176 to 200 of 909 Customer Service Jobs in the UK excluding London

hands-on technical role where you will split your time between onsite visits and remote support, working to resolve issues quickly and keep customer systems running smoothly. You will be part of a service-led environment where quality, communication, and first-time fix really matter. What you will … providing clear and practical guidance Carrying out repairs, component replacements, and system upgrades Troubleshooting printers, connectivity issues, and RPOS hardware Completing accurate job records, service notes, and repair documentation Following data protection, backup, and security procedures Escalating more complex issues when required Maintaining high standards of customer service ...

hands-on technical role where you will split your time between onsite visits and remote support, working to resolve issues quickly and keep customer systems running smoothly. You will be part of a service-led environment where quality, communication, and first-time fix really matter. What you will … providing clear and practical guidance Carrying out repairs, component replacements, and system upgrades Troubleshooting printers, connectivity issues, and RPOS hardware Completing accurate job records, service notes, and repair documentation Following data protection, backup, and security procedures Escalating more complex issues when required Maintaining high standards of customer service ...

using technology to solve business problems, working in partnership with our clients to help in achieving their goals. We are looking for a Service Delivery Analyst this role is responsible for ensuring that services provided to customers or internal users are delivered effectively, meet agreed service levels … continuously improve. The team are currently going through a Service Now upgrade and a change of IT provider, therefore effectively managing escalations will be key within this role. What this role looks like : Monitoring and reporting on SLAs, KPIs and service performance Managing customer and stakeholder relationships ...

Head of Customer Experience (CX) will lead in making Redsquid a truly customer-first business — ensuring every client interaction, from onboarding to renewal, is seamless, consistent, and value-driven. You will protect revenue by fixing the root causes of churn, instilling customer-first behaviours across the company … Borehamwood) Permanent, Full-time Monday to Friday: 37.5 hours per week This critical role will lead the design and execution of Redsquid’s customer-centric strategy to drive customer satisfaction, retention, and revenue growth. The HCX focuses on embedding CX excellence across all touchpoints and ensuring Redsquid delivers ...

tasks Preparing documentation and user guides Performing basic administrative support duties, as required, to meet specific operational objectives Ensuring that a high level of customer service and support is provided to all internal and external staff Supporting custom internal applications Working alongside Developers, Azure Architects, and Network Architects … infrastructure and networking design and delivery Skills and Experience The ideal candidate will have a high level of customer service experience and Microsoft certifications. A minimum of 2 years of experience supporting Windows Desktops and Servers is required, along with all the expected qualities of an experienced Infrastructure ...

through to resolution. Providing technical support via phone, monitoring platforms, and ticketing systems. Troubleshooting routing, switching, firewall, wireless, and connectivity issues. Accessing and supporting customer network infrastructure remotely. Investigating performance issues, outages, and monitoring alerts. Managing escalations and working closely with third-party suppliers and vendors. Maintaining accurate technical … documentation and incident records. Participating in major incident response and structured 24/7 shift handovers. Delivering excellent customer service while maintaining SLA performance. Essential Skills Previous experience in a 2nd Line Network Support, Connectivity Engineer, NOC Engineer or Service Desk role. Strong troubleshooting and incident management ...

solutions to SMEs. As part of our employee-owned 'Purple Army', you'll join a collaborative team focused on expertise, trust and delivering exceptional service to our partners. The Role: We're looking for a Telecoms Maintenance Engineer based in Fife to support customers across Scotland and the North … with a basic IT support element. You'll install, maintain and troubleshoot hosted voice, telephony and connectivity solutions, attending both planned installations and reactive service calls. You'll become a trusted face for our partners, providing excellent customer service while taking ownership of incidents through to resolution. ...

system. Retain an in-depth knowledge of the Trust applications which are supported by the Application Support team. Adopt and adhere to IT Service Management (ITSM) e.g. ITIL based practices specifically in the areas of incident, problem, release and change management. Manage the day to day duties entailing System … Management, System Security and Access Control. Review the ITSM application support queue (IT service desk call logging system) and complete. Participate in the Change and Problem Management processes. Participate in the monitoring and ensuring data quality is in line with the Trust data quality policy. Participate in second ...

