Period
to 18 November 2017

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for ISO/IEC 20000 skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ISO/IEC 20000 over the 6 months to 18 November 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

ISO/IEC 20000 (supersedes BS 15000)
UK > England
6 months to
18 Nov 2017
Same period 2016 Same period 2015
Rank 730 780 774
Rank change year-on-year +50 -6 -33
Contract jobs citing ISO/IEC 20000 101 93 91
As % of all contract IT jobs advertised in England 0.11% 0.095% 0.087%
As % of the Quality Assurance & Compliance category 0.85% 0.84% 0.73%
Number of daily rates quoted 71 63 54
England median daily rate £340 £450 £400
Median daily rate % change year-on-year -24.44% +12.50% +12.68%
10th Percentile £191 £301 £271
90th Percentile £468 £588 £493
UK median daily rate £345 £400 £400
% change year-on-year -13.75% - +11.11%
Number of hourly rates quoted 3 6 4
England median hourly rate £50.00 £41.00 £42.50
Median hourly rate % change year-on-year +21.95% -3.53% -
UK median hourly rate £47.50 £40.50 £42.50
% change year-on-year +17.28% -4.71% -

ISO/IEC 20000 is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
England
Contract vacancies with a requirement for quality assurance or compliance skills 11859 11077 12385
As % of all contract IT jobs advertised in England 12.63% 11.29% 11.79%
Number of daily rates quoted 7812 7289 7988
England median daily rate £450 £425 £413
Median daily rate % change year-on-year +5.88% +3.03% +3.13%
10th Percentile £263 £228 £238
90th Percentile £638 £600 £590
UK median daily rate £438 £425 £405
% change year-on-year +2.94% +4.94% +1.25%
Number of hourly rates quoted 329 394 430
England median hourly rate £20.00 £22.67 £21.64
Median hourly rate % change year-on-year -11.77% +4.75% +10.97%
10th Percentile £11.00 £10.82 £11.25
90th Percentile £48.87 £47.18 £51.25
UK median hourly rate £20.00 £22.84 £22.50
% change year-on-year -12.42% +1.49% +15.38%

ISO/IEC 20000
Job Vacancy Trend in England

Job postings citing ISO/IEC 20000 as a percentage of all IT jobs advertised in England.

Job vacancy trend for ISO/IEC 20000 in England

ISO/IEC 20000
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ISO/IEC 20000 in England.

Contractor daily rate trend for ISO/IEC 20000 in England

ISO/IEC 20000
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing ISO/IEC 20000 in England over the 6 months to 18 November 2017.

Contractor daily rate histogram for ISO/IEC 20000 in England

ISO/IEC 20000
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ISO/IEC 20000 in England.

Contractor hourly rate trend for ISO/IEC 20000 in England

ISO/IEC 20000
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ISO/IEC 20000 within the England region over the 6 months to 18 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +23 44 £374 -3.61% 1
London +2 41 £225 -56.73% 3
South West +2 7 £325 +16.07% 1
East of England -17 4 - - 2
Midlands +23 3 £525 +50.00% 2
North of England +66 2 - - 3
East Midlands +7 2 £563 -
North West - 2 - -
West Midlands +32 1 £413 +17.86% 2
ISO/IEC 20000
UK

For the 6 months to 18 November 2017, IT contractor jobs citing ISO/IEC 20000 also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region with a requirement for ISO/IEC 20000.

1 90 (89.11%) ITIL
2 71 (70.30%) Service Management
3 47 (46.53%) ISO 9001
4 39 (38.61%) SLA
5 33 (32.67%) Security Cleared
6 29 (28.71%) Service Delivery
7 28 (27.72%) ITIL V3
8 26 (25.74%) ITIL Certification
9 25 (24.75%) Finance
10 24 (23.76%) Configuration Management
11 23 (22.77%) Active Directory
11 23 (22.77%) Banking
11 23 (22.77%) International Banking
12 22 (21.78%) ITSM
13 21 (20.79%) Project Management
13 21 (20.79%) SC Cleared
14 20 (19.80%) Analytical Skills
15 19 (18.81%) ISO/IEC 27001
15 19 (18.81%) Change Management
16 18 (17.82%) DV Cleared
17 17 (16.83%) PRINCE2
18 16 (15.84%) Agile Software Development
19 14 (13.86%) Performance Management
19 14 (13.86%) Service Design
20 11 (10.89%) Management Information System
21 10 (9.90%) Stakeholder Management
21 10 (9.90%) Continuous Improvement
21 10 (9.90%) Contract Management
22 9 (8.91%) IT Strategy
22 9 (8.91%) Data Protection

