Period
to 22 October 2019

The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for Remedy ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Remedy ITSM over the 6 months to 22 October 2019 with a comparison to the same period in the previous 2 years.

BMC Remedy IT Service Management (ITSM)
UK > England
6 months to
22 Oct 2019
Same period 2018 Same period 2017
Rank 896 939 952
Rank change year-on-year +43 +13 +50
Permanent jobs citing Remedy ITSM 147 195 239
As % of all permanent IT jobs advertised in England 0.12% 0.13% 0.15%
As % of the Business Applications category 2.02% 2.07% 1.91%
Number of salaries quoted 104 141 143
England median annual salary £42,500 £37,500 £47,500
Median salary % change year-on-year +13.33% -21.05% +18.75%
10th Percentile £25,638 £24,750 £28,500
90th Percentile £74,700 £63,750 £75,000
UK median annual salary £42,500 £37,500 £50,000
% change year-on-year +13.33% -25.00% +25.00%

Remedy ITSM is in the Business Applications category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for business application skills.

All Business Application Skills
England
Permanent vacancies with a requirement for business application skills 7,283 9,428 12,505
As % of all permanent IT jobs advertised in England 5.76% 6.14% 7.64%
Number of salaries quoted 5,249 7,020 9,109
England median annual salary £55,000 £52,500 £50,000
Median salary % change year-on-year +4.76% +5.00% -
10th Percentile £31,750 £31,250 £31,250
90th Percentile £86,250 £85,000 £81,250
UK median annual salary £55,000 £52,500 £50,000
% change year-on-year +4.76% +5.00% -

Remedy ITSM
Job Vacancy Trend in England

Job postings citing Remedy ITSM as a percentage of all IT jobs advertised in England.

Job vacancy trend for Remedy ITSM in England

Remedy ITSM
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Remedy ITSM in England.

Salary trend for Remedy ITSM in England

Remedy ITSM
Salary Histogram in England

The salary distribution of IT jobs citing Remedy ITSM in England over the 6 months to 22 October 2019.

Salary histogram for Remedy ITSM in England

Remedy ITSM
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Remedy ITSM within the England region over the 6 months to 22 October 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +91 60 £38,000 +11.76% 6
South East +29 35 £50,000 +33.33% 9
Midlands +21 24 £45,000 +2.27% 1
West Midlands +32 23 £45,000 -12.62%
North of England +43 20 £55,000 +74.60% 2
North West +52 19 £55,000 +15.79% 1
East of England +54 6 £76,000 +41.40% 2
South West - 2 £71,250 - 3
Yorkshire +4 1 £35,000 +48.94% 1
East Midlands +4 1 - - 1
Remedy ITSM
UK

For the 6 months to 22 October 2019, IT jobs citing Remedy ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region with a requirement for Remedy ITSM.

1 147 (100.00%) Remedy
2 118 (80.27%) ITSM
3 93 (63.27%) ITIL
4 66 (44.90%) Microsoft
5 60 (40.82%) BMC
6 53 (36.05%) Windows
7 46 (31.29%) ServiceNow
8 41 (27.89%) ITIL V3
9 36 (24.49%) Active Directory
10 32 (21.77%) Office 365
11 30 (20.41%) Finance
12 27 (18.37%) Service Management
12 27 (18.37%) SLA
12 27 (18.37%) Microsoft Excel
13 26 (17.69%) Service Delivery
14 25 (17.01%) ITIL Certification
14 25 (17.01%) Microsoft Office
14 25 (17.01%) CMDB
14 25 (17.01%) Windows 10
15 24 (16.33%) Incident Management
16 23 (15.65%) Cisco
16 23 (15.65%) LAN
16 23 (15.65%) Cisco Certification
16 23 (15.65%) Change Management
17 21 (14.29%) Workflow
17 21 (14.29%) Banking
18 20 (13.61%) Degree
18 20 (13.61%) Coaching
19 19 (12.93%) Problem-Solving
19 19 (12.93%) Problem Management