inclusive and balanced work culture. To support the significant growth and development of the organization, we are seeking the expertise and capability of Senior Customer Success Consultant to join our dynamic team. What you’ll do at HammerTech Please note this post is a fixed-term appointment to provide … that HammerTech’s customers utilize the HammerTech application to its fullest and maximize the benefits provided by the application. By doing this, the Senior Customer Success Consultant must ensure: Manage a book of business consisting of primarily Tier 1 and Tier 2 customers within the Customer Success stage ...

countries worldwide, the company’s success is a result of our people, our innovative and highly sought-after products, and the exceptional customer service that we deliver. About the Role We are looking for a Technical Support Analyst to join our Technical Support Team. In this role … will provide outstanding technical support and customer service to both customers and internal teams, helping users get the most from our software solutions. NOTE: This is a hybrid role where you will be expected to work a minimum of 2 days per week in our Birmingham Office, UK. ...

busy and varied site. This is an excellent opportunity for an IT professional who enjoys troubleshooting, working directly with users and providing high-quality customer service . You’ll be the first point of contact for day-to-day IT queries, supporting colleagues both in person and remotely. … improve IT systems, processes and user experience Work closely with the wider IT team and departments across the business Maintain a high level of customer service and user satisfaction About You The successful candidate will ideally have experience in an IT support, service desk or IT technician ...

other O&I teams as well as working with client's endpoints, vendors and development teams to continuously drive higher availability and reduction of service impacts. Essential Functions: Provide technical advice and support to Visa's Client institutions and processors to ensure customers expectation are exceeded. Discipline in detailed … Operations and Project DeliveryAbility to effectively perform problem isolation and resolution of critical systems to have the least amount of impact and downtime. Outstanding customer service skills and a dedication to the customer service experience. Must be result-oriented and constantly looking for new ways ...

enterprise-grade, 24x7x365 technical support to mid-market clients across both public and private sectors.The Technical Operations team is integral to our ITIL aligned service model, which leverages ServiceNow automation and agentic AI. We deliver a centralised, knowledge-driven shared service—engineered for speed, consistency, and technical excellence … quality by advising on configuration item grouping, in alignment with the CSDM. Ensure estates are accurately mapped to support lifecycle awareness, operational planning, and service continuity. Routinely consult with pre-sales and account management about CIs approaching end of life and update risk registers as necessary. Maintain proactive engagement ...

variety of satellite, air-to-ground, and communication networks. You'll work closely with customers, engineering, product, and network partners to resolve issues, improve service reliability, and deliver a best-in-class customer experience. If you're someone who enjoys solving complex technical problems, thrives in a customer … products and services, including flight deck and cabin communication systems Support customers and OEMs in the use of satellite connectivity networks, associated hardware, and service compatibility requirements Partner with satellite network operators and internal teams to investigate customer issues, identify trends, and drive timely resolutions Monitor network performance ...

ensuring the deployment, stability, security, and efficiency of the organization's IT infrastructure and end user devices. This role is pivotal in delivering exceptional customer service, acting as a trusted technical partner to internal stakeholders by providing timely, reliable, and user-focused solutions. Aligned with the organization … process enhancements, leveraging technology to streamline operations and improve user experience. Success in this role requires balancing technical expertise with a strong commitment to service excellence, ensuring that IT systems not only meet operational requirements but also enable the business to achieve its strategic objectives. The systems engineers will ...

support role providing onsite support to schools and education customers across Swindon, Wiltshire and Gloucestershire. You will solve technical issues, take ownership of customer relationships and develop your skills across Microsoft 365, cloud services, networking and infrastructure. If youve also worked in the following roles, wed also like … Line Support Engineer, 2nd Line Support Engineer SALARY: £28,000 - £32,500 per annum (depending on experience) LOCATION: Swindon, with regular travel to customer sites across Wiltshire and Gloucestershire within approximately a 35-mile radius JOB TYPE: Permanent, Full-time WORKING HOURS: 37.5 hours per week, Monday to Friday ...

branch. This is a varied role that plays a vital part in ensuring the smooth day-to-day running of our transport, administration, and customer service functions. Working closely with the Branch Manager, Internal Sales team, and Drivers, you will help improve operational efficiency, allowing key team members … focus on delivering excellent customer service and business growth. Key Responsibilities Manage transport administration, ensuring all vehicle compliance is maintained, including booking and monitoring PMIs. Complete driver hours legislation paperwork and maintain accurate transport records. Plan and coordinate daily vehicle routing. Handle all transport-related administration and paperwork. ...

