201 to 225 of 1,378 Service Management Jobs in England

professionals need to navigate complexity and obtain accurate, real-time information quickly. For more information, visit www.alpha-sense.com. Come join us. The Manager, IT Service Delivery owns the day-to-day technology experience for AlphaSense employees across their region and is the bridge between global strategy and local execution. … will lead the regional service desk teams, own service performance and incident response, and make sure the region runs autonomously - but not independently - within the global IT service delivery framework. This role is based in London and carries responsibility for EMEA, plus escalation coverage for APAC (Singapore ...

POSITION SUMMARY The Service Desk Analyst plays a critical role in providing top-tier technical support to end users, serving as the first point of contact for all IT-related issues. You will manage, triage, and resolve tickets efficiently, ensuring customers receive timely and accurate solutions. Your work will … directly contribute to high user satisfaction through exceptional customer service, technical troubleshooting, and ticket management. EDUCATION AND EXPERIENCE IT support experience focused on triaging tickets and resolving end-user issues. Proficiency in IT service management tools and ticketing systems. Customer service experience: Proven ability to handle ...

+ Benefits + Pension + Holiday Are you an experienced HaloITSM professional looking for the opportunity to lead client implementations, shape service management solutions and join a globally recognised ITSM specialist where you can play a key role in delivering transformational outcomes for enterprise customers? This … excellent opportunity to join a market-leading service management organisation, working on the full lifecycle of HaloITSM projects from discovery and solution design through to configuration, deployment and continual improvement. In this customer-facing role, you will work closely with clients to understand their service management ...

+ Benefits + Pension + Holiday Are you an experienced HaloITSM professional looking for the opportunity to lead client implementations, shape service management solutions and join a globally recognised ITSM specialist where you can play a key role in delivering transformational outcomes for enterprise customers? This … excellent opportunity to join a market-leading service management organisation, working on the full lifecycle of HaloITSM projects from discovery and solution design through to configuration, deployment and continual improvement. In this customer-facing role, you will work closely with clients to understand their service management ...

Change, Configuration & Release Analyst - IT Service Delivery Full-time Come join us and make a difference in the world. Discover more at www.necsws.com We're looking for an organised and proactive individual to join our Change, Configuration & Release team within IT Service Delivery. This is an excellent opportunity … someone with experience in Service Delivery, IT Operations, IT Support, Service Desk, Project Coordination or a similar environment who is looking to develop a career in IT Service Management. Previous Change or Release Management experience is beneficial but not essential. We are looking for someone with ...

Title: Client Service Delivery, Sr Manager Location: West Midlands (Birmingham) Salary: Competitive Career Level: CL6 Please note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent … work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO As a Team You will be part of the Service Delivery Team responsible for the end-to-end delivery of infrastructure and cloud services to our clients. Operating from our Birmingham UK office, the team ...

Description Are you ready to take ownership of essential business services that support national security and public sector operations? At Leonardo UK, our Service Delivery Managers play a key role in ensuring services are delivered effectively, meet operational and compliance standards, and evolve to support changing business needs. … work across teams to coordinate service delivery, resolve issues, and contribute to service improvement initiatives — helping ensure our services remain resilient, customer-focused, and aligned with business priorities. Your Impact Your work at Leonardo UK will see you take the lead in solving customer problems in an agile ...

title: Service Transition Lead Contract type: Fixed Term (24 Months) Location: Manchester Salary: Manchester £55,000 - £60,000 Working arrangements: Hybrid, with a minimum of 2 days per week in the office Support the successful transition of critical technology services that support millions of learners across the UK. This … stakeholders to influence how services are introduced, ensuring change is delivered successfully and sustainably across a complex technology landscape. If you're an experienced service transition professional looking to operate at a strategic level and shape best practice, this role offers both challenge and impact. You'll support ...

