Period
to 19 January 2018

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for Remedy ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Remedy ITSM over the 6 months to 19 January 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

BMC Remedy IT Service Management (ITSM)
UK > England
6 months to
19 Jan 2018
Same period 2017 Same period 2016
Rank 696 658 588
Rank change year-on-year -38 -70 -15
Contract jobs citing Remedy ITSM 133 168 259
As % of all contract IT jobs advertised in England 0.14% 0.19% 0.26%
As % of the Business Applications category 1.87% 2.22% 3.31%
Number of daily rates quoted 78 100 129
England median daily rate £388 £375 £400
Median daily rate % change year-on-year +3.33% -6.25% +5.12%
10th Percentile £300 £206 £232
90th Percentile £538 £526 £510
UK median daily rate £388 £388 £398
% change year-on-year - -2.52% +2.91%
Number of hourly rates quoted 10 10 8
England median hourly rate £11.71 £12.50 £17.50
Median hourly rate % change year-on-year -6.32% -28.57% +29.63%
10th Percentile £8.39 £10.30 £9.00
90th Percentile £15.00 £26.43 £76.25
UK median hourly rate £11.71 £12.50 £17.78
% change year-on-year -6.32% -29.68% +31.67%

Remedy ITSM is in the Business Applications category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for business application skills.

All Business Application Skills
England
Contract vacancies with a requirement for business application skills 7,101 7,578 7,823
As % of all contract IT jobs advertised in England 7.70% 8.42% 7.88%
Number of daily rates quoted 4,362 4,674 4,554
England median daily rate £475 £450 £438
Median daily rate % change year-on-year +5.56% +2.86% -0.57%
10th Percentile £310 £308 £278
90th Percentile £650 £613 £600
UK median daily rate £475 £450 £438
% change year-on-year +5.56% +2.86% -0.57%
Number of hourly rates quoted 64 73 125
England median hourly rate £19.50 £20.63 £30.00
Median hourly rate % change year-on-year -5.45% -31.25% +13.04%
10th Percentile £10.33 £5.70 £11.25
90th Percentile £60.12 £61.50 £69.07
UK median hourly rate £22.50 £21.76 £35.00
% change year-on-year +3.40% -37.83% +15.70%

Remedy ITSM
Job Vacancy Trend in England

Job postings citing Remedy ITSM as a percentage of all IT jobs advertised in England.

Job vacancy trend for Remedy ITSM in England

Remedy ITSM
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Remedy ITSM in England.

Contractor daily rate trend for Remedy ITSM in England

Remedy ITSM
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Remedy ITSM in England over the 6 months to 19 January 2018.

Contractor daily rate histogram for Remedy ITSM in England

Remedy ITSM
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Remedy ITSM in England.

Contractor hourly rate trend for Remedy ITSM in England

Remedy ITSM
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Remedy ITSM within the England region over the 6 months to 19 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East -10 61 £388 +3.33% 2
London -75 30 £350 -3.45% 9
East of England +4 21 £425 -2.86% 3
Midlands 0 12 £400 -15.79% 3
West Midlands +8 11 £400 -5.88% 1
South West +8 6 £310 - 1
North of England +29 3 £375 -6.25% 3
Yorkshire +10 3 £375 -6.25%
East Midlands -7 1 £425 -20.93% 2
Remedy ITSM
UK

For the 6 months to 19 January 2018, IT contractor jobs citing Remedy ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region with a requirement for Remedy ITSM.

1 133 (100.00%) Remedy
2 102 (76.69%) BMC
3 74 (55.64%) ITIL
4 72 (54.14%) ITSM
5 58 (43.61%) Service Management
6 48 (36.09%) Windows
7 25 (18.80%) Incident Management
7 25 (18.80%) ITIL V3
8 24 (18.05%) Telecoms
8 24 (18.05%) Microsoft
9 21 (15.79%) CMDB
10 19 (14.29%) ServiceNow
11 17 (12.78%) Active Directory
12 16 (12.03%) Microsoft Office
12 16 (12.03%) Security Cleared
13 14 (10.53%) Unix
14 13 (9.77%) Finance
14 13 (9.77%) Stakeholder Management
14 13 (9.77%) Shell Script
14 13 (9.77%) ITIL Certification
14 13 (9.77%) SC Cleared
15 12 (9.02%) IBM
15 12 (9.02%) Linux
15 12 (9.02%) Oracle
16 11 (8.27%) LDAP
16 11 (8.27%) Microsoft Excel
16 11 (8.27%) Windows 7
16 11 (8.27%) Ansible
16 11 (8.27%) Office 365
17 10 (7.52%) Service Design

