Period
to 17 August 2017

The median contractor rate for a Service Desk Engineer was £113 per day in advertised job vacancies during the 6 months to 17 August 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Desk Engineer
UK
6 months to
17 Aug 2017
Same period 2016 Same period 2015
Rank 708 745 789
Rank change year-on-year +37 +44 -37
Contract jobs requiring a Service Desk Engineer 140 143 115
As % of all contract IT jobs advertised in the UK 0.15% 0.13% 0.10%
As % of the Job Titles category 0.15% 0.14% 0.11%
Number of daily rates quoted 79 53 38
UK median daily rate £113 £150 £140
Median daily rate % change year-on-year -25.00% +7.14% -
10th Percentile £65 £100 £105
90th Percentile £190 £220 £188
UK excluding London median daily rate £113 £150 £115
% change year-on-year -25.00% +30.43% -17.86%
Number of hourly rates quoted 21 32 35
UK median hourly rate £13.50 £15.00 £13.88
Median hourly rate % change year-on-year -10.00% +8.07% +6.77%
10th Percentile £10.50 £10.26 £11.25
90th Percentile £17.50 £25.00 £20.25
UK excluding London median hourly rate £12.88 £15.00 £13.88
% change year-on-year -14.17% +8.07% +6.77%

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles
UK
Contract job vacancies with a job title containing a recognized job role 90773 103276 106884
As % of all contract IT job vacancies advertised in the UK 94.87% 94.94% 94.85%
Number of daily rates quoted 58967 67332 66613
UK median daily rate £438 £425 £400
Median daily rate % change year-on-year +2.94% +6.25% +1.01%
10th Percentile £263 £255 £238
90th Percentile £625 £600 £588
UK excluding London median daily rate £400 £390 £375
% change year-on-year +2.56% +4.00% +7.14%
Number of hourly rates quoted 2795 3117 4112
UK median hourly rate £18.70 £19.00 £17.93
Median hourly rate % change year-on-year -1.58% +5.98% +5.46%
10th Percentile £10.77 £10.50 £10.50
90th Percentile £49.11 £46.58 £45.00
UK excluding London median hourly rate £18.00 £19.00 £17.33
% change year-on-year -5.26% +9.64% +2.91%

Service Desk Engineer
Job Vacancy Trend

Job postings that featured Service Desk Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Service Desk Engineer in the UK

Service Desk Engineer
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Desk Engineer.

Contractor daily rate trend for Service Desk Engineer in the UK

Service Desk Engineer
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Service Desk Engineer over the 6 months to 17 August 2017.

Contractor daily rate histogram for Service Desk Engineer in the UK

Service Desk Engineer
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Desk Engineer.

Contractor hourly rate trend for Service Desk Engineer in the UK

Service Desk Engineer
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Service Desk Engineer over the 6 months to 17 August 2017.

Contractor hourly rate histogram for Service Desk Engineer in the UK

Service Desk Engineer
Top 15 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Engineer within the UK over the 6 months to 17 August 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +57 128 £113 -25.00% 11
UK excluding London +46 101 £113 -25.00% 12
South East +28 44 £113 -25.00% 2
London +20 37 £70 -50.00% 1
Midlands +35 29 £145 +31.82%
West Midlands +37 19 £109 -
East Midlands -1 10 £150 +36.36%
North of England +67 9 £98 -39.06% 5
Wales 0 7 £100 -
South West -17 6 £110 -26.67% 2
Yorkshire +41 5 £83 - 3
North West +28 4 £140 -12.50% 2
East of England -12 3 £115 +7.48% 1
Scotland +38 2 £109 -1.20%
Northern Ireland -49 1 - - 2

Service Desk Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 17 August 2017, Service Desk Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Service Desk Engineer in the job title.

1 106 (75.71%) Windows
2 65 (46.43%) Active Directory
3 64 (45.71%) ITIL
4 47 (33.57%) Windows 7
5 34 (24.29%) Microsoft
6 30 (21.43%) Microsoft Office
7 25 (17.86%) Apple
7 25 (17.86%) Office 365
8 23 (16.43%) ITIL V3
9 21 (15.00%) Windows 10
10 20 (14.29%) ITSM
10 20 (14.29%) Knowledge Management
10 20 (14.29%) Data Protection
11 19 (13.57%) Remedy
11 19 (13.57%) SLA
12 18 (12.86%) BMC
12 18 (12.86%) CA
12 18 (12.86%) Peregrine
12 18 (12.86%) ServiceCenter
12 18 (12.86%) Remedy ITSM
12 18 (12.86%) Retail
12 18 (12.86%) Chat Support
13 16 (11.43%) VMware
14 13 (9.29%) SC Cleared
14 13 (9.29%) Security Cleared
14 13 (9.29%) Microsoft Certification
15 12 (8.57%) Cisco
15 12 (8.57%) TCP/IP
16 11 (7.86%) Windows Server
16 11 (7.86%) MCP

