Period
to 21 January 2018

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for ISO/IEC 20000 skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ISO/IEC 20000 over the 6 months to 21 January 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

ISO/IEC 20000 (supersedes BS 15000)
UK > England
6 months to
21 Jan 2018
Same period 2017 Same period 2016
Rank 718 725 776
Rank change year-on-year +7 +51 -37
Contract jobs citing ISO/IEC 20000 108 94 74
As % of all contract IT jobs advertised in England 0.12% 0.11% 0.075%
As % of the Quality Assurance & Compliance category 0.91% 0.92% 0.63%
Number of daily rates quoted 74 64 40
England median daily rate £374 £500 £378
Median daily rate % change year-on-year -25.30% +32.45% +6.34%
10th Percentile £191 £343 £229
90th Percentile £542 £725 £511
UK median daily rate £374 £500 £380
% change year-on-year -25.30% +31.58% +7.04%
Number of hourly rates quoted 4 6 11
England median hourly rate £41.00 £41.00 £42.50
Median hourly rate % change year-on-year - -3.53% -
10th Percentile £32.00 £37.50 £37.75
90th Percentile £50.00 £47.50 £48.75
UK median hourly rate £32.00 £41.00 £42.50
% change year-on-year -21.95% -3.53% -

ISO/IEC 20000 is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
England
Contract vacancies with a requirement for quality assurance or compliance skills 11,809 10,242 11,813
As % of all contract IT jobs advertised in England 12.99% 11.48% 11.93%
Number of daily rates quoted 7,796 6,752 7,506
England median daily rate £450 £425 £413
Median daily rate % change year-on-year +5.88% +3.03% +3.13%
10th Percentile £263 £238 £241
90th Percentile £638 £625 £600
UK median daily rate £448 £425 £404
% change year-on-year +5.29% +5.20% +1.00%
Number of hourly rates quoted 311 363 425
England median hourly rate £20.60 £23.34 £24.23
Median hourly rate % change year-on-year -11.74% -3.67% +21.15%
10th Percentile £11.00 £10.82 £11.00
90th Percentile £53.75 £47.50 £52.50
UK median hourly rate £21.00 £23.34 £25.00
% change year-on-year -10.03% -6.64% +25.00%

ISO/IEC 20000
Job Vacancy Trend in England

Job postings citing ISO/IEC 20000 as a percentage of all IT jobs advertised in England.

Job vacancy trend for ISO/IEC 20000 in England

ISO/IEC 20000
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ISO/IEC 20000 in England.

Contractor daily rate trend for ISO/IEC 20000 in England

ISO/IEC 20000
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing ISO/IEC 20000 in England over the 6 months to 21 January 2018.

Contractor daily rate histogram for ISO/IEC 20000 in England

ISO/IEC 20000
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ISO/IEC 20000 in England.

Contractor hourly rate trend for ISO/IEC 20000 in England

ISO/IEC 20000
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing ISO/IEC 20000 in England over the 6 months to 21 January 2018.

Contractor hourly rate histogram for ISO/IEC 20000 in England

ISO/IEC 20000
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ISO/IEC 20000 within the England region over the 6 months to 21 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -23 45 £225 -62.50% 6
South East -17 34 £372 -17.33% 6
Midlands +22 17 £475 +35.71% 4
West Midlands +26 15 £425 +21.43% 1
East of England - 6 - - 1
South West -2 5 £325 +261.11% 1
East Midlands +6 2 £563 - 3
North East +46 1 £400 +6.67%
North of England +34 1 £400 -20.00% 3
ISO/IEC 20000
UK

For the 6 months to 21 January 2018, IT contractor jobs citing ISO/IEC 20000 also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region with a requirement for ISO/IEC 20000.

1 95 (87.96%) ITIL
2 68 (62.96%) Service Management
3 54 (50.00%) ISO 9001
4 37 (34.26%) SLA
5 25 (23.15%) Active Directory
6 24 (22.22%) ITIL Certification
6 24 (22.22%) ISO/IEC 27001
7 23 (21.30%) International Banking
7 23 (21.30%) Banking
7 23 (21.30%) Project Management
7 23 (21.30%) Configuration Management
7 23 (21.30%) ITIL V3
8 21 (19.44%) Security Cleared
9 20 (18.52%) Change Management
10 18 (16.67%) Service Delivery
10 18 (16.67%) ITSM
11 17 (15.74%) Finance
12 14 (12.96%) Agile Software Development
12 14 (12.96%) SC Cleared
13 13 (12.04%) Analytical Skills
14 12 (11.11%) Performance Management
14 12 (11.11%) Information Security
15 10 (9.26%) Stakeholder Management
15 10 (9.26%) PRINCE2
15 10 (9.26%) Service Design
16 9 (8.33%) Line Management
16 9 (8.33%) Tivoli Storage Manager
16 9 (8.33%) Capita
16 9 (8.33%) PCI DSS
17 8 (7.41%) DV Cleared

