1,101 to 1,125 of 1,335 Service Delivery Jobs in England

will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community. The RoleThe Director of Project Engineering – Europe is responsible … leading the Project Engineering organization across the European region, ensuring the successful delivery of complex SCADA, Energy Management Systems (EMS), Generation Management Systems (GMS), Advance Distribution Management Systems (ADMS), and related Operational Technology (OT) solutions for electric utility customers. Based in Europe, the Director will provide strategic leadership ...

services organization, responsible for helping customers realize value from their software investments through implementations, managed services, data services, adoption programs, and emerging AI-enabled delivery models. Operating across the Americas, EMEA, and APAC, GPS is a large, globally distributed organization supporting a diverse portfolio of products, customers, and service … role and it is not a pure operations role. It requires someone who understands how a services business flows, from bookings and backlog through delivery and billing to revenue recognition, resource management, and profitability. This leader will serve as a key business partner to GPS senior leadership, bringing financial ...

services organization, responsible for helping customers realize value from their software investments through implementations, managed services, data services, adoption programs, and emerging AI-enabled delivery models. Operating across the Americas, EMEA, and APAC, GPS is a large, globally distributed organization supporting a diverse portfolio of products, customers, and service … role and it is not a pure operations role. It requires someone who understands how a services business flows, from bookings and backlog through delivery and billing to revenue recognition, resource management, and profitability. This leader will serve as a key business partner to GPS senior leadership, bringing financial ...

multidisciplinary team including Workshop Team Leaders, Repair Engineers, Technical Specialists and Administrative Support, whilst also overseeing third-party logistics providers to ensure seamless delivery of services. Key Responsibilities Lead the day-to-day operation of the technical workshop, ensuring the timely repair, refurbishment and testing of returned equipment … assets. Provide leadership to Workshop Team Leaders, Repair Engineers, Technical Specialists, Stores personnel and Administrative staff to ensure consistent service delivery. Ensure compliance with quality standards, repair procedures, health and safety requirements and agreed service performance measures. Act as the senior escalation point for complex technical and operational ...

jobAs a vital member of the SAS Cloud team within the Cloud and Information Services (CIS) division, you will contribute to the management and delivery of hosted and remotely managed SAS application environments. Your role will involve close collaboration with customers, analysts, developers, and implementation teams to ensure … delivery of world-class SAS services. Drawing on your advanced technical expertise, you will provide leadership, guidance, and hands-on support throughout customer engagements—from initial implementation and configuration through to production release and operational deployment. Working alongside a SAS Cloud Customer Success Manager, you will help navigate technical ...

jobAs a vital member of the SAS Cloud team within the Cloud and Information Services (CIS) division, you will contribute to the management and delivery of hosted and remotely managed SAS application environments. Your role will involve close collaboration with customers, analysts, developers, and implementation teams to ensure … delivery of world-class SAS services. Drawing on your advanced technical expertise, you will provide leadership, guidance, and hands-on support throughout customer engagements—from initial implementation and configuration through to production release and operational deployment. Working alongside a SAS Cloud Customer Success Manager, you will help navigate technical ...

looking for a Technical Client Delivery Manager to take ownership of a portfolio of enterprise customers, leading projects from implementation through to ongoing service delivery. You'll work at the intersection of delivery, customer success and commercial growth, partnering with senior stakeholders to ensure successful outcomes. What … doing: Managing end-to-end delivery for multiple customer engagements Acting as the primary point of contact for key client accounts Leading cross-functional teams to deliver high-quality software implementations Driving governance, risk management, reporting and delivery excellence Building long-term customer partnerships and acting ...

team of platform engineers, guiding them in designing, implementing, and troubleshooting platform solutions, collaborating with cross-functional teams to ensure the successful delivery of platform projects. We're shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed … high level advice on the strategic direction and priorities for the infrastructure function that underpins the IT estate. Strategic planning, day to day operations, delivery of new services and solutions and capacity planning to ensure IT infrastructure meets the current and future requirements of the organisation. Participating in incident ...

high level advice on the strategic direction and priorities for the infrastructure function that underpins the IT estate. Strategic planning, day to day operations, delivery of new services and solutions and capacity planning to ensure IT infrastructure meets the current and future requirements of the organisation. Participating in incident … response efforts, diagnosing, and resolving platform related issues and implementing preventative measures to minimise downtime. Full-service delivery. Undertakes structure planning to ensure sufficient system capacity is made available, that renewal plans to replace obsolete or at-risk technologies are timely and that SLAs are being met and/ ...

