Period
to 18 May 2021

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for ISO/IEC 20000 skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ISO/IEC 20000 over the 6 months to 18 May 2021 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

ISO/IEC 20000 (supersedes BS 15000)
UK > England
6 months to
18 May 2021
Same period 2020 Same period 2019
Rank 579 564 805
Rank change year-on-year -15 +241 -11
Contract jobs citing ISO/IEC 20000 38 39 28
As % of all contract jobs advertised in England 0.083% 0.088% 0.033%
As % of the Quality Assurance & Compliance category 0.76% 0.87% 0.32%
Number of daily rates quoted 26 35 14
10th Percentile £278 £233 £200
25th Percentile £400 £413 £278
Median daily rate (50th Percentile) £425 £450 £431
Median % change year-on-year -5.56% +4.35% -4.17%
75th Percentile £577 £494 £497
90th Percentile £669 £538 £596
UK median daily rate £425 £450 £400
% change year-on-year -5.56% +12.50% -11.11%
Number of hourly rates quoted 3 0 1
10th Percentile £25.72 " "
25th Percentile £37.29 " £36.25
Median hourly rate £60.35 - £37.50
75th Percentile £64.43 " £38.75
90th Percentile £64.62 " "
UK median hourly rate £60.35 - £37.50

ISO/IEC 20000 is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
England
Contract vacancies with a requirement for quality assurance or compliance skills 5,025 4,465 8,849
As % of all contract IT jobs advertised in England 11.03% 10.08% 10.53%
Number of daily rates quoted 3,273 2,862 5,651
10th Percentile £263 £250 £250
25th Percentile £366 £353 £352
Median daily rate (50th Percentile) £475 £460 £450
Median % change year-on-year +3.26% +2.22% -
75th Percentile £588 £566 £563
90th Percentile £675 £650 £650
UK median daily rate £475 £450 £450
% change year-on-year +5.56% - -
Number of hourly rates quoted 252 198 309
10th Percentile £11.36 £13.08 £10.58
25th Percentile £14.19 £17.27 £14.00
Median hourly rate £20.95 £23.00 £20.25
Median % change year-on-year -8.91% +13.61% -5.84%
75th Percentile £39.63 £47.50 £41.40
90th Percentile £52.50 £53.00 £50.00
UK median hourly rate £21.00 £22.52 £20.25
% change year-on-year -6.76% +11.25% -3.64%

ISO/IEC 20000
Job Vacancy Trend in England

Job postings citing ISO/IEC 20000 as a proportion of all IT jobs advertised in England.

Job vacancy trend for ISO/IEC 20000 in England

ISO/IEC 20000
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing ISO/IEC 20000 in England.

Daily rate trend for ISO/IEC 20000 in England

ISO/IEC 20000
Daily Rate Histogram in England

Daily rate distribution for jobs citing ISO/IEC 20000 in England over the 6 months to 18 May 2021.

Daily rate histogram for ISO/IEC 20000 in England

ISO/IEC 20000
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing ISO/IEC 20000 in England.

Hourly rate trend for ISO/IEC 20000 in England

ISO/IEC 20000
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing ISO/IEC 20000 in England over the 6 months to 18 May 2021.

Hourly rate histogram for ISO/IEC 20000 in England

ISO/IEC 20000
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ISO/IEC 20000 within the England region over the 6 months to 18 May 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -47 11 £343 -27.89% 2
South West +48 9 £525 +2.44% 3
South East +32 9 £307 -12.44%
North of England - 4 £438 -
East of England +25 3 £600 +200.00% 2
Yorkshire - 3 £438 -
North West - 1 - -
ISO/IEC 20000
UK

For the 6 months to 18 May 2021, IT contractor jobs citing ISO/IEC 20000 also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region with a requirement for ISO/IEC 20000.

1 29 (76.32%) ITIL
2 17 (44.74%) Finance
3 16 (42.11%) Service Management
4 13 (34.21%) Social Skills
5 11 (28.95%) ISO/IEC 27001
6 10 (26.32%) Security Cleared
7 9 (23.68%) Microsoft
7 9 (23.68%) Public Sector
8 8 (21.05%) Analytical Skills
8 8 (21.05%) Service Delivery
8 8 (21.05%) Telecoms
9 7 (18.42%) Incident Management
9 7 (18.42%) SC Cleared
9 7 (18.42%) Project Management
9 7 (18.42%) SLA
10 6 (15.79%) Cisco
10 6 (15.79%) Microsoft Office
10 6 (15.79%) Firewall
10 6 (15.79%) Cybersecurity
10 6 (15.79%) Line Management
10 6 (15.79%) Service Design
11 5 (13.16%) PMO
11 5 (13.16%) Acceptance Criteria
11 5 (13.16%) Problem-Solving
11 5 (13.16%) Manufacturing
11 5 (13.16%) Business Intelligence
11 5 (13.16%) Electronics
11 5 (13.16%) SAP
11 5 (13.16%) SQL
11 5 (13.16%) PRINCE2