ISO/IEC 20000
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (1.85%) CloudStack
1 2 (1.85%) OpenStack
2 1 (0.93%) Apache
2 1 (0.93%) CMS
2 1 (0.93%) Confluence
2 1 (0.93%) Documentum
2 1 (0.93%) Oracle SOA Suite
2 1 (0.93%) SharePoint
Applications
1 2 (1.85%) Simulink
2 1 (0.93%) Microsoft Excel
2 1 (0.93%) Microsoft Project
Business Applications
1 2 (1.85%) RMDS
2 1 (0.93%) Remedy ITSM
Cloud Services
1 4 (3.70%) Microsoft Azure
2 2 (1.85%) Amazon AWS
2 2 (1.85%) IaaS
2 2 (1.85%) Office 365
2 2 (1.85%) PaaS
2 2 (1.85%) SaaS
3 1 (0.93%) Azure Active Directory
3 1 (0.93%) Google Drive
3 1 (0.93%) npm
Communications & Networking
1 5 (4.63%) Internet
2 4 (3.70%) Broadband
2 4 (3.70%) Firewall
2 4 (3.70%) SMS
3 3 (2.78%) F5 BIG-IP GTM
3 3 (2.78%) F5 BIG-IP LTM
4 2 (1.85%) Cisco Nexus
4 2 (1.85%) Multicast
5 1 (0.93%) Cisco ASA
5 1 (0.93%) DHCP
5 1 (0.93%) DNS
5 1 (0.93%) FTP
5 1 (0.93%) MPLS
5 1 (0.93%) Network Security
5 1 (0.93%) PuTTY
5 1 (0.93%) Software-Defined Networking
5 1 (0.93%) TCP/IP
5 1 (0.93%) WAAS
5 1 (0.93%) WAN
5 1 (0.93%) Wireless
Database & Business Intelligence
1 5 (4.63%) Big Data
2 4 (3.70%) Data Warehouse
3 2 (1.85%) BusinessObjects
3 2 (1.85%) Hadoop
3 2 (1.85%) Oracle Database
3 2 (1.85%) Spotfire
3 2 (1.85%) SQL Server
3 2 (1.85%) Sqoop
4 1 (0.93%) Informix
4 1 (0.93%) MySQL
4 1 (0.93%) PostgreSQL
4 1 (0.93%) SQL Server 2014
Development Applications
1 1 (0.93%) Bower
1 1 (0.93%) Grunt
1 1 (0.93%) gulp
1 1 (0.93%) Jasmine
1 1 (0.93%) JIRA
1 1 (0.93%) Karma Test Runner
1 1 (0.93%) Moq
1 1 (0.93%) NUnit
General
1 23 (21.30%) Banking
1 23 (21.30%) International Banking
2 17 (15.74%) Finance
3 6 (5.56%) Telecoms
4 3 (2.78%) Pharmaceutical
5 2 (1.85%) Automotive
5 2 (1.85%) Legal
5 2 (1.85%) Manufacturing
5 2 (1.85%) Marketing
6 1 (0.93%) Military
6 1 (0.93%) Retail
Job Titles
1 30 (27.78%) Analyst
2 25 (23.15%) Service Analyst
3 24 (22.22%) Service Manager
4 23 (21.30%) Service Desk Analyst
5 17 (15.74%) Banking Analyst
5 17 (15.74%) Consultant
5 17 (15.74%) ITIL Service Analyst
5 17 (15.74%) ITIL Service Desk Analyst
6 7 (6.48%) IT Manager
6 7 (6.48%) Performance Manager
6 7 (6.48%) Service Desk Manager
6 7 (6.48%) Service Performance Manager
7 6 (5.56%) IT Consultant
7 6 (5.56%) Security Manager
7 6 (5.56%) ServiceNow Consultant
8 5 (4.63%) Services Delivery Manager
8 5 (4.63%) Transition Manager
9 4 (3.70%) Head of IT
9 4 (3.70%) Information Security Compliance Officer
9 4 (3.70%) ITIL Manager
Libraries, Frameworks & Software Standards
1 3 (2.78%) Web Services
2 2 (1.85%) J2EE
3 1 (0.93%) .NET
3 1 (0.93%) .NET Framework
3 1 (0.93%) AngularJS
3 1 (0.93%) ASP.NET
3 1 (0.93%) ASP.NET MVC
3 1 (0.93%) ASP.NET Web API
3 1 (0.93%) CSS
3 1 (0.93%) Entity Framework
3 1 (0.93%) HTML
3 1 (0.93%) jQuery
3 1 (0.93%) LAMP
3 1 (0.93%) LAPP Stack
3 1 (0.93%) OAuth
3 1 (0.93%) OpenID
3 1 (0.93%) Rendezvous
3 1 (0.93%) Twitter Bootstrap
3 1 (0.93%) Velocity
3 1 (0.93%) XML
Miscellaneous
1 13 (12.04%) Analytical Skills
2 5 (4.63%) Greenfield Project
3 4 (3.70%) Data Protection Act
