326 to 350 of 401 SLA Jobs in the UK excluding London

week paying 21.64/hr paye or circa 27 umbrella. Based in Burton on Trent. React to breakdown maintenance requests within the required SLA's Technical awareness of computer room/call centre/trader operations and experience of power, UPS, CPS, distribution, cooling etc Repairs to modular UPS systems ...

architecture calls, but takes full ownership of building and running what's assigned Clear, proactive communicator — flags risk early rather than after an SLA is missed Curious about the logistics domain rather than treating data as generic rows and columns Nice to have Experience with OCR/document-parsing tools ...

function. You will play an active part in Major Incident Management, Service Reviews for Tier 1 suppliers, ensuring that our Tech Department meets its SLA with the business, internal customer reviews and business wide communication related to operational service and stakeholder management. Additionally, you will support IT Admin on invoicing … escalations regarding incidents, service requests or problems related to the GTS trains Perform Ticket triage across all GTS train queues, reporting on trends and SLA breaches and escalating to team and train Product Managers/Product Owners Monitor all GTS train helpdesk queues for level 2 & level 3 alerts Work ...

first line technical support activities to provide a proactive and reactive service to achieve exceptional customer satisfaction for the clients whilst adhering to strict SLA’s. Monday – Friday 09:00 – 18:00 whilst in training. Core shifts - Shift 1 – 07:00 – 16:00 Shift 2 – 10:00 – 19:00 Role … making appropriate routing decisions, resolving the issues, or escalating to the second line or third line teams within the required timescales to achieve SLA targets Carry out initial triage of the incident utilising troubleshooting skills and use the Knowledge Base to determine the appropriate action to achieve a timely resolution ...

Commercial teams as well as Partner networks. The Repair Operations Manager will be responsible for: Own end-to-end delivery of repair services against SLA, quality, cost, and turnaround targets Define and manage operational KPIs and ensure performance is tracked and improved Ensure capacity planning and resources are aligned … Commercial teams as well as Partner networks. The Repair Operations Manager will be responsible for: Own end-to-end delivery of repair services against SLA, quality, cost, and turnaround targets Define and manage operational KPIs and ensure performance is tracked and improved Ensure capacity planning and resources are aligned ...

Monitor network performance and alerts using enterprise network monitoring tools, taking proactive action where required. Ensure incidents are investigated, progressed and resolved within agreed SLA targets. Maintain accurate and meaningful incident records, ensuring customers receive clear and timely updates throughout the resolution process. Escalate incidents appropriately to relevant technical teams … operational stakeholders and external suppliers. Coordinate multiple stakeholders during fault resolution, ensuring ownership, actions and next steps are clearly understood. Ensure service commitments and SLA requirements remain a consistent priority throughout the shift. What We're Looking For We're looking for an experienced technical operations professional with a strong ...

isolation, rollback and stakeholder communication. Cross-Tower Troubleshooting. Effective L2 escalation, root-cause diagnosis and resolution across Wintel, virtualisation, storage, network, AD and databases. SLA & Service Quality Management. Proven SLA/KPI delivery through queue, incident-ageing and compliance monitoring, with corrective action. Change Coordination. ITIL-aligned oversight of standard ...

isolation, rollback and stakeholder communication. Cross‐Tower Troubleshooting. Effective L2 escalation, root‐cause diagnosis and resolution across Wintel, virtualisation, storage, network, AD and databases. SLA & Service Quality Management. Proven SLA/KPI delivery through queue, incident‐ageing and compliance monitoring, with corrective action. Change Coordination. ITIL‐aligned oversight of standard ...

analysis on incidents and requests to assess appropriate next steps. Prioritise, schedule and escal... KPIs and SLAs Maintain over 95% of tickets resolved within SLA Daily target of 30 resolved tickets About You Core Results Driven Taking Ownership Collaboration Continuous Learning Role Specific Analytical Thinking Customer Focus Your Experience … systems, Microsoft office applications, computer hardware, printers and bespoke applications Your Knowledge A good understanding of using ITSM (ticketing) tools along with working with SLA/KPI targets. Deep knowledge of Microsoft-based operating systems with emphasis on Windows 8/10 and Office 2016. Solid understanding and experience ...

