Period
to

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for ISO/IEC 20000 skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ISO/IEC 20000 over the 6 months to 22 May 2022 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

ISO/IEC 20000 (supersedes BS 15000)
UK > England
6 months to
22 May 2022
Same period 2021 Same period 2020
Rank 734 586 581
Rank change year-on-year -148 -5 +232
Contract jobs citing ISO/IEC 20000 29 36 41
As % of all contract jobs advertised in England 0.041% 0.077% 0.095%
As % of the Quality Assurance & Compliance category 0.31% 0.64% 0.88%
Number of daily rates quoted 22 24 34
10th Percentile £369 £289 £224
25th Percentile £381 £403 £414
Median daily rate (50th Percentile) £450 £429 £450
Median % change year-on-year +4.94% -4.70% +2.86%
75th Percentile £475 £580 £497
90th Percentile £613 £676 £538
UK median daily rate £450 £425 £450
% change year-on-year +5.88% -5.56% +12.50%
Number of hourly rates quoted 0 3 0
Median hourly rate - £60.35 -
UK median hourly rate - £60.35 -

ISO/IEC 20000 is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
England
Contract vacancies with a requirement for quality assurance or compliance skills 9,234 5,600 4,671
As % of all contract IT jobs advertised in England 13.11% 12.05% 10.83%
Number of daily rates quoted 6,347 3,666 2,956
10th Percentile £289 £265 £256
25th Percentile £406 £375 £363
Median daily rate (50th Percentile) £525 £475 £465
Median % change year-on-year +10.53% +2.15% +1.64%
75th Percentile £625 £578 £563
90th Percentile £725 £675 £650
UK median daily rate £515 £475 £450
% change year-on-year +8.42% +5.56% -
Number of hourly rates quoted 270 257 207
10th Percentile £12.02 £11.36 £12.93
25th Percentile £16.50 £14.03 £17.39
Median hourly rate £28.50 £21.00 £25.00
Median % change year-on-year +35.71% -16.00% +14.94%
75th Percentile £49.44 £39.00 £47.63
90th Percentile £69.13 £52.50 £53.00
UK median hourly rate £30.00 £21.00 £23.00
% change year-on-year +42.86% -8.70% +6.98%

ISO/IEC 20000
Job Vacancy Trend in England

Job postings citing ISO/IEC 20000 as a proportion of all IT jobs advertised in England.

Job vacancy trend for ISO/IEC 20000 in England

ISO/IEC 20000
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing ISO/IEC 20000 in England.

Daily rate trend for ISO/IEC 20000 in England

ISO/IEC 20000
Daily Rate Histogram in England

Daily rate distribution for jobs citing ISO/IEC 20000 in England over the 6 months to 22 May 2022.

Daily rate histogram for ISO/IEC 20000 in England

ISO/IEC 20000
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing ISO/IEC 20000 in England.

Hourly rate trend for ISO/IEC 20000 in England

ISO/IEC 20000
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ISO/IEC 20000 within the England region over the 6 months to 22 May 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
London -117 8 £500 +5.26% 2
South East -45 7 £450 +46.74% 2
East Midlands - 5 £400 - 1
Midlands - 5 £400 - 3
Yorkshire -37 4 £349 -20.20% 2
North of England -41 4 £349 -20.20% 2
East of England -27 2 £675 +12.50%
South West -32 2 - - 2
ISO/IEC 20000
UK

For the 6 months to 22 May 2022, IT contractor jobs citing ISO/IEC 20000 also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region with a requirement for ISO/IEC 20000.

1 29 (100.00%) ITIL
2 16 (55.17%) Service Delivery
3 15 (51.72%) Social Skills
4 13 (44.83%) Oracle
5 12 (41.38%) Windows
6 10 (34.48%) Unix
6 10 (34.48%) Service Management
7 9 (31.03%) Continuous Improvement
8 8 (27.59%) Oracle Database
8 8 (27.59%) Agile
8 8 (27.59%) Security Cleared
8 8 (27.59%) WebLogic
8 8 (27.59%) SQL
9 7 (24.14%) ITSM
9 7 (24.14%) Shell Script
10 6 (20.69%) Finance
10 6 (20.69%) Microsoft
10 6 (20.69%) Oracle RAC
10 6 (20.69%) SC Cleared
10 6 (20.69%) Data Guard
10 6 (20.69%) AWS
10 6 (20.69%) Oracle RMAN
10 6 (20.69%) High Availability
10 6 (20.69%) Oracle Database 12c
10 6 (20.69%) Public Sector
11 5 (17.24%) Knowledge Transfer
11 5 (17.24%) Problem-Solving
11 5 (17.24%) BPSS Clearance
11 5 (17.24%) ITIL V3
11 5 (17.24%) Confluence

