Technical Support Specialist
- Hiring Organisation
- Hays Specialist Recruitment Limited
- Location
- Marlow, Buckinghamshire, United Kingdom
- Employment Type
- Full-Time
- Salary
- Salary negotiable
Handling complex queries and escalations Supporting repair, warranty and replacement processes Working closely with internal technical, product and operational teams Maintaining accurate records using CRM and ticketing systems Contributing to process improvements and knowledge-sharing initiatives We're keen to speak with people who have experience in: Technical Support Product … Support Gaming Hardware Support SaaS or Hardware Troubleshooting Environments Any experience with the following would be particularly beneficial: Troubleshooting & Diagnostics, Zendesk, Salesforce or similar CRM platforms, Hardware or software support, Escalation management,Consumer technology products, Audio, gaming, electronics or technology sectors You'll be: Customer-focused with excellent communication skills ...