Period
to 19 October 2018

The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for Remedy ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Remedy ITSM over the 6 months to 19 October 2018 with a comparison to the same period in the previous 2 years.

BMC Remedy IT Service Management (ITSM)
UK > England
6 months to
19 Oct 2018
Same period 2017 Same period 2016
Rank 924 923 986
Rank change year-on-year -1 +63 +25
Permanent jobs citing Remedy ITSM 193 237 224
As % of all permanent IT jobs advertised in England 0.13% 0.14% 0.12%
As % of the Business Applications category 2.07% 1.91% 1.76%
Number of salaries quoted 139 145 152
England median annual salary £37,500 £47,500 £40,000
Median salary % change year-on-year -21.05% +18.75% -3.61%
10th Percentile £24,650 £28,500 £27,181
90th Percentile £64,000 £75,000 £57,500
UK median annual salary £37,500 £50,000 £40,000
% change year-on-year -25.00% +25.00% -3.61%

Remedy ITSM is in the Business Applications category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for business application skills.

All Business Application Skills
England
Permanent vacancies with a requirement for business application skills 9,335 12,398 12,733
As % of all permanent IT jobs advertised in England 6.08% 7.56% 7.05%
Number of salaries quoted 6,948 9,048 9,823
England median annual salary £52,500 £50,000 £50,000
Median salary % change year-on-year +5.00% - -4.76%
10th Percentile £31,250 £31,250 £31,250
90th Percentile £85,000 £80,000 £80,000
UK median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - -4.76%

Remedy ITSM
Job Vacancy Trend in England

Job postings citing Remedy ITSM as a percentage of all IT jobs advertised in England.

Job vacancy trend for Remedy ITSM in England

Remedy ITSM
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Remedy ITSM in England.

Salary trend for Remedy ITSM in England

Remedy ITSM
Salary Histogram in England

The salary distribution of IT jobs citing Remedy ITSM in England over the 6 months to 19 October 2018.

Salary histogram for Remedy ITSM in England

Remedy ITSM
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Remedy ITSM within the England region over the 6 months to 19 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -43 63 £34,000 -24.44% 11
Midlands +27 51 £44,000 -18.52% 2
South East +29 48 £37,500 -16.67% 5
West Midlands +51 31 £51,500 +34.64% 2
East Midlands -10 20 £30,000 -44.44%
North of England +23 13 £30,750 -18.00% 5
East of England +17 12 £52,500 +5.00% 3
Yorkshire +29 7 £23,500 -7.13% 1
North West +4 6 £50,000 +11.11% 4
Remedy ITSM
UK

For the 6 months to 19 October 2018, IT jobs citing Remedy ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region with a requirement for Remedy ITSM.

1 193 (100.00%) Remedy
2 162 (83.94%) ITSM
3 110 (56.99%) ITIL
4 87 (45.08%) BMC
5 79 (40.93%) Service Management
6 71 (36.79%) Windows
7 56 (29.02%) SQL
8 55 (28.50%) Active Directory
9 38 (19.69%) Microsoft
9 38 (19.69%) ITIL V3
10 30 (15.54%) Unix
11 28 (14.51%) Change Management
12 27 (13.99%) Microsoft Excel
12 27 (13.99%) CMDB
12 27 (13.99%) ServiceNow
13 26 (13.47%) SCCM
14 25 (12.95%) Microsoft Office
14 25 (12.95%) Ticket Management
14 25 (12.95%) Fault Analysis
14 25 (12.95%) Collaborative Working
15 24 (12.44%) Windows 7
16 23 (11.92%) Linux
17 22 (11.40%) Finance
18 21 (10.88%) Oracle
19 20 (10.36%) SLA
19 20 (10.36%) Internet
20 19 (9.84%) Security Cleared
20 19 (9.84%) SC Cleared
20 19 (9.84%) Degree
20 19 (9.84%) LAN

