176 to 200 of 343 Service Management Jobs in England

Remote Asset Management Ltd (R.A.M.), a private equity-backed technology company, delivers innovative fleet management and field service solutions that help organisations optimise their operations. With over 2 million monthly platform logins and a rapidly expanding customer base across the UK and North America … growth journey. Further strengthening our position in the market, RAM was acquired by Kerridge Commercial Systems (Klipboard) in 2025, aiming to enhance field service management product suites and provide more comprehensive solutions to clients. With a commitment to innovation and customer satisfaction, RAM continues to support businesses ...

aligning our solutions to client needs and business goals. You will build strong relationships with stakeholders, provide proactive technical support, and identify opportunities for service improvement and growth. Key Responsibilities: Client Engagement & Relationship Management: Act as the primary technical contact for assigned clients and maintain trusted relationships with … stakeholders. Lead regular service reviews, including quarterly business reviews and roadmap discussions. Technical Strategy & Advisory: Gain an in-depth understanding of client IT environments, business priorities, and challenges. Offer expert guidance on IT best practices, solution optimisation, and innovative technology adoption, including networks, cloud services, cybersecurity, and workplace technologies ...

aligning our solutions to client needs and business goals. You will build strong relationships with stakeholders, provide proactive technical support, and identify opportunities for service improvement and growth. Key Responsibilities: Client Engagement & Relationship Management: Act as the primary technical contact for assigned clients and maintain trusted relationships with … stakeholders. Lead regular service reviews, including quarterly business reviews and roadmap discussions. Technical Strategy & Advisory: Gain an in-depth understanding of client IT environments, business priorities, and challenges. Offer expert guidance on IT best practices, solution optimisation, and innovative technology adoption, including networks, cloud services, cybersecurity, and workplace technologies ...

senior accountability for the consolidation of a Top Secret (TS) digital workplace, bringing desktop and deskside services from four agencies into a single, secure service model under a new contract. Working from bid stage through mobilisation and delivery, you will define the approach to integration and transition and oversee … delivery of a complex, multi-agency programme spanning technology, service operations, security, and adoption. The role focuses on stabilising, integrating, and optimising services while navigating differing security requirements, organisational cultures, and legacy environments through strong governance and assured execution. Key Responsibilities Own the transition and transformation approach, including roadmap ...

Technical consultant required for my rapidly growing organisation. You will look after the Delivery of high-quality service and consultancy to meet customer and business requirements. Provide support to ongoing and new projects across a plethora of technologies, rapidly adapting to fulfil requirements in a fast-paced business sector. … Responsibilities Hold and Maintain a High level of Security clearance. Undertake customer project activities to deliver both company specific and third-party solutions. Management of planning, delivery and implementation of these solutions. Undertake delivery of internal or R&D projects as required. Produce accurate and comprehensive up to date ...

private sector customers. The Role We are seeking a Senior Systems Support Engineer to support the operational delivery and maintenance of enterprise endpoint management and patching solutions across a large-scale corporate IT environment. The successful candidate will be responsible for maintaining endpoint management platforms, delivering software deployments … also involves root cause analysis, technical project delivery, and ensuring compliance across end-user environments. Key Responsibilities Ensure the availability and performance of endpoint management and software deployment platforms. Manage and maintain services including: Patch Management OS Provisioning Software Distribution Endpoint Configuration Develop and maintain operational processes relating ...

Service Desk Analyst Annual Salary: £26,000 - £30,000 (depending on experience) Location: Newton Abbot Job Type: Full-time We are seeking a highly organised and technically proficient ICT ServiceDesk Support Analyst to join our clients dedicated ICT support team. This role involves supporting approximately 300 users, providing both … Person & Desk-side Support: Provide a visible and proactive in-person support presence, resolving hardware and software issues directly at the user's workstation. Service Desk Excellence: Responsible for meticulous ticket logging and documentation, ensuring every incident is accurately tracked within our ITIL-aligned service desk. Microsoft ...

seeking an experienced Service Lead to manage and optimise end-to-end facilitation and administrative support services across a large, complex, multi-stakeholder programme within a highly regulated environment. Key Responsibilities Lead ITIL-aligned service delivery, driving performance against SLAs/KPIs Own governance frameworks, reporting cycles …/Six Sigma methodologies Optimise workflows and introduce automation to improve efficiency Lead and develop high-performing facilitation and admin teams Tools & Environment ServiceNow (service management) MS365 (SharePoint, Teams, Excel) Power BI (dashboards & reporting) Jira/Confluence (workflow & knowledge management) Structured governance frameworks and automation tooling Experience ...

