Support Analyst Jobs in the City of London

Support Analyst
Central London > City of London

The median Support Analyst salary in the City of London is £47,500 per year according to job vacancies posted during the 6 months to 7 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
7 May 2024
Same period 2023 Same period 2022
Rank 100 106 169
Rank change year-on-year +6 +63 +3
Permanent jobs requiring a Support Analyst 80 129 121
As % of all permanent jobs advertised in the City of London 2.39% 2.79% 1.70%
As % of the Job Titles category 2.50% 2.89% 1.78%
Number of salaries quoted 68 114 102
10th Percentile £34,775 £30,000 £28,850
25th Percentile £36,250 £31,750 £33,750
Median annual salary (50th Percentile) £47,500 £40,000 £45,000
Median % change year-on-year +18.75% -11.11% -
75th Percentile £62,938 £57,500 £67,250
90th Percentile £86,500 £87,500 £73,750
Central London median annual salary £47,250 £42,000 £42,500
% change year-on-year +12.50% -1.18% -5.56%

All Permanent IT Job Vacancies
City of London

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the City of London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the City of London with a recognized job title 3,205 4,457 6,814
% of permanent jobs with a recognized job title 95.90% 96.28% 95.53%
Number of salaries quoted 2,548 3,741 5,601
10th Percentile £41,000 £42,500 £45,000
25th Percentile £52,500 £55,000 £56,250
Median annual salary (50th Percentile) £73,750 £75,000 £72,500
Median % change year-on-year -1.67% +3.45% -
75th Percentile £95,000 £97,500 £93,750
90th Percentile £112,500 £112,500 £108,750
Central London median annual salary £72,500 £74,000 £72,500
% change year-on-year -2.03% +2.07% +3.57%

Support Analyst
Job Vacancy Trend in the City of London

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised in the City of London.

Job vacancy trend for Support Analyst in the City of London

Support Analyst
Salary Trend in the City of London

3-month moving average salary quoted in jobs citing Support Analyst in the City of London.

Salary trend for Support Analyst in the City of London

Support Analyst
Salary Histogram in the City of London

Salary distribution for jobs citing Support Analyst in the City of London over the 6 months to 7 May 2024.

Salary histogram for Support Analyst in the City of London

Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the City of London

For the 6 months to 7 May 2024, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the City of London region featuring Support Analyst in the job title.

1 37 (46.25%) Windows
2 36 (45.00%) SQL
3 30 (37.50%) Social Skills
4 28 (35.00%) Microsoft
5 24 (30.00%) Law
6 20 (25.00%) Azure
6 20 (25.00%) Finance
7 19 (23.75%) Windows 10
7 19 (23.75%) Customer Service
8 18 (22.50%) Microsoft Office
8 18 (22.50%) ITIL
9 16 (20.00%) Legal
9 16 (20.00%) ITSM
10 15 (18.75%) Active Directory
10 15 (18.75%) Video Conferencing
11 14 (17.50%) Microsoft 365
12 13 (16.25%) Analytical Skills
13 12 (15.00%) Problem-Solving
14 10 (12.50%) iManage
14 10 (12.50%) Microsoft Exchange
14 10 (12.50%) SQL Server
15 9 (11.25%) VPN
16 8 (10.00%) Bloomberg
16 8 (10.00%) T-SQL
16 8 (10.00%) Front Office
16 8 (10.00%) Windows Server
17 7 (8.75%) Carpe Diem
17 7 (8.75%) Agile
17 7 (8.75%) Citrix
18 6 (7.50%) E-Commerce