Remedy ITSM
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (7.48%) SharePoint
2 5 (3.40%) Exchange Server 2010
2 5 (3.40%) MS Exchange
2 5 (3.40%) Skype for Business
3 3 (2.04%) Blackberry Enterprise Server
4 1 (0.68%) CMS
Applications
1 27 (18.37%) Microsoft Excel
2 25 (17.01%) Microsoft Office
3 18 (12.24%) Microsoft PowerPoint
4 3 (2.04%) MS Visio
5 1 (0.68%) Adobe Premiere
5 1 (0.68%) Chatbot
Business Applications
1 6 (4.08%) Remedy AR System
2 1 (0.68%) Dynamics CRM
Cloud Services
1 32 (21.77%) Office 365
2 13 (8.84%) Azure
3 6 (4.08%) OneDrive
3 6 (4.08%) SaaS
4 4 (2.72%) Azure Active Directory
5 3 (2.04%) AWS
6 2 (1.36%) Amazon CloudWatch
6 2 (1.36%) Amazon EC2
6 2 (1.36%) Amazon ElastiCache
6 2 (1.36%) Amazon S3
6 2 (1.36%) AWS CloudFormation
6 2 (1.36%) AWS CloudTrail
6 2 (1.36%) AWS CodePipeline
6 2 (1.36%) AWS Lambda
6 2 (1.36%) CloudFront
6 2 (1.36%) IBM Cloud
6 2 (1.36%) Serverless
6 2 (1.36%) SoftLayer
7 1 (0.68%) Apigee
7 1 (0.68%) Power Platform
Communications & Networking
1 23 (15.65%) LAN
2 19 (12.93%) WAN
3 12 (8.16%) Network Security
4 10 (6.80%) Firewall
5 9 (6.12%) WLAN
6 8 (5.44%) Broadband
6 8 (5.44%) Cisco ASA
7 7 (4.76%) VPN
7 7 (4.76%) Wireless
8 6 (4.08%) BGP
8 6 (4.08%) Cisco ISE
8 6 (4.08%) Cisco Wireless
8 6 (4.08%) OSPF
9 5 (3.40%) Skype
9 5 (3.40%) TCP/IP
10 3 (2.04%) DNS
10 3 (2.04%) Softphone
10 3 (2.04%) Unified Communications
10 3 (2.04%) VoIP
11 2 (1.36%) SMS
Database & Business Intelligence
1 4 (2.72%) Data Warehouse
1 4 (2.72%) SQL Server Analysis Services
1 4 (2.72%) SQL Server Integration Services
2 3 (2.04%) DB2
3 2 (1.36%) Amazon DynamoDB
3 2 (1.36%) MySQL
3 2 (1.36%) PostgreSQL
3 2 (1.36%) SQL Server
4 1 (0.68%) MongoDB
4 1 (0.68%) OLAP
4 1 (0.68%) Power BI
Development Applications
1 3 (2.04%) JIRA
1 3 (2.04%) MSI
2 1 (0.68%) Git (software)
2 1 (0.68%) Visual Studio Team System
General
1 30 (20.41%) Finance
2 21 (14.29%) Banking
3 6 (4.08%) Public Sector
4 4 (2.72%) Advertising
4 4 (2.72%) German Language
5 3 (2.04%) Aerospace
5 3 (2.04%) Manufacturing
5 3 (2.04%) Military
5 3 (2.04%) Telecoms
6 2 (1.36%) Automotive
6 2 (1.36%) Law
7 1 (0.68%) Legal
7 1 (0.68%) Retail
Job Titles
1 27 (18.37%) Support Engineer
2 16 (10.88%) Analyst
2 16 (10.88%) Service Analyst
3 15 (10.20%) Consultant
3 15 (10.20%) Delivery Manager
3 15 (10.20%) Desktop Support
3 15 (10.20%) Service Manager
4 13 (8.84%) Desktop Engineer
5 12 (8.16%) Desktop Support Engineer
6 10 (6.80%) Service Delivery Manager
6 10 (6.80%) Service Desk Analyst
6 10 (6.80%) Team Leader
7 9 (6.12%) 2nd Line Engineer
8 8 (5.44%) IT Engineer
8 8 (5.44%) IT Manager
8 8 (5.44%) IT Services Manager
8 8 (5.44%) IT Support
8 8 (5.44%) Network Engineer
8 8 (5.44%) Remedy Consultant
8 8 (5.44%) Service Desk Team Leader
Libraries, Frameworks & Software Standards
1 10 (6.80%) XML
2 9 (6.12%) Web Services
3 6 (4.08%) SAML
4 5 (3.40%) SOAP
5 2 (1.36%) CSS
5 2 (1.36%) HTML
5 2 (1.36%) Middleware
5 2 (1.36%) Node.js
6 1 (0.68%) .NET
6 1 (0.68%) ADO
6 1 (0.68%) Ajax
6 1 (0.68%) HTML5
6 1 (0.68%) jQuery
6 1 (0.68%) JSON
6 1 (0.68%) LDAP
6 1 (0.68%) REST
Miscellaneous
1 25 (17.01%) CMDB
