376 to 400 of 401 SLA Jobs in the UK excluding London

communication with customers and various stakeholders. You'll be working to meet 99.99% network availability and management of customer incidents and faults within agreed SLA's. You'll support rapid restoration of network fault resolution prior to critical service failure where possible, ensuring that 3rd Party team remain within agreed … What will you bring? Understanding of network management and use of Network Management Platform tools Proven track record of successfully prioritising simultaneous activities within SLA Proven track record in complex delivery of multiple teams and interfaces Self-motivating individual with the ability to develop strong customer relationships as well ...

engineering management excellence, building and mentoring high-performing teams while fostering a culture of continuous improvement Establish and maintain operational discipline through incident management, SLA tracking, and service reliability improvements Manage delivery across multiple workstreams, ensuring coordinated execution and timely resolution of dependencies Oversee vendor relationships and Statement of Work … Bring Demonstrable experience in platform and infrastructure fluency Demonstrable experience in engineering management and team leadership Demonstrable experience in operational leadership and incident/SLA management Demonstrable experience in delivery management across multiple workstreams Demonstrable experience in vendor and Statement of Work (SoW) management Demonstrable experience in operational financial awareness ...

internal knowledge base. Gather customer feedback per the Customer Feedback Collection and Management Process and track themes. Help prepare monthly service reports and SLA tracking, using the monthly service review and SLA Watch skills under supervision. Shadow and become involved in major incident management. Support with change delivery management. Report ...

internal knowledge base. Gather customer feedback per the Customer Feedback Collection and Management Process and track themes. Help prepare monthly service reports and SLA tracking, using the monthly service review and SLA Watch skills under supervision. Shadow and become involved in major incident management. Support with change delivery management. Report ...

summary Band 4 Service Desk Analyst The post holder will be expected to operate within SLA/OLA standards expected by customers. This role will have the responsibility for receiving all incoming issues and information requests to HIS with the brief to either resolve to a conclusion, or to pass … Service endusers on the customer service desk. Answer, log and manage all calls, emails and faxes to the Service Desk. Work within SLA/OLA requirements, ensuring issues are owned and progressed to resolution. Maintain and contribute to the HIS knowledge base. Analyse and resolve complex IM&T queries, including ...

/09/2026 The Service Delivery Manager (SDM) is responsible for delivering Technology services to a specific internal business unit customer; driving consistent (SLA governed) service delivery, building a collaborative and honest customer-supplier relationship and delivering timely, accurate and high quality MI reporting. The SDM will strive … positively reflected with the appropriate attention to stakeholder viewpoints. Own allocated business unit Problem, Incident and Service Request fulfillment management including ensuring that all SLA’s are reported, achieved and customer expectations are met (or exceeded) at all times. Specifically including management of more proactive, quality related activities in addition ...

success Good communication with Operations Teams top ensure clean process for contract creation and completion Ensuring a success rate of a minimum 95% on SLA’s set by management What you will do Pro-actively prepare and quote upcoming Microsoft anniversaries and renewals Microsoft EA/ESA/SCE/…/OVS quotes 60 days before renewal date Cross reference Microsoft portals to ensure no anniversaries or renewals are missed Achieve minimum quotes SLA’s targets set by management What we expect of you Educated to A-Level/GCSE or equivalent will be considered Minimum 12 months Microsoft ...

Launch your IT support career with Concero! Earn while you learn, solve real-world technical issues and help schools use technology with confidence. Role Monitor your customer portfolio and respond to incidents logged by the ...

Comm Vault Storage Engineer - London - Hybrid - Inside IR35 - £500 - £600 per day Core Tasks To Include: Responsible for managing day to day operations working on BAU tickets including Incidents, Work Orders, Problems, BAU Improvements and ...

finance; articulate outcomes, milestones, and measurable benefits. Insights and Decision Support Lead complex quantitative/qualitative analyses: throughput/capacity modelling, unit economics, SLA/defect metrics, productivity, and client impacts. Stand up KPI frameworks, dashboards, and narrative packs; track benefits realization versus plan and highlight trade‐offs. AI‐Enabled … operations or risk; able to translate business problems into testable hypotheses and measurable pilots. Strong financial acumen (business cases, benefit tracking) and operational metrics (SLA, throughput, quality, controls). Exceptional written/verbal communication, executive presence, and cross‐functional stakeholder management. Thrives as a high‐impact sole contributor; proactive, accountable ...

finance; articulate outcomes, milestones, and measurable benefits. Insights and Decision Support Lead complex quantitative/qualitative analyses: throughput/capacity modelling, unit economics, SLA/defect metrics, productivity, and client impacts. Stand up KPI frameworks, dashboards, and narrative packs; track benefits realization versus plan and highlight trade-offs. AI-Enabled … operations or risk; able to translate business problems into testable hypotheses and measurable pilots. Strong financial acumen (business cases, benefit tracking) and operational metrics (SLA, throughput, quality, controls). Exceptional written/verbal communication, executive presence, and cross-functional stakeholder management. Thrives as a high-impact sole contributor; proactive, accountable ...

Overview The Security Engineer is a core member of the Security team, responsible for protecting the organisation's technology environment through proactive security monitoring, incident response, vulnerability management, and identity & access governance. They share responsibility ...

