Period
to 31 July 2021

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for ISO/IEC 20000 skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ISO/IEC 20000 over the 6 months to 31 July 2021 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

ISO/IEC 20000 (supersedes BS 15000)
UK > England
6 months to
31 Jul 2021
Same period 2020 Same period 2019
Rank 674 495 787
Rank change year-on-year -179 +292 +46
Contract jobs citing ISO/IEC 20000 27 34 48
As % of all contract jobs advertised in England 0.047% 0.11% 0.058%
As % of the Quality Assurance & Compliance category 0.38% 0.93% 0.52%
Number of daily rates quoted 17 25 34
10th Percentile £316 £289 £259
25th Percentile £400 £375 £338
Median daily rate (50th Percentile) £458 £450 £420
Median % change year-on-year +1.78% +7.14% -8.00%
75th Percentile £575 £488 £479
90th Percentile £650 £519 £509
UK median daily rate £425 £450 £416
% change year-on-year -5.56% +8.11% -7.50%
Number of hourly rates quoted 2 2 4
10th Percentile £57.15 " £38.87
25th Percentile £58.00 £16.50 £42.81
Median hourly rate £61.93 £17.00 £48.75
Median % change year-on-year +264.26% -65.12% +62.56%
75th Percentile £64.59 £17.50 £57.19
90th Percentile £64.69 " £58.88
UK median hourly rate £61.93 £17.00 £48.75
% change year-on-year +264.26% -65.12% +62.56%

ISO/IEC 20000 is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
England
Contract vacancies with a requirement for quality assurance or compliance skills 7,081 3,641 9,256
As % of all contract IT jobs advertised in England 12.30% 11.28% 11.11%
Number of daily rates quoted 4,660 2,319 5,917
10th Percentile £263 £265 £250
25th Percentile £375 £363 £350
Median daily rate (50th Percentile) £488 £475 £450
Median % change year-on-year +2.63% +5.56% -
75th Percentile £588 £575 £550
90th Percentile £678 £645 £638
UK median daily rate £475 £475 £450
% change year-on-year - +5.56% -
Number of hourly rates quoted 299 166 370
10th Percentile £11.36 £12.56 £10.75
25th Percentile £14.00 £17.33 £14.00
Median hourly rate £21.00 £26.05 £22.00
Median % change year-on-year -19.38% +18.40% +0.78%
75th Percentile £45.00 £45.00 £43.75
90th Percentile £61.66 £54.22 £53.00
UK median hourly rate £21.00 £22.91 £21.46
% change year-on-year -8.34% +6.77% +2.18%

ISO/IEC 20000
Job Vacancy Trend in England

Job postings citing ISO/IEC 20000 as a proportion of all IT jobs advertised in England.

Job vacancy trend for ISO/IEC 20000 in England

ISO/IEC 20000
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing ISO/IEC 20000 in England.

Daily rate trend for ISO/IEC 20000 in England

ISO/IEC 20000
Daily Rate Histogram in England

Daily rate distribution for jobs citing ISO/IEC 20000 in England over the 6 months to 31 July 2021.

Daily rate histogram for ISO/IEC 20000 in England

ISO/IEC 20000
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing ISO/IEC 20000 in England.

Hourly rate trend for ISO/IEC 20000 in England

ISO/IEC 20000
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ISO/IEC 20000 within the England region over the 6 months to 31 July 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -156 11 £513 +10.81% 5
South East -52 8 £386 +22.85% 2
East of England -14 4 £500 +153.16%
South West -12 3 £406 -20.88% 1
North of England -42 1 - - 4
North West - 1 - - 1
ISO/IEC 20000
UK

For the 6 months to 31 July 2021, IT contractor jobs citing ISO/IEC 20000 also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region with a requirement for ISO/IEC 20000.

1 22 (81.48%) ITIL
2 11 (40.74%) Service Management
2 11 (40.74%) ISO/IEC 27001
3 9 (33.33%) Service Delivery
3 9 (33.33%) Social Skills
4 8 (29.63%) Finance
5 7 (25.93%) Six Sigma
5 7 (25.93%) Lean Six Sigma
5 7 (25.93%) Agile Software Development
5 7 (25.93%) Project Delivery
6 6 (22.22%) Problem-Solving
6 6 (22.22%) Influencing Skills
6 6 (22.22%) COBIT
6 6 (22.22%) ITSM
7 5 (18.52%) JIRA
7 5 (18.52%) ITIL V3
7 5 (18.52%) Continuous Improvement
7 5 (18.52%) Decision-Making
8 4 (14.81%) Service Design
8 4 (14.81%) High Availability
8 4 (14.81%) Stakeholder Engagement
8 4 (14.81%) Microsoft 365
8 4 (14.81%) Analytical Skills
8 4 (14.81%) Security Cleared
8 4 (14.81%) Telecoms
8 4 (14.81%) Microsoft
8 4 (14.81%) ISO 9001
9 3 (11.11%) WebLogic
9 3 (11.11%) Tomcat
9 3 (11.11%) Oracle

