Period
to 14 December 2019

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for ISO/IEC 20000 skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ISO/IEC 20000 over the 6 months to 14 December 2019 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

ISO/IEC 20000 (supersedes BS 15000)
UK > England
6 months to
14 Dec 2019
Same period 2018 Same period 2017
Rank 685 839 775
Rank change year-on-year +154 -64 -13
Contract jobs citing ISO/IEC 20000 63 41 109
As % of all contract IT jobs advertised in England 0.087% 0.043% 0.11%
As % of the Quality Assurance & Compliance category 0.84% 0.40% 0.90%
Number of daily rates quoted 49 26 76
England median daily rate £425 £475 £372
Median daily rate % change year-on-year -10.53% +27.69% -21.68%
10th Percentile £308 £218 £191
90th Percentile £515 £498 £494
UK median daily rate £425 £475 £372
% change year-on-year -10.53% +27.69% -21.68%
Number of hourly rates quoted 3 2 4
England median hourly rate £15.00 £37.49 £41.00
Median hourly rate % change year-on-year -59.98% -8.57% -
10th Percentile £14.50 £33.11 £32.00
90th Percentile £51.10 £40.95 £50.00
UK median hourly rate £15.00 £37.49 £32.00
% change year-on-year -59.98% +17.14% -21.95%

ISO/IEC 20000 is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
England
Contract vacancies with a requirement for quality assurance or compliance skills 7,541 10,294 12,056
As % of all contract IT jobs advertised in England 10.45% 10.72% 12.69%
Number of daily rates quoted 4,748 6,592 7,981
England median daily rate £450 £450 £450
10th Percentile £225 £256 £263
90th Percentile £638 £638 £638
UK median daily rate £450 £450 £440
% change year-on-year - +2.27% +3.53%
Number of hourly rates quoted 332 354 318
England median hourly rate £22.58 £20.25 £21.00
Median hourly rate % change year-on-year +11.52% -3.60% -6.67%
10th Percentile £11.24 £11.00 £10.93
90th Percentile £56.13 £48.75 £51.30
UK median hourly rate £21.50 £20.24 £20.80
% change year-on-year +6.25% -2.72% -7.56%

ISO/IEC 20000
Job Vacancy Trend in England

Job postings citing ISO/IEC 20000 as a percentage of all IT jobs advertised in England.

Job vacancy trend for ISO/IEC 20000 in England

ISO/IEC 20000
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ISO/IEC 20000 in England.

Contractor daily rate trend for ISO/IEC 20000 in England

ISO/IEC 20000
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing ISO/IEC 20000 in England over the 6 months to 14 December 2019.

Contractor daily rate histogram for ISO/IEC 20000 in England

ISO/IEC 20000
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ISO/IEC 20000 in England.

Contractor hourly rate trend for ISO/IEC 20000 in England

ISO/IEC 20000
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing ISO/IEC 20000 in England over the 6 months to 14 December 2019.

Contractor hourly rate histogram for ISO/IEC 20000 in England

ISO/IEC 20000
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ISO/IEC 20000 within the England region over the 6 months to 14 December 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +60 16 £419 +67.50% 3
London +95 12 £450 -9.09% 1
North of England +47 10 £415 +25.19% 2
East of England +35 9 £200 -57.89% 2
South West +20 9 £475 - 3
Midlands +65 5 £440 +60.00% 5
West Midlands +46 5 £440 +60.00% 2
North West +25 5 £425 +28.21%
Yorkshire +45 3 £420 - 2
North East +21 2 £375 -0.66%
ISO/IEC 20000
UK

For the 6 months to 14 December 2019, IT contractor jobs citing ISO/IEC 20000 also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region with a requirement for ISO/IEC 20000.

1 53 (84.13%) ITIL
2 24 (38.10%) Service Management
3 23 (36.51%) Finance
4 20 (31.75%) ISO/IEC 27001
5 17 (26.98%) ITIL V3
5 17 (26.98%) Continuous Improvement
6 14 (22.22%) PRINCE2
7 13 (20.63%) Microsoft
8 11 (17.46%) Service Delivery
8 11 (17.46%) Project Management
8 11 (17.46%) Analytical Skills
9 10 (15.87%) Cisco
9 10 (15.87%) Information Security
9 10 (15.87%) Security Cleared
9 10 (15.87%) AWS
10 9 (14.29%) Azure
10 9 (14.29%) Agile Software Development
10 9 (14.29%) Telecoms
11 8 (12.70%) ITSM
11 8 (12.70%) Problem-Solving
11 8 (12.70%) Public Sector
12 7 (11.11%) Firewall
12 7 (11.11%) VMware
12 7 (11.11%) SLA
12 7 (11.11%) Operations Management
12 7 (11.11%) SC Cleared
13 6 (9.52%) ISMS
13 6 (9.52%) Problem Management
13 6 (9.52%) Degree
13 6 (9.52%) Six Sigma