Remedy ITSM
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 16 (8.29%) SharePoint
2 11 (5.70%) MS Exchange
3 10 (5.18%) Skype for Business
4 7 (3.63%) Exchange Server 2010
5 3 (1.55%) Exchange Server 2013
5 3 (1.55%) SharePoint 2010
6 2 (1.04%) BizTalk Server
6 2 (1.04%) CMS
6 2 (1.04%) Commerce Server
7 1 (0.52%) Apache
7 1 (0.52%) Confluence
7 1 (0.52%) IIS
7 1 (0.52%) JBoss
7 1 (0.52%) Tomcat
7 1 (0.52%) WebSphere
7 1 (0.52%) WebSphere Application Server
Applications
1 27 (13.99%) Microsoft Excel
2 25 (12.95%) Microsoft Office
3 12 (6.22%) Microsoft PowerPoint
3 12 (6.22%) MS Visio
4 5 (2.59%) Microsoft Project
5 4 (2.07%) Acrobat
Business Applications
1 1 (0.52%) assyst
1 1 (0.52%) Magento
1 1 (0.52%) Remedy AR System
1 1 (0.52%) SAP Hybris
Cloud Services
1 12 (6.22%) Office 365
2 10 (5.18%) Amazon AWS
3 9 (4.66%) Microsoft Azure
3 9 (4.66%) SaaS
4 6 (3.11%) Amazon EC2
4 6 (3.11%) Amazon S3
5 5 (2.59%) Amazon CloudWatch
5 5 (2.59%) Amazon ElastiCache
5 5 (2.59%) AWS CloudFormation
5 5 (2.59%) AWS CloudTrail
5 5 (2.59%) AWS CodePipeline
5 5 (2.59%) AWS Lambda
5 5 (2.59%) CloudFront
5 5 (2.59%) IBM Cloud
5 5 (2.59%) Serverless
5 5 (2.59%) SoftLayer
6 2 (1.04%) OneDrive
7 1 (0.52%) Route 53
Communications & Networking
1 20 (10.36%) Internet
2 19 (9.84%) LAN
3 16 (8.29%) VPN
4 15 (7.77%) WAN
5 11 (5.70%) DNS
6 9 (4.66%) Remote Desktop
6 9 (4.66%) Wi-Fi
7 6 (3.11%) ADSL
7 6 (3.11%) Broadband
7 6 (3.11%) MPLS
7 6 (3.11%) TCP/IP
7 6 (3.11%) VoIP
7 6 (3.11%) WLAN
8 5 (2.59%) Firewall
9 4 (2.07%) Ethernet
9 4 (2.07%) SAN
9 4 (2.07%) Skype
9 4 (2.07%) WebEx
9 4 (2.07%) Wireless
10 3 (1.55%) Wireshark
Database & Business Intelligence
1 18 (9.33%) SQL Server
2 11 (5.70%) Relational Database
3 9 (4.66%) Oracle Database
4 8 (4.15%) Data Warehouse
4 8 (4.15%) Informix
4 8 (4.15%) NuoDB
4 8 (4.15%) Oracle Database 10g
4 8 (4.15%) Oracle Database 11g
4 8 (4.15%) Oracle Database 12c
4 8 (4.15%) RDBMS
4 8 (4.15%) SQL Server 2008
4 8 (4.15%) SQL Server 2012
4 8 (4.15%) SQL Server 2014
4 8 (4.15%) SQL Server 2016
5 6 (3.11%) SQL Server 2000
6 5 (2.59%) Amazon DynamoDB
6 5 (2.59%) MongoDB
7 2 (1.04%) MySQL
8 1 (0.52%) Amazon RDS
8 1 (0.52%) PostgreSQL
Development Applications
1 8 (4.15%) Toad
2 2 (1.04%) JIRA
3 1 (0.52%) Team Foundation Server
General
1 22 (11.40%) Finance
2 14 (7.25%) Banking
3 8 (4.15%) Investment Banking
3 8 (4.15%) Telecoms
4 4 (2.07%) Retail
5 3 (1.55%) Local Government
5 3 (1.55%) Spanish Language
6 1 (0.52%) Back Office
