876 to 900 of 1,050 ITIL Jobs in England

Head of Command Centre & Incident Management Hybrid We are seeking an experienced and highly motivated Head of Command Centre & Incident Management to lead our UK Command Centre function. This is a critical leadership role responsible ...

allocation engines Dashboard and reporting tools: Power BI, Tableau, Grafana, or custom BI solutions for real-time cost visibility and executive dashboards Understanding of ITIL asset and configuration management, hardware lifecycle management, and capacity planning methodologies Familiarity with FinOps tooling: Apptio, CloudHealth/VMware Aria, Flexera One, ServiceNow ITOM/… Finance, Engineering, or related field; MBA or finance qualification desirable DESIRABLE/NICE TO HAVE FinOps Certified Professional or FinOps Certified Service Provider (FinOps.org) ITIL 4 certification or TBM (Technology Business Management) Council certification Experience with Apptio, ServiceNow ITFM, or Flexera for on-premises cost management Background in data centre ...

SOPs, runbooks, support acceptance criteria and operational handover artefacts. Required: 15+ years IT delivery/service management experience, including large AMS engagements. Strong ITIL service management and major incident governance experience. Experience managing application support, development, testing, release and project delivery teams. Good understanding of NHS ESR/Oracle … Ability to lead multi-vendor, onsite-offshore and cross-functional delivery teams. Strong stakeholder management, executive reporting, risk governance and customer relationship skills. Preferred: ITIL v4, Prince2/PMP, Agile/Scrum and Oracle HCM exposure/certification. Preferred Should be an excellent planner when it comes to perform Program ...

sustaining exceptional customer serviceOver 15 years of experience in IT support services, with significant leadership experience in managing large-scale operations.Strong understanding of ITIL service management frameworks with relevant certifications.Demonstrated experience in driving service improvement and innovation in a complex, multinational organization.Excellent communication, negotiation, and interpersonal skills, with the ability … development Ideally, you’ll also haveEducation:Advanced college degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experience Certification Requirements (preferred):ITIL, PMP What we offer you At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower ...

driving continual service improvement. You will work closely with your team identifying opportunities to enhance service delivery through improved processes, emerging technologies and embedding ITIL best practice, including the management of service requests, incidents and problems, ensuring that all tickets are appropriately prioritised, escalated and resolved in line with agreed … positive impact. You will have strong leadership skills to develop your team's technical knowledge and be able to demonstrate your previous experience implementing ITIL best practice. You will possess excellent people management skills, with a proven ability to develop high-performing support teams and deliver exceptional customer service. ...

supplier management experience, including SLA governance and performance management Experience managing operational budgets and driving cost optimisation, including FinOps practices Strong understanding of ITIL, service management, governance and secure cloud operating models Demonstrable experience working in matrix organisations and leading virtual, geographically dispersed teams Strong communication, leadership and decision-making … skills in fast-paced, ambiguous environments Relevant cloud, DevOps or ITIL certifications highly desirable Apply now to speak with VIQU IT in confidence, or reach out to Katie Dark via the VIQU IT website. Do you know someone great? We’ll thank you with up to £1,000 if your ...

Ensure all incidents and requests are processed within SLA and in line with customer expectations.Ensure problems are identified and managed in line with the ITIL framework.Identify and document technology risks and provide solutions to reduce, mitigate or transfer the risk. Produce and maintain process documentation, knowledge base articles … support for the resolution of issues within prescribed SLA’sGood working knowledge of Banking and Payment technologies include Faster Payments, BACS & SwiftWorking within an ITIL environmentWorking within an ISO27001 FrameworkDevelop and optimise service availability monitoring and alerting using SolarWindsWriting and executing SQL Queries, Stored Procedures, SSRS reportsConfiguration and integrations ...

with architecture, engineering and cross-functional teams. Proactively identify and resolve defects and recurring issues. Maintain strong customer service and operate in line with ITIL and service management processes . Essential Skills & Experience Proven experience in a Third Line/Senior Infrastructure Support role. Strong hands-on experience with: Citrix … Group Policy FSLogix Experience supporting VMware, Hyper-V and/or XenServer environments. Strong knowledge of Windows 10 and Windows 11 . Experience with ITIL and enterprise support models . Excellent problem-solving and communication skills. Active SC Clearance is essential. If you'd like to discuss this 3rd line ...