ISO/IEC 20000
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (4.76%) Confluence
1 3 (4.76%) Tomcat
1 3 (4.76%) WebLogic
2 2 (3.17%) SharePoint
3 1 (1.59%) Exchange Server 2010
3 1 (1.59%) MS Exchange
3 1 (1.59%) Oracle Workflow
3 1 (1.59%) WebSphere
Applications
1 4 (6.35%) Microsoft Project
2 1 (1.59%) Microsoft Office
Cloud Services
1 10 (15.87%) AWS
2 9 (14.29%) Azure
3 3 (4.76%) Office 365
4 1 (1.59%) Azure Stack
4 1 (1.59%) OneDrive
Communications & Networking
1 7 (11.11%) Firewall
2 6 (9.52%) TCP/IP
3 4 (6.35%) Broadband
4 3 (4.76%) DHCP
4 3 (4.76%) DNS
4 3 (4.76%) Internet
4 3 (4.76%) WAN
5 2 (3.17%) Cisco Nexus
5 2 (3.17%) iSCSI
5 2 (3.17%) LAN
5 2 (3.17%) SAN
5 2 (3.17%) VPN
5 2 (3.17%) WLAN
6 1 (1.59%) NetScaler
6 1 (1.59%) Network Security
6 1 (1.59%) Skype
Database & Business Intelligence
1 2 (3.17%) Oracle Database
1 2 (3.17%) Oracle Database 12c
1 2 (3.17%) Oracle Exadata
2 1 (1.59%) NoSQL
2 1 (1.59%) Oracle ODI
2 1 (1.59%) Oracle OWB
2 1 (1.59%) PostgreSQL
2 1 (1.59%) Relational Database
2 1 (1.59%) SAP Data Services
2 1 (1.59%) SQL Server
Development Applications
1 5 (7.94%) JIRA
2 2 (3.17%) Atlassian Bamboo
2 2 (3.17%) Jenkins
3 1 (1.59%) Bitbucket
3 1 (1.59%) Oracle APEX
3 1 (1.59%) TestRail
3 1 (1.59%) Visual Studio
3 1 (1.59%) Visual Studio Team System
3 1 (1.59%) Zephyr
General
1 23 (36.51%) Finance
2 9 (14.29%) Telecoms
3 8 (12.70%) Public Sector
4 4 (6.35%) Local Government
5 3 (4.76%) Manufacturing
6 2 (3.17%) Back Office
6 2 (3.17%) Legal
7 1 (1.59%) Electronics
7 1 (1.59%) Front Office
7 1 (1.59%) Marketing
7 1 (1.59%) Pharmaceutical
Job Titles
1 12 (19.05%) Analyst
2 10 (15.87%) Service Manager
3 9 (14.29%) Architect
4 5 (7.94%) Service Analyst
4 5 (7.94%) Service Architect
5 4 (6.35%) Consultant
5 4 (6.35%) Delivery Manager
5 4 (6.35%) Information Analyst
5 4 (6.35%) Information Security Analyst
5 4 (6.35%) IT Manager
5 4 (6.35%) IT Services Manager
5 4 (6.35%) Security Analyst
5 4 (6.35%) Senior Analyst
5 4 (6.35%) Senior Information Analyst
5 4 (6.35%) Senior Information Security Analyst
5 4 (6.35%) Senior Security Analyst
6 3 (4.76%) ITSM Consultant
6 3 (4.76%) Process Consultant
7 2 (3.17%) Information Security Officer
7 2 (3.17%) Wintel Engineer
Libraries, Frameworks & Software Standards
1 4 (6.35%) Middleware
2 2 (3.17%) Oracle GoldenGate
2 2 (3.17%) REST
2 2 (3.17%) Spring
2 2 (3.17%) Spring Boot
3 1 (1.59%) Oracle Fusion
Miscellaneous
1 11 (17.46%) Analytical Skills
2 5 (7.94%) Management Information System
3 3 (4.76%) Digital TV
3 3 (4.76%) NHS
4 2 (3.17%) Clustering
4 2 (3.17%) Data Centre
4 2 (3.17%) Replication
4 2 (3.17%) Virtual Team
5 1 (1.59%) Data Protection Act
5 1 (1.59%) e-Learning
5 1 (1.59%) Mobile Computing
5 1 (1.59%) Private Cloud
Operating Systems
1 4 (6.35%) Windows
2 3 (4.76%) Linux
2 3 (4.76%) Unix