ISO/IEC 20000
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (1.98%) CMS
1 2 (1.98%) Confluence
1 2 (1.98%) Documentum
2 1 (0.99%) Oracle SOA Suite
2 1 (0.99%) SharePoint
Applications
1 2 (1.98%) Simulink
Business Applications
1 6 (5.94%) Remedy ITSM
2 1 (0.99%) RMDS
Cloud Services
1 1 (0.99%) Microsoft Azure
1 1 (0.99%) npm
1 1 (0.99%) Office 365
Communications & Networking
1 5 (4.95%) Broadband
1 5 (4.95%) Internet
2 3 (2.97%) SMS
3 2 (1.98%) Firewall
3 2 (1.98%) VLAN
4 1 (0.99%) BIG-IP
4 1 (0.99%) Cisco ASA
4 1 (0.99%) Cisco Nexus
4 1 (0.99%) DHCP
4 1 (0.99%) DNS
4 1 (0.99%) F5 BIG-IP GTM
4 1 (0.99%) F5 BIG-IP LTM
4 1 (0.99%) Multicast
4 1 (0.99%) Network Security
4 1 (0.99%) TCP/IP
4 1 (0.99%) WAAS
4 1 (0.99%) Wi-Fi
4 1 (0.99%) Wireless
4 1 (0.99%) Wireshark
Database & Business Intelligence
1 3 (2.97%) Big Data
2 2 (1.98%) BusinessObjects
2 2 (1.98%) Data Warehouse
2 2 (1.98%) Spotfire
3 1 (0.99%) Oracle Database
3 1 (0.99%) SQL Server
3 1 (0.99%) SQL Server 2014
Development Applications
1 2 (1.98%) JIRA
2 1 (0.99%) Bower
2 1 (0.99%) Grunt
2 1 (0.99%) gulp
2 1 (0.99%) Jasmine
2 1 (0.99%) Karma Test Runner
2 1 (0.99%) Moq
2 1 (0.99%) NUnit
General
1 25 (24.75%) Finance
2 23 (22.77%) Banking
2 23 (22.77%) International Banking
3 8 (7.92%) Telecoms
4 4 (3.96%) Pharmaceutical
5 2 (1.98%) Legal
5 2 (1.98%) Manufacturing
5 2 (1.98%) Marketing
5 2 (1.98%) Retail
6 1 (0.99%) Automotive
6 1 (0.99%) Financial Institution
6 1 (0.99%) General Ledger
Job Titles
1 33 (32.67%) Analyst
2 26 (25.74%) Service Analyst
3 23 (22.77%) Service Desk Analyst
3 23 (22.77%) Service Manager
4 18 (17.82%) ITIL Service Analyst
5 17 (16.83%) Banking Analyst
5 17 (16.83%) ITIL Service Desk Analyst
6 9 (8.91%) Architect
6 9 (8.91%) Consultant
7 8 (7.92%) Service Architect
7 8 (7.92%) Supplier Manager
8 7 (6.93%) IT Manager
8 7 (6.93%) ITIL Manager
9 6 (5.94%) IT Consultant
9 6 (5.94%) ITIL Service Manager
9 6 (5.94%) Services Delivery Manager
10 5 (4.95%) Security Manager
10 5 (4.95%) Service Transition Manager
10 5 (4.95%) Transition Analyst
10 5 (4.95%) Transition Manager
Libraries, Frameworks & Software Standards
1 2 (1.98%) J2EE
2 1 (0.99%) .NET
2 1 (0.99%) .NET Framework
2 1 (0.99%) AngularJS
2 1 (0.99%) ASP.NET
2 1 (0.99%) ASP.NET MVC
2 1 (0.99%) ASP.NET Web API
2 1 (0.99%) CSS
2 1 (0.99%) Entity Framework
2 1 (0.99%) HTML
2 1 (0.99%) jQuery
2 1 (0.99%) OAuth
2 1 (0.99%) OpenID
2 1 (0.99%) Rendezvous
2 1 (0.99%) Twitter Bootstrap
2 1 (0.99%) Web Services
Miscellaneous
1 20 (19.80%) Analytical Skills
2 11 (10.89%) Management Information System
3 8 (7.92%) Data Protection Act