science, and aerospace technology to tackle global challenges - from protecting people and critical infrastructure to exploring space. We offer a unique surveillance-as-a-service solution that delivers real-time intelligence, enhancing maritime safety and saving lives. Our products and services support strategic and operational decisions in the most … place for you. Overview We are looking for an IT Operations Lead to take ownership of corporate IT operations, infrastructure delivery, operational stability, and service maturity across the organisation. You will work closely with Cyber Security, Product Security, Engineering, internal stakeholders, and a co-managed MSP environment to maintain ...

looking for a Senior ServiceNow Developer to join our Group Information Services team at Computacenter. This is an excellent opportunity to join a thriving Service Management Systems team, working on critical 24/7 ServiceNow platforms used by Computacenter, our customers and third parties around the world. … Developer or Consultant on medium to large-scale ServiceNow platforms. Strong understanding of ServiceNow development and configuration best practices. Extensive experience working within IT Service Management environments and a strong understanding of ITIL principles. Strong hands-on experience developing and configuring ServiceNow solutions, with the ability to understand ...

operational delivery of technology services, ensuring services are delivered effectively, efficiently and in line with agreed standards and performance targets. This role owns service execution and performance, operational coordination, incident response and supplier delivery across technology operations. Working closely with the Technology Services Manager, this role is accountable … executing agreed processes and delivering defined service outcomes.Please note, as part of our Seasalt Connected approach to ways of working, this role will be based flexibly across our Cornwall head office locations (minimum 40% of working week but the nature of some roles may require more working time ...

Contract Project Manager Leeds £500-600 for a Financial Services client delivering a high-impact programme: migrating an end-user estate from one Managed Service Provider (MSP) to another. This is a highly controlled transition within a regulated market , where governance, auditability and risk management are just … important as delivery speed. You’ll own the end-to-end plan and execution across people, process and technology—ensuring a clean service handover, stable operations, and strong stakeholder confidence throughout the migration. What you’ll be doing This is a delivery-focused contract role with heavy governance ...

days per week in the office Are you looking to take the next step in your IT career and move into IT Change Management? This is an excellent opportunity for someone looking to transition into IT Change Management, with full training, support and upskilling provided to help … develop your knowledge and build a long-term career in this area. We're particularly interested in candidates with a background in IT Support, Service Delivery, IT Operations, IT Service Management or Project Coordination who have a good understanding of IT environments and enjoy working with processes ...

experienced Transition Project Manager to lead the successful transition of a large-scale operational technology programme from project delivery into business-as-usual (BAU) service operations. This is a critical role responsible for planning, coordinating and delivering all transition activities, ensuring operational readiness across service management, engineering … functions and customer operations. Working with both project delivery and operational teams, you will ensure all contractual, technical and operational obligations are met before service acceptance. You will manage multiple stakeholders, coordinate transition plans, mitigate risks and ensure a seamless handover with minimal operational disruption. Key Responsibilities Lead ...

seeking a Global Product Owner to lead the evolution of a global IT Service Desk, combining ownership of the ITSM platform with accountability for service performance, user experience, and operational excellence. You'll define the product roadmap, govern key ITIL processes, manage strategic service partners, and drive … platform, defining its roadmap, governance, and ongoing development. Govern core ITIL processes including Incident, Request, Problem, Change, and Configuration Management. Manage and challenge outsourced service partners, holding them accountable for agreed service levels and performance targets. Drive service improvement initiatives through automation, self-service, knowledge management ...

Excellence Location : London/Peterborough (Hybrid) Contract : Permanent, Full Time We're seeking an experienced Head of Operational Excellence to lead the evolution of service management, support operations and reliability practices across BTS. This role will play a critical part in ensuring our technology services are resilient, scalable … shape a culture of continuous improvement across the organisation. What you'll be doing Define and deliver the Operational Excellence strategy across BTS. Lead service management, support operations and reliability engineering capabilities. Modernise support services through automation, self-service and AI-enabled solutions. Transform the User Support ...