6 1 (0.52%) Electronics
6 1 (0.52%) Legal
6 1 (0.52%) Manufacturing
6 1 (0.52%) Marketing
6 1 (0.52%) Pharmaceutical
Job Titles
1 49 (25.39%) Analyst
2 32 (16.58%) 2nd Line Support
3 29 (15.03%) Support Engineer
4 26 (13.47%) Service Analyst
5 23 (11.92%) 2nd Line Engineer
6 20 (10.36%) 2nd Line Support Engineer
7 19 (9.84%) Applications Support
8 17 (8.81%) Applications Engineer
9 16 (8.29%) Support Analyst
10 14 (7.25%) Administrator
11 12 (6.22%) Developer
11 12 (6.22%) Implementation Manager
11 12 (6.22%) IT Engineer
11 12 (6.22%) Project Analyst
11 12 (6.22%) Service Desk Analyst
12 11 (5.70%) Desktop Support
12 11 (5.70%) Implementation Analyst
13 10 (5.18%) 1st/2nd Line Support
13 10 (5.18%) Operations Engineer
14 9 (4.66%) IT Support
Libraries, Frameworks & Software Standards
1 12 (6.22%) CSS
2 8 (4.15%) .NET
2 8 (4.15%) HTML
3 6 (3.11%) Web Services
4 5 (2.59%) Node.js
4 5 (2.59%) SAML
5 3 (1.55%) Middleware
6 2 (1.04%) REST
6 2 (1.04%) SAP PI
6 2 (1.04%) SOAP
7 1 (0.52%) ActiveMQ
7 1 (0.52%) CGI
7 1 (0.52%) COM
7 1 (0.52%) J2EE
Miscellaneous
1 27 (13.99%) CMDB
2 17 (8.81%) Self-Motivation
3 12 (6.22%) Management Information System
3 12 (6.22%) Mobile App
4 9 (4.66%) Analytical Skills
4 9 (4.66%) Data Centre
5 7 (3.63%) Smart Energy
6 4 (2.07%) iPad
7 3 (1.55%) Client/Server
7 3 (1.55%) HP Storage
7 3 (1.55%) iPhone
7 3 (1.55%) Video Conferencing
8 2 (1.04%) Computer Science
8 2 (1.04%) Enterprise Software
8 2 (1.04%) Smartphone
9 1 (0.52%) Driving Licence
9 1 (0.52%) NHS
9 1 (0.52%) PKI
9 1 (0.52%) Smart Meter
Operating Systems
1 71 (36.79%) Windows
2 30 (15.54%) Unix
3 24 (12.44%) Windows 7
4 23 (11.92%) Linux
5 16 (8.29%) Red Hat Enterprise Linux
5 16 (8.29%) Windows 10
6 14 (7.25%) Solaris
7 8 (4.15%) Windows 2000
8 6 (3.11%) Windows Server 2008
8 6 (3.11%) Windows Server 2012
9 4 (2.07%) Mac OS
9 4 (2.07%) Windows 8
9 4 (2.07%) Windows Server
9 4 (2.07%) Windows XP
10 3 (1.55%) Android
10 3 (1.55%) Apple iOS
10 3 (1.55%) Windows Phone
11 2 (1.04%) Mac OS X
12 1 (0.52%) CentOS
12 1 (0.52%) zOS
Processes & Methodologies
1 162 (83.94%) ITSM
2 110 (56.99%) ITIL
3 79 (40.93%) Service Management
4 38 (19.69%) ITIL V3
5 28 (14.51%) Change Management
6 25 (12.95%) Collaborative Working
6 25 (12.95%) Fault Analysis
6 25 (12.95%) Ticket Management
7 19 (9.84%) Problem-Solving
7 19 (9.84%) Service Delivery
8 15 (7.77%) Configuration Management
9 13 (6.74%) Problem Management
9 13 (6.74%) Root Cause Analysis
10 12 (6.22%) Customer Requirements
