226 to 250 of 938 Customer Service Jobs in the UK excluding London

operation and evolution of one of the world's largest and most sophisticated ticketing systems. Following a transition period of approximately two years, the service provider will become the primary partner across a network comprising thousands of buses, hundreds of rail and underground stations, retail outlets, customer service … solutions, the project team will manage and evolve all aspects of the system while implementing new technologies to improve efficiency, automate key processes, enhance customer experience, and help create the next generation of transportation ticketing systems. Role Overview The Continual Improvement and Innovation Manager is responsible for leading ...

befulfilling and fun! We are committed to our customers, employees, and thecommunities where we live. We are looking for motivated, enthusiastic team players withgreat customer service skills to provide consultative, implementation, systemsupport, and professional services to a portfolio of assigned Yardiclients! What you will do Advise and institute … business and operationalneeds and goals Collaborate internally with analysts, designers,programmers, sales, and marketing with a focus on meeting client needs andmaintaining high-level customer service standards; complete special projectsrelated to department training and client support; and perform other Yardiduties as assigned What you need to have Bachelor ...

include: Monitoring and supporting customers through a ticketing system, including escalating issues to senior team members where appropriate. Configuring hardware and software to meet customer requirements. Diagnosing and troubleshooting monitor, computer and network issues. Supporting customers with IT queries and technical problems. Setting up and maintaining security policies, including … from: Dedicated mentoring and support from experienced IT professionals. Hands-on experience in a real IT support environment. Opportunities to develop your technical and customer service skills. Progression opportunities as you develop your knowledge and experience. Salary reviews. The opportunity to build a long-term career in IT. ...

include: Monitoring and supporting customers through a ticketing system, including escalating issues to senior team members where appropriate. Configuring hardware and software to meet customer requirements. Diagnosing and troubleshooting monitor, computer and network issues. Supporting customers with IT queries and technical problems. Setting up and maintaining security policies, including … from: Dedicated mentoring and support from experienced IT professionals. Hands-on experience in a real IT support environment. Opportunities to develop your technical and customer service skills. Progression opportunities as you develop your knowledge and experience. Salary reviews. The opportunity to build a long-term career in IT. ...

What You'll Be Doing As a Helpdesk & Switchboard Operator, you will: Operate a computer-based switchboard system. Answer and manage incoming calls and service requests. Monitor and respond to alarms, including fire, trauma and security alerts. Record and maintain accurate information and logs. Provide administrative and clerical support … Respond confidently and professionally to emergency situations. Liaise with internal teams and stakeholders to ensure issues are resolved efficiently. Deliver a high standard of customer service at all times. What We're Looking For We're seeking someone who is: A confident and professional communicator. Calm and composed ...

challenge, our scale and ambition create opportunities for you to shape your own career. Ready to make a splash? Join our team today. Service Desk Analyst Join us and help keep our people connected We're looking for a talented Service Desk Analyst to join our IT team … provide outstanding technical support across our organisation. As the first point of contact for IT-related issues and service requests, you'll play a vital role in ensuring colleagues can work efficiently and effectively every day. This is an excellent opportunity for an experienced IT support professional who enjoys ...

delivery team of 11 Functional Consultants, 18 Developers and 15 QA Analysts and Engineers, responsible for a highly customised enterprise platform supporting Finance, Customer Service, Supply Chain Management, Project Operations and our bespoke housing management systems. We're specifically looking for a D365 Finance specialist who understands … D365 platform. What you'll be doing You'll: Work within a large in-house D365 delivery programme delivering functionality across Finance, Customer Service, Supply Chain Management and Project Operations Partner with Product Owners and stakeholders to understand business requirements and translate them into functional solutions Lead ...

delivery of efficient, responsive, and high-quality technical support to all users. The role oversees the day-to-day operation of the Helpdesk, manages service performance against agreed SLAs, drives continuous improvement in processes, systems, and customer experience, and leads, coaches, and develops the support team to ensure … effective prioritisation and resolution of incidents and service requests. Main Duties: Leadership, Team Management & Development Lead, mentor and manage in-hours and out-of-hours Helpdesk teams, setting clear objectives, responsibilities, KPIs, SLAs and performance standards to deliver consistently high operational performance and customer service. Monitor individual ...

