951 to 975 of 1,050 ITIL Jobs in England

standards, and stakeholder communication across IT and business functionsQualifications & Key RequirementsBachelor’s degree in Technology, Engineering, Management, or related field (Master’s degree preferred)ITIL certification (Foundation/Intermediate/Expert) preferred12+ years of experience in application support, IT service management, or IT operations leadership rolesStrong expertise in ITIL frameworks ...

services or managed services environments Strong stakeholder management experience in complex, multi-party programmes Experience working with public sector Knowledge of service delivery frameworks (ITIL or similar) Desirable Experience with Oracle E-Business Suite/ESR systems Understanding of HR, Payroll, and workforce systems Experience in large-scale transformation … problem-solving skills Responsible for Coaching and mentoring team members with experience of managing 5+ team members Experience with Lean/Agile development methodologies & ITIL Methodologies. Personal Besides the professional qualifications of the candidates, we place great importance in addition to various forms personality profile. These include: High analytical skills ...

running smoothly. What you'll do Provide 1st/2nd line support for Windows devices, servers, printers, and networks Manage incidents and requests via ITIL ticketing systems Support Active Directory and Microsoft 365 (Exchange, SharePoint, OneDrive, Azure) Troubleshoot basic network and connectivity issues Maintain IT assets and documentation Support system … need IT Support/Service Desk experience Windows 10/11 and Active Directory knowledge Microsoft 365 support experience Basic networking troubleshooting skills ITIL ticketing system experience Full UK driving licence Desirable: PowerShell, SQL, Citrix, Windows Server Apply now! If you want a varied IT Support role with strong technical ...

updates. Operationally minded, with a strong sense of ownership and accountability for service outcomes. Detail-oriented and disciplined, with an appreciation for process and ITIL-aligned ways of working. Comfortable working within a fast-paced 24/7 environment, managing competing priorities with focus and resilience. Technically curious, with … knowledge of Linux fundamentals and cloud-based infrastructure. Exposure to telecoms, VoIP, or voice platforms within a live operational setting. Experience working within an ITIL-aligned environment, with practical understanding of incident and problem management (certification desirable). Confident user of Atlassian Jira Service Management (or similar), managing incidents, service ...

grades 4+ (A-C) in any subject Desirable *A Level/IT related NVQ Level 2 or similar accredited vocational work-related IT qualification *ITIL Foundation Certificate *Technical IT Qualification Experience Essential *Basic IT knowledge and awareness, with an enthusiasm to develop technical skills through structured training and practical experience. … Team or equivalent First Level/Application/Customer support function *Experience of working within defined Service Level Agreements & Service Level Targets *Understanding of ITIL processes and Service Management best practice framework Additional Criteria Essential *Flexibility to work Shifts as per Support Cover Rota *Due to UK apprenticeship funding regulations ...

Delivering complex, multi-stakeholder defence, aerospace or government contracts Strong P&L management experience and SLA/KPI-driven delivery background Working knowledge of ITIL/ITSM frameworks and MOD procurement/compliance environments Excellent stakeholder management skills, able to translate technical/operational complexity for senior audiences Nice … have Armed Forces background or NATO programme exposure PRINCE2, ITIL or PMP certification This is a rare opportunity to take genuine operational ownership within a high-profile defence account, with real influence over service transformation and customer growth strategy - not just BAU delivery. Reasonable Adjustments: Respect and equality are core ...

continued professional development in digital, product management, or healthcare systems Desirable Formal training in Agile product management, Scrum, or Lean methodologies Certification in ITIL, PRINCE2, or equivalent service/delivery frameworks Qualification in health informatics or digital health leadership Previous Experience Essential Significant experience in digital product management, Electronic Patient … improvement, and user-centred design principles Knowledge of using data, analytics, and user insight to inform product decisions and prioritisation Desirable Strong understanding of ITIL/service management processes (change, incident, problem, release management) Strong understanding of NHS information governance, UK GDPR, and data protection Knowledge of clinical safety, risk ...

