Director, Incident & Problem Management
- Hiring Organisation
- Solera
- Location
- Ivybridge, Devon, UK
- Employment Type
- Full-time
root cause remediation across all regions and products. You will drive a step-change in operational maturity—moving from reactive incident handling to proactive service resilience. This includes building a high-performing global NOC, embedding robust problem management practices, and leveraging data and automation to reduce incident frequency … incidents and known errorsService Stability & Risk ReductionIdentify systemic risks, single points of failure, and operational weaknessesDefine and implement mitigation strategies across teams and platformsImprove service reliability, uptime, and customer impact metricsData, Automation & AILeverage data and analytics to identify incident trends and operational insightsIntroduce automation and AI-driven capabilities ...