51 to 75 of 906 Customer Service Jobs in the UK excluding London

/day IR35: Inside IR35 Duration: 6 months Role Overview We are looking for an experienced Conversational Designer to support the design of customer-service conversations across the voice channel within a large organisation. The role will focus on designing end-to-end customer journeys across …/voice, human agents and escalation , ensuring conversations are natural, effective and aligned to business and customer needs. Key Responsibilities Analyse call recordings, transcripts and customer research to identify customer needs, pain points and opportunities. Design end-to-end conversational journeys across AI, voice/IVR, agents ...

Nutshell We have an opportunity for a Service Desk Analyst to join our team within Vistry Services, at our Cheltenham office. As our Service Desk Analyst, you will provide outstanding customer service by resolving incidents on first call utilising 1st and 2nd line support knowledge … more benefits In return, what we would like from you Behave in line with our company values Integrity, Caring and Quality Previous experience in customer service role within the IT sector Experience on a Service Desk Excellent written & oral communication skills, ability to influence others ...

line Service Desk Team Leader Solihull, West Midlands £40,000 + 20% Shift Allowance (£48,000 OTE) Permanent | 4 on/4 off Shift Pattern 12-hour shifts (7am-7pm & 7pm-7am) We're looking for a Service Desk Shift Manager to lead one of our 24/… support teams, managing a group of IT and Network Engineers while ensuring exceptional customer service and SLA performance. This is an ideal opportunity for someone with an MSP background who enjoys developing people, driving service excellence, and remaining technically involved when required. As a Service Desk ...

exceptional experiences while managing complex day-to-day activities. As part of their continued growth, they are now looking to appoint a Head of Customer Support to lead their customer-facing support function and play a key role in shaping the customer experience across the business. This … hands-on leadership role, ideal for an experienced customer support professional who enjoys developing people, improving processes and acting as the bridge between technical teams and customers. About the opportunity: You'll take ownership of the customer support operation, leading a team that provide frontline support, dedicated account ...

Service Delivery Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £50,000 - £55,000 + Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a key member of the management team and joint head of the Support Department, you will provide strong … leadership, coaching, and direction to develop a high-performing team capable of delivering outstanding customer service. You will play a pivotal role in shaping service delivery strategy, strengthening client relationships, driving continuous improvement initiatives, and ensuring our services remain efficient, reliable, and aligned to both customer expectations ...

exciting opportunity for a highly skilled IT professional who enjoys solving complex technical challenges, working with the latest Microsoft technologies, and delivering exceptional service to a diverse customer base. You will act as a senior technical escalation point within the support team, working closely with Helpdesk Engineers, Field … Engineers, Project Engineers, and Technical Management to resolve advanced technical issues, support customer infrastructure, and contribute to ongoing service improvements. This role combines remote support, project work, and occasional on-site customer visits, making it ideal for someone who enjoys both technical problem-solving and building strong ...

exciting opportunity for a highly skilled IT professional who enjoys solving complex technical challenges, working with the latest Microsoft technologies, and delivering exceptional service to a diverse customer base. You will act as a senior technical escalation point within our support team, working closely with Helpdesk Engineers, Field … Engineers, Project Engineers, and Technical Management to resolve advanced technical issues, support customer infrastructure, and contribute to ongoing service improvements. This role combines remote support, project work, and occasional on-site customer visits, making it ideal for someone who enjoys both technical problem-solving and building strong ...

experienced Service Delivery Manager who thrives on managing high-value customer relationships, driving service excellence and identifying commercial opportunities? Think Specialist Recruitment are delighted to be working with a leading business to recruit a Service Delivery Manager to take ownership of some of their largest … most strategically important customer accounts. This is a high-profile role where you'll be trusted to build strong relationships with senior stakeholders, ensure exceptional service delivery and act as the bridge between customer requirements and internal operational teams. Salary - £70,000 plus benefits Monday - Friday - Office ...

