901 to 925 of 1,050 ITIL Jobs in England

Overview:We are building a modern Service Management capability combining ITIL 4, SRE, automation and operational governance to enable fast, reliable delivery.This role translates business and technical requirements into practical, end-to-end service designs, creating the models, documentation and readiness evidence needed to ensure services are supportable, resilient, secure … environment.Demonstrable experience creating Service Design Packages, service models, support models, process flows, operating procedures and governance documentation.ITIL 4 Foundation certification or a higher relevant ITIL 4 qualification with working knowledge of ITIL 4 practices, particularly Service Design, Service Configuration, Incident, Problem, Change Enablement, Release, Knowledge, Service Level and Continual Improvement.Experience ...

REST/SOAP Deep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus) Understanding of Agile based approach to software development (SCRUM experience a plus) Ability … Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas ...

with strong knowledge of Lean, Agile and DevOps in product-centric delivery environments. Manage end-to-end employee lifecycle while applying solid understanding of ITIL functions and core service management methodologies.Qualifications1 - ITIL foundation.2 - Relevant project/programme management qualifications (Agile/Prince 2/DevOps/SIAM/Lean ...

line authority.Strong problem‐solver with the adaptability to navigate changing priorities and evolving situations.Self‐starter with excellent organisation and workload management skills.Solid understanding of ITIL principles, service transition practices and project management frameworks (ITIL and PMP/PRINCE2 certifications).Able to travel to the office and other sites when required ...

risk assessments, Information Technology General Controls (ITGC) and cybersecurity controls. Familiarity with Information Security Frameworks (e.g., NIST, ISO 27000, CSA Cloud Control Matrix) and ITIL practicesExperience in AI adoption and AI risk managementAbility to articulate technical issues to non-IT stakeholders and business perspective to IT stakeholdersStrong communication, negotiation … abilities.Experience in IT risk management, compliance or audit, including control framework design & implementation.Professional IT certifications, e.g., CGEIT, CISA, CISM, CISSP, CCSP, COBIT, CRISC and ITIL would be advantageous.Experience with data analytics and GRC tools, including Tableau and Power BI, is a plus.Undergraduate or advanced degree in a technology disciplineAbout State ...

Job DescriptionRole - Enterprise Infrastructure Architect - Hybrid Cloud PlatformsLocation – Germany, UK and Netherlands (Any location)Unit – CIS (Cloud and Infrastructure)Job DescriptionRole OverviewThe Enterprise Infrastructure Architect – Hybrid Cloud Platforms is responsible for defining, governing, and evolving ...

regular updates throughout the incident lifecycle. • Build strong relationships with end users and provide excellent customer service. • Support continuous service improvement initiatives and follow ITIL best practice. • Work collaboratively with wider IT teams to ensure outstanding service delivery. Skills & Experience • Previous experience in a Deskside Support, IT Support … large-scale IT environment. • Strong communication and customer service skills. • Ability to prioritise workload and manage multiple incidents simultaneously. • Experience working within an ITIL environment is desirable. • Previous experience supporting public sector or government environments would be advantageous. Desirable Qualifications • ITIL Foundation • CompTIA A+ • Microsoft certifications or equivalent experience ...

governance boards. Communicate risks, mitigation plans, and deployment readiness recommendations. Continuous Improvement Identify opportunities to improve service transition and operational readiness processes. Support ITIL best practices and organizational service management initiatives. Analyse post-implementation reviews and lessons learned to improve future readiness activities. Required Skills & Experience Strong understanding of ITIL ...

Experience of project governance, risk management and financial management. Desirable Experience in complex enterprise or regulated environments. Experience delivering digital transformation programmes. Knowledge of ITIL service management principles. Portfolio or programme delivery exposure. Relevant certifications such as AgilePM, Scrum Master, SAFe, Prosci, APMG Change Management, ITIL Foundation or MSP Practitioner. ...

