Period
to 16 February 2020

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for Remedy ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Remedy ITSM over the 6 months to 16 February 2020 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

BMC Remedy IT Service Management (ITSM)
UK > England
6 months to
16 Feb 2020
Same period 2019 Same period 2018
Rank 527 711 753
Rank change year-on-year +184 +42 -63
Contract jobs citing Remedy ITSM 174 140 117
As % of all contract IT jobs advertised in England 0.28% 0.16% 0.13%
As % of the Business Applications category 3.79% 2.35% 1.65%
Number of daily rates quoted 107 73 66
England median daily rate £450 £400 £388
Median daily rate % change year-on-year +12.50% +3.23% -3.13%
10th Percentile £120 £213 £296
90th Percentile £623 £520 £519
UK median daily rate £450 £400 £388
% change year-on-year +12.50% +3.23% -3.13%
Number of hourly rates quoted 12 5 12
England median hourly rate £24.12 £11.50 £10.50
Median hourly rate % change year-on-year +109.74% +9.52% -36.56%
10th Percentile £17.00 £11.50 £8.39
90th Percentile £46.25 £27.25 £14.82
UK median hourly rate £24.12 £11.50 £10.50
% change year-on-year +109.74% +9.52% -36.56%

Remedy ITSM is in the Business Applications category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for business application skills.

All Business Application Skills
England
Contract vacancies with a requirement for business application skills 4,595 5,949 7,098
As % of all contract IT jobs advertised in England 7.46% 6.60% 7.63%
Number of daily rates quoted 2,797 3,587 4,346
England median daily rate £500 £484 £475
Median daily rate % change year-on-year +3.31% +1.89% +5.56%
10th Percentile £325 £313 £313
90th Percentile £688 £675 £650
UK median daily rate £500 £475 £475
% change year-on-year +5.26% - +5.56%
Number of hourly rates quoted 84 82 74
England median hourly rate £33.75 £33.71 £25.25
Median hourly rate % change year-on-year +0.12% +33.50% +1.00%
10th Percentile £17.00 £11.50 £9.94
90th Percentile £54.45 £69.53 £52.63
UK median hourly rate £32.22 £36.50 £28.25
% change year-on-year -11.73% +29.20% +2.73%

Remedy ITSM
Job Vacancy Trend in England

Job postings citing Remedy ITSM as a percentage of all IT jobs advertised in England.

Job vacancy trend for Remedy ITSM in England

Remedy ITSM
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Remedy ITSM in England.

Contractor daily rate trend for Remedy ITSM in England

Remedy ITSM
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Remedy ITSM in England over the 6 months to 16 February 2020.

Contractor daily rate histogram for Remedy ITSM in England

Remedy ITSM
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Remedy ITSM in England.

Contractor hourly rate trend for Remedy ITSM in England

Remedy ITSM
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing Remedy ITSM in England over the 6 months to 16 February 2020.

Contractor hourly rate histogram for Remedy ITSM in England

Remedy ITSM
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Remedy ITSM within the England region over the 6 months to 16 February 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +105 87 £450 +9.09% 16
London +136 33 £450 - 4
South West +46 31 £563 +40.63%
East of England +33 12 £500 +90.48% 1
North of England +48 11 £450 +17.65% 2
North West +35 5 £400 +9.59% 1
Yorkshire +47 3 £450 -5.26% 1
North East - 3 £120 -
Midlands +45 2 £120 -46.67% 2
East Midlands +33 2 £120 -64.18%
Remedy ITSM
UK

For the 6 months to 16 February 2020, IT contractor jobs citing Remedy ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region with a requirement for Remedy ITSM.

1 174 (100.00%) Remedy
2 117 (67.24%) BMC
3 79 (45.40%) ITSM
4 62 (35.63%) Security Cleared
5 56 (32.18%) SC Cleared
6 51 (29.31%) Service Management
6 51 (29.31%) ITIL
7 46 (26.44%) ServiceNow
8 44 (25.29%) Problem-Solving
9 41 (23.56%) Windows
10 37 (21.26%) Incident Management
11 36 (20.69%) IBM
12 35 (20.11%) Active Directory
13 31 (17.82%) Netcool
13 31 (17.82%) Shell Script
14 30 (17.24%) SOAP
14 30 (17.24%) REST
15 29 (16.67%) Windows 7
15 29 (16.67%) Analytical Skills
15 29 (16.67%) Amdocs OSS
15 29 (16.67%) xMatters
15 29 (16.67%) CMDB
15 29 (16.67%) Cramer
16 28 (16.09%) Web Services
16 28 (16.09%) Microsoft Office
16 28 (16.09%) Perl
16 28 (16.09%) Siebel
16 28 (16.09%) SNMP
16 28 (16.09%) Netcool/OMNIbus
17 27 (15.52%) HP

