Period
to 21 June 2018

The median contractor rate for a Service Desk Engineer was £135 per day in advertised job vacancies during the 6 months to 21 June 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Desk Engineer
UK
6 months to
21 Jun 2018
Same period 2017 Same period 2016
Rank 792 714 746
Rank change year-on-year -78 +32 +20
Contract jobs requiring a Service Desk Engineer 87 132 153
As % of all contract IT jobs advertised in the UK 0.087% 0.14% 0.14%
As % of the Job Titles category 0.092% 0.15% 0.15%
Number of daily rates quoted 41 60 52
UK median daily rate £135 £111 £150
Median daily rate % change year-on-year +21.35% -25.83% +3.45%
10th Percentile £105 £65 £100
90th Percentile £195 £181 £199
UK excluding London median daily rate £118 £118 £150
% change year-on-year - -21.67% +33.33%
Number of hourly rates quoted 19 19 37
UK median hourly rate £17.00 £12.50 £15.00
Median hourly rate % change year-on-year +36.00% -16.67% +8.11%
10th Percentile £12.30 £10.50 £11.05
90th Percentile £17.10 £49.29 £25.00
UK excluding London median hourly rate £13.50 £14.00 £15.00
% change year-on-year -3.57% -6.67% +9.09%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 94,869 86,564 101,481
% of contract IT jobs with a recognized job title 94.83% 94.95% 95.11%
Number of daily rates quoted 62,095 55,999 65,887
UK median daily rate £450 £425 £420
Median daily rate % change year-on-year +5.88% +1.19% +5.00%
10th Percentile £269 £263 £255
90th Percentile £638 £613 £600
UK excluding London median daily rate £413 £400 £388
% change year-on-year +3.13% +3.23% +3.33%
Number of hourly rates quoted 3,065 2,864 3,105
UK median hourly rate £18.00 £18.70 £20.00
Median hourly rate % change year-on-year -3.74% -6.50% +14.29%
10th Percentile £11.00 £10.75 £10.50
90th Percentile £48.68 £50.00 £48.75
UK excluding London median hourly rate £17.50 £17.77 £20.00
% change year-on-year -1.52% -11.15% +18.87%

Service Desk Engineer
Job Vacancy Trend

Job postings that featured Service Desk Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Service Desk Engineer in the UK

Service Desk Engineer
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Desk Engineer.

Contractor daily rate trend for Service Desk Engineer in the UK

Service Desk Engineer
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Service Desk Engineer over the 6 months to 21 June 2018.

Contractor daily rate histogram for Service Desk Engineer in the UK

Service Desk Engineer
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Desk Engineer.

Contractor hourly rate trend for Service Desk Engineer in the UK

Service Desk Engineer
Top 14 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Engineer within the UK over the 6 months to 21 June 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -84 79 £133 +17.78% 23
UK excluding London -51 45 £118 - 16
London -31 37 £164 +133.93% 7
South East -37 16 £125 +6.38% 1
Midlands -29 12 £103 -24.07% 2
West Midlands -23 10 £103 -
South West +8 6 £110 - 1
East of England +7 5 £114 +3.20% 2
East Midlands -6 2 £130 -11.86% 2
Wales -12 2 £155 +121.43%
Scotland -38 2 £168 +40.36%
North of England -39 2 £125 +28.21% 10
North West -11 1 - - 4
Yorkshire -17 1 £125 +51.52% 6

Service Desk Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 21 June 2018, Service Desk Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Service Desk Engineer in the job title.

1 60 (68.97%) Windows
2 49 (56.32%) Active Directory
3 35 (40.23%) Windows 7
4 30 (34.48%) ITIL
5 24 (27.59%) Microsoft
6 20 (22.99%) Office 365
7 18 (20.69%) TCP/IP
8 17 (19.54%) DNS
8 17 (19.54%) DHCP
8 17 (19.54%) Microsoft Office
9 15 (17.24%) Windows 10
9 15 (17.24%) Problem-Solving
9 15 (17.24%) Citrix
10 12 (13.79%) MS Exchange
11 9 (10.34%) Service Management
12 8 (9.20%) SLA
12 8 (9.20%) Cisco
12 8 (9.20%) Windows Server
13 7 (8.05%) Microsoft Certification
13 7 (8.05%) Remedy
13 7 (8.05%) SC Cleared
13 7 (8.05%) Security Cleared
13 7 (8.05%) Windows Server 2008
14 6 (6.90%) SCCM
14 6 (6.90%) Incident Management
14 6 (6.90%) Finance
14 6 (6.90%) ITSM
14 6 (6.90%) Skype
15 5 (5.75%) Apple
15 5 (5.75%) LAN

