451 to 475 of 1,462 Service Management Jobs in England

busy electronic FX trading and sales environment. This role combines hands-on platform engineering with Product Owner ownership: contributing to technical delivery, strengthening service resilience, and helping turn stakeholder priorities into a clear, actionable team backlog. The team The London eFX platform team supports, maintains and develops trading technology … within the Financial Markets Technology domain. We work in an agile delivery model and focus on reliable service, secure change, observability, automation, and continuous improvement. You will work closely with engineers, front-office stakeholders, IT management, tribe product managers and chapter leads to keep the platform stable today ...

network hardware, software, and communication links. This individual will also analyse and resolve network hardware and software problems by participation in the client Service Management processes. Ensuring any issues are resolved in a timely and accurate fashion in alignment with agreed SLA’s. Key Responsibilities Plan and execute … Manage network support cases to enable fast resolution that exceeds our customers’ expectations. Ensuring accurate recording of all cases using the Company’s ticket management tool and closing within agreed timeframes. Using the central document repository, to ensure knowledge sharing across the team and enable best practice. Supporting ...

summary Ashford and St Peters Hospitals NHS Foundation Trust (ASPH) are looking to recruit a new Digital Service Desk Technician to our proactive team. We provide a supportive environment which encourages self-development and allows staff to set time aside for further education. We encourage our Service Desk … close early, so early application is encouraged.For more information about careers at ASPH please visit:www.asph-careers.org Job description Job responsibilities The Digital Service Desk Technician provides the first point of contact for users experiencing difficulties with IT systems and services. The successful applicant will deliver high quality telephone ...

track record in leading IT projects, optimising system performance and ensuring compliance with industry standards for UK and International offices. Key Duties: IT Infrastructure Management Stakeholder Management Cybersecurity Project Management Technical Expertise Global Support/ERPs Polices & Procedures Budget & Cost Management Continuous Improvement Qualifications: Degree … information management, business administration, industrial engineering, business informatics) or comparable education Required Experience/Skills: 5 – 10 years experience in IT infrastructure management, systems administration, and network operations Proven experience in managing an IT team, including mentoring and development Project management experience, including successful planning, execution ...

maintain core infrastructure platforms including Windows Server, Active Directory, Microsoft Entra ID (Azure AD), Hyper‐V, storage and backup environments. Support system monitoring, patch management, vulnerability remediation and disaster recovery activities to ensure secure and resilient services. Troubleshoot and resolve infrastructure, server and application issues, providing technical expertise across … Hyper‐V PowerShell Backup and Disaster Recovery solutions Storage platforms SCCM/Microsoft Configuration Manager SCVMM HPE Infrastructure SolarWinds Networking technologies Security and vulnerability management tools IT Service Management platforms What We're Looking For Essential At least 3 years' experience in an Infrastructure Engineer, Systems Engineer ...

invest in you!. Job DescriptionHere at Version 1, we are currently recruiting for a senior ServiceNow Architect to join our thriving managed service practice. If you want to be involved in delivering value, innovation, and excellence with our customers, we would love to hear from you. ASPIRE … Version 1 managed service framework that is currently transforming the way our customers consume services. The framework is continually evolving to ensure we are always delivering next generation services. Technology plays a key part in providing the underlying platform and capabilities. We are seeking a creative and experienced individual ...

Service Desk Manager Derbyshire| Hybrid - 3 days onsite | We're recruiting exclusively for a Service Desk Manager to join a large, established technology function supporting approximately 4,000 users across 370 sites globally. You will lead a team of seven across the Service Desk, taking ownership … service performance while helping shape how the function develops as the business continues to grow. This is more than a role focused on ticket queues and SLAs. The business has expanded quickly, creating a genuine opportunity for someone to come in, review existing ways of working and help define ...

Role: Senior Service Desk Analyst (2nd Line)Location: Leicester, UK (Hybrid) About the Role Reporting to the Service Desk Manager, you'll be the go-to technical expert on the Service Desk, handling escalations, supporting major incidents and helping to keep service standards high. Alongside … Offering technical advice, guidance and hands-on support to First and Second Line colleagues. Acting as the escalation point for complex incidents, problems and service requests. Picking up and resolving Second Line tickets within agreed service levels when the team needs extra support. Keeping an eye on ticket ...

adoption planning. Work closely with Change Managers, Business Analysts, and Operational Leaders to embed new ways of working. Consider support models, operating procedures, and service management implications when defining transformation approaches. Ensure technology decisions are aligned with business outcomes and end-user needs. Delivery Leadership Lead multidisciplinary teams … Demonstrated ability to engage and influence senior executive stakeholders. Experience developing transformation business cases, roadmaps, and operating models. Strong understanding of programme governance, risk management, and delivery methodologies. Experience leading business change activities associated with technology transformation. Desired Technical Background Experience in several of the following areas: Application Modernisation ...