opportunity: We are seeking a proactive engineer to be the face of Wifinity, supporting our customer sites across a territory which is roughly a 50 mile radius of Maidstone. You will deliver first-class customer support, technical solutions, and commissioning of new or upgraded sites, ensuring installations meet … design and company standards. This role provides hands-on exposure to large-scale networks, infrastructure, and the commissioning process, directly supporting customer satisfaction and operational excellence. About us: Wifinity was founded in 2007 to solve a problem - our armed forces were struggling with reliable connectivity. While living in barracks ...

Network Support EngineerAs a Senior Network Support Engineer, you are responsible for providing advanced 3rd line network support, technical escalation, and engineering capability across customer environments within the managed services estate. Operating within a structured Network Operations environment, you will take ownership of complex network incidents, problems, and high … impact service requests, ensuring they are resolved to a high technical and operational standard. This role is focused on network stability, technical leadership, and continuous service improvement, acting as a key escalation point for 1st and 2nd Line teams. You will support network support, operational change, onboarding, lifecycle ...

Field Service Engineer Chelmsford/Harlow based UK-Manufactured, Intelligent Parking Solutions Company £30,000£36,000 + First-Time-Fix Bonus | Permanent | 40 hrs Company Vehicle, Fuel Card, 25 Days Holiday (+BH), Pension, Life Assurance, Healthcare, Full Product Training The Opportunity Were supporting a market leader in intelligent … parking solutions as they expand their Field Service Engineer team across the UK! This role is ideal for a hands-on, self-motivated, multi-skilled engineer with experience working on electromechanical, low-voltage, or security/automation systems. The company designs and manufactures their own parking technology ...

strengthen the security posture for both Aspire and its customers. Efficiency is also important to succeed, as you will be managing a diverse workload. Customer service is key to success in the role – living our values are woven through everything we do to guarantee that our service … insights into operations. Proactively manage and follow up on tickets while identifying candidates for tuning. Perform initial reviews of escalated tickets. Respond to customer enquiries in a timely and professional manner. Triage and investigate P5-P4 security incidents. Support on higher-severity incidents. Update the SOC wiki with accurate ...

Service Desk Analyst Duration: 12 months expected Location: 5 days a week in Hursley Clearance: SC is required Rate: £318 per day inside IR35 - Umbrella Experience in a Service Desk, Help Desk, or customer support environment. Excellent customer service and communication skills. Strong troubleshooting … problem-solving abilities. Experience using an IT Service Management (ITSM) tool. Ability to prioritise workload and manage multiple tasks. Good written and verbal communication skills. Strong attention to detail and organisational skills. Ability to work effectively both independently and as part of a team. Nice to have skills: Knowledge ...

with a long-term vision, and a human-centered culture We have an exciting opening for an IT Field Application Specialist to join our Customer Service team. This position is field based and reports to the Director Customer Service UKI. You will ideally be based … upgrading bioMerieux hardware and software. You are required to provide high level technical support related to the bioMerieux solutions and answer internal and external customer inquiries. This includes troubleshooting remotely and over the phone as well as on-site lab IT support. You will configure, validate and troubleshoot interfaces ...

variety of satellite, air-to-ground, and communication networks. You'll work closely with customers, engineering, product, and network partners to resolve issues, improve service reliability, and deliver a best-in-class customer experience.If you're someone who enjoys solving complex technical problems, thrives in a customer … products and services, including flight deck and cabin communication systems* Support customers and OEMs in the use of satellite connectivity networks, associated hardware, and service compatibility requirements* Partner with satellite network operators and internal teams to investigate customer issues, identify trends, and drive timely resolutions* Monitor network performance ...

need to be local to Wakefield/Leeds area due to the commute to our office space (The Nostell Estate, WF4 1AB). As Service Desk Manager, you will be responsible for the day-to-day management and performance of our service desk , ensuring customers receive a consistently … complex technical issues and ensuring tickets are managed effectively from initial logging through to resolution. Youll also play a key role in improving our service desk processes, documentation, customer experience and overall service delivery. This is a hands-on management role within a fast-paced MSP environment ...