outside of normal business hours. Proactively provide attention and escalation for urgent issues or concerns during the customer lifecycle with SAS, provide expertise in ITIL processes to manage customer service delivery and support and apply critical thinking on service issues to drive issue resolution, ensuring root cause analysis and corrective … 5+ years of service account management, customer success management, project management, consulting, or related role experience. Experience in at least one vertical market preferred. ITIL qualified will be preferred although it is not essential. Excellent communication skills, ability to work well under pressure and establish and maintain strong customer relationships. ...

outside of normal business hours. Proactively provide attention and escalation for urgent issues or concerns during the customer lifecycle with SAS, provide expertise in ITIL processes to manage customer service delivery and support and apply critical thinking on service issues to drive issue resolution, ensuring root cause analysis and corrective … 5+ years of service account management, customer success management, project management, consulting, or related role experience. Experience in at least one vertical market preferred. ITIL qualified will be preferred although it is not essential. Excellent communication skills, ability to work well under pressure and establish and maintain strong customer relationships. ...

coordinate end-to-end Service Transition activities. Lead services through operational readiness, go-live, Early Life Support and BAU handover. Define and embed effective ITIL service management processes. Coordinate activities across Engineering, DevOps, SRE, QAT, Delivery and Operations teams. Essential Experience Active NPPV3 and SC Clearance. Strong, recent Service Transition … experience. Experience leading services through development, operational readiness, go-live and BAU. Experience transitioning complex cloud-hosted services, ideally within AWS. Strong understanding of ITIL processes including Change, Release, SACM, Knowledge Management, Service Validation and Continual Service Improvement. Experience working with multidisciplinary teams including DevOps, SRE, Engineering, QAT and Operations. ...

/KPI performance in IT service environments Background working with contractual SLAs and service agreements Strong reporting and data analysis capability Experience within ITIL-based environments (Incident, Problem, Change, Service Level Mgmt) Exposure to service governance, reviews, and stakeholder reporting Experience supporting continuous service improvement initiatives Familiarity with ITSM platforms … service performance management Summary: Ideal for a data-driven ITSM professional focused on SLA governance, reporting accuracy, and continuous service improvement within a structured, ITIL-led environment. ...

Practice Group/Department: IT Regional - Project & Program Management - London Job Description Norton Rose Fulbright is a global law firm with more than 3,000 lawyers advising clients across locations in the United States, Europe ...

Position Service Desk Manager (Information Technology) Location County Hall, Chichester, PO19 1RQ Start Date ASAP Contract Duration 01 September March 2027 Working Hours 37 hours per week, Monday to Friday, 09 00 Pay Rate £33.26 ...

Position Service Desk Manager (Information Technology) Location County Hall, Chichester, PO19 1RQ Start Date ASAP Contract Duration 01 September 2026 – 31 March 2027 Working Hours 37 hours per week, Monday to Friday, 09:00 – 17 ...

system availability.________________________________________ What You’ll Bring Ideally educated to degree level in a relevant IT discipline (or qualified by experience).ITIL 4 Foundation, ITIL Strategist (Direct, Plan & Improve), ITIL Leader (Digital & IT Strategy).5 years DHL or other Express/Logistics or IT Service/Software provider.Proven experience ...

days/week) Employment: Full-time, 3-year fixed-term contract Core stack: M&A, TSA Management, Carve-out, IT Service Management, ITIL, Stakeholder Management, Contract Management, Risk Management Posted: 2026-07-27 Mission & context Our client is a major media and entertainment company currently undergoing a significant structural split … management Demonstrated experience managing and enforcing legal contracts, commercial schedules, and SLAs Broad technology literacy covering infrastructure, cyber security, enterprise applications, and ITSM/ITIL Prior experience in Global Media, Entertainment, Broadcast, Telecoms, or heavily regulated tech environments Familiarity with production business models (e.g., content creation for streaming platforms like ...

activities. Ensure suppliers produce consistent, governed and assured technical designs, documentation and engineering artefacts. Establish a pragmatic delivery approach using Agile, Scrum, SAFe and ITIL principles where appropriate. Support the transition from programme delivery into a stable, ITIL-aligned live service. Define engineering and automation tooling requirements across the programme. … engineering processes and standards across multiple technical workstreams. Experience delivering complex cloud, infrastructure, platform, engineering or DevOps transformation programmes. Strong understanding of Agile and ITIL delivery within complex enterprise technology environments. Experience with DevOps, CI/CD, Infrastructure as Code and automation. Experience leading technical teams and managing complex supplier ...