Provide subject‐matter expertise to project teams and senior stakeholders. Desired Academic and Professional Qualifications The ideal candidate will have experience working within an ITIL‐governed environment and established infrastructure support frameworks. They will hold a bachelor’s degree in Computer Science, Information Technology, or a related discipline, or possess … education, technical training, and practical experience. Relevant industry certifications (e.g., PCNSE, NSE, CCNP Security, or CISSP) or substantial real‐world application are expected, while ITIL and/or PMI certification is considered an advantage. Required Knowledge and Level of Experience Minimum 5 years’ experience operating in regulated, mission‐critical environments ...

problem solve with their teams and work collaboratively with key business stakeholders. The role is responsible for delivering of Services aligned to the ITIL framework and maintaining compliance with ISO20000.The role is office based in either Chippenham or Hartlepool.Travelling may be required as part of the role as there … requirementsAwareness of the business priorities, objectives and drivers to implement continual service improvement strategiesWork very closely with other process managers to ensure a full ITIL aligned end to end service is available to stakeholdersBuild and maintain relationships with internal and 3rd party organisations as required, such as technical resolver teams.Ensuring ...

negotiationsTransition & Operating Model SetupWork closely with delivery teams to:Mobilise and transition new AMS engagementsDefine service governance, SLAs, KPIs and reportingEstablish service management processes (ITIL-aligned)Ensure operating models meet public sector requirements, including data protection, security and complianceDelivery Assurance & GovernanceProvide ongoing delivery assurance across AMS engagementsChair or support service … multiple levels, from CxO stakeholders to L2/L3 engineersAbility to adapt communication style to suit technical, operational and executive audiencesSolid knowledge of ITIL-based service management principlesExcellent written and verbal communication skills, including senior client presentationsStrong commercial awareness and negotiation skillsDesirableExperience operating within UK public sector frameworks (e.g. ...

stable, efficient, aligned to business needs and continuously evolving.What you’ll doThe role provides hands-on exposure to service management, stakeholder engagement, and ITIL practices. The post holder will support service reviews, operational governance, and reporting, whilst driving continual improvement activities and problem analysis leading to service improvement and stability.Main … service data, incident trends, and stakeholder feedbackEscalate risks, issues, or dependencies to senior colleaguesWhat you’ll needBasic understanding of IT service management concepts.Interest in ITIL practices and service delivery environments.Ability to understand and work with service performance data.Willingness to learn about infrastructure, applications, and end user services.Clear written and verbal ...

integration programmes. Experience required: To be successful in this role, you'll have: Proven experience in Change, Release, and Problem Management. Strong knowledge of ITIL-based service management practices. Hands-on experience with ServiceNow Change, Release, and Problem Management modules. Experience chairing CAB meetings and managing governance processes. Experience working … cloud, applications, and end-user technologies. Strong stakeholder management, communication, and problem-solving skills. Experience supporting large-scale technology change or transformation initiatives. Desirable ITIL certification or Change Management qualification. Experience within a large, multi-site or international organisation. Knowledge of cyber security, risk, and compliance frameworks. Experience with ServiceNow ...

ability to deploy resources effectively. Knowledge of regulatory frameworks including GDPR, NIS, and NCSC policies. Familiarity with industry standards such as MITRE ATT&CK, ITIL, and cyber security best practices.Desirable Skills & CertificationsCISSP, CISM, or equivalent professional cybersecurity certification. Experience with Cloud Security (AWS, Azure). ITIL Foundation or similar service ...

timely resolution of incidents and driving continuous service improvement. You will play a key role in enhancing customer relationships, improving service delivery, and maintaining ITIL-aligned best practices. As a person you will be curious and proactive, a creative problem solver, a confident communicator and collaborative team player with … incident reviews. Identify trends and implement preventative measures to reduce recurring incidents. Drive service enhancements and continuous improvement across multiple services. Ensure adherence to ITIL best practices and contribute to service reporting and governance. Requirements Proven experience in Incident and Problem Management within a Managed Services environment. Strong understanding ...

governance boards. Communicate risks, mitigation plans, and deployment readiness recommendations. Continuous Improvement Identify opportunities to improve service transition and operational readiness processes. Support ITIL best practices and organisational service management initiatives. Analyse post-implementation reviews and lessons learned to improve future readiness activities. Essential 5 + year's experience … Service Management (ITSM) and Service Transition processes. Strong understanding of ITIL principles and frameworks. Experience managing operational readiness or service transition activities. Excellent stakeholder management and communication skills. Experience working with infrastructure, cloud, application, and support teams. Strong risk management and problem-solving capabilities. Ability to coordinate multiple projects ...

network security operations within a highly regulated environment. You will manage firewall operations, security incidents, policy exceptions, compliance, and governance while ensuring alignment with ITIL processes and regulatory requirements. Key Responsibilities Provide day-to-day operational support for enterprise network security and firewall environments. Manage firewall requests, policy changes, exceptions … risk assessments, and approval processes. Support firewall governance, compliance, audits, and regulatory requirements . Manage security changes through established Change Management processes. Work across ITIL Incident, Problem, Change, and Service Management processes. Identify outdated or non-compliant firewall rules and support risk remediation. Maintain accurate operational, security, and audit documentation. ...

