Period
to 23 January 2020

The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for Problem Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Problem Management over the 6 months to 23 January 2020 with a comparison to the same period in the previous 2 years.

Problem Management
UK > England
6 months to
23 Jan 2020
Same period 2019 Same period 2018
Rank 310 308 276
Rank change year-on-year -2 -32 0
Permanent jobs citing Problem Management 1,174 1,487 1,981
As % of all permanent IT jobs advertised in England 1.01% 1.05% 1.21%
As % of the Processes & Methodologies category 1.10% 1.14% 1.31%
Number of salaries quoted 823 1,038 1,435
England median annual salary £47,500 £45,000 £45,000
Median salary % change year-on-year +5.56% - +5.88%
10th Percentile £26,300 £27,500 £25,000
90th Percentile £75,000 £73,750 £68,750
UK median annual salary £46,250 £45,000 £45,000
% change year-on-year +2.78% - +5.88%

Problem Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Permanent vacancies with a requirement for process or methodology skills 106,944 130,056 150,740
As % of all permanent IT jobs advertised in England 91.98% 92.17% 92.21%
Number of salaries quoted 85,368 103,611 122,648
England median annual salary £55,000 £52,500 £50,000
Median salary % change year-on-year +4.76% +5.00% -
10th Percentile £30,750 £30,000 £28,750
90th Percentile £88,750 £85,000 £81,250
UK median annual salary £52,500 £52,500 £50,000
% change year-on-year - +5.00% +5.26%

Problem Management
Job Vacancy Trend in England

Job postings citing Problem Management as a percentage of all IT jobs advertised in England.

Job vacancy trend for Problem Management in England

Problem Management
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Problem Management in England.

Salary trend for Problem Management in England

Problem Management
Salary Histogram in England

The salary distribution of IT jobs citing Problem Management in England over the 6 months to 23 January 2020.

Salary histogram for Problem Management in England

Problem Management
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Problem Management within the England region over the 6 months to 23 January 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +33 361 £60,000 +9.09% 39
South East -14 288 £47,500 +4.40% 46
North of England -5 216 £40,899 -3.77% 29
Midlands +34 179 £40,000 -5.88% 28
North West 0 126 £45,000 - 21
West Midlands +29 103 £43,750 +2.94% 19
East Midlands +17 76 £32,500 -18.75% 9
East of England +52 69 £41,250 -17.50% 7
Yorkshire +15 69 £37,500 -9.09% 7
South West +8 62 £30,000 -14.29% 11
North East +2 21 £39,381 +1.63% 1
Problem Management
UK

For the 6 months to 23 January 2020, IT jobs citing Problem Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region with a requirement for Problem Management.

1 602 (51.28%) ITIL
2 400 (34.07%) Windows
3 375 (31.94%) Microsoft
4 362 (30.83%) Incident Management
5 269 (22.91%) SLA
6 268 (22.83%) Finance
7 239 (20.36%) Service Management
8 236 (20.10%) Problem-Solving
9 231 (19.68%) Office 365
10 229 (19.51%) Active Directory
11 220 (18.74%) Azure
12 209 (17.80%) Change Management
13 202 (17.21%) Windows Server
14 201 (17.12%) Service Delivery
15 182 (15.50%) Firewall
15 182 (15.50%) Agile Software Development
16 175 (14.91%) PowerShell
17 169 (14.40%) Linux
18 166 (14.14%) SQL
19 143 (12.18%) Root Cause Analysis
20 140 (11.93%) Cisco
21 137 (11.67%) Analytical Skills
22 132 (11.24%) VMware
23 129 (10.99%) WAN
23 129 (10.99%) SQL Server
24 128 (10.90%) Mentoring
25 118 (10.05%) DevOps
25 118 (10.05%) DNS
26 115 (9.80%) LAN
27 109 (9.28%) TCP/IP

