Period
to 29 November 2020

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for ISO/IEC 20000 skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ISO/IEC 20000 over the 6 months to 29 November 2020 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

ISO/IEC 20000 (supersedes BS 15000)
UK > England
6 months to
29 Nov 2020
Same period 2019 Same period 2018
Rank 474 706 833
Rank change year-on-year +232 +127 -56
Contract jobs citing ISO/IEC 20000 33 68 44
As % of all contract jobs advertised in England 0.11% 0.091% 0.046%
As % of the Quality Assurance & Compliance category 1.01% 0.87% 0.43%
Number of daily rates quoted 25 55 30
Median daily rate £475 £425 £456
Median daily rate % change year-on-year +11.76% -6.85% +22.65%
10th Percentile £343 £321 £218
90th Percentile £700 £488 £498
UK median daily rate £488 £425 £456
% change year-on-year +14.71% -6.85% +22.65%
Number of hourly rates quoted 3 4 2
Median hourly rate £17.00 £33.75 £37.49
Median hourly rate % change year-on-year -49.63% -9.96% -25.03%
10th Percentile £16.50 £14.50 £33.11
90th Percentile £17.50 £58.88 £40.95
UK median hourly rate £17.00 £33.75 £37.49
% change year-on-year -49.63% -9.96% -8.57%

ISO/IEC 20000 is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
England
Contract vacancies with a requirement for quality assurance or compliance skills 3,275 7,844 10,185
As % of all contract IT jobs advertised in England 10.69% 10.51% 10.72%
Number of daily rates quoted 1,951 4,928 6,496
Median daily rate £473 £450 £450
Median daily rate % change year-on-year +5.00% - -
10th Percentile £263 £232 £256
90th Percentile £650 £638 £630
UK median daily rate £473 £450 £450
% change year-on-year +5.00% - +2.86%
Number of hourly rates quoted 186 341 362
Median hourly rate £25.86 £21.34 £21.00
Median hourly rate % change year-on-year +21.18% +1.62% +5.00%
10th Percentile £10.78 £11.13 £11.00
90th Percentile £57.50 £56.25 £49.92
Median hourly rate £26.36 £21.00 £20.42
% change year-on-year +25.52% +2.83% +2.11%

ISO/IEC 20000
Job Vacancy Trend in England

Job postings citing ISO/IEC 20000 as a proportion of all IT jobs advertised in England.

Job vacancy trend for ISO/IEC 20000 in England

ISO/IEC 20000
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing ISO/IEC 20000 in England.

Daily rate trend for ISO/IEC 20000 in England

ISO/IEC 20000
Daily Rate Histogram in England

Daily rate distribution for jobs citing ISO/IEC 20000 in England over the 6 months to 29 November 2020.

Daily rate histogram for ISO/IEC 20000 in England

ISO/IEC 20000
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing ISO/IEC 20000 in England.

Hourly rate trend for ISO/IEC 20000 in England

ISO/IEC 20000
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ISO/IEC 20000 within the England region over the 6 months to 29 November 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +171 14 £450 - 3
South East +164 10 £520 +26.06% 2
North of England +121 4 £475 +14.46% 1
Yorkshire +63 4 £475 +13.10%
South West +99 3 £758 +59.47% 1
Midlands +77 1 £463 -0.54% 1
West Midlands +58 1 £463 -0.54%
ISO/IEC 20000
UK

For the 6 months to 29 November 2020, IT contractor jobs citing ISO/IEC 20000 also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region with a requirement for ISO/IEC 20000.

