176 to 200 of 1,378 Service Management Jobs in England

exciting opportunity to join our team as a Problem, Incident & Change Manager! In this pivotal role, you will be responsible for ensuring the effective management of incidents, problems, and changes across the service landscape, maintaining service stability while driving continual service improvement. As the Problem, Incident … impact services, whilst leading the coordination and governance of major incidents, root cause investigations, and change activities. You will work closely with technical teams, service partners, stakeholders, and our extensive high-profile client network to minimise service disruption, improve operational resilience, and ensure changes are delivered safely ...

Service Desk Analyst - 1st & 2nd Line Support - Permanent c£30k - £35k + Excellent Benefits Package. North Cambridgeshire - 4 Days Per Week Onsite. Must be Eligible to work in the UK. Seeking to secure a technically capable, customer-focused IT Service Desk Analyst with 1st & some 2nd Line … delivering hands-on technical support across Microsoft 365, Cloud Services, Windows devices, Business Applications, User Account Administration & End-User infrastructure , alongside managing IT Incidents & Service Requests through to resolution. Working closely with internal Infrastructure teams, third-party suppliers & international IT colleagues, you will provide responsive and effective IT Support ...

Digital Service & Support Analyst (Maternity Cover) Customer Care/Call Center Ely Pl, London EC1N 6RY, UK Overview Application Digital Service & Support Analyst (Maternity Cover) Date posted: October 22, 2026 Fixed term Full-time Hybrid Who We Are LMG has been at the forefront of innovation within … Summary Responsible for supporting the day-to-day coordination of the Maintenance & Support function, using Freshservice to log, prioritise, track and progress incoming service requests and incidents. The role will ensure service activity is accurately recorded, communicated and escalated, while coordinating engineer schedules, planned maintenance and client requirements ...

sustainable by building trust in society through innovation. As an Infrastructure Technician you will contribute to this by supporting and augmenting the existing Shared Service to provide infrastructure support on a 24/7 shift pattern. Your role will involve: Event Management: Monitor Notifications and Events generated … automated systems and act as required when particular events/notifications occur. Incident Management: Incident logging, triage and assignment on multiply ITSM toolsets such as Jira Service Management and ServiceNow. Manage the Incident to resolution in conjunction with the 3rd parties, keeping the Service Desk record ...

Head of Release & Environment Management, London, LND, GB, EC2M 2AT SMBC: A trusted partner for the long term Here at SMBC Group, we want to help you find the next step in your career so read on to discover if this opportunity is the one for you. We like … experience, by joining us to support our clients transition to a sustainable future. Role Summary You will establish and lead the Release and Environment Management capability across SMBC EMEA, setting the strategy, operating model and governance for safe, consistent and efficient technology delivery. Working across technology and control functions ...

innovative IT solutions and professional services across the EMEA region. We work with organizations to support digital transformation, IT modernization, and high-quality technology service delivery. Job Summary Müller’s Solutions is looking for an experienced Service Delivery Manager with mandatory experience in the Airline/Aviation industry … work in Saudi Arabia The successful candidate will be responsible for managing end-to-end service delivery, maintaining strong client relationships, ensuring SLA and KPI compliance, and coordinating technical and operational teams to deliver high-quality IT services. Key Responsibilities Manage end-to-end IT service delivery ...

team of desktop support technicians in providing end-user solutions, resolving technical issues, and delivering excellent customer support.You will be responsible for team performance, service delivery, operational consistency, and the professional development of your team members. You will use metrics and reporting to monitor service levels, identify opportunities … improvement, and ensure alignment with Ryan's global Desktop Administration standards.You will support all aspects of end-user IT, including purchasing, vendor management, mobile devices, A/V equipment, desktops, laptops, endpoint security, patching, software licensing, and the coordination of technology deployments and office-related IT initiatives.Duties and responsibilities ...

will require the ability to gain (or already have Security Clearance) The successful candidate will be responsible for the delivery of the Change & Release Service to specific customers. Ensuring efficient and prompt handling of all Changes & Releases in a client’s infrastructure and to minimize the Risk and Impact … Request for Changes, are promptly and correctly approved by authorized approvers. Ensure all Change Requests & Releases are kept up to date on the Tool Management System with progress that occurs, including any actions to correct problems and/or to take opportunities to improve service quality. Ensure ...

