Period
to 14 December 2018

The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for Chat Support skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Chat Support over the 6 months to 14 December 2018 with a comparison to the same period in the previous 2 years.

Chat Support
UK > England
6 months to
14 Dec 2018
Same period 2017 Same period 2016
Rank 1068 1150 1188
Rank change year-on-year +82 +38 +65
Permanent jobs citing Chat Support 36 32 13
As % of all permanent IT jobs advertised in England 0.024% 0.019% 0.007%
As % of the Processes & Methodologies category 0.027% 0.021% 0.008%
Number of salaries quoted 32 31 12
England median annual salary £22,500 £26,000 £32,000
Median salary % change year-on-year -13.46% -18.75% -14.67%
10th Percentile £20,000 £19,500 £20,550
90th Percentile £71,250 £38,750 £35,000
UK median annual salary £22,500 £23,000 £32,000
% change year-on-year -2.17% -28.13% -12.93%

Chat Support is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Permanent vacancies with a requirement for process or methodology skills 135,685 154,643 159,889
As % of all permanent IT jobs advertised in England 91.66% 91.92% 91.28%
Number of salaries quoted 108,414 123,778 133,783
England median annual salary £52,500 £50,000 £50,000
Median salary % change year-on-year +5.00% - +5.26%
10th Percentile £30,000 £28,500 £28,000
90th Percentile £85,000 £80,000 £80,000
UK median annual salary £52,500 £50,000 £48,500
% change year-on-year +5.00% +3.09% +2.11%

Chat Support
Job Vacancy Trend in England

Job postings citing Chat Support as a percentage of all IT jobs advertised in England.

Job vacancy trend for Chat Support in England

Chat Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Chat Support in England.

Salary trend for Chat Support in England

Chat Support
Salary Histogram in England

The salary distribution of IT jobs citing Chat Support in England over the 6 months to 14 December 2018.

Salary histogram for Chat Support in England

Chat Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Chat Support within the England region over the 6 months to 14 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +35 19 £21,000 -44.00% 1
London +66 12 £67,500 +150.00% 1
North of England +20 3 £22,500 +2.27%
North West +15 3 £22,500 +2.27%
West Midlands - 2 £30,750 -
Midlands - 2 £30,750 -
Chat Support
UK

For the 6 months to 14 December 2018, IT jobs citing Chat Support also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region with a requirement for Chat Support.

1 20 (55.56%) Active Directory
2 18 (50.00%) Microsoft Office
3 15 (41.67%) Microsoft
4 14 (38.89%) Problem-Solving
5 13 (36.11%) Cisco
6 12 (33.33%) Windows
6 12 (33.33%) C
6 12 (33.33%) Polycom
7 9 (25.00%) Python
7 9 (25.00%) ITIL
7 9 (25.00%) Citrix
8 8 (22.22%) OOP
8 8 (22.22%) OO
8 8 (22.22%) JavaScript
8 8 (22.22%) Web Services
8 8 (22.22%) Node.js
8 8 (22.22%) Natural Language Processing
8 8 (22.22%) Machine Learning
8 8 (22.22%) Office 365
8 8 (22.22%) Use Case
8 8 (22.22%) Artificial Intelligence
8 8 (22.22%) Google
8 8 (22.22%) SpaCy
8 8 (22.22%) Conversational UI
8 8 (22.22%) Complexity Analysis
8 8 (22.22%) Sentiment Analysis
8 8 (22.22%) Chatbot
8 8 (22.22%) Dialogflow
8 8 (22.22%) Algorithms
8 8 (22.22%) Presales

