Period
to 24 April 2018

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for ISO/IEC 20000 skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ISO/IEC 20000 over the 6 months to 24 April 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

ISO/IEC 20000 (supersedes BS 15000)
UK > England
6 months to
24 Apr 2018
Same period 2017 Same period 2016
Rank 749 713 765
Rank change year-on-year -36 +52 -75
Contract jobs citing ISO/IEC 20000 97 87 86
As % of all contract IT jobs advertised in England 0.10% 0.10% 0.088%
As % of the Quality Assurance & Compliance category 0.83% 0.88% 0.77%
Number of daily rates quoted 61 60 48
England median daily rate £410 £520 £390
Median daily rate % change year-on-year -21.15% +33.33% -2.50%
10th Percentile £225 £319 £224
90th Percentile £600 £725 £629
UK median daily rate £410 £520 £400
% change year-on-year -21.15% +30.00% -
Number of hourly rates quoted 6 1 12
England median hourly rate £32.00 £41.00 £42.50
Median hourly rate % change year-on-year -21.95% -3.53% +6.25%
10th Percentile £19.00 £40.50 £30.78
90th Percentile £47.00 £41.50 £48.75
UK median hourly rate £32.00 £38.00 £42.50
% change year-on-year -15.79% -10.59% +6.25%

ISO/IEC 20000 is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
England
Contract vacancies with a requirement for quality assurance or compliance skills 11,734 9,833 11,113
As % of all contract IT jobs advertised in England 12.67% 11.64% 11.40%
Number of daily rates quoted 7,591 6,434 7,210
England median daily rate £450 £450 £410
Median daily rate % change year-on-year - +9.76% +2.50%
10th Percentile £263 £250 £232
90th Percentile £638 £625 £600
UK median daily rate £450 £430 £400
% change year-on-year +4.65% +7.50% -
Number of hourly rates quoted 332 321 382
England median hourly rate £22.50 £21.50 £23.81
Median hourly rate % change year-on-year +4.65% -9.69% +10.48%
10th Percentile £12.27 £11.00 £12.02
90th Percentile £57.50 £53.75 £52.50
UK median hourly rate £22.92 £22.48 £24.23
% change year-on-year +1.99% -7.24% +10.21%

ISO/IEC 20000
Job Vacancy Trend in England

Job postings citing ISO/IEC 20000 as a percentage of all IT jobs advertised in England.

Job vacancy trend for ISO/IEC 20000 in England

ISO/IEC 20000
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ISO/IEC 20000 in England.

Contractor daily rate trend for ISO/IEC 20000 in England

ISO/IEC 20000
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing ISO/IEC 20000 in England over the 6 months to 24 April 2018.

Contractor daily rate histogram for ISO/IEC 20000 in England

ISO/IEC 20000
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ISO/IEC 20000 in England.

Contractor hourly rate trend for ISO/IEC 20000 in England

ISO/IEC 20000
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing ISO/IEC 20000 in England over the 6 months to 24 April 2018.

Contractor hourly rate histogram for ISO/IEC 20000 in England

ISO/IEC 20000
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ISO/IEC 20000 within the England region over the 6 months to 24 April 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -42 39 £225 -59.09% 4
South East -24 30 £470 +4.44% 2
West Midlands +15 21 £425 -10.53%
Midlands +8 21 £425 -10.53% 1
North of England -17 4 £450 -10.00% 7
Yorkshire - 2 £450 - 1
East of England - 2 - - 1
South West 0 1 - - 4
North West -30 1 - - 4
North East - 1 £400 - 2
ISO/IEC 20000
UK

For the 6 months to 24 April 2018, IT contractor jobs citing ISO/IEC 20000 also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region with a requirement for ISO/IEC 20000.

1 87 (89.69%) ITIL
2 65 (67.01%) Service Management
3 30 (30.93%) ISO 9001
4 28 (28.87%) ITIL V3
5 24 (24.74%) SLA
6 22 (22.68%) ITSM
7 20 (20.62%) Active Directory
7 20 (20.62%) Security Cleared
8 19 (19.59%) Configuration Management
8 19 (19.59%) Change Management
9 18 (18.56%) Banking
9 18 (18.56%) International Banking
10 17 (17.53%) Capita
10 17 (17.53%) SC Cleared
10 17 (17.53%) ITIL Certification
11 16 (16.49%) Project Management
11 16 (16.49%) Tivoli Storage Manager
12 15 (15.46%) ISO/IEC 27001
13 13 (13.40%) Service Delivery
13 13 (13.40%) Information Security
14 12 (12.37%) Agile Software Development
14 12 (12.37%) Problem-Solving
15 11 (11.34%) Service Design
15 11 (11.34%) PCI DSS
15 11 (11.34%) Finance
16 10 (10.31%) Stakeholder Management
16 10 (10.31%) Problem Management
17 9 (9.28%) ISMS
17 9 (9.28%) Risk Assessment
17 9 (9.28%) Operations Management