Owner will ensure every issue has a clear owner and a resolution deadline Key Relationships Our Internal Teams: You will collaborate with Digital, IT, Customer Service, Customer Experience, Sales, Commercial, Marketing, Merchandising, Supply Chain, and Operations teams across Cromwell Our Customers: You will get to understand … sessions that produce complete, accurate outputs Ecommerce domain experience — solid understanding of digital commerce concepts including product catalogues, pricing, checkout flows, order management, and customer account structures Experience working in Agile/Scrum teams with a clear understanding of sprint ceremonies and backlog management Meticulous attention to detail ...

equipment Travelling to different school sites as required Working independently while also being part of a wider support team Providing friendly, professional and helpful customer service Learning and developing your technical skills through hands-on experience About You We are looking for someone who is: Able to demonstrate … experience and a genuine interest in technology Keen to learn and develop their IT skills Friendly, reliable and approachable A good communicator with strong customer service skills Comfortable working independently and as part of a team Organised and able to manage tasks effectively Professional and confident when dealing ...

time, Mon-Fri working hours 37.5 hour a week contract. Permanent salary. The purpose of this role is to deliver a responsive, high-quality customer experience across phone, email, and chat. It involves using strong product knowledge to resolve enquiries, process orders, and handle issues efficiently, ensuring timely resolution … escalation where needed. The role requires accurate CRM updates, proactive follow-up, and collaboration with internal teams to meet customer needs. It also supports continuous improvement by capturing feedback and identifying trends, while maintaining full compliance with company policies and regulations. As an IT recycler and supplier ...

worthy of selection for any engineering or manufacturing business looking for an intelligent and innovative solution." Nuvia “There is nothing negative about the service that we’ve received from First. Without fail they have produced positive feedback. The fact that they have placed a diverse range of skills from … provided a number ofQA/QC professionals in locations across the UK. “We have been verypleased with both the quality of supply and the customer service demonstratedand will continue to use their professional services in the future.” “I have worked with First Recruitment Group as my partner ofchoice ...

experienced ServiceNow Developers to support a contract-based programme. We are looking for ServiceNow professionals with strong hands-on development experience and exposure to Customer Service Management (CSM) and/or Strategic Portfolio Management (SPM) . Key Responsibilities: Develop and configure solutions across the ServiceNow platform. Work with … Strong commercial experience as a ServiceNow Developer/Technical Consultant . Hands-on ServiceNow development experience. Strong JavaScript and ServiceNow scripting knowledge. Experience with Customer Service Management (CSM) and/or Strategic Portfolio Management (SPM) . Experience with ServiceNow configuration, workflows, integrations and customisation. Strong understanding ...

SERVICE ENGINEER FIRE & SECURITY £32,000 £38,000 + Company Vehicle + Fuel Card + Excellent Benefits Cirencester (GL7 1YG) | Full Time | Permanent Join CIA Fire & Security Part of The Ranger Group CIA Fire & Security has been protecting businesses, people and property since 1982. As part of The Ranger … Group, we continue to invest in our people, technology and growth. We are looking for an experienced Fire & Security Service Engineer to join our successful team covering Cirencester and the surrounding areas. The Opportunity This is an exciting opportunity to join a respected and growing business where you will ...

Design solutions. Build trust. Create effortless customer experiences. At The HBP Group, we believe great technology should make life easier...not more complicated. We're looking for an experienced IT Solutions Presales Engineer to join our Commercial team. This is an exciting opportunity for someone who combines deep technical expertise … with commercial awareness and exceptional communication skills. You'll work alongside Sales, Professional Services and Service Desk teams to design innovative IT solutions that help our customers achieve their business goals while delivering an effortless customer experience. Ifyou'repassionate about technology, enjoy solving complex business challenges and want ...

will act as the first point of contact for customer support enquiries via the ticketing system and live chat. Role Act as the first point of contact for customer support enquiries via the ticketing system and live chat Manage incoming support tickets, ensuring they are logged correctly … ensure customers receive regular updates throughout the resolution process Check completed work to ensure requests have been fully resolved before closing tickets Help ensure customer queries are resolved within agreed service level agreements (SLAs) Support customers in using the platform effectively and guide them through system features Respond ...