2 11 (7.48%) Data Centre
3 9 (6.12%) Management Information System
4 8 (5.44%) Analytical Skills
5 6 (4.08%) User Experience
6 5 (3.40%) Self-Motivation
6 5 (3.40%) Smartphone
6 5 (3.40%) Virtual Team
7 4 (2.72%) e-Learning
8 2 (1.36%) Driving Licence
8 2 (1.36%) Enterprise Storage
8 2 (1.36%) Security Operations Centre
9 1 (0.68%) CCTV
9 1 (0.68%) Video Conferencing
Operating Systems
1 53 (36.05%) Windows
2 25 (17.01%) Windows 10
3 15 (10.20%) Windows 7
4 13 (8.84%) Windows Server
5 6 (4.08%) Unix
5 6 (4.08%) Windows 8
6 4 (2.72%) Linux
6 4 (2.72%) VMS
7 3 (2.04%) Android
7 3 (2.04%) Apple iOS
8 2 (1.36%) HPUX
8 2 (1.36%) Mac OS X
8 2 (1.36%) Windows Server 2008
8 2 (1.36%) Windows Server 2012
9 1 (0.68%) Solaris
Processes & Methodologies
1 118 (80.27%) ITSM
2 93 (63.27%) ITIL
3 41 (27.89%) ITIL V3
4 27 (18.37%) Service Management
5 26 (17.69%) Service Delivery
6 24 (16.33%) Incident Management
7 23 (15.65%) Change Management
8 21 (14.29%) Workflow
9 20 (13.61%) Coaching
10 19 (12.93%) Problem Management
10 19 (12.93%) Problem-Solving
11 18 (12.24%) Continuous Improvement
12 14 (9.52%) SDLC
13 13 (8.84%) Line Management
14 12 (8.16%) Asset Management
15 11 (7.48%) Configuration Management
15 11 (7.48%) Creative Thinking
15 11 (7.48%) Presales
15 11 (7.48%) PRINCE2
16 10 (6.80%) Validation
Programming Languages
1 10 (6.80%) Java
2 2 (1.36%) JavaScript
2 2 (1.36%) Python
3 1 (0.68%) C#
3 1 (0.68%) Perl
3 1 (0.68%) Shell Script
3 1 (0.68%) SQL
Qualifications
1 25 (17.01%) ITIL Certification
2 23 (15.65%) Cisco Certification
3 20 (13.61%) Degree
4 12 (8.16%) Security Cleared
5 10 (6.80%) MCP
5 10 (6.80%) Microsoft Certification
5 10 (6.80%) SC Cleared
6 8 (5.44%) CCNA
6 8 (5.44%) CCNP
7 6 (4.08%) CCDP
7 6 (4.08%) HND
7 6 (4.08%) MCSA
7 6 (4.08%) MCSE
8 5 (3.40%) PRINCE2 Certification
9 2 (1.36%) CCIE
9 2 (1.36%) CCIE Service Provider
9 2 (1.36%) GIAC
9 2 (1.36%) ISEB
9 2 (1.36%) ITIL Foundation Certificate
9 2 (1.36%) MCDST
Quality Assurance & Compliance
1 27 (18.37%) SLA
2 2 (1.36%) GDPR
3 1 (0.68%) PCI DSS
3 1 (0.68%) Sarbanes-Oxley
System Software
1 36 (24.49%) Active Directory
2 5 (3.40%) Virtual Machines
2 5 (3.40%) XenApp
3 3 (2.04%) Terminal Services
4 2 (1.36%) Docker
4 2 (1.36%) VMware Infrastructure
Systems Management
1 12 (8.16%) SCCM
2 9 (6.12%) Microsoft Intune
3 6 (4.08%) Cisco Prime
3 6 (4.08%) Single Sign-On
4 4 (2.72%) Netcool
5 2 (1.36%) Ansible
5 2 (1.36%) FortiGate
5 2 (1.36%) HP NNM
5 2 (1.36%) Kubernetes
5 2 (1.36%) Mesos
5 2 (1.36%) Netcool/Proviso
5 2 (1.36%) OpenView
5 2 (1.36%) rkt
5 2 (1.36%) TeMIP
5 2 (1.36%) Terraform
6 1 (0.68%) CASB
6 1 (0.68%) Computer Incident Response Team
6 1 (0.68%) CSIRT
6 1 (0.68%) HP UCMDB
6 1 (0.68%) RSA enVision
Vendors
1 147 (100.00%) Remedy
2 66 (44.90%) Microsoft
3 60 (40.82%) BMC
4 46 (31.29%) ServiceNow
5 23 (15.65%) Cisco
6 14 (9.52%) HP
7 11 (7.48%) Infoblox
7 11 (7.48%) VMware
8 9 (6.12%) Meraki
8 9 (6.12%) Oracle
8 9 (6.12%) Palo Alto
8 9 (6.12%) Zscaler
9 7 (4.76%) Citrix
10 6 (4.08%) CheckPoint
11 5 (3.40%) Apple
11 5 (3.40%) Dell
11 5 (3.40%) IBM
12 4 (2.72%) MobileIron
12 4 (2.72%) Virgin Media
13 3 (2.04%) Freshdesk