ISO/IEC 20000
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (10.53%) MS Exchange
2 3 (7.89%) Tomcat
2 3 (7.89%) WebLogic
3 2 (5.26%) Exchange Server 2010
4 1 (2.63%) CMS
Applications
1 6 (15.79%) Microsoft Office
2 1 (2.63%) MS Visio
Business Applications
1 1 (2.63%) Remedy ITSM
Cloud Services
1 3 (7.89%) Microsoft 365
2 2 (5.26%) SaaS
3 1 (2.63%) Azure
3 1 (2.63%) IaaS
3 1 (2.63%) PaaS
Communications & Networking
1 6 (15.79%) Firewall
2 4 (10.53%) VoIP
3 3 (7.89%) Internet
4 2 (5.26%) Network Security
4 2 (5.26%) WAN
5 1 (2.63%) Broadband
5 1 (2.63%) Cisco Nexus
5 1 (2.63%) LAN
5 1 (2.63%) SD-WAN
5 1 (2.63%) VPN
5 1 (2.63%) Wireless
Database & Business Intelligence
1 1 (2.63%) Azure SQL Database
1 1 (2.63%) GIS
1 1 (2.63%) SQL Server
General
1 17 (44.74%) Finance
2 13 (34.21%) Social Skills
3 9 (23.68%) Public Sector
4 8 (21.05%) Analytical Skills
4 8 (21.05%) Telecoms
5 5 (13.16%) Electronics
5 5 (13.16%) Manufacturing
5 5 (13.16%) Marketing
6 3 (7.89%) Influencing Skills
6 3 (7.89%) Legal
6 3 (7.89%) Presentation Skills
7 1 (2.63%) Organisational Skills
7 1 (2.63%) Police
Job Titles
1 8 (21.05%) Architect
2 6 (15.79%) Programme Manager
3 5 (13.16%) Service Manager
4 4 (10.53%) Programme Office Manager
5 3 (7.89%) Analyst
5 3 (7.89%) PMO Manager
5 3 (7.89%) Security Architect
6 2 (5.26%) 2nd Line Engineer
6 2 (5.26%) Cisco Engineer
6 2 (5.26%) Cisco Network Engineer
6 2 (5.26%) Exchange Engineer
6 2 (5.26%) Head of Infrastructure
6 2 (5.26%) Head of IT
6 2 (5.26%) Head of IT Infrastructure
6 2 (5.26%) Mitel Engineer
6 2 (5.26%) Network Engineer
6 2 (5.26%) Service Analyst
6 2 (5.26%) Service Design Architect
6 2 (5.26%) VMware Engineer
6 2 (5.26%) Windows Engineer
Miscellaneous
1 2 (5.26%) Cyberthreat
1 2 (5.26%) Management Information System
1 2 (5.26%) Self-Motivation
2 1 (2.63%) CMDB
2 1 (2.63%) Data Protection Act
2 1 (2.63%) Digital TV
2 1 (2.63%) Mobile App
2 1 (2.63%) Private Cloud
2 1 (2.63%) Virtual Team
Operating Systems
1 4 (10.53%) Windows
1 4 (10.53%) Windows Server
Processes & Methodologies
1 29 (76.32%) ITIL
2 16 (42.11%) Service Management
3 8 (21.05%) Service Delivery
4 7 (18.42%) Incident Management
4 7 (18.42%) Project Management
5 6 (15.79%) Cybersecurity
5 6 (15.79%) Line Management
5 6 (15.79%) Service Design
6 5 (13.16%) Acceptance Criteria
6 5 (13.16%) Business Intelligence
6 5 (13.16%) Digital Marketing
6 5 (13.16%) PRINCE2
6 5 (13.16%) Problem-Solving
6 5 (13.16%) Programme Management
7 4 (10.53%) Change Management
7 4 (10.53%) Disaster Recovery
7 4 (10.53%) Problem Management
7 4 (10.53%) Project Delivery
7 4 (10.53%) Release Management
7 4 (10.53%) Strategic Thinking
Programming Languages
1 5 (13.16%) SQL
2 2 (5.26%) C
Qualifications
1 10 (26.32%) Security Cleared
2 7 (18.42%) SC Cleared
3 3 (7.89%) Degree
4 2 (5.26%) BC Cleared
4 2 (5.26%) CISA
4 2 (5.26%) CISM
4 2 (5.26%) CISSP
4 2 (5.26%) CLAS
4 2 (5.26%) DV Cleared
5 1 (2.63%) MCSD
5 1 (2.63%) Microsoft Certification
5 1 (2.63%) OCA
5 1 (2.63%) Oracle Certification
5 1 (2.63%) TOGAF Certification
Quality Assurance & Compliance
1 11 (28.95%) ISO/IEC 27001
2 7 (18.42%) SLA
3 5 (13.16%) PMO
4 3 (7.89%) ISO 9001
4 3 (7.89%) PCI DSS
5 2 (5.26%) GDPR
5 2 (5.26%) HMG Security Policy Framework
5 2 (5.26%) ISO 22301
6 1 (2.63%) BS25999
6 1 (2.63%) COBIT
6 1 (2.63%) Data Quality
6 1 (2.63%) Sarbanes-Oxley
System Software
1 4 (10.53%) Terminal Server
1 4 (10.53%) VMware Infrastructure
Vendors
1 9 (23.68%) Microsoft
2 6 (15.79%) Cisco
3 5 (13.16%) SAP
4 4 (10.53%) Palo Alto
4 4 (10.53%) VMware
5 3 (7.89%) F5
6 2 (5.26%) Capita
6 2 (5.26%) Extreme Networks
6 2 (5.26%) McAfee
6 2 (5.26%) Mitel
7 1 (2.63%) Aruba
7 1 (2.63%) BMC
7 1 (2.63%) Dell
7 1 (2.63%) Fujitsu
7 1 (2.63%) HP
7 1 (2.63%) Meraki
7 1 (2.63%) Oracle
7 1 (2.63%) Remedy
7 1 (2.63%) Ruckus Wireless
7 1 (2.63%) VocaLink