The median contractor rate for a Service Desk Engineer was £125 per day in advertised job vacancies during the 3 months to 24 March 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

3 months to
24 Mar 2017
Same period 2016 Same period 2015
Service Desk Engineer
UK
Rank 535 569 577
Rank change year-on-year +34 +8  
Contract jobs requiring a Service Desk Engineer 61 73 44
As % of all contract IT jobs advertised in the UK 0.13% 0.14% 0.084%
As % of the Job Titles category 0.14% 0.14% 0.088%
Number of daily rates quoted 20 26 12
Median daily rate £125 £123 £155
Median daily rate % change year-on-year +2.04% -20.96%  
90% offered a daily rate of more than £83 £100 £78
10% offered a daily rate of more than £155 £175 £204
UK excluding London median daily rate £130 £150 £105
% change year-on-year -13.33% +42.85%  
Number of hourly rates quoted 4 20 13
Median hourly rate £16.81 £15.00 £13.75
Median hourly rate % change year-on-year +12.03% +9.09%  
90% offered a hourly rate of more than £11.30 £11.50 £12.00
10% offered a hourly rate of more than £121.98 £25.00 £17.50
UK excluding London median hourly rate £16.81 £15.00 £13.55
% change year-on-year +12.03% +10.70%  

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles
UK
Contract job vacancies with a job title containing a recognized job role 42950 50452 49894
As % of all contract IT job vacancies advertised in the UK 94.82% 95.19% 94.82%
Number of daily rates quoted 27813 32635 30138
Median daily rate £425 £425 £400
Median daily rate % change year-on-year - +6.25%  
90% offered a daily rate of more than £260 £260 £238
10% offered a daily rate of more than £600 £600 £555
UK excluding London median daily rate £400 £388 £375
% change year-on-year +3.22% +3.33%  
Number of hourly rates quoted 1510 1582 1977
Median hourly rate £18.00 £18.75 £17.50
Median hourly rate % change year-on-year -4.00% +7.14%  
90% offered a hourly rate of more than £11.25 £11.50 £11.00
10% offered a hourly rate of more than £47.50 £48.00 £42.50
UK excluding London median hourly rate £17.50 £20.00 £17.38
% change year-on-year -12.50% +15.10%  

Service Desk Engineer
Job Vacancy Trend

The job posting trend of jobs advertised that featured Service Desk Engineer in the job title.

Job vacancy trend for Service Desk Engineer in the UK

Service Desk Engineer
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Desk Engineer.

Contractor daily rate trend for Service Desk Engineer in the UK

Service Desk Engineer
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Service Desk Engineer over the 3 months to 24 March 2017.

Contractor daily rate histogram for Service Desk Engineer in the UK

Service Desk Engineer
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Engineer.

Contractor hourly rate trend for Service Desk Engineer in the UK

Service Desk Engineer
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Service Desk Engineer over the 3 months to 24 March 2017.

Contractor hourly rate histogram for Service Desk Engineer in the UK

Service Desk Engineer
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Engineer within the UK over the 3 months to 24 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +7 46 £125 +2.04% 15
West Midlands +14 12 - - 1
South East +7 12 £135 -16.92% 2
London +19 10 £100 -16.66% 3
Warwickshire 0 6 - - 1
South Wales - 6 £70 -
Wales - 6 £70 -
Warwick +1 5 - -
East Midlands 0 4 £138 - 1
Shropshire - 4 - -
Bridgend - 4 £70 -
Buckinghamshire - 4 - -
Aylesbury - 4 - -
Berkshire +16 3 £115 -47.72%
Bristol +6 3 - - 1
South West -12 3 - - 3
Oxfordshire -19 3 £145 -17.14%
Kidlington - 3 £145 -
Scotland - 3 £130 - 1
Yorkshire +13 2 £141 +56.94% 3
Surrey +12 2 £115 -23.33% 1
North West - 2 £200 - 2
Sheffield - 2 £141 - 1
South Yorkshire - 2 £141 - 1
Northamptonshire - 2 £150 -
Manchester - 2 £200 -
Northampton - 2 £150 -
Reading +19 1 £115 -
Slough +7 1 - -
Nottingham +6 1 £83 - 1

Service Desk Engineer Skill Set
Top 30 Related IT Skills

For the 6 months to 24 March 2017, Service Desk Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Service Desk Engineer in the job title.