Project Engineers with infrastructure upgrades, maintenance and renewals. Undertake equipment builds and installations as and when required. Ensure all activities are aligned with ITIL procedures. Any other ad hoc duties as and when required. Your previous experience: Experience with a service desk ticketing system If you have experience … Office 365 support experience Microsoft Exchange configuration and support experience Active Directory configuration and administration VMware support experience Citrix support experience Strong networking skills ITIL knowledge Essential Skills: Excellent communication skills Organisational skills Results driven with a proven track record of achieving Team player Self-motivated and proactive Ability ...

provide go/no-go recommendations for production deployment Process & Platforms Manage incidents and service requests via ServiceNow (or equivalent ITSM platform), adhering to ITIL processes Contribute to DEX (Digital Employee Experience) initiatives, leveraging platforms such as NexThink to monitor, measure, and improve the meeting room experience Liaise with vendors … layers Room Design Awareness - Understanding of how acoustics, lighting, camera angles, and room layout affect meeting quality for both in-room and remote participants ITIL Certified - Foundation as minimum; practitioner-level preferred ServiceNow - Experience working within ServiceNow (or equivalent ITSM) for ticket management, SLA tracking, and reporting Several years' experience ...

high-performing teams, refine and embed service delivery processes, and ensure that service levels and KPIs are consistently achieved. You'll also champion our ITIL framework, take ownership of critical IT processes, and oversee service transition for new technologies and services. Key Responsibilities Service Delivery Leadership Lead, develop and motivate … Operations) team. Ensure the delivery of high-quality IT support aligned with organisational priorities. Design and continuously improve service support processes in line with ITIL best practice. Define and adopt service design standards, SLAs and monitoring processes. Operational Excellence Ensure service delivery meets agreed service levels and take ownership ...

Service Desk Team Leader The Role As a Service Desk Team Leader, you will take day-to-day ownership of an ITIL-aligned ITSM service desk. This includes supporting customer accounts, leading a team of service analysts, owning the customer relationship and ensuring a consistently high standard of service delivery. … Responsibilities: Owning day-to-day service desk operations for the customer accounts you support, managing incidents, requests, problems and changes in line with ITIL process. Acting as the primary point of contact and trusted relationship owner for your customer accounts. Leading, coaching and scheduling a team of service desk analysts ...

looking for Strong experience in process design and improvement, ideally within a cyber security or ICT environment Familiarity with process frameworks such as ITIL, COBIT, or ISO 27001 Understanding of cyber security principles and regulatory requirements (e.g., CAF, NISR, ONR SyAPs) Experience with process mapping tools and techniques (e.g., BPMN … Visio) Strong analytical, documentation, and stakeholder engagement skills Degree or equivalent in cyber security, business process management, or a related field Relevant certifications (e.g., ITIL, Lean Six Sigma, ISO 27001 Implementer) Desirable: Experience in the nuclear or CNI sector familiarity with CAF maturity assessments and process audit readiness experience with ...

looking for Strong experience in process design and improvement, ideally within a cyber security or ICT environment Familiarity with process frameworks such as ITIL, COBIT, or ISO 27001 Understanding of cyber security principles and regulatory requirements (e.g., CAF, NISR, ONR SyAPs) Experience with process mapping tools and techniques (e.g., BPMN … Visio) Strong analytical, documentation, and stakeholder engagement skills Degree or equivalent in cyber security, business process management, or a related field Relevant certifications (e.g., ITIL, Lean Six Sigma, ISO 27001 Implementer) Desirable: Experience in the nuclear or CNI sector; familiarity with CAF maturity assessments and process audit readiness; experience with ...

delivery teams and customer stakeholders. Key Responsibilities Manage service delivery in line with SLAs and KPIs. Lead service reviews, reporting and governance meetings. Ensure ITIL processes, including Incident, Problem and Change Management, are followed. Act as the main escalation point for service-related issues. Coordinate delivery across multiple teams … Build strong relationships with customer and internal stakeholders. Requirements Essential Experience as a Service Delivery Manager in a managed services environment. Strong knowledge of ITIL service management. Experience managing business-critical services and multi-vendor environments. Ability to manage stakeholders and communicate effectively. Experience with SLA/KPI reporting ...