Excellence Location : London/Peterborough (Hybrid) Contract : Permanent, Full Time We're seeking an experienced Head of Operational Excellence to lead the evolution of service management, support operations and reliability practices across BTS. This role will play a critical part in ensuring our technology services are resilient, scalable … shape a culture of continuous improvement across the organisation. What you'll be doing Define and deliver the Operational Excellence strategy across BTS. Lead service management, support operations and reliability engineering capabilities. Modernise support services through automation, self-service and AI-enabled solutions. Transform the User Support ...

Atlas Technica is seeking a Service Management Analyst to join our growing Service Management team. This is a proactive, client-facing role responsible for improving service performance, driving accountability, and coordinating cross-functional resolution of incidents, problems, risks, and service-improvement initiatives across assigned … client environments. The role leads ITIL-aligned Incident and Problem Management activities, supports Major Incident Management events, monitors client service #J-18808-Ljbffr ...

Title: Service Delivery Lead Salary: £29,650 - £37,000 per annum Hours per week: 35 hours Location: At IOSH, we embrace hybrid working because we believe it's the key to achieving work-life balance, strategic success and fostering our collaborative culture. You'll be required to work from … existing right to both live, and to work in the UK. Closing date: 11 November 2026 About the role We are looking for a Service Delivery Lead within our Technology team. This newly created role brings an opportunity to play a key role in shaping and delivering high quality ...

Title: Service Delivery Lead Salary: £29,650 - £37,000 per annum Hours per week: 35 hours Location: At IOSH, we embrace hybrid working because we believe it's the key to achieving work-life balance, strategic success and fostering our collaborative culture. You’ll be required to work from … existing right to both live, and to work in the UK. Closing date: 11 November 2026 About the role We are looking for a Service Delivery Lead within our Technology team. This newly created role brings an opportunity to play a key role in shaping and delivering high quality ...

speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW. The Service Enablement Coordinator is responsible for ensuring that all Service Desk coworkers are trained to the same level in terms of undertaking activities within … with internal and external stakeholders. The role will also work closely with the Learning and Development team to assist in the delivery of non-Service Desk specific training. What you will do Provide training and coaching to Service Desk coworkers on providing excellent customer service Provide training ...

solutions that truly matter. About the Role We are looking for an experienced Workday Technical AMS Lead – Financials to lead technical application support, integration management and enhancement delivery for Workday Financials clients. You will take ownership of the technical Application Managed Services (AMS) function, ensuring integrations, reporting, security … related technical components operate reliably and efficiently. You will manage incidents and problems, deliver enhancements, maintain service levels and work closely with finance, IT and third-party stakeholders. The ideal candidate will combine strong hands-on Workday technical expertise with experience in AMS or post-go-live support, service ...

excellent opportunity to join our team as a SIAM Event Analyst. In this role, you will be responsible for monitoring, analysing, and coordinating the management of IT events across a multi-supplier service environment. You will play a key role in ensuring that events are identified, assessed … escalated appropriately to minimise service disruption and maintain operational stability. Working within the SIAM function, you will collaborate closely with internal support teams and external service providers to drive effective event management practices, improve service performance, and support the continuous enhancement of operational processes. Your ability ...

This isn't a generalist leadership role. We're not looking for broad IT leadership experience with service management as a side note — we want someone who's built and scaled a global Service Desk and ITSM function from the ground up, lives in SLAs, XLAs … rapidly evolving world". About the Role: Every school, student and colleague at Cognita depends on flawless technology experience. As Head of IT Service Management, you'll own that experience worldwide - leading our global IT Service Desk and building the ITSM capabilities that keep it running, backed ...

Service Desk Team LeadYou may choose to display a cookie banner on the external site. You must specify the message in the cookie banner and may add a link to a relevant policy. If you are unfamiliar with these requirements, please seek the advice of legal counsel.# Newcastle Building … Society Careers## IT Service Desk Team LeadApply: Cobalt Business Park, Newcastle Upon Tyne: Full time: Posted Yesterday: End Date: November 11, 2026 (4 days left to apply): JR943**Job Posting Title**IT Service Desk Team Lead**Salary Band**£33,709 - £43,783Grade: LC2**Job Description****About the Role ...