streamline processes and ensure the availability of essential supplies. This is an excellent opportunity for someone who enjoys combining technology, data analysis, training and service improvement. You will have the chance to influence how inventory management supports patient care, reduce waste, improve stock accuracy and contribute to the delivery … best practice across inventory management and supply chain services. This role offers a unique opportunity to combine operational leadership, systems expertise, stakeholder engagement and service improvement within a fast-paced healthcare environment. We are looking for a highly organised individual with experience of inventory management, procurement systems, reporting ...

training, events, and media. We sit at the heart of the tech community with specialisms in emerging tech/AI, enterprise IT, cyber security, service providers/NextG, critical communications, media & entertainment and marketing technology. Leveraging over 100 trusted brands, we offer an unrivalled global networking community and platform … order to cash process for the Omdia business while providing strategic oversight and mentorship. This position ensures accurate sales contracts, successful handover to downstream delivery teams, and drives process improvements across the sales operations function. The Senior Sales Operations Specialist serves as a subject matter expert and works closely ...

including four direct reports and some offshore resources, setting clear objectives while providing guidance, mentor ship, and coaching. Take ownership of day-to-day delivery of AP and AR processes by ensuring accuracy, timeliness, compliance, and maintaining a strong internal/external customer experience. Drive cash and working capital … issues by ensuring timely resolution and effective communication. Partner with Procurement teams, budget holders, asset management groups, and operational departments to improve internal customer service delivery. Collaborate with IT teams particularly on system usage improvements through programmes like Yardi Improvement to enhance automation within finance operations. Perform additional finance ...

support, development, and continuous improvement of the GMP Application and associated analytics capabilities. The role will ensure the effective operation of the Salesforce platform, delivery of the application roadmap, and development of high-quality reporting and analytics solutions across Salesforce and Microsoft Power BI/Fabric environments. Working closely … practices. Operate effectively within a matrix-managed environment, balancing competing priorities and stakeholder requirements. Promote a culture of continuous improvement, innovation, and user-centric service delivery. Essential Skills & Experience Salesforce Certified Administrator. Salesforce Certified Platform App Builder or equivalent practical experience. Microsoft Certified: Power BI Data Analyst Associate ...

support, development, and continuous improvement of the GMP Application and associated analytics capabilities. The role will ensure the effective operation of the Salesforce platform, delivery of the application roadmap, and development of high-quality reporting and analytics solutions across Salesforce and Microsoft Power BI/Fabric environments. Working closely … practices. Operate effectively within a matrix-managed environment, balancing competing priorities and stakeholder requirements. Promote a culture of continuous improvement, innovation, and user-centric service delivery. Essential Skills & Experience Salesforce Certified Administrator. Salesforce Certified Platform App Builder or equivalent practical experience. Microsoft Certified: Power BI Data Analyst Associate ...

simplicity for its millions of customers. YOUR IMPACTWe're looking for an experienced Contact Centre QA Manager that has a passion for customer service to join our growing customer support team. If you have worked in a contact centre environment and have strong quality experience and skills, we want … division also provides critical operations and user experience design to ensure business flows smoothly when customers come to us. From day one, our customer service leaders will play a vital role in upholding the three customer support principles of customer focus, process innovation and risk management. What ...

Meet the Team Join Cisco Customer Experience (CX) UKI as an executive delivery leader partnering with our most prestigious enterprise customers. Our organisation is entrusted with architecting, delivering, and managing business-critical digital transformations that underpin national and global infrastructure. We combine industry-leading governance frameworks, deep technological mastery … setting the benchmark for enterprise services delivery. Your Impact As a Programme Director, you will hold ultimate executive accountability for the overarching strategy, delivery governance, and operational excellence of a ~$100M+ CX Services portfolio (encompassing Professional Services and Support Services) for one of Cisco UKI’s largest strategic accounts. ...

Meet the Team Join Cisco Customer Experience (CX) UKI as an executive delivery leader partnering with our most prestigious enterprise customers. Our organisation is entrusted with architecting, delivering, and managing business-critical digital transformations that underpin national and global infrastructure. We combine industry-leading governance frameworks, deep technological mastery … setting the benchmark for enterprise services delivery. Your Impact As a Programme Director, you will hold ultimate executive accountability for the overarching strategy, delivery governance, and operational excellence of a ~$100M+ CX Services portfolio (encompassing Professional Services and Support Services) for one of Cisco UKI’s largest strategic accounts. ...