Remedy ITSM
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (7.52%) SharePoint
2 5 (3.76%) Exchange Server 2013
3 2 (1.50%) Confluence
3 2 (1.50%) Exchange Server 2003
3 2 (1.50%) Exchange Server 2007
3 2 (1.50%) MS Exchange
4 1 (0.75%) BizTalk Server
4 1 (0.75%) IIS
Applications
1 16 (12.03%) Microsoft Office
2 11 (8.27%) Microsoft Excel
3 10 (7.52%) Microsoft PowerPoint
4 3 (2.26%) Acrobat
4 3 (2.26%) Spreadsheet
5 2 (1.50%) Microsoft Project
5 2 (1.50%) MS Visio
Business Applications
1 5 (3.76%) assyst
2 4 (3.01%) Remedy AR System
Cloud Services
1 11 (8.27%) Office 365
2 10 (7.52%) Microsoft Azure
3 5 (3.76%) Azure Active Directory
4 1 (0.75%) Mimecast
4 1 (0.75%) OneDrive
Communications & Networking
1 3 (2.26%) Firewall
1 3 (2.26%) Internet
1 3 (2.26%) SMS
1 3 (2.26%) VPN
2 2 (1.50%) LAN
2 2 (1.50%) Remote Desktop
2 2 (1.50%) WAN
2 2 (1.50%) WebEx
2 2 (1.50%) Wi-Fi
3 1 (0.75%) Broadband
3 1 (0.75%) Intelligent Network
3 1 (0.75%) LTE
3 1 (0.75%) MVNO
3 1 (0.75%) PBX
3 1 (0.75%) SNMP
3 1 (0.75%) Unified Communications
3 1 (0.75%) Wireless
Database & Business Intelligence
1 9 (6.77%) DB2
2 5 (3.76%) Oracle BI EE
3 3 (2.26%) SQL Server
4 1 (0.75%) BusinessObjects
4 1 (0.75%) Crystal Reports
4 1 (0.75%) Data Warehouse
4 1 (0.75%) Enterprise Data Warehouse
4 1 (0.75%) SQL Server 2014
4 1 (0.75%) SQL Server Analysis Services
4 1 (0.75%) SQL Server Integration Services
Development Applications
1 2 (1.50%) JIRA
1 2 (1.50%) Zephyr
2 1 (0.75%) Team Foundation Server
General
1 24 (18.05%) Telecoms
2 13 (9.77%) Finance
3 3 (2.26%) Law
3 3 (2.26%) Retail
4 2 (1.50%) Aerospace
4 2 (1.50%) Banking
4 2 (1.50%) Billing
4 2 (1.50%) International Banking
5 1 (0.75%) French Language
5 1 (0.75%) Pharmaceutical
Job Titles
1 31 (23.31%) Analyst
2 14 (10.53%) Administrator
2 14 (10.53%) Service Analyst
3 13 (9.77%) Architect
4 9 (6.77%) Business Analyst
4 9 (6.77%) LDAP Administrator
4 9 (6.77%) Service Desk Analyst
5 8 (6.02%) Developer
5 8 (6.02%) Infrastructure Engineer
5 8 (6.02%) Remedy Analyst
6 7 (5.26%) Desktop Support
7 6 (4.51%) Process Analyst
7 6 (4.51%) Support Engineer
8 5 (3.76%) 3rd Line Support
8 5 (3.76%) Business Intelligence Analyst
8 5 (3.76%) Business Intelligence Business Analyst
8 5 (3.76%) ITIL Service Analyst
8 5 (3.76%) Remedy Developer
8 5 (3.76%) Service Operations Specialist
9 4 (3.01%) ITIL Process Analyst
Libraries, Frameworks & Software Standards
1 11 (8.27%) LDAP
2 9 (6.77%) ODBC
3 5 (3.76%) WAP
4 3 (2.26%) Web Services
5 2 (1.50%) .NET
5 2 (1.50%) JSON
6 1 (0.75%) Ajax
6 1 (0.75%) ASP.NET Web API
6 1 (0.75%) CSS
6 1 (0.75%) Entity Framework
6 1 (0.75%) HTML
6 1 (0.75%) jQuery
6 1 (0.75%) REST
6 1 (0.75%) SOAP
6 1 (0.75%) WCF
6 1 (0.75%) XML
Miscellaneous
1 21 (15.79%) CMDB
2 9 (6.77%) Analytical Skills
3 7 (5.26%) Data Centre
