
UK > England
6 months to
30 Mar 2020
Same period 2019 Same period 2018
Rank 509 682 752
Rank change year-on-year +173 +70 -68
Contract jobs citing Remedy ITSM 169 155 114
As % of all contract jobs advertised in England 0.30% 0.17% 0.12%
As % of the Business Applications category 3.90% 2.61% 1.68%
Number of daily rates quoted 101 90 64
Median daily rate £450 £400 £400
Median daily rate % change year-on-year +12.50% - -5.88%
10th Percentile £120 £248 £300
90th Percentile £625 £525 £500
UK median daily rate £450 £400 £400
% change year-on-year +12.50% - -
Number of hourly rates quoted 9 5 20
Median hourly rate £24.12 £11.50 £11.50
Median hourly rate % change year-on-year +109.74% - -32.35%
10th Percentile £16.28 £11.50 £8.39
90th Percentile £48.95 £27.25 £20.10
UK median hourly rate £24.12 £11.50 £11.50
% change year-on-year +109.74% - -37.84%

Remedy ITSM is in the Business Applications category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for business application skills.

All Business Application Skills
England
Contract vacancies with a requirement for business application skills 4,335 5,940 6,787
As % of all contract IT jobs advertised in England 7.67% 6.68% 7.23%
Number of daily rates quoted 2,633 3,695 4,077
Median daily rate £500 £475 £475
Median daily rate % change year-on-year +5.26% - +5.56%
10th Percentile £325 £313 £313
90th Percentile £688 £675 £650
UK median daily rate £500 £475 £475
% change year-on-year +5.26% - +5.56%
Number of hourly rates quoted 90 75 84
Median hourly rate £35.00 £33.71 £25.00
Median hourly rate % change year-on-year +3.83% +34.84% -19.35%
10th Percentile £18.25 £11.50 £9.59
90th Percentile £53.85 £64.75 £58.65
Median hourly rate £35.00 £35.00 £26.50
% change year-on-year - +32.08% -18.46%

Remedy ITSM
Job Vacancy Trend in England

Job postings citing Remedy ITSM as a proportion of all IT jobs advertised in England.

Job vacancy trend for Remedy ITSM in England

Remedy ITSM
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing Remedy ITSM in England.

Daily rate trend for Remedy ITSM in England

Remedy ITSM
Daily Rate Histogram in England

Daily rate distribution for jobs citing Remedy ITSM in England over the 6 months to 30 March 2020.

Daily rate histogram for Remedy ITSM in England

Remedy ITSM
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing Remedy ITSM in England.

Hourly rate trend for Remedy ITSM in England

Remedy ITSM
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Remedy ITSM in England over the 6 months to 30 March 2020.

Hourly rate histogram for Remedy ITSM in England

Remedy ITSM
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Remedy ITSM within the England region over the 6 months to 30 March 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +110 95 £413 -8.33%
South West +41 32 £500 +25.00%
London +148 22 £463 +2.78% 7
North of England +65 10 £400 -15.79% 1
Midlands +44 6 £285 -3.39% 6
East of England +39 6 £445 +78.00%
West Midlands +51 4 £450 +60.00% 6
North West +37 4 £400 - 1
Yorkshire +45 3 £450 -5.26%
North East - 3 £120 -
East Midlands +20 2 £120 -59.32%
Remedy ITSM
UK

For the 6 months to 30 March 2020, IT contractor jobs citing Remedy ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region with a requirement for Remedy ITSM.

1 169 (100.00%) Remedy
2 110 (65.09%) BMC
3 78 (46.15%) ITSM
4 71 (42.01%) Security Cleared
5 64 (37.87%) SC Cleared
6 52 (30.77%) Problem-Solving
7 51 (30.18%) Service Management
8 46 (27.22%) ServiceNow
9 45 (26.63%) ITIL
10 42 (24.85%) IBM
11 41 (24.26%) Windows
12 39 (23.08%) Active Directory
12 39 (23.08%) Netcool
13 37 (21.89%) Shell Script
13 37 (21.89%) SOAP
13 37 (21.89%) REST
14 36 (21.30%) Amdocs OSS
14 36 (21.30%) Cramer
15 35 (20.71%) Incident Management
15 35 (20.71%) Web Services
15 35 (20.71%) Siebel
15 35 (20.71%) Perl
15 35 (20.71%) SNMP
15 35 (20.71%) Netcool/OMNIbus
15 35 (20.71%) xMatters
16 34 (20.12%) Windows 7
17 32 (18.93%) Microsoft Office
18 31 (18.34%) HP
19 29 (17.16%) Microsoft
19 29 (17.16%) MS Exchange