Remedy ITSM
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 24 (13.79%) MS Exchange
2 19 (10.92%) Exchange Server 2003
2 19 (10.92%) Exchange Server 2007
3 6 (3.45%) SharePoint
4 4 (2.30%) Exchange Server 2010
5 2 (1.15%) Oracle SOA Suite
6 1 (0.57%) Skype for Business
Applications
1 28 (16.09%) Microsoft Office
2 24 (13.79%) Microsoft Excel
3 20 (11.49%) MS Visio
4 19 (10.92%) Microsoft PowerPoint
5 18 (10.34%) Microsoft Project
6 17 (9.77%) Acrobat
7 13 (7.47%) Spreadsheet
Business Applications
1 10 (5.75%) Remedy AR System
2 1 (0.57%) assyst
2 1 (0.57%) Maximo
2 1 (0.57%) SAP SD
Cloud Services
1 3 (1.72%) AWS
1 3 (1.72%) Office 365
2 2 (1.15%) Azure
2 2 (1.15%) GitHub
2 2 (1.15%) IaaS
2 2 (1.15%) PaaS
3 1 (0.57%) Azure Active Directory
3 1 (0.57%) SaaS
Communications & Networking
1 28 (16.09%) SNMP
2 21 (12.07%) Remote Desktop
2 21 (12.07%) VPN
3 20 (11.49%) WebEx
4 18 (10.34%) Internet
5 5 (2.87%) DHCP
5 5 (2.87%) DNS
6 4 (2.30%) TCP/IP
6 4 (2.30%) WAN
7 3 (1.72%) BGP
7 3 (1.72%) HTTPS
7 3 (1.72%) LAN
7 3 (1.72%) OSPF
8 2 (1.15%) Ethernet
8 2 (1.15%) Firewall
8 2 (1.15%) MPLS
8 2 (1.15%) SAN
8 2 (1.15%) Skype
8 2 (1.15%) Wireless
9 1 (0.57%) Cisco Wireless
Database & Business Intelligence
1 4 (2.30%) SQL Server
2 3 (1.72%) SQL Server 2016
3 1 (0.57%) DB2
3 1 (0.57%) Oracle Reports
3 1 (0.57%) Relational Database
3 1 (0.57%) SQL Server Reporting Services
Development Applications
1 6 (3.45%) JIRA
2 2 (1.15%) Artifactory
2 2 (1.15%) Jenkins
General
1 13 (7.47%) Telecoms
2 8 (4.60%) Finance
3 5 (2.87%) Military
4 4 (2.30%) Public Sector
5 2 (1.15%) Retail
6 1 (0.57%) Banking
Job Titles
1 30 (17.24%) Architect
2 28 (16.09%) Consultant
2 28 (16.09%) Designer
3 27 (15.52%) Analyst
4 24 (13.79%) Solutions Designer
5 19 (10.92%) Solutions Architect
6 15 (8.62%) Developer
7 12 (6.90%) Desktop Support
8 11 (6.32%) Remedy Developer
9 10 (5.75%) Management Consultant
9 10 (5.75%) Remedy Consultant
10 8 (4.60%) Business Analyst
10 8 (4.60%) Help Desk Support
10 8 (4.60%) Incident Manager
10 8 (4.60%) Operations Analyst
11 7 (4.02%) IT Support
11 7 (4.02%) Project Manager
11 7 (4.02%) Support Engineer
12 6 (3.45%) Service Analyst
13 5 (2.87%) Administrator
Libraries, Frameworks & Software Standards
1 30 (17.24%) REST
1 30 (17.24%) SOAP
2 28 (16.09%) Web Services
3 7 (4.02%) JSON
4 5 (2.87%) LDAP
5 2 (1.15%) .NET
5 2 (1.15%) SailPoint
6 1 (0.57%) CGI
6 1 (0.57%) CSS
Miscellaneous
1 29 (16.67%) Analytical Skills
1 29 (16.67%) CMDB
2 18 (10.34%) Blackberry
2 18 (10.34%) PDA
3 6 (3.45%) Data Centre
4 5 (2.87%) Management Information System
5 3 (1.72%) Driving Licence
5 3 (1.72%) User Experience
6 1 (0.57%) Clustering
6 1 (0.57%) Enterprise Storage
6 1 (0.57%) Fat Client
6 1 (0.57%) Handset
6 1 (0.57%) Private Cloud
6 1 (0.57%) Public Cloud
6 1 (0.57%) Replication
6 1 (0.57%) Self-Motivation
6 1 (0.57%) Smart Meter
6 1 (0.57%) Thin Client
Operating Systems
1 41 (23.56%) Windows
2 29 (16.67%) Windows 7
3 21 (12.07%) Windows Server