Service Desk Engineer - £27,500 - £32,000. Cheltenham (onsite, must have driving license or plans to obtain). Employer of choice! Realistic progression, large training budget & much more. Hours - 8-4/9-5/10-6. Job Purpose: To support the maintenance and development of the organisations … Services. As part of the IT Services Team, provide a professional and effective customer focused IT Service Desk. To provide first rate, first and second line Technical Support for customers across all its sites and for its remote workers. Context of Role: IT Services underpin the operation ...

opportunity to join a growing data function within our Claims business, where you'll use advanced analytics and insight to solve complex problems, improve customer outcomes, and drive meaningful business impact. If you're curious, innovative, and passionate about turning data into action, you'll thrive in our collaborative … maintenance and the continuous improvement of our new predictive models within our claims department. You'll need to apply data science techniques to model customer behaviours to drive better decision making, a better customer journey, improved business outcomes and cost controls. Adherence to our governance framework to keep ...

Title: Onboarding Customer Support Salary: £27,000 - £28,000 Hours: Full Time Location: Earlswood, Solihull Description: We are currently looking to recruit an enthusiastic team player to join our clients Onboarding team. They are a family run, successful and well established business based near Earlswood. The team offer onboarding … continued support to business customers, providing regular checkups and detailed software guidance through calls and emails. A background in Customer Service or Account Management is required, and an interest in IT would be useful but training can be given. Key Duties: To work closely with businesses over ...

power of one of the world's leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! JOB DETAILS We are seeking a skilled Service Engineer to join our dynamic team. In this role, you will be responsible for providing … exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service requests for the repair of business equipment. Performing fault diagnosis and implementing effective ...

Sales Support Executive (SSE) provides commercial, operational, and administrative support within the Business Partnering team, working directly with assigned Account Managers across strategic customer accounts. The role is focused on enabling account activity, improving efficiency, strengthening customer service, and supporting profitable revenue growth, rather than owning … direct sales target. The Business Partnering team works with large systems integrators, outsourcing providers, managed service providers, and other strategic partners. These organisations deliver technology and business services to end customers across the public and private sectors, including complex, regulated, and business-critical environments. The SSE must therefore understand ...

strategy and roadmap, aligning priorities and investment to business and technology objectives. Drive platform engineering best practices, including Infrastructure as Code, automation and self-service capabilities. Own AWS landing zones, cloud governance frameworks, guardrails and operational standards. Ensure the platform meets security, compliance, resilience, availability and scalability requirements. Build … networking, IAM, AWS Organisations, Control Tower and security controls. Technical expertise across EKS/container platforms, CI/CD automation, platform APIs, self-service provisioning and observability solutions. Proven delivery of SRE practices, monitoring standards, operational telemetry and incident/service recovery management. Strong stakeholder and vendor management ...

Business Analyst - CRM Transformation & Customer Experience Location: Manchester (Hybrid - 1 day per week in the office) Type: Permanent Salary: Competitive + Benefits The Opportunity An exciting opportunity has arisen for an experienced Business Analyst to join a growing organisation undergoing significant customer and digital transformation. You'll play … role in shaping and delivering CRM-led change initiatives, working across Sales, Marketing and Customer Service functions to improve customer journeys, optimise business processes, and drive technology-enabled transformation. The successful candidate will bring strong CRM implementation experience, exceptional stakeholder engagement skills, and a passion for continuous ...

you. What’s in it for you A generous pension, with up to 7.5% employer contribution, depending on what you put in. Virtual GP Service for you and your family Performance related annual bonus. 7.2 weeks holiday, with the opportunity to buy more. Colleague Clubcard discount (10-15% + … began life in 1997 and now help more than 2 million customers protect what matters to them. We want to deliver a helpful service in everything we do and to make life easier for our customers. Our policies are really easy to manage online for our customers ...

hands-on engineer who enjoys solving technical problems and delivering outstanding customer service? Want to work for a company that genuinely values work-life balance? We're looking for an MFP Service Engineer to join our field-based Service team, installing, maintaining and repairing multifunction printers … across the Midlands area. You'll diagnose and resolve faults, carry out preventative maintenance, install new devices, train customers, manage van stock, maintain accurate service records, and work closely with our call centre to meet service level agreements. You'll also escalate complex issues when required while delivering ...

