Period
to 8 April 2020

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for ISO/IEC 20000 skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ISO/IEC 20000 over the 6 months to 8 April 2020 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

ISO/IEC 20000 (supersedes BS 15000)
UK > England
6 months to
8 Apr 2020
Same period 2019 Same period 2018
Rank 615 824 763
Rank change year-on-year +209 -61 -26
Contract jobs citing ISO/IEC 20000 53 30 106
As % of all contract jobs advertised in England 0.097% 0.034% 0.11%
As % of the Quality Assurance & Compliance category 0.96% 0.32% 0.90%
Number of daily rates quoted 43 17 72
Median daily rate £450 £400 £410
Median daily rate % change year-on-year +12.50% -2.44% -21.15%
10th Percentile £200 £189 £191
90th Percentile £535 £533 £600
UK median daily rate £450 £375 £410
% change year-on-year +20.00% -8.54% -21.15%
Number of hourly rates quoted 2 1 7
Median hourly rate £15.00 £35.00 £32.00
Median hourly rate % change year-on-year -57.14% +9.38% -21.95%
10th Percentile £14.50 £32.50 £19.00
90th Percentile £15.50 £37.50 £50.00
UK median hourly rate £15.00 £35.00 £32.00
% change year-on-year -57.14% +9.38% -21.95%

ISO/IEC 20000 is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
England
Contract vacancies with a requirement for quality assurance or compliance skills 5,519 9,490 11,765
As % of all contract IT jobs advertised in England 10.06% 10.71% 12.60%
Number of daily rates quoted 3,370 5,985 7,571
Median daily rate £450 £450 £450
10th Percentile £235 £250 £263
90th Percentile £643 £650 £638
UK median daily rate £450 £450 £450
Number of hourly rates quoted 256 311 328
Median hourly rate £25.68 £21.76 £21.90
Median hourly rate % change year-on-year +18.01% -0.64% +6.83%
10th Percentile £13.45 £10.75 £12.25
90th Percentile £53.00 £50.00 £57.50
Median hourly rate £24.88 £21.76 £22.50
% change year-on-year +14.35% -3.29% +4.65%

ISO/IEC 20000
Job Vacancy Trend in England

Job postings citing ISO/IEC 20000 as a proportion of all IT jobs advertised in England.

Job vacancy trend for ISO/IEC 20000 in England

ISO/IEC 20000
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing ISO/IEC 20000 in England.

Daily rate trend for ISO/IEC 20000 in England

ISO/IEC 20000
Daily Rate Histogram in England

Daily rate distribution for jobs citing ISO/IEC 20000 in England over the 6 months to 8 April 2020.

Daily rate histogram for ISO/IEC 20000 in England

ISO/IEC 20000
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing ISO/IEC 20000 in England.

Hourly rate trend for ISO/IEC 20000 in England

ISO/IEC 20000
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ISO/IEC 20000 within the England region over the 6 months to 8 April 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +153 25 £450 -7.22%
East of England +39 8 £200 -
South West +43 7 £513 - 1
Midlands +67 6 £450 +63.64%
South East +103 4 £410 +2.50% 2
West Midlands +62 3 - -
East Midlands - 3 £450 -
North of England +71 2 £375 +2.53%
North East +33 2 £375 -6.25%
ISO/IEC 20000
UK

For the 6 months to 8 April 2020, IT contractor jobs citing ISO/IEC 20000 also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region with a requirement for ISO/IEC 20000.

1 48 (90.57%) ITIL
2 29 (54.72%) Finance
3 27 (50.94%) Problem-Solving
4 26 (49.06%) High Availability
5 25 (47.17%) ITIL V3
5 25 (47.17%) Agile Software Development
5 25 (47.17%) Middleware
6 24 (45.28%) AWS
7 22 (41.51%) Continuous Improvement
8 21 (39.62%) JIRA
9 19 (35.85%) Oracle
9 19 (35.85%) Strategic Roadmap
10 18 (33.96%) Project Delivery
10 18 (33.96%) Analytical Skills
11 16 (30.19%) ISO/IEC 27001
12 15 (28.30%) SQL
12 15 (28.30%) Unix
13 14 (26.42%) WebLogic
13 14 (26.42%) Tomcat
13 14 (26.42%) Azure
14 13 (24.53%) Data Guard
14 13 (24.53%) Oracle RAC
14 13 (24.53%) Oracle Database 12c
14 13 (24.53%) Oracle Database
14 13 (24.53%) Oracle RMAN
15 12 (22.64%) Java
15 12 (22.64%) HP
16 11 (20.75%) Workflow
16 11 (20.75%) Service Management
16 11 (20.75%) SDLC

