Period
to 14 December 2017

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for Remedy ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Remedy ITSM over the 6 months to 14 December 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

BMC Remedy IT Service Management (ITSM)
UK > England
6 months to
14 Dec 2017
Same period 2016 Same period 2015
Rank 709 668 604
Rank change year-on-year -41 -64 +4
Contract jobs citing Remedy ITSM 155 181 268
As % of all contract IT jobs advertised in England 0.16% 0.19% 0.26%
As % of the Business Applications category 2.07% 2.25% 3.25%
Number of daily rates quoted 93 107 124
England median daily rate £400 £363 £400
Median daily rate % change year-on-year +10.34% -9.38% +5.26%
10th Percentile £250 £196 £217
90th Percentile £575 £521 £519
UK median daily rate £400 £365 £400
% change year-on-year +9.59% -8.75% +5.26%
Number of hourly rates quoted 9 8 8
England median hourly rate £12.42 £12.13 £17.50
Median hourly rate % change year-on-year +2.43% -30.71% +29.63%
10th Percentile £8.39 £9.90 £9.00
90th Percentile £14.00 £25.03 £76.25
UK median hourly rate £12.42 £12.13 £17.78
% change year-on-year +2.43% -31.79% +31.67%

Remedy ITSM is in the Business Applications category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for business application skills.

All Business Application Skills
England
Contract vacancies with a requirement for business application skills 7499 8031 8246
As % of all contract IT jobs advertised in England 7.89% 8.38% 7.95%
Number of daily rates quoted 4594 4925 4754
England median daily rate £475 £450 £438
Median daily rate % change year-on-year +5.56% +2.86% -
10th Percentile £308 £304 £278
90th Percentile £650 £610 £600
UK median daily rate £475 £450 £438
% change year-on-year +5.56% +2.86% -
Number of hourly rates quoted 73 88 121
England median hourly rate £22.50 £28.00 £28.00
Median hourly rate % change year-on-year -19.64% - -5.88%
10th Percentile £10.60 £9.20 £11.25
90th Percentile £60.33 £99.00 £57.50
UK median hourly rate £25.00 £28.00 £30.00
% change year-on-year -10.71% -6.67% -4.76%

Remedy ITSM
Job Vacancy Trend in England

Job postings citing Remedy ITSM as a percentage of all IT jobs advertised in England.

Job vacancy trend for Remedy ITSM in England

Remedy ITSM
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Remedy ITSM in England.

Contractor daily rate trend for Remedy ITSM in England

Remedy ITSM
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Remedy ITSM in England over the 6 months to 14 December 2017.

Contractor daily rate histogram for Remedy ITSM in England

Remedy ITSM
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Remedy ITSM in England.

Contractor hourly rate trend for Remedy ITSM in England

Remedy ITSM
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Remedy ITSM within the England region over the 6 months to 14 December 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +15 74 £400 +11.11% 3
London -61 37 £350 -3.45% 6
East of England -9 22 £425 -2.86% 2
Midlands +9 11 £400 -5.88% 1
West Midlands +20 10 £400 -5.88%
South West +7 6 £425 - 1
North of England +41 5 £375 +15.38%
Yorkshire +27 3 £375 +22.95%
North West +2 2 - -
East Midlands +1 1 £425 +23.91%
Remedy ITSM
UK

For the 6 months to 14 December 2017, IT contractor jobs citing Remedy ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region with a requirement for Remedy ITSM.

1 155 (100.00%) Remedy
2 120 (77.42%) BMC
3 89 (57.42%) ITIL
4 84 (54.19%) ITSM
5 60 (38.71%) Windows
6 59 (38.06%) Service Management
7 35 (22.58%) ITIL V3
8 27 (17.42%) Telecoms
9 25 (16.13%) Incident Management
9 25 (16.13%) CMDB
10 24 (15.48%) Microsoft
11 21 (13.55%) Security Cleared
12 20 (12.90%) Active Directory
13 19 (12.26%) ServiceNow
14 16 (10.32%) Finance
14 16 (10.32%) Microsoft Office
15 15 (9.68%) SC Cleared
15 15 (9.68%) Knowledge Management
16 14 (9.03%) Unix
17 13 (8.39%) ITIL Certification
17 13 (8.39%) Apple
17 13 (8.39%) Data Modelling
17 13 (8.39%) Netcool
17 13 (8.39%) Shell Script
17 13 (8.39%) Chat Support
18 12 (7.74%) Change Management
18 12 (7.74%) Stakeholder Management
18 12 (7.74%) Peregrine
18 12 (7.74%) CA
18 12 (7.74%) Oracle