1 27 (81.82%) ITIL
2 13 (39.39%) Finance
3 9 (27.27%) ITIL V3
3 9 (27.27%) Analytical Skills
3 9 (27.27%) Problem-Solving
4 8 (24.24%) Service Delivery
4 8 (24.24%) ISO/IEC 27001
4 8 (24.24%) Security Cleared
4 8 (24.24%) SQL
4 8 (24.24%) Service Management
5 7 (21.21%) Project Management
5 7 (21.21%) Agile Software Development
5 7 (21.21%) Strategic Roadmap
5 7 (21.21%) Project Delivery
5 7 (21.21%) Cybersecurity
6 6 (18.18%) SDLC
6 6 (18.18%) Public Sector
6 6 (18.18%) Programme Management
6 6 (18.18%) Telecoms
6 6 (18.18%) SC Cleared
6 6 (18.18%) Release Management
6 6 (18.18%) Microsoft
6 6 (18.18%) Windows
6 6 (18.18%) Business Intelligence
7 5 (15.15%) SLA
7 5 (15.15%) PRINCE2
7 5 (15.15%) Microsoft Office
7 5 (15.15%) Firewall
7 5 (15.15%) VMware Infrastructure
7 5 (15.15%) JIRA

ISO/IEC 20000
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (12.12%) Tomcat
1 4 (12.12%) WebLogic
2 2 (6.06%) Confluence
2 2 (6.06%) Exchange Server 2010
2 2 (6.06%) MS Exchange
3 1 (3.03%) Oracle Workflow
3 1 (3.03%) WebSphere
Applications
1 5 (15.15%) Microsoft Office
Business Applications
1 2 (6.06%) Sparx Enterprise Architect
Cloud Services
1 3 (9.09%) AWS
Communications & Networking
1 5 (15.15%) Firewall
2 4 (12.12%) VoIP
3 2 (6.06%) DHCP
3 2 (6.06%) DNS
3 2 (6.06%) Network Security
3 2 (6.06%) TCP/IP
4 1 (3.03%) Cisco ASA
4 1 (3.03%) F5 BIG-IP LTM
4 1 (3.03%) LAN
4 1 (3.03%) NetScreen
4 1 (3.03%) SSL
4 1 (3.03%) WAN
Database & Business Intelligence
1 2 (6.06%) Big Data
1 2 (6.06%) Data Warehouse
1 2 (6.06%) Oracle Database
1 2 (6.06%) Oracle Database 12c
1 2 (6.06%) Oracle Exadata
1 2 (6.06%) Oracle ODI
1 2 (6.06%) Oracle OWB
1 2 (6.06%) SQL Server
1 2 (6.06%) SQL Server 2012
Development Applications
1 5 (15.15%) JIRA
2 2 (6.06%) Atlassian Bamboo
2 2 (6.06%) Jenkins
2 2 (6.06%) Oracle APEX
General
1 13 (39.39%) Finance
2 6 (18.18%) Public Sector
2 6 (18.18%) Telecoms
3 4 (12.12%) Electronics
3 4 (12.12%) Manufacturing
3 4 (12.12%) Marketing
4 3 (9.09%) Legal
5 2 (6.06%) Front Office
5 2 (6.06%) Local Government
6 1 (3.03%) Banking
6 1 (3.03%) Investment Banking
Job Titles
1 6 (18.18%) Analyst
1 6 (18.18%) Architect
2 5 (15.15%) Service Manager
3 4 (12.12%) Programme Manager
3 4 (12.12%) Service Architect
4 3 (9.09%) 3rd Line Engineer
4 3 (9.09%) Business Analyst
4 3 (9.09%) Network Engineer
4 3 (9.09%) Service Analyst
4 3 (9.09%) Service Desk Analyst
4 3 (9.09%) Windows Engineer
5 2 (6.06%) Cisco Engineer
5 2 (6.06%) Cisco Network Engineer
5 2 (6.06%) Consultant
5 2 (6.06%) Data Architect
5 2 (6.06%) DBA
5 2 (6.06%) Exchange Engineer