ISO/IEC 20000
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (27.59%) WebLogic
2 5 (17.24%) Confluence
3 3 (10.34%) Tomcat
Applications
1 3 (10.34%) Microsoft Excel
1 3 (10.34%) Microsoft PowerPoint
2 1 (3.45%) Microsoft Office
Business Applications
1 2 (6.90%) Oracle 11i
1 2 (6.90%) Oracle EBS
Cloud Services
1 6 (20.69%) AWS
2 3 (10.34%) Azure
2 3 (10.34%) Cloud Computing
2 3 (10.34%) Microsoft 365
3 1 (3.45%) Power Platform
Communications & Networking
1 4 (13.79%) LAN
1 4 (13.79%) TCP/IP
1 4 (13.79%) WAN
Database & Business Intelligence
1 8 (27.59%) Oracle Database
2 6 (20.69%) Oracle Database 12c
3 3 (10.34%) MySQL
3 3 (10.34%) Oracle Database 10g
3 3 (10.34%) Oracle Database 11g
3 3 (10.34%) Oracle Exadata
3 3 (10.34%) RDBMS
3 3 (10.34%) Relational Database
3 3 (10.34%) SQL Server
4 2 (6.90%) NoSQL
4 2 (6.90%) Oracle Discoverer
4 2 (6.90%) PostgreSQL
5 1 (3.45%) Oracle ODI
5 1 (3.45%) Oracle OWB
5 1 (3.45%) Power BI
Development Applications
1 5 (17.24%) JIRA
2 3 (10.34%) Atlassian Bamboo
2 3 (10.34%) Jenkins
3 1 (3.45%) Oracle APEX
General
1 15 (51.72%) Social Skills
2 6 (20.69%) Finance
2 6 (20.69%) Public Sector
3 5 (17.24%) Manufacturing
4 4 (13.79%) Analytical Skills
4 4 (13.79%) Local Government
4 4 (13.79%) Organisational Skills
4 4 (13.79%) Telecoms
5 3 (10.34%) Influencing Skills
5 3 (10.34%) Presentation Skills
6 1 (3.45%) Billing
Job Titles
1 10 (34.48%) Service Manager
2 6 (20.69%) Delivery Manager
2 6 (20.69%) Service Delivery Manager
3 5 (17.24%) Applications Engineer
3 5 (17.24%) Development Engineer
4 4 (13.79%) DBA
4 4 (13.79%) Oracle DBA
5 3 (10.34%) Architect
5 3 (10.34%) IT Manager
5 3 (10.34%) IT Services Delivery Manager
5 3 (10.34%) IT Services Manager
5 3 (10.34%) Unix Engineer
6 2 (6.90%) 2nd Line Support
6 2 (6.90%) 2nd Line Support Engineer
6 2 (6.90%) Analyst
6 2 (6.90%) Infrastructure Manager
6 2 (6.90%) Oracle Analyst
6 2 (6.90%) Service Architect
6 2 (6.90%) Support Engineer
6 2 (6.90%) Transition Manager
Libraries, Frameworks & Software Standards
1 5 (17.24%) Oracle Fusion
2 3 (10.34%) Middleware
2 3 (10.34%) Oracle GoldenGate
3 2 (6.90%) REST
3 2 (6.90%) Spring
3 2 (6.90%) Spring Boot
3 2 (6.90%) WebCenter
Miscellaneous
1 4 (13.79%) Management Information System
1 4 (13.79%) NHS
2 3 (10.34%) Replication
3 2 (6.90%) Private Cloud
3 2 (6.90%) Self-Motivation
Operating Systems
1 12 (41.38%) Windows
2 10 (34.48%) Unix
3 5 (17.24%) Linux
3 5 (17.24%) Solaris
4 3 (10.34%) AIX
4 3 (10.34%) HPUX
5 2 (6.90%) Oracle Linux
5 2 (6.90%) Red Hat Enterprise Linux
5 2 (6.90%) Ubuntu
Processes & Methodologies
1 29 (100.00%) ITIL
2 16 (55.17%) Service Delivery
3 10 (34.48%) Service Management
4 9 (31.03%) Continuous Improvement
5 8 (27.59%) Agile
6 7 (24.14%) ITSM
7 6 (20.69%) High Availability
8 5 (17.24%) Capacity Planning
8 5 (17.24%) Change Management
8 5 (17.24%) ITIL V3
8 5 (17.24%) Knowledge Transfer
8 5 (17.24%) Problem-Solving
9 4 (13.79%) Acceptance Criteria
9 4 (13.79%) Coaching
9 4 (13.79%) Data Analysis
9 4 (13.79%) Decision-Making
9 4 (13.79%) Information Governance
9 4 (13.79%) Mentoring
9 4 (13.79%) Problem Management
9 4 (13.79%) Service Design
Programming Languages
1 8 (27.59%) SQL
2 7 (24.14%) Shell Script
3 5 (17.24%) PowerShell
4 4 (13.79%) PL/SQL
5 2 (6.90%) Java
Qualifications
1 8 (27.59%) Security Cleared
2 6 (20.69%) SC Cleared
3 5 (17.24%) BPSS Clearance
3 5 (17.24%) ITIL Certification
4 2 (6.90%) ITIL Foundation Certificate
5 1 (3.45%) CISA
5 1 (3.45%) CISM
5 1 (3.45%) CISMP
5 1 (3.45%) CISSP
5 1 (3.45%) Degree
5 1 (3.45%) ISO 27001 Lead Auditor
Quality Assurance & Compliance
1 4 (13.79%) ISO/IEC 27001
2 3 (10.34%) SLA
3 2 (6.90%) COBIT
3 2 (6.90%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
3 2 (6.90%) PCI DSS
4 1 (3.45%) GDPR
4 1 (3.45%) ISO 9001
System Software
1 6 (20.69%) Oracle RAC
2 3 (10.34%) Citrix Hypervisor
2 3 (10.34%) Hyper-V
2 3 (10.34%) Oracle Clusterware
2 3 (10.34%) VMware Infrastructure
3 2 (6.90%) Active Directory
3 2 (6.90%) Virtual Desktop
Systems Management
1 6 (20.69%) Data Guard
1 6 (20.69%) Oracle RMAN
2 4 (13.79%) Oracle Enterprise Manager
3 2 (6.90%) SCCM
Vendors
1 13 (44.83%) Oracle
2 6 (20.69%) Microsoft
3 3 (10.34%) ServiceNow
3 3 (10.34%) Sybase
3 3 (10.34%) VMware
4 2 (6.90%) Cisco
4 2 (6.90%) HP
4 2 (6.90%) Red Hat
5 1 (3.45%) Computacenter
5 1 (3.45%) Thales