Remedy ITSM
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (6.45%) SharePoint
2 5 (3.23%) Exchange Server 2013
3 3 (1.94%) Smallworld
4 2 (1.29%) Confluence
4 2 (1.29%) Exchange Server 2003
4 2 (1.29%) Exchange Server 2007
4 2 (1.29%) MS Exchange
5 1 (0.65%) BizTalk Server
5 1 (0.65%) IIS
Applications
1 16 (10.32%) Microsoft Office
2 11 (7.10%) Microsoft Excel
3 10 (6.45%) Microsoft PowerPoint
4 3 (1.94%) Acrobat
4 3 (1.94%) Spreadsheet
5 2 (1.29%) Microsoft Project
5 2 (1.29%) MS Visio
Business Applications
1 7 (4.52%) Remedy AR System
2 4 (2.58%) assyst
Cloud Services
1 11 (7.10%) Office 365
2 10 (6.45%) Microsoft Azure
3 5 (3.23%) Azure Active Directory
4 1 (0.65%) Mimecast
4 1 (0.65%) OneDrive
Communications & Networking
1 11 (7.10%) LDAP
2 4 (2.58%) TCP/IP
3 3 (1.94%) Internet
3 3 (1.94%) SMS
3 3 (1.94%) VPN
4 2 (1.29%) DNS
4 2 (1.29%) MVNO
4 2 (1.29%) Remote Desktop
4 2 (1.29%) WAN
4 2 (1.29%) WebEx
4 2 (1.29%) Wi-Fi
5 1 (0.65%) Firewall
5 1 (0.65%) Intelligent Network
5 1 (0.65%) LAN
5 1 (0.65%) LTE
5 1 (0.65%) SNMP
5 1 (0.65%) Unified Communications
5 1 (0.65%) Wireless
5 1 (0.65%) WLAN
Database & Business Intelligence
1 9 (5.81%) DB2
2 5 (3.23%) Oracle BI EE
3 3 (1.94%) SQL Server
4 1 (0.65%) BusinessObjects
4 1 (0.65%) Data Warehouse
4 1 (0.65%) Enterprise Data Warehouse
4 1 (0.65%) SQL Server 2014
4 1 (0.65%) SQL Server Analysis Services
4 1 (0.65%) SQL Server Integration Services
Development Applications
1 2 (1.29%) JIRA
1 2 (1.29%) Zephyr
2 1 (0.65%) Team Foundation Server
General
1 27 (17.42%) Telecoms
2 16 (10.32%) Finance
3 11 (7.10%) Retail
4 5 (3.23%) French Language
5 3 (1.94%) Law
6 2 (1.29%) Aerospace
6 2 (1.29%) Back Office
6 2 (1.29%) Banking
6 2 (1.29%) Billing
6 2 (1.29%) International Banking
7 1 (0.65%) Pharmaceutical
Job Titles
1 37 (23.87%) Analyst
2 19 (12.26%) Architect
3 15 (9.68%) Service Analyst
4 14 (9.03%) Administrator
5 12 (7.74%) Service Desk Engineer
6 11 (7.10%) Business Analyst
7 10 (6.45%) Service Desk Analyst
8 9 (5.81%) Desktop Support
8 9 (5.81%) Remedy Analyst
9 8 (5.16%) Developer
9 8 (5.16%) Infrastructure Engineer
10 7 (4.52%) Remedy Architect
10 7 (4.52%) Service Manager
10 7 (4.52%) Support Engineer
11 6 (3.87%) Process Analyst
11 6 (3.87%) Solutions Architect
12 5 (3.23%) 3rd Line Support
12 5 (3.23%) Change Analyst
12 5 (3.23%) Solutions Designer
12 5 (3.23%) Support Analyst
Libraries, Frameworks & Software Standards
1 9 (5.81%) ODBC
2 5 (3.23%) WAP
3 3 (1.94%) .NET
3 3 (1.94%) Web Services
4 2 (1.29%) JSON
5 1 (0.65%) Ajax
5 1 (0.65%) ASP.NET Web API
5 1 (0.65%) CSS
5 1 (0.65%) Entity Framework
5 1 (0.65%) HTML
5 1 (0.65%) jQuery
5 1 (0.65%) REST
5 1 (0.65%) SOAP
5 1 (0.65%) WCF
5 1 (0.65%) XML
Miscellaneous
1 25 (16.13%) CMDB
2 9 (5.81%) Analytical Skills
3 7 (4.52%) Greenfield Project
4 6 (3.87%) Data Centre
4 6 (3.87%) Management Information System
5 5 (3.23%) Replication
5 5 (3.23%) Virtual Team