Remedy ITSM
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 29 (17.16%) MS Exchange
2 23 (13.61%) Exchange Server 2003
2 23 (13.61%) Exchange Server 2007
3 5 (2.96%) Exchange Server 2010
4 3 (1.78%) SharePoint
5 2 (1.18%) CMS
5 2 (1.18%) Oracle SOA Suite
6 1 (0.59%) Skype for Business
Applications
1 32 (18.93%) Microsoft Office
2 25 (14.79%) Microsoft Excel
3 24 (14.20%) Microsoft PowerPoint
3 24 (14.20%) MS Visio
4 22 (13.02%) Microsoft Project
5 20 (11.83%) Acrobat
6 16 (9.47%) Spreadsheet
Business Applications
1 10 (5.92%) Remedy AR System
2 1 (0.59%) assyst
2 1 (0.59%) Maximo
2 1 (0.59%) SAP SD
Cloud Services
1 3 (1.78%) AWS
1 3 (1.78%) Power Platform
2 2 (1.18%) Azure
2 2 (1.18%) GitHub
2 2 (1.18%) IaaS
2 2 (1.18%) PaaS
3 1 (0.59%) Azure Active Directory
3 1 (0.59%) Office 365
3 1 (0.59%) SaaS
Communications & Networking
1 35 (20.71%) SNMP
2 24 (14.20%) Remote Desktop
2 24 (14.20%) WebEx
3 23 (13.61%) VPN
4 22 (13.02%) Internet
5 5 (2.96%) DHCP
5 5 (2.96%) DNS
6 3 (1.78%) TCP/IP
6 3 (1.78%) WAN
7 2 (1.18%) HTTPS
7 2 (1.18%) LAN
7 2 (1.18%) NetScaler
7 2 (1.18%) Radio Access Network
7 2 (1.18%) SAN
7 2 (1.18%) Skype
8 1 (0.59%) Ethernet
8 1 (0.59%) MPLS
8 1 (0.59%) SMS
8 1 (0.59%) SMTP
8 1 (0.59%) Software-Defined Networking
Database & Business Intelligence
1 4 (2.37%) SQL Server
2 3 (1.78%) BusinessObjects
2 3 (1.78%) Power BI
2 3 (1.78%) SQL Server 2016
3 1 (0.59%) DB2
3 1 (0.59%) Oracle Database
3 1 (0.59%) Oracle Reports
3 1 (0.59%) Relational Database
3 1 (0.59%) SQL Server Reporting Services
Development Applications
1 3 (1.78%) JIRA
2 2 (1.18%) Artifactory
2 2 (1.18%) Jenkins
General
1 13 (7.69%) Telecoms
2 6 (3.55%) Finance
3 2 (1.18%) Aerospace
3 2 (1.18%) Military
3 2 (1.18%) Public Sector
3 2 (1.18%) Retail
4 1 (0.59%) Back Office
4 1 (0.59%) Banking
Job Titles
1 33 (19.53%) Designer
2 30 (17.75%) Architect
3 28 (16.57%) Solutions Designer
4 26 (15.38%) Consultant
5 23 (13.61%) Solutions Architect
6 22 (13.02%) Analyst
7 18 (10.65%) Developer
8 15 (8.88%) Remedy Developer
9 13 (7.69%) Desktop Support
10 11 (6.51%) Help Desk Support
11 10 (5.92%) Management Consultant
11 10 (5.92%) Remedy Consultant
12 8 (4.73%) IT Support
13 6 (3.55%) Project Manager
13 6 (3.55%) Service Analyst
13 6 (3.55%) Support Engineer
14 5 (2.96%) 1st Line Support
14 5 (2.96%) Administrator
14 5 (2.96%) LDAP Administrator
14 5 (2.96%) Operations Analyst
Libraries, Frameworks & Software Standards
1 37 (21.89%) REST
1 37 (21.89%) SOAP
2 35 (20.71%) Web Services
3 6 (3.55%) JSON
4 5 (2.96%) LDAP
5 3 (1.78%) XML
6 2 (1.18%) .NET
7 1 (0.59%) CGI
7 1 (0.59%) CSS
Miscellaneous
1 28 (16.57%) Analytical Skills
2 27 (15.98%) CMDB
3 21 (12.43%) Blackberry
3 21 (12.43%) PDA
4 6 (3.55%) Self-Motivation
5 5 (2.96%) Management Information System
6 4 (2.37%) Data Centre
7 3 (1.78%) Driving Licence
8 2 (1.18%) Taxonomies
9 1 (0.59%) Clustering
9 1 (0.59%) Enterprise Storage
9 1 (0.59%) Fat Client
9 1 (0.59%) Handset
9 1 (0.59%) Private Cloud
9 1 (0.59%) Public Cloud
9 1 (0.59%) Replication
9 1 (0.59%) Smart Meter
9 1 (0.59%) Thin Client
Operating Systems