ISO/IEC 20000
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (11.11%) Tomcat
1 3 (11.11%) WebLogic
2 2 (7.41%) Adobe Experience Manager
2 2 (7.41%) Confluence
2 2 (7.41%) MS Exchange
3 1 (3.70%) CMS
3 1 (3.70%) Oracle Workflow
Applications
1 2 (7.41%) Microsoft Office
1 2 (7.41%) Microsoft PowerPoint
2 1 (3.70%) MS Visio
Business Applications
1 1 (3.70%) Remedy ITSM
Cloud Services
1 4 (14.81%) Microsoft 365
2 3 (11.11%) Azure
3 2 (7.41%) IaaS
3 2 (7.41%) PaaS
3 2 (7.41%) SaaS
3 2 (7.41%) Twilio
4 1 (3.70%) AWS
4 1 (3.70%) GCP
Communications & Networking
1 3 (11.11%) Internet
2 1 (3.70%) Broadband
Database & Business Intelligence
1 2 (7.41%) Azure SQL Database
1 2 (7.41%) GIS
1 2 (7.41%) SQL Server
Development Applications
1 5 (18.52%) JIRA
2 1 (3.70%) Git (software)
General
1 9 (33.33%) Social Skills
2 8 (29.63%) Finance
3 6 (22.22%) Influencing Skills
4 4 (14.81%) Analytical Skills
4 4 (14.81%) Telecoms
5 3 (11.11%) Public Sector
6 2 (7.41%) Manufacturing
6 2 (7.41%) Marketing
6 2 (7.41%) Presentation Skills
7 1 (3.70%) Electronics
7 1 (3.70%) Organisational Skills
Job Titles
1 5 (18.52%) Architect
2 4 (14.81%) Delivery Manager
2 4 (14.81%) Service Delivery Manager
2 4 (14.81%) Service Manager
3 3 (11.11%) Security Architect
4 2 (7.41%) Administrator
4 2 (7.41%) Azure Administrator
4 2 (7.41%) Cloud Administrator
4 2 (7.41%) DBA
4 2 (7.41%) Head of Infrastructure
4 2 (7.41%) Head of IT
4 2 (7.41%) Head of IT Infrastructure
4 2 (7.41%) Head of IT Services
4 2 (7.41%) Project Manager
4 2 (7.41%) Senior DBA
4 2 (7.41%) Senior Manager
4 2 (7.41%) Senior Transition Manager
4 2 (7.41%) Service Architect
4 2 (7.41%) Transition Manager
5 1 (3.70%) COBIT Manager
Libraries, Frameworks & Software Standards
1 1 (3.70%) Middleware
Miscellaneous
1 2 (7.41%) Cyberthreat
1 2 (7.41%) Management Information System
2 1 (3.70%) CMDB
2 1 (3.70%) Data Protection Act
2 1 (3.70%) Digital TV
2 1 (3.70%) FMCG
2 1 (3.70%) Mobile App
2 1 (3.70%) Self-Motivation
2 1 (3.70%) Virtual Team
Operating Systems
1 1 (3.70%) Linux
1 1 (3.70%) Unix
Processes & Methodologies
1 22 (81.48%) ITIL
2 11 (40.74%) Service Management
3 9 (33.33%) Service Delivery
4 7 (25.93%) Agile Software Development
4 7 (25.93%) Lean Six Sigma
4 7 (25.93%) Project Delivery
4 7 (25.93%) Six Sigma
5 6 (22.22%) ITSM
5 6 (22.22%) Problem-Solving
6 5 (18.52%) Continuous Improvement
6 5 (18.52%) Decision-Making
6 5 (18.52%) ITIL V3
7 4 (14.81%) High Availability
7 4 (14.81%) Service Design
7 4 (14.81%) Stakeholder Engagement
8 3 (11.11%) Cybersecurity
8 3 (11.11%) Incident Management
8 3 (11.11%) Information Security
8 3 (11.11%) Scorecard
8 3 (11.11%) Stakeholder Management
Programming Languages
1 2 (7.41%) C
1 2 (7.41%) SQL
Qualifications
1 4 (14.81%) Security Cleared
2 2 (7.41%) BPSS Clearance
2 2 (7.41%) CISA
2 2 (7.41%) CISM
2 2 (7.41%) CISSP
2 2 (7.41%) CLAS
2 2 (7.41%) Degree
2 2 (7.41%) ITIL Certification
2 2 (7.41%) MCSD
2 2 (7.41%) Microsoft Certification
2 2 (7.41%) OCA
2 2 (7.41%) Oracle Certification
3 1 (3.70%) DV Cleared
3 1 (3.70%) SC Cleared
Quality Assurance & Compliance
1 11 (40.74%) ISO/IEC 27001
2 6 (22.22%) COBIT
3 4 (14.81%) ISO 9001
4 3 (11.11%) PCI DSS
5 2 (7.41%) HMG Security Policy Framework
5 2 (7.41%) ISO 22301
5 2 (7.41%) SLA
6 1 (3.70%) Data Quality
6 1 (3.70%) GDPR
6 1 (3.70%) PMO
6 1 (3.70%) Sarbanes-Oxley
Systems Management
1 2 (7.41%) Ansible
2 1 (3.70%) HP Operations Orchestration
2 1 (3.70%) Terraform
2 1 (3.70%) vRealize
2 1 (3.70%) vRealize Orchestrator
Vendors
1 4 (14.81%) Microsoft
2 3 (11.11%) Cisco
2 3 (11.11%) F5
2 3 (11.11%) Oracle
2 3 (11.11%) Palo Alto
3 2 (7.41%) Adobe
3 2 (7.41%) Capita
3 2 (7.41%) hybris
3 2 (7.41%) McAfee
3 2 (7.41%) Salesforce.com
3 2 (7.41%) ServiceNow
3 2 (7.41%) Snow
4 1 (3.70%) BMC
4 1 (3.70%) HP
4 1 (3.70%) Remedy
4 1 (3.70%) SAP
4 1 (3.70%) VMware
4 1 (3.70%) VocaLink