Provide technical leadership and Subject Matter Expertise across SAP SuccessFactors and enterprise systemsManage system configuration, security, governance, and complianceLead system support, incident resolution, and service deliveryOversee integrations, data management, and system lifecycle activitiesCollaborate with stakeholders, vendors, and third-party partnersDrive continuous improvement, documentation, testing, and knowledge sharingJob Requirements: Extensive … product landscapeExperience configuring, supporting, integrating, and optimising SuccessFactors modulesProven ability to shape system roadmaps and lead design and enhancement initiativesStrong governance, security, and service management knowledgeExcellent stakeholder, vendor, and communication skillsResults-driven with strong analytical and problem-solving capabilitiesEssential Qualifications: Technical degree in a related field (e.g., Computer Science ...

About the Company Employee Experience Technology (EET) Mobile team is hiring a process analyst/implementation analyst to work within our Service Assurance team. Supporting the Service manager to document existing business processes, improvement opportunities and work with regional stakeholders to deploy enhancements to procedural documentation, controls … management and be able to demonstrate effective communication skills as they will be expected to work with various teams with EET Mobile (Product Managers, Service Managers, Engineering and Business control/Risk Managers) and partner with our Procurement, Vendor Management Finance Organisations to support the enhancement of global processes ...

Digital Workplace. Portfolio ScopeThe Executive Director will lead a strategically significant portfolio within DWE, accountable for business outcomes across a combination of product, service and enabling capabilities. Product PortfoliosDigital Collaboration: Enterprise collaboration platforms, meeting technologies, team productivity tools and GenAI capabilities that enable seamless work across global teams. Personal … Productivity: End-to-end device strategy, including laptops, mobile technologies and next-generation productivity capabilities that empower individual effectiveness. Service DeliveryWorkplace Technology: Office connectivity, hybrid meeting room technology and the digital workplace infrastructure that powers how BCGers work across office environments. Meetings & Events: Virtual and in-person meeting experiences ...

strategyManaging Incidents and Requests in line with agreed SLA's/OLA'sProviding a first point of escalation for the team in respect of service/delivery issuesProactive incident, problem, change and configuration managementManagement of resources ensuring adequate cover is maintained to deliver the existing support requirementsEnsuring effective … significant experience in ITIL aligned environmentsExcellent stakeholder management experienceHave a broad understanding of relevant technologies and the opportunities they provide to enhance our service offerings – examples are: Microsoft based server infrastructures and back-office technologiesLinux/open-source technologiesExperience of delivering solutions using a mix of on premise, hybrid ...

Line Support Engineer , you’ll support a wide range of clients, tackle escalated tickets, and work closely with senior engineers to deliver high-quality service across Microsoft, networking, security and cloud platforms. What you’ll be doing: • Handling 2nd line escalations across Windows, M365, Azure, networking, hardware and security … delivering effective technical resolutions. • Supporting project work including migrations, onboarding, deployments and system improvements. • Working closely with senior engineers to enhance documentation, processes and service delivery. • Providing excellent customer service to clients across multiple industries. What we’re looking for: • Strong 2nd line experience with excellent customer, colleague ...

within the managed services estate. Operating within a structured Network Operations environment, you will take ownership of complex network incidents, problems, and high-impact service requests, ensuring they are resolved to a high technical and operational standard. This role is focused on network stability, technical leadership, and continuous service … will support network support, operational change, onboarding, lifecycle management, and small-scale engineering work, ensuring all activity aligns to Managed Services ownership and BAU service delivery. Job Role ResponsibilitiesTechnical Escalation, Ownership & Resolution (60%)Own and resolve complex 3rd line network incidents, problems, and escalations Act as the senior escalation ...

processes, developing teams, and driving operational excellence? We are seeking an ambitious Commercial Office Manager to lead our busy B2B office function, overseeing customer service, order processing, and day-to-day office operations. This is a key leadership role within the business and offers the opportunity to make … systems and business processes. Key Responsibilities Lead, motivate, coach, and develop the office team to achieve high levels of performance and engagement. Oversee customer service and order processing activities, ensuring accuracy, efficiency, and service excellence. Develop, implement, and maintain Standard Operating Procedures (SOPs) across key business processes. Identify ...

implementation, and operational process development. What you will be doingLog, manage, and resolve incidents, requests, and support queries in line with agreed processes and service levels. Investigate application and user issues, carry out initial analysis, and either resolve or escalate where needed. Monitor live services and help ensure systems … running effectively within agreed service targets. Support problem management and change activity by following defined procedures and maintaining accurate support records. Assist with testing, system checks, and release support activities to help maintain service stability. Produce and update support documentation, user guidance, and operational records to support ...