adoption planning. Work closely with Change Managers, Business Analysts, and Operational Leaders to embed new ways of working. Consider support models, operating procedures, and service management implications when defining transformation approaches. Ensure technology decisions are aligned with business outcomes and end-user needs. Delivery Leadership Lead multidisciplinary teams … Demonstrated ability to engage and influence senior executive stakeholders. Experience developing transformation business cases, roadmaps, and operating models. Strong understanding of programme governance, risk management, and delivery methodologies. Experience leading business change activities associated with technology transformation. Desired Technical Background Experience in several of the following areas: Application Modernisation ...

adoption planning. Work closely with Change Managers, Business Analysts, and Operational Leaders to embed new ways of working. Consider support models, operating procedures, and service management implications when defining transformation approaches. Ensure technology decisions are aligned with business outcomes and end-user needs. Delivery Leadership Lead multidisciplinary teams … Demonstrated ability to engage and influence senior executive stakeholders. Experience developing transformation business cases, roadmaps, and operating models. Strong understanding of programme governance, risk management, and delivery methodologies. Experience leading business change activities associated with technology transformation. Desired Technical Background Experience in several of the following areas: Application Modernisation ...

Manager, Technical Account Management Department: Cyber Services and Capabilities Employment Type: Full Time Location: GBR Manchester Hardman Boulevard Description The Manager Technical Account Management is responsible for leading, developing, and supporting a high-performing team of Technical Account Managers while maintaining their own portfolio of strategic customers. Working … alongside a peer TAM Manager, this role helps drive consistency, customer satisfaction, service quality, and continuous improvement across the global TAM function spanning the United Kingdom, Netherlands, Australia, and Manila. This is a player-coach role, balancing people leadership with hands-on customer engagement. The role holder directly manages ...

foster them,it’sdeeply embedded within our DNA. Invest in us andwe’llinvest in you!. Job Description ASPIRE is Version 1 managed service framework that is currently transforming the way our customers consume services. The framework is continually evolving to ensure we are always delivering next generation services. … team members and stakeholders At least 2 of the following certifications; Certified Technical Architect (Preferred) Certified System Administrator Certified Application Developer Implementation Specialist (Customer Service Management) Implementation Specialist (Service Mapping) Implementation Specialist (Discovery) Implementation Specialist (IT Service Management) Please note successful candidates must currently have ...

Greater London 90000 - 95000 per annum PermanentHead of IT Service ImprovementLondon | Hybrid (Flexible Office Attendance)Up to 95,000 + Generous Non-Contributory Pension + Excellent Holiday2-Year Fixed Term ContractWe're supporting an organisation embarking on a significant technology transformation and are looking for an experienced Head … Service Improvement to join on a two-year fixed-term contract. Reporting to the Director of Information Services, you'll act as a trusted delivery partner, leading a portfolio of strategic IT service improvement initiatives that strengthen operational resilience, improve service maturity and support long-term technology ...

permanent and temporary staff, and challenges in sourcing specialised talent for niche industries. These sector‐specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions. Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational … effective installation, configuration, maintenance, and support of ICT hardware, software, mobile devices, and Microsoft 365 services. The role is responsible for delivering excellent customer service through the ICT Service Desk, resolving incidents and service requests, and working collaboratively with internal teams and third-party suppliers to maintain ...

ways of working enabled by the new S/4HANA environment Identify opportunities to simplify, standardise and improve end-to-end finance processes and service delivery Challenge existing processes and behaviours where these are not aligned to the future operating model Drive practical continuous improvement initiatives that deliver measurable … procedures to improve rigour in FSS Lead the FSS focus on key operational enablers within the transformation, with particular emphasis on Master Data Management (MDM) Work with technology and process teams to maximise the value of S/4HANA, MDM and tools such as ServiceNow Identify opportunities to improve ...

driving the modernization of IT Operations and Site Reliability Engineering (SRE) through intelligent observability, event intelligence, automation, and AI-driven insights. DTS Platform & Tools – Service Enablement: We serve as thought leaders in AIOps, partnering across IT Operations, SRE, engineering, infrastructure, service management, and application teams to solve … cases, user stories, acceptance criteria, and prioritized backlog items across the AIOps product lifecycle. Ownership of high-impact AIOps capabilities, including noise reduction, event management, correlation, anomaly detection, root cause analysis, predictive alerting, and self-healing remediation. Partner across Operations, infrastructure, SRE, platform engineering, service management, application ...