Service Desk Analyst, IT Support Engineer, Legal IT, Law Firm. ITIL, Professional Services, Microsoft Troubleshooting, London Service Desk Analyst, IT Support Analyst required to work for a Law Firm based in the City of London. The set up is 50% in the office (2 days one week, 3 days … Because of the Professional Services applications used in this company, they absolutely need you to have this background, along with having experience in an ITIL environment. More specifically, as stated, a Legal IT background would be preferred. Any AV (Audio Visual) experience would be preferable too. This role also ...

Capgemini InventAt Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation ...

Leading a team of IT Technicians, youll provide hands-on support, guidance and direction, ensuring an outstanding service is delivered in line with established ITIL-aligned processes. If youre passionate about service excellence, thrive in a fast-paced environment, and enjoy developing others while remaining hands-on with technology … required. Required profile We're looking for someone who has: Experience leading, mentoring or developing others within a technical team. A strong understanding of ITIL principles and service management best practice and a minimum of ITIL4 Foundation certification or SDI (Service Desk Institute) qualification. Proven experience working within a busy ...

manage the Support Officers (1st line support). Develop customer service and the customer experience within the team. Support the development and maintenance of ITIL based process to improve the delivery of IT services to the Trust and will be the owner for Incident, Problem Management and the Major Incident … reviews for all managed staff Evaluate and plan utilisation of staff to provide an agile and responsive testing resource Person Specification Qualifications Essential ITIL Foundation Certification Evidence of continuous professional development Experience Essential Experience of running an IT Service team in an Enterprise size environment Experience of leading a multi ...

responsible for developing and updating comprehensive documentation (Manual, processes, procedures and controls) in accordance with contractual requirements, ISO 9001 and other applicable standards (ITIL, ISO/IEC 20000, ISO 27001, ISO 31000, etc).Develop and implement a Project Quality Plan and the Quality Audit Schedule to assure QMS implementation. Analyse … projects.Experience leading quality teams in operational and technological environments.Proven track record in implementing ISO 9001 or similar standards.Experience with IT service management frameworks (e.g., ITIL) and back-office or service desk operations preferred.Experience working with UK public-sector clients, ideally within transport or infrastructure environments.Strong knowledge of international ...

Assess risks, impacts, and dependencies, prioritising changes based on business and regulatory requirements Ensure all changes are documented, communicated, and delivered in line with ITIL best practices Monitor change outcomes, including success rates, incidents, and post-implementation learnings Maintain a comprehensive view of all changes across client environments … constructive and professional manner Experience & Knowledge Essential: Proven experience in change management within IT, cloud, or managed services environments Strong understanding of ITIL change management processes Experience coordinating CAB meetings and managing approvals Knowledge of risk assessment, impact analysis, and governance frameworks Experience working within regulated environments (ideally financial services ...

Location: Edinburgh, UK; Glasgow City, Glasgow, UK; Manchester, UK; Worthing, UKSalary: 45,544 - 49,523 per yearEmployment: FlexibleCategory: ManagementPosted: 2026-07-31Valid to: 2026-08-14Employer: HM Revenue and CustomsJob summaryDiscover a career ...

clearly defined. Required Skills & Experience Proven experience in a Service Manager, IT Service Delivery Manager, Application Support Manager, or similar role. Strong understanding of ITIL Service Management principles and practices. Demonstrated experience managing major incidents, problem management, and service operations. Experience producing service performance reports, KPIs, and client-facing dashboards. … resources. Ability to work effectively in high-pressure environments and make decisions during critical incidents. Knowledge of SLA management and operational governance. Preferred Qualifications ITIL Foundation or higher certification. Experience within enterprise application support environments. Familiarity with monitoring and observability tools such as Splunk, Dynatrace, AppDynamics, SolarWinds, or similar. Experience ...