ISO/IEC 20000
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (2.06%) BizTalk Server
1 2 (2.06%) CloudStack
1 2 (2.06%) OpenStack
1 2 (2.06%) SharePoint
1 2 (2.06%) SharePoint 2010
2 1 (1.03%) Apache
Applications
1 3 (3.09%) Microsoft Excel
2 2 (2.06%) Microsoft Office
3 1 (1.03%) Microsoft Project
Business Applications
1 3 (3.09%) RMDS
2 2 (2.06%) Dynamics CRM
2 2 (2.06%) Remedy ITSM
3 1 (1.03%) Oracle Applications
Cloud Services
1 4 (4.12%) IaaS
2 3 (3.09%) Microsoft Azure
2 3 (3.09%) Office 365
3 2 (2.06%) Amazon AWS
3 2 (2.06%) Dynamics 365
3 2 (2.06%) PaaS
3 2 (2.06%) SaaS
4 1 (1.03%) Azure Active Directory
4 1 (1.03%) Google Drive
Communications & Networking
1 7 (7.22%) Firewall
2 3 (3.09%) Multicast
3 2 (2.06%) DHCP
3 2 (2.06%) DNS
3 2 (2.06%) F5 BIG-IP GTM
3 2 (2.06%) F5 BIG-IP LTM
3 2 (2.06%) SMS
3 2 (2.06%) TCP/IP
3 2 (2.06%) WAN
4 1 (1.03%) Cisco Nexus
4 1 (1.03%) FTP
4 1 (1.03%) Internet
4 1 (1.03%) LAN
4 1 (1.03%) MPLS
4 1 (1.03%) PuTTY
4 1 (1.03%) Software-Defined Networking
Database & Business Intelligence
1 5 (5.15%) Big Data
2 4 (4.12%) Data Warehouse
2 4 (4.12%) Hadoop
2 4 (4.12%) Sqoop
3 2 (2.06%) DTS
4 1 (1.03%) BusinessObjects
4 1 (1.03%) Informix
4 1 (1.03%) MySQL
4 1 (1.03%) Oracle Database
4 1 (1.03%) Oracle Reports
4 1 (1.03%) PostgreSQL
4 1 (1.03%) SQL Server
Development Applications
1 1 (1.03%) Visual Studio Team System
General
1 18 (18.56%) Banking
1 18 (18.56%) International Banking
2 11 (11.34%) Finance
3 2 (2.06%) Legal
3 2 (2.06%) Manufacturing
3 2 (2.06%) Pharmaceutical
3 2 (2.06%) Telecoms
4 1 (1.03%) Automotive
4 1 (1.03%) Military
4 1 (1.03%) Retail
Job Titles
1 23 (23.71%) Analyst
2 19 (19.59%) Service Analyst
3 18 (18.56%) Service Desk Analyst
4 16 (16.49%) Architect
4 16 (16.49%) Banking Analyst
4 16 (16.49%) ITIL Service Analyst
4 16 (16.49%) ITIL Service Desk Analyst
5 14 (14.43%) Consultant
5 14 (14.43%) Service Architect
6 8 (8.25%) Service Manager
7 7 (7.22%) Compliance Officer
7 7 (7.22%) GDPR Officer
7 7 (7.22%) Information Officer
7 7 (7.22%) Information Security Compliance Officer
7 7 (7.22%) Information Security Officer
7 7 (7.22%) Security Compliance Officer
7 7 (7.22%) Security Officer
7 7 (7.22%) Service Desk Manager
8 6 (6.19%) ServiceNow Consultant
9 5 (5.15%) Performance Manager
Libraries, Frameworks & Software Standards
1 4 (4.12%) Web Services
2 3 (3.09%) Velocity
3 2 (2.06%) Rendezvous
4 1 (1.03%) LAMP
4 1 (1.03%) LAPP Stack
4 1 (1.03%) XML
Miscellaneous
1 7 (7.22%) Data Protection Act
1 7 (7.22%) Greenfield Project
2 6 (6.19%) Analytical Skills
3 4 (4.12%) Data Centre
4 2 (2.06%) Clustering
4 2 (2.06%) FMCG
4 2 (2.06%) Management Information System
4 2 (2.06%) SCADA
4 2 (2.06%) Self-Motivation
4 2 (2.06%) User Experience