driving the modernization of IT Operations and Site Reliability Engineering (SRE) through intelligent observability, event intelligence, automation, and AI-driven insights. DTS Platform & Tools – Service Enablement: We serve as thought leaders in AIOps, partnering across IT Operations, SRE, engineering, infrastructure, service management, and application teams to solve … cases, user stories, acceptance criteria, and prioritized backlog items across the AIOps product lifecycle. Ownership of high-impact AIOps capabilities, including noise reduction, event management, correlation, anomaly detection, root cause analysis, predictive alerting, and self-healing remediation. Partner across Operations, infrastructure, SRE, platform engineering, service management, application ...

Bromcom Computers Plc is the UK's fastest-growing cloud-native school Management Information System (MIS) provider, serving thousands of schools across three UK countries. The DevOps Team Manager leads a team of 3-4 engineers and is accountable for the reliable, secure and controlled operation of Bromcom … risk, maintainability, failure-mode, rollback and supportability thinking; involve senior engineers and technical leadership where specialist authority is required. Own platform SLAs/SLOs, service health, major-incident command, root-cause analysis, disaster recovery, business continuity testing and continuous service improvement. Operational Controls, Standards & Compliance Take ...

Director of Service Delivery & Resilience Area CDO Office Location Jubilee Campus Salary £113,200 to £138,400per annum, depending on skills and experience. Closing Date Friday 16 October 2026 Interview Date To be confirmed Reference DTS1895726X1 Following the appointment of a new Chief Digital & Information Officer (CDIO) and internal … restructure of our Senior Leadership Team (SLT), Digital & Technology Services (DTS) are seeking an outstanding leader to join us as Director of Service Delivery & Resilience. Reporting directly to the CDIO, this strategic role will lead the transformation of service delivery across the University of Nottingham’s global digital ...

business stakeholders, vendors, and Digital Technology colleagues to deliver reliable and compliant digital solutions. You will collaborate with experts across infrastructure, cybersecurity, cloud services, service management, application delivery, validation, and the Industrial Squad to ensure systems are aligned with DT standards, governance requirements, and service expectations. … trusted DT partner, you will help stakeholders balance innovation, compliance, operational excellence, risk management, and long-term sustainability of the supported landscape. What you'll doOwn and manage a portfolio of Industrial Single Systems, ensuring secure, reliable, compliant, and efficient operation throughout their lifecycleAct as the primary DT point ...

Business Systems function- including governance, support processes, and super-user networks to support the organisation as it grows. Key Responsibilities Business Systems Ownership & Lifecycle Management Strategic Roadmaps: Develop and execute long-term system roadmaps aligned with organisational priorities and compliance requirements. Portfolio Governance: Design and embed an application ownership … high user adoption. Continuous Improvement: Create standardised processes for capturing, prioritising, and delivering system enhancements and feature requests. About You Essential Experience Application Management: Administering business-critical software portfolios and coordinating technical support or issue resolution. Stakeholder & Change: Partnering with operational teams to improve business processes and balance daily ...

stable, secure and fit for purpose, whilst delivering enhancements that improve the colleague experience across the organisation. This role offers a blend of leadership, service ownership and Workday expertise within a large and complex environment. Key Responsibilities Lead the day-to-day operation, support and continuous improvement … Workday platform Manage and develop a team responsible for Workday delivery, support and administration Oversee incident, request and service management activities, ensuring high levels of performance and user satisfaction Drive the delivery of new functionality, enhancements and platform improvements Provide expert guidance on Workday best practice, configuration, security ...

looking for a service performance lead to join our team here at Starbucks. A place where you’re valued, challenged, and inspired. Where your voice is brewed into everything we do. At Starbucks, we’re all about you. As part of this role, you’ll be responsible for ensuring … reliable and effective delivery of technology services across EMEA. You will drive service performance across internal teams and external vendors, ensuring services meet the needs of baristas and customers. You will focus on service stability, incident management, and continuous improvement, while supporting the transition ...

Select how often (in days) to receive an alert: Third Line Build Analyst Location: UK - Hatfield | Job-ID: 220019 | Contract type: Standard | Business Unit: Service Desk Life on the team The Endpoint Build and Configuration Service provides comprehensive, end-to-end management for mobile devices across both … cloud and on-premises environments. It includes device enrolment, policy enforcement, device management and security compliance and 3rd line technical support for complex issues. Leveraging tools such as Azure, Intune, Workspace ONE, Blackberry. Regular compliance assessments align environments with Computacenter’s technical and security standards for iOS and Android. ...