2nd Line Support Contracts with Work from Home Options

Second Line Support
UK > Work from Home

The median Second Line Support daily rate in Work from Home is £225 according to job vacancies posted during the 6 months to 8 May 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
8 May 2024
Same period 2023 Same period 2022
Rank 326 378 474
Rank change year-on-year +52 +96 -47
Contract jobs requiring a 2nd Line Support 21 89 145
As % of all contract jobs with a WFH option 0.14% 0.35% 0.33%
As % of the Job Titles category 0.15% 0.37% 0.34%
Number of daily rates quoted 12 61 92
10th Percentile £160 £150 £138
25th Percentile £181 £181 £157
Median daily rate (50th Percentile) £225 £205 £190
Median % change year-on-year +9.76% +7.89% +22.58%
75th Percentile £255 £240 £252
90th Percentile £266 £280 £349
UK median daily rate £200 £210 £190
% change year-on-year -4.76% +10.53% +10.14%
Number of hourly rates quoted 4 2 22
10th Percentile - - £15.79
25th Percentile - - £18.09
Median hourly rate £14.27 £20.00 £21.50
Median % change year-on-year -28.65% -6.98% +34.38%
75th Percentile £16.64 - £23.38
90th Percentile £20.91 - £23.75
UK median hourly rate £17.72 £20.00 £20.00
% change year-on-year -11.40% - +17.65%

All Contract IT Job Vacancies
Work from Home

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies with a WFH option. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in Work from Home with a recognized job title 14,116 23,953 42,349
% of contract IT jobs with a recognized job title 93.51% 95.34% 95.78%
Number of daily rates quoted 9,456 16,906 30,628
10th Percentile £325 £360 £356
25th Percentile £425 £443 £425
Median daily rate (50th Percentile) £525 £538 £525
Median % change year-on-year -2.33% +2.38% +10.53%
75th Percentile £638 £650 £625
90th Percentile £750 £750 £719
UK median daily rate £525 £540 £525
% change year-on-year -2.78% +2.86% +10.53%
Number of hourly rates quoted 576 553 596
10th Percentile £14.27 £17.61 £13.25
25th Percentile £23.42 £25.71 £18.76
Median hourly rate £44.74 £54.00 £35.00
Median % change year-on-year -17.15% +54.29% +42.86%
75th Percentile £63.75 £68.75 £55.00
90th Percentile £75.25 £80.25 £66.00
UK median hourly rate £36.65 £45.00 £23.91
% change year-on-year -18.56% +88.21% +6.27%

2nd Line Support
Trend for Jobs with a WFH Option

Job vacancies with a work from home option which featured 2nd Line Support in the job title as a proportion of all IT jobs advertised.

2nd Line Support trend for jobs with a WFH option

2nd Line Support
Daily Rate Trend for Jobs with a WFH Option

3-month moving average daily rate quoted in job vacancies with a work from home option citing 2nd Line Support.

2nd Line Support daily rate for jobs with a WFH option

2nd Line Support
Daily Rate Histogram for Jobs with a WFH Option

Daily rate distribution for jobs with a work from home option citing 2nd Line Support over the 6 months to 8 May 2024.

2nd Line Support daily rate histogram for jobs with a WFH option

2nd Line Support
Hourly Rate Trend for Jobs with a WFH Option

3-month moving average hourly rate quoted in job vacancies with a work from home option citing 2nd Line Support.

2nd Line Support hourly rate for jobs with a WFH option

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 8 May 2024, 2nd Line Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract jobs with a WFH option featuring 2nd Line Support in the job title.

1 16 (76.19%) Windows
1 16 (76.19%) Microsoft
2 14 (66.67%) Microsoft Office
3 11 (52.38%) Active Directory
3 11 (52.38%) Microsoft 365
4 10 (47.62%) Social Skills
5 7 (33.33%) VPN
6 6 (28.57%) Microsoft Exchange
6 6 (28.57%) Finance
6 6 (28.57%) SCCM
6 6 (28.57%) Azure
7 5 (23.81%) Windows 10
7 5 (23.81%) Onboarding
7 5 (23.81%) Windows Server 2016
7 5 (23.81%) ITIL
8 4 (19.05%) SLA
8 4 (19.05%) Investment Management
8 4 (19.05%) Video Conferencing
8 4 (19.05%) JIRA
8 4 (19.05%) Zscaler
8 4 (19.05%) Public Sector
8 4 (19.05%) Asana
8 4 (19.05%) Palo Alto
8 4 (19.05%) Slack
8 4 (19.05%) OneDrive
9 3 (14.29%) Analytical Skills
9 3 (14.29%) Windows 7
9 3 (14.29%) Migration
10 2 (9.52%) Security Cleared
10 2 (9.52%) PowerShell