cost-benefit and risk management criteria. • To assure the OT services delivery to business areas, with the quality levels defined in the agreed SLA’s. • Responsible for OT Service conformance in accordance with ITIL best practice and Group Global standards for Service Desk operation, Change Management, Incident Management, Configuration Management … services including testing and invocation. • Budgetary delivery of agreed services against budget. Dimensions • Delivery of agreed SLAs across appropriate suppliers. • Compliance with enduring SLA management framework. • Management of support functions for the SPR Office OT Services and the support handover of new OT projects into enduring production support. • Capable ...

Support of multi-site customers resolving varied IT queries Take ownership of escalated issues as 3 rd line support and resolving any queries within SLA Resolution of configuration and deployment issues, ensuring management of core IT issues Work directly with customers on various IT Projects Ensure that 3 rd party … free 1⁄2 day in December Candidates will have a strong customer service ethos and passion for resolving queries to a high stand within SLA’s. Candidates will have a broad technical skillset and be keen to look at learning new technologies including working with Cloud technologies. ...

networking, whilst providing hands-on leadership, coaching and development to your team. Your responsibilities will include: Managing daily Service Desk operations, ticket queues and SLA performance Leading, mentoring and developing 1st and 2nd Line Support Engineers Acting as an escalation point for complex technical and networking issues Monitoring KPIs, identifying … Team Leader, Service Desk Team Leader, IT Support Manager, 1st Line Support, 2nd Line Support, Networking, Microsoft 365, Windows, macOS, Linux, MSP, Incident Management, SLA Management, ITIL, Technical Support, Sheffield #J-18808-Ljbffr ...

customer site as required. Key Responsibilities Provide L2/L3 AMS support across multiple COTS and enterprise applications such as TIBCO, ensuring service continuity, SLA adherence and high-quality resolution outcomes. Triage, diagnose and resolve incidents; provide workarounds where permanent fixes require change, and maintain clear communication with users … good to have Strong troubleshooting skills across application, interface, data, access, configuration and environment issues. Working knowledge of ITSM/ticketing tools, CMDB practices, SLA/KPI reporting, dashboarding and operational governance. Ability to analyse logs, coordinate with infrastructure/database/security teams and manage dependencies with product vendors. ...

## Customer Technical Support EngineerApply: Edinburgh, UK (ZUK129): Full time: Posted Today: R67285## **Company Overview**At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by ...

Select how often (in days) to receive an alert: IT First Line Support Analyst Location: GBR - CC Nottingham | Job-ID: 220168 | Contract type: Standard | Business Unit: Service Desk Life on the team Security Cleared (Minimum ...

proAV is a leading global audio-visual integrator, delivering AV and event services through client partnerships around the world. We are looking for an experienced Onsite AV Engineer to join our established onsite team at ...

proAV is a leading global audio-visual integrator, delivering AV and event services through client partnerships around the world. We are looking for an experienced Onsite AV Engineer to join our established onsite team at ...

service delivery. Overall delivery of the Evergreen Service to customer On site customer visits – as required Production of MI and dashboard reports SLA and contractual delivery Understands and engages customer ITIL process Ensures all users are identified, approved, and scheduled for release and communicate outcomes to all stakeholders Provide weekly … process and Verdant tooling Proactively manage exceptions and challenges relating to Feature Release deployments Production of Management Information where required (KPI’s/SLA’s) Collaboration with all Evergreen team members New Customer/Rotation – 10% Manages on-boarding process and identifies any gaps New customer adoption/acceptance into ...