Service Desk Trainee When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Service Desk Trainee Location: Ashington or Durham Contract: Permanent Hours: 37 per week Salary … post-graduate and curious about technology, passionate about helping people and ready to build a career in ICT? Were looking for a positive, customer-focused person to join Bernicia as a Service Desk Trainee. This is a genuine development opportunity where youll gain practical experience, receive support from ...

Service Desk Trainee When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Service Desk Trainee Location: Ashington or Durham Contract: Permanent Hours: 37 per week Salary … post-graduate and curious about technology, passionate about helping people and ready to build a career in ICT? We’re looking for a positive, customer-focused person to join Bernicia as a Service Desk Trainee. This is a genuine development opportunity where you’ll gain practical experience, receive ...

headed. We’re proud to share our story and Make Amazing Happen at CDW. The Technical Team Leader provides senior technical oversight on the Service Desk, leading a team of Level 1 Engineers in resolving complex Incidents, developing Analyst capability, assuring diagnostic quality, and driving continual improvement to protect … service performance and customer experience. What you will do Act as the primary technical escalation point for complex, high-impact, or recurring Incidents, ensuring Incidents are resolved using approved standards, tools, and methods Lead technical diagnosis to identify root cause, not just symptom resolution and coordinate resolution activity ...

seeking an enthusiastic ICT Helpdesk Technician to provide exceptional technical support to approximately 3,000 internal users. This role is pivotal in ensuring seamless service delivery, making it an ideal opportunity for those who thrive in a fast-paced environment. Role Purpose: As the first point of contact … incidents, service requests, and technical queries, the ICT Helpdesk Technician will play a key role in restoring service quickly and minimising disruption. This position is perfect for individuals who possess strong problem-solving skills and a commitment to delivering outstanding customer service. Key Responsibilities: Serve ...

Ordinator - Internal Engineering Location: Droitwich Salary: £25,000 per annum Vacancy Type: Full TimeContract Hours : Mon-Fri working hours 37.5 hour a week The Service Coordinator plays a key role in supporting the Internal Engineering function, with a primary focus on the Breakfix service (reactive repair and maintenance … paced position that spans six sub-departments, all of which contribute to delivering thier Refurbishment service. The role is integral to ensuring an excellent customer experience by providing accurate quotations, responding promptly to customer enquiries, coordinating with the supply chain, and driving operational output through effective organisation ...

Field Services Engineer Location: Home Based/Field Based, travel to customer sites around Swindon Hours: 37.5 hours per week, typically 7.5 hours per day Equipment Provided: Company vehicle, laptop and mobile phone & fuel card Security Clearance: Required - or we can put you through this if successful … looking for an experienced Field Services Engineer to join a growing IT services team, providing on-site technical support across a range of customer environments. This is a home-based position , however you will be allocated to different customer sites by a central PMO team depending on business ...

Contract With A Local Authority Job Purpose The Senior Systems Support Analyst/Team Leader serves as the highest technical escalation point within the Service Desk, leading the investigation and resolution of complex and business-critical IT incidents. The role provides technical leadership, mentoring, and guidance to Service Desk colleagues while supporting major incident management, problem management, and continual service improvement. Working closely with infrastructure teams, End User Computing (EUC) engineers, and third-party suppliers, the post holder ensures the delivery of reliable, high-quality IT support services. Key Responsibilities Act as the senior technical escalation ...

About the Role The IT Infrastructure Support Engineer Tier 1 & 2 provides technical support across the EMEA North Cluster, covering Service Desk, Site Support and Infrastructure Run activities. The role combines first-line user support with second-line technical and infrastructure support, ensuring incidents and service requests … agreed SLAs, ITIL practices and global IT standards. Key Responsibilities Ensure effective delivery of IT Infra Run services across the EMEA North Cluster, including Service Desk, Site Support and Network Run activities. Provide Tier 1 and Tier 2 support, covering both user-focused and infrastructure-focused issues. Ensure incidents ...

expect to hear from us within 10 working days of the advert closing.Participate in the delivery of an efficient, responsive, effective and customer focused IT support service. Junior IT Technicians will have responsibility for ensuring that IT technical support is provided to appropriate levels of customer service in line with corporate Service Level Agreements. Main duties of the job As a Junior Digital Support Technician - Asset Management, you will play a key role in supporting the Trust's digital infrastructure by ensuring the effective management, tracking, and lifecycle maintenance of IT assets. Working within ...