5 1 (1.03%) Computer Science
5 1 (1.03%) Cyber Defence
5 1 (1.03%) iPad
5 1 (1.03%) iPhone
5 1 (1.03%) Mobile App
5 1 (1.03%) NHS
5 1 (1.03%) PMI
5 1 (1.03%) Smart Meter
Operating Systems
1 6 (6.19%) Linux
2 2 (2.06%) Red Hat Enterprise Linux
2 2 (2.06%) Unix
3 1 (1.03%) Android
3 1 (1.03%) Apple iOS
3 1 (1.03%) Solaris
3 1 (1.03%) Windows
Processes & Methodologies
1 87 (89.69%) ITIL
2 65 (67.01%) Service Management
3 28 (28.87%) ITIL V3
4 22 (22.68%) ITSM
5 19 (19.59%) Change Management
5 19 (19.59%) Configuration Management
6 16 (16.49%) Project Management
7 13 (13.40%) Information Security
7 13 (13.40%) Service Delivery
8 12 (12.37%) Agile Software Development
8 12 (12.37%) Problem-Solving
9 11 (11.34%) Service Design
10 10 (10.31%) Problem Management
10 10 (10.31%) Stakeholder Management
11 9 (9.28%) Information Security Management
11 9 (9.28%) ISMS
11 9 (9.28%) Operations Management
11 9 (9.28%) Risk Assessment
11 9 (9.28%) Security Management
12 8 (8.25%) Incident Management
Programming Languages
1 2 (2.06%) SQL
1 2 (2.06%) VBA
2 1 (1.03%) Bash Shell
2 1 (1.03%) C
2 1 (1.03%) Perl
2 1 (1.03%) PHP
2 1 (1.03%) Python
Qualifications
1 20 (20.62%) Security Cleared
2 17 (17.53%) ITIL Certification
2 17 (17.53%) SC Cleared
3 3 (3.09%) CISSP
4 2 (2.06%) CISA
4 2 (2.06%) Degree
4 2 (2.06%) GIAC
4 2 (2.06%) ISTQB
4 2 (2.06%) ISTQB Advanced Certification
5 1 (1.03%) CAPM
5 1 (1.03%) CESG Certified Professional
5 1 (1.03%) CISM
5 1 (1.03%) CITP
5 1 (1.03%) ISO 27001 Lead Auditor
5 1 (1.03%) Master's Degree
5 1 (1.03%) PMI Certification
5 1 (1.03%) PMP
5 1 (1.03%) Project+ Certification
Quality Assurance & Compliance
1 30 (30.93%) ISO 9001
2 24 (24.74%) SLA
3 15 (15.46%) ISO/IEC 27001
4 11 (11.34%) PCI DSS
5 7 (7.22%) GDPR
6 5 (5.15%) COBIT
7 4 (4.12%) Sarbanes-Oxley
8 3 (3.09%) ISO 9000
9 2 (2.06%) GAAP
10 1 (1.03%) ISO 14001
10 1 (1.03%) ISO 22301
10 1 (1.03%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
10 1 (1.03%) PMO
10 1 (1.03%) QA
10 1 (1.03%) TickIT
System Software
1 20 (20.62%) Active Directory
2 4 (4.12%) Apache Flume
2 4 (4.12%) HDFS
3 1 (1.03%) Terminal Server
3 1 (1.03%) VMware NSX
Systems Management
1 16 (16.49%) Tivoli Storage Manager
2 2 (2.06%) Single Sign-On
3 1 (1.03%) Nagios
3 1 (1.03%) Opsview
3 1 (1.03%) Systems Management Server (SMS)
3 1 (1.03%) ZABBIX
Vendors
1 17 (17.53%) Capita
2 8 (8.25%) ServiceNow
3 5 (5.15%) Microsoft
4 4 (4.12%) Cloudera
4 4 (4.12%) F5
4 4 (4.12%) Tableau
5 3 (3.09%) Bloomberg
5 3 (3.09%) CA
5 3 (3.09%) Cisco
5 3 (3.09%) Oracle
5 3 (3.09%) TIBCO
5 3 (3.09%) Tradeweb
6 2 (2.06%) Palo Alto
6 2 (2.06%) Radianz
6 2 (2.06%) Red Hat
6 2 (2.06%) Remedy
6 2 (2.06%) Sitecore
6 2 (2.06%) VMware
7 1 (1.03%) Ivanti
7 1 (1.03%) SolarWinds