ISO/IEC 20000
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (26.42%) Tomcat
1 14 (26.42%) WebLogic
2 10 (18.87%) Confluence
3 6 (11.32%) Oracle Workflow
4 1 (1.89%) SharePoint
4 1 (1.89%) WebSphere
Business Applications
1 3 (5.66%) Oracle 11i
1 3 (5.66%) Oracle EBS
Cloud Services
1 24 (45.28%) AWS
2 14 (26.42%) Azure
3 6 (11.32%) GCP
4 4 (7.55%) Office 365
5 3 (5.66%) Cloud Computing
6 2 (3.77%) Azure Active Directory
6 2 (3.77%) OneDrive
7 1 (1.89%) Power Platform
Communications & Networking
1 6 (11.32%) Firewall
2 3 (5.66%) Broadband
2 3 (5.66%) Cisco ASA
2 3 (5.66%) F5 BIG-IP LTM
2 3 (5.66%) Internet
2 3 (5.66%) NetScreen
2 3 (5.66%) SSL
3 2 (3.77%) DHCP
3 2 (3.77%) DNS
3 2 (3.77%) iSCSI
3 2 (3.77%) SAN
3 2 (3.77%) VPN
4 1 (1.89%) Intranet
4 1 (1.89%) LAN
4 1 (1.89%) Network Security
4 1 (1.89%) WLAN
Database & Business Intelligence
1 13 (24.53%) Oracle Database
1 13 (24.53%) Oracle Database 12c
2 10 (18.87%) Oracle Exadata
3 6 (11.32%) NoSQL
3 6 (11.32%) PostgreSQL
4 4 (7.55%) Oracle ODI
4 4 (7.55%) Oracle OWB
4 4 (7.55%) Relational Database
5 3 (5.66%) MySQL
5 3 (5.66%) Oracle Database 10g
5 3 (5.66%) Oracle Database 11g
5 3 (5.66%) Oracle Discoverer
5 3 (5.66%) RDBMS
5 3 (5.66%) SQL Server
6 1 (1.89%) GIS
6 1 (1.89%) Power BI
Development Applications
1 21 (39.62%) JIRA
2 10 (18.87%) Atlassian Bamboo
2 10 (18.87%) Jenkins
3 4 (7.55%) Oracle APEX
General
1 29 (54.72%) Finance
2 6 (11.32%) Public Sector
2 6 (11.32%) Telecoms
3 5 (9.43%) Local Government
4 2 (3.77%) Banking
4 2 (3.77%) Electronics
4 2 (3.77%) Manufacturing
4 2 (3.77%) Marketing
4 2 (3.77%) Retail Banking
5 1 (1.89%) Back Office
5 1 (1.89%) Front Office
Job Titles
1 12 (22.64%) Analyst
2 7 (13.21%) Automation Engineer
2 7 (13.21%) DBA
2 7 (13.21%) Oracle DBA
3 6 (11.32%) Architect
3 6 (11.32%) Infrastructure Engineer
3 6 (11.32%) Platform Engineer
4 4 (7.55%) 2nd Line Support
4 4 (7.55%) 2nd Line Support Analyst
4 4 (7.55%) Information Officer
4 4 (7.55%) Information Security Officer
4 4 (7.55%) Security Officer
4 4 (7.55%) Service Manager
4 4 (7.55%) Support Analyst
4 4 (7.55%) Unix Engineer
5 3 (5.66%) Automation Architect
5 3 (5.66%) Oracle Analyst
5 3 (5.66%) Service Analyst
6 2 (3.77%) Desktop Support
6 2 (3.77%) Desktop Support Analyst
Libraries, Frameworks & Software Standards
1 25 (47.17%) Middleware
2 10 (18.87%) Oracle GoldenGate
2 10 (18.87%) REST
2 10 (18.87%) Spring
2 10 (18.87%) Spring Boot
3 3 (5.66%) XML
4 1 (1.89%) Oracle Fusion
Miscellaneous
1 18 (33.96%) Analytical Skills
2 10 (18.87%) Replication
3 7 (13.21%) Management Information System
4 6 (11.32%) Private Cloud
5 3 (5.66%) Digital TV
5 3 (5.66%) Enterprise Software
6 2 (3.77%) Clustering
6 2 (3.77%) Robotics
6 2 (3.77%) Virtual Team