Data Analyst Location: Durrington, West Sussex - Hybrid working (attendance required for key stakeholder sessions) Rate: £400 per day (Umbrella) Reporting to: Service Design & Transition Lead We're looking for an experienced Service Data Analyst to support the definition and implementation of application and service criticality across … organisation. This is a high-impact contract role where your work will directly inform strategic decision-making, including service tiering, resilience planning (RPO/RTO), investment priorities and risk management. The Role You'll be responsible for collating, validating and analysing data from application workshops to establish a clear ...

incidents across various systems Manage incidents through to resolution in collaboration with third-party vendors. Maintain accurate and up-to-date records across all service management tools. Schedule and coordinate engineering visits, ensuring optimal resource allocation. Liaise with customers and stakeholders to provide timely updates and support. Essential … Skills & Experience Proven experience in incident resolution and/or secure IT infrastructure management Strong background in customer service Confident in diary management and coordinating field-based teams Experience working with third-party suppliers and service providers Proficient in Microsoft Office (Excel, Outlook, Word, etc. ...

Manager to oversee and coordinate a team of IT Field Engineers supporting a large European retail estate. This role is responsible for scheduling, job management, and day-to-day operational delivery of break-fix services for EPOS systems across multiple retail sites. The successful candidate will … link between the Support Desk, Field Engineers, and wider stakeholders, ensuring service levels are consistently met. Key Responsibilities Manage and schedule IT Field Engineers across Europe, ensuring efficient deployment and coverage. Oversee break-fix maintenance of EPOS units across a large retail store network. Use Fieldmotion to manage jobs ...

Project Manager Purpose of the role: We are seeking an experienced IT Project Manager with a strong background in Managed Service Provider (MSP) environments. As an IT Project Manager, you will be responsible for overseeing and managing the successful execution of IT projects, ensuring timely delivery, and maintaining exceptional … client satisfaction. The ideal candidate will have a deep understanding of IT infrastructure, strong project management skills, and the ability to collaborate effectively with cross-functional teams. Responsibilities: 1. Project Planning and Execution: Define project scope, objectives, and deliverables in collaboration with clients, stakeholders, and team members. Develop comprehensive ...

experienced MSP professional ready to take true ownership of technical operations and make a measurable impact? A well-established, tight-knit Managed Service Provider based in Tadley is looking for a IT Operations Manager to lead and continuously improve the day-to-day IT service delivery … business. You'll manage two existing Senior Engineers and act as the crucial link between service delivery, engineering, and the leadership team. The Role: As IT Operations Manager, you'll be responsible for: Leading, mentoring, and developing the technical team - managing workloads, running 1-2-1s, and driving ...

exciting opportunity has opened for an experienced IT Service Desk Engineer to join a dynamic IT team in the Lincoln office. Regular travel to other office locations is expected, so having access to personal transport is beneficial but not essential. THE ROLE: As an IT Service Desk Engineer … department. You will provide timely updates and ensure issues are handled with the appropriate priority and attention. This role requires strong customer service skills, the ability to communicate solutions clearly and confidently, and a broad technical knowledge across various technologies and products. Key responsibilities: - Provide professional, courteous support ...

Duties will include, but are not limited to: Provide 1st and 2nd line IT support to users across the Europe region, resolving incidents and service requests via Southco’s service desk ticketing system in line with agreed service levels Diagnose, troubleshoot, and resolve IT issues relating … Southco’s IT and security standards Maintain accurate ticket records and technical documentation, ensuring all actions, resolutions, and updates are clearly logged within the service management system Collaborate with global IT colleagues and third‐party suppliers to support service delivery, system upgrades, and routine maintenance activities Support ...

Service Desk Analyst, First Line Support Engineer, Windows 10/11- local to the Salisbury area, is required for our services client. Paying £30K-35K per year (dependent upon experience) with excellent benefits and the opportunity to become certified in ITIL v.4 and Comptia as well as SC Security … Analyst, IT Support Analyst looking for technical growth in ITIL and Comptia. What You’ll Do: Provide IT support to users via the IT Service Desk-mainly over the phone, but also sometimes in person. Handle and manage incoming calls and online requests and log within the Service ...

operate by delivering smarter and more efficient systems. Due to a large-scale digital transformation, they are keen to appoint an Application Support Analyst (Service Desk) paying a salary range up to £45,000 with a hybrid working model from the Warwick offices. Application Support Analyst (Service Desk … line support experience Monitor tickets, improve data quality, chase updates Document and implement processes Interest/Knowledge of automation ITSM knowledge (incident, problem, change management) External client support - Essential Manage and resolve client facing support tickets Triage issues, investigate and understand root cause analysis Improve service performance Implement ...