3 2 (3.17%) Windows Server
3 2 (3.17%) Windows Server 2008
4 1 (1.59%) Mac OS
4 1 (1.59%) Oracle Linux
4 1 (1.59%) Red Hat Enterprise Linux
4 1 (1.59%) Solaris
4 1 (1.59%) Ubuntu
Processes & Methodologies
1 53 (84.13%) ITIL
2 24 (38.10%) Service Management
3 17 (26.98%) Continuous Improvement
3 17 (26.98%) ITIL V3
4 14 (22.22%) PRINCE2
5 11 (17.46%) Project Management
5 11 (17.46%) Service Delivery
6 10 (15.87%) Information Security
7 9 (14.29%) Agile Software Development
8 8 (12.70%) ITSM
8 8 (12.70%) Problem-Solving
9 7 (11.11%) Operations Management
10 6 (9.52%) ISMS
10 6 (9.52%) Problem Management
10 6 (9.52%) Project Delivery
10 6 (9.52%) Six Sigma
11 5 (7.94%) Customer Requirements
11 5 (7.94%) Due Diligence
11 5 (7.94%) Process Improvement
11 5 (7.94%) Resource Management
Programming Languages
1 6 (9.52%) Java
2 3 (4.76%) SQL
3 2 (3.17%) JavaScript
3 2 (3.17%) PowerShell
4 1 (1.59%) Bash Shell
4 1 (1.59%) PHP
4 1 (1.59%) PL/SQL
4 1 (1.59%) Python
4 1 (1.59%) Shell Script
Qualifications
1 10 (15.87%) Security Cleared
2 7 (11.11%) SC Cleared
3 6 (9.52%) Degree
4 5 (7.94%) CISA
4 5 (7.94%) CISSP
5 4 (6.35%) CISM
5 4 (6.35%) ISO 27001 Lead Auditor
5 4 (6.35%) ITIL Certification
6 3 (4.76%) Cisco Certification
7 2 (3.17%) CCNA
7 2 (3.17%) CCNP
7 2 (3.17%) DV Cleared
7 2 (3.17%) ISTQB
7 2 (3.17%) PRINCE2 Certification
8 1 (1.59%) CCSE
8 1 (1.59%) ISTQB Advanced Certification
8 1 (1.59%) ISTQB Foundation Certification
8 1 (1.59%) ITIL Foundation Certificate
8 1 (1.59%) PMI Certification
8 1 (1.59%) PMP
Quality Assurance & Compliance
1 20 (31.75%) ISO/IEC 27001
2 7 (11.11%) SLA
3 6 (9.52%) ISO 9001
4 5 (7.94%) ISO 22301
4 5 (7.94%) QA
5 4 (6.35%) HMG Security Policy Framework
5 4 (6.35%) ISO 9000
5 4 (6.35%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
6 3 (4.76%) PMO
7 1 (1.59%) COBIT
7 1 (1.59%) GDPR
System Software
1 4 (6.35%) Active Directory
1 4 (6.35%) Firmware
1 4 (6.35%) VMware Infrastructure
2 3 (4.76%) Hyper-V
3 2 (3.17%) Oracle RAC
3 2 (3.17%) XenApp
4 1 (1.59%) Microsoft App-V
4 1 (1.59%) Virtual Machines
4 1 (1.59%) XenDesktop
Systems Management
1 4 (6.35%) SCCM
1 4 (6.35%) SCOM
2 2 (3.17%) Ansible
2 2 (3.17%) Data Guard
2 2 (3.17%) HP Quality Center
2 2 (3.17%) Microsoft Clustering
2 2 (3.17%) Oracle RMAN
2 2 (3.17%) WSUS
3 1 (1.59%) Microsoft Data Protection Manager
3 1 (1.59%) Norton AntiVirus
3 1 (1.59%) Oracle Enterprise Manager
3 1 (1.59%) Puppet
3 1 (1.59%) SCOrch
Vendors
1 13 (20.63%) Microsoft
2 10 (15.87%) Cisco
3 7 (11.11%) VMware
4 5 (7.94%) Oracle
5 4 (6.35%) ServiceNow
6 3 (4.76%) Remedy
6 3 (4.76%) Symantec
7 2 (3.17%) Capita
7 2 (3.17%) Citrix
7 2 (3.17%) SAP
8 1 (1.59%) Atlassian
8 1 (1.59%) CheckPoint
8 1 (1.59%) Extreme Networks
8 1 (1.59%) HP
8 1 (1.59%) IBM
8 1 (1.59%) Mitel
8 1 (1.59%) Red Hat
8 1 (1.59%) SolarWinds
8 1 (1.59%) Splunk