Problem Management
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 59 (5.03%) MS Exchange
2 52 (4.43%) IIS
3 46 (3.92%) SharePoint
4 31 (2.64%) Skype for Business
5 25 (2.13%) Confluence
6 24 (2.04%) Apache
7 18 (1.53%) Tomcat
8 15 (1.28%) nginx
9 8 (0.68%) Exchange Server 2010
10 7 (0.60%) BizTalk Server
10 7 (0.60%) CMS
11 6 (0.51%) Elasticsearch
11 6 (0.51%) Exchange Server 2013
11 6 (0.51%) JBoss
11 6 (0.51%) WebSphere
12 3 (0.26%) SharePoint Server
13 2 (0.17%) Exchange Server 2003
13 2 (0.17%) MTS
13 2 (0.17%) WildFly
14 1 (0.085%) WebSphere Application Server
Applications
1 106 (9.03%) Microsoft Office
2 16 (1.36%) Microsoft Excel
3 13 (1.11%) Microsoft PowerPoint
4 6 (0.51%) Spreadsheet
5 1 (0.085%) Adobe Creative Suite
5 1 (0.085%) Photoshop
Business Applications
1 11 (0.94%) Dynamics CRM
2 7 (0.60%) Remedy ITSM
3 5 (0.43%) NetSuite
3 5 (0.43%) Oracle EBS R12
4 4 (0.34%) Workfront
5 3 (0.26%) Dynamics AX
5 3 (0.26%) Oracle EBS
6 2 (0.17%) Magento
6 2 (0.17%) Maximo
7 1 (0.085%) iTrent
7 1 (0.085%) Oracle Cash Management
7 1 (0.085%) Oracle ERP
7 1 (0.085%) Oracle Financials
7 1 (0.085%) Oracle iProcurement
7 1 (0.085%) Oracle Payables
7 1 (0.085%) Oracle Receivables
7 1 (0.085%) SAP Hybris
7 1 (0.085%) SAP MM
7 1 (0.085%) SAP S/4HANA
7 1 (0.085%) SAP SD
Cloud Services
1 231 (19.68%) Office 365
2 220 (18.74%) Azure
3 109 (9.28%) AWS
4 38 (3.24%) Azure Active Directory
5 26 (2.21%) SaaS
6 25 (2.13%) PaaS
7 24 (2.04%) IaaS
8 18 (1.53%) Akamai
9 15 (1.28%) Amazon EKS
9 15 (1.28%) npm
10 11 (0.94%) GitHub
11 10 (0.85%) Cloud Computing
11 10 (0.85%) Mimecast
11 10 (0.85%) OneDrive
12 9 (0.77%) Amazon EC2
13 7 (0.60%) Power Platform
14 5 (0.43%) Azure ExpressRoute
15 4 (0.34%) Amazon ECS
15 4 (0.34%) AWS CodeBuild
15 4 (0.34%) Dynamics 365
Communications & Networking
1 182 (15.50%) Firewall
2 129 (10.99%) WAN
3 118 (10.05%) DNS
4 115 (9.80%) LAN
5 109 (9.28%) TCP/IP
6 100 (8.52%) DHCP
7 56 (4.77%) Network Security
8 51 (4.34%) VPN
9 34 (2.90%) Skype
10 33 (2.81%) Internet
10 33 (2.81%) VLAN
10 33 (2.81%) Wireless
11 31 (2.64%) SAN
12 30 (2.56%) VoIP
13 26 (2.21%) SSL
14 22 (1.87%) Cisco ASA
14 22 (1.87%) MPLS
15 19 (1.62%) BGP
15 19 (1.62%) Wi-Fi
16 18 (1.53%) Unified Communications
Database & Business Intelligence
1 129 (10.99%) SQL Server
2 22 (1.87%) PostgreSQL
3 19 (1.62%) SQL Server 2016
4 18 (1.53%) Hadoop
5 17 (1.45%) SQL Server Reporting Services
6 16 (1.36%) Data Warehouse
6 16 (1.36%) SQL Server Integration Services
7 15 (1.28%) Big Data
7 15 (1.28%) Enterprise Data Warehouse
7 15 (1.28%) MongoDB
7 15 (1.28%) OLAP
7 15 (1.28%) OLTP
8 14 (1.19%) MySQL
8 14 (1.19%) Relational Database
9 13 (1.11%) Oracle Database
10 12 (1.02%) SQL Server 2008
11 11 (0.94%) Azure SQL Database
11 11 (0.94%) NoSQL
12 10 (0.85%) SQL Server Analysis Services
13 9 (0.77%) DB2
Development Applications
1 41 (3.49%) Git (software)
2 38 (3.24%) JIRA
2 38 (3.24%) TeamCity
3 37 (3.15%) Octopus Deploy
4 36 (3.07%) Jenkins
5 27 (2.30%) Visual Studio Team System
6 22 (1.87%) Chocolatey
7 17 (1.45%) Team Foundation Server
7 17 (1.45%) TestRail
8 16 (1.36%) SonarQube
9 15 (1.28%) Ant
9 15 (1.28%) Artifactory
9 15 (1.28%) Bower
9 15 (1.28%) Maven
