151 to 175 of 1,172 Service Management Jobs in England

productivity and satisfaction for both customers and employees.Your roleTechnical Development - Design and develop solutions for ServiceNow workflow applications, including:Customer Experience Workflow Applications - Customer Service Management (CSM), Field Service Management, Customer Service PortalTechnology Experience Workflow Applications - IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM)Employee Experience Workflow Applications - HR Service Delivery (HRSD), Employee Onboarding and Transitions, Workplace Service DeliveryUser Experience - Utliise ServiceNow's Experience Layer components to build modern, intuitive user interfacesConfigure and enhance the Next Experience UI for tailored and seamless interactionsUse UI Builder ...

Cleared Business Analyst - IT Procurement & Service Management Remote Contract: 3-6 months initially Rate: £400 per day Start: ASAP Clearance: SC Clearance must be active We are looking for a Business Analyst to support a range of IT procurement, service management and service transition initiatives … public sector environment. You'll be responsible for gathering and documenting requirements, producing procurement artefacts, supporting mobilisation activities, analysing business needs and contributing to service transition into operational teams. Key Skills & Experience: Business analysis and requirements gathering IT procurement and ITT support documentation Stakeholder engagement and process mapping Service ...

creating it. From cutting-edge defence technology to ground-breaking innovations our mission is to empower and protect lives. Join us as a Senior Service Architect at any of our main UK sites, where you will have the opportunity to work with cutting-edge technology in partnership with some … most brilliant minds. The Role As a Senior Service Architect, you will be working in a both internal and customer facing role working across QinetiQ’s service portfolio designing the service wrapper to provide service support and management for customer solutions and managed service ...

experienced Service Manager looking to broaden your service design expertise in high-profile, secure client environments where precision matters? or do you already have service design experience and want a fresh challenge? Joining our established Service Management team as a Service Design Manage … designing end-to-end services for distinguished client accounts operating within secure environments. You’ll work closely with Solution Architects, project teams and service leaders to turn requirements into robust, scalable service models – ensuring services are designed right first time and are ready for successful delivery and operation. ...

hiring an Account Executive to join the Agentforce Service team and help drive growth for one of Salesforce's fastest-growing products. This role covers the full Agentforce service platform — spanning Contact Centre, ITSM, and HR Service — with a particular focus on Agentforce Voice, Digital Engagement … Agentforce for Service. About Agentforce Service Agentforce Service is Salesforce's complete agentic service platform—built for every type of service, in any industry, across any channel. Powered by Agentforce, it is the only platform where AI agents and human service representatives work together ...

receive an alert: Location/s: Newcastle, UK Relocation supported: Not supported, but internal applications are welcome Mott MacDonald is a global engineering, management, and development consultancy committed to delivering impactful work that shapes the future. We are a team of over 20,000 experts working across the world … outstanding customer experience by focussing on our employees needs and providing timely resolutions with clear and regular communication. Provide clear updates in the IT Service Management Tool (Service Now) to enable us to work seamlessly across teams and time zones to provide a frictionless experience ...

CMDB Specialist is responsible for the governance, quality and ongoing development of data held within the ServiceNow platform, with particular responsibility for the Configuration Management Database (CMDB), service data, and reporting and insight delivered through or sourced from ServiceNow. The role makes sure Configuration Items (CIs), their relationships … supporting service data are accurate, complete and kept up to date. This provides a reliable source of information for service management processes, operational decision-making, risk management, automation and the introduction of new services and technologies. The role also oversees the quality of data supplied ...

role primarily involves remote support, with some onsite assistance as needed, to maintain business continuity. They ensure that customer requests are managed efficiently, agreed service levels are achieved, and communications consistently reflect Evolve IT’s values. The role combines day-to-day operational leadership with people management, technical … escalation, service improvement, and responsibility for maintaining high standards of governance, security, and documentation. Key Objectives, Principal Responsibilities & Accountabilities: Team Leadership and Development Lead, support, and develop the IT Support Engineers, setting clear objectives and managing performance, attendance, training, and wellbeing. Allocate workloads and resources effectively, promoting a collaborative ...