data modelling, including: Conceptual and logical enterprise data models Dimensional modelling (facts, dimensions, star/snowflake schemas) Experience designing semantic layers for self‐service analytics Experience designing data architectures on cloud‐based platforms, ideally Microsoft Fabric, Azure Synapse, or equivalent lakehouse style platforms. Deep understanding of how data models … conversational/NLQ analytics capabilities Background supporting or enabling AI/advanced analytics through well designed data foundations Experience working in regulated or customer critical environments (e.g. financial services, insurance), with an understanding of data risk, privacy and regulatory constraints. Knowledge of Microsoft Fabric components such as Lakehouse, Warehouse ...

existing 2nd Line Technician on infrastructure support and change projects. We're looking for someone who can combine strong engineering ability with excellent customer service - someone who can investigate root causes, understand the wider impact of an issue and implement solutions properly. The Role As a 2nd Line … expert in every technology listed, but you must be able to demonstrate genuine hands-on technical depth in the relevant areas. Customer Service Matters Technical ability is only half of the role. We're looking for someone who understands that IT support is ultimately a service function. ...

generous pension, with up to 7.5% employer contribution, depending on what you put in. Private Medical Insurance (WL2+) and virtual GP Service for you and your family Performance related annual bonus. 7.2 weeks holiday, with the opportunity to buy more. Colleague Clubcard discount (10-15% + second card … began life in 1997 and now help more than 2 million customers protect what matters to them. We want to deliver a helpful service in everything we do and to make life easier for our customers. Our policies are really easy to manage online for our customers ...

work independently and to tight timescales, managing multiple tasks while maintaining a calm, professional demeanour under pressure. You are eager to work alongside Customer Service and Field teams to continuously improve our service delivery and security posture. Location: Office Based – Aerospace Boulevard, Farnborough Core Responsibilities Security-First … Engage directly with customers to quickly root-cause issues, balancing technical accuracy with clear, non-technical communication. Liaise closely with our Global DPO Officer, Customer Service Desk, Field Teams, and the Information Security team to ensure a coordinated response to incidents. Follow up with clients to ensure ...

Sales, Service & VMS Solution Architect is responsible for shaping, designing and governing end-to-end SAP solutions supporting McLaren's Commercial business unit, covering the lifecycle of vehicles, from sales planning, order management and fulfilment, intercompany sales, vehicle distribution and service. The role ensures McLaren's SAP landscape supports … vehicle traceability, customer fulfilment, operational efficiency and standardisation whilst enabling the transition to SAP S/4HANA and maintaining clean core principles. The role requires deep expertise across SAP Sales & Distribution (SD), SAP Customer Service (CS), SAP Vehicle Management System (VMS) for automotive, with the ability ...

Help Desk Manager Leeds £40,000-£45,000+Benefits My client is a Managed Service Provider. They provide IT support services and consultancy to clients across the North of England . The Role: The Help Desk Manager is responsible for managing the activities and responsibilities of the service desk … team. As a part of this management, the Help Desk Manager is also responsible for providing assistance to the team and ensuring service and support is provided to customers at agreed levels. Essential Duties and Responsibilities: Manage the service desk team's daily activities Function as the customer ...

interest in electronics, audio or AV. You'll provide technical support to customers, retailers and internal teams, while working closely with the Service, Customer Service and Product teams. Key responsibilities Provide technical support by phone, email and face-to-face. Help customers and retailers with product queries … troubleshooting. Support internal teams with technical questions. Help manage the spare parts database and orders. Test and learn about new products. Help with general service and technical administration. About you We're open to people from different backgrounds. You don't need extensive technical experience if you have ...

summary The IT Service Centre provides single point of contact and liaison for all internal and external IM&T Incidents, Requests and enquiries. As a member of the team IT Service Centre team, reporting to the IT Service Desk Team Leader, the post holder will provide … responsive, customer focussed service, providing extensive 1st and 2nd Level IT Support to Trust users and stakeholders as directed. Primary focus of the role will be maintaining customer satisfaction and experience both personally and across the wider team via affective first line Incident management and request fulfilment ...