Road Network, and enable emerging technologies such as connected and autonomous vehicles. As Principal Machine Learning Engineer, you will lead the strategic direction, risk management, and continuous improvement of production AI/ML products and services that support critical business decision-making. Working closely with Digital Services teams … operation of AI/ML products and services in production, maximising the value and adoption of data-driven decision making across the business. Own service performance and continuous improvement, ensuring robust IT Service Management, regulatory compliance, model risk management, ethical AI standards, and ongoing enhancements ...

Road Network, and enable emerging technologies such as connected and autonomous vehicles. As Principal Machine Learning Engineer, you will lead the strategic direction, risk management, and continuous improvement of production AI/ML products and services that support critical business decision-making. Working closely with Digital Services teams … operation of AI/ML products and services in production, maximising the value and adoption of data-driven decision making across the business. Own service performance and continuous improvement, ensuring robust IT Service Management, regulatory compliance, model risk management, ethical AI standards, and ongoing enhancements ...

Road Network, and enable emerging technologies such as connected and autonomous vehicles. As Principal Machine Learning Engineer, you will lead the strategic direction, risk management, and continuous improvement of production AI/ML products and services that support critical business decision-making. Working closely with Digital Services teams … operation of AI/ML products and services in production, maximising the value and adoption of data-driven decision making across the business. Own service performance and continuous improvement, ensuring robust IT Service Management, regulatory compliance, model risk management, ethical AI standards, and ongoing enhancements ...

Road Network, and enable emerging technologies such as connected and autonomous vehicles. As Principal Machine Learning Engineer, you will lead the strategic direction, risk management, and continuous improvement of production AI/ML products and services that support critical business decision-making. Working closely with Digital Services teams … operation of AI/ML products and services in production, maximising the value and adoption of data-driven decision making across the business. Own service performance and continuous improvement, ensuring robust IT Service Management, regulatory compliance, model risk management, ethical AI standards, and ongoing enhancements ...

Road Network, and enable emerging technologies such as connected and autonomous vehicles. As Principal Machine Learning Engineer, you will lead the strategic direction, risk management, and continuous improvement of production AI/ML products and services that support critical business decision-making. Working closely with Digital Services teams … operation of AI/ML products and services in production, maximising the value and adoption of data-driven decision making across the business. Own service performance and continuous improvement, ensuring robust IT Service Management, regulatory compliance, model risk management, ethical AI standards, and ongoing enhancements ...

Road Network, and enable emerging technologies such as connected and autonomous vehicles. As Principal Machine Learning Engineer, you will lead the strategic direction, risk management, and continuous improvement of production AI/ML products and services that support critical business decision-making. Working closely with Digital Services teams … operation of AI/ML products and services in production, maximising the value and adoption of data-driven decision making across the business. Own service performance and continuous improvement, ensuring robust IT Service Management, regulatory compliance, model risk management, ethical AI standards, and ongoing enhancements ...

Cloud and SaaS, transitioning clients support, collaboration and productivity environments to a modern OpEx based model while keeping a focus on security and service-oriented architectures. Taking clients on this journey often requires significant cultural change and the implementation of new ways of working. We guide our clients through … automation, and experience improvement. Design and implement AI use cases, including intelligent assistants, workflow automation, knowledge retrieval, and predictive insights. Drive adoption and change management, including training, communications, and user readiness activities. Establish governance frameworks for responsible AI usage, data protection, and compliance across workplace tools. Partner with vendors ...

will shape the solution and transformation approach during bid stage and, on award, own delivery of a complex multi‐agency programme covering technology, service operations, SIAM, security assurance and change. Key Responsibilities Lead transition and transformation from bid through delivery and BAU handover Own the transformation strategy, roadmap, governance … stakeholders across multiple agencies Drive measurable benefits in cost, risk and user experience Key experience: 10–15+ years leading large‐scale digital workplace or service transformations Delivery in TS/DV‐cleared environments (government, defence or intelligence preferred) Strong executive stakeholder management across multiple organisations Endpoint, identity ...