Period
to 21 January 2018

The median contractor rate for a Service Desk Engineer was £140 per day in advertised job vacancies during the 6 months to 21 January 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Desk Engineer
UK
6 months to
21 Jan 2018
Same period 2017 Same period 2016
Rank 774 675 719
Rank change year-on-year -99 +44 +53
Contract jobs requiring a Service Desk Engineer 103 174 162
As % of all contract IT jobs advertised in the UK 0.10% 0.18% 0.15%
As % of the Job Titles category 0.11% 0.19% 0.16%
Number of daily rates quoted 55 71 41
UK median daily rate £140 £150 £120
Median daily rate % change year-on-year -6.67% +25.00% -20.00%
10th Percentile £103 £103 £93
90th Percentile £200 £219 £188
UK excluding London median daily rate £130 £150 £120
% change year-on-year -13.33% +25.00% -7.69%
Number of hourly rates quoted 11 27 46
UK median hourly rate £14.00 £13.00 £14.44
Median hourly rate % change year-on-year +7.69% -9.97% +3.14%
10th Percentile £12.75 £10.50 £10.50
90th Percentile £19.50 £15.10 £21.55
UK excluding London median hourly rate £14.00 £13.13 £15.00
% change year-on-year +6.67% -12.50% +9.89%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 93,600 91,033 102,521
% of contract IT jobs with a recognized job title 94.79% 94.78% 94.95%
Number of daily rates quoted 62,185 59,429 65,414
UK median daily rate £450 £425 £413
Median daily rate % change year-on-year +5.88% +3.03% +3.13%
10th Percentile £260 £253 £250
90th Percentile £625 £600 £600
UK excluding London median daily rate £400 £400 £380
% change year-on-year - +5.26% +2.70%
Number of hourly rates quoted 2,750 3,215 3,866
UK median hourly rate £18.50 £18.00 £19.00
Median hourly rate % change year-on-year +2.78% -5.26% +15.15%
10th Percentile £10.75 £10.50 £10.50
90th Percentile £47.83 £47.00 £47.50
UK excluding London median hourly rate £17.50 £17.50 £18.25
% change year-on-year - -4.11% +10.61%

Service Desk Engineer
Job Vacancy Trend

Job postings that featured Service Desk Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Service Desk Engineer in the UK

Service Desk Engineer
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Desk Engineer.

Contractor daily rate trend for Service Desk Engineer in the UK

Service Desk Engineer
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Service Desk Engineer over the 6 months to 21 January 2018.

Contractor daily rate histogram for Service Desk Engineer in the UK

Service Desk Engineer
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Desk Engineer.

Contractor hourly rate trend for Service Desk Engineer in the UK

Service Desk Engineer
Top 15 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Engineer within the UK over the 6 months to 21 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -72 96 £140 -6.67% 42
UK excluding London -46 69 £130 -13.33% 37
London -50 31 £140 -6.67% 8
South East -19 30 £130 -11.86% 6
South West -5 11 £91 -40.16% 4
North of England +37 10 £150 -25.00% 17
Midlands -8 9 £150 - 3
North West +7 7 £150 -14.29% 11
East Midlands -3 6 £130 -13.33% 2
East of England -23 4 £125 -4.76% 4
Yorkshire +8 3 £125 -37.50% 5
West Midlands +5 3 £225 - 1
Wales +7 2 £150 - 1
Northern Ireland - 2 - -
Scotland -16 1 £110 -15.38% 2

Service Desk Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 21 January 2018, Service Desk Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Service Desk Engineer in the job title.

1 77 (74.76%) Windows
2 66 (64.08%) Active Directory
3 50 (48.54%) Windows 7
4 49 (47.57%) Microsoft
5 39 (37.86%) Microsoft Office
6 32 (31.07%) ITIL
7 28 (27.18%) Office 365
8 24 (23.30%) Windows 10
9 23 (22.33%) Citrix
10 22 (21.36%) Microsoft Certification
10 22 (21.36%) MS Exchange
11 18 (17.48%) MCSE
12 17 (16.50%) LAN
12 17 (16.50%) WAN
12 17 (16.50%) TCP/IP
12 17 (16.50%) Windows Server
13 16 (15.53%) VMware
14 15 (14.56%) Windows Server 2008
14 15 (14.56%) DNS
14 15 (14.56%) DHCP
14 15 (14.56%) MCP
15 14 (13.59%) Cisco
15 14 (13.59%) Windows Server 2012
16 13 (12.62%) Apple
16 13 (12.62%) SCCM
16 13 (12.62%) MCDST
17 12 (11.65%) Exchange Server 2007
18 11 (10.68%) Service Management
18 11 (10.68%) Remedy
19 10 (9.71%) SLA