Shape the future of IT service delivery on a global scale At Alliance, technology plays a critical role in enabling our business and supporting colleagues across the globe. We're looking for an experienced IT Supplier Delivery Manager to join our Group IT team and take ownership … strategic IT partner ecosystem, ensuring exceptional service delivery, strong supplier governance, and continuous improvement across our global operations. This is a highly visible role, working closely with our Systems & Technology Director, key business stakeholders, and external technology partners. You'll be responsible for managing Alliance's strategic IT service ...

seeking a Global Product Owner to lead the evolution of a global IT Service Desk, combining ownership of the ITSM platform with accountability for service performance, user experience, and operational excellence. You'll define the product roadmap, govern key ITIL processes, manage strategic service partners, and drive … platform, defining its roadmap, governance, and ongoing development. Govern core ITIL processes including Incident, Request, Problem, Change, and Configuration Management. Manage and challenge outsourced service partners, holding them accountable for agreed service levels and performance targets. Drive service improvement initiatives through automation, self-service, knowledge management ...

/deskside support agents. This role is central to Aurora’s IT support strategy, ensuring seamless global operations and delivering measurable outcomes, including improved service delivery, reduced incident recurrence, and high customer satisfaction. As the IT Site Support Manager, you will inspire and develop a high-performing team … customer-focused IT culture committed to excellence. You will oversee the resolution of local IT issues ensuring support requests are resolved within agreed Service Level Agreements (SLAs) to minimise business disruption. Additionally, you will manage the full lifecycle of end-user devices and IT assets, from onboarding to decommissioning ...

services across EMEA. Develop specialist teams and drive modernisation, automation and monitoring improvements to deliver reliable, well-controlled services. Essentials of the role Own service outcomes and platform strategy across IBM MQ, AutoSys and associated middleware services. Lead managers and technical specialists, building capability and coordinating delivery with global … Strengthen operational resilience, direct major incident recovery and ensure new or changed services are ready for production. Candidate requirements Proven leadership of middleware, production management or technology support functions within financial services. Experience accountable for IBM MQ and AutoSys or comparable workload automation services, including resilience, performance and lifecycle ...

ServiceNow platform. This role offers the opportunity to work closely with Product Owners, developers, administrators, and business stakeholders while developing expertise in product management, service management, and agile delivery. You will contribute to platform improvements, support service performance monitoring, and help deliver solutions that meet business … needs. Responsibilities Support the management of the ServiceNow product backlog. Gather and document business requirements. Write and refine user stories and acceptance criteria. Coordinate with stakeholders to understand business priorities. Assist with sprint planning, reviews, and backlog refinement. Monitor incidents, requests, and recurring issues to identify improvement opportunities. Help ...

ServiceNow platform. This role offers the opportunity to work closely with Product Owners, developers, administrators, and business stakeholders while developing expertise in product management, service management, and agile delivery. You will contribute to platform improvements, support service performance monitoring, and help deliver solutions that meet business … needs. Responsibilities Support the management of the ServiceNow product backlog. Gather and document business requirements. Write and refine user stories and acceptance criteria. Coordinate with stakeholders to understand business priorities. Assist with sprint planning, reviews, and backlog refinement. Monitor incidents, requests, and recurring issues to identify improvement opportunities. Help ...

Benefits Business Connectivity Reimbursement (Phone/Internet) Gym Membership or Equipment Reimbursement LinkedIn Learning Subscription Flexible Work Environment Tuition Reimbursement After One Year of Service Accelerated Career Path Award-Winning Culture & Community Outreach As our IT Desktop Services Manager, you will provide operational and people leadership for Desktop Administration … desktop support technicians in providing end-user solutions, resolving technical issues, and delivering excellent customer support. You will be responsible for team performance, service delivery, operational consistency, and the professional development of your team members. You will use metrics and reporting to monitor service levels, identify opportunities ...

Team We're looking for an experienced Solution Sales Executive to join our EMEA Solution Sales team, reporting to the Manager of Solution Sales, Service Collection. You’ll drive adoption of our Service Collection across accounts across the Nordics region - working closely with Account Executives, Solution Engineers, Partner … migration and expansion. Why join this team? Be the ITSM/ESM Expert: You're the Subject Matter Expert and primary advocate for our Service Management capabilities across Central and Eastern Europe - helping define how Atlassian wins in AI-powered service management across markets with different ...

permanent and temporary staff, and challenges in sourcing specialised talent for niche industries. These sector-specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions. Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational … Contract With A Local Authority Job Purpose The Senior Systems Support Analyst/Team Leader serves as the highest technical escalation point within the Service Desk, leading the investigation and resolution of complex and business-critical IT incidents. The role provides technical leadership, mentoring, and guidance to Service ...

