Period
to 20 April 2018

The median contractor rate for a Service Desk Engineer was £143 per day in advertised job vacancies during the 6 months to 20 April 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Desk Engineer
UK
6 months to
20 Apr 2018
Same period 2017 Same period 2016
Rank 798 692 745
Rank change year-on-year -106 +53 +36
Contract jobs requiring a Service Desk Engineer 86 156 148
As % of all contract IT jobs advertised in the UK 0.085% 0.17% 0.14%
As % of the Job Titles category 0.090% 0.18% 0.15%
Number of daily rates quoted 42 66 43
UK median daily rate £143 £125 £140
Median daily rate % change year-on-year +14.00% -10.71% -6.67%
10th Percentile £102 £95 £100
90th Percentile £200 £200 £193
UK excluding London median daily rate £123 £125 £150
% change year-on-year -2.00% -16.67% +20.00%
Number of hourly rates quoted 13 22 41
UK median hourly rate £17.00 £12.50 £15.00
Median hourly rate % change year-on-year +36.00% -16.67% +10.70%
10th Percentile £13.30 £10.50 £10.00
90th Percentile £18.00 £21.20 £21.55
UK excluding London median hourly rate £14.75 £12.63 £14.50
% change year-on-year +16.83% -12.93% +10.06%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 96,041 87,961 101,443
% of contract IT jobs with a recognized job title 94.93% 94.86% 95.09%
Number of daily rates quoted 63,193 57,163 65,399
UK median daily rate £450 £425 £420
Median daily rate % change year-on-year +5.88% +1.19% +5.00%
10th Percentile £263 £258 £250
90th Percentile £638 £613 £600
UK excluding London median daily rate £410 £400 £385
% change year-on-year +2.50% +3.90% +2.67%
Number of hourly rates quoted 2,954 3,023 3,334
UK median hourly rate £18.50 £18.96 £19.50
Median hourly rate % change year-on-year -2.43% -2.77% +14.71%
10th Percentile £10.80 £10.75 £10.50
90th Percentile £48.56 £48.75 £48.75
UK excluding London median hourly rate £17.50 £18.00 £19.00
% change year-on-year -2.78% -5.26% +15.15%

Service Desk Engineer
Job Vacancy Trend

Job postings that featured Service Desk Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Service Desk Engineer in the UK

Service Desk Engineer
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Desk Engineer.

Contractor daily rate trend for Service Desk Engineer in the UK

Service Desk Engineer
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Service Desk Engineer over the 6 months to 20 April 2018.

Contractor daily rate histogram for Service Desk Engineer in the UK

Service Desk Engineer
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Desk Engineer.

Contractor hourly rate trend for Service Desk Engineer in the UK

Service Desk Engineer
Top 14 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Engineer within the UK over the 6 months to 20 April 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -90 77 £150 +20.00% 31
UK excluding London -95 48 £123 -2.00% 30
London -42 33 £175 +27.27% 5
South East -43 14 £125 - 7
Midlands -23 12 £110 -26.67% 3
West Midlands -8 8 £103 - 2
South West +2 6 £106 -19.05% 4
North of England -20 6 £150 -25.00% 9
East of England -6 5 £114 -9.18% 3
East Midlands -4 4 £130 -13.33% 1
North West -23 4 £150 -17.81% 4
Wales -18 3 £155 +121.43% 1
Yorkshire -20 2 £125 -37.50% 5
Scotland -35 2 £168 +40.36% 3

Service Desk Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 20 April 2018, Service Desk Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Service Desk Engineer in the job title.

1 56 (65.12%) Windows
2 46 (53.49%) Active Directory
3 33 (38.37%) Windows 7
4 32 (37.21%) Microsoft
5 28 (32.56%) ITIL
6 23 (26.74%) Microsoft Office
7 20 (23.26%) Office 365
8 17 (19.77%) Windows 10
9 15 (17.44%) Citrix
9 15 (17.44%) MS Exchange
9 15 (17.44%) TCP/IP
10 13 (15.12%) DHCP
10 13 (15.12%) DNS
10 13 (15.12%) Service Management
11 12 (13.95%) Microsoft Certification
12 11 (12.79%) Remedy
12 11 (12.79%) Windows Server
13 9 (10.47%) Problem-Solving
13 9 (10.47%) Windows Server 2008
13 9 (10.47%) Cisco
13 9 (10.47%) WAN
14 8 (9.30%) SCCM
14 8 (9.30%) LAN
14 8 (9.30%) MCSE
14 8 (9.30%) MCP
14 8 (9.30%) ITSM
15 7 (8.14%) Skype
15 7 (8.14%) Windows Server 2012
15 7 (8.14%) Apple
15 7 (8.14%) SLA