1 41 (24.26%) Windows
2 34 (20.12%) Windows 7
3 27 (15.98%) Windows Server
4 23 (13.61%) Windows 2000
4 23 (13.61%) Windows Server 2003
4 23 (13.61%) Windows Server 2008
4 23 (13.61%) Windows Vista
4 23 (13.61%) Windows XP
5 11 (6.51%) Linux
6 10 (5.92%) Windows 10
7 5 (2.96%) Mac OS X
8 2 (1.18%) Unix
8 2 (1.18%) zOS
9 1 (0.59%) Red Hat Enterprise Linux
9 1 (0.59%) VMS
9 1 (0.59%) Windows Server 2012
Processes & Methodologies
1 78 (46.15%) ITSM
2 52 (30.77%) Problem-Solving
3 51 (30.18%) Service Management
4 45 (26.63%) ITIL
5 35 (20.71%) Incident Management
6 25 (14.79%) Integration Testing
7 24 (14.20%) Network Management
8 23 (13.61%) Smoke Testing
8 23 (13.61%) Unit Testing
8 23 (13.61%) Web Development
9 12 (7.10%) Change Management
10 10 (5.92%) API Integration
10 10 (5.92%) Configuration Management
10 10 (5.92%) Problem Management
11 9 (5.33%) ITIL V3
11 9 (5.33%) Project Management
11 9 (5.33%) Workflow
12 8 (4.73%) Asset Management
12 8 (4.73%) Stakeholder Management
13 6 (3.55%) Root Cause Analysis
Programming Languages
1 37 (21.89%) Shell Script
2 35 (20.71%) Perl
3 25 (14.79%) Python
4 24 (14.20%) Java
5 23 (13.61%) JavaScript
5 23 (13.61%) PHP
6 4 (2.37%) SQL
7 2 (1.18%) ActionScript
7 2 (1.18%) ActionScript 2.0
7 2 (1.18%) C
7 2 (1.18%) JCL
8 1 (0.59%) C#
8 1 (0.59%) PowerShell
Qualifications
1 71 (42.01%) Security Cleared
2 64 (37.87%) SC Cleared
3 6 (3.55%) A+ Certification
4 5 (2.96%) Dell Certification
4 5 (2.96%) ITIL Foundation Certificate
5 4 (2.37%) Cisco Certification
5 4 (2.37%) ITIL Certification
6 3 (1.78%) CCNA
6 3 (1.78%) DV Cleared
7 2 (1.18%) Degree
7 2 (1.18%) MCP
7 2 (1.18%) Microsoft Certification
8 1 (0.59%) BPSS Clearance
8 1 (0.59%) CCIE
8 1 (0.59%) HNC
8 1 (0.59%) MCDST
8 1 (0.59%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 6 (3.55%) SLA
2 1 (0.59%) QA
System Software
1 39 (23.08%) Active Directory
2 5 (2.96%) XenApp
3 4 (2.37%) VMware Infrastructure
4 2 (1.18%) Citrix Hypervisor
4 2 (1.18%) Hyper-V
4 2 (1.18%) XenDesktop
5 1 (0.59%) Docker
5 1 (0.59%) Firmware
5 1 (0.59%) Oracle RAC
5 1 (0.59%) Virtual Machines
5 1 (0.59%) Virtual Servers
5 1 (0.59%) VMware ESXi
5 1 (0.59%) VMware NSX
Systems Management
1 39 (23.08%) Netcool
2 36 (21.30%) Amdocs OSS
3 35 (20.71%) Netcool/OMNIbus
4 23 (13.61%) ServiceCenter
5 22 (13.02%) Systems Management Server (SMS)
6 10 (5.92%) SCCM
7 5 (2.96%) Ansible
7 5 (2.96%) Tivoli
8 4 (2.37%) SCOM
9 3 (1.78%) HP NNM
9 3 (1.78%) HP SiteScope
9 3 (1.78%) HP UCMDB
9 3 (1.78%) Nagios
9 3 (1.78%) Opscode Chef
9 3 (1.78%) Puppet
9 3 (1.78%) QRadar
10 2 (1.18%) HP ALM
10 2 (1.18%) HP Operations Orchestration
10 2 (1.18%) SCOrch
11 1 (0.59%) WSUS
Vendors
1 169 (100.00%) Remedy
2 110 (65.09%) BMC
3 46 (27.22%) ServiceNow
4 42 (24.85%) IBM
5 36 (21.30%) Cramer
6 35 (20.71%) Siebel
6 35 (20.71%) xMatters
7 31 (18.34%) HP
8 29 (17.16%) Microsoft
9 23 (13.61%) Bomgar
9 23 (13.61%) Peregrine
10 20 (11.83%) Adobe
11 19 (11.24%) Cisco
12 14 (8.28%) Huawei
12 14 (8.28%) Nokia
13 9 (5.33%) Oracle
14 8 (4.73%) Apple
15 7 (4.14%) Citrix
16 6 (3.55%) Dell
16 6 (3.55%) SolarWinds