Service Desk Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 22 (21.36%) MS Exchange
2 12 (11.65%) Exchange Server 2007
3 6 (5.83%) SharePoint
3 6 (5.83%) Skype for Business
4 3 (2.91%) CMS
5 2 (1.94%) Exchange Server 2013
5 2 (1.94%) SharePoint 2013
6 1 (0.97%) Exchange Server 2003
6 1 (0.97%) Exchange Server 2010
6 1 (0.97%) IBM Notes
Applications
1 39 (37.86%) Microsoft Office
2 1 (0.97%) CINEMA 4D
2 1 (0.97%) Vectorworks
Business Applications
1 4 (3.88%) Remedy ITSM
2 1 (0.97%) Eikon
2 1 (0.97%) Payment Gateway
Cloud Services
1 28 (27.18%) Office 365
2 2 (1.94%) G Suite
Communications & Networking
1 17 (16.50%) LAN
1 17 (16.50%) TCP/IP
1 17 (16.50%) WAN
2 15 (14.56%) DHCP
2 15 (14.56%) DNS
3 6 (5.83%) Skype
3 6 (5.83%) VPN
4 4 (3.88%) Firewall
5 3 (2.91%) Unified Communications
6 2 (1.94%) 4G
6 2 (1.94%) Internet
6 2 (1.94%) Intranet
6 2 (1.94%) Remote Desktop
6 2 (1.94%) SMS
6 2 (1.94%) VoIP
6 2 (1.94%) Wi-Fi
Database & Business Intelligence
1 3 (2.91%) SQL Server
Development Applications
1 1 (0.97%) Visual Studio
General
1 7 (6.80%) Advertising
2 5 (4.85%) Telecoms
3 4 (3.88%) Finance
4 3 (2.91%) Retail
5 2 (1.94%) Automotive
6 1 (0.97%) Banking
6 1 (0.97%) French Language
6 1 (0.97%) Legal
6 1 (0.97%) Publishing
6 1 (0.97%) Retail Banking
Miscellaneous
1 7 (6.80%) Blackberry
2 2 (1.94%) EPoS
2 2 (1.94%) Handset
2 2 (1.94%) iPhone
3 1 (0.97%) Digital Media
3 1 (0.97%) Driving Licence
3 1 (0.97%) Management Information System
3 1 (0.97%) PDA
3 1 (0.97%) Smartphone
3 1 (0.97%) Video Conferencing
Operating Systems
1 77 (74.76%) Windows
2 50 (48.54%) Windows 7
3 24 (23.30%) Windows 10
4 17 (16.50%) Windows Server
5 15 (14.56%) Windows Server 2008
6 14 (13.59%) Windows Server 2012
7 8 (7.77%) Windows 8
8 3 (2.91%) Android
8 3 (2.91%) Apple iOS
9 2 (1.94%) Linux
9 2 (1.94%) Mac OS
9 2 (1.94%) Windows 2000 Server
9 2 (1.94%) Windows XP
10 1 (0.97%) Mac OS X
10 1 (0.97%) Unix
10 1 (0.97%) Windows Server 2003
Processes & Methodologies
1 32 (31.07%) ITIL
2 11 (10.68%) Service Management
3 7 (6.80%) Data Protection
3 7 (6.80%) Incident Management
4 6 (5.83%) ITIL V3
4 6 (5.83%) ITSM
4 6 (5.83%) Workload Management
5 5 (4.85%) Knowledge Management
5 5 (4.85%) Time Management
6 4 (3.88%) Chat Support
6 4 (3.88%) Service Delivery
7 3 (2.91%) CRM
7 3 (2.91%) Disaster Recovery
7 3 (2.91%) Infrastructure Management
7 3 (2.91%) Ticket Management
8 2 (1.94%) Asset Management
8 2 (1.94%) eTOM
8 2 (1.94%) Network Monitoring
8 2 (1.94%) Patch Management
8 2 (1.94%) PDM
Programming Languages
1 4 (3.88%) SQL
Qualifications
1 22 (21.36%) Microsoft Certification
2 18 (17.48%) MCSE
3 15 (14.56%) MCP
4 13 (12.62%) MCDST
5 8 (7.77%) MCSA
6 5 (4.85%) Degree
6 5 (4.85%) SC Cleared
6 5 (4.85%) Security Cleared
7 3 (2.91%) CCNA
7 3 (2.91%) Cisco Certification
8 1 (0.97%) CTC Cleared
8 1 (0.97%) ITIL Foundation Certificate
8 1 (0.97%) MCITP
Quality Assurance & Compliance
1 10 (9.71%) SLA
System Software
1 66 (64.08%) Active Directory
2 9 (8.74%) XenApp
3 4 (3.88%) VMware Infrastructure
Systems Management
1 13 (12.62%) SCCM
2 6 (5.83%) DameWare
3 4 (3.88%) ServiceCenter
4 2 (1.94%) Norton AntiVirus
4 2 (1.94%) Symantec Endpoint Protection
5 1 (0.97%) AirWatch
5 1 (0.97%) Jamf Pro
Vendors
1 49 (47.57%) Microsoft
2 23 (22.33%) Citrix
3 16 (15.53%) VMware
4 14 (13.59%) Cisco
5 13 (12.62%) Apple
6 11 (10.68%) Remedy
7 7 (6.80%) Bloomberg
8 6 (5.83%) FactSet
8 6 (5.83%) Reuters
9 4 (3.88%) BMC
9 4 (3.88%) CA
9 4 (3.88%) Peregrine
10 3 (2.91%) Huawei
11 2 (1.94%) Altiris
11 2 (1.94%) CommVault
11 2 (1.94%) Compuware
11 2 (1.94%) Google
11 2 (1.94%) Sage
11 2 (1.94%) SolarWinds
11 2 (1.94%) Symantec