3 4 (3.70%) Digital TV
4 3 (2.78%) Cyber Defence
5 2 (1.85%) Clustering
5 2 (1.85%) Computer Science
5 2 (1.85%) Data Centre
5 2 (1.85%) FMCG
5 2 (1.85%) Mobile App
5 2 (1.85%) PMI
5 2 (1.85%) SCADA
6 1 (0.93%) CMDB
6 1 (0.93%) Distributed Denial-of-Service
6 1 (0.93%) iPad
6 1 (0.93%) iPhone
6 1 (0.93%) Management Information System
6 1 (0.93%) Smart Meter
Operating Systems
1 4 (3.70%) Linux
2 3 (2.78%) Unix
2 3 (2.78%) Windows
3 2 (1.85%) Red Hat Enterprise Linux
4 1 (0.93%) Android
4 1 (0.93%) Apple iOS
4 1 (0.93%) Solaris
4 1 (0.93%) Windows Server
Processes & Methodologies
1 95 (87.96%) ITIL
2 68 (62.96%) Service Management
3 23 (21.30%) Configuration Management
3 23 (21.30%) ITIL V3
3 23 (21.30%) Project Management
4 20 (18.52%) Change Management
5 18 (16.67%) ITSM
5 18 (16.67%) Service Delivery
6 14 (12.96%) Agile Software Development
7 12 (11.11%) Information Security
7 12 (11.11%) Performance Management
8 10 (9.26%) PRINCE2
8 10 (9.26%) Service Design
8 10 (9.26%) Stakeholder Management
9 9 (8.33%) Line Management
10 8 (7.41%) Incident Management
10 8 (7.41%) Information Security Management
10 8 (7.41%) IT Strategy
10 8 (7.41%) Problem Management
10 8 (7.41%) Security Management
Programming Languages
1 3 (2.78%) SQL
2 2 (1.85%) C
2 2 (1.85%) C#
2 2 (1.85%) MATLAB
3 1 (0.93%) Bash Shell
3 1 (0.93%) Java
3 1 (0.93%) JavaScript
3 1 (0.93%) Perl
3 1 (0.93%) PHP
3 1 (0.93%) Python
3 1 (0.93%) T-SQL
Qualifications
1 24 (22.22%) ITIL Certification
2 21 (19.44%) Security Cleared
3 14 (12.96%) SC Cleared
4 8 (7.41%) DV Cleared
4 8 (7.41%) ITIL Foundation Certificate
5 4 (3.70%) CISSP
6 3 (2.78%) Degree
6 3 (2.78%) ISO 27001 Lead Auditor
7 2 (1.85%) CAPM
7 2 (1.85%) CISA
7 2 (1.85%) GIAC
7 2 (1.85%) PMI Certification
7 2 (1.85%) PMP
8 1 (0.93%) CCNA
8 1 (0.93%) Cisco Certification
8 1 (0.93%) CISM
8 1 (0.93%) HNC
8 1 (0.93%) ISTQB
8 1 (0.93%) PRINCE2 Practitioner
8 1 (0.93%) Project+ Certification
Quality Assurance & Compliance
1 54 (50.00%) ISO 9001
2 37 (34.26%) SLA
3 24 (22.22%) ISO/IEC 27001
4 9 (8.33%) PCI DSS
5 5 (4.63%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
6 4 (3.70%) GDPR
7 3 (2.78%) COBIT
7 3 (2.78%) ISO 22301
8 2 (1.85%) GAAP
8 2 (1.85%) ISO 9000
8 2 (1.85%) ISO/IEC 19770
8 2 (1.85%) QA
8 2 (1.85%) Sarbanes-Oxley
8 2 (1.85%) TickIT
9 1 (0.93%) ISAE 3402
9 1 (0.93%) ISO 14001
9 1 (0.93%) PMO
System Software
1 25 (23.15%) Active Directory
2 2 (1.85%) Apache Flume
2 2 (1.85%) HDFS
3 1 (0.93%) Terminal Server
3 1 (0.93%) VMware NSX
Systems Management
1 9 (8.33%) Tivoli Storage Manager
2 1 (0.93%) Nagios
2 1 (0.93%) Opsview
2 1 (0.93%) Systems Management Server (SMS)
2 1 (0.93%) ZABBIX
Vendors
1 9 (8.33%) Capita
2 6 (5.56%) ServiceNow
3 4 (3.70%) Cisco
3 4 (3.70%) Tableau
4 3 (2.78%) F5
4 3 (2.78%) Microsoft
4 3 (2.78%) Oracle
4 3 (2.78%) Red Hat
5 2 (1.85%) Apple
5 2 (1.85%) Bloomberg
5 2 (1.85%) Cloudera
5 2 (1.85%) IBM
5 2 (1.85%) MicroStrategy
5 2 (1.85%) Palo Alto
5 2 (1.85%) SAP
5 2 (1.85%) SolarWinds
5 2 (1.85%) TIBCO
5 2 (1.85%) Tradeweb
5 2 (1.85%) VMware
6 1 (0.93%) Riverbed