Service Desk Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (7.14%) MS Exchange
2 5 (3.57%) CMS
2 5 (3.57%) Exchange Server 2007
3 4 (2.86%) SharePoint
3 4 (2.86%) Skype for Business
4 3 (2.14%) Blackberry Enterprise Server
4 3 (2.14%) Exchange Server 2003
5 1 (0.71%) Apache
5 1 (0.71%) Exchange Server 2010
5 1 (0.71%) SharePoint 2013
Applications
1 30 (21.43%) Microsoft Office
2 3 (2.14%) MS Visio
Business Applications
1 18 (12.86%) Remedy ITSM
2 1 (0.71%) Dynamics AX
2 1 (0.71%) Dynamics CRM
2 1 (0.71%) Eikon
Cloud Services
1 25 (17.86%) Office 365
2 3 (2.14%) G Suite
2 3 (2.14%) Microsoft Azure
3 1 (0.71%) Amazon AWS
3 1 (0.71%) Cloud Computing
3 1 (0.71%) Mimecast
3 1 (0.71%) OneDrive
Communications & Networking
1 12 (8.57%) TCP/IP
2 10 (7.14%) DHCP
2 10 (7.14%) DNS
3 8 (5.71%) WAN
4 7 (5.00%) LAN
5 6 (4.29%) VPN
6 5 (3.57%) Unified Communications
7 4 (2.86%) Firewall
7 4 (2.86%) Wireless
8 3 (2.14%) Remote Desktop
8 3 (2.14%) Skype
9 2 (1.43%) VoIP
10 1 (0.71%) Cisco IOS
10 1 (0.71%) Ethernet
10 1 (0.71%) Internet
10 1 (0.71%) SMS
10 1 (0.71%) Wi-Fi
Database & Business Intelligence
1 6 (4.29%) SQL Server
2 1 (0.71%) MySQL
General
1 18 (12.86%) Retail
2 5 (3.57%) Automotive
3 4 (2.86%) French Language
4 3 (2.14%) Advertising
4 3 (2.14%) Finance
5 2 (1.43%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (0.71%) LAMP
Miscellaneous
1 8 (5.71%) Blackberry
2 6 (4.29%) Analytical Skills
3 5 (3.57%) iPhone
4 4 (2.86%) Driving Licence
5 3 (2.14%) Smartphone
6 2 (1.43%) AS400
6 2 (1.43%) NHS
6 2 (1.43%) PDA
6 2 (1.43%) RSA SecurID
6 2 (1.43%) Video Conferencing
7 1 (0.71%) iPad
Operating Systems
1 106 (75.71%) Windows
2 47 (33.57%) Windows 7
3 21 (15.00%) Windows 10
4 11 (7.86%) Windows Server
5 9 (6.43%) Windows 8
5 9 (6.43%) Windows Server 2008
6 7 (5.00%) Android
6 7 (5.00%) Windows Server 2012
7 5 (3.57%) Windows XP
8 3 (2.14%) Apple iOS
9 2 (1.43%) Mac OS
9 2 (1.43%) Windows 2000 Server
10 1 (0.71%) Linux
10 1 (0.71%) Mac OS X
10 1 (0.71%) Solaris
10 1 (0.71%) Unix
10 1 (0.71%) Windows NT
10 1 (0.71%) Windows Server 2003
Processes & Methodologies
1 64 (45.71%) ITIL
2 23 (16.43%) ITIL V3
3 20 (14.29%) Data Protection
3 20 (14.29%) ITSM
3 20 (14.29%) Knowledge Management
4 18 (12.86%) Chat Support
5 10 (7.14%) Incident Management
5 10 (7.14%) Service Management
6 6 (4.29%) Asset Management
6 6 (4.29%) Disaster Recovery
7 5 (3.57%) Data Loss Prevention
7 5 (3.57%) Desktop Virtualisation
7 5 (3.57%) Ticket Management
8 4 (2.86%) CRM
8 4 (2.86%) ERP
8 4 (2.86%) Migration
8 4 (2.86%) PLM
9 3 (2.14%) eTOM
9 3 (2.14%) Service Delivery
10 2 (1.43%) Information Security
Programming Languages
1 3 (2.14%) SQL
2 1 (0.71%) PHP
Qualifications
1 13 (9.29%) Microsoft Certification
1 13 (9.29%) SC Cleared
1 13 (9.29%) Security Cleared
2 11 (7.86%) MCP
3 7 (5.00%) MCSE
4 5 (3.57%) Degree
5 4 (2.86%) CCNA
5 4 (2.86%) Cisco Certification
5 4 (2.86%) ITIL Certification
6 3 (2.14%) DV Cleared
6 3 (2.14%) MCSA
7 2 (1.43%) CTC Cleared
7 2 (1.43%) DBS Check
7 2 (1.43%) MCDST
Quality Assurance & Compliance
1 19 (13.57%) SLA
System Software
1 65 (46.43%) Active Directory
2 5 (3.57%) VMware Infrastructure
3 3 (2.14%) Hyper-V
3 3 (2.14%) XenApp
4 2 (1.43%) Microsoft App-V
4 2 (1.43%) vSphere
4 2 (1.43%) XenDesktop
5 1 (0.71%) BitLocker
5 1 (0.71%) Virtual Desktop
Systems Management
1 18 (12.86%) ServiceCenter
2 7 (5.00%) SCCM
3 1 (0.71%) DameWare
3 1 (0.71%) Nagios
3 1 (0.71%) SCOM
3 1 (0.71%) ZABBIX
Vendors
1 34 (24.29%) Microsoft
2 25 (17.86%) Apple
3 19 (13.57%) Remedy
4 18 (12.86%) BMC
4 18 (12.86%) CA
4 18 (12.86%) Peregrine
5 16 (11.43%) VMware
6 12 (8.57%) Cisco
7 11 (7.86%) Citrix
8 9 (6.43%) HP
9 5 (3.57%) Huawei
10 3 (2.14%) Dell
10 3 (2.14%) Google
10 3 (2.14%) ServiceNow
11 2 (1.43%) MobileIron
11 2 (1.43%) Samsung
11 2 (1.43%) SolarWinds
11 2 (1.43%) Toshiba
12 1 (0.71%) BeyondTrust
12 1 (0.71%) FactSet