4 6 (4.51%) Greenfield Project
4 6 (4.51%) Management Information System
5 5 (3.76%) Replication
5 5 (3.76%) Virtual Team
6 3 (2.26%) Blackberry
6 3 (2.26%) FMCG
6 3 (2.26%) Mobile App
6 3 (2.26%) PDA
6 3 (2.26%) Wiki
7 2 (1.50%) EPoS
7 2 (1.50%) User Experience
8 1 (0.75%) BYOD
8 1 (0.75%) Data Protection Act
8 1 (0.75%) Private Cloud
8 1 (0.75%) Smart Meter
Operating Systems
1 48 (36.09%) Windows
2 14 (10.53%) Unix
3 12 (9.02%) Linux
4 11 (8.27%) Windows 7
5 8 (6.02%) Windows Server
6 7 (5.26%) Windows Vista
7 3 (2.26%) Windows Server 2008
7 3 (2.26%) Windows XP
8 2 (1.50%) Windows 10
8 2 (1.50%) Windows 2000
8 2 (1.50%) Windows Server 2003
9 1 (0.75%) Android
9 1 (0.75%) Apple iOS
9 1 (0.75%) Windows Server 2012
Processes & Methodologies
1 74 (55.64%) ITIL
2 72 (54.14%) ITSM
3 58 (43.61%) Service Management
4 25 (18.80%) Incident Management
4 25 (18.80%) ITIL V3
5 13 (9.77%) Stakeholder Management
6 10 (7.52%) Data Modelling
6 10 (7.52%) Service Design
7 9 (6.77%) Performance Monitoring
7 9 (6.77%) Performance Tuning
8 8 (6.02%) Change Management
9 7 (5.26%) Asset Management
9 7 (5.26%) Business Intelligence
9 7 (5.26%) Knowledge Management
9 7 (5.26%) PRINCE2
9 7 (5.26%) Problem Management
9 7 (5.26%) Workflow
10 6 (4.51%) Acceptance Criteria
10 6 (4.51%) Business Analysis
10 6 (4.51%) Document Management
Programming Languages
1 13 (9.77%) Shell Script
2 7 (5.26%) Java
3 5 (3.76%) SQL
4 1 (0.75%) C#
4 1 (0.75%) JavaScript
Qualifications
1 16 (12.03%) Security Cleared
2 13 (9.77%) ITIL Certification
2 13 (9.77%) SC Cleared
3 7 (5.26%) Microsoft Certification
4 6 (4.51%) MCSE
5 2 (1.50%) ITIL Foundation Certificate
5 2 (1.50%) MCP
6 1 (0.75%) ACMT
6 1 (0.75%) BPSS Clearance
6 1 (0.75%) MCITP
6 1 (0.75%) MCSA
6 1 (0.75%) PRINCE2 Certification
Quality Assurance & Compliance
1 7 (5.26%) SLA
2 4 (3.01%) QA
3 1 (0.75%) ISO/IEC 20000
3 1 (0.75%) Sarbanes-Oxley
System Software
1 17 (12.78%) Active Directory
2 6 (4.51%) Hyper-V
2 6 (4.51%) VMware Infrastructure
Systems Management
1 11 (8.27%) Ansible
2 10 (7.52%) Netcool
3 6 (4.51%) MOM
4 5 (3.76%) Microsoft Intune
5 4 (3.01%) ServiceCenter
6 2 (1.50%) AirWatch
6 2 (1.50%) Control-M
6 2 (1.50%) DameWare
6 2 (1.50%) SCOM
6 2 (1.50%) SCOrch
6 2 (1.50%) Systems Management Server (SMS)
7 1 (0.75%) BMC PATROL
7 1 (0.75%) HP Quality Center
7 1 (0.75%) SCCM
7 1 (0.75%) SolarWinds Orion
7 1 (0.75%) Tivoli Storage Manager
Vendors
1 133 (100.00%) Remedy
2 102 (76.69%) BMC
3 24 (18.05%) Microsoft
4 19 (14.29%) ServiceNow
5 12 (9.02%) IBM
5 12 (9.02%) Oracle
6 10 (7.52%) Cisco
6 10 (7.52%) HP
7 7 (5.26%) VMware
8 5 (3.76%) Apple
8 5 (3.76%) NetApp
9 4 (3.01%) CA
9 4 (3.01%) Peregrine
10 3 (2.26%) SAP
11 2 (1.50%) Ab Initio
11 2 (1.50%) Adobe
11 2 (1.50%) Bomgar
11 2 (1.50%) Capita
11 2 (1.50%) FairCom
11 2 (1.50%) SolarWinds