1 113 (76.87%) Windows
2 77 (52.38%) Windows 7
3 74 (50.34%) Active Directory
4 58 (39.46%) Microsoft
5 54 (36.73%) ITIL
6 50 (34.01%) MS Office
7 38 (25.85%) MS Excel
8 22 (14.97%) Windows XP
9 21 (14.29%) SLA
9 21 (14.29%) Windows Server
10 20 (13.61%) Analytical Skills
10 20 (13.61%) Android
11 19 (12.93%) MS Exchange
12 18 (12.24%) Apple
12 18 (12.24%) Incident Management
12 18 (12.24%) Office 365
13 16 (10.88%) Smartphone
13 16 (10.88%) Windows Server 2003
13 16 (10.88%) WAN
13 16 (10.88%) VPN
13 16 (10.88%) HP
14 14 (9.52%) Dell
14 14 (9.52%) RSA SecurID
14 14 (9.52%) Toshiba
14 14 (9.52%) Service Management
14 14 (9.52%) Wireless
14 14 (9.52%) Data Protection
15 13 (8.84%) Blackberry
16 12 (8.16%) Windows 10
17 11 (7.48%) Windows Server 2008

Service Desk Engineer Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 19 (12.93%) MS Exchange
2 10 (6.80%) IBM Notes
3 1 (0.68%) Exchange Server 2003
3 1 (0.68%) Exchange Server 2007
3 1 (0.68%) Exchange Server 2013
3 1 (0.68%) SharePoint
3 1 (0.68%) SharePoint 2010
3 1 (0.68%) Skype for Business
Applications
1 50 (34.01%) MS Office
2 38 (25.85%) MS Excel
3 9 (6.12%) MS PowerPoint
4 2 (1.36%) MS Visio
Business Applications
1 7 (4.76%) Eikon
Cloud Services
1 18 (12.24%) Office 365
2 1 (0.68%) G Suite
2 1 (0.68%) Microsoft Azure
2 1 (0.68%) Mimecast
2 1 (0.68%) OneDrive
Communications & Networking
1 16 (10.88%) VPN
1 16 (10.88%) WAN
2 14 (9.52%) Wireless
3 10 (6.80%) NAS
3 10 (6.80%) SAN
4 7 (4.76%) Unified Communications
5 6 (4.08%) Internet
6 5 (3.40%) FTP
6 5 (3.40%) LAN
7 4 (2.72%) TCP/IP
8 2 (1.36%) Firewall
8 2 (1.36%) VoIP
9 1 (0.68%) 2G
9 1 (0.68%) 3G
9 1 (0.68%) 4G
9 1 (0.68%) Cisco IOS
9 1 (0.68%) Ethernet
9 1 (0.68%) Radio Access Network
9 1 (0.68%) Skype
9 1 (0.68%) Wi-Fi
Database & Business Intelligence
1 1 (0.68%) Data Warehouse
1 1 (0.68%) MS Access
General
1 10 (6.80%) Banking
2 7 (4.76%) Retail
2 7 (4.76%) Retail Banking
3 6 (4.08%) Telecoms
4 3 (2.04%) Finance
4 3 (2.04%) Multimedia
5 1 (0.68%) Aerospace
5 1 (0.68%) Back Office
5 1 (0.68%) Financial Institution
5 1 (0.68%) German Language
5 1 (0.68%) Local Government
5 1 (0.68%) Manufacturing
Miscellaneous
1 20 (13.61%) Analytical Skills
2 16 (10.88%) Smartphone
3 14 (9.52%) RSA SecurID
4 13 (8.84%) Blackberry
5 7 (4.76%) EFT
6 6 (4.08%) Data Centre
6 6 (4.08%) iPad