4 6 (5.94%) CMDB
5 5 (4.95%) Digital TV
5 5 (4.95%) User Experience
6 4 (3.96%) Smart Meter
7 3 (2.97%) Cyber Defence
8 2 (1.98%) FMCG
8 2 (1.98%) Mobile App
8 2 (1.98%) PMI
8 2 (1.98%) SCADA
9 1 (0.99%) BBC
9 1 (0.99%) Computer Science
9 1 (0.99%) Data Centre
9 1 (0.99%) Distributed Denial-of-Service
9 1 (0.99%) Enterprise Software
9 1 (0.99%) NHS
9 1 (0.99%) Pharmacovigilance
Operating Systems
1 2 (1.98%) Windows
2 1 (0.99%) Unix
2 1 (0.99%) Windows Server
Processes & Methodologies
1 90 (89.11%) ITIL
2 71 (70.30%) Service Management
3 29 (28.71%) Service Delivery
4 28 (27.72%) ITIL V3
5 24 (23.76%) Configuration Management
6 22 (21.78%) ITSM
7 21 (20.79%) Project Management
8 19 (18.81%) Change Management
9 17 (16.83%) PRINCE2
10 16 (15.84%) Agile Software Development
11 14 (13.86%) Performance Management
11 14 (13.86%) Service Design
12 10 (9.90%) Continuous Improvement
12 10 (9.90%) Contract Management
12 10 (9.90%) Stakeholder Management
13 9 (8.91%) Data Protection
13 9 (8.91%) IT Strategy
13 9 (8.91%) Supplier Management
14 8 (7.92%) Logistics
14 8 (7.92%) Presales
Programming Languages
1 3 (2.97%) C
2 2 (1.98%) C#
2 2 (1.98%) Java
2 2 (1.98%) MATLAB
3 1 (0.99%) JavaScript
3 1 (0.99%) SQL
3 1 (0.99%) T-SQL
Qualifications
1 33 (32.67%) Security Cleared
2 26 (25.74%) ITIL Certification
3 21 (20.79%) SC Cleared
4 18 (17.82%) DV Cleared
5 8 (7.92%) ITIL Foundation Certificate
6 6 (5.94%) BPSS Clearance
7 3 (2.97%) CISSP
7 3 (2.97%) Degree
7 3 (2.97%) ISO 27001 Lead Auditor
8 2 (1.98%) CAPM
8 2 (1.98%) CCNA
8 2 (1.98%) CISA
8 2 (1.98%) Cisco Certification
8 2 (1.98%) GIAC
8 2 (1.98%) HNC
8 2 (1.98%) PMI Certification
8 2 (1.98%) PMP
8 2 (1.98%) PRINCE2 Practitioner
9 1 (0.99%) CCNP
9 1 (0.99%) ISEB
Quality Assurance & Compliance
1 47 (46.53%) ISO 9001
2 39 (38.61%) SLA
3 19 (18.81%) ISO/IEC 27001
4 5 (4.95%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
5 3 (2.97%) ISO/IEC 19770
5 3 (2.97%) PCI DSS
6 2 (1.98%) COBIT
6 2 (1.98%) ISO 22301
6 2 (1.98%) ISO 9000
6 2 (1.98%) QA
6 2 (1.98%) TickIT
7 1 (0.99%) EFQM
7 1 (0.99%) ISAE 3402
System Software
1 23 (22.77%) Active Directory
Systems Management
1 5 (4.95%) Netcool
2 3 (2.97%) Tivoli Storage Manager
Vendors
1 7 (6.93%) BMC
2 6 (5.94%) Remedy
3 3 (2.97%) Cisco
4 2 (1.98%) Apple
4 2 (1.98%) Atlassian
4 2 (1.98%) Capita
4 2 (1.98%) IBM
4 2 (1.98%) Microsoft
4 2 (1.98%) MicroStrategy
4 2 (1.98%) Motorola
4 2 (1.98%) Oracle
4 2 (1.98%) SAP
4 2 (1.98%) Tableau
5 1 (0.99%) Aruba
5 1 (0.99%) F5
5 1 (0.99%) LogLogic
5 1 (0.99%) Riverbed
5 1 (0.99%) SolarWinds
5 1 (0.99%) TippingPoint
5 1 (0.99%) Tradeweb