10 12 (6.22%) Incident Management
10 12 (6.22%) Server Management
11 10 (5.18%) Asset Management
12 8 (4.15%) Disaster Recovery
12 8 (4.15%) Integration Testing
12 8 (4.15%) System Integration Testing
Programming Languages
1 56 (29.02%) SQL
2 12 (6.22%) Python
3 9 (4.66%) JavaScript
4 8 (4.15%) Bash Shell
4 8 (4.15%) PL/SQL
5 6 (3.11%) VB
6 5 (2.59%) VBScript
7 3 (1.55%) Java
8 2 (1.04%) C
8 2 (1.04%) PowerShell
9 1 (0.52%) ActionScript
9 1 (0.52%) ActionScript 2.0
9 1 (0.52%) JCL
9 1 (0.52%) Perl
9 1 (0.52%) Shell Script
9 1 (0.52%) VBA
9 1 (0.52%) XPath
Qualifications
1 19 (9.84%) Degree
1 19 (9.84%) SC Cleared
1 19 (9.84%) Security Cleared
2 13 (6.74%) Computer Science Degree
3 12 (6.22%) ITIL Certification
4 10 (5.18%) Microsoft Certification
5 7 (3.63%) Cisco Certification
5 7 (3.63%) MCP
5 7 (3.63%) MCSE
6 5 (2.59%) ISEB
7 3 (1.55%) CCNA
7 3 (1.55%) CCNP
7 3 (1.55%) MCDST
8 2 (1.04%) VMware Certified Professional (VCP)
9 1 (0.52%) AWS Certification
9 1 (0.52%) CCENT
9 1 (0.52%) CCIE
9 1 (0.52%) DV Cleared
9 1 (0.52%) Network+ Certification
9 1 (0.52%) PRINCE2 Certification
Quality Assurance & Compliance
1 20 (10.36%) SLA
2 5 (2.59%) ISO/IEC 20000
System Software
1 55 (28.50%) Active Directory
2 11 (5.70%) VMware Infrastructure
3 10 (5.18%) Docker
4 8 (4.15%) Oracle RAC
5 6 (3.11%) Hyper-V
5 6 (3.11%) Veritas Cluster Server
6 5 (2.59%) Firmware
6 5 (2.59%) Virtual Machines
6 5 (2.59%) XenApp
7 3 (1.55%) VMware Server
8 1 (0.52%) Veritas File System
8 1 (0.52%) Virtual Servers
8 1 (0.52%) VMware ESXi
Systems Management
1 26 (13.47%) SCCM
2 14 (7.25%) Oracle ZFS
3 12 (6.22%) Control-M
3 12 (6.22%) NetBackup
3 12 (6.22%) Unicenter
4 10 (5.18%) Ansible
5 8 (4.15%) BMC PATROL
5 8 (4.15%) Oracle Enterprise Manager
5 8 (4.15%) Single Sign-On
6 6 (3.11%) Xymon
7 5 (2.59%) Kubernetes
7 5 (2.59%) Mesos
7 5 (2.59%) Opscode Chef
7 5 (2.59%) Puppet
7 5 (2.59%) Red Hat Satellite
7 5 (2.59%) rkt
7 5 (2.59%) Terraform
8 4 (2.07%) Microsoft Intune
8 4 (2.07%) ServiceCenter
8 4 (2.07%) Systems Management Server (SMS)
Vendors
1 193 (100.00%) Remedy
2 87 (45.08%) BMC
3 38 (19.69%) Microsoft
4 27 (13.99%) ServiceNow
5 21 (10.88%) Oracle
6 16 (8.29%) Red Hat
7 14 (7.25%) Cisco
7 14 (7.25%) VMware
8 13 (6.74%) CA
9 11 (5.70%) Citrix
10 10 (5.18%) HP
11 8 (4.15%) MobileIron
11 8 (4.15%) Sybase
12 7 (3.63%) IBM
12 7 (3.63%) Nimsoft
13 6 (3.11%) Symantec
13 6 (3.11%) Veritas
14 5 (2.59%) Dell
14 5 (2.59%) Infoblox
14 5 (2.59%) Peregrine