Period
to 23 October 2017

The median contractor rate for a Service Desk Engineer was £115 per day in advertised job vacancies during the 6 months to 23 October 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Desk Engineer
UK
6 months to
23 Oct 2017
Same period 2016 Same period 2015
Rank 745 733 771
Rank change year-on-year -12 +38 -20
Contract jobs requiring a Service Desk Engineer 137 152 129
As % of all contract IT jobs advertised in the UK 0.14% 0.14% 0.11%
As % of the Job Titles category 0.14% 0.15% 0.12%
Number of daily rates quoted 83 52 39
UK median daily rate £115 £145 £130
Median daily rate % change year-on-year -20.69% +11.54% -10.34%
10th Percentile £65 £101 £97
90th Percentile £201 £225 £173
UK excluding London median daily rate £120 £150 £115
% change year-on-year -20.00% +30.43% -8.00%
Number of hourly rates quoted 18 30 38
UK median hourly rate £14.00 £13.75 £15.00
Median hourly rate % change year-on-year +1.82% -8.33% +11.94%
10th Percentile £10.85 £10.47 £10.50
90th Percentile £19.50 £18.00 £21.69
UK excluding London median hourly rate £14.00 £14.00 £15.50
% change year-on-year - -9.68% +17.87%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 94988 99866 108209
% of contract IT jobs with a recognized job title 94.82% 94.77% 94.95%
Number of daily rates quoted 62434 65085 68726
UK median daily rate £440 £425 £400
Median daily rate % change year-on-year +3.53% +6.25% -
10th Percentile £263 £250 £248
90th Percentile £625 £600 £588
UK excluding London median daily rate £400 £390 £375
% change year-on-year +2.56% +4.00% +5.63%
Number of hourly rates quoted 2825 3256 4131
UK median hourly rate £18.70 £18.00 £18.00
Median hourly rate % change year-on-year +3.89% - +9.09%
10th Percentile £10.88 £10.50 £10.50
90th Percentile £48.75 £47.00 £45.00
UK excluding London median hourly rate £18.00 £17.50 £17.50
% change year-on-year +2.86% - +6.06%

Service Desk Engineer
Job Vacancy Trend

Job postings that featured Service Desk Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Service Desk Engineer in the UK

Service Desk Engineer
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Desk Engineer.

Contractor daily rate trend for Service Desk Engineer in the UK

Service Desk Engineer
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Service Desk Engineer over the 6 months to 23 October 2017.

Contractor daily rate histogram for Service Desk Engineer in the UK

Service Desk Engineer
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Desk Engineer.

Contractor hourly rate trend for Service Desk Engineer in the UK

Service Desk Engineer
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Service Desk Engineer over the 6 months to 23 October 2017.

Contractor hourly rate histogram for Service Desk Engineer in the UK

Service Desk Engineer
Top 15 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Engineer within the UK over the 6 months to 23 October 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +8 129 £115 -23.33% 11
UK excluding London +7 92 £120 -20.00% 9
South East +19 45 £113 -40.00% 1
London +18 44 £115 -16.36% 3
Midlands +26 18 £150 +30.43%
South West -20 10 £80 -48.39% 2
North of England +64 9 £140 -20.00% 5
West Midlands +25 9 £161 -
East Midlands +3 9 £150 +30.43%
North West +25 5 £166 -5.43% 1
Yorkshire +24 4 £83 - 3
Wales +8 4 £130 -
East of England -42 3 £115 -0.86%
Northern Ireland -51 2 - - 1
Scotland +7 1 £110 -

Service Desk Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 23 October 2017, Service Desk Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Service Desk Engineer in the job title.

1 105 (76.64%) Windows
2 72 (52.55%) Active Directory
3 65 (47.45%) ITIL
4 51 (37.23%) Windows 7
5 46 (33.58%) Microsoft
6 36 (26.28%) Microsoft Office
7 29 (21.17%) Apple
8 27 (19.71%) Office 365
9 23 (16.79%) ITIL V3
9 23 (16.79%) ITSM
10 22 (16.06%) Microsoft Certification
11 21 (15.33%) Remedy
11 21 (15.33%) VMware
11 21 (15.33%) Knowledge Management
11 21 (15.33%) Windows 10
12 20 (14.60%) Citrix
13 19 (13.87%) BMC
13 19 (13.87%) CA
13 19 (13.87%) Peregrine
13 19 (13.87%) Remedy ITSM
13 19 (13.87%) ServiceCenter
13 19 (13.87%) Retail
13 19 (13.87%) Chat Support
14 18 (13.14%) MCP
14 18 (13.14%) TCP/IP
15 16 (11.68%) DHCP
15 16 (11.68%) DNS
15 16 (11.68%) MCSE
15 16 (11.68%) Data Protection
16 15 (10.95%) LAN

