2nd Line Desktop Support Analyst Jobs in England

Second Line Desktop Support Analyst
UK > England

The median Second Line Desktop Support Analyst salary in England is £35,000 per year according to job vacancies posted during the 6 months to 23 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
23 Apr 2024
Same period 2023 Same period 2022
Rank 829 931 1110
Rank change year-on-year +102 +179 -281
Permanent jobs requiring a 2nd Line Desktop Support Analyst 7 19 23
As % of all permanent jobs advertised in England 0.008% 0.020% 0.018%
As % of the Job Titles category 0.009% 0.022% 0.018%
Number of salaries quoted 6 19 23
10th Percentile £26,500 £27,250 £27,450
25th Percentile £27,375 £27,500 £32,313
Median annual salary (50th Percentile) £35,000 £30,500 £35,000
Median % change year-on-year +14.75% -12.86% +8.53%
75th Percentile £42,813 £42,500 £42,875
90th Percentile £43,750 £44,800 £45,500
UK median annual salary £35,000 £32,630 £35,000
% change year-on-year +7.26% -6.77% +8.53%

All Permanent IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 79,927 86,214 125,478
% of permanent jobs with a recognized job title 94.48% 91.56% 96.07%
Number of salaries quoted 59,989 54,425 75,776
10th Percentile £28,500 £32,750 £32,500
25th Percentile £38,084 £45,000 £43,000
Median annual salary (50th Percentile) £54,000 £60,500 £60,000
Median % change year-on-year -10.74% +0.83% +9.09%
75th Percentile £72,433 £82,500 £80,000
90th Percentile £91,250 £100,000 £97,500
UK median annual salary £53,000 £60,000 £60,000
% change year-on-year -11.67% - +9.09%

2nd Line Desktop Support Analyst
Job Vacancy Trend in England

Job postings that featured 2nd Line Desktop Support Analyst in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for 2nd Line Desktop Support Analyst in England

2nd Line Desktop Support Analyst
Salary Trend in England

3-month moving average salary quoted in jobs citing 2nd Line Desktop Support Analyst in England.

Salary trend for 2nd Line Desktop Support Analyst in England

2nd Line Desktop Support Analyst
Salary Histogram in England

Salary distribution for jobs citing 2nd Line Desktop Support Analyst in England over the 6 months to 23 April 2024.

Salary histogram for 2nd Line Desktop Support Analyst in England

2nd Line Desktop Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Desktop Support Analyst within the England region over the 6 months to 23 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
West Midlands +32 2 £27,000 -10.00%
Midlands +21 2 £27,000 -10.00%
South West -13 2 £42,500 +41.67%
London +124 1 £40,000 -5.88%
North of England +39 1 - -
South East +17 1 £30,000 -
North West +4 1 - -
2nd Line Desktop Support Analyst
UK

2nd Line Desktop Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 23 April 2024, 2nd Line Desktop Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring 2nd Line Desktop Support Analyst in the job title.

1 4 (57.14%) Microsoft 365
1 4 (57.14%) Microsoft
1 4 (57.14%) ITIL
1 4 (57.14%) Windows
2 3 (42.86%) LAN
2 3 (42.86%) Service Delivery
2 3 (42.86%) ITSM
2 3 (42.86%) Finance
2 3 (42.86%) ServiceNow
3 2 (28.57%) Software Asset Management
3 2 (28.57%) Windows 10
3 2 (28.57%) Remote Desktop
3 2 (28.57%) Hardware Maintenance
3 2 (28.57%) Self-Motivation
3 2 (28.57%) Inventory Management
3 2 (28.57%) Fintech
3 2 (28.57%) Inclusion and Diversity
3 2 (28.57%) Team-Oriented Environment
3 2 (28.57%) Law
3 2 (28.57%) Data Protection
3 2 (28.57%) Security Cleared
3 2 (28.57%) PowerShell
3 2 (28.57%) Continuous Improvement
3 2 (28.57%) Process Improvement
3 2 (28.57%) Software Deployment
3 2 (28.57%) Firewall
3 2 (28.57%) VPN
3 2 (28.57%) DNS
3 2 (28.57%) Asset Management
3 2 (28.57%) Active Directory

2nd Line Desktop Support Analyst Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 2 (28.57%) Microsoft Office
2 1 (14.29%) Microsoft Excel
2 1 (14.29%) Microsoft PowerPoint
Cloud Services
1 4 (57.14%) Microsoft 365
Communications & Networking
1 3 (42.86%) LAN
2 2 (28.57%) DNS
2 2 (28.57%) Firewall
2 2 (28.57%) Remote Desktop
2 2 (28.57%) VPN
3 1 (14.29%) Ethernet
3 1 (14.29%) Internet
3 1 (14.29%) TCP/IP
3 1 (14.29%) WAN
General
1 3 (42.86%) Finance
2 2 (28.57%) Inclusion and Diversity
2 2 (28.57%) Law
3 1 (14.29%) Legal
3 1 (14.29%) Social Skills
3 1 (14.29%) Telecoms
Miscellaneous
1 2 (28.57%) Self-Motivation
1 2 (28.57%) Team-Oriented Environment
2 1 (14.29%) CMDB
2 1 (14.29%) iPhone
2 1 (14.29%) Mobile App
2 1 (14.29%) Onboarding
2 1 (14.29%) Video Conferencing
Operating Systems
1 4 (57.14%) Windows
2 2 (28.57%) Windows 10
3 1 (14.29%) Windows 7
3 1 (14.29%) Windows NT
3 1 (14.29%) Windows XP
Processes & Methodologies
1 4 (57.14%) ITIL
2 3 (42.86%) ITSM
2 3 (42.86%) Service Delivery
3 2 (28.57%) Asset Management
3 2 (28.57%) Continuous Improvement
3 2 (28.57%) Data Protection
3 2 (28.57%) Fintech
3 2 (28.57%) Hardware Maintenance
3 2 (28.57%) Inventory Management
3 2 (28.57%) Process Improvement
3 2 (28.57%) Software Asset Management
3 2 (28.57%) Software Deployment
4 1 (14.29%) Customer Service
4 1 (14.29%) Data Management
4 1 (14.29%) Document Management
4 1 (14.29%) Incident Management
4 1 (14.29%) Service Management
4 1 (14.29%) Software Licensing
Programming Languages
1 2 (28.57%) PowerShell
Qualifications
1 2 (28.57%) Security Cleared
2 1 (14.29%) A+ Certification
2 1 (14.29%) Degree
System Software
1 2 (28.57%) Active Directory
Vendors
1 4 (57.14%) Microsoft
2 3 (42.86%) ServiceNow
3 1 (14.29%) HP