Service Desk Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (17.44%) MS Exchange
2 5 (5.81%) Exchange Server 2007
2 5 (5.81%) Skype for Business
3 3 (3.49%) CMS
3 3 (3.49%) IBM Notes
4 2 (2.33%) Exchange Server 2013
4 2 (2.33%) SharePoint
4 2 (2.33%) SharePoint 2013
5 1 (1.16%) Exchange Server 2003
5 1 (1.16%) Exchange Server 2010
5 1 (1.16%) IIS
Applications
1 23 (26.74%) Microsoft Office
2 1 (1.16%) CINEMA 4D
2 1 (1.16%) Vectorworks
Business Applications
1 4 (4.65%) Remedy ITSM
2 1 (1.16%) Eikon
2 1 (1.16%) Payment Gateway
Cloud Services
1 20 (23.26%) Office 365
2 1 (1.16%) G Suite
2 1 (1.16%) Microsoft Azure
Communications & Networking
1 15 (17.44%) TCP/IP
2 13 (15.12%) DHCP
2 13 (15.12%) DNS
3 9 (10.47%) WAN
4 8 (9.30%) LAN
5 7 (8.14%) Skype
6 6 (6.98%) VPN
7 3 (3.49%) Firewall
7 3 (3.49%) Intranet
7 3 (3.49%) Remote Desktop
7 3 (3.49%) Unified Communications
8 2 (2.33%) 4G
8 2 (2.33%) Internet
8 2 (2.33%) VoIP
9 1 (1.16%) Ethernet
9 1 (1.16%) IP Telephony
9 1 (1.16%) PBX
9 1 (1.16%) SMS
9 1 (1.16%) Telnet
9 1 (1.16%) Wi-Fi
General
1 4 (4.65%) Finance
2 3 (3.49%) Advertising
2 3 (3.49%) Retail
2 3 (3.49%) Telecoms
3 2 (2.33%) Automotive
3 2 (2.33%) Banking
4 1 (1.16%) Electronics
4 1 (1.16%) Legal
4 1 (1.16%) Manufacturing
4 1 (1.16%) Marketing
4 1 (1.16%) Retail Banking
Miscellaneous
1 3 (3.49%) Blackberry
1 3 (3.49%) EPoS
1 3 (3.49%) Management Information System
2 2 (2.33%) Analytical Skills
2 2 (2.33%) Handset
2 2 (2.33%) Self-Motivation
3 1 (1.16%) Data Centre
3 1 (1.16%) Digital Media
3 1 (1.16%) iPhone
3 1 (1.16%) Smartphone
3 1 (1.16%) User Experience
3 1 (1.16%) Video Conferencing
3 1 (1.16%) Wiki
Operating Systems
1 56 (65.12%) Windows
2 33 (38.37%) Windows 7
3 17 (19.77%) Windows 10
4 11 (12.79%) Windows Server
5 9 (10.47%) Windows Server 2008
6 7 (8.14%) Windows Server 2012
7 3 (3.49%) Linux
8 2 (2.33%) Android
8 2 (2.33%) Windows 8
8 2 (2.33%) Windows Server 2003
8 2 (2.33%) Windows XP
9 1 (1.16%) Apple iOS
9 1 (1.16%) Mac OS
9 1 (1.16%) Mac OS X
9 1 (1.16%) Windows 2000 Server
Processes & Methodologies
1 28 (32.56%) ITIL
2 13 (15.12%) Service Management
3 9 (10.47%) Problem-Solving
4 8 (9.30%) ITSM
5 6 (6.98%) Incident Management
5 6 (6.98%) ITIL V3
6 5 (5.81%) Knowledge Management
7 4 (4.65%) Chat Support
7 4 (4.65%) CRM
7 4 (4.65%) Time Management
8 3 (3.49%) eTOM
8 3 (3.49%) Infrastructure Management
8 3 (3.49%) Network Monitoring
8 3 (3.49%) Ticket Management
9 2 (2.33%) Change Management
9 2 (2.33%) Data Protection
9 2 (2.33%) Disaster Recovery
9 2 (2.33%) Mobile Device Management
9 2 (2.33%) PDM
9 2 (2.33%) PLM
Programming Languages
1 2 (2.33%) SQL
Qualifications
1 12 (13.95%) Microsoft Certification
2 8 (9.30%) MCP
2 8 (9.30%) MCSE
3 7 (8.14%) SC Cleared
3 7 (8.14%) Security Cleared
4 6 (6.98%) MCDST
5 5 (5.81%) MCSA
6 4 (4.65%) CCNA
6 4 (4.65%) Cisco Certification
7 3 (3.49%) Degree
8 1 (1.16%) CISSP
8 1 (1.16%) ITIL Foundation Certificate
8 1 (1.16%) MCITP
Quality Assurance & Compliance
1 7 (8.14%) SLA
System Software
1 46 (53.49%) Active Directory
2 2 (2.33%) XenApp
Systems Management
1 8 (9.30%) SCCM
2 4 (4.65%) ServiceCenter
3 2 (2.33%) DameWare
3 2 (2.33%) SCOM
4 1 (1.16%) AirWatch
4 1 (1.16%) Jamf Pro
Vendors
1 32 (37.21%) Microsoft
2 15 (17.44%) Citrix
3 11 (12.79%) Remedy
4 9 (10.47%) Cisco
5 7 (8.14%) Apple
6 4 (4.65%) BMC
6 4 (4.65%) CA
6 4 (4.65%) Peregrine
7 3 (3.49%) Bloomberg
7 3 (3.49%) Capita
7 3 (3.49%) ConnectWise
7 3 (3.49%) Huawei
7 3 (3.49%) Ivanti
7 3 (3.49%) Lotus
7 3 (3.49%) Reuters
8 2 (2.33%) FactSet
8 2 (2.33%) HP
8 2 (2.33%) Sage
8 2 (2.33%) SolarWinds
8 2 (2.33%) VMware