Service Desk Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (10.22%) MS Exchange
2 9 (6.57%) Exchange Server 2007
3 5 (3.65%) CMS
3 5 (3.65%) SharePoint
4 2 (1.46%) Blackberry Enterprise Server
4 2 (1.46%) Skype for Business
5 1 (0.73%) Apache
5 1 (0.73%) IBM Notes
Applications
1 36 (26.28%) Microsoft Office
2 3 (2.19%) MS Visio
Business Applications
1 19 (13.87%) Remedy ITSM
2 1 (0.73%) Eikon
Cloud Services
1 27 (19.71%) Office 365
2 5 (3.65%) G Suite
3 1 (0.73%) Amazon AWS
3 1 (0.73%) Microsoft Azure
Communications & Networking
1 18 (13.14%) TCP/IP
2 16 (11.68%) DHCP
2 16 (11.68%) DNS
3 15 (10.95%) LAN
4 14 (10.22%) WAN
5 5 (3.65%) Firewall
5 5 (3.65%) Remote Desktop
5 5 (3.65%) Unified Communications
6 3 (2.19%) VPN
6 3 (2.19%) Wi-Fi
7 2 (1.46%) Internet
7 2 (1.46%) Skype
7 2 (1.46%) SMS
7 2 (1.46%) VoIP
7 2 (1.46%) Wireless
8 1 (0.73%) Cisco IOS
8 1 (0.73%) Ethernet
Database & Business Intelligence
1 8 (5.84%) SQL Server
2 1 (0.73%) MySQL
Development Applications
1 1 (0.73%) Visual Studio
General
1 19 (13.87%) Retail
2 6 (4.38%) Advertising
3 5 (3.65%) Automotive
3 5 (3.65%) Finance
3 5 (3.65%) French Language
4 3 (2.19%) Telecoms
5 1 (0.73%) Publishing
Libraries, Frameworks & Software Standards
1 1 (0.73%) LAMP
Miscellaneous
1 9 (6.57%) Blackberry
2 5 (3.65%) iPhone
3 4 (2.92%) Driving Licence
4 3 (2.19%) PDA
5 2 (1.46%) Analytical Skills
5 2 (1.46%) AS400
6 1 (0.73%) iPad
6 1 (0.73%) Video Conferencing
Operating Systems
1 105 (76.64%) Windows
2 51 (37.23%) Windows 7
3 21 (15.33%) Windows 10
4 14 (10.22%) Windows Server
5 12 (8.76%) Windows Server 2008
6 10 (7.30%) Windows Server 2012
7 7 (5.11%) Android
7 7 (5.11%) Windows 8
8 5 (3.65%) Apple iOS
9 4 (2.92%) Mac OS
10 2 (1.46%) Unix
10 2 (1.46%) Windows 2000 Server
10 2 (1.46%) Windows XP
11 1 (0.73%) Linux
11 1 (0.73%) Mac OS X
11 1 (0.73%) Solaris
11 1 (0.73%) Windows NT
Processes & Methodologies
1 65 (47.45%) ITIL
2 23 (16.79%) ITIL V3
2 23 (16.79%) ITSM
3 21 (15.33%) Knowledge Management
4 19 (13.87%) Chat Support
5 16 (11.68%) Data Protection
6 11 (8.03%) Service Management
7 8 (5.84%) Incident Management
8 6 (4.38%) Disaster Recovery
9 5 (3.65%) Asset Management
9 5 (3.65%) Data Loss Prevention
9 5 (3.65%) Desktop Virtualisation
9 5 (3.65%) Ticket Management
10 4 (2.92%) CRM
10 4 (2.92%) ERP
10 4 (2.92%) PLM
10 4 (2.92%) Service Delivery
10 4 (2.92%) Workload Management
11 3 (2.19%) eTOM
12 2 (1.46%) Mentoring
Programming Languages
1 4 (2.92%) SQL
2 1 (0.73%) PHP
Qualifications
1 22 (16.06%) Microsoft Certification
2 18 (13.14%) MCP
3 16 (11.68%) MCSE
4 11 (8.03%) SC Cleared
4 11 (8.03%) Security Cleared
5 9 (6.57%) MCDST
6 7 (5.11%) Degree
7 5 (3.65%) CCNA
7 5 (3.65%) Cisco Certification
7 5 (3.65%) MCSA
8 3 (2.19%) CTC Cleared
8 3 (2.19%) DV Cleared
9 2 (1.46%) DBS Check
9 2 (1.46%) ITIL Certification
Quality Assurance & Compliance
1 14 (10.22%) SLA
System Software
1 72 (52.55%) Active Directory
2 10 (7.30%) XenApp
3 5 (3.65%) VMware Infrastructure
4 2 (1.46%) Microsoft App-V
4 2 (1.46%) vSphere
5 1 (0.73%) Hyper-V
5 1 (0.73%) Virtual Desktop
5 1 (0.73%) XenDesktop
Systems Management
1 19 (13.87%) ServiceCenter
2 13 (9.49%) SCCM
3 4 (2.92%) DameWare
4 2 (1.46%) Norton AntiVirus
4 2 (1.46%) Symantec Endpoint Protection
5 1 (0.73%) Nagios
5 1 (0.73%) ZABBIX
Vendors
1 46 (33.58%) Microsoft
2 29 (21.17%) Apple
3 21 (15.33%) Remedy
3 21 (15.33%) VMware
4 20 (14.60%) Citrix
5 19 (13.87%) BMC
5 19 (13.87%) CA
5 19 (13.87%) Peregrine
6 14 (10.22%) Cisco
7 5 (3.65%) Bloomberg
7 5 (3.65%) Google
7 5 (3.65%) Huawei
8 4 (2.92%) FactSet
8 4 (2.92%) HP
8 4 (2.92%) Reuters
8 4 (2.92%) SolarWinds
9 3 (2.19%) ServiceNow
10 2 (1.46%) CommVault
10 2 (1.46%) Compuware
10 2 (1.46%) Samsung