touch with at UKI.recruitment@tcs.com or call TCS London Office number 02031552100 with the subject line: “Application Support Request”. Role: Incident and Problem Management Analyst (SC Cleared) Job Type: Permanent Location: Warrington, UK Mode of Working: Hybrid Number of hours: 40 hours per week – full time Ready … utilize your experience and expertise in Incident and Problem Management Analyst? We have an exciting role for you – Incident and Problem Management Analyst! Careers at TCS: It means more TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through ...

people have the technology and support they need to do their best work. You’ll be the key operational link between Splendid, our managed service provider and specialist technology suppliers, making sure service levels, responsibilities, escalation routes and improvement actions are clear and effective. You’ll also lead … play a key role in stabilising and improving our current IT services while helping to embed our target hybrid IT operating model , supporting managed service reviews and re-contracting, improving resilience and ensuring changes are transitioned effectively into live service. What You Will Do In This Splendid Role ...

Service Delivery Manager Contract Length: 6 Months Kent (2 days per week onsite) Excellent day rate offered! Umbrella engagement Our client is seeking an experienced Service Delivery Manager to join their Technology function on an initial 6-month contract. This is a stakeholder-facing role focused on ensuring … successful delivery of IT services to business users, driving service improvements, managing operational performance, and acting as a key escalation point across technology services. The successful candidate will be responsible for maintaining strong customer relationships, ensuring service levels are achieved, providing meaningful service reporting, and working closely ...

putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone. About the role As the Principal Service Delivery Manager, you will design, lead and deliver managed service solutions for Made Tech customers. You will work with Made Tech principals across … customers. You will leverage your deep ITIL knowledge and experience of offering managed services to customers, help shape our services and define our service delivery approach. You will also contribute to Made Tech's growth, by working with marketing on thought leadership content, speaking at events and perform ...

Cheshire, our 900 colleagues help our customers throughout the UK, backed by the power of a £7.8 billion loan book. Job Description As our Service Delivery Manager, you will play a key role in ensuring the delivery of effective Operational service within our Tech function. You will play … active part in Major Incident Management, Service Reviews for Tier 1 suppliers, ensuring that our Tech Department meets its SLA with the business, internal customer reviews and business wide communication related to operational service and stakeholder management. Additionally, you will support IT Admin on invoicing, Group Procurement ...

ServiceNow across a number of key processes including Lead to Order, Project to Value, Order to Cash and Request to Resolve. The OneAdvanced IT Service Management team support the platform in service. The core elements are; platform, integration hub, Portal, CSM, ITSM and ITOM. We are currently seeking … eligible for a flexible working schedule that allows for a hybrid and in-office presence. You will work closely with the IT Service Desk, and cross functional business teams. Responsibilities Performing intermediate to advanced level development tasks within the ITSM/CSM/ITOM applications within the ServiceNow platform ...

title: L1 Service Desk Analyst Location: Nottingham Salary: £25,000 p/a (pro rata) Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years (pro rata), Group Life Insurance, Income Protection, Gym Discounts, Employee of the Quarter, Employee Referral program and many more. Passionate about … technology and helping people? As an L1 Service Desk Analyst in Nottingham, where you'll be the first point of contact for customers, resolving technical issues and ensuring a seamless support experience from start to finish. At XMA, technology is only part of the story. Our success is built ...

week work from client location This is Fixed term contract for 6 months with possible extension. Job Summary- Support Team Lead - Identity & Access Management (IAM) The Support Team Lead is responsible for the day-to-day management of operational support activities, ensuring incidents, service requests, and user … queries are handled efficiently and within agreed service levels. The role focuses on queue management, workload prioritisation, work allocation, escalation management, and driving timely resolution of support issues across the team. Key Responsibilities Monitor and manage support queues, ensuring incidents and requests are prioritised and progressed ...

Title : Support Team Lead - IAM Location: Leeds/Halifax/Manchester ( Hybrid mode at client location ) Job Summary- Support Team Lead - Identity & Access Management (IAM) The Support Team Lead is responsible for the day-to-day management of operational support activities, ensuring incidents, service requests, and user … queries are handled efficiently and within agreed service levels. The role focuses on queue management, workload prioritisation, work allocation, escalation management, and driving timely resolution of support issues across the team. Key Responsibilities Monitor and manage support queues, ensuring incidents and requests are prioritised and progressed ...