9 15 (1.28%) MSBuild
9 15 (1.28%) Zephyr
10 12 (1.02%) Sonatype Nexus
11 8 (0.68%) Subversion
12 6 (0.51%) WinDbg
13 5 (0.43%) MSI
General
1 268 (22.83%) Finance
2 83 (7.07%) Telecoms
3 77 (6.56%) Retail
4 62 (5.28%) Banking
5 45 (3.83%) Public Sector
6 35 (2.98%) Legal
7 25 (2.13%) Front Office
8 15 (1.28%) Law
9 14 (1.19%) Manufacturing
10 12 (1.02%) Publishing
11 9 (0.77%) French Language
11 9 (0.77%) German Language
11 9 (0.77%) Spanish Language
12 8 (0.68%) Pharmaceutical
13 7 (0.60%) Automotive
14 5 (0.43%) Japanese Language
15 4 (0.34%) Czech Language
15 4 (0.34%) Local Government
15 4 (0.34%) Marketing
15 4 (0.34%) Retail Banking
Job Titles
1 192 (16.35%) Analyst
2 133 (11.33%) Service Manager
3 96 (8.18%) IT Manager
4 83 (7.07%) Applications Support
5 80 (6.81%) Support Engineer
6 77 (6.56%) Support Analyst
7 71 (6.05%) Infrastructure Engineer
8 70 (5.96%) IT Services Manager
9 64 (5.45%) Team Leader
10 59 (5.03%) IT Support
11 57 (4.86%) Incident Manager
11 57 (4.86%) Service Analyst
12 55 (4.68%) Administrator
13 51 (4.34%) Problem Manager
14 49 (4.17%) Delivery Manager
15 46 (3.92%) Service Delivery Manager
16 45 (3.83%) DBA
16 45 (3.83%) IT Engineer
17 42 (3.58%) Network Engineer
18 39 (3.32%) Applications Support Analyst
Libraries, Frameworks & Software Standards
1 50 (4.26%) .NET
2 31 (2.64%) Web Services
3 26 (2.21%) CSS
3 26 (2.21%) HTML
4 20 (1.70%) JSON
5 18 (1.53%) Elastic Stack
5 18 (1.53%) XML
6 15 (1.28%) LAMP
7 11 (0.94%) Ajax
8 10 (0.85%) Node.js
9 8 (0.68%) Middleware
9 8 (0.68%) SOAP
10 7 (0.60%) jQuery
10 7 (0.60%) SAML
11 6 (0.51%) HTML5
11 6 (0.51%) WebSphere MQ
12 5 (0.43%) DHTML
12 5 (0.43%) JMS
12 5 (0.43%) JSP
12 5 (0.43%) Servlets
Miscellaneous
1 137 (11.67%) Analytical Skills
2 97 (8.26%) Management Information System
3 76 (6.47%) Data Centre
4 37 (3.15%) Self-Motivation
5 33 (2.81%) Clustering
6 30 (2.56%) User Experience
7 26 (2.21%) Replication
8 25 (2.13%) Driving Licence
9 19 (1.62%) CMDB
9 19 (1.62%) Virtual Team
10 16 (1.36%) Blackberry
10 16 (1.36%) Handset
11 15 (1.28%) Fat Client
11 15 (1.28%) Greenfield Project
11 15 (1.28%) Thin Client
12 13 (1.11%) Cyberthreat
12 13 (1.11%) Private Cloud
12 13 (1.11%) Smartphone
12 13 (1.11%) Video Conferencing
13 12 (1.02%) Xbox
Operating Systems
1 400 (34.07%) Windows
2 202 (17.21%) Windows Server
3 169 (14.40%) Linux
4 73 (6.22%) Windows Server 2008
5 67 (5.71%) Windows 10
6 62 (5.28%) Windows Server 2012
7 51 (4.34%) Unix
8 32 (2.73%) Windows 7
9 27 (2.30%) Windows Server 2003
10 14 (1.19%) Android
11 13 (1.11%) SUSE
11 13 (1.11%) Windows 8
12 11 (0.94%) Solaris
13 10 (0.85%) Red Hat Enterprise Linux
14 9 (0.77%) Apple iOS
15 6 (0.51%) Mac OS
16 5 (0.43%) CentOS
16 5 (0.43%) Windows 2000
17 4 (0.34%) Windows XP
18 3 (0.26%) zOS
Processes & Methodologies
1 602 (51.28%) ITIL
2 362 (30.83%) Incident Management
3 239 (20.36%) Service Management
4 236 (20.10%) Problem-Solving
5 209 (17.80%) Change Management
6 201 (17.12%) Service Delivery
7 182 (15.50%) Agile Software Development
8 143 (12.18%) Root Cause Analysis
9 128 (10.90%) Mentoring
10 118 (10.05%) DevOps
11 109 (9.28%) Infrastructure Engineering
12 103 (8.77%) ITSM