Service Desk Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (13.79%) MS Exchange
2 3 (3.45%) CMS
2 3 (3.45%) Exchange Server 2007
2 3 (3.45%) Exchange Server 2010
2 3 (3.45%) IBM Notes
2 3 (3.45%) SharePoint
2 3 (3.45%) Skype for Business
3 1 (1.15%) Exchange Server 2003
3 1 (1.15%) Exchange Server 2013
3 1 (1.15%) IIS
Applications
1 17 (19.54%) Microsoft Office
Business Applications
1 2 (2.30%) Remedy ITSM
2 1 (1.15%) Eikon
Cloud Services
1 20 (22.99%) Office 365
2 1 (1.15%) G Suite
2 1 (1.15%) Microsoft Azure
Communications & Networking
1 18 (20.69%) TCP/IP
2 17 (19.54%) DHCP
2 17 (19.54%) DNS
3 6 (6.90%) Skype
4 5 (5.75%) LAN
5 4 (4.60%) VoIP
5 4 (4.60%) WAN
6 3 (3.45%) Firewall
6 3 (3.45%) Remote Desktop
6 3 (3.45%) Unified Communications
7 2 (2.30%) Internet
7 2 (2.30%) VPN
8 1 (1.15%) Cisco IOS
8 1 (1.15%) Ethernet
8 1 (1.15%) Intranet
8 1 (1.15%) IP Telephony
8 1 (1.15%) Junos
8 1 (1.15%) PBX
8 1 (1.15%) Telnet
8 1 (1.15%) Wi-Fi
Database & Business Intelligence
1 1 (1.15%) SQL Server
General
1 6 (6.90%) Finance
2 4 (4.60%) Retail
3 3 (3.45%) Automotive
3 3 (3.45%) Front Office
3 3 (3.45%) Telecoms
4 2 (2.30%) Manufacturing
5 1 (1.15%) Advertising
5 1 (1.15%) Banking
5 1 (1.15%) Electronics
5 1 (1.15%) Marketing
5 1 (1.15%) Music Industry
Miscellaneous
1 4 (4.60%) Analytical Skills
1 4 (4.60%) Management Information System
2 2 (2.30%) Blackberry
2 2 (2.30%) EPoS
2 2 (2.30%) Self-Motivation
3 1 (1.15%) Data Centre
3 1 (1.15%) Driving Licence
3 1 (1.15%) iPhone
3 1 (1.15%) Smartphone
3 1 (1.15%) User Experience
3 1 (1.15%) Video Conferencing
3 1 (1.15%) Wiki
Operating Systems
1 60 (68.97%) Windows
2 35 (40.23%) Windows 7
3 15 (17.24%) Windows 10
4 8 (9.20%) Windows Server
5 7 (8.05%) Windows Server 2008
6 4 (4.60%) Windows Server 2012
7 3 (3.45%) Android
7 3 (3.45%) Windows 8
7 3 (3.45%) Windows Server 2003
7 3 (3.45%) Windows XP
8 2 (2.30%) Apple iOS
9 1 (1.15%) Linux
9 1 (1.15%) Mac OS
9 1 (1.15%) Mac OS X
9 1 (1.15%) Windows 2000 Server
Processes & Methodologies
1 30 (34.48%) ITIL
2 15 (17.24%) Problem-Solving
3 9 (10.34%) Service Management
4 6 (6.90%) Incident Management
4 6 (6.90%) ITSM
5 4 (4.60%) Network Monitoring
6 3 (3.45%) CRM
6 3 (3.45%) Data Protection
6 3 (3.45%) eTOM
6 3 (3.45%) ITIL V3
6 3 (3.45%) Knowledge Management
6 3 (3.45%) Patch Management
6 3 (3.45%) Ticket Management
7 2 (2.30%) Asset Management
7 2 (2.30%) Change Management
7 2 (2.30%) Continuous Improvement
7 2 (2.30%) Data Loss Prevention
7 2 (2.30%) Desktop Virtualisation
7 2 (2.30%) Disaster Recovery
7 2 (2.30%) Time Management
Programming Languages
1 1 (1.15%) PowerShell
Qualifications
1 7 (8.05%) Microsoft Certification
1 7 (8.05%) SC Cleared
1 7 (8.05%) Security Cleared
2 5 (5.75%) Degree
3 4 (4.60%) CCNA
3 4 (4.60%) Cisco Certification
3 4 (4.60%) MCP
3 4 (4.60%) MCSE
4 3 (3.45%) MCSA
5 2 (2.30%) MCDST
6 1 (1.15%) CISSP
6 1 (1.15%) MCITP
Quality Assurance & Compliance
1 8 (9.20%) SLA
System Software
1 49 (56.32%) Active Directory
2 1 (1.15%) Microsoft App-V
2 1 (1.15%) Terminal Services
2 1 (1.15%) XenApp
Systems Management
1 6 (6.90%) SCCM
2 2 (2.30%) SCOM
2 2 (2.30%) ServiceCenter
3 1 (1.15%) DameWare
3 1 (1.15%) Single Sign-On
Vendors
1 24 (27.59%) Microsoft
2 15 (17.24%) Citrix
3 8 (9.20%) Cisco
4 7 (8.05%) Remedy
5 5 (5.75%) Apple
5 5 (5.75%) VMware
6 4 (4.60%) Capita
6 4 (4.60%) ConnectWise
7 3 (3.45%) Huawei
7 3 (3.45%) Ivanti
7 3 (3.45%) Lotus
8 2 (2.30%) Bloomberg
8 2 (2.30%) BMC
8 2 (2.30%) CA
8 2 (2.30%) Peregrine
8 2 (2.30%) Reuters
8 2 (2.30%) SolarWinds
9 1 (1.15%) FactSet
9 1 (1.15%) MobileIron
9 1 (1.15%) ServiceNow