2nd Line Support Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (28.57%) Microsoft Exchange
2 2 (9.52%) SharePoint
Applications
1 14 (66.67%) Microsoft Office
Business Applications
1 1 (4.76%) assyst
Cloud Services
1 11 (52.38%) Microsoft 365
2 6 (28.57%) Azure
3 4 (19.05%) Asana
3 4 (19.05%) OneDrive
3 4 (19.05%) Slack
4 1 (4.76%) AWS
4 1 (4.76%) Entra ID
4 1 (4.76%) Google Workspace
4 1 (4.76%) Yammer
Communications & Networking
1 7 (33.33%) VPN
2 2 (9.52%) DHCP
2 2 (9.52%) DNS
2 2 (9.52%) Firewall
2 2 (9.52%) TCP/IP
2 2 (9.52%) WAN
3 1 (4.76%) HTTP
3 1 (4.76%) LAN
3 1 (4.76%) SD-WAN
3 1 (4.76%) VLAN
3 1 (4.76%) Wireless
Development Applications
1 4 (19.05%) JIRA
General
1 10 (47.62%) Social Skills
2 6 (28.57%) Finance
3 4 (19.05%) Public Sector
4 3 (14.29%) Analytical Skills
5 1 (4.76%) Electronics
5 1 (4.76%) Financial Institution
5 1 (4.76%) French Language
5 1 (4.76%) Manufacturing
5 1 (4.76%) Marketing
5 1 (4.76%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (4.76%) CSS
1 1 (4.76%) XML
Miscellaneous
1 5 (23.81%) Onboarding
2 4 (19.05%) Video Conferencing
3 1 (4.76%) Management Information System
Operating Systems
1 16 (76.19%) Windows
2 5 (23.81%) Windows 10
2 5 (23.81%) Windows Server 2016
3 3 (14.29%) Windows 7
4 1 (4.76%) Apple iOS
4 1 (4.76%) Linux
4 1 (4.76%) Windows Server
4 1 (4.76%) Windows Server 2012
Processes & Methodologies
1 5 (23.81%) ITIL
2 4 (19.05%) Investment Management
3 3 (14.29%) Migration
4 2 (9.52%) Customer Service
4 2 (9.52%) Proactive Monitoring
5 1 (4.76%) Application Packaging
5 1 (4.76%) Business Intelligence
5 1 (4.76%) Change Control
5 1 (4.76%) Collaborative Working
5 1 (4.76%) Customer Experience
5 1 (4.76%) Cybersecurity
5 1 (4.76%) Digital Marketing
5 1 (4.76%) Incident Management
5 1 (4.76%) Mobile Device Management
5 1 (4.76%) Network Monitoring
5 1 (4.76%) Programme Management
5 1 (4.76%) Remote Monitoring and Management
5 1 (4.76%) Security Monitoring
5 1 (4.76%) Self-Awareness
5 1 (4.76%) Service Delivery
Programming Languages
1 2 (9.52%) PowerShell
2 1 (4.76%) JavaScript
Qualifications
1 2 (9.52%) Security Cleared
2 1 (4.76%) Degree
2 1 (4.76%) ITIL Certification
2 1 (4.76%) SC Cleared
Quality Assurance & Compliance
1 4 (19.05%) SLA
2 2 (9.52%) Disclosure Scotland
3 1 (4.76%) ISO 9000
System Software
1 11 (52.38%) Active Directory
2 1 (4.76%) Hyper-V
2 1 (4.76%) VMware ESXi
2 1 (4.76%) VMware Infrastructure
2 1 (4.76%) vSphere
Systems Management
1 6 (28.57%) SCCM
2 1 (4.76%) Nessus
2 1 (4.76%) Single Sign-On
2 1 (4.76%) WSUS
Vendors
1 16 (76.19%) Microsoft
2 4 (19.05%) Palo Alto
2 4 (19.05%) Zscaler
3 1 (4.76%) Apple
3 1 (4.76%) Avaya
3 1 (4.76%) Cisco
3 1 (4.76%) Google
3 1 (4.76%) IFS
3 1 (4.76%) Qualys
3 1 (4.76%) SAP
3 1 (4.76%) Veeam
3 1 (4.76%) VMware