Director of Customer Experience
- Hiring Organisation
- Metropolitan Thames Valley
- Location
- Nottingham, Nottinghamshire, East Midlands, United Kingdom
- Employment Type
- Permanent, Work From Home
redefine how customers engage with MTVH, ensuring every interaction is simple, effective, and centred on achieving the best possible outcomes. You will lead the development and delivery of our Customer Experience Plan, creating a modern, data-led and digitally enabled customer proposition that improves satisfaction, drives operational efficiency … residents. Our Director of Neighbourhoods leads place-shaping, neighbourhood services and community outcomes. Our Director of MTVH Support leads service delivery supported housing management, business development, and contract performance . The Director of Customer Experience provides the critical thread that connects these services through customer insight, customer voice ...