4 19 (10.92%) Windows 2000
4 19 (10.92%) Windows Server 2003
4 19 (10.92%) Windows Server 2008
4 19 (10.92%) Windows Vista
4 19 (10.92%) Windows XP
5 14 (8.05%) Windows 10
6 11 (6.32%) Linux
7 5 (2.87%) Mac OS X
8 3 (1.72%) Unix
8 3 (1.72%) zOS
9 1 (0.57%) Red Hat Enterprise Linux
9 1 (0.57%) VMS
9 1 (0.57%) Windows Server 2012
Processes & Methodologies
1 79 (45.40%) ITSM
2 51 (29.31%) ITIL
2 51 (29.31%) Service Management
3 44 (25.29%) Problem-Solving
4 37 (21.26%) Incident Management
5 19 (10.92%) Network Management
6 18 (10.34%) Integration Testing
6 18 (10.34%) Smoke Testing
6 18 (10.34%) Unit Testing
6 18 (10.34%) Web Development
7 17 (9.77%) Stakeholder Management
8 13 (7.47%) Change Management
9 11 (6.32%) Agile Software Development
9 11 (6.32%) Problem Management
9 11 (6.32%) Workflow
10 10 (5.75%) API Integration
11 9 (5.17%) Asset Management
11 9 (5.17%) ITIL V3
11 9 (5.17%) Validation
12 8 (4.60%) Configuration Management
Programming Languages
1 31 (17.82%) Shell Script
2 28 (16.09%) Perl
3 20 (11.49%) Python
4 19 (10.92%) Java
5 18 (10.34%) JavaScript
5 18 (10.34%) PHP
6 4 (2.30%) SQL
7 3 (1.72%) ActionScript
7 3 (1.72%) ActionScript 2.0
7 3 (1.72%) JCL
8 2 (1.15%) PowerShell
9 1 (0.57%) C#
Qualifications
1 62 (35.63%) Security Cleared
2 56 (32.18%) SC Cleared
3 7 (4.02%) A+ Certification
3 7 (4.02%) Cisco Certification
3 7 (4.02%) ITIL Foundation Certificate
4 5 (2.87%) CCNA
4 5 (2.87%) Dell Certification
4 5 (2.87%) ITIL Certification
5 3 (1.72%) DV Cleared
5 3 (1.72%) IIBA
5 3 (1.72%) ISEB
5 3 (1.72%) MCP
5 3 (1.72%) Microsoft Certification
6 2 (1.15%) CISA
6 2 (1.15%) CISM
6 2 (1.15%) CISSP
6 2 (1.15%) CRISC
6 2 (1.15%) Degree
6 2 (1.15%) MCDST
7 1 (0.57%) CCDP
Quality Assurance & Compliance
1 13 (7.47%) SLA
2 1 (0.57%) QA
System Software
1 35 (20.11%) Active Directory
2 4 (2.30%) VMware Infrastructure
2 4 (2.30%) XenApp
3 2 (1.15%) Firmware
3 2 (1.15%) Hyper-V
3 2 (1.15%) NDS
4 1 (0.57%) Docker
4 1 (0.57%) Virtual Machines
4 1 (0.57%) Virtual Servers
4 1 (0.57%) VMware ESXi
4 1 (0.57%) VMware NSX
Systems Management
1 31 (17.82%) Netcool
2 29 (16.67%) Amdocs OSS
3 28 (16.09%) Netcool/OMNIbus
4 19 (10.92%) ServiceCenter
5 18 (10.34%) Systems Management Server (SMS)
6 6 (3.45%) SCCM
7 5 (2.87%) Ansible
7 5 (2.87%) Tivoli
8 4 (2.30%) SCOM
9 3 (1.72%) HP NNM
9 3 (1.72%) HP SiteScope
9 3 (1.72%) HP UCMDB
9 3 (1.72%) Nagios
9 3 (1.72%) NetIQ Identity Manager
9 3 (1.72%) Opscode Chef
9 3 (1.72%) Puppet
9 3 (1.72%) QRadar
10 2 (1.15%) HP ALM
10 2 (1.15%) HP Operations Orchestration
10 2 (1.15%) SCOrch
Vendors
1 174 (100.00%) Remedy
2 117 (67.24%) BMC
3 46 (26.44%) ServiceNow
4 36 (20.69%) IBM
5 29 (16.67%) Cramer
5 29 (16.67%) xMatters
6 28 (16.09%) Siebel
7 27 (15.52%) HP
8 25 (14.37%) Microsoft
9 20 (11.49%) Cisco
10 19 (10.92%) Bomgar
10 19 (10.92%) Peregrine
11 17 (9.77%) Adobe
12 11 (6.32%) Huawei
12 11 (6.32%) Nokia
12 11 (6.32%) Oracle
13 9 (5.17%) Apple
14 7 (4.02%) Dell
15 6 (3.45%) Citrix
15 6 (3.45%) SolarWinds