6 4 (2.58%) User Experience
7 3 (1.94%) Blackberry
7 3 (1.94%) FMCG
7 3 (1.94%) Frameworx
7 3 (1.94%) Mobile App
7 3 (1.94%) PDA
7 3 (1.94%) Wiki
8 1 (0.65%) BYOD
8 1 (0.65%) Data Protection Act
8 1 (0.65%) EPoS
8 1 (0.65%) Private Cloud
8 1 (0.65%) RIA
8 1 (0.65%) Smart Meter
Operating Systems
1 60 (38.71%) Windows
2 14 (9.03%) Unix
3 11 (7.10%) Linux
3 11 (7.10%) Windows 7
4 7 (4.52%) Windows Server
5 6 (3.87%) Windows Vista
6 5 (3.23%) Windows XP
7 3 (1.94%) Windows Server 2008
8 2 (1.29%) Android
8 2 (1.29%) Apple iOS
8 2 (1.29%) Mac OS
8 2 (1.29%) Windows 10
8 2 (1.29%) Windows 2000
8 2 (1.29%) Windows Server 2003
9 1 (0.65%) Windows Server 2012
Processes & Methodologies
1 89 (57.42%) ITIL
2 84 (54.19%) ITSM
3 59 (38.06%) Service Management
4 35 (22.58%) ITIL V3
5 25 (16.13%) Incident Management
6 15 (9.68%) Knowledge Management
7 13 (8.39%) Chat Support
7 13 (8.39%) Data Modelling
8 12 (7.74%) Change Management
8 12 (7.74%) Stakeholder Management
9 10 (6.45%) PRINCE2
10 9 (5.81%) Business Analysis
10 9 (5.81%) Performance Monitoring
10 9 (5.81%) Performance Tuning
11 8 (5.16%) Agile Software Development
11 8 (5.16%) Project Management
11 8 (5.16%) Service Delivery
11 8 (5.16%) Service Design
12 7 (4.52%) Configuration Management
12 7 (4.52%) Workflow
Programming Languages
1 13 (8.39%) Shell Script
2 11 (7.10%) Java
3 5 (3.23%) JavaScript
3 5 (3.23%) SQL
4 1 (0.65%) C#
Qualifications
1 21 (13.55%) Security Cleared
2 15 (9.68%) SC Cleared
3 13 (8.39%) ITIL Certification
4 8 (5.16%) Microsoft Certification
5 7 (4.52%) MCSE
6 5 (3.23%) Degree
7 4 (2.58%) ITIL Foundation Certificate
8 3 (1.94%) BPSS Clearance
9 2 (1.29%) A+ Certification
9 2 (1.29%) CCNA
9 2 (1.29%) Cisco Certification
9 2 (1.29%) MCP
9 2 (1.29%) MCSA
10 1 (0.65%) ACMT
10 1 (0.65%) MCITP
10 1 (0.65%) PRINCE2 Certification
Quality Assurance & Compliance
1 8 (5.16%) SLA
2 5 (3.23%) QA
3 3 (1.94%) ISO/IEC 20000
4 1 (0.65%) Sarbanes-Oxley
System Software
1 20 (12.90%) Active Directory
2 6 (3.87%) Hyper-V
2 6 (3.87%) VMware Infrastructure
Systems Management
1 13 (8.39%) Netcool
2 12 (7.74%) ServiceCenter
3 11 (7.10%) Ansible
4 6 (3.87%) MOM
5 5 (3.23%) Microsoft Intune
6 4 (2.58%) BladeLogic
6 4 (2.58%) Nessus
6 4 (2.58%) SCOM
7 3 (1.94%) AirWatch
7 3 (1.94%) SCCM
8 2 (1.29%) Control-M
8 2 (1.29%) DameWare
8 2 (1.29%) SCOrch
8 2 (1.29%) Systems Management Server (SMS)
9 1 (0.65%) BMC PATROL
9 1 (0.65%) HP Quality Center
9 1 (0.65%) SolarWinds Orion
9 1 (0.65%) Tivoli Storage Manager
Vendors
1 155 (100.00%) Remedy
2 120 (77.42%) BMC
3 24 (15.48%) Microsoft
4 19 (12.26%) ServiceNow
5 13 (8.39%) Apple
6 12 (7.74%) CA
6 12 (7.74%) Oracle
6 12 (7.74%) Peregrine
7 11 (7.10%) IBM
8 10 (6.45%) Cisco
9 9 (5.81%) HP
10 7 (4.52%) VMware
11 5 (3.23%) NetApp
12 4 (2.58%) SolarWinds
13 3 (1.94%) Intergraph
13 3 (1.94%) SAP
14 2 (1.29%) Ab Initio
14 2 (1.29%) Adobe
14 2 (1.29%) Capita
14 2 (1.29%) Motorola