6 6 (4.08%) iPhone
7 2 (1.36%) Driving Licence
8 1 (0.68%) BYOD
8 1 (0.68%) Fat Client
8 1 (0.68%) Management Information System
8 1 (0.68%) NHS
8 1 (0.68%) Thin Client
8 1 (0.68%) Video Conferencing
Operating Systems
1 113 (76.87%) Windows
2 77 (52.38%) Windows 7
3 22 (14.97%) Windows XP
4 21 (14.29%) Windows Server
5 20 (13.61%) Android
6 16 (10.88%) Windows Server 2003
7 12 (8.16%) Windows 10
8 11 (7.48%) Windows Server 2008
9 8 (5.44%) Linux
9 8 (5.44%) Unix
9 8 (5.44%) Windows 8
10 4 (2.72%) Apple iOS
10 4 (2.72%) Mac OS X
11 2 (1.36%) Mac OS
12 1 (0.68%) Windows NT
12 1 (0.68%) Windows Server 2012
Processes & Methodologies
1 54 (36.73%) ITIL
2 18 (12.24%) Incident Management
3 14 (9.52%) Data Protection
3 14 (9.52%) Service Management
4 8 (5.44%) Asset Management
4 8 (5.44%) Coaching
4 8 (5.44%) DNA
4 8 (5.44%) Service Delivery
5 7 (4.76%) Data Loss Prevention
5 7 (4.76%) Desktop Virtualisation
5 7 (4.76%) Disaster Recovery
5 7 (4.76%) ITIL V3
5 7 (4.76%) ITSM
6 6 (4.08%) Change Management
7 4 (2.72%) Migration
8 3 (2.04%) Technical Analysis
9 2 (1.36%) Mentoring
9 2 (1.36%) Trend Analysis
10 1 (0.68%) Change Control
10 1 (0.68%) Continuous Improvement
Programming Languages
1 8 (5.44%) SQL
Qualifications
1 6 (4.08%) SC Cleared
1 6 (4.08%) Security Cleared
2 5 (3.40%) ITIL Certification
3 3 (2.04%) Degree
3 3 (2.04%) Microsoft Certification
4 2 (1.36%) CCNA
4 2 (1.36%) Cisco Certification
4 2 (1.36%) ITIL Foundation Certificate
5 1 (0.68%) A+ Certification
5 1 (0.68%) DBS Check
5 1 (0.68%) MCITP
5 1 (0.68%) MCP
5 1 (0.68%) MCSE
Quality Assurance & Compliance
1 21 (14.29%) SLA
2 5 (3.40%) QA
3 4 (2.72%) ISO 9001
System Software
1 74 (50.34%) Active Directory
2 3 (2.04%) VMware Infrastructure
3 1 (0.68%) Hyper-V
3 1 (0.68%) Virtual Desktop
Systems Management
1 5 (3.40%) SCCM
2 2 (1.36%) Amdocs OSS
3 1 (0.68%) DameWare
Vendors
1 58 (39.46%) Microsoft
2 18 (12.24%) Apple
3 16 (10.88%) HP
4 14 (9.52%) Dell
4 14 (9.52%) Toshiba
5 10 (6.80%) Lotus
5 10 (6.80%) Webroot
6 8 (5.44%) Citrix
7 7 (4.76%) Bloomberg
7 7 (4.76%) Cisco
7 7 (4.76%) Reuters
8 4 (2.72%) VMware
9 3 (2.04%) Remedy
10 2 (1.36%) Cramer
10 2 (1.36%) Google
10 2 (1.36%) Huawei
10 2 (1.36%) LANDesk
10 2 (1.36%) Nokia Networks
10 2 (1.36%) Nortel
10 2 (1.36%) ServiceNow
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