Represent the team in technical and business meetings with professionalism and confidence. Collaborate closely with Business and Operational teams to ensure service excellence. Follow ITIL processes including Change, Incident, Problem, and Root Cause Analysis. Manage automation tools in compliance with security and governance policies (e.g., CyberArk, ServiceNow). Participate … Automation. BMC Control‐M Output Management. Splunk dashboard and alert development. SAS knowledge. Windows Server administration. REST API integration. Familiarity with ServiceNow and ITIL processes. Knowledge of CA7 operations and Control‐M scheduling. Basic web development skills. File transfer protocols and processes. Understanding of Agile methodologies. Proficiency in Microsoft Office ...

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence!OverviewTNS’s Technical Delivery team are highly skilled and committed Network ...

service desk environments and ITSM processes Ability to coordinate across multiple teams and suppliers Comfortable working in a fast paced, high volume environment Desirable ITIL certification or strong ITIL knowledge Experience in large scale onboarding, migrations, or transformation programmes Exposure to Microsoft environments including Windows, M365, Intune Experience working with ...

will analyse service trends, identify opportunities for improvement and work with internal teams to implement enhancements that strengthen overall service delivery. Previous exposure to ITIL best practice is essential, and an ITIL qualification would be advantageous, although equivalent practical experience within an ITIL-focused environment will also be considered.You will … will be comfortable taking ownership of service performance, driving improvements and influencing stakeholders across the business. You will possess a strong understanding of ITIL principles and have experience working within structured service delivery environments where customer service and continual improvement are key priorities. Strong analytical skills are essential, with ...

resilience . Experience implementing highavailability, disaster recovery, and business continuity strategies acrosscritical infrastructure components. Knowledge of infrastructurecompliance and regulatory requirements (e.g., ISO 20000, ITIL, PCI-DSS)and how they influence infrastructure design and operations. Practical experience withinfrastructure security principles, including network segmentation,identity and access management, and secure configuration baselines. … trackrecord of delivering complex, scalable, and secure infrastructuresolutions . Degree in Computer Science,Information Technology, Engineering, or a related discipline (orequivalent professional experience). ITIL Foundation or higher-levelcertification desirable, demonstrating understanding of service managementprinciples in infrastructure operations. Familiarity with industrystandards and frameworks such as COBIT ...

external stakeholders. Support broader service initiatives and collaborate across departments to improve customer experience. Key Skills and Experiences of an Service Delivery Manager: ITIL V4 Foundation (essential); additional ITIL modules are a plus 2+ years of experience in a customer-facing service management role Background in IT, Managed Services ...

service performance, and support decision making.•Demonstrates structured problem solving and the ability to identify root causes and improvement opportunities.Service Management Expertise•Understanding of ITIL service lifecycle practices and service portfolio management.•Ability to assess service value, viability, and alignment with business objectives.•Skilled in developing business cases, cost models … continuous learning.Requirements:•Experience in service management, service development, or portfolio management within the IT sector.•Strong project management capability; PMP, PRINCE2, or equivalent preferred.•ITIL certification or demonstrated understanding of ITIL service lifecycle practices.•Technical understanding of networking and cybersecurity technologies.•Proven ability to influence, negotiate, and collaborate across global ...

ability to travel to customer locations when those face-to-face connections and on-site working sessions matter most.The Nice-to-HavesITIL Knowledge: ITIL Foundation certification or equivalent practical ITIL process knowledge.Platform Background: Prior experience at or against a service management platform (ServiceNow, Freshservice, Jira Service Management, BMC, or similar ...

delivery of high-quality IT services across multiple platforms, systems, and suppliers. Drive service excellence and user satisfaction through effective service management practices. Apply ITIL principles and embed continual service improvement across all services. Manage supplier performance, service levels, and contractual obligations. Act as the senior point of contact … controlled scientific, laboratory, government, or similarly regulated environment. Significant experience in IT service management, technical support, and service delivery leadership. Strong understanding of ITIL service management principles and best practice. ITIL v3 certification and PRINCE2 Practitioner qualification, or equivalent experience. Experience managing multiple suppliers and outsourced service providers. Strong technical ...