5 2 (6.06%) Mitel Engineer
5 2 (6.06%) Oracle DBA
5 2 (6.06%) Transition Manager
Libraries, Frameworks & Software Standards
1 4 (12.12%) Middleware
2 2 (6.06%) Oracle GoldenGate
2 2 (6.06%) REST
2 2 (6.06%) Spring
2 2 (6.06%) Spring Boot
3 1 (3.03%) .NET
3 1 (3.03%) Oracle Fusion
3 1 (3.03%) XML
Miscellaneous
1 9 (27.27%) Analytical Skills
2 2 (6.06%) Data Centre
2 2 (6.06%) Management Information System
2 2 (6.06%) NHS
2 2 (6.06%) Replication
3 1 (3.03%) IVR
Operating Systems
1 6 (18.18%) Windows
2 4 (12.12%) Windows Server
3 2 (6.06%) Linux
3 2 (6.06%) Ubuntu
3 2 (6.06%) Windows 10
3 2 (6.06%) Windows 7
4 1 (3.03%) Unix
Processes & Methodologies
1 27 (81.82%) ITIL
2 9 (27.27%) ITIL V3
2 9 (27.27%) Problem-Solving
3 8 (24.24%) Service Delivery
3 8 (24.24%) Service Management
4 7 (21.21%) Agile Software Development
4 7 (21.21%) Cybersecurity
4 7 (21.21%) Project Delivery
4 7 (21.21%) Project Management
4 7 (21.21%) Strategic Roadmap
5 6 (18.18%) Business Intelligence
5 6 (18.18%) Programme Management
5 6 (18.18%) Release Management
5 6 (18.18%) SDLC
6 5 (15.15%) Continuous Improvement
6 5 (15.15%) PRINCE2
6 5 (15.15%) Service Design
7 4 (12.12%) Acceptance Criteria
7 4 (12.12%) Business Case
7 4 (12.12%) High Availability
Programming Languages
1 8 (24.24%) SQL
2 3 (9.09%) Java
3 2 (6.06%) PL/SQL
3 2 (6.06%) T-SQL
4 1 (3.03%) C++
4 1 (3.03%) PowerShell
4 1 (3.03%) VB.NET
Qualifications
1 8 (24.24%) Security Cleared
2 6 (18.18%) SC Cleared
3 4 (12.12%) Degree
4 3 (9.09%) DV Cleared
4 3 (9.09%) ITIL Certification
5 2 (6.06%) PMI Certification
5 2 (6.06%) PMP
5 2 (6.06%) PRINCE2 Certification
6 1 (3.03%) CCNP
6 1 (3.03%) Cisco Certification
6 1 (3.03%) CISSP
6 1 (3.03%) Master's Degree
6 1 (3.03%) Microsoft Certification
Quality Assurance & Compliance
1 8 (24.24%) ISO/IEC 27001
2 5 (15.15%) SLA
3 3 (9.09%) ISO 9001
4 2 (6.06%) ISO 22301
5 1 (3.03%) ISO 14001
5 1 (3.03%) ISO 9000
5 1 (3.03%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
5 1 (3.03%) NIST
5 1 (3.03%) PMO
System Software
1 5 (15.15%) VMware Infrastructure
2 4 (12.12%) Terminal Server
3 2 (6.06%) Active Directory
3 2 (6.06%) Oracle RAC
4 1 (3.03%) Hyper-V
4 1 (3.03%) Virtual Machines
4 1 (3.03%) vSphere
Systems Management
1 2 (6.06%) Data Guard
1 2 (6.06%) Oracle Enterprise Manager
1 2 (6.06%) Oracle RMAN
1 2 (6.06%) WSUS
Vendors
1 6 (18.18%) Microsoft
2 5 (15.15%) VMware
3 4 (12.12%) SAP
4 3 (9.09%) Cisco
4 3 (9.09%) Oracle
5 2 (6.06%) Extreme Networks
5 2 (6.06%) Mitel
5 2 (6.06%) Progress
5 2 (6.06%) Sparx
6 1 (3.03%) F5
6 1 (3.03%) IBM
6 1 (3.03%) Juniper
6 1 (3.03%) Palo Alto