Service Desk Engineer Contracts

Service Desk Engineer
UK

The median Service Desk Engineer daily rate in the UK is £208, according to job vacancies posted in the 6 months leading up to 1 May 2025.

The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
1 May 2025
Same period 2024 Same period 2023
Rank 496 531 649
Rank change year-on-year +35 +118 +117
Contract jobs requiring a Service Desk Engineer 24 51 69
As % of all contract jobs advertised in the UK 0.082% 0.12% 0.12%
As % of the Job Titles category 0.089% 0.13% 0.12%
Number of daily rates quoted 14 38 46
10th Percentile £150 £163 £143
25th Percentile £160 £181 £151
Median daily rate (50th Percentile) £208 £210 £185
Median % change year-on-year -1.19% +13.51% +5.71%
75th Percentile £238 £279 £248
90th Percentile £264 £345 £411
UK excluding London median daily rate £200 £210 £190
% change year-on-year -4.76% +10.53% +18.75%
Number of hourly rates quoted 5 4 8
10th Percentile - £17.11 £15.18
25th Percentile £21.00 £18.97 £15.44
Median hourly rate £22.00 £20.00 £17.00
Median % change year-on-year +10.00% +17.65% -22.73%
75th Percentile £23.53 £20.50 £18.56
90th Percentile £24.21 £21.40 £19.49
UK excluding London median hourly rate £22.00 £16.75 £17.00
% change year-on-year +31.34% -1.47% -32.00%

All Contract IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 27,084 40,415 56,464
% of contract IT jobs with a recognized job title 92.52% 92.78% 94.61%
Number of daily rates quoted 17,692 26,309 39,470
10th Percentile £300 £275 £313
25th Percentile £406 £410 £425
Median daily rate (50th Percentile) £515 £525 £540
Median % change year-on-year -1.90% -2.78% +2.86%
75th Percentile £625 £638 £650
90th Percentile £738 £750 £750
UK excluding London median daily rate £475 £492 £500
% change year-on-year -3.46% -1.60% +5.26%
Number of hourly rates quoted 1,035 2,664 1,570
10th Percentile £14.07 £12.86 £14.29
25th Percentile £18.50 £16.30 £19.50
Median hourly rate £29.00 £36.42 £45.00
Median % change year-on-year -20.37% -19.07% +91.49%
75th Percentile £62.50 £60.75 £65.75
90th Percentile £75.00 £72.50 £75.75
UK excluding London median hourly rate £28.00 £39.55 £42.50
% change year-on-year -29.20% -6.94% +117.95%

Service Desk Engineer
Job Vacancy Trend

Job postings that featured Service Desk Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Service Desk Engineer in the UK

Service Desk Engineer
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Service Desk Engineer.

Daily rate trend for Service Desk Engineer in the UK

Service Desk Engineer
Daily Rate Histogram

Daily rate distribution for jobs citing Service Desk Engineer over the 6 months to 1 May 2025.

Daily rate histogram for Service Desk Engineer in the UK

Service Desk Engineer
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Service Desk Engineer.

Hourly rate trend for Service Desk Engineer in the UK

Service Desk Engineer
Top 10 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Engineer within the UK over the 6 months to 1 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
UK excluding London +52 17 £200 -4.76% 35
England +31 17 £218 -1.14% 40
Scotland +18 7 £150 -28.57%
London +23 6 £225 +5.88% 8
North of England +20 5 £300 +9.09% 13
South West +42 4 £200 -9.09% 3
Work from Home +34 4 £210 -10.64% 16
North West +19 4 - - 5
North East - 1 £300 -
East of England - 1 £215 - 4

Service Desk Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 1 May 2025, Service Desk Engineer contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Service Desk Engineer in the job title.

1 21 (87.50%) Windows
1 21 (87.50%) Customer Service
2 20 (83.33%) Microsoft
3 17 (70.83%) Social Skills
4 14 (58.33%) Microsoft 365
5 11 (45.83%) Windows 10
6 9 (37.50%) Problem-Solving
7 8 (33.33%) Active Directory
7 8 (33.33%) ITIL
8 7 (29.17%) Microsoft Office
8 7 (29.17%) Microsoft Certification
8 7 (29.17%) A+ Certification
8 7 (29.17%) Device Driver
8 7 (29.17%) ITSM
8 7 (29.17%) Remote Desktop
8 7 (29.17%) PowerShell
8 7 (29.17%) Task Automation
8 7 (29.17%) Customer Experience
9 6 (25.00%) VPN
10 4 (16.67%) HP
10 4 (16.67%) Citrix
11 3 (12.50%) SharePoint
11 3 (12.50%) Remedy
11 3 (12.50%) Service Management
11 3 (12.50%) Wi-Fi
11 3 (12.50%) Banking
11 3 (12.50%) Investment Banking
11 3 (12.50%) Smartphone
11 3 (12.50%) Degree
11 3 (12.50%) ServiceNow

Service Desk Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (12.50%) SharePoint
Applications
1 7 (29.17%) Microsoft Office
Business Applications
1 3 (12.50%) Remedy ITSM
Cloud Services
1 14 (58.33%) Microsoft 365
Communications & Networking
1 7 (29.17%) Remote Desktop
2 6 (25.00%) VPN
3 3 (12.50%) Skype
3 3 (12.50%) Wi-Fi
4 2 (8.33%) DNS
4 2 (8.33%) TCP/IP
Development Applications
1 2 (8.33%) JIRA
General
1 17 (70.83%) Social Skills
2 3 (12.50%) Analytical Skills
2 3 (12.50%) Banking
2 3 (12.50%) Investment Banking
2 3 (12.50%) Organisational Skills
3 2 (8.33%) Legal
4 1 (4.17%) Public Sector
Miscellaneous
1 7 (29.17%) Device Driver
2 3 (12.50%) Smartphone
3 2 (8.33%) LIMS
3 2 (8.33%) NHS
4 1 (4.17%) iPhone
4 1 (4.17%) Onboarding
Operating Systems
1 21 (87.50%) Windows
2 11 (45.83%) Windows 10
Processes & Methodologies
1 21 (87.50%) Customer Service
2 9 (37.50%) Problem-Solving
3 8 (33.33%) ITIL
4 7 (29.17%) Customer Experience
4 7 (29.17%) ITSM
4 7 (29.17%) Task Automation
5 3 (12.50%) Chat Support
5 3 (12.50%) Service Management
5 3 (12.50%) Virtual Environments
6 2 (8.33%) Time Management
7 1 (4.17%) Continuous Improvement
7 1 (4.17%) Kalman Filter
7 1 (4.17%) Performance Metrics
7 1 (4.17%) Service Delivery
7 1 (4.17%) Software Licensing
7 1 (4.17%) User Experience
7 1 (4.17%) Web Filtering
Programming Languages
1 7 (29.17%) PowerShell
Qualifications
1 7 (29.17%) A+ Certification
1 7 (29.17%) Microsoft Certification
2 3 (12.50%) Degree
3 2 (8.33%) Security Cleared
4 1 (4.17%) DV Cleared
4 1 (4.17%) SC Cleared
Quality Assurance & Compliance
1 2 (8.33%) QA
System Software
1 8 (33.33%) Active Directory
Systems Management
1 1 (4.17%) Microsoft Intune
Vendors
1 20 (83.33%) Microsoft
2 4 (16.67%) Citrix
2 4 (16.67%) HP
3 3 (12.50%) Cisco
3 3 (12.50%) Remedy
3 3 (12.50%) ServiceNow