+ benefits) Travel: One week per month in Oslo, plus occasional travel to Sofia Key Skills: B2B SaaS, Customer Support Leadership, Zendesk, ITIL Service Management, SLA & KPI Management The Opportunity We are recruiting a Head of Customer Support for a growing international B2B SaaS organisation that provides digital technology solutions … embed a clear vision for excellent customer support. Design, implement and continuously improve a Tier 1, Tier 2 and Tier 3 support model. Apply ITIL service-management principles across incident, problem, change and continuous improvement activity. Optimise Zendesk, including ticket routing, workflows, reporting, automation and knowledge management. Establish meaningful KPIs ...

Qualifications Essential Educated to degree level and/or relevant experience in specialty Relevant IT Qualification Desirable Obtained or working towards relevant professional qualification ITIL qualification Experience and Knowledge Essential Experience and understanding of ITIL working practice Experience working in a busy Digital Desktop environment Experience in managing multiple 'active ...

Ready to lead quality analysis that helps bring life-changing treatments to the world? Join our client at the forefront of pharmaceutical innovation and make a difference!Proclinical is recruiting for a dedicated Quality Analyst ...

Looking For Strong experience in Service Design, Service Transition or Service Introduction. * Proven ability to build service operating models from scratch. * Excellent understanding of ITIL principles. * Strong stakeholder management and influencing skills. * Experience across infrastructure, applications, cloud and security environments. * ITIL v4, SIAM and ServiceNow experience beneficial. Knowledge ...

party systems. Experience configuring reports, notifications and platform administration. Experience managing and maintaining CMDB health. Strong troubleshooting, analytical and problem-solving skills. Understanding of ITIL principles. ServiceNow certifications (e.g. Certified System Administrator or Certified Implementation Specialist) desirable. ITIL Foundation certification desirable. Experience within the legal sector desirable. ServiceNow Administrator - Manchester ...

communication skills - with both your team and end users A genuine passion for great customer service and continuous improvement Nice to have Experience with ITIL frameworks or service desk platforms (e.g. ConnectWise, Autotask, Freshdesk) Relevant certifications (CompTIA, Microsoft, ITIL Foundation, etc.) What's in it for you A key leadership ...

Good knowledge of ServiceNow and its capabilities Consultancy experience working with complex organisations Process design and ownership background Experience communicating with senior stakeholders Proven ITIL or other process best practice knowledge Excellent client facing and engagement management (trusted advisor) Strong analysis and problem-solving skills In depth understanding of Service … Management best practice - ITIL Proven ServiceNow implementation experience including non-IT processes Experience designing and implementing custom applications is advantageous Desirable certifications ServiceNow Certified System Admin ServiceNow Implementation Specialist ITIL (or another process best practice such as Six Sigma or COBIT) Agile Foundation or Practitioner is desired but not essential ...

strategic IT service improvement initiatives that strengthen operational resilience, improve service maturity and support long-term technology transformation. You'll lead initiatives including: ITIL 4 and IT Service Management improvement Cyber Security enhancement IT Disaster Recovery and Operational Resilience Supplier rationalisation and MSP transition Service governance and continual improvement Target … lasting value. About You We're looking for someone with experience delivering large-scale IT service improvement and transformation programmes, including: IT Service Management (ITIL) Infrastructure transformation Cyber Security Disaster Recovery Supplier and vendor management IT operating model or service improvement initiatives Executive stakeholder management Delivery within complex or regulated ...