Operations Manager - Service Support Desk Kingston-Upon-Thames (4 days in office, 1 day from home) Full time - 37.5 hours Crew Clothing Company was founded in Salcombe in 1993. Today Crewis a great British brand, and our success lies in our authentic passion forproducing great looking, well-made clothes. … Hands-on experience of Incident Management andescalation handling. Experience working with third-party suppliersand service providers. Ability to define, implement and embed servicemanagement processes. Strong stakeholder management andcommunication skills. Experience producing service performancereporting and insights. Practical experience with ITSM tools (e.g.ManageEngine, ServiceNow, Jira). Experience supporting ...

Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden. IT Infrastructure Core Service Manager This role forms part of a distributed, global infrastructure team responsible for the availability, security, resilience and support of hybrid on-premises … cloud infrastructure, with proactive monitoring, automation and lifecycle management. Manage the outsourced managed service provider (MSP) delivering core infrastructure and cloud services, including cloud platforms, data centre hosting, compute, storage, virtualisation, identity, networking, monitoring, backup and recovery. Retain internal ownership of service outcomes, priorities, risks and escalations ...

ITIL 2011 best practices. Capable of handling end to end ITSM implementation. Provide guidance and support to delivery teams in implementing and improving service management processes. Should be able to define process KPI’s and metrics to monitor and manage process performance. Capable of conducting process maturity assessments …/gap analysis as per ITIL/ISO 20000 best practices and prepare management reports. Able to align IT service management processes as per customer needs and industry leading practices. Participate in internal audits. Aware of various service management tools like BMC Remedy, ServiceNow ...

Description: Job Title: Service Analyst Rate: £460 Clearance Required: BPSS Duration: 6 months Location: Telford with 2 days/week in office IR35 Status: Capgemini Mandated PAYE only Job Description: Description and Location Digital is focused on helping the client engage with citizens. Join a team that imagines … removing barriers and creating meaningful, life-enhancing experiences for all. By placing people at the centre of everything we do, we will reimagine public service as a force for dignity, opportunity, and trust in a digital age.? Digital Platforms Run and Change is focused on running and evolving ...

DescriptionRole: Senior Consultant – Service Transition & DeliveryLocation: London/HybridClearances: Internal Background Check (DBS)/Eligible for Security Clearance About usSolirius Reply, part of the Reply Group, is a technology consultancy and digital transformation partner that helps organisations solve complex challenges through strategy, design, engineering, and delivery.We work closely with … Housing, Communities and Local Government, UEFA, International Olympic Committee, and Mercedes-Benz. Our services span the full digital delivery lifecycle, including architecture, engineering, delivery management, user-centred design, business analysis, data, DevOps, and AI.We operate as a collaborative and inclusive organisation that empowers our people to take ownership, innovate ...

ITSM Consultant – Halo Chance for an ITSM consultant to join a rapidly expanding, internationally acclaimed IT service management provider at the forefront of AI innovation in the space. ITSM is at the heart of this business, offering the chance to work with household-name, CV-enhancing clients … high-profile service management projects. This is a full lifecycle consultancy role, guiding clients through solution design, configuration, testing, deployment and continual improvement. You’ll combine a strong technical capability with a practical ITSM knowledge, translating business requirements into scalable HaloITSM solutions, advising stakeholders and working closely with ...

Housing, Communities and Local Government, UEFA, International Olympic Committee, and Mercedes-Benz. Our services span the full digital delivery lifecycle, including architecture, engineering, delivery management, user-centred design, business analysis, data, DevOps, and AI. We operate as a collaborative and inclusive organisation that empowers our people to take ownership … skills and a consultative approach, you’re comfortable engaging with clients, understanding their needs, and translating them into effective outcomes. The Role: As a Service Transition Manager, you will play a key role in moving services from delivery into live support, helping create a smooth handover into business ...

Must be willing and eligible to go through the SC Clearance process We are seeking an experienced Data Storage Solution Architect to join the Service Operations team supporting the clients account. This is a key position within the Hybrid Delivery organisation, helping to deliver critical project and operational outcomes … high-quality storage architecture services across business-critical customer workloads. About The Team The Data Storage Solution Architect will be a member of Service Operations within the clients account. Service Operations forms part of the wider Hybrid Delivery organisation, which is responsible for: Managed Services and Applications Multi ...