Chat Support
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (2.78%) MS Exchange
Applications
1 18 (50.00%) Microsoft Office
2 8 (22.22%) Chatbot
3 4 (11.11%) Acrobat
3 4 (11.11%) Spreadsheet
Business Applications
1 4 (11.11%) Remedy ITSM
Cloud Services
1 8 (22.22%) Dialogflow
1 8 (22.22%) Office 365
2 1 (2.78%) SaaS
Communications & Networking
1 6 (16.67%) VPN
2 5 (13.89%) TCP/IP
3 4 (11.11%) Internet
3 4 (11.11%) Remote Desktop
4 2 (5.56%) ADSL
4 2 (5.56%) Broadband
4 2 (5.56%) ISDN
4 2 (5.56%) PBX
4 2 (5.56%) PSTN
5 1 (2.78%) DHCP
5 1 (2.78%) DNS
5 1 (2.78%) Firewall
5 1 (2.78%) Skype
Job Titles
1 15 (41.67%) Analyst
1 15 (41.67%) Service Analyst
2 14 (38.89%) Service Desk Analyst
3 8 (22.22%) Active Directory Analyst
4 4 (11.11%) 2nd Line Support
4 4 (11.11%) Citrix Analyst
4 4 (11.11%) Customer Support Specialist
4 4 (11.11%) Service Desk Engineer
4 4 (11.11%) Support Specialist
5 2 (5.56%) 1st/2nd Line Support
5 2 (5.56%) 1st/2nd Line Technical Support
5 2 (5.56%) 2nd Line Support Consultant
5 2 (5.56%) 2nd Line Technical Support
5 2 (5.56%) Consultant
5 2 (5.56%) Support Consultant
5 2 (5.56%) Technical Consultant
5 2 (5.56%) Technical Support
5 2 (5.56%) Technical Support Consultant
6 1 (2.78%) Desktop Support
6 1 (2.78%) Support Analyst
Libraries, Frameworks & Software Standards
1 8 (22.22%) Natural Language Processing
1 8 (22.22%) Node.js
1 8 (22.22%) SpaCy
1 8 (22.22%) Web Services
2 4 (11.11%) HTML
Miscellaneous
1 8 (22.22%) Algorithms
2 6 (16.67%) Analytical Skills
3 4 (11.11%) Analytical Mindset
3 4 (11.11%) Blackberry
3 4 (11.11%) PDA
4 1 (2.78%) Driving Licence
Operating Systems
1 12 (33.33%) Windows
2 3 (8.33%) Windows 7
3 1 (2.78%) Linux
3 1 (2.78%) Windows 10
3 1 (2.78%) Windows 8
Processes & Methodologies
1 14 (38.89%) Problem-Solving
2 9 (25.00%) ITIL
3 8 (22.22%) Artificial Intelligence
3 8 (22.22%) Complexity Analysis
3 8 (22.22%) Conversational UI
3 8 (22.22%) Machine Learning
3 8 (22.22%) OO
3 8 (22.22%) OOP
3 8 (22.22%) Presales
3 8 (22.22%) Sentiment Analysis
3 8 (22.22%) Use Case
4 6 (16.67%) Continuous Improvement
5 4 (11.11%) Collaborative Working
5 4 (11.11%) Incident Management
5 4 (11.11%) ITSM
5 4 (11.11%) Self-Awareness
5 4 (11.11%) Service Desk Management
6 2 (5.56%) Coaching
Programming Languages
1 12 (33.33%) C
2 9 (25.00%) Python
3 8 (22.22%) JavaScript
4 4 (11.11%) SQL
5 1 (2.78%) PowerShell
Quality Assurance & Compliance
1 4 (11.11%) SLA
2 1 (2.78%) QA
System Software
1 20 (55.56%) Active Directory
2 1 (2.78%) Microsoft App-V
2 1 (2.78%) VMware Infrastructure
2 1 (2.78%) XenApp
2 1 (2.78%) XenDesktop
Systems Management
1 1 (2.78%) cPanel
Vendors
1 15 (41.67%) Microsoft
2 13 (36.11%) Cisco
3 12 (33.33%) Polycom
4 9 (25.00%) Citrix
5 8 (22.22%) Google
6 4 (11.11%) Remedy
7 2 (5.56%) Intel
8 1 (2.78%) VMware