Support Analyst Skill Set
Co-occurring Skills and Capabilities in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (12.50%) Microsoft Exchange
2 5 (6.25%) SharePoint
3 2 (2.50%) Exchange Server 2010
4 1 (1.25%) CMS
4 1 (1.25%) EPiServer
Applications
1 18 (22.50%) Microsoft Office
2 4 (5.00%) Microsoft Excel
2 4 (5.00%) Microsoft PowerPoint
3 2 (2.50%) S-PLUS
Business Applications
1 7 (8.75%) Carpe Diem
2 2 (2.50%) Elite 3E
2 2 (2.50%) Endur
3 1 (1.25%) Dynamics CRM
Cloud Services
1 20 (25.00%) Azure
2 14 (17.50%) Microsoft 365
3 5 (6.25%) Entra ID
4 4 (5.00%) AWS
4 4 (5.00%) Power Platform
5 2 (2.50%) Azure DevOps
5 2 (2.50%) Azure Sentinel
6 1 (1.25%) Azure AKS
6 1 (1.25%) Dynamics 365
6 1 (1.25%) GCP
6 1 (1.25%) IaaS
6 1 (1.25%) OneDrive
6 1 (1.25%) PaaS
Communications & Networking
1 9 (11.25%) VPN
2 5 (6.25%) Skype
2 5 (6.25%) VoIP
3 3 (3.75%) Cisco IOS
4 2 (2.50%) Firewall
4 2 (2.50%) PSTN
4 2 (2.50%) SD-WAN
4 2 (2.50%) TCP/IP
4 2 (2.50%) WAN
5 1 (1.25%) DNS
5 1 (1.25%) Internet
Database & Business Intelligence
1 10 (12.50%) SQL Server
2 6 (7.50%) MySQL
2 6 (7.50%) SQL Server Reporting Services
3 4 (5.00%) Oracle Reports
3 4 (5.00%) Power BI
3 4 (5.00%) Relational Database
3 4 (5.00%) SQL Server Integration Services
4 2 (2.50%) Data Warehouse
Development Applications
1 5 (6.25%) Eclipse
2 3 (3.75%) Visual Studio
3 2 (2.50%) JIRA
General
1 30 (37.50%) Social Skills
2 24 (30.00%) Law
3 20 (25.00%) Finance
4 16 (20.00%) Legal
5 13 (16.25%) Analytical Skills
6 8 (10.00%) Front Office
7 4 (5.00%) Telecoms
8 2 (2.50%) Back Office
8 2 (2.50%) Banking
8 2 (2.50%) Financial Institution
9 1 (1.25%) Investment Banking
9 1 (1.25%) Manufacturing
9 1 (1.25%) Marketing
9 1 (1.25%) Organisational Skills
9 1 (1.25%) Presentation Skills
9 1 (1.25%) Retail
Libraries, Frameworks & Software Standards
1 6 (7.50%) .NET
2 5 (6.25%) REST
2 5 (6.25%) Web Services
3 2 (2.50%) ASP.NET
3 2 (2.50%) CSS
3 2 (2.50%) HTML
4 1 (1.25%) JSON
4 1 (1.25%) SOAP
4 1 (1.25%) XML
4 1 (1.25%) XSLT
Miscellaneous
1 15 (18.75%) Video Conferencing
2 6 (7.50%) Foreign Exchange (FX)
3 4 (5.00%) Management Information System
4 2 (2.50%) Blackberry
5 1 (1.25%) CCTV
5 1 (1.25%) iPad
5 1 (1.25%) iPhone
5 1 (1.25%) Product Ownership
5 1 (1.25%) Self-Motivation
5 1 (1.25%) Smartphone
5 1 (1.25%) SWIFT Messaging Network
Operating Systems
1 37 (46.25%) Windows
2 19 (23.75%) Windows 10
3 8 (10.00%) Windows Server
4 5 (6.25%) Apple iOS
4 5 (6.25%) Linux
5 4 (5.00%) Windows 7
6 2 (2.50%) Mac OS X
6 2 (2.50%) Unix
6 2 (2.50%) Windows Server 2016
6 2 (2.50%) Windows Server 2019
7 1 (1.25%) Mac OS
7 1 (1.25%) Red Hat Enterprise Linux
7 1 (1.25%) Windows Server 2003
Processes & Methodologies
1 19 (23.75%) Customer Service
2 18 (22.50%) ITIL
3 16 (20.00%) ITSM
4 12 (15.00%) Problem-Solving
5 7 (8.75%) Agile
6 6 (7.50%) E-Commerce
6 6 (7.50%) Electronic Trading
6 6 (7.50%) Service Management
6 6 (7.50%) Straight-Through Processing
7 5 (6.25%) Document Management
7 5 (6.25%) Ticket Management
8 4 (5.00%) Business Intelligence
8 4 (5.00%) Collaborative Culture
8 4 (5.00%) Data Management
8 4 (5.00%) Line Management
8 4 (5.00%) Process Improvement
8 4 (5.00%) Statistics
9 3 (3.75%) Continuous Improvement
9 3 (3.75%) DevOps
9 3 (3.75%) Workflow
Programming Languages
1 36 (45.00%) SQL
2 8 (10.00%) T-SQL
3 3 (3.75%) C#
3 3 (3.75%) Python
4 2 (2.50%) C
4 2 (2.50%) JavaScript
4 2 (2.50%) PL/SQL
5 1 (1.25%) PowerShell
5 1 (1.25%) XPath
Qualifications
1 6 (7.50%) Degree
2 4 (5.00%) A+ Certification
3 1 (1.25%) Computer Science Degree
3 1 (1.25%) ITIL Foundation Certificate
3 1 (1.25%) MCDST
3 1 (1.25%) MCP
3 1 (1.25%) MCSA
3 1 (1.25%) Microsoft Certification
Quality Assurance & Compliance
1 3 (3.75%) SLA
2 2 (2.50%) Data Quality
3 1 (1.25%) ISO 9001
3 1 (1.25%) ISO/IEC 27001
System Software
1 15 (18.75%) Active Directory
2 2 (2.50%) VMware Infrastructure
3 1 (1.25%) Virtual Desktop
Systems Management
1 5 (6.25%) AirWatch
1 5 (6.25%) Microsoft Intune
1 5 (6.25%) SCCM
2 2 (2.50%) Backup Exec
2 2 (2.50%) Jamf Pro
2 2 (2.50%) ZENworks
Vendors
1 28 (35.00%) Microsoft
2 10 (12.50%) iManage
3 8 (10.00%) Bloomberg
4 7 (8.75%) Citrix
5 6 (7.50%) FFastFill
5 6 (7.50%) Guidewire
5 6 (7.50%) Refinitiv
5 6 (7.50%) ServiceNow
6 5 (6.25%) Cisco
7 4 (5.00%) Oracle
8 3 (3.75%) Apple
9 2 (2.50%) Aderant
9 2 (2.50%) Avaya
9 2 (2.50%) OpenLink
9 2 (2.50%) Palo Alto
9 2 (2.50%) Salesforce
9 2 (2.50%) Symantec
9 2 (2.50%) Trayport
9 2 (2.50%) Veeam
9 2 (2.50%) VMware