13 102 (8.69%) Coaching
14 101 (8.60%) ITIL V3
15 97 (8.26%) Information Security
16 96 (8.18%) Continuous Improvement
17 82 (6.98%) Project Management
18 80 (6.81%) Configuration Management
19 79 (6.73%) Disaster Recovery
20 74 (6.30%) Change Control
Programming Languages
1 175 (14.91%) PowerShell
2 166 (14.14%) SQL
3 58 (4.94%) Bash Shell
4 53 (4.51%) Java
5 50 (4.26%) C#
6 46 (3.92%) Python
7 31 (2.64%) JavaScript
8 23 (1.96%) C
9 21 (1.79%) Ruby
9 21 (1.79%) T-SQL
10 19 (1.62%) VBScript
11 12 (1.02%) Perl
12 11 (0.94%) PL/SQL
13 7 (0.60%) PHP
14 5 (0.43%) Lingo
15 4 (0.34%) Natural
16 2 (0.17%) Go
16 2 (0.17%) Shell Script
16 2 (0.17%) VB
16 2 (0.17%) VBA
Qualifications
1 91 (7.75%) Degree
2 78 (6.64%) Cisco Certification
3 68 (5.79%) Microsoft Certification
4 64 (5.45%) Security Cleared
5 59 (5.03%) ITIL Certification
6 50 (4.26%) CCNA
7 37 (3.15%) SC Cleared
8 36 (3.07%) CCNP
8 36 (3.07%) CISSP
9 35 (2.98%) MCSA
10 33 (2.81%) MCSE
11 22 (1.87%) VMware Certified Professional (VCP)
12 21 (1.79%) CEH
12 21 (1.79%) ITIL Foundation Certificate
13 20 (1.70%) MCP
14 15 (1.28%) CCDP
15 13 (1.11%) Citrix Certification
15 13 (1.11%) GSEC
15 13 (1.11%) SSCP
16 11 (0.94%) CISM
Quality Assurance & Compliance
1 269 (22.91%) SLA
2 46 (3.92%) ISO/IEC 27001
3 36 (3.07%) QA
4 31 (2.64%) ISO/IEC 20000
5 25 (2.13%) ISO 9001
6 19 (1.62%) PCI DSS
7 16 (1.36%) NIST
8 10 (0.85%) Cyber Essentials
8 10 (0.85%) GDPR
9 8 (0.68%) NIST 800
10 4 (0.34%) BS25999
10 4 (0.34%) COBIT
10 4 (0.34%) Data Quality
11 3 (0.26%) Cyber Essentials PLUS
11 3 (0.26%) ISO 9000
12 2 (0.17%) ISO 31000
12 2 (0.17%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
12 2 (0.17%) PMBOK
12 2 (0.17%) Sarbanes-Oxley
13 1 (0.085%) RMADS
System Software
1 229 (19.51%) Active Directory
2 104 (8.86%) VMware Infrastructure
3 39 (3.32%) Hyper-V
4 33 (2.81%) VMware ESXi
5 31 (2.64%) Docker
6 23 (1.96%) Virtual Machines
7 20 (1.70%) XenDesktop
8 18 (1.53%) XenApp
9 17 (1.45%) vSphere
10 15 (1.28%) Virtual Desktop
11 13 (1.11%) Terminal Services
12 11 (0.94%) Microsoft Virtual Server
12 11 (0.94%) Virtual Servers
13 10 (0.85%) DFS Replication
14 9 (0.77%) VirtualBox
15 8 (0.68%) Firmware
16 4 (0.34%) BitLocker
17 3 (0.26%) IAG
17 3 (0.26%) Oracle RAC
17 3 (0.26%) VMware NSX
Systems Management
1 106 (9.03%) SCCM
2 41 (3.49%) SCOM
3 34 (2.90%) Terraform
4 31 (2.64%) Ansible
5 25 (2.13%) Microsoft Intune
6 24 (2.04%) Puppet
7 23 (1.96%) Opscode Chef
8 19 (1.62%) Kubernetes
9 15 (1.28%) Foglight
9 15 (1.28%) LiteSpeed
10 14 (1.19%) AirWatch
11 10 (0.85%) vCenter Server
11 10 (0.85%) WSUS
12 9 (0.77%) Norton AntiVirus
12 9 (0.77%) Single Sign-On
13 8 (0.68%) Backup Exec
13 8 (0.68%) McAfee ePO
13 8 (0.68%) Tivoli Storage Manager
14 7 (0.60%) Kibana
14 7 (0.60%) Nagios
Vendors
1 375 (31.94%) Microsoft
2 140 (11.93%) Cisco
3 132 (11.24%) VMware
4 83 (7.07%) Citrix
5 74 (6.30%) ServiceNow
6 65 (5.54%) Oracle
7 44 (3.75%) HP
8 40 (3.41%) Splunk
9 32 (2.73%) NetApp
10 30 (2.56%) Apple
10 30 (2.56%) Avaya
11 28 (2.39%) Dell
12 23 (1.96%) Meraki
12 23 (1.96%) SolarWinds
13 22 (1.87%) Juniper
13 22 (1.87%) Remedy
14 21 (1.79%) Qualys
15 18 (1.53%) Palo Alto
16 17 (1.45%) Atlassian
16 17 (1.45%) Mitel