Your ability to spot an IT fault is a gift; A gift that means when a solicitor is trying to access their email in the evening, only to be locked out, you know what to ...

customer comms for professionalism and completeness. Create/update knowledge base articles from resolved issues. Reporting & Insight Produce regular reports on ticket volume, SLA compliance, and trends. Identify recurring issues or opportunities for process improvements. Customer Experience Keep customer communications clear, consistent, and proactive. Support training/onboarding … customers where relevant. Ensure a professional and positive customer experience in every chat/ticket. Objectives: Ticket Resolution & SLA Performance Personally resolve an agreed share of 1st line tickets/chats each week. Maintain 99%+ SLA compliance for response and resolution times across the desk. Desk Coordination & Workflow Ensure ...

Banking Business area: payments acquisition Location : London canary wharf Permanent role salary £110-130,000 plus bonus Role requirements; Oracle Fusion Financials, including GL, SLA, AP, AR, Fixed Assets, Intercompany, Cash Management and AHCS and EPM. We require an exceptional Oracle Fusion Finance Applications Specialist to support the ongoing operation … resolution. Deliver enhancements from requirements and impact assessment through testing and release. Role requirements Deep hands-on experience in Oracle Fusion Financials, including GL, SLA, AP, AR, Fixed Assets, Intercompany, Cash Management and AHCS and EPM. Extensive understanding of Finance processes, including period-end close, reporting, reconciliations, controls and audit ...

Banking Business area: payments acquisition Location : London canary wharf Permanent role salary £110-130,000 plus bonus Role requirements; Oracle Fusion Financials, including GL, SLA, AP, AR, Fixed Assets, Intercompany, Cash Management and AHCS and EPM. We require an exceptional Oracle Fusion Finance Applications Specialist to support the ongoing operation … resolution. Deliver enhancements from requirements and impact assessment through testing and release. Role requirements Deep hands-on experience in Oracle Fusion Financials, including GL, SLA, AP, AR, Fixed Assets, Intercompany, Cash Management and AHCS and EPM. Extensive understanding of Finance processes, including period-end close, reporting, reconciliations, controls and audit ...

1. Overview Deployment, Installation and utilization of network technology including firewalls, switches, routers, wireless access points and the like, operating in a SLA environment and providing network infrastructure support across a large geographical area. 2. Our Mission Statement Novo Technologies provides safe and best operating practices for all our staff … strict policies and processes around security and data protection. Maintaining and managing the content and accuracy of the customer’s asset database. Ensuring SLA requirements and Customer Satisfaction metrics are on or above target. Creating and maintaining comprehensive and meaningful updates in the customer’s ticket handling system. Co-ordination ...

busca tu talento: Soporte técnico- Primer nivel: Recepción, clasificación y registro de tickets correctivos, brindando atención inicial para resolver incidencias de forma remota, cumplir SLA y evitar envíos innecesarios a campo. Tus funciones: Gestión y filtrado de tickets correctivos. Atender y resolver casos vía llamada telefónica o por correo hacia … cliente Mantener trazabilidad y calidad de registros en Sistema y bitácoras. Escalamiento oportuno, asegurando calidad de datos, cumplimiento de SLA y reducción de envíos a campo, con apoyo en capacitación técnica y colaboración con equipos operativos. Carrera técnica o licenciatura en Informática, Sistemas Computacionales, TI o afines. Experiencia en soporte ...

Job summary Package Description: The Role CLEO Systems is a missiondriven, highperforming organisation where our people can thrive, grow, and do their best work. We provide highly capable, innovative, and integrated software solutions across Integrated ...

Application Duty Technician - Level 2/3 Support Location: Hursley - on-site five days per week Start date: ASAP Requirement: Five years' continuous UK residency The Opportunity Support a one-of-a-kind National Critical ...

hallucination detection in production. Establish observability for the AI platform, including monitoring, alerting, logging, and distributed tracing, and set the SLI, SLO, and SLA model for systems whose outputs are probabilistic. Design for reproducibility and lineage required in a validated pharma environment, with versioned data, code, prompts, and model artifacts … CloudFormation or CDK, with the ability to contribute to CI/CD pipelines and deployment automation. Experience defining observability and SLI/SLO/SLA practice for production systems, including monitoring, alerting, and distributed tracing. Ability to articulate ideas clearly to customers and cross-functional teams, influence technical direction ...

IT Engineer Location: Hereford (You can also be based out of our offices in Cardiff or Bristol) Salary: £28,000 - £35,000 The successful candidate will be delivering high-quality communications solutions to customers by ...

At IES, we value People, Purpose and Innovation. We offer a flexible and supportive working environment and the opportunity to work with a team of friendly, interesting and diverse people from across the globe who ...

will help reduce locker downtime and keep parcels moving for our customers. Joining a small, close-knit team, you’ll lead KPI/SLA adherence, drive improvements, manage tickets, and mentor new staff while collaborating with maintenance engineers and internal colleagues. #J-18808-Ljbffr ...

this role you will manage installs end-to-end from order through to completion, configuring services such as SIP and internet connectivity, and supporting SLA response targets. You'll also get training on router configuration where needed. This role would suit a VoIP/cloud telephony engineer with strong … upgrades and new installs across Essex into London Ordering/provisioning services (SIP, internet services) and configuring systems Router configuration (DrayTek) and supporting SLA initial/fix response as part of the team Hybrid flexibility (40 hours/week) The Person: VoIP/telephony/cloud systems experience with ...