7 1 (1.89%) Cloud Native
7 1 (1.89%) Data Protection Act
Operating Systems
1 15 (28.30%) Unix
2 9 (16.98%) Linux
2 9 (16.98%) Solaris
3 6 (11.32%) Oracle Linux
3 6 (11.32%) Red Hat Enterprise Linux
3 6 (11.32%) Ubuntu
4 5 (9.43%) Windows
5 3 (5.66%) AIX
5 3 (5.66%) HPUX
6 2 (3.77%) Windows Server
6 2 (3.77%) Windows Server 2008
6 2 (3.77%) Windows Server 2016
Processes & Methodologies
1 48 (90.57%) ITIL
2 27 (50.94%) Problem-Solving
3 26 (49.06%) High Availability
4 25 (47.17%) Agile Software Development
4 25 (47.17%) ITIL V3
5 22 (41.51%) Continuous Improvement
6 19 (35.85%) Strategic Roadmap
7 18 (33.96%) Project Delivery
8 11 (20.75%) Kanban
8 11 (20.75%) SDLC
8 11 (20.75%) Service Management
8 11 (20.75%) Workflow
9 10 (18.87%) Data Modelling
9 10 (18.87%) Logical Data Model
9 10 (18.87%) Microservices
9 10 (18.87%) Physical Data Model
9 10 (18.87%) PRINCE2
10 8 (15.09%) OO
10 8 (15.09%) Service Delivery
10 8 (15.09%) Task Automation
Programming Languages
1 15 (28.30%) SQL
2 12 (22.64%) Java
3 7 (13.21%) PL/SQL
4 3 (5.66%) Shell Script
5 1 (1.89%) JavaScript
5 1 (1.89%) PowerShell
Qualifications
1 5 (9.43%) SC Cleared
1 5 (9.43%) Security Cleared
2 4 (7.55%) Cisco Certification
3 2 (3.77%) CCIE
3 2 (3.77%) CCNP
3 2 (3.77%) ISTQB
3 2 (3.77%) ITIL Certification
4 1 (1.89%) CCSE
4 1 (1.89%) CISA
4 1 (1.89%) CISSP
4 1 (1.89%) Degree
4 1 (1.89%) ISTQB Advanced Certification
4 1 (1.89%) ISTQB Foundation Certification
4 1 (1.89%) ITIL Foundation Certificate
4 1 (1.89%) PMI Certification
4 1 (1.89%) PMP
Quality Assurance & Compliance
1 16 (30.19%) ISO/IEC 27001
2 6 (11.32%) ISO 22301
2 6 (11.32%) ISO 9001
3 2 (3.77%) HMG Security Policy Framework
4 1 (1.89%) GDPR
4 1 (1.89%) PMO
4 1 (1.89%) QA
System Software
1 13 (24.53%) Oracle RAC
2 5 (9.43%) Hyper-V
2 5 (9.43%) VMware Infrastructure
3 4 (7.55%) Active Directory
4 3 (5.66%) Citrix Hypervisor
4 3 (5.66%) Oracle Clusterware
5 2 (3.77%) Firmware
Systems Management
1 13 (24.53%) Data Guard
1 13 (24.53%) Oracle RMAN
2 10 (18.87%) Ansible
3 7 (13.21%) Oracle Enterprise Manager
4 6 (11.32%) HP Operations Orchestration
4 6 (11.32%) Terraform
5 5 (9.43%) vRealize
5 5 (9.43%) vRealize Orchestrator
6 2 (3.77%) HP Quality Center
6 2 (3.77%) Microsoft Clustering
6 2 (3.77%) SCCM
6 2 (3.77%) SCOM
6 2 (3.77%) WSUS
Vendors
1 19 (35.85%) Oracle
2 12 (22.64%) HP
3 8 (15.09%) Cisco
4 6 (11.32%) Red Hat
5 5 (9.43%) VMware
6 3 (5.66%) F5
6 3 (5.66%) Juniper
6 3 (5.66%) Microsoft
6 3 (5.66%) Palo Alto
6 3 (5.66%) Sybase
6 3 (5.66%) VocaLink
7 2 (3.77%) Automation Anywhere
7 2 (3.77%) SAP
7 2 (3.77%) Symantec
7 2 (3.77%) UiPath
8 1 (1.89%) Extreme Networks
8 1 (1.89%) IBM
8 1 (1.89%) Mitel
8 1 (1.89%) ServiceNow
8 1 (1.89%) SolarWinds