Intune, Power Platform, Dynamics 365, cybersecurity tooling and custom applications. Support customer relationships through service reporting, reviews, governance and escalation activity, helping to track SLA performance, risks, actions, onboarding, transition and service improvements. Coordinate with internal technical teams, customers, partners and vendors to progress high-priority issues and remove blockers. … another multi-customer support environment. ITIL Foundation certification or practical experience of ITIL-aligned service management. Experience with customer-facing service reviews, service reporting, SLA analysis, action tracking, service improvement, onboarding or service transition activities. Relevant Microsoft technical, security or service management certifications. Who are FSP? FSP is a leading ...

Intune, Power Platform, Dynamics 365, cybersecurity tooling and custom applications. Support customer relationships through service reporting, reviews, governance and escalation activity, helping to track SLA performance, risks, actions, onboarding, transition and service improvements. Coordinate with internal technical teams, customers, partners and vendors to progress high-priority issues and remove blockers. … another multi-customer support environment. ITIL Foundation certification or practical experience of ITIL-aligned service management. Experience with customer-facing service reviews, service reporting, SLA analysis, action tracking, service improvement, onboarding or service transition activities. Relevant Microsoft technical, security or service management certifications. Who are FSP? FSP is a leading ...

troubleshoot connectivity issues. Investigate software-related incidents and liaise with internal technical support teams where required. Complete service reports and documentation accurately. Ensure customer SLA and response time requirements are consistently achieved. Provide a high level of customer service and technical support on-site. Participate in an on-call rota … kiosks. Understanding of CCTV, access control or intelligent transport technologies. CompTIA Network+, Cisco, Microsoft or similar certifications. Experience working within a service-level agreement (SLA) driven environment. What's On Offer Salary up to £35,000 depending on experience. Company vehicle. Company fuel card. First fix bonus scheme. Mobile phone ...

troubleshoot connectivity issues. Investigate software-related incidents and liaise with internal technical support teams where required. Complete service reports and documentation accurately. Ensure customer SLA and response time requirements are consistently achieved. Provide a high level of customer service and technical support on-site. Participate in an on-call rota … kiosks. Understanding of CCTV, access control or intelligent transport technologies. CompTIA Network+, Cisco, Microsoft or similar certifications. Experience working within a service-level agreement (SLA) driven environment. What's On Offer Salary up to £35,000 depending on experience. Company vehicle. Company fuel card. First fix bonus scheme. Mobile phone ...

POSITION SUMMARY The Service Delivery Manager (SDM) ensures the organisation delivers against contracted service obligations defined in the signed service agreement. Beyond SLA and KPI compliance, the SDM maintains a clear, current understanding of true service quality by building strong, mutually respected relationships with key client stakeholders, ensuring the basics … ongoing basis to ensure contractual compliance Engage with delivery teams proactively to identify and drive service improvement actions where performance gaps arise. Ensure SLA breaches are managed, communicated, and formally remediated. Ensure all service obligations within the signed agreement are fulfilled. Collaborate with the relevant Account Manager where gaps ...

POSITION SUMMARY The Service Delivery Manager (SDM) ensures the organisation delivers against contracted service obligations defined in the signed service agreement. Beyond SLA and KPI compliance, the SDM maintains a clear, current understanding of true service quality by building strong, mutually respected relationships with key client stakeholders, ensuring the basics … ongoing basis to ensure contractual compliance Engage with delivery teams proactively to identify and drive service improvement actions where performance gaps arise. Ensure SLA breaches are managed, communicated, and formally remediated. Ensure all service obligations within the signed agreement are fulfilled. Collaborate with the relevant Account Manager where gaps ...

restoring services, ensuring workarounds are documented, and conducting post‐incident reviews (PIRs). Ensuring incident response meets customer Service Level Agreements (SLAs) and documenting SLA compliance. Leading investigation activities for major incidents and defining problem tasks to reduce the risk of recurrence. Proactively identifying recurring issues and emerging trends … communication bridge between technical engineering teams, customer success, leadership, and customers with clear, concise internal and customer‐facing communications that manage expectations and support SLA commitments. Your Qualifications Experience : Proven commercial experience in Major Incident Management, Problem Management, and Relationship Management, or similar, plus practical experience working with ITIL principles ...