Title : Support Team Lead - IAM Location: Leeds/Halifax/Manchester ( Hybrid mode at client location ) Job Summary- Support Team Lead - Identity & Access Management (IAM) The Support Team Lead is responsible for the day-to-day management of operational support activities, ensuring incidents, service requests, and user … queries are handled efficiently and within agreed service levels. The role focuses on queue management, workload prioritisation, work allocation, escalation management, and driving timely resolution of support issues across the team. Key Responsibilities Monitor and manage support queues, ensuring incidents and requests are prioritised and progressed ...

Zaizi is seeking a Senior/Lead Service Delivery Manager to ensure the successful delivery, operational stability, and continual improvement of digital services for our Public Safety clients. Working closely with Product Managers, technical teams, and customer stakeholders, the Service Delivery Manager is responsible for ensuring that delivered … products continue to meet user and operational needs. The role focuses on providing excellent post-delivery support, maintaining strong customer relationships, and driving service improvements that maximise value throughout the product lifecycle. Requirements Role Objectives The following objectives represent the key responsibilities of this role. These will be discussed ...

Sept/Oct 2026: L2/L3 Support Engineer to join our project team, providing advanced Comarch technical support for a large-scale Inventory Management environment. Triaging, diagnosing + resolving complex Comarch incidents across: network inventory, service management, configuration management + data integration ensuring platform stability … service continuity for the client. Providing L2/L3 support for Comarch network inventory + service management, including troubleshooting of physical + logical resource (-eg- cables, hardware + GIS/address data). Diagnosing/resolving Comarch incidents related to service catalogue management, service ...

delivery of onsite managed services across assigned customer accounts. Acting as the primary post‐sales relationship owner, the role is accountable for customer satisfaction, service excellence, contract performance, renewals, and long‐term account growth. The role also provides direct line management and leadership to Electrosonic's onsite service teams located within customer environments across the UK. Working closely with Service Operations, Technical Support, Engineering, Sales, and Finance teams, the Customer Success & Onsite Services Manager drives customer success through proactive service management, data‐driven decision making, continuous improvement, and commercial stewardship. A key aspect ...

Atlassian/JSM Consultant (SC Cleared) *Remote* Role: Atlassian/JSM Consultant (SC Cleared) Specialism(s): Jira Service Management, Platform Configuration, Technical Enablement, Service Improvement Type: Contract, Daily Rate Pay Rate: £500 - £600 per day (Inside IR35) Duration: 6-12 Months (likely extension) Location: Fully Remote Security … Consultant (SC Cleared) We are seeking an experienced Atlassian/JSM Consultant to support the configuration, optimisation, and ongoing improvement of a Jira Service Management Cloud platform. This role is ideal for someone who enjoys building effective service solutions, improving operational processes, and enabling teams through smart ...

maintaining and improving business-critical platforms — ensuring they are secure, scalable, and aligned with operational needs. You’ll work collaboratively across engineering and service teams, contributing to technical delivery and continuous improvement. Your work at Leonardo UK will see you take the lead in solving customer problems … operation within mission‐critical communication environments..* Deliver engineering tasks within defined work packages, ensuring alignment with user needs, operational communication requirements, security requirements, and service-level objectives.* Contribute to application architecture, configuration, integration, and lifecycle activities under the guidance of senior engineers.* Collaborate with stakeholders across engineering, service ...

Whitbread, we're looking for a Service Delivery Manager (Product) to join our Technology & Data team and play a key role in ensuring our product services remain stable, resilient and fit for the future. In this role, you'll own the operational performance of a portfolio of business-critical … services, working closely with suppliers, stakeholders and technology teams to deliver excellent service outcomes and continuous improvement. Why You’ll Love It Here Healthcare : Family BUPA healthcare 10% matched pension Discounts : Up to 60% discount on Premier Inn stays and 25% discount on our Restaurant brand Annual Incentive ...

Service Protection Analyst (Change, Release, Transition) - 12 Month FTC Full-time Evelyn Partners is a UK leader in wealth management, providing personalised, expert investment management and financial planning advice to support clients in embracing what’s next. Our success hinges on our people and that … foundations for the future and guide them towards their goals. What will you be doing? We’re seeking a talented individual to join our Service Protection team in London on a 12 